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Customer Relations Specialist
Protective Life CorporationStrongsville, OH
$23 - $24 / hour
The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most. The Customer Relations Specialist (Client Relations Specialist) will provide support for all functions within the Client Relations department with a primary focus on new dealer agreements and submissions, and support roles for the Client Relations Managers. Candidates work with the entire organizational staff to ensure the success of Portfolio's clients with professionalism and enthusiasm and being the "GO TO PERSON" for all concerns, issues, and direction for everything pertaining to sales while maintaining the company's philosophies and principles. This position offers a hybrid work opportunity at Protective's Strongsville, OH office Candidates with the ideal transferrable skills as listed below will be considered for interview: Proven experience within high-touch communication work environments Demonstrated leadership abilities within environments that have consistent and competing deadlines Strong track-record of resolving client/customer issues Ability to enhance customer satisfaction High level of empathy and emotional intelligence Proactive and solution oriented Strong organizational and time management skills Exceptional verbal and written interpersonal communication skills Schedule: Monday- Friday, 9:00am- 6:00pm EST Hybrid Work Environment: Tuesday and Wednesday onsite at the Strongsville, OH office location Monday, Thursday, Friday can be worked from home Essential Functions: To be the product knowledge expert in ALL environments that pertain to the role and responsibilities Assist in the response to incoming calls from agencies, providing problem resolution by acting as a liaison between the Account Executive, CRM, and the client Pre-fill all organizational and Vendor agreements Place launch and regular supply orders in a timely manner Responsible for inputting agreements in DocuSign and ensuring they are executed Create and complete dealer checklists for new setups and changes Maintain a process for tracking all agreements that are submitted, which includes, but is not limited to: outlining all missing document and information; continued follow up on missing information on a consistent schedule; maintain consistent and accurate records and tracker on the server Make appropriate dealer updates and changes in the system and obtains proper documentation and disseminates to all departments Work with agents and providers on retrieval and submission of required licensing paperwork Handle correspondence with insurer, such as requesting monthly Contractual Liability Policy by requesting state-specific insurance and documents and requesting dealership cancellations for state-specific policies in place Work as a back-up to dispatch team Make appropriate dealer updates and changes in the system and obtains proper documentation and disseminate to all departments Take initiative to formally document relevant processes and updates on a regular basis Responding in accordance with Key Performance Indicators (KPIs) Regularly communicates in a professional friendly manner and proactively and consistently follows up with a sense of urgency on open items Provide assistance to all team members when needed Assist in the response to incoming calls from agencies, providing problem resolution Take ownership of changes and is personally responsible for managing change in an upbeat positive manner Other Job Duties as assigned Education and Qualification Requirements: High School diploma or equivalent 2+ years' experience in an automotive sales or administration related environment Preferred experience with a CRM Tool or Sales Force Experience in call center environment utilizing a phone system Preferred experiencing working with licensing requirements Ability to review and verify binding agreements for accuracy Proficient in Microsoft Office products such as DocuSign, Outlook, Word, Excel, and PowerPoint Ability to learn and utilize proprietary software and navigate databases Willingness to work beyond normal scheduled hours, as necessary Excellent customer service skills A strong sense of urgency and a desire to succeed Strong analytical and problem-solving skills Well-developed organizational skills and the ability to successfully manage multiple issues and demands Extreme attention to detail and quality of service to the clients Ability to keep up with high demands with a positive attitude. Ability to think independently and provide useful and constructive feedback Preferred Requirements: Self-motivator - Initiative-taker Solution minded Excellent communication skills, both verbal and written Driven by integrity Willingness to embrace change $23 - $24 an hour Protective's targeted compensation for this position is $23.00 - $24.00 hourly, non-exempt. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance. Employee Benefits: We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans. Accommodations for Applicants with a Disability: If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process. Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process. We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Posted 3 weeks ago
Manager, Artist Relations & Strategy, Warner Music Latina
Warner Music Group Corp.Miami, FL
At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: Curiosity: We do our best work when we're immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans. Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we're committed to keeping the faith, acting with integrity, and delivering on our promises. WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences. Consider a career at WMG and get the best of both worlds - an innovative global music company that retains the creative spirit of a nimble independent. Job Title: Manager, Artist Relations & Strategy A little bit about our team: Warner Music Latina's Artist Relations & Strategy department is responsible for all aspects of creating campaigns and promotion plans for our roster of talent. Artist Relations & Strategy works with external teams (talents and management teams) and internal teams to achieve the objectives for each project. We are constantly innovating. We believe in the concept of teamwork. Your role: The Manager, Artist Relations & Strategy for Warner Music Latina will be responsible to oversee day-to-day marketing and project management for our developing artists. Our rockstar candidate must be able to work on multiple projects simultaneously and is responsible for all marketing activity, including audience development initiatives and long-term projects. Here you'll get to: Supervise the planning, development, strategy and execution of Warner Music Latina's developing artist projects and releases; and international repertoire to be worked in the US. Work closely with artists and their teams to define marketing strategy and objectives. Be in constant communication with Marketing Services to deliver strategic marketing plans with clear objectives; for them to execute. Provide Digital Account's team with action plans, updates, and timely information. Weekly reporting to the SVP of Marketing & Artist Strategy on budget spent and performance of priority projects. Seek marketing opportunities to achieve growth and development for our current artist in the mid and long term. Drive progressive marketing campaigns and inspire innovation across the team with an eye towards building new processes to make these campaigns come to life. Develop best practices and more effective agendas on promotion for Latina's artists. Liaise with all internal departments, including finance, A&R, and legal to meet business needs. About you: 3+ years of experience in marketing related positions across record labels, music or entertainment industry. Strong communication skills in both English and Spanish, with the ability to collaborate with internal and external stakeholders Proven ability to build and manage strategic marketing partnerships and build processes to keep these partnerships moving. Ability to manage multiple projects simultaneously while maintaining attention to detail. Excellent follow-up skills and a high degree of persistence necessary to track deliverables across multiple internal and external stakeholders. Ability to forge excellent internal communication with team members and able to build excellent professional working relationships. Candidates should be creative, innovative, detail-oriented, and resourceful. Highly organized with the ability to multi-task and prioritize tight deadlines. We'd love it if you also had: Experience in digital marketing, audience development, fan