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Children's Hospital of Philadelphia logo
Children's Hospital of PhiladelphiaPhiladelphia, PA
SHIFT: Day (United States of America) Seeking Breakthrough Makers Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career. CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means. A Brief Overview At the Children's Hospital of Philadelphia Practice Association (CHOPPA), we believe in making a meaningful impact-together. We're looking for a collaborative and detail-oriented Payor Relations Specialist to join our dedicated Reimbursement Strategy and Contracting team. In this role, you'll help ensure that our health system's payor contracts are fully understood and followed, working to strengthen revenue streams and reduce administrative roadblocks. Your efforts will directly support CHOP's goal of helping our teams focus on what matters most: delivering exceptional care to children and families. You'll work closely with leaders across departments and divisions to identify and address managed care challenges, stepping in when issues need to be escalated with payors. If you're passionate about problem-solving, relationship-building, and contributing to a purpose-driven team, we'd love to meet you. This hybrid role requires on-site attendance one day a week (Tuesday or Thursday) during regular Monday-Friday day shift hours, with additional in-office presence for special meetings as needed. What you will do The Payor Relations Specialist supports the enterprise by being the source of information related to payor contracts, payor policies and guidelines, new plan information (market intel) and other relevant information related to the payor market. Serves as the primary point of contact with payors for contractual rate changes for the PFS-P to the Manager of Revenue Analytics. Provides contract interpretation support and education for the health system. Prospectively identifies operational and financial opportunities for the health system specific to a new payor agreement. Organizes and leads contract implementation process with completion of new agreements and contract terminations. In partnership with the Reimbursement Strategy and Contracting leaders, is an active participant in analyzing new and renewal contracts with the payor Works closely with Access and Revenue Cycle teams to identify and remove or reduce access and revenue cycle barriers. Tracks and prepares business perspectives of contracts for Legal review. Supports other contract negotiations as required. Provides monthly updates of payor policies and procedures within the health system. Interacts with all individuals in the organization in a professional and customer-focused manner. Required Education Qualifications Bachelor's Degree Required Experience Qualifications At least seven (7) years industry and topical related experience Skills and Abilities Must possess strong understanding of the local managed care environment, including, but not limited to, managed care policies and procedures, payment models and managed care models. Ability to interpret complex and comprehensive managed care information. Excellent communication skills (including oral and written presentation), demonstrated organizational skills, ability to multi-task. Strong interpersonal skills. Ability to work independently, achieves specific goals and objectives, and provides recommendations for improvement. Ability to work collaboratively with a strong orientation for bottom line results. Strong working knowledge of key computer applications such as EPIC and Microsoft Office suite of products. Ability to work with large set of diverse data with the ability to summarize in to meaningful presentable and actionable information To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more. EEO / VEVRAA Federal Contractor | Tobacco Statement SALARY RANGE: $74,250.00 - $94,660.00 Annually Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly. ------------------ At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.

Posted 30+ days ago

Match Group logo
Match GroupDallas, TX
Match Group is on a mission to change the world, bringing people together and facilitating millions of connections that otherwise might not have been possible. With tens of millions of users and an expansive global presence, our reach is expansive - and rapidly growing. We are seeking a dynamic and experienced Employee Relations & Ethics Lead to primarily support enterprise-wide Employee Relations (approximately 70% of the role), while also supporting and advancing the company's Ethics & Compliance program (approximately 30% of the role).This position plays a vital role in fostering a positive, ethical, and compliant workplace culture across Match Group's portfolio of leading brands which include Tinder, OkCupid, Hinge, Plenty of Fish, Eureka, Hyperconnect, and many others. This is a chance to join a global legal team that is proactive, collaborative and highly respected, and to work closely with internal clients in a fast-paced and challenging environment. The successful candidate will leverage prior experience in a similar role to establish best practices in employee relations, investigations and ethics & compliance. This role will report to our VP, Employment Law, Ethics & Compliance. When it comes to dating, the connection starts online, but the real magic happens once you meet in real life (IRL). We think the same is true for creating the best platforms, so we work together IRL in our Dallas office 3 days/week. How You'll Make an Impact (Employee Relations): Independently conduct unbiased investigations, determine findings, and prepare all required documentation. This includes but is not limited to preparing a clear and concise report summarizing findings of the investigation as well as maintaining case management/tracking tools. Conduct witness interviews. Analyze information collected from witnesses and evidence and reach timely and well-reasoned conclusions. This includes effectively assessing witness credibility and fostering effective communication with all individuals involved in the investigative process. Maintain confidentiality and sensitivity to all issues, and conduct investigations in an unbiased manner. Identify relevant investigation issues, potential evidence and investigative actions and identify and partner with other stakeholders as appropriate to ensure follow-up on employee concerns. Analyze employee relations trends with Employment Counsel and HR Leaders Develop proactive strategies, solutions, programs and practices that demonstrate a robust understanding of Match Group's business objectives and dynamics. Ensure consistent application of company policies, employment laws and People practices across the portfolio. Based on data analysis, help design and facilitate training to support managers on employee relations best practices, conflict resolution, and policy application. Build collaborative and productive working relationships. Manage reasonable accommodation requests from intake through resolution including leading interactive process discussions and making determinations. How You'll Make an Impact (Ethics & Compliance): Design and deliver training programs on ethics, compliance, anti-harassment, and code of conduct. Manage reporting channels for ethical concerns (e.g., hotline, whistleblower reports), ensuring timely, fair, and thorough investigations. Collaborate with internal stakeholders (HR, Legal, Audit, etc.) to integrate compliance principles into business operations. Partner with key stakeholders to drive training completion, evaluate effectiveness training, and report actionable insights and key metrics. Support the implementation and continuous improvement of the U.S. ethics and compliance training and communications strategy, ensuring alignment with the global objectives, legal and regulatory requirements. We Could Be a Match if You Have: 5+ years' experience with workplace investigations (experience investigating allegations of harassment, discrimination and retaliation); Master's Degree/JD preferred Prior employment law experience required. Knowledge of federal, state and local laws, statutes, which govern employment policies and practices. Consistent demonstration of ownership and accountability (driven to "do the right thing"). Thorough understanding and application of workplace investigations best practices and standards, including conducting neutral fact-finding interviews, navigating key partnerships, credibility assessments, and maintaining confidentiality. Ability to build strong working relationships across all levels of the organization. Excellent planning, organization and time management skills, attention to detail, ability to handle multiple tasks, and work in a fast-paced, time-sensitive environment. Ability to objectively communicate with employees and management through complex, difficult, and emotional issues. Outstanding written and verbal communication skills. Strong business acumen demonstrated through familiarity with internal and external HR principles, concepts, practices, and standards. Ability to work on a wide range of complex matters with minimal supervision. $130,000 - $160,000 a year The compensation range listed above is representative of the base salary offered. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in Dallas, TX. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting. #LI-CENTRAL #LI-CH1 Why Match Group? Our mission is simple - to help people find love and happiness! We love our employees too and understand the importance of all life's milestones. Here are some of the benefits we are proud to offer: Mind & Body- Medical, mental health, and wellness benefits to support your overall health and well-being Financial Wellness- Competitive compensation, 100% employer match on 401k contributions up to 10% (cap at $10,000), as well as an employee stock purchase program to help you feel supported in your financial security Unplug- Generous PTO and 18 paid holidays so you can unplug Career- Annual training allowance for professional development and ERG membership opportunities and events so you feel connected and empowered in your work Family- Families come in all shapes and sizes so we offer 20 weeks of 100% paid parental leave, fertility, adoption, and child care resources, as well as pet insurance and discounts Company Gatherings- We host fun happy hours and company events where our employees get to know each other and build a sense of connection and belonging! We are proud to be an equal opportunity employer and we value the rich dynamics that diversity brings to our company. We do not discriminate on the basis of race, religion, color, creed, national origin, ancestry, disability, marital status, age, sexual orientation, sex (including pregnancy and sexual harassment), gender identity or expression, uniformed service or veteran status, genetic information, or any other legally protected characteristic. Period. If you require a reasonable accommodation to participate in the hiring process - such as during pre-employment testing or interviews - please indicate this by selecting "Yes" in the accommodation request field. We'll reach out to discuss your needs if you're selected for the interview stage. #MG

