Public Relations Jobs 2026 (Now Hiring) – Smart Auto Apply
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Client Relations Advisor
$18 - $22 / hour
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Overview
Job Description
- Respond to inbound calls and emails regarding tax-related inquiries with clarity, professionalism, and empathy.
- Assist clients in understanding notices from the IRS or state tax agencies.
- Provide updates on case progress and help manage client expectations.
- Use active listening and de-escalation techniques to support clients who may be anxious or distressed about their financial situation
- Coordinate with tax professionals and case managers to ensure consistent, accurate communication.
- Maintain accurate records of all client interactions and case notes in our system.
- Help clients upload, submit, or gather required tax documentation.
- Stay informed about relevant tax deadlines and company procedures through ongoing training.
- Maintain confidentiality and handle sensitive financial information with discretion.
- Adapt quickly to new information, processes, and system updates in a dynamic environment.
- Bachelor's degree (Associate in business, finance, accounting, legal studies, or related field may be considered with strong experience).
- 1–2 years of customer service experience (call center, financial, tax, or related setting preferred).
- Strong verbal and written communication skills.
- Comfortable discussing financial or tax-related matters with clients.
- Calm and composed under pressure, especially when handling high-stress client situations or tight deadlines.
- Tech-savvy and able to navigate CRM systems and internal databases.
- Ability to multitask, stay organized, and work efficiently in a fast-paced environment.
- Able to learn new concepts and tools quickly and apply feedback in real time.
- Able to prioritize and stay organized in a fast-paced environment with high call volume and changing client needs.
- A patient, empathetic, and client-first mindset.
Compensation details: 18-22 Hourly Wage
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