engagement, and analytics. About us: Warner Music Latina is the Latin division of Warner Music Group, representing US Latin in our Miami office. Warner Music Latina seeks to provide best in class service to its artist roster and to push the Latin culture forward, while breaking international barriers with its expertise to develop artists locally and in the global market. Among the extensive star-studded and up-and-coming artists on the roster are Myke Towers, Yandel, Tokischa, Maria Becerra, Danny Ocean, Sofia Reyes, Zion & Lennox, Tiago PZK, Justin Quiles, Blessd, Ovy on the Drums, Elena Rose, Mau Y Ricky, among many others. As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world's premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands. Together, we are Warner Music Group: Independent Minds. Major Sound. Love this job and want to apply? Click the "Apply" link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter. Don't be discouraged if you don't hear from us right away. We're taking our time to review all resumes, and to find the best people for WMG. Thanks for your interest in working for WMG. We love it here, and think you will, too. This position requires a minimum of 4 days per week in the office. We value in-office collaboration, which is essential for talent development and strong working relationships. #LI-Onsite Salary Range: Salary ranges are included for job postings where required by law. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors. Warner Music Group is an Equal Opportunity Employer. Links to relevant documents: 2026 Benefits At A Glance final.pdf EVerify Participation Poster.pdf Right To Work .pdf
Posted 4 weeks ago
Associate Manager. Client Relations Specialist
SS&C TechnologiesDenver, CO
$65,000 - $125,000 / year
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Associate Manager Client Relations Specialist Locations: Kansas City, MO; Boston, MA; Braintree, MA; Chicago, IL; Denver, CO, Dallas, TX; Dublin, OH | Hybrid Why You Will Love It Here! Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans Your Future: 401k Matching Program, Professional Development Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees Training: Hands-On, Team-Customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel and more! What You Will Get To Do: Establish & lead collaborative relationships between customers and the SS&C organization Communicate with customers via conference calls, written electronic correspondence, and in face-to-face meetings Educate customers on implementing our products and services Analyze, anticipate, and identify customer needs and recommend innovative solutions Complete system change requests Research and resolve any system issues reported by customers Leverage extensive in-house training programs for industry knowledge and product expertise Mentor & lead less experienced associates Establish work priorities, plan projects, and ensure timelines are met Prepare status reports for customers Coordinate face-to-face meetings with customers onsite and at their location Ensure contractual obligations are achieved Assist with budgeting, billing, and contract administration Assist in onboarding new customers as they transition to SS&C's industry leading solutions What You Will Bring: Bachelor's degree and 3+ years of client facing work-related experience required ideally in financial services, with a preference for experience in transfer agency. Excellent written and verbal communication skills Strong project management skills Problem solving and numerical reasoning skills; ability to analyze data and take action Career oriented, highly motivated, and self-starting individual Ability to work in a fast paced, team environment Efficient time management with strong organizational skills Ability to quickly learn and adapt to new systems, processes, plans, and programs Proficiency in use of business productive tools such as word processing, spreadsheets, data management, project management, and presentations Proficiency in use of tools such as word processing, JIRA, Chorus/AWD, TA2000, 3270, and Microsoft Excel Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website: www.ssctech.com/careers. Salary/wage rate is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions. The expected base salary for the position in MA is between $65,000 USD to $115,000 USD. The expected base salary for the position in IL is between $80,000 USD to $125,000 USD. In addition to their salary, successful candidates may be eligible to receive an annual discretionary bonus and stock options. Applications will be accepted on an ongoing basis until the position is filled. #LI-RS1 #LI-HYBRID Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Posted 30+ days ago
Employee Relations Coordinator
Cardinal Group CompaniesDenver, CO
$62,000 - $67,000 / year
POSITION: Employee Relations Coordinator COMPENSATION: Pursuant to Colorado regulations, if this job is performed in Colorado, the salary range is $62,000 - $67,000 plus bonus potential. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts. SUMMARY: The Employee Relations Coordinator provides essential administrative and operational support to the People & Culture team. This role focuses on the meticulous management of HR documentation, the processing of employee lifecycle changes, and assisting with the administrative side of employee relations and organizational transitions. WHAT WILL BE REQUIRED OF YOU? (including but not limited to) ER Support: Act as the first point of contact for performance and disciplinary tickets. Ensure all necessary documentation (statements, prior warnings) is collected and organized before escalating to HR leadership for final feedback. Separation Logistics: Coordinate the administrative processing of involuntary terminations and RIFs. Generate separation agreements from approved templates and maintain the accuracy of selection logs. Unemployment Claims: Manage the submission of documentation for unemployment claims. Monitor state portals for deadlines and gather historical performance data for the leadership team to use in hearings. 1099 Administration: Maintain the centralized database for independent contractors. Ensure all 1099s have active, signed contracts on file and manage the onboarding/offboarding workflow for non-employee workers. Internal Offers: Generate internal offer letters for transfers and promotions based on pre-approved pay bands. Flag any variances to the Compensation Analyst for review. KEY COMPETENCIES HR Expertise Communication Skills Organizational Skills Problem-Solving Skills Adaptability Collaboration and Teamwork Compliance and Regulatory Knowledge WHAT EXPERIENCE & EDUCATION SHOULD YOU HAVE? Experience: 2-4 years of experience in an HR Coordinator, Assistant, or Junior Generalist role. ER Exposure: Proven experience handling confidential personnel files and sitting in on sensitive meetings (terminations, grievances) as a note-taker or witness. Technical Skills: Proficiency in HRIS platforms (e.g., Workday, ADP, UKG) and Microsoft Excel. Experience drafting formal business correspondence and legalistic templates (contracts or offer letters). Administrative Precision: High attention to detail; ability to manage high-volume paperwork with zero room for error, particularly regarding RIF documentation and pay data. Education: Bachelor's degree in Human Resources, Business, or a related field (or equivalent years of experience). SPECIFIC KNOWLEDGE, SKILLS & ABILITIES Functional working knowledge of payroll processes, human resources practices, and employee benefits administration Understanding of FLSA (Fair Labor Standards Act) and ADA (Americans with Disabilities Act) standards Ability to multitask effectively and manage directions from multiple sources while meeting deadlines Capacity to maintain confidentiality, when required Advanced knowledge of UKG HRIS or similar HR systems Aptitude to adapt HR approaches and strategies based on organizational needs and external changes Proficiency in computer skills, including word processing software, spreadsheet software, presentation software, Adobe software, email management, digital calendars, and video conferencing PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member is frequently required to stand; walk; reach with hands and arms, and stoop, or squat. The Team Member is often required to sit. The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Routine local travel is required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Overnight travel required to attend training, property visits, and other situations necessary for the accomplishment of special projects that may be assigned from time to time but no more than 30%. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.