Posted 1 week ago

Brandeis University logo
Brandeis UniversityWaltham, MA
At Brandeis University, we believe every act of generosity tells a story-and our Donor Relations team ensures those stories are honored and celebrated. We are seeking a detail-oriented and collaborative Donor Relations Coordinator to join our Institutional Advancement division. This role is central to keeping our donor recognition and stewardship efforts running smoothly, with a focus on database management, administrative support, and donor acknowledgement processes. Why Join Us? As part of a globally recognized research university, you will work in a mission-driven environment where philanthropy directly supports student success, faculty excellence, and groundbreaking research. This is an opportunity to build valuable skills in donor relations and advancement while contributing to a team dedicated to cultivating meaningful relationships with Brandeis supporters. Key Responsibilities Be the operational backbone of the team: Provide day-to-day administrative support, including managing donor files (digital and archive), correspondence, and office needs. Coordinate communications with care: Oversee the production of donor letters, acknowledgements, tribute cards, and giving society mailings-including vendor management and timely execution. Support donor stewardship programs: Assist with scholarship, fellowship, and faculty chair stewardship in partnership with senior colleagues, ensuring donor intent is honored. Lead the acknowledgement process: Independently manage acknowledgements for all gifts under $5,000 and student contributions using Pledgemine. Manage data with precision: Maintain donor records in the advancement database, ensuring accuracy and timeliness. Create reports, queries, and exports; and prepare data for mail merges, pivot tables, and other complex tasks in Excel. Guide student workers: Supervise and mentor student employees, ensuring their contributions support the team's goals. Qualifications Bachelor's degree strongly preferred. 1-3 years of related work experience, ideally in advancement, higher education, or administrative support. Strong attention to detail, organizational skills, and ability to manage multiple projects simultaneously. Proficiency with databases (knowledge of advancement/CRM databases a plus) and advanced Excel skills. Excellent written and verbal communication skills. A collaborative team player who is motivated by mission and energized by process improvement. What We Offer A chance to be part of a team where your work directly impacts Brandeis students, faculty, and donors. Opportunities to learn and grow within Institutional Advancement. A supportive, values-driven culture that celebrates collaboration, integrity, and innovation. Apply today and help us honor and steward the generosity that powers Brandeis' mission. Equal Opportunity Statement Brandeis University is an equal opportunity employer which does not discriminate against any applicant or employee on the basis of race, color, ancestry, religious creed, gender identity and expression, national or ethnic origin, sex, sexual orientation, pregnancy, age, genetic information, disability, caste, military or veteran status or any other category protected by law (also known as membership in a "protected class")

Posted 2 weeks ago

Marcus and Millichap logo
Marcus and MillichapLos Angeles, CA
Mission Capital Advisors ("Mission Capital"), a subsidiary of Marcus & Millichap Capital Corporation ("MMCC"), is a leading Third-party Due Diligence provider and Loan Sale Advisor. Mission Capital is seeking Director and Vice President level candidates to join our client relationship team. The candidate will work with the senior members of the Due Diligence and Loan Sale Advisory teams. The candidate will have broad knowledge of the bank and non-bank lending market and familiarity with all single-family mortgage debt originators and capital market participants. Product knowledge should include new originations, performing, re-performing, sub-performing and distressed asset classes. The candidate should possess relationships with debt capital markets participants, including mortgage loan originators, community, regional, money center and international banks, investment banks, specialty finance companies, and funds. The anticipated salary is $150,000.00 - $150,000.00 plus commission. KEY RESPONSIBILITIES: Build and maintain strong collaborative relationships with clients and key decision-makers at loan originators requiring third-party review diligence for securitization or buy/sell projects. Identify and engage with active participants in the capital markets loan purchase and sale environment. Proactively research and connect with loan originators, banks, special servicers, debt funds, private lenders, hedge funds, CDO/CLO managers, and other market players to source due diligence projects and loan trading support opportunities. Drive both new business development efforts as well as maintaining client relationships with existing clients. Represent the organization at industry conferences and events, scheduling and attending meetings with both existing and prospective clients. Develop and share innovative ideas and strategic insights to enhance client engagement and promote leadership in the field. Maintain comprehensive tracking and reporting of business development initiatives to ensure transparency and alignment with organizational goals. Expand market and sales opportunities by collaborating with the Mission Capital Advisors Loan Sale Advisory Team to align loan sales and due diligence opportunities and provide support in executing loan sale transactions. KEY ATTRIBUTES: Possess extensive relationships with, and in-depth knowledge of, a wide range of loan origination companies. Investment banking and/or origination secondary marketing trading experience. Mortgage, real estate or structured products experience at financial services or real estate private equity firm (bank, consulting/accounting, REIT, hedge fund) or Prior career experience in structured products, lending, special servicing, corporate development, or real estate underwriting / investment analysis at a financial institution or Prior career experience in residential loan sales at an established brokerage/advisory firm (consumer loan and/or MSR sales experience a plus). Strong MS Excel, PowerPoint, and database skills with Salesforce experience a plus. Strong business writing skills. Attention to detail. Ability to work as part of a team. Strong drive and desire to take on responsibility. Likes and prioritizes work with a genuine interest in debt capital markets / real estate. Benefits & Perks Medical, Dental, and Vision Insurance Basic Life and AD&D Insurance Voluntary Life and AD&D Insurance. Short-Term & Long-Term Disability Coverage Flexible Spending Accounts (FSA) Cancer Guardian Program 401(k) Plan with Company Match Wellness Program Employee Assistance Program (EAP) Additional benefits may be available based on position and eligibility. We are committed to supporting our employees' well-being and professional growth. #LI-CT1 Mission Capital Advisors (MCA) is a leading national loan sale advisory, due diligence and capital markets firm providing an integrated platform of secondary market loan portfolio brokerage, valuation, transaction management and data/document curative services for the commercial and residential loan markets. Mission Capital Advisors was acquired in 2020 by Marcus & Millichap (NYSE:MMI), a commercial real estate and finance services firm with 2,000 investment sales and capital markets professionals located in more than 80 offices across the U.S. and Canada. With a market cap of nearly $1.8B and $40B to $50B of closed transactions annually, Marcus & Millichap adds deep capital markets expertise, investment sales, market intelligence, and extensive research to MCA's resources. Marcus & Millichap provides equal employment opportunities to all employees and applicants for employment without discrimination with regard to race, religious belief (including dress or grooming practices), color, sex, sex stereotype, pregnancy, childbirth or related medical conditions (including breast feeding), age, national origin, ancestry, sexual orientation, gender identification and expression, transgender status, physical or mental disability, medical condition, genetic characteristics, genetic information, family care, marital status, enrollment in any public assistance program, status as military, a veteran or qualified disabled veteran, status as an unpaid intern or volunteer, or any other classification protected by law. We also prohibit discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. In addition to federal law requirements, Marcus & Millichap complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Posted 30+ days ago

