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Vice President, Investor Relations
HarbourVest Partners LLC.Boston, MA
Job Description Summary For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking. In our collegial environment that's marked by low turnover and high energy, you'll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences. We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences optimizes the potential of both the individual and the firm. HarbourVest is an equal opportunity employer. This position will be a hybrid work arrangement, which translates to 2-3 days minimum per week in the office. The Vice President, Investor Relations will be responsible for expanding our North American institutional client base by deepening relationships with existing investors and securing commitments from new clients. This individual will play a key role in capital raising efforts across our global investment platform, with a particular focus on customized investment solutions. The Vice President will collaborate closely with internal teams-including investor relations associates, product specialists, investment professionals, marketing, and product management-as well as with the Global Consultant Relations team to strengthen relationships with key U.S.-based field consultants. This position reports to the Head of Institutional Investor Relations for the Americas. The ideal candidate is someone who is: Collaborative: Actively listens and engages with others to enhance client outcomes, fostering a team-oriented environment. Proactive: Drives capital raising efforts by identifying and engaging prospective investors. Pragmatic: Quickly assesses situations, both internal and external, and makes informed decisions based on gathered and analyzed information. Metrics-oriented - Results-driven with a strong focus on transparent reporting of their own activities, ensuring accountability and continuous improvement. Innovative: Actively listens to client needs and crafts tailored processes to align HarbourVest's resources with those needs. Provides valuable feedback and insights to enhance or create strategies and solutions that meet evolving client requirements. What you will do: Investor Relations & Capital Raising Develop a strong understanding of the assigned territory and institutional client base within the first 6-9 months Raise capital from North American institutional investors across commingled funds and customized accounts Identify and pursue new business opportunities with sophisticated investors across client segments, including pensions, endowments, foundations, healthcare systems, insurers, single-family offices. Expand and manage client relationships, including ongoing communication, relationship mapping, and strategic engagement Partner with the Global Consultant Relations team to build and maintain productive relationships with field consultants Client Engagement & Outreach Schedule and attend investor meetings, conference calls, roadshows, and industry events Maintain accurate and timely CRM (Salesforce) records of investor interactions Collaborate with the marketing team to design and execute targeted outreach campaigns Operational & Marketing Support Oversee the coordination and completion of Requests for Proposals (RFPs) and Due Diligence Questionnaires (DDQs) Partner with internal stakeholders to ensure timely delivery of customized client materials and responses Provide feedback to marketing and product teams to enhance messaging and collateral What you bring: Ability to prioritize prospects and cross-sell opportunities for targeted outreach. Ability to discern publicly available data on investor portfolios and key contacts to craft targeted outreach Proven business development process across client segments and regions, with relationships with mid-sized institutions ( Demonstrated success in developing new relationships with institutional investors and single-family offices across multiple private markets. Proven track record of cross-selling and expanding existing relationships. Experience in organizing and leading strategy or topical roadshows and small group events, including content creation, speaker preparation, and post-event follow-ups. Deep understanding of the private markets landscape, including private equity, private credit, and real assets/infrastructure. Strong knowledge of competitor offerings and evolving market trends. Ability to work independently to source, diligence, and follow-up with potential investors while also being collaborative and transparent with key stakeholders at the Firm Problem-solving attitude and willingness to roll up sleeves to assist colleagues and clients Exceptional written and presentation skills. Education Preferred Bachelor of Arts (B.A) or equivalent experience Bachelor of Science (B.S) or equivalent experience Experience 7-10 years of institutional sales experience within the asset management industry with a preference for private markets #LI-Hybrid

