Senior Claims Account Manager- Work Comp And LiabilityArgo Group International Holdings Ltd.Chicago, IL
Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We're an innovative organization that's small enough to be agile and big enough to make a difference in our industry. Our collaborative workplace is continuously evolving to ensure all employees feel: Comfortable bringing their whole selves to work. Confident that they will be treated respectfully. Recognized for their performance and provided with equal opportunities to succeed. At Argo, skill meets opportunity. If you're wired to raise your hand and ask, "Where can I help?", you'll thrive with us. At Argo Group, you can make a direct impact while working in an organization small enough to be agile and big enough to make a difference. We ask you to bring a growth mindset and a desire to share your unique perspective with our dynamic teams. Argo Group, a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market, offers a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients. We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, frequent, integrated communication, and authentic recognition of excellence. We are looking for a highly capable Senior Claims Account Manager to join our team and work from any of our US offices. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. This position reports into the VP, Programs Claims who works from our San Antonio, TX office. This individual oversee third party claim administrators handling liability and workers' compensation claims on Argo's behalf and contribute to providing superb claims results for our clients. The primary duties and responsibilities of the role are: Monitor the quality of work performed by internal employees or TPAs adjusting claims for US programs. Act as the single point of contact for all assigned programs for both internal and external customers. Provide industry leading customer service and communicates effectively with the goal of building and maintaining internal and external customer relationships. Participate in audit and claim review process for all assigned program Effectively monitors work of assigned TPA's to ensure quality claim handling and compliance with Claims Administration Agreements and Claim Reporting Requirements. This includes: Engage in effective oversight of complex and escalated claims Quality assurance audits are completed timely with appropriate reporting and follow-up. Engaged in effective oversight of complex and escalated claims Claim reviews are completed timely and effectively Use of Power BI reports, dashboards and audit results to understand and address TPA performance and trends Provide effective feedback to TPA Ensuring Image Right files reflect regular manager involvement, guidance and direction, where appropriate Authority requests are responded to appropriately and timely Large loss and pre-trial presentation are done timely and effectively Engage in new Program and TPA implementations and manage all aspects of implementation. Robust communication with Actuary, Programs Underwriting and VP of Program Claims of TPA and Program performance and trends. Manage the Program Claims Compliance Specialist position. This position provides administrative support to the Programs Department and supports EDI processing, reporting, and resolutions. This includes: Providing direction, leadership, and training. Ensuring performance objectives and metrics are in place and being met to support and meet department goals. Being a positive role model in creating and adapting to changes in the work environment to improve overall results. Managing expenditures for the team to budget / plan. Supporting the selection process to hire and retain claims professionals that consistently demonstrate appropriate technical expertise. Core qualifications and requirements for this position include: Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable). A deep knowledge of managing TPA performance typically obtained through Bachelor's Degree from an accredited university is required. Two or more insurance designations or four additional years of related experience adjudicating workers' compensation claims beyond the minimum experience required above may be substituted in lieu of a degree. At least seven years of liability and workers' compensation claims and experience handling specialty programs with experience managing TPAs, MGAs, or other outside vendors required. Advanced technical expertise related to liability and workers' compenation policies, claims resolution, and skills and knowledge of insurance and claims settlement principles, practices and procedures. Experience conducting audits with a proven ability to communicate and present findings accordingly Strong communication, negotiation and presentation skills. Ability to effectively interact with all levels of the company's internal and external business partners. Advanced analytical and problem-solving skills, with the ability to manage and prioritize multiple projects. Ability to partner with finance, actuarial, IT and marketing resources. A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by: Finding a way to achieve success through adversity. Being solution (not problem) focused Thinking with a global mindset first. Client focus - the ability to effectively determine specific client needs and to provide value added solutions. Strong focus on selection - determined to have the right people who do the best job. Has a reputation for his/her ability to identify, attract, and hire talented people. A team builder, someone who understands that success is dependent upon the performance of the team and not individual team members. Creates strong morale and spirit within the team: shares wins and celebrates success as a team Dedicated to developing talent. Understands and is committed to teaching technical skills and developing people so that they realize their full potential. Ability to establish mentoring relationships with key employees and participates in the development of succession and training plans for all positions. Empowers others by driving decision-making, authority, and resources to trusted employees and providing stretch assignments. A relentless desire to continually update your skills through continuing education and self-development. Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis. Intellectual curiosity. Consistently considers all options and is not governed by conventional thinking. Ability to build commitment both internally and externally. Ability to communicate corporate vision and to gain support for your views, opinions and decisions. Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information. Ability to regularly exercise discretion and independent judgment with respect to matters of significance. Polished and professional written and verbal communication skills. Ability to articulate the financial value of your work at multiple responsibility levels inside our business including Argo senior executives. The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package. Chicago and Los Angeles metro area Pay Range: $148,100 - $177,700 New York City metro area Pay Range: $161,800 - $194,200 About Working in Claims at Argo Group Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful. Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is. We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses. Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply. How We Work- Our Employee Values Employees at Argo thrive together as a responsible, profitable specialty insurer where all stakeholders share in our success. We are committed to: Demonstrate entrepreneurial spirit: Get the job done in a non-bureaucratic, resourceful manner. Create a culture of accountability ensuring the delivery of world-class products and services. Do the right thing: Act with integrity always. Adhere to the commitments set forth in the Argo Group Environmental, Social and Governance program. Collaborate: Create an open and transparent environment in which diverse experience, skill sets, and individuals can team together to drive optimal outcomes. Encourage and include unique perspectives at all times. Respect each other: Create an environment that promotes dialogue, mutual support and cooperation between and among all, where people are fun to be around, proud of what they do, and willing to achieve beyond normal expectations. PLEASE NOTE: At this time, Argo Group will not sponsor an applicant for employment authorization for this position. If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department at 210-321-8400. To all recruitment agencies: Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees. Argo Group is not responsible for any fees related to unsolicited resumes. Argo Group International Holdings, Inc. ("Argo" or the "Company") is a wholly owned subsidiary of Brookfield Wealth Solutions, Ltd. ("BWS"), a New York and Toronto-listed public company. Argo, with over $8 billion of assets on its balance sheet, is a leading underwriter of specialty insurance products in the property and casualty (P&C) market, working with independent agents, wholesale brokers, and retail brokerage partners to deliver collaborative solutions for niche markets. BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to our HR Privacy Notice Our Benefits Developing our employees professionally and personally strengthens our organization. Argo Group offers an attractive Total Rewards package that includes: A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit driven profit sharing. Workplace policies that support employee well-being include flex time and floating holidays. Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs. In addition to traditional health and wellness plans, benefits include dental, disability, life insurance, medical, and vision insurance, matching 401(k) retirement savings, generous paid time off (21 days of PTO, 11 paid company holidays, 3 floating holidays and a paid voluntary day), paid caregiver and parental leave, paid bereavement, jury duty/court appearances, and military (up to 14 days) leave, employee assistance program (EAP), and an array of voluntary benefits. Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development- Training magazine lists Argo among the Training "Top 125" Companies. Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs. An inclusive culture that develops and sponsors diverse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional and personal development. Active community outreach and volunteer programs. A generous Employee Referral program that results in approximately 25% of all new hires annually.
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