Arrivia logo
ArriviaScottsdale, AZ
The Director of Partner Communications & Relations will spearhead the company's communication strategy and execution, focusing on enhancing and nurturing relationships with our partners. This role will do so by focusing on defining the partner journey touchpoints, developing our content strategy for newsletters and LinkedIn posts, developing effective outreach strategies, and enhancing our communication efforts to foster strong partner relationships. This role will also be responsible for onboarding of our new partner CRM, HubSpot, to ensure Account Management and Business Development teams are leveraging the CRM in the best way to facilitate existing and new partner growth. The ideal candidate will have extensive experience in communications, relationship management, and strategic development. Responsibilities: Define Partner Journey Touchpoints: Identify and establish key touchpoints throughout the partner journey to ensure consistent and meaningful engagement, enhancing overall partner experience. Outreach Strategy Development: Create and implement a comprehensive outreach strategy that effectively communicates our value proposition to partners through various channels, including newsletters and LinkedIn. Content Strategy Management: Oversee the content strategy for partner newsletters, ensuring relevant and engaging information is delivered consistently. Develop targeted messaging for LinkedIn outreach to increase partner engagement. CRM System Implementation: Lead the onboarding of a new partner CRM system, Hubspot, for the account and business development teams, ensuring seamless integration and training for all users. Partner Training Strategy: Develop a comprehensive training strategy and create training materials to equip partners with the knowledge and tools they need to succeed in collaboration with our organization. Relationship Management: Cultivate strong relationships with current partners, understanding their needs and aligning our offerings to meet those needs effectively. Collaboration Across Teams: Collaborate with marketing, sales, and product teams to ensure alignment in messaging and a cohesive approach to partner communications. Performance Metrics: Define and track key performance indicators (KPIs) to measure the effectiveness of partner communications, outreach efforts, and training programs. Industry Insights: Stay current with industry trends and best practices in partner communications to continually enhance our strategies and approaches. Requirements: 7+ years of experience in partner communications, relationship management, or a similar field. Proven experience in developing and executing successful outreach and content strategies. Strong analytical skills with the ability to interpret data and make informed decisions. Excellent verbal and written communication skills, with a knack for storytelling and creating engaging content. Expert in Microsoft Office programs, specifically experience working with Excel spreadsheets and advanced Excel features such as pivot tables Self-directed, able to maintain productivity with minimal supervision. Ability to work in a fast paced, quickly changing environment. Who We Are: Welcome to arrivia. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we're a merger of three powerhouse brands (in case you've heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff. We're focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We're on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members. Our Core Values: Here at arrivia we… Stay Curious- Explore new challenges and make space to learn, grow and improve Keep it Real- Earn trust through open, honest and clear communication Own it- Seek ways to make an impact and take action. Win Together- Create a culture of connection and inclusion where everyone can be their best

Posted 3 weeks ago

Edfinancial logo
EdfinancialKnoxville, TN
Description Location: Knoxville, TN Company: Edfinancial Services Edfinancial Services, a leading contractor for the Department of Education, is seeking dedicated Customer Service Representatives. If you excel in customer service and want to grow with a stable, expanding company, we want to hear from you! Compensation and Benefits: Base Wage: $17.75 per hour Additional Benefits: $4.93 per hour for medical, dental, vision, FSA, or HSA Additional Perks: 11 paid holidays, generous PTO, supportive leadership, and a positive team culture About Us: We prioritize career growth, with 99% of entry-level employees who stay over two years advancing in their careers. We offer a casual work environment, a focus on employee well-being, and opportunities for personal development through tuition reimbursement and leadership programs. Role Overview: As a Customer Service Representative, you will handle customer inquiries via phone, chat, or email with professionalism and patience. Your role involves solving problems and ensuring customer satisfaction with the support of experienced agents. Qualifications: High school diploma Strong computer skills Excellent customer service and phone skills Ability to obtain federal security clearance Work Schedule: Flexibility is required for evening shifts. Peak periods extend hours of operation. Hours of Operation (EST): Monday: 8:00 a.m.- 9:00 p.m. Tuesday- Wednesday: 8:00 a.m.- 8:00 p.m. Thursday- Friday: 8:00 a.m.- 6:00 p.m. Saturday- Sunday: Closed Peak Periods: January- March July- August October Apply Now: For a quick and easy application, please complete our 5-minute mobile-friendly form. We look forward to meeting you!

Posted 2 weeks ago

T logo
ThreatLocker Inc.Orlando, FL
COMPANY OVERVIEW ThreatLocker is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker platform with Application Allowlisting, Ringfencing, Storage Control, Elevation Control, Endpoint Network Control, Configuration Management, and Operational Alert solutions are leading the cybersecurity market toward a more secure approach of blocking the exploits of application vulnerabilities. POSITION OVERVIEW We are seeking a Executive Media Relations Strategist with deep media experience, a proven track record of securing national coverage, and strong relationships across top-tier outlets. This role is ideal for a former journalist or reporter who understands newsroom dynamics and knows how to shape and pitch stories that resonate with major media. This position will serve as a key strategic media advisor, responsible for developing and executing high-impact media relations strategies, securing interviews in national and major metropolitan markets, and leading crisis communication efforts. This role will also oversee community relations and public-facing narratives to elevate and protect the brand's reputation. JOB SCOPE Media outreach & placement Leverage existing media relationships to secure interviews and feature coverage in national and top-tier regional outlets. Proactively pitch thought leadership, company news, and reactive commentary on industry issues. Build and expand relationships with reporters, editors, and producers across print, digital, broadcast, and radio. Story development Coach internal subject-matter experts for media engagements. Collaborate with executives, product leaders, and marketing team to identify newsworthy storylines and develop compelling messaging. Draft and pitch press releases. Crisis communications Lead strategy, messaging, and response during high-pressure media situations. Develop and maintain crisis comms playbooks and media holding statements. Community & public relations Drive programs that enhance the company's visibility and credibility in key markets and communities. Build relationships with community organizations, government stakeholders, and local press. Strategic communications Contribute to executive communications strategy including op-eds, speeches, and thought leadership campaigns. Monitor media trends and sentiment, providing regular reporting and insights to senior leadership. REQUIRED QUALIFICATIONS Former journalist or news producer with at least 5 years of newsroom experience at a national or major-market outlet (e.g., CNN, CNBC, Bloomberg, NYT, WSJ, LA Times, etc). Minimum 8-10 years of experience in media relations, public relations, or strategic communications. A well-established and active network of national and local reporters. Proven ability to secure major earned media placements (portfolio or pitch examples strongly preferred). Exceptional written and verbal communication skills. Strong judgment and experience managing sensitive or crisis-level communications. Ability to work cross-functionally with executives, legal, marketing, and product teams. Calm, confident presence in high-pressure situations. WORKING CONDITIONS The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed. Job will generally be performed in an office environment but may require travel to visit company offices and/or property locations. While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools. Must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