Posted 30+ days ago

Payor Relations Coordinator-logo
Payor Relations Coordinator
Hospital for Special SurgeryNew York, NY
How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Full time Work Shift Compensation Range The base pay scale for this position is $58,000.00 - $88,000.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future. What you will be doing Reporting to the AVP Physician Contracting, Contract Operations and Enrollment, alongside the Senior Director of Contract Operations, the Payor Relations Coordinator plays a crucial role that demands a unique set of skills to ensure seamless interactions with Insurance Payors, PHO physician members, facility billing departments, and other HSS stakeholders (including Patient Financial Services, Central Billing Office, Medical Staff, external billing companies, etc.). RESPONSIBILITIES: Ensures compliance of managed care companies and payment rules within negotiated contracts. Collaborates closely within the Contract Operations team, external billers, Central Billing Office (PCBO), Patient Financial Services, to identify trends and opportunities in outstanding Accounts Receivables. Acts as the liaison for Contracting and Contract Operations issues between physician offices, business offices, and Insurance Payors. Manages trackers, agendas/meeting minutes, and follows up on open issues from identification to resolution. Coordinates the education of physician offices through updates from insurance carriers. Assists in the negotiation and maintenance of physician managed care contracts by capturing and managing pain points as identified through relationship management. Responsible for the assignment, dissemination, and administrative management of inquiries received through the PHO inbox. Assists with the implementation of departmental policies, protocols, and systems (i.e., Salesforce) to enhance workflow efficiency and effectiveness. Undertakes additional responsibilities as required to accomplish departmental goals. EXPERIENCE, COMPETENCIES, AND PERSONAL CHARACTERISTICS: Minimum 2 years of experience in any combination of managed care contract negotiations, resolving payment (claims) issues, or provider enrollment for/in a hospital or health insurance company. Major teaching/surgical hospital experience or health plan experience is highly desirable. Highly desirable experience in Revenue Cycle Management/Analysis. Strong project management skills with a preference for analytical experience. Technologically savvy, with an excellent understanding of processes and databases; proficient with Excel, Word, and PowerPoint. Epic Hospital Billing experience is required. Ability to influence and motivate others, coupled with the capacity to work collaboratively within a multi-stakeholder environment. Excellent oral and written communication skills. Demonstrates a high degree of decorum and professionalism when dealing with stakeholders. Proven ability to take initiative, problem-solve, and prioritize issues. Approaches issue resolution thoughtfully. EDUCATION: Bachelor's degree required. Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

Posted 30+ days ago

Client Relations Manager-logo
Client Relations Manager
Aristotle International, Inc.Washington, MA
The Client Relations Manager will serve as the primary point of contact and the overall relationship manager for a number of PAC and advocacy technology and website services clients. The Client Relations Manager will oversee all post-sale activities associated with the client and will be responsible for ensuring that client projects are delivered on time and within budget. The Account Manager will also be responsible for managing client expectations, communicating project status information, increasing customer satisfaction, ensuring customer retention, engaging in proactive communication, identifying and pursuing up sell opportunities, and resolving product/business issues experienced by the clients. Responsibilities Serve as the primary point of contact and overall relationship manager for assigned customers. Measure and monitor ongoing customer satisfaction and identify and deliver programs to increase satisfaction when necessary. Provide strategic guidance to customers on the implementation of their PAC and/or advocacy programs. Counsel clients on PAC and/or advocacy best practices for achieving legislative, membership and/or communications goals. Write newsletters, calls to action, or web content for clients as needed. Serve as the project manager for the setup and launch of the client's PAC and/or advocacy software suite. Train clients on the proper use of the PAC and/or advocacy software to meet their program goals and objectives. Serve as the liaison between the customer and the internal technical teams and translate general business requirements into high level technical specifications. Document custom technical product requirements originating from clients and test those custom features once deployed by the development team. Identify and pursue upsell opportunities. Attend events and conferences as a representative of the company and the department. Salary Range: $60k-$72k per year

Posted 30+ days ago

Community Relations Representative II-logo
Community Relations Representative II
CareBridgeWaynesville, NC
Community Relations Representative II Location: Western region of North Carolina. This position will work in the field in this area, covering Buncombe, Burke, Haywood, and Rutherford counties. Some Saturdays required. Field: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Community Relations Representative II is responsible for developing and maintaining new contacts and/or partnerships in the community. How you will make an impact: Leads and manages strategies within a specific territory or business initiative. Acts as liaison with community advocacy groups that impacts target population. Identifies, develops and builds relationships with community organizations, provider offices, and faith based organizations; performs activities to enhance presence in the community. Assists members and potential members with benefit and/or enrollments inquiries. Identifies cultural issues regarding current and potential members and communicate issues to management. Tracks all marketing and sales activities and maintains sales database. Conducts marketing presentations to increase effectiveness in establishing rapport, assessing individual needs, and communicating product/benefit features and differences. Minimum Requirements: Requires a HS diploma or equivalent and a minimum of 2 years of experience in healthcare or sales/marketing environment; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: AD or BA/BS preferred. Experience/familiarity with community and faith based organizations that supports the delivery area, knowledge of plan and/or competitors value added benefits preferred. Experience with PowerPoint, Excel, and Word strongly preferred. Valid driver's license and access to a motor vehicle with valid motor vehicle insurance required. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Posted 1 week ago