Posted 3 days ago
Client Relations Representative
Hamilton CapitalColumbus, OH
___________________________________________________________________________________ Serve First- Be Insightful- Guide Forward- Collaborate- Make it Happen _________________________________________________________________________________________________________________________ At Hamilton Capital, culture is the cornerstone of how we do business. We trust that an environment that encourages innovation begins by ensuring employees are empowered to make decisions and motivated to continuously share new ideas. We are only as good as those we are fortunate enough to work with, which means everyone must have the resources, support, and training needed to succeed. It is through prioritizing and investing in our people that we have been able to build a rare and exceptional team; a team that helps our clients build great financial legacies, so that they may pursue their dreams and influence the people and organizations they love. In return, we expect a lot from our employees - but not in the way you might assume. We expect you will use your unique voice, talents, and experiences to master your craft. We expect you will believe in our vision, serve others first, and commit to challenging yourself and those around you as we collectively strive for greatness. Your work here will have profound meaning and impact, not just on our clients, but on our team, and because we take our commitment to you very seriously, we have faith that you will do the same for Hamilton Capital. About the Position Hamilton Capital is seeking a dynamic professional to add to our Client Relations team. A Client Relations Representative delivers outstanding client service as a key contact for new and existing clients and by facilitating account administration needs. This team member helps foster life-long relationships with clients through their genuine care, strong communication, and reliable, organized work. A successful Client Relations Representative is driven by details, accuracy, and execution just as much as providing outstanding service to our clients. Position Benefits Supportive, innovative culture with an intentional focus on the success of every individual both personally and professionally Thought leadership and innovative thinking are valued and rewarded Excellent benefits, including a 401(k) Plan with employer contribution, PTO, paid parental leave and more Individual and Team Incentive Plans Complimentary investment management and financial planning services Primary Position Responsibilities Proudly lives and embodies the Hamilton Capital Brand as a primary member of the client team. Builds deeply connected and trusted relationships with clients and teammates as the foundation of critical account work that results in extraordinary outcomes. Serves as subject matter expert in all aspects of the client account administration with a keen focus on innovating processes and procedures that improve client and teammate experiences. Establishes new accounts and facilitates account transfers from various custodians Processes and tracks account contributions and distributions Masters CRM functions and capabilities Maintains proper records of client work and information Self-motivated and excited to go above and beyond to assist with internal and external needs in alignment with our commitment to delivering and serving with excellence. Anticipates potential issues, opportunities, or areas of efficiency to ensure the Hamilton Capital brand and ideal client experience shines through with every interaction. Thoughtful communicator who is energized by collaborative and cross-functional communication and teamwork. Acts as a liaison between firm members, clients, and custodians Prepares organized and well-written correspondence to clients, firm members, custodians and other contacts Energized by an innovative and dynamic work environment and comfortable when work requires consistency and routine. Shares team's responsibility to cover scheduled and unscheduled front office duties, as needed. Performs other related duties to support overall team excellence and results. Position Requirements Bachelor's or Associate's Degree, or equivalent work experience, required. Experience providing outstanding client service, with previous industry experience preferred. High level of accuracy, passion for details, and ability to multi-task in a fast-paced environment. Outstanding communication, analytical, and organizational skills. Proficiency with Microsoft Office suite and aptitude to learn specialized software programs.
Posted 30+ days ago
Customer Relations Coordinator
Colonial Plumbing, Heating & AirColonial Heights, VA
$15 - $20 / hour
Are you passionate about making a positive impact on people's lives? Do you excel at building connections and ensuring client satisfaction? Step into an exciting new role at Colonial Plumbing, Heating & Air ! We're searching for a dedicated full-time Customer Relations Coordinator in Colonial Heights, VA. This is your chance to join a team that's truly revolutionizing service in our community. You can expect to earn $15-$20 per hour , based on experience and knowledge of the trades. But that's just the start of what we offer! We've cultivated a culture that genuinely cares for its team members, and that's reflected in our robust benefits package: Health benefits Six paid holidays per year Generous PTO after 90 days Dental and AFLAC options (pre-tax) AD&D and term life insurance A 401(k) WHAT YOUR DAY IS LIKE As a Customer Relations Coordinator, you are the main contact for families and businesses, handling calls and inquiries with professionalism and a welcoming attitude. Your responsibilities include managing appointments, resolving client issues, and upholding our commitment to "Service that's Revolutionary." You maintain accurate records in our CRM, assist with billing, follow up on warranties, and check service satisfaction. You also promote Colonial's services and preventative maintenance programs, reflecting our core values: Integrity, Flexibility, Mindfulness, Excellence, Innovation, and Enjoyment, while supporting various administrative tasks as needed. WHO ARE WE? Colonial Plumbing Heating Air is a comprehensive plumbing, heating, and cooling service provider committed to meeting the needs of both residential and commercial clients. Whether it's routine furnace and AC maintenance or extensive projects like whole-home repiping and water heater installations, we are dedicated to delivering customized solutions that cater to each customer's individual situation. We take pride in knowing our customers personally and prioritizing their best interests. We recognize that our employees are the cornerstone of our success, which is why we provide competitive pay and outstanding benefits . At Colonial Plumbing Heating Air, we genuinely value our team members, ensuring that everyone feels recognized and valued . WHAT'S NEEDED FROM A CUSTOMER RELATIONS COORDINATOR? We're looking for someone who can work Monday-Friday from 7 am to 4 pm or 8 am-5 pm, with occasional overtime requirements, while meeting the following qualifications: High school diploma or GED Comfortable using Microsoft Office and client relationship management platforms Professional phone etiquette and interpersonal skills Excellent communication and listening skills with a client-first mindset Positive, energetic, and teachable attitude; thrives in a collaborative environment Strong organizational and multitasking abilities with attention to detail Ability to communicate in English, verbally and in writing Ability to uphold Colonial's values in all client interactions Ability to occasionally lift up to 25 pounds 1+ years of experience in customer service is preferred Ready to launch your career as a Customer Relations Coordinator with a company that puts its people first? Our 3-minute, mobile-friendly application makes starting your journey with us incredibly short and easy. Must be able to pass a background check. We also conduct pre-employment drug testing. Any job offer will be based on the results of background and drug testing.
Posted 30+ days ago
CW, Manager, Employee Relations
HireTalentBasking Ridge, NJ
Job Title: CW, Manager, Employee Relations-Remote Location: Remote Duration: 6 months Job Description: Job Summary: This role has responsibility for - managing employee relations cases with business stakeholders with guidance and oversight, which includes but is not limited to intake, interviews, documentation review, coaching and closeouts. Accountable for end-to-end processing of employee relations concerns including creating issues summaries; pre-investigation plans, writing investagion reports and maintaining ER case files for reporting purposes. Managing the exit interview process and metrics, which includes conducting exit interviews, reviewing exit trends and synthesizing data on a quarterly basis. Project management as assigned for employee relations initiatives, policy administration and HR compliance and regulatory reporting/FDA readiness. Reponsibilities: Employee relations and investigations: uses business acumen, policy interpretation and risk mitigation to conduct effective investigations and coach/counsel employees and management with guidance and oversight. Effectively triages potential issues compliance/legal to ensure appropriate approach is taken. With oversight, conducts investigations in response to employee or management complaints of inappropriate conduct/bhavior or matters concerning performance and recommends disciplinary actions in accordance with company policy. Works directly with business stakeholder using HRBP as information intake as necessary managing performance improvement plans in accordance with company policies. Elevates issues to the employee relations head for possible program changes and learning and development opportunities. Supports employees throughout the issues escalation process and tracks the incident to ensure proper issue closure. Provides coahing to managers and employees on preventing or resolving employee relations issues based on guidance and direction from ER head. Properly documents all employee relations data and documents. Manages exit interview process including metrics and reporting. Project management. Ability to project manage ER initiatives or implementation of HR best practices and training. Assist as needed with policy administration, HR compliance, and regulatory reporting and FDA readiness and ADA accommodation requests. Skills: Ability to exercise sound judgment and make connections between HR processes/policies and the businesses we serve and in a highly regulated pharmaceutical environment. Strong written communication and verbal communication skills, ability to translate processes into training and other presentation/policy/program documents Ability to work effectively with management and all levels of HR partners Ability to ensure a high level of discretion and confidentiality Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines Familiarity with Affirmative Action Program development Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, HRIS systems and web-browsers Education: Bachelor's Degree in Human Resources, Behavioral Sciences, Humanities or Liberal Arts is required
Posted 30+ days ago
Provider Relations Representative
IconmaBaltimore, MD