Posted 30+ days ago

Servco logo
ServcoHonolulu, HI
The Customer Relations Associate greets all walk-in customers at Servco Toyota Honolulu and makes them feel comfortable by creating a warm and friendly environment. Responsibilities: Greets and assists customers in a professional and friendly manner upon entrance into the dealership Reviews dealership calendar daily to be aware of scheduled appointments and deliveries; generates floor activity reports Provide customer service, which may include to greet and direct customers, obtain contact information, and documentation of vehicle mileage Ensure timely and accurate recording of customer and floor traffic information into daily log Answer incoming phone calls and direct calls or relay messages to appropriate parties Maintain professional appearance of showroom and work area Requirements: High school graduate or equivalent Minimum 6 months of customer service, receptionist and/or clerical experience Must be able to type 35 wpm Proficient in Microsoft Excel Dedication to customer service excellence Excellent written and verbal communication skills Maintain a professional appearance Work Schedule: Monday- Friday, 9:00am- 5:30pm At Servco, we're committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you. Interested? Visit www.servco.com/careers to apply online Equal Opportunity Employer and Drug-Free Workplace Pay Range: $15.10 - $18.80 per hour

Posted 2 weeks ago

Fay Servicing logo
Fay ServicingTampa, FL
Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers - they're homeowners. Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up. Join us on Our Journey Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Client Relations Manager I to join our team! Reporting to the FVP, Client Relations, this position is responsible for managing client relationships across assigned investors. Responsibilities include to optimize clients' satisfaction and revenue opportunities through effective client communication, working with leaders across the organization to obtain timely and thorough data-backed insights and responses, and owning the tactical portion of client performance management. Qualifications include: Bachelor's degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED) required 5+ years' experience in Client Relations 3+ years' experience in mortgage servicing 3+ years' experience in customer service Demonstrated experience servicing clients in a fast-paced, dynamic work environment Previous experience managing projects Strong customer service skills Strong knowledge of Microsoft Office (Excel, Word, and PowerPoint) Strong verbal and written communication skills Strong listening skills with the ability to facilitate meetings and effectively lead discussions Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization Strong analytical skills Strong problem-solving abilities; ability to analyze and interpret client portfolio and financial performance data to identify opportunities and propose well-developed solutions Solid decision-making abilities coupled with sound judgment Strong organizational skills; effective time management Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment Client-focused with strong execution skills and results orientation Strong attention to detail; high quality of work product Ability to effectively manage through change, agile Collaborative and consultative work style; high team orientation Strong compliance orientation Self-directed; comfortable working with ambiguity and uncertainty; ability to proactively ask questions and surface issues/ concerns Demonstrated ability to foster an environment of positive engagement and trust Demonstrated ability to establish credibility for recognizing and supporting the organization's culture, values, and priorities Strong project management skills Professional maturity, integrity, ability to maintain confidential data and information Strong business acumen; strong fiscal and technical aptitude Submit Your Resume to Learn More Featured Benefits Medical, Dental and Vision Insurance Company Paid Life Insurance Disability Insurance Pet Insurance 401k Program with Employer Matching 3 Weeks Paid Time Off (PTO) Paid Holidays Wellness Initiatives Employee Assistance Program Eligible for Hybrid Work Schedule with Remote Flex Days Compensation The hiring range for this position is between $55,900.00-$68,300.00 annually This position is eligible for an annual discretionary bonus Fay Cares! The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders. At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.

Posted 30+ days ago

Meijer, Inc. logo
Meijer, Inc.Grand Rapids, MI
As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education assistance Team member discount Development programs for advancement and career growth Please review the job profile below and apply today! Assists with developing tactics and projects to obtain organizational changes that affect our unions, team members and management. Develops relationships with Meijer leadership and union representatives. Possesses the ability to administer collective bargaining agreement and the grievance procedure. Effectively administers policies, procedures and work rules while providing coordination among and between Stores Human Resources, Supply Chain Human Resources, Corporate Human Resources generalists teams, and Legal to ensure corporate initiatives are met. Position will follow our hybrid schedule: Monday-Wednesday in office, Thursday-Friday remote. Travel to include some overnights is expected as business requires. What You'll be Doing: Partners with Team & Labor Relations Representatives in preparation, implementation and negotiation of all collective bargaining agreements including execution of final settlements. Provides guidance, counsel and appropriate assistance to management, Human Resources and other stakeholders on the administration of collective bargaining agreements, policies, practices and procedures, including case management. Pursues positive working relationships with unions and representatives. Effectively interacts with team members to support organizational objectives. Provides labor relations perspective and support to guide human resources projects and improve team member engagement and organizational effectiveness. This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required. What You Bring with You (Qualifications): Bachelor's degree in a related field of study (Business, Labor Relations or Human Resources) or equivalent work related experience required. 1-2 years of work experience in Human Resources preferred. Basic understanding of the laws and regulations governing labor relations, employee treatment (NLRB, ADA, EEOC, FMLA, etc) and wage and hours required. Human Resources experience including the development and management of employment policies and procedures. Demonstrated ability to work effectively in a team environment and positively interact with all levels of management including union leadership is required. Excellent communication skills, both written and verbal, with proven results achieving conflict resolution is required.

Posted 1 week ago

CareBridge logo
CareBridgeMason, OH
Be Part of an Extraordinary Team The MyCare Ohio Plan program is to deliver high‐quality, trauma informed, culturally competent, person‐centered coordination for all members that addresses physical health, behavioral health, long term services and supports, and psychosocial needs. Network Relations Consultant Senior (Value-Based Program Specialist) - MyCare Ohio Location: This position is based in Ohio; the associate will report to one of our 4 office locations below: 3075 Vandercar Way, Cincinnati, OH 45209 8940 Lyra Drive, STE 300, Columbus, OH 43240 4361 Irwin Simpson Road, Mason, OH 45040 6000 Lombardo Center, STE 200, Seven Hills, OH 44131 In Office Expectation: Hybrid 1; This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Shift & Hours: Monday-Friday, 8:00 AM - 5:00 PM Eastern Time The Network Relations Consultant Senior (Value-Based Program Specialist) is responsible for and is fully dedicated to delivering on the LTSS commitment to linking provider payment to improved performance. This role will support the design and modification of Anthem VBP, based on stakeholder feedback and utilization. How You Will Make an Impact Primary duties may include, but are not limited to: This associate will partner with Ohio Department of Medicaid (ODM), other LTSS contractors, and stakeholders to support the deployment of Value Based Payment methodologies for home and community-based services and long-term care nursing facility services, as well as to providers of other covered services, to meet provider needs and drive quality In addition to advising on innovative programming for Anthem and supporting the VBPs, the role will be responsible for provider training, technical assistance, utilization, and performance monitoring related to the VBP offerings. Work collaboratively with stake holders to define key VBP performance indicators and deliver accurate and timely program performance to the providers as defined by program-specific requirements. Establish a core set of measures to be included in all provider feedback reports, standardized across all LTSS Contractors issuing the feedback reports. May be responsible for coordinating negotiated contracts for new and existing providers as needed. Functions as a high-level technical resource to resolve or facilitate complex provider issues. Coordinates Joint Operation Committees (JOC) of larger provider groups, driving the meetings in the discussion of issues and changes. Identifies and reports on provider utilization patterns which have a direct impact on quality-of-service delivery. Tracks and conduct provider refresher training as needed. Researches issues that may impact future provider negotiations or jeopardize network retention. Travels to worksite and other locations, as necessary. Minimum Requirements: Requires a Bachelor's degree and a minimum of 5 years of customer service experience including 2 years' experience as a Network Management Representative; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities, & Experiences: Prior experience as an LTSS or HCBS provider or in a provider office is preferred. Experience training or mentoring preferred. Value Based contracting/payment concepts experience preferred. Provider education experience preferred. Experience presenting to various levels of leadership strongly preferred. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Posted 1 week ago