Patient Family Relations Specialist-logo
Patient Family Relations Specialist
Brigham and Women's HospitalBoston, MA
Site: Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Job Summary: The Patient Family Relations Specialist is responsible for all incoming calls, emails, visits and correspondence to serve as a liaison between patients, loved ones, and staff in acknowledging and responding to feedback (complaints, grievances, compliments) and other requests in a compassionate and supportive manner. The focus of this position is to support patient's rights, patient/family needs, and assisting in resolving feedback concerns and in highlighting feedback compliments. This role embodies the institution's commitment to a strong patient and family centered culture and service excellence. This role will report to the MGH/MEE Sr. Manager, Patient and Family Relations. Primary Responsibilities: Provides telephone coverage and in person support of Patient and Family Relations for the needs of patients and loved ones, concerns, or complaints at Mass Eye and Ear, and at Mass General, as required. With guidance from the MGH/MEE Sr. Manager, Patient and Family Relations, conducts a timely investigation and response to patient concerns, complaints, grievances, including interviewing staff and reviewing medical records. Facilitates effective communication between patients, families, and staff to enhance patient/family-centered care and ensure common goals. Mediates and mitigates expectations to promote satisfaction, ensure quality and safety, and minimize the risk of adversarial outcomes. Provides assistance to patients and families regarding patient rights and responsibilities, responds to patient complaints or concerns in accordance with DPH, CMS and The Joint Commission regulatory standards for patient complaints and grievances. Documents information regarding patient and/or staff concerns and requests in confidential department database and disseminates data to appropriate leadership staff for quality assurance purposes. Utilizes data management system to meet regulatory requirements for CMS, DPH and The Joint Commission for grievance/complaint management and resolution process. Conducts rounds with patients and loved ones to obtain preemptive feedback regarding the inpatient hospital experience (when appropriate and aligned with hospital safety policies). Prepares formal correspondence and documentation (both patient facing and internally) such as letters, messages, and reports, with efficiency and accuracy. Diversity, Equity, and Inclusion (DEI) - Demonstrate a commitment to supporting MGB DEI initiatives, using the organizational tools and training provided to help identify and dismantle systemic racism within departmental processes, and all other forms of possible discrimination. Performs these activities primarily for Mass Eye and Ear, with additional support to the Mass General Patient and Family Relations team, as required. Other duties as assigned. Qualifications Education: Bachelors degree required. Experience: 3-5 years of experience in a healthcare setting, or other industry with relevant skills and competencies. A combination of education and experience may be substituted for requirements. Skills/Abilities: Ability to communicate (both verbally and in writing) clearly, compassionately, sensitively and in a health literate way, with colleagues, patients and their loved ones, in a complex clinical environment. Flexible thinker, with ability to advocate for patients and families in a complex clinical environment, balancing the needs of the care team. Excellent interpersonal service skills with demonstrated qualities of compassion, respect, calm demeanor, and strong emotional self-regulation via phone and in person, while providing assistance to a wide range of customers with varying needs and concerns. Ability to continuously respect and value diversity. Excellent mediation skills in a diverse and multicultural environment. Experience in managing multiple tasks and functions, prioritizing and meeting deadlines. High level of sensitivity to confidential information. Exhibits excellent organizational skills. Excellent teamwork and collaboration skills. Experience working with data and data tracking. Computer Skills: Proficient in Microsoft Word, Excel, and PowerPoint. Supervisory Responsibilities: No direct reports; may indirectly provide leadership and guidance to less seasoned and new staff. Fiscal Responsibility: No direct budgetary responsibility. Demonstrates fiscal responsibility by effectively using Mass General Brigham resources. Working Conditions: The duties require daily use of computer, telephone, printer and fax machine. The employee is frequently required to sit; talk, hear, use hands to finger; handle; or feel; reach with hands and arms, and is occasionally required to stand and walk. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close and distance vision, and depth perception. Possible local travel to Mass General Brigham sites. Additional Job Details (if applicable) Remote Type Onsite Work Location 15 Parkman Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $56,992.00 - $82,992.00/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Posted 5 days ago

HR Employee Relations Consultant Sr. (Bilingual English/Spanish)-logo
HR Employee Relations Consultant Sr. (Bilingual English/Spanish)
CareBridgeWest Des Moines, IA
HR Employee Relations Consultant Sr. (Bilingual English/Spanish) Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The HR Employee Relations Consultant Sr. will be responsible for serving as the primary point of contact for associates and management for associate relations issues including but not limited to: investigations, agency charges (EEO, DOL), employment litigation, associate complaints, performance management, coaching, development, attendance, and other issues. How you will make an impact: Provides advice, guidance, coaching, and training to associates and managers based on policies and legal consultation, and in accordance with employment laws and regulations. Conducts investigations including managing the witness lists, determining line of questioning, analyzing credibility, researching related records as needed and maintaining written record of the investigation. Debriefs leaders at all levels and HRBPs on findings. Provides oversight of the company's internal investigations of associate complaints and serves as a liaison to Legal on associate relations matters. Regularly partners with Ethics and Compliance on crossover investigations. Partners with AR leadership and HRBP for requests for transition agreements related to the separation/termination process, and will regularly use persuasive and advanced communication skills to communicate will all levels of associates throughout the organization. Develops and provides periodic associate relations-related analytical data and analyzes trends to determine appropriate action plans. Minimum Requirements: Requires a BA/BS degree and minimum of 5 years of human resources experience; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: Bilingual English/Spanish strongly preferred. HR designation strongly preferred (SHRM-CP or SHRM-SCP ). Prior experience with Associate Relations and investigations strongly preferred. Workday or similar HCM experience preferred. ServiceNow experience preferred. Fortune/large company experience preferred. For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $69,616 to $120,912. Locations: Colorado, Illinois, Maryland, Minnesota, New York In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Posted 2 weeks ago