Our Client, a Health Insurance company, is looking for a Provider Relations Representative for their Remote location. Responsibilities: This role responsible for developing and maintaining positive constituent relationships with providers, operational departments, health institutions and other entities, handling escalated issue management and dispute resolution activities. Serves a primary liaison to provide communication, education, issue resolution and support to network providers. 25% Partners with Provider Training and Education Department to educate providers ensuring they are engaged in the value of our programs in support of positive member interactions. Provide ongoing and targeted basic training and education to our provider community ensuring they can successfully utilize electronic tools, navigate provider portal, follow processes and procedures. 20% Involved in supporting one or more health systems, representing multiple practices, enabling the organization to provide Tier One Service. 20% Provide research, analytic and resolution support for less complex special projects. 15% Provide research, analytic and resolution support on special cases and projects ensuring that all policies and contractual guidelines are clearly identified as required by the case. Provide verbal or written responses to inquiries to management and other internal and external customers. Acts as a resource and provides needed assistance to providers in resolving escalated service-related issues and timely response to provider inquiries via face to face visit, correspondence, e-mail, phone, etc. 10% Build and maintain appropriate relationship with providers by ensuring regular communications and timely problem resolution. Leverages provider relationships to drive and influence provider behavior towards favorable outcomes 10% Proactively identifies provider needs and responds appropriately through problem solving, engagement of other internal or external resources, and providing high level service Requirements: High School Diploma 4 years experience in the health care industry, including experience working experience with providers, training, claims, customer service and presentations. Bachelor's Degree in business, healthcare administration or related industry Previous experience with client BlueCross BlueShield, an insurance plan, a hospital, or a physician hospital organization (PHO). Working knowledge of provider billing and coding mechanisms., Proficient Thorough knowledge of managed care industry legislated and regulated requirements, health care financial matters and third-party payment methodologies., Proficient Understanding of contractual documents and ability to effectively communicate terms to providers., Proficient Working knowledge of Microsoft Excel, Microsoft Access, Microsoft PowerPoint and Microsoft Word., Proficient The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Posted 30+ days ago
Client Relations Associate (Remote)
Nterval FundingSan Antonio, TX
$20 - $25 / year
ABOUT NTERVAL FUNDING Nterval Funding is a fast-growing financial services company specializing in real estate commission advances. We partner with real estate professionals nationwide, giving them early access to their earned commissions so they can maintain consistent cash flow, grow their businesses, and achieve peace of mind. Our team values speed, service, and trust — making us a top choice for agents who want to focus on closing deals, not waiting for paychecks. This role starts as part-time (20–30 hours per week, Monday–Friday). The hourly pay range for this role is $20–$25 per hour. WHY YOU’LL LOVE WORKING HERE • Competitive compensation package with growth opportunities • Flexible remote/hybrid work options • Professional development and industry training • Supportive, entrepreneurial culture that values initiative and ownership • Direct exposure to executive leadership and decision-making • Opportunity to work in a high-growth fintech niche within the real estate industry ROLE SUMMARY As the Client Success Representative, you will be the first point of contact for real estate agents exploring a commission advance. You’ll guide clients through the application and onboarding process, help them submit accurate documentation, and prepare files for review and approval. This role focuses on pre-approval support — making sure agents understand what’s needed, helping them complete the application, and ensuring all information is accurate and ready for decision. You’ll also reconnect with agents who started but didn’t finish an application, support their questions, and maintain fast, friendly communication throughout. This is a fast-paced, communication-heavy role that requires strong organization, responsiveness, and excellent client service skills. YOUR DAY-TO-DAY • Respond to prospective clients across phone, text, email, and chat • Guide agents through the application and documentation submission process • Review incoming documents for completeness and accuracy • Identify early blockers (missing forms, unclear dates, inconsistent information) • Follow up with agents who started but have not completed an application • Prepare clean and accurate files for approval review • Maintain high inbound response speed and deliver an exceptional client experience • Educate clients on next steps, documentation requirements, and timelines • Update Salesforce with client details, document status, and application progress • Coordinate internally with operations as files move toward approval • Track application progress and ensure timely movement toward a decision WHO WE’RE LOOKING FOR • Customer service reps comfortable with high-volume outreach • Individuals who enjoy helping clients through onboarding and documentation • Fast responders who stay organized under pressure • Strong communicators who enjoy problem-solving and helping clients succeed If this sounds like a role where you’d excel, we’d look forward to connecting with you. Requirements WHAT MAKES YOU A GREAT FIT • Experience in client success, sales, operations management, or account management • Working knowledge of CRM systems (Salesforce experience is a plus) • Strong problem-solving abilities and multitasking skills • Excellent written and verbal communication • Highly organized with the ability to manage multiple deadlines • Exposure to financial services, mortgage, escrow, title, or real estate transactions is a plus • Professional, proactive, and accountable Benefits • Remote work flexibility • Professional development support • Opportunities to grow into full-time with broader benefits • Opportunities for advancement as the company grows
Posted 3 weeks ago
VP - Investor Relations
JobotAustin, TX
$250,000 - $300,000 / year
VP of Investor Relations (Remote, TX) — Lead the Narrative for a $1B Energy Innovator Powering Hyperscale Data Centers This Jobot Job is hosted by: John Armel Are you a fit? Easy Apply now by clicking the "Quick Apply" buttonand sending us your resume. Salary: $250,000 - $300,000 per year A bit about us: Our client, a leading player in the Energy industry, is seeking an experienced and dynamic professional to join our executive team as the Vice President of Investor Relations. This role is pivotal in maintaining our company's financial health and increasing our profitability. The successful candidate will be responsible for managing all aspects of investor relations, including communicating with shareholders and potential investors, and developing strategies to attract new investors. This role requires a deep understanding of financial regulations and reporting, as well as excellent communication and leadership skills. Why join us? VP of Investor Relations (Remote, TX) — Lead the Narrative for a $1B Energy Innovator Powering Hyperscale Data Centers Job Details 1. Develop and execute the company's investor relations strategy, ensuring that the company's financial performance and corporate strategy are effectively communicated to the investment community. 2. Manage relationships with investors, analysts, and other key stakeholders, providing them with accurate and timely information about the company's financial performance and prospects. 3. Coordinate and lead earnings calls, investor meetings, and conferences, ensuring that the company's messages are clearly conveyed. 4. Collaborate with the executive team and other key stakeholders to develop and communicate the company's strategic direction and financial performance. 5. Monitor market trends and competitor activities, providing insights and recommendations to the executive team. 6. Ensure compliance with all regulatory requirements related to investor relations and financial reporting. 7. Develop and manage the investor relations budget, ensuring that resources are effectively utilized. Qualifications: 1. Bachelor's degree in Finance, Business, or related field; MBA preferred. 2. Certified Public Accountant (CPA) or Chartered Financial Analyst (CFA) designation is required. 3. Minimum of 5 years of experience in investor relations, financial analysis, or a related field, preferably in the Energy industry. 4. Comprehensive understanding of capital markets and financial regulations. 5. Proven experience in managing earnings calls and communicating with investors and analysts. 6. Exceptional communication and presentation skills, with the ability to convey complex financial information in a clear and concise manner. 7. Strong leadership skills, with the ability to manage and motivate a team. 8. Excellent analytical and strategic thinking skills, with the ability to make sound decisions based on data and insights. 9. High level of integrity and professionalism, with the ability to handle confidential information with discretion. Join our team and play a critical role in driving our company's financial performance and growth. This is a unique opportunity to work in a dynamic and fast-paced environment, where you will have the chance to make a significant impact on our company's success. If you are a seasoned professional with a passion for finance and investor relations, we want to hear from you. Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy
Posted 1 week ago
Guest Relations Representative
SURESTAFFIndianapolis, IN
$13 - $13 / hour
SURESTAFF is hiring Guest Relations Representatives for our client that specializes in Event Staffing in the Indianapolis area. The premise of this role is to provide a friendly and enthusiastic attitude to attendees as many of our representatives will be one of the first faces that are seen upon entering an event. These positions do vary as dates and times are based on each individual event. Most events will be in downtown Indianapolis, but could also be at other facilities in the Indianapolis area. Most positions will be based outside. These positions will be paid at $13/hr. Guest Relations Representatives Responsibilities: Maintaining a positive and professional attitude Be able to effectively communicate Attend briefings or trainings as necessary Be flexible: there are many different posts that could be assigned during all events Guest Relations Representative Requirements and Qualifications: High school diploma Previous experience in a customer facing role preferred but not required Excellent oral communication skills Comfortable working in a customer facing environment About SURESTAFF:SURESTAFF is an Equal Opportunity Employer (EOE) and we follow CDC and Indiana Dept. of Health guidelines for everyone’s safety and health. Notice Regarding the Use of Artificial Intelligence in Employment DecisionsIn accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes. This may include recruitment, screening, hiring, promotion, or other employment?related evaluations.AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision?making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation. Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Surestaff is the place for you. Let’s get started today!