CareBridge logo
CareBridgeAtlanta, GA
HR Employee Relations Consultant, Sr. Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The HR Employee Relations Consultant, Sr. will be responsible for serving as the primary point of contact for associates and management for associate relations issues including but not limited to: investigations, agency charges (EEO, DOL), employment litigation, associate complaints, performance management, coaching, development, attendance, and other issues. How you will make an impact: Provides advice, guidance, coaching, and training to associates and managers based on policies and legal consultation, and in accordance with employment laws and regulations. Conducts investigations including managing the witness lists, determining line of questioning, analyzing credibility, researching related records as needed and maintaining written record of the investigation. Debriefs leaders at all levels and HRBPs on findings. Provides oversight of the company's internal investigations of associate complaints and serves as a liaison to Legal on associate relations matters. Regularly partners with Ethics and Compliance on crossover investigations. Partners with AR leadership and HRBP for requests for transition agreements related to the separation/termination process, and will regularly use persuasive and advanced communication skills to communicate will all levels of associates throughout the organization. Develops and provides periodic associate relations-related analytical data and analyzes trends to determine appropriate action plans. Minimum Requirements: Requires a BA/BS degree and minimum of 5 years of human resources experience; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: HR designation strongly preferred (SHRM-CP or SHRM-SCP ). Prior experience with Associate Relations and investigations strongly preferred. Workday or similar HCM experience preferred. ServiceNow experience preferred. Fortune/large company experience preferred. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Posted 4 days ago

Dover Corporation logo
Dover CorporationMadison, IN
Part of Dover Corporation's Engineered Systems segment, Vehicle Service Group (VSG) is a strong, diverse and dynamic global leader in the vehicle service industry. VSG comprises 13 major vehicle lifting, wheel service, diagnostic and collision repair brands: Rotary Lift, Chief, Forward, Direct-Lift, Ravaglioli, Hanmecson, Revolution, Elektron, Blitz, Nogra, Butler, Space and Sirio. Part of Dover Corporation's Engineered Systems segment, Vehicle Service Group (VSG) is a strong, diverse and dynamic global leader in the vehicle service industry. VSG comprises 13 major vehicle lifting, wheel service, diagnostic and collision repair brands: Rotary Lift, Chief, Forward, Direct-Lift, Ravaglioli, Hanmecson, Revolution, Elektron, Blitz, Nogra, Butler, Space and Sirio. SUMMARY: This position will tirelessly pursue customer relationship management in all segments of Rotary Solutions. This position manages a team of Customer Relationship Consultants that respond to diverse customer needs through effective telephone and written correspondence focusing on Service to our Customers. Provide support to Executive leadership in executing necessary reporting responsibilities and perform related field reporting problem analysis. This individual must demonstrate a sense of urgency and helpful demeanor with all internal and external customers, taking ownership of all duties from start to finish. This position is responsible for timely and accurate order entry, reporting, verbal and written communication with distributors, national accounts, sales representatives and internal personnel within the designated area of responsibility. ESSENTIAL JOB FUNCTIONS INCLUDE: Lead the organization of the CRC Department and establish goals, work instructions and lead the coordinate all aspects of order entry through use of telephone, email and systems for finished product and parts orders, with emphasis on detail and accuracy. Grow sales by assigning accounts and regions to CRC's for account management, order entry, order follow up and customer support. Work closely with sales leaders in all segments of Rotary Solutions including OEM, Key Account Management. Respond to customers' requests via phone and written communication, to effectively address customer needs and handle job related inquiries. Establish the process for qualifying and closing sales leads. Develop an approval process for no charge and memo orders to correct field problems, replace faulty parts under warranty, etc., including credit requests. Maintain and promote information on various sales programs (i.e. competitive discounts, special promotions, stocking programs). Assist as needed in any problems regarding shipping, being the liaison between logistics and the customer. Manage the process for order status and change requests, as well as any pricing discrepancies. Manage projects for building tools for "self-serve" requests from our partners (order status, order entry, invoice inquiry, etc.). Other duties as assigned. KEY DOVER COMPETENCIES: Ethics & Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities - with both internal and external customers - be performed with a professional demeanor and that all participants be held accountable to this high standard. Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports. Listens to understand input, feedback and concerns. Provides complete information in an open, honest, and straight-forward manner. Responds promptly and positively to questions and requests. Teamwork/Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Vehicle Service Group's business in the U.S. and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others. Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical/analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or create opportunities that will increase productivity and create value. Shares best practices with other employees across the business. Accountability: Accepts responsibility and accountability for both the strategic planning and the successful implementation of all projects/programs/duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner. Demonstrates a sound balance between quality and quantity of work while maintaining a sense of urgency toward completion. Deadlines are met. JOB REQUIREMENTS: Requirements: High school graduate or extensive background in customer service. 6 years' experience in a customer service role within a product-based organization, or similar experience. Proficiency in Microsoft Office products (Excel, Work, and Outlook) Strong attention to detail. Strong organizational skills Exceptional client follow-up skills Preferred: College Degree or a combination of experience and education Knowledge of Oracle The above description represents a general synopsis of the principal functions of the job and should not be construed as a comprehensive listing of all requirements that may be inherent in the job. We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 11 paid holidays per calendar year, paid vacation days beginning at 80 hours annually, 24 paid sick leave hours annually or as provided under state and local paid sick leave laws; tuition assistance; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact

