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Dental Patient Coordinator - Patchogue, NY
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Job Description
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- A Caring Legacy: Step into a role where your work directly contributes to a legacy of exceptional dental care and community service. Privately owned, we honor all who want to serve.
- Collaborative Practice Environment: Enjoy an environment created to foster and motivate all to learn the basics of service. Our team works together to help one another serve our patients with the highest quality of care. We recognize and appreciate the wholehearted professional you feel called to be.
- Growth and Development: At Babylon Dental Care, your professional development is paramount. We invest in each team member's growth, ensuring that your career flourishes with us.
- Reliable and team orientated.
- Out of the box thinker and collaborative to support our growth.
- Empathic and compassionate.
- High level of professional presence.
- Ability to multi-task in a fast paced environment.
- Open to learn all about technologies that will enhance our patient care and service.
- Self motivated, takes initiative without constant direction.
- Calm under pressure, strong communicator.
- Educate our patients about the details of their treatment plan and associated fees after the Dentist has diagnosed and reviewed their options with them. You potentially clarify what the patient may have heard or "think" they heard.
- Help patients understand their dental insurance benefits. This is in collaboration with our Dental Insurance team who are readily available to assist you. Accurately calculate how much insurance will pay for the cost of their needed care. Review with patients their financial responsibility based on any Insurance pre-determinations.
- Work with outside patient care financing companies to give our patients a wide range of financial options.
- Send Pre-determinations to Patient's Insurance companies. Keeping an eye on their timely return to move forward with patient's care.
- Collaborate with our financial team to address and collect patient balances when they are set to return to the Practice for care.
- Ability to respond to live chats or website leads as they may come through during the day.
- Comfortable with keeping up to date with email communications as the day goes on.
- Professionally being able to hold space for anxious patients during the check out process, as well as being their advocate to properly explain their financial responsibilities.
- Answer incoming calls when appropriate, not with a patient, as calls may come through our Call Center.
- Correctly schedule future appointments for patients checking out to ensure doctors and hygienists are focusing on caring for our patients. Ensuring patient's are scheduled with the future time needed for their treatment.
- Answer treatment questions patients have both before and after their visit.
- Participating and essentially running morning or afternoon huddles for your Provider and their Assistants. Sharing huddle sheets daily with our Admin team.
- Mentoring new team members when comfortable and can create value.
- Follow up via email or text with patients who haven’t scheduled their treatment yet.
- Ensuring our payment policy is being honored when patients are scheduled.
- Comfortable to ask a happy patient to share their feedback online in a review, or refer a friend to the Practice if they know anyone looking for a new dental home. Proudly sharing our service with others.
- Work collaboratively with the entire Practice to meet or exceed monthly goals so all can receive their check exercise bonus!
- Generate and review reports, when directed.
- Monitor treatment plans and case acceptance, when directed to further support your Doctor and meet hourly production goals.
- 3 or more years experience in a dental front desk position.
- Flexibility in regards to scheduling. Our office is open 6 days a week, including early morning, late evenings, and some holidays. Most Patient Coordinators work every other Saturday.
- Experience providing exceptional hospitality-inspired customer service in a fast-paced Practice.
- Excellent attention to detail and high follow through.
- The ability to calculate percentages accurately and quickly using basic math skills. Comfortability in both.
- A positive, friendly, and enthusiastic attitude. Collaborative and comfortable in communications.
- Outstanding teamwork skills and the ability to work with a diverse group of people.
- Bi-lingual in English and Spanish welcomed.
- High school or equivalent (Required)
- College degree optional
- Competitive Compensation: Earn $22 to $28 per hour, reflective of your skills and dedication.
- Comprehensive Benefits: Enjoy paid holidays, personal time off, sick time (as per NYS law), health insurance options available, a $2500 dental credit for your own dental needs within the Practices and a 401K with employer match. Monthly team bonus opportunities are extended. Most benefits start after your probationary period of 90 days. You start accruing sick time from day one, as per NYS and the Practice extends PTO within year one.
- Professional Growth: Opportunities for learning and advancement in a supportive environment that values innovation and hard work.
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