Posted 30+ days ago
Client Relations Associate (Remote)
Nterval FundingNew York, NY
$20 - $25 / year
ABOUT NTERVAL FUNDING Nterval Funding is a fast-growing financial services company specializing in real estate commission advances. We partner with real estate professionals nationwide, giving them early access to their earned commissions so they can maintain consistent cash flow, grow their businesses, and achieve peace of mind. Our team values speed, service, and trust — making us a top choice for agents who want to focus on closing deals, not waiting for paychecks. This role starts as part-time (20–30 hours per week, Monday–Friday). The hourly pay range for this role is $20–$25 per hour. WHY YOU’LL LOVE WORKING HERE • Competitive compensation package with growth opportunities • Flexible remote/hybrid work options • Professional development and industry training • Supportive, entrepreneurial culture that values initiative and ownership • Direct exposure to executive leadership and decision-making • Opportunity to work in a high-growth fintech niche within the real estate industry ROLE SUMMARY As the Client Success Representative, you will be the first point of contact for real estate agents exploring a commission advance. You’ll guide clients through the application and onboarding process, help them submit accurate documentation, and prepare files for review and approval. This role focuses on pre-approval support — making sure agents understand what’s needed, helping them complete the application, and ensuring all information is accurate and ready for decision. You’ll also reconnect with agents who started but didn’t finish an application, support their questions, and maintain fast, friendly communication throughout. This is a fast-paced, communication-heavy role that requires strong organization, responsiveness, and excellent client service skills. YOUR DAY-TO-DAY • Respond to prospective clients across phone, text, email, and chat • Guide agents through the application and documentation submission process • Review incoming documents for completeness and accuracy • Identify early blockers (missing forms, unclear dates, inconsistent information) • Follow up with agents who started but have not completed an application • Prepare clean and accurate files for approval review • Maintain high inbound response speed and deliver an exceptional client experience • Educate clients on next steps, documentation requirements, and timelines • Update Salesforce with client details, document status, and application progress • Coordinate internally with operations as files move toward approval • Track application progress and ensure timely movement toward a decision WHO WE’RE LOOKING FOR • Customer service reps comfortable with high-volume outreach • Individuals who enjoy helping clients through onboarding and documentation • Fast responders who stay organized under pressure • Strong communicators who enjoy problem-solving and helping clients succeed If this sounds like a role where you’d excel, we’d look forward to connecting with you. Requirements WHAT MAKES YOU A GREAT FIT • Experience in client success, sales, operations management, or account management • Working knowledge of CRM systems (Salesforce experience is a plus) • Strong problem-solving abilities and multitasking skills • Excellent written and verbal communication • Highly organized with the ability to manage multiple deadlines • Exposure to financial services, mortgage, escrow, title, or real estate transactions is a plus • Professional, proactive, and accountable Benefits • Remote work flexibility • Professional development support • Opportunities to grow into full-time with broader benefits • Opportunities for advancement as the company grows
Posted 3 weeks ago
HR Employee Relations
NESC StaffingHouston, TX
HR Employee Relations Houston, TX - 100% On-Site 1 Year Contract Summary As an Employee Relations (ER) Professional, you will play a key role in upholding our Vision, Values, and Commitments (VV&Cs) and maintaining a fair and respectful work environment for all company colleagues. ER Professionals conduct thorough investigations into workplace issues, resolve escalated employee concerns, and provide expert guidance on ER matters to both leaders and staff. While you will primarily manage ER activities within your assigned geographic region, your expertise may also be called upon to support and coordinate efforts cross-regionally. Responsibilities Manage complex employment-related investigations, end-to-end, including conducting intake meetings, background research, investigative interviews, report-writing, corrective actions, and debrief meetings, across company project and office locations. Investigate complaints involving violations of Company policy, including allegations of discrimination, harassment, retaliation, bullying, and other inappropriate behavior. Coach and advise all levels of management through employee relations matters (e.G., interpersonal conflicts, communication of employment decisions, advice on policy application, performance management, mental health concerns, workforce reductions, etc.). Partner closely with global cross-functional partners within the ER Communities of Expertise, Legal, Human Resources, Ethics and Compliance, Security, Industrial/Labor Relations, and business units. Facilitate ER training for managers and supervisors and participate in projects led by the ER team. Partner closely with the ER Communities of Expertise colleagues to leverage ER data to proactively identify opportunities to enhance the employee experience. Deliver workforce reduction processes as initiated by Project HR and Project Management. Other duties as required. Required 8+ years HR Investigations Proven track record of conducting workplace investigations that will withstand legal scrutiny. Strong understanding of employment law, compliance, and ER best practices. Experience presenting findings and recommendations to all levels of leadership, including those with dissenting opinions. High level of discretion and ethical judgment. Proficiency in electronic case management applications. Able to work effectively across geographical and cultural boundaries. Able to demonstrate a high degree of empathy balanced against an ability to provide direct feedback and engage in difficult and sensitive conversations. Proficiency in analyzing ER data to generate comprehensive reports, identify trends, and derive actionable insights for business and project leaders. Education Bachelor's degree (or international equivalent)
Posted 30+ days ago
Client Relations Specialist
Resource Facility SolutionsNashville, TN
Client Relations Specialist Requirements Customer Relation Experience Project Management Experience Janitorial Experience Quality assurance inspection ability Ability to train incoming employees Leadership and employee management experience Bi-lingual is a plus Knowledge of Excel, Word, PowerPoint, Email Must have reliable automobile and insurance Covid and Flu shots are required Most importantly a willingness to learn and grow. Scope of work Inspection of Client Building to maintain RFS quality standards and contract scope of work. Provide Customer relations to the customer and resolve issues. Manage the Independent Contractors including Hiring and termination. Manage Day porters including hiring, termination, scheduling, and training. Ensure buildings have proper supplies. Find new independent contractors and floor contractors to add to the company's choices. Manage special cleaning projects such as terminals. Train on Chemicals, bio-hazard and blood pathogens. Travel to each client building on a weekly basis. Participate on bid and estimates for special services. Suggest to clients additional special work.