Posted 30+ days ago

AllianceBernstein Holding LP logo
AllianceBernstein Holding LPMinneapolis, MN
Who You'll Work With: We are seeking a Minneapolis, Minnesota based Investor Relations Associate/Senior Associate to join our Private Alternatives Investor Relations team. This role will report into the Vice President of Investor Relations. The investor relations function provides support to the Private Alternatives Capital Formation team, assisting in the management of existing investor relationships and global fundraising initiatives, and oversees a large array of investor correspondence. This role will include broad touch points across Private Alternatives including capital formation, business development, marketing, senior management, investment professionals, reporting, legal and compliance. The ability to build relationships throughout the organization is a critical element to the success of this role. What You'll Do: Investor Communications and Collateral- 70% Manage and update diligence repository database (Qvidian). Ensure all content is accurate and approved. Complete all due diligence questionnaires (DDQs) and request for proposals (RFPs) sent by investors and prospects. This will include tracking all requests, developing standardized answers to questions and managing and coordinating the completion of each request to ensure timely response. Assist with fundraising initiatives including managing and updating data room sites and preparing capital raise materials (DDQs, track records and other standard policies and documents). Support day-to-day requests sent by investors and prospects. Field calls, answer questions, respond to emails and elevate issues as appropriate to other team members. Manage reporting deliverables and user access for external counterparties. Manage and update consultant and industry databases. Monitor the investor landscape. Research and produce market intelligence on investors and consultants via online databases and news outlets (Preqin, eVestment, FIN News, etc.). Monitor the competitive landscape. Ensure that competitor research and peer benchmarking is as up-to-date and thorough as possible. Assist with annual investor meetings. Internal and External Relationship Management- 30% Compile, research and locate required data to support content supplied in deal approvals, track records, and any other data verification requests. Must be able to take this data and create the required response in a timely, accurate manner. Work closely with marketing team on all investor communications to ensure consistency and professionalism across all activities. Work closely with reporting team to prepare/review ad-hoc reporting requests from investors and prospects. Work closely with legal and compliance teams to ensure investor/prospect communications are in line with the appropriate laws and regulations. Liaise with investment professionals, risk, accounting, tax and other key constituents regarding the business and investor/prospect requests. What We're Looking For: Bachelor's degree in finance, accounting, communications or a related field 2-4 years of investor relations, marketing, finance, accounting or communications Demonstrated exceptional written and verbal communication skills Strong interpersonal skills, including the ability to work in a team environment as well as work with individuals across all levels of the organization Demonstrated strong analytical skills Demonstrated confidence and professionalism in dealing with senior investment professionals and leaders both internally and externally Demonstrated ability to understand complex fund and investment structures, including the ability to communicate them verbally and in writing Natural curiosity and strong initiative to learn - continuously evolving business environment, individual must be flexible in solutions and related approach Requires strong attention to detail as well as the equal ability to understand broad perspectives Demonstrated strong sense of urgency and ability to meet deadlines Preferred Experience and/or working knowledge of the alternative investment industry or financial services strongly preferred Investor relations experience with knowledge of institutional investors needs/preferences Advanced Excel and Power Point knowledge as well as general systems capabilities About AB: We are a leading global investment management firm offering high-quality research and diversified investment services to institutional clients, retail investors, and private-wealth clients in major markets around the globe. With over 4,000 employees across 57 locations operating in 26 countries and jurisdictions, our ambition is simple: to be the most trusted investment firm in the world. We realize that it's our people who give us a competitive advantage and drive success in the market, and our goal is to create an inclusive culture that rewards hard work. Our culture of intellectual curiosity and collaboration creates an environment where you can thrive and do your best work. Whether you're producing thought-provoking research, identifying compelling investment opportunities, infusing new technologies into our business or providing thoughtful advice to our clients, we are fully invested in you. If you're ready to challenge your limits and empower your career, join us! Minneapolis, Minnesota

Posted 3 weeks ago

Snapchat logo
SnapchatNew York, NY
Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles. The People Team drives our values of being kind, smart and creative across Snap's global workforce. We work together to empower our teams to hire thoughtful and passionate innovators, help people do their best work, grow their careers and build healthy and productive workspaces in a safe, and cohesive community. Together, we are Talent, Total Rewards, IDEA (Inclusion, Diversity, Equity, and Awareness), HR Tech, People Analytics, People Services, Council, Learning & Development, and Employee Relations. We're looking for an Employee Relations Business Partner to join the People Team at Snap Inc! This role can be based in our Santa Monica, San Francisco, Bellevue or New York office. What you'll do: Conduct thorough investigations of complaints of discrimination, harassment, and retaliation and other complex employee relations matters including preparing investigative reports Manage reasonable accommodation requests from intake through resolution including leading interactive process discussions and making determinations Assist with employee handbook updates and rollouts and contribute to policy development Partner with ER Manager for anti-harassment training and other regulatory training including completion of audits Prepare, track and maintain ER metrics for accommodations and investigations and assist with reports for senior management Analyze investigation and accommodation case activity to determine trends/recommendations Proactively and strategically support ER programs at Snap Other duties as assigned Knowledge, skills & abilities: Excellent written and communication skills as well as interpersonal skills Detail-oriented with strong analytical and problem solving skills Well-developed critical thinking and decision making skills Ability to work independently and collaboratively within a team environment Possess empathy and understanding of need to maintain confidential and sensitive information Basic knowledge of employment laws and applicable policies Minimum Qualifications: Bachelor's degree 5+ years of Employee Relations, Human Resources, or related work experience Preferred Qualications: Master's in Human Resources or J.D. If you have a disability or special need that requires accommodation, please don't be shy and provide us some information. "Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week. At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable). Our Benefits: Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success! Compensation In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future. Zone A (CA, WA, NYC): The base salary range for this position is $130,000-$196,000 annually. Zone B: The base salary range for this position is $124,000-$186,000 annually. Zone C: The base salary range for this position is $111,000-$167,000 annually. This position is eligible for equity in the form of RSUs.

Posted 30+ days ago

CareBridge logo
CareBridgeHouston, TX
HR Employee Relations Consultant, Sr. Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The HR Employee Relations Consultant, Sr. will be responsible for serving as the primary point of contact for associates and management for associate relations issues including but not limited to: investigations, agency charges (EEO, DOL), employment litigation, associate complaints, performance management, coaching, development, attendance, and other issues. How you will make an impact: Provides advice, guidance, coaching, and training to associates and managers based on policies and legal consultation, and in accordance with employment laws and regulations. Conducts investigations including managing the witness lists, determining line of questioning, analyzing credibility, researching related records as needed and maintaining written record of the investigation. Debriefs leaders at all levels and HRBPs on findings. Provides oversight of the company's internal investigations of associate complaints and serves as a liaison to Legal on associate relations matters. Regularly partners with Ethics and Compliance on crossover investigations. Partners with AR leadership and HRBP for requests for transition agreements related to the separation/termination process, and will regularly use persuasive and advanced communication skills to communicate will all levels of associates throughout the organization. Develops and provides periodic associate relations-related analytical data and analyzes trends to determine appropriate action plans. Minimum Requirements: Requires a BA/BS degree and minimum of 5 years of human resources experience; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: HR designation strongly preferred (SHRM-CP or SHRM-SCP ). Prior experience with Associate Relations and investigations strongly preferred. Workday or similar HCM experience preferred. ServiceNow experience preferred. Fortune/large company experience preferred. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Posted 4 days ago

