Public Relations Jobs 2026 (Now Hiring) – Smart Auto Apply
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Customer Relations Representative - State Farm Agent Team Member
$60,000 - $80,000 / year
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Overview
Job Description
- Interest in marketing products and services based on customers’ needs
- Excellent communication skills - written, verbal, and interpersonal
- People-oriented
- Detail-oriented
- Proactive in problem-solving
- Able to learn computer functions and navigate online company resources
- Ability to work both independently and in a team environment
- Ability to multitask within a fast-paced atmosphere
- Coachable attitude, with a desire to be a life-long learner
- Cheerful, kind attitude, ready to serve customers and work with our team
- Desire to work in a setting where diversity is honored, and where all voices are welcome
- Establish customer relationships and follow up with customers, as needed
- Use a customer-focused, needs-based review process to educate customers about insurance options
- Develop leads, and schedule appointments with leads for follow-up
- Identify customer needs and market appropriate products and service
- Pivot to sales opportunities – look for missing opportunities for gaps in coverage and needs and communicate those to customers
- Handle all Beginning-of-Day (BOD) tasks: non-pay cancellations, cancellation notices, supporting documents/forms, address changes, customer billing and payments, Drive Safe & Save processing
- Respond to premium rate questions
- Maintain and clean up ECRM customer accounts
- Follow up on underwriting notices with both clients and State Farm Underwriting: renewals, notices, cancellations
- Help with claim information needed (i.e. driving exposures)
- Process coverage change requests via cases
- Provide prompt, accurate, and friendly customer service
- Keep immaculate records, via our CRM system
- Take on other duties as assigned per the needs of the office
- Compensation includes:
- an annual salary, starting at $50,000, to be reviewed annually.
- a commission/bonus plan (which is subject to change, based on agency and business needs).
- Benefits Allowance – $360/month (currently, health insurance is found by the team member via the Affordable Care Act, but we are looking at a group insurance plan).
- Paid Time Off (PTO) – to be used for any time off is 80 hours per year, increasing to 120 hours in third year of employment.
- Paid federal holidays off (currently 13 days per year).
Flexible work from home options available.
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Seattle, WA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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