Posted 30+ days ago
Referral Relations Specialist
Accident Care ChiropracticSpringfield, OR
$45,000 - $55,000 / year
Accident Care Chiropractic and Massage is looking for: Referral Relations Specialist. Springfield/Eugene Oregon. Full-time employment. Bilingual and fluent in Spanish or Russian. NOT A DIGITAL ROLE. Salary and Benefits: $45,000 minimum base salary, depending on experience. Paid time off. Paid Holidays. Sick pay. Marketing expense reimbursements. Health, dental, and vision reimbursements. SIMPLE IRA Retirement Plan. Summary: In this role, you will be connecting with potential referral contacts through in-person meetings with organizations such as healthcare clinics, attorneys, auto body shops, and more via cold and warm in-person calls. It is crucial to build these connections to increase new patient referrals. This position allows the coordinator the ability to connect with those in our communities to build better relationships as well as sharpen their marketing skills. We are open to any additional marketing ideas and creative options you may have and want to implement, should that be putting on community events, buying ads, social media, etc. This role largely requires the coordinator to be independent and we mainly look for results produced by the coordinator. Responsibilities and Tasks: Self-starter and independent. Ability to focus on patient goals independently. Using sales experience to better connect and pitch to potential candidates to gain referrals. Communicate effectively in group gatherings and with other team members. Ability to connect well and quickly network with others. Using customer service skills to professionally speak with clients and patients. Using communication skills to identify and contact prospective business partners that would be beneficial to the organization. Consistency in connecting with prior partners to maintain a professional relationship for future services. Using customer service management (CRM) software to update and track information regarding follow-ups, visits, and new referrals. Writing weekly reports to communicate tasks completed to management. Required Qualifications: Bachelor’s degree in Marketing or two years of equivalent work experience in retail, sales, and or customer service. Reliable transportation and a license. The job requires specialists to travel constantly and consistently. One year of experience in Customer Service Management (CRM) and software inputting. Microsoft Office proficiency. Google Suite proficiency. Some knowledge about car accident processes is preferred. Bilingual in multiple languages preferred and needed. About Us: Accident Care Chiropractic and Massage is the Pacific Northwest’s leader in Auto-Injury rehabilitation. We specialize in Chiropractic, Massage Therapy, and Physical Rehabilitation for patients who have experienced or sustained any sort of injury through an automobile accident. Our approach to treatment is a multi-modality and holistic style. We have over a decade of experience in treating injuries and over 28 locations throughout Oregon and Washington. We look to partner with our employees and grow them as professionals to better serve our communities. About Accident Care Chiropractic: Accident Care Chiropractic and Massage is the Pacific Northwest’s leaders in Auto-Injury rehabilitation. We specialize in Chiropractic, Massage Therapy and Physical Rehabilitation for patients who have experienced or sustained any sort of injury through an automobile accident. We have over a decade of experience in treating injuries and over 15 locations throughout Oregon and Washington. We look to partner with our employees and grow them as professionals to better serve our communities.
Posted 2 weeks ago
Client Relations Manager - Energy
TNPFort Worth, TX
TNP, an award-winning and nationally recognized civil engineering consulting firm, has an immediate, full-time position opening for a Client Relations Manager focused on energy sector sales. This individual will join a well-established team of Client Relations Managers and business development professionals in our Houston-area (preferred) or DFW-area offices. The successful candidate will play a crucial role in helping our firm generate sales in Texas’ thriving energy market, including building upon TNP’s existing energy sector relationships and establishing new ones within the market. Daily work involves contacting existing and prospective clients in the marketplace, discovering upcoming project opportunities, developing strategies for project pursuits, and attending events, conferences, and meetings to increase TNP’s sales in the energy sector. Responsibilities: · Meeting and exceeding the annual TNP sales goals and objectives. · Working with the Director of Marketing and Business Development and Senior Client Relations Manager to develop strategy and capitalize on market opportunities. · Developing and maintaining relationships (clients, prospective clients, stakeholders, elected officials, other decision makers). · Recommend strategies to the Director of Marketing and Business Development and Senior Client Relations Manager aimed at capitalizing on market opportunities. · Collecting and recording market intelligence in the company CRM. · Work with a sales manager and an established team of business development professionals to execute sales and client relations strategies · Generate leads, close contracts and grow sales pipelines · Attending internal marketing/sales meetings. · Maintaining strong client relationships. · Attending trade shows and setting up/tearing down booth, as applicable. Authorities: · Setting your weekly schedule and appointments. · Marketing and selling services on behalf of TNP. · Engaging with clients, prospective clients, policy makers and persons of interest through relationship-building and/or marketing activities. Requirements At a minimum, candidates must meet the following educational, professional, and personal requirements: Education: · Bachelor’s degree, with preference given to those with a background in business or commercial degrees or technical degrees in engineering (or adjacent) fields. · A valid Texas driver’s license · Travel in the state of Texas is required, up to 40% depending on location. Professional: · 5+ years of proven sales or business development experience in the Texas energy sector, ideally selling services to electric utilities, natural gas operators, and/or data center developers · Demonstrated experience selling professional services, such as civil engineering, subsurface utility engineering (SUE), land surveying, or right-of-way acquisition services · Possesses established relationships with key energy market stakeholders around the state · Experience connecting technical, seller-doers with energy sector decision makers · Possess strong CRM (database) management and reporting skills · Uncompromising ethical standards in client interactions, communications, and business dealings · Entrepreneurial mindset with a focus on long-term account development · Self-starter capable of organizing and driving business development plans independently · Strong communication and collaboration skills · Ability to collaborate effectively with a sales manager, high-level company leaders, and technical leaders Benefits Compensation: · A competitive base salary, dependent on skills, qualifications, and experience · Supplemental pay for additional hours worked in excess of 43 hours · Generous performance-based bonus opportunities Benefits: · Medical, dental, and vision insurance, all beginning on the first day of employment · Life and disability insurance · A 401(k) plan with a partial company match · A Health Savings Account · Paid time off · In-office gym, chiropractor, and masseuse · An extensive learning and development program · Tuition reimbursement · Financial Advising TNP is an Equal Employment Opportunity Employer. The organization will not discriminate against any individual because of race, color, religion, creed, sex, age, national origin, disability or other reason prohibited by the fair employment laws. Reasonable accommodation will be provided in an effort to advance employment opportunities for individuals with disabilities. Employment at TNP is on an at-will basis. The employee and the organization are each free to terminate the relationship at any time without cause.
