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Adventureland Park - Guest Relations Host
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Job Description
Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.
While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.
As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
The Guest Relations Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests.The Guest Relations Host serves as a park ambassador to provide superior customer service to all Guests and support the entire Guest Experience team. This role will have heavy focus on assisting guests with their questions, complaints, and providing helpful information about the park during their visit.The ideal candidate will be friendly, have strong communication skills, and have a knack for exceptional customer service.We are currently looking for a:
Adventureland Park - Guest Relations HostRoles & Responsibilities:
Bean ambassador forAdventurelandandfocus on delivering exceptional customer service to prospective and existing guests.
Welcome guests to the park in a warm and friendly manner.
Serve as primary point of contact for all general park questions and inquiries
Convey Park information, policies, and procedures to guests and otherHosts ina timely,accurate, professional manner
Courteouslyassistguests with questions and complaintsvia in-person, telephone, or email communications
Deescalate guest concerns with a positive attitude
Direct and transfer department specific requests to theappropriate manager
Sell and collect tickets and season passes
UtilizePoint of Sale (POS) technologyto sell tickets,products, and services
Assistwith administrative tasks, including reporting,data tracking,and office organization
Provide on the job training to other Guest ExperienceHosts
Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
Assistother Guest Experience departments as needed
All other duties assignedby leadership
Language:Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements:
Must be atleast 18years of age tocomply withIowaChild Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from your scheduled shift
Ability tocomply withall uniform policies
Mustpossessexceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to handle high-pressure situations, meet the demands of constantdeadlinesand coordinate multiple priorities in a dynamic environment.
Mustpossessstrong written and verbal communication skills
Mustpossessstrong attention to detail and problem-solving abilities
Ability to follow direction, multi-task, and work as part of a team as well as independently
Physical Requirements:
Ability to stand, walk, and remain on feet for majority of the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to remain sedentary for extended periods of time, while using a computer or POS equipment
Ability tocarry, push, pull, lift, and hold objects weighing 20 pounds or more
Working Conditions:
This role will be based in both an office setting as well as frequent exposure to outdoor environments
Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
Subject to frequent interruptions and requests that may require reprioritization of activities
Team member benefits:
WorkingatAdventurelandis about making people happy!It’sabout being independent and having fun, making newfriendsand earning extra money while doing so. As aAdventurelandhost, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!
AdventurelandPerks & Benefits:
Flexible schedule
Ability to cross-train and learn unique skills across various departments
Free admission to Adventureland Theme Park/Waterparkand selectparks on your days off
Invitations to exclusive company-sponsoredhostevents throughout the season
We’vegot great jobs for people just starting out in the workforce, looking for a secondjobor staying active after retirement. If you want a fun, flexible job with an innovative company, look no further thanAdventureland. Apply today!
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