Pathways Home Health & Hospice logo
Pathways Home Health & HospiceSunnyvale, CA
For over 45 years Pathways has been a Bay Area pioneer, leader, and innovator in Hospice, Home Health and Palliative Care. We provide care at home or in settings such as assisted living, a nursing home, or the hospital. We have offices in Sunnyvale, South San Francisco, and Oakland. Patients and their families know us for our personalized, high-quality care, delivered with empathy, kindness, and respect. TITLE: Client Relations Executive- Hospice (Sales) OFFICE LOCATION: Sunnyvale TERRITORY: Menlo Park- Mountain View SCHEDULE: Full Time SHIFT: Days and some weekends The posted compensation range of $114,000 - $134,700 (annual salary) is a reasonable estimate that extends from the lowest to the highest pay Pathways Home Health & Hospice in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. Pathways Home Health & Hospice may ultimately pay more or less than the posted range as permitted by law. POSITION SUMMARY: The Hospice Client Relations Executive (CRE) makes essential contributions to the achievement of the organization's objectives as a field-based business development representative, consistently meeting the volume expectations for referrals and admissions. The CRE is expected to travel to various referral sources and potential patients and communicate Pathways Hospice services, patient criteria and agency policies to secure appropriate contracts for patient care. The position maintains and grows current market share and grows new sources of business sufficient to support the branch's business plan. This position will work with the Director, Business Development; Regional Vice President, Market Development; or Vice President, Sales and branch Director, Operations to develop and execute specific strategies and tactics to achieve revenue targets, patient experience and profitability goals. AREAS OF RESPONSIBILITY: Supports Pathways' mission to exceed the expectations of our customers, associates, and shareholders in the delivery of health care and support services in a way that a caring family provides. Supports Pathways' values, strategic goals and high standards of customer service. Consistently lives People First Behaviors. Follows the policies and procedures of the organization. Adheres to the Corporate Compliance Program, including confidentiality of HIPAA health protected health information. Must meet or exceed established monthly admission target(s) as provided by their supervisor and determined by the branch monthly budget. Identifies and qualifies health care relationships within regional territory with a focus on skilled nursing facilities, assisted living communities, Community Based Residential Facilities, physicians and other health care providers and hospital systems as a source of referrals and admissions. The CRE is expected to make at least (tbd) site visits each month to various health care providers and (tbd) telephone calls each month to health care providers to expand the group of referral sources and sources for admissions. Develops and maintains relationships with key customer sources through regular contact and follow-up procedures. Acts as the key contact for client troubleshooting and conflict resolution. Responsible for developing and working a yearly business plan for the region that includes strategies for exceeding established budgets and goals. Develops and maintains accurate data on customer relationships within RSL on each key referral source to provide client information needed to build strong ties and deliver customer satisfaction. Communicates to branch(es) on a daily basis to give and receive vital client information. Completes reports detailing field activity and results on a weekly basis. Represents Pathways in relevant professional organizations and in the community. Assists in proposal preparation and presentation. Analyzes and makes recommendations for contracts. Assists with educating the community about services. All other duties as assigned. Hospice CRE(s) Follows referral of a patient to Pathways, assists facility discharge coordinators in coordinating quality home care services for clients in the following manner: A. Effectively communicates with appropriate disciplines involved in the care of potential home care clients, and provides information and recommendations to Pathways staff. B. Develops professional working relationships with health care providers and facilities, generating an open flow of information and support of home care goals; provides value added counsel, teaching and resourceful problem solving. C. Available to all discharge planners, physicians, other personnel and clients to 1) analyze eligibility for hospice and provide general guidance in determining if a patient would benefit from hospice services. D. To ensure that patients receive the right care that addresses their needs, only a registered nurse, licensed vocational nurse, medical social worker, chaplain, or counselor can complete a patient's "election of hospice, informed consent, completed signatures, and counsel on the election of hospice to a patient, patient's family, or patient's representative." QUALIFICATIONS: Health care professional credential, Bachelor's degree or comparable business experience required Minimum of one year of related sales experience, preferably in a health care/medical field or patient transportation Excellent sales, customer service and persuasive abilities; ability to build trusting relationships and gain commitment for referrals. Excellent communication skills, both verbal and written. Strong knowledge of computer-based applications, including Microsoft Office applications (Excel, Word & PowerPoint) and territory management systems. Excellent time management, organizational, administrative and presentation skills, as well as the ability to work independently and interdependently, to interact with all levels of staff and management, set priorities, manage multiple demands effectively and use good judgment Excellent interpersonal skills with diverse customers and staff. Must be highly articulate and capable of communicating effectively with groups and individuals verbally and in writing, with strong presentation skills and ability to interact with all levels of staff and management using superior interpersonal and influencing skills. Communicates with optimism about the future. Ability to travel, valid driver's license, auto liability insurance coverage according to company policy.

Posted 3 days ago

E logo
Everest Group Ltd.New York, NY
Title: Investor Relations Associate Company: Mt. Logan Capital Management, Ltd. (Us) Job Category: Finance Job Description: About Everest: Everest is a global leader in risk management, rooted in a rich, 50+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish. We are underwriters of risk, growth, progress and opportunity. We are a global team focused on disciplined capital allocation and long-term value creation for all stakeholders, who care deeply about our impact on communities and the wider world. Mt. Logan Capital Management Overview: For over a decade, third-party capital partnerships have formed a key component of the capital management toolbox Everest has access to. Mt. Logan Capital Management, Ltd. ('MLCM' or 'the Company') is the Group's third-party capital management company. MLCM is licensed and regulated as an Insurance Manager by the Bermuda Monetary Authority. MLCM facilitates access for Everest to US$ 1.9 billion of third-party capital across a variety of vehicles backed by institutional investors. Investors gain access to a diversifying asset class in an aligned and capital efficient manner while leveraging the expertise and franchise of a world class (re)insurance group. Position Overview: MLCM has built a high performing Investor Relations team, focused on promoting its value proposition and addressing the needs of investors while leveraging the capabilities of other MLCM teams and those of Everest colleagues. Reporting to the President & COO, the Investor Relations Associate will work across both business development and investor servicing, contributing to the acquisition of new mandates and retention of existing ones. This role can be based in Bermuda, Warren, NJ or New York City. This is a hybrid position working 3 days onsite, 2 remote. Responsibilities: Develop, improve, and maintain marketing presentations and investor newsletters Participate in investor outreach campaigns, with a specific focus on CRM enabled ones Contribute to the maintenance of the capital planning tool Participate in investor calls and investor due diligences with an emphasis on providing summary notes, data rooms Contribute to existing investors reporting ensuring high quality output while meeting tight deadlines Contribute to responses in relation to ad hoc investor requests Skills/Experience: At least 2 years of financial services experience, whether in asset management, banking, consulting, or audit At least a bachelor's degree in either a business or quantitative field Strong attention to detail along with a strong analytical mindset Good discipline in regard to time management Ability to create impactful PowerPoint presentations, more than graphs and tables, which ones visually tell the story best Strong presentation and communication skills are a prerequisite Proficiency in Excel, including formulas, pivot tables, and data visualization Strong numerical skills, with the ability to interpret financial data and perform quantitative analysis Willingness to learn about reinsurance and insurance linked securities For NY/NJ: The base salary range for this position is $75,000 - $95,000 annually. The offered rate of compensation will be based on individual education, experience, qualifications and work location. All offers include access to a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, 401k match, retirement savings plan, paid holidays and paid time off (PTO). #LI-KG1 #LI-Hybrid What if I don't meet every requirement? At Everest we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this role but your past experience doesn't align perfectly with every element in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process. Our Culture At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture. Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging. Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together. All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve. Type: Regular Time Type: Full time Primary Location: Warren, NJ Additional Locations: Bermuda, New York, NY Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law. As part of this commitment, Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Everest Benefits at everestbenefits@everestglobal.com. Everest U.S. Privacy Notice | Everest (everestglobal.com)