Posted 30+ days ago
Client Relations Associate
Westpeak ConsultantsClovis, CA
$45,000 - $55,000 / year
WestPeak Consultants is looking for a Client Relations Associate to become an essential part of our Fresno, CA team. In this role, you will be responsible for cultivating and maintaining strong professional relationships with our clients, anticipating their needs, and acting as a trusted point of contact who delivers excellent customer service and support. As a Client Relations Associate , you will engage with clients regularly, listen carefully to their questions and concerns, and provide thoughtful responses that reflect our commitment to quality and responsiveness. You’ll collaborate with internal teams to ensure consistent follow‑through, support clients with information about our services, and contribute to enhancing overall satisfaction. This position is perfect for someone who loves connecting with clients, finds satisfaction in solving challenges, and consistently provides high-quality customer service while representing WestPeak Consultants with professionalism and care. Key Responsibilities of the Client Relations Associate: Deliver top-notch customer service by addressing client questions and concerns promptly in the field Build and maintain client relationships as a trusted Client Relations Associate Support clients with solutions that enhance their experience while promoting company offerings Collaborate with internal teams to provide seamless customer service and ensure client satisfaction Maintain accurate records of client interactions in line with customer service standards Participate in training and initiatives to continually improve customer service and client engagement Skills & Experience for the Client Relations Associate Role: High school diploma or GED required; previous experience in customer service is a plus Strong communication skills and a professional demeanor as a Client Relations Associate Dependable, reliable, and able to travel locally as needed to provide in-person customer service Positive attitude, proactive mindset, and passion for providing excellent customer service Ability to balance client support with business goals in a face-to-face environment Experience in customer service or client relations is helpful but not required At WestPeak Consultants, a Client Relations Associate helps build strong client relationships while delivering unique customer service. As a Client Relations Associate, you’ll support clients directly, solve problems, and ensure reliable customer service that earns trust. This Client Relations Associate role gives you hands-on experience, sharpens communication and client engagement skills, and contributes to measurable customer service results. You’ll represent the company professionally, work with your team, and grow your career while delivering excellent customer service. If you’re ready to make an impact as a Client Relations Associate, provide outstanding customer service, and thrive in a face-to-face role, WestPeak Consultants wants to hear from you. Apply today as a Client Relations Associate and help us deliver world-class customer service.
Posted 3 weeks ago
Employee Relations Consultant
The Hollister Group, Inc.Boston, MA
Employee Relations Consultant We are The Hollister Group, the Boston area's leading women-owned staffing firm guiding candidates through the job search process and connecting top-tier talent with opportunities that meet the needs of our candidates and our clients. Our Recruiters will help you refine your goals, improve your resume and interview skills, and stay on the lookout for a position that matches your experience and ambition! Our Administrative & HR Staffing team is currently looking to speak with candidates who would be interested in hybrid opportunities in Cambridge, MA with similar specifications to those below: Compensation : $36.00-45.00/hr* *listed not guaranteed – potential offers vary based on experience level, qualifications, and internal equity and may be outside of this range. Responsibilities : Serve as a coach and partner to senior leadership and management to provide guidance on employee relations and performance management issues Develops and implements employee performance plans and facilitate conversations around performance improvement Conduct, oversee, support and document all internal investigations Coordinate the completion of various onboarding activities and events Create, update, and maintain accurate personnel records and human resources related files Maintain terminated employee records Assist with union grievances, disputes, employee issues and complaints Aid with the continuous audits of all Human Resources processes, policies, and programs to ensure compliance with country-specific employment laws Support the annual employee performance evaluation process Adhere to information security and privacy policies, procedures, standards, and guidelines Qualifications : Bachelor's degree required 5-6 years of experience in a role related to Human Resources; management experience in this field is required Effective Human Resources administration and people management skills Strong proficiency with Microsoft Office including Word, Excel, PowerPoint, and Outlook Excellent written and verbal communication skills Well versed in Massachusetts employment laws, Human Resources laws and regulations, and laws associated with unions are heavily preferred Must have previous Employee Relations experience An independent and motivated self-starter Interested in learning more!Apply with your resume and we'll get in touch! If these details don't quite align with you, don't worry! We have a variety of other openings for Administrative roles, and in Human Resources, Accounting, and Finance. Apply here or send your resume via email at apply@hollistergroup.com to connect with a recruiter and see how we can help you in your search! Our Commitment to Inclusion & Belonging The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.
Posted 30+ days ago
Client Relations Associate (Remote)
Nterval FundingDallas, TX
$20 - $25 / year
ABOUT NTERVAL FUNDING Nterval Funding is a fast-growing financial services company specializing in real estate commission advances. We partner with real estate professionals nationwide, giving them early access to their earned commissions so they can maintain consistent cash flow, grow their businesses, and achieve peace of mind. Our team values speed, service, and trust — making us a top choice for agents who want to focus on closing deals, not waiting for paychecks.This role starts as part-time (20–30 hours per week, Monday–Friday). The hourly pay range for this role is $20–$25 per hour. WHY YOU’LL LOVE WORKING HERE • Competitive compensation package with growth opportunities• Flexible remote/hybrid work options• Professional development and industry training• Supportive, entrepreneurial culture that values initiative and ownership• Direct exposure to executive leadership and decision-making• Opportunity to work in a high-growth fintech niche within the real estate industry ROLE SUMMARY As the Client Success Representative, you will be the first point of contact for real estate agents exploring a commission advance. You’ll guide clients through the application and onboarding process , help them submit accurate documentation, and prepare files for review and approval. This role focuses on pre-approval support — making sure agents understand what’s needed, helping them complete the application, and ensuring all information is accurate and ready for decision. You’ll also reconnect with agents who started but didn’t finish an application, support their questions, and maintain fast, friendly communication throughout. This is a fast-paced, communication-heavy role that requires strong organization, responsiveness, and excellent client service skills. YOUR DAY-TO-DAY • Respond to prospective clients across phone, text, email, and chat• Guide agents through the application and documentation submission process• Review incoming documents for completeness and accuracy• Identify early blockers (missing forms, unclear dates, inconsistent information)• Follow up with agents who started but have not completed an application• Prepare clean and accurate files for approval review• Maintain high inbound response speed and deliver an exceptional client experience• Educate clients on next steps, documentation requirements, and timelines• Update Salesforce with client details, document status, and application progress• Coordinate internally with operations as files move toward approval• Track application progress and ensure timely movement toward a decision WHO WE’RE LOOKING FOR • Customer service reps comfortable with high-volume outreach • Individuals who enjoy helping clients through onboarding and documentation • Fast responders who stay organized under pressure • Strong communicators who enjoy problem-solving and helping clients succeed If this sounds like a role where you’d excel, we’d look forward to connecting with you. Requirements WHAT MAKES YOU A GREAT FIT • Experience in client success, sales, operations management, or account management• Working knowledge of CRM systems (Salesforce experience is a plus)• Strong problem-solving abilities and multitasking skills• Excellent written and verbal communication• Highly organized with the ability to manage multiple deadlines• Exposure to financial services, mortgage, escrow, title, or real estate transactions is a plus• Professional, proactive, and accountable Benefits • Remote work flexibility• Professional development support• Opportunities to grow into full-time with broader benefits• Opportunities for advancement as the company grows
Posted 2 weeks ago
Client Relations Associate (Remote)
Nterval FundingPhoenix, AZ
$20 - $25 / year
ABOUT NTERVAL FUNDING Nterval Funding is a fast-growing financial services company specializing in real estate commission advances. We partner with real estate professionals nationwide, giving them early access to their earned commissions so they can maintain consistent cash flow, grow their businesses, and achieve peace of mind. Our team values speed, service, and trust — making us a top choice for agents who want to focus on closing deals, not waiting for paychecks. This role starts as part-time (20–30 hours per week, Monday–Friday). The hourly pay range for this role is $20–$25 per hour. WHY YOU’LL LOVE WORKING HERE • Competitive compensation package with growth opportunities • Flexible remote/hybrid work options • Professional development and industry training • Supportive, entrepreneurial culture that values initiative and ownership • Direct exposure to executive leadership and decision-making • Opportunity to work in a high-growth fintech niche within the real estate industry ROLE SUMMARY As the Client Success Representative, you will be the first point of contact for real estate agents exploring a commission advance. You’ll guide clients through the application and onboarding process, help them submit accurate documentation, and prepare files for review and approval. This role focuses on pre-approval support — making sure agents understand what’s needed, helping them complete the application, and ensuring all information is accurate and ready for decision. You’ll also reconnect with agents who started but didn’t finish an application, support their questions, and maintain fast, friendly communication throughout. This is a fast-paced, communication-heavy role that requires strong organization, responsiveness, and excellent client service skills. YOUR DAY-TO-DAY • Respond to prospective clients across phone, text, email, and chat • Guide agents through the application and documentation submission process • Review incoming documents for completeness and accuracy • Identify early blockers (missing forms, unclear dates, inconsistent information) • Follow up with agents who started but have not completed an application • Prepare clean and accurate files for approval review • Maintain high inbound response speed and deliver an exceptional client experience • Educate clients on next steps, documentation requirements, and timelines • Update Salesforce with client details, document status, and application progress • Coordinate internally with operations as files move toward approval • Track application progress and ensure timely movement toward a decision WHO WE’RE LOOKING FOR • Customer service reps comfortable with high-volume outreach • Individuals who enjoy helping clients through onboarding and documentation • Fast responders who stay organized under pressure • Strong communicators who enjoy problem-solving and helping clients succeed If this sounds like a role where you’d excel, we’d look forward to connecting with you. Requirements WHAT MAKES YOU A GREAT FIT • Experience in client success, sales, operations management, or account management • Working knowledge of CRM systems (Salesforce experience is a plus) • Strong problem-solving abilities and multitasking skills • Excellent written and verbal communication • Highly organized with the ability to manage multiple deadlines • Exposure to financial services, mortgage, escrow, title, or real estate transactions is a plus • Professional, proactive, and accountable Benefits • Remote work flexibility • Professional development support • Opportunities to grow into full-time with broader benefits • Opportunities for advancement as the company grows
Posted 3 weeks ago
Customer Relations Specialist
Protective Life CorporationStrongsville, OH
$23 - $24 / hour
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
Hybrid remote
Compensation
$23-$24/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most.
The Customer Relations Specialist (Client Relations Specialist) will provide support for all functions within the Client Relations department with a primary focus on new dealer agreements and submissions, and support roles for the Client Relations Managers. Candidates work with the entire organizational staff to ensure the success of Portfolio's clients with professionalism and enthusiasm and being the "GO TO PERSON" for all concerns, issues, and direction for everything pertaining to sales while maintaining the company's philosophies and principles.
This position offers a hybrid work opportunity at Protective's Strongsville, OH office
Candidates with the ideal transferrable skills as listed below will be considered for interview:
Proven experience within high-touch communication work environments
Demonstrated leadership abilities within environments that have consistent and competing deadlines
Strong track-record of resolving client/customer issues
Ability to enhance customer satisfaction
High level of empathy and emotional intelligence
Proactive and solution oriented
Strong organizational and time management skills
Exceptional verbal and written interpersonal communication skills
Schedule: Monday- Friday, 9:00am- 6:00pm EST
Hybrid Work Environment: Tuesday and Wednesday onsite at the Strongsville, OH office location
Monday, Thursday, Friday can be worked from home
Essential Functions:
- To be the product knowledge expert in ALL environments that pertain to the role and responsibilities
- Assist in the response to incoming calls from agencies, providing problem resolution by acting as a liaison between the Account Executive, CRM, and the client
- Pre-fill all organizational and Vendor agreements
- Place launch and regular supply orders in a timely manner
- Responsible for inputting agreements in DocuSign and ensuring they are executed
- Create and complete dealer checklists for new setups and changes
- Maintain a process for tracking all agreements that are submitted, which includes, but is not limited to: outlining all missing document and information; continued follow up on missing information on a consistent schedule; maintain consistent and accurate records and tracker on the server
- Make appropriate dealer updates and changes in the system and obtains proper documentation and disseminates to all departments
- Work with agents and providers on retrieval and submission of required licensing paperwork
- Handle correspondence with insurer, such as requesting monthly Contractual Liability Policy by requesting state-specific insurance and documents and requesting dealership cancellations for state-specific policies in place
- Work as a back-up to dispatch team
- Make appropriate dealer updates and changes in the system and obtains proper documentation and disseminate to all departments
- Take initiative to formally document relevant processes and updates on a regular basis
- Responding in accordance with Key Performance Indicators (KPIs)
- Regularly communicates in a professional friendly manner and proactively and consistently follows up with a sense of urgency on open items
- Provide assistance to all team members when needed
- Assist in the response to incoming calls from agencies, providing problem resolution
- Take ownership of changes and is personally responsible for managing change in an upbeat positive manner
- Other Job Duties as assigned
Education and Qualification Requirements:
- High School diploma or equivalent
- 2+ years' experience in an automotive sales or administration related environment
- Preferred experience with a CRM Tool or Sales Force
- Experience in call center environment utilizing a phone system
- Preferred experiencing working with licensing requirements
- Ability to review and verify binding agreements for accuracy
- Proficient in Microsoft Office products such as DocuSign, Outlook, Word, Excel, and PowerPoint
- Ability to learn and utilize proprietary software and navigate databases
- Willingness to work beyond normal scheduled hours, as necessary
- Excellent customer service skills
- A strong sense of urgency and a desire to succeed
- Strong analytical and problem-solving skills
- Well-developed organizational skills and the ability to successfully manage multiple issues and demands
- Extreme attention to detail and quality of service to the clients
- Ability to keep up with high demands with a positive attitude.
- Ability to think independently and provide useful and constructive feedback
Preferred Requirements:
- Self-motivator - Initiative-taker
- Solution minded
- Excellent communication skills, both verbal and written
- Driven by integrity
- Willingness to embrace change
$23 - $24 an hour
Protective's targeted compensation for this position is $23.00 - $24.00 hourly, non-exempt. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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