Posted 30+ days ago

CareBridge logo
CareBridgeHanover, MD
Network Relations Specialist MD Market Location Hybrid 1: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Network Relations Specialist MD Market is responsible for developing and maintaining positive relations with physicians, providers and practice managers within Maryland's local health plan's provider delivery system. Researches and resolves operational issues. How you will make an impact: Works with MBUs operational departments to address provider grievances and service issues. Provides explanations to providers regarding contract compliance, company procedures and policies, etc. Recruits, orients and provides high quality service to providers. Participates in the identification of sufficient number and location of providers to meet area needs. Assists Contract Management group during contract negotiation by conducting some analysis and obtaining information. Develops and enhances training programs for providers. Conducts provider seminars and presentations on company networks, business operations, procedures and protocols. Functions as a high level technical resource to resolve or facilitate complex provider issues. Develops new provider programs and addresses major issues related to systems, customer service issues, new network implementation, etc. Instructs, trains, directs and checks the work of others. Minimum Requirements: Requires a BA/BS degree and a minimum of 3 years' experience as Network Services Specialist or as a Trainer; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: Experience with the State of Maryland provider relations preferred. Training development and presentation experience strongly preferred. Provider relations, and network contracting experience strongly preferred. Medical billing and coding experience preferred. For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $55,760 to $92,004. Locations: Maryland In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Posted 4 days ago

Fox Rothschild logo
Fox RothschildBlue Bell, PA
The Collections/Client Relations Coordinator is responsible for managing and executing the collection of outstanding accounts receivable. This role ensures timely payments from clients, maintains accurate records, and works closely with internal departments to resolve billing issues. The ideal candidate is detail-oriented, persistent, and possesses excellent communication and negotiation skills. ESSENTIAL FUNCTIONS: Monitor and manage the accounts receivable portfolio to ensure timely collection of payments. Contact customers via phone, email, and written correspondence regarding overdue accounts. Investigate and resolve discrepancies related to billing and payments. Maintain accurate and up-to-date customer records and collection notes. Collaborate with the billing team to ensure invoices are issued correctly and on time. Partner closely with the Cash Application team to ensure accurate posting of payments and resolution of unapplied or misapplied funds. Prepare and distribute aging reports and collection status updates to management. Escalate unresolved or high-risk accounts to Finance leadership with clear documentation and recommendations. Respond to customer inquiries and provide excellent service while maintaining firm collection practices. Engage with internal and external stakeholders, including Partners and client teams, to ensure adherence to payment terms and company policies, and address any requests for exceptions with appropriate scrutiny and escalation when necessary. ADDITIONAL FUNCTIONS: Perform other collections responsibilities and special projects, as required. QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES): Education: Associate's Degree or equivalent work experience required. Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred. Experience: 5+ years of collections experience in a law firm (preferred) or other professional services organization. Knowledge, Skills, & Abilities: 3E and ARCS 3G experience a plus. Strong mathematical skills, attention to detail; high level of accuracy a must. Strong organizational skills and ability to prioritize and multi-task with a high volume of work in a fast-paced environment. Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and data analysis tools. Professional communication skills, ability to speak clearly, confidently, and respectfully with clients, attorneys, and business professionals. Exceptional communications/customer service skills. Professional and courteous communication with clients, attorneys, paralegals and staff are a must. Ability to work well independently as well as in a team environment. Strong customer services skills. Maintain professionalism and responsiveness in all interactions. Integrity & Confidentiality to handle sensitive financial information with confidentiality and professionalism. WORK ENVIRONMENT & PHYSICAL DEMANDS: This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL REQUIREMENTS Sedentary work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Work involves sitting most of the time. Walking and standing is often necessary in carrying out job duties. VISUAL ACUITY Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. DISCLAIMER Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.

Posted 1 week ago

Children's Hospital of Philadelphia logo

Payor Relations Specialist

Children's Hospital of PhiladelphiaPhiladelphia, PA

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Job Description

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

At the Children's Hospital of Philadelphia Practice Association (CHOPPA), we believe in making a meaningful impact-together. We're looking for a collaborative and detail-oriented Payor Relations Specialist to join our dedicated Reimbursement Strategy and Contracting team.

In this role, you'll help ensure that our health system's payor contracts are fully understood and followed, working to strengthen revenue streams and reduce administrative roadblocks. Your efforts will directly support CHOP's goal of helping our teams focus on what matters most: delivering exceptional care to children and families.

You'll work closely with leaders across departments and divisions to identify and address managed care challenges, stepping in when issues need to be escalated with payors. If you're passionate about problem-solving, relationship-building, and contributing to a purpose-driven team, we'd love to meet you.

This hybrid role requires on-site attendance one day a week (Tuesday or Thursday) during regular Monday-Friday day shift hours, with additional in-office presence for special meetings as needed.

What you will do

  • The Payor Relations Specialist supports the enterprise by being the source of information related to payor contracts, payor policies and guidelines, new plan information (market intel) and other relevant information related to the payor market.

  • Serves as the primary point of contact with payors for contractual rate changes for the PFS-P to the Manager of Revenue Analytics.

  • Provides contract interpretation support and education for the health system.

  • Prospectively identifies operational and financial opportunities for the health system specific to a new payor agreement.

  • Organizes and leads contract implementation process with completion of new agreements and contract terminations.

  • In partnership with the Reimbursement Strategy and Contracting leaders, is an active participant in analyzing new and renewal contracts with the payor

  • Works closely with Access and Revenue Cycle teams to identify and remove or reduce access and revenue cycle barriers.

  • Tracks and prepares business perspectives of contracts for Legal review. Supports other contract negotiations as required.

  • Provides monthly updates of payor policies and procedures within the health system.

  • Interacts with all individuals in the organization in a professional and customer-focused manner.

Required Education Qualifications

  • Bachelor's Degree

Required Experience Qualifications

  • At least seven (7) years industry and topical related experience

Skills and Abilities

  • Must possess strong understanding of the local managed care environment, including, but not limited to, managed care policies and procedures, payment models and managed care models.
  • Ability to interpret complex and comprehensive managed care information.
  • Excellent communication skills (including oral and written presentation), demonstrated organizational skills, ability to multi-task.
  • Strong interpersonal skills.
  • Ability to work independently, achieves specific goals and objectives, and provides recommendations for improvement.
  • Ability to work collaboratively with a strong orientation for bottom line results.
  • Strong working knowledge of key computer applications such as EPIC and Microsoft Office suite of products.
  • Ability to work with large set of diverse data with the ability to summarize in to meaningful presentable and actionable information

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

EEO / VEVRAA Federal Contractor | Tobacco Statement

SALARY RANGE:

$74,250.00 - $94,660.00 Annually

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.

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