N
Intern, Membership & Industry Relations (Nashville Chapter)
National Academy of Recording Arts & SciencesNashville, Tennessee
INTERNSHIP DETAILS FALL INTERNSHIP APPLICATION DEADLINE FOR STUDENTS: 8 /8 /2025 FALL INTERNSHIP PROGRAM DATES: 9 / 2 /2025 - 12 / 12 /2025 *The Nashville Chapter Intern position pays county/state minimum wage rates, based on work location. WHO WE'RE LOOKING FOR The Recording Academy Nashville Chapter is seeking a “rock star” student for a fall 2025 Internship with our team. Celebrating music through the GRAMMY® Awards, The Recording Academy continues its legacy as the premier national organization for honoring achievements in the recording arts and supporting the music community. As a membership organization, we represent the most talented music professionals in the world. Our members include recording artists, producers, engineers, attorneys, music supervisors, composers/arrangers, managers, agents, social media and record label executives and many others. Our paid Internship Program offers a unique opportunity for full-time college students (juniors or seniors) to gain on-site training in office administration, events management and artist relations, in exchange for college credit. Candidates should be energetic, hard- working and have aspirations of a career in the music industry. WHAT YOU'LL DO Internship duration is for a semester ( 12 weeks or equivalent). Hours are part-time (20-24 hours a week). Intern will work with the chapter office on local events during regular business hours as well as some evenings and weekends. Internship will provide in-depth exposure to professional recording industry techniques and practices. Projects may include assistance with event management, educational programs, newsletters, membership recruitment, database management, demographics analysis, and administrative office support. SKILLS & EXPERIENCE Currently enrolled in a college/university. One year of course work towards degree in related field is preferred. Letter from school stating that intern will receive college credit for the Recording Academy internship. Display an interest in music and commitment to a career in the recording industry. Possess strong verbal, written and analytical skills. Exhibit proficient computer skills. Be a junior, senior or graduate student. PHYSICAL DEMANDS FOR CERTAIN ROLES: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for long periods of time, and work at a computer for long periods of time. The employee will be required to lift and/or move up to 60 pounds. ABOUT THE RECORDING ACADEMY AND ITS AFFILIATES RECORDING ACADEMY The Recording Academy represents the voices of performers, songwriters, producers, engineers, and all music professionals. Dedicated to ensuring the recording arts remain a thriving part of our shared cultural heritage, the Academy honors music's history while investing in its future through the GRAMMY Museum, advocates on behalf of music creators, supports music people in times of need through MusiCares, and celebrates artistic excellence through the GRAMMY Awards—music's only peer-recognized accolade and highest achievement. As the world's leading society of music professionals, we work year-round to foster a more inspiring world for creators. GRAMMY MUSEUM Established in 2008 as a partnership between the Recording Academy and AEG, the GRAMMY Museum is a non-profit organization dedicated to cultivating a greater understanding of the history and significance of music. Paying tribute to our collective musical heritage, the Museum explores and celebrates all aspects of the art form—from the technology of the recording process to the legends who've made lasting marks on our cultural identity. In 2017, the Museum integrated with its sister organization, the GRAMMY Foundation, to broaden the reach of its music education and preservation initiatives. As a unified organization, today, the GRAMMY Museum fulfills its mission of making music a valued and indelible part of our society through exhibits, education, grants, and public programming. MUSICARES A friend and ally of the music community, MusiCares was established by the Recording Academy to safeguard the health and well-being of all music people. A four-star charity and safety net in times of need, MusiCares offers confidential preventative, recovery, and emergency programs to address financial, medical, and personal health issues. Through the generosity of our donors and volunteer professionals, our dedicated team works across the country to ensure the music community has the resources and support it needs. LATIN RECORDING ACADEMY The Latin Recording Academy is an international, membership-based organization comprised of Spanish- and Portuguese-speaking recording artists, musicians, songwriters, producers and other creative and technical recording professionals. The organization is dedicated to improving the quality of life and cultural condition for Latin music and its makers. In addition to producing the Latin GRAMMY Awards to honor excellence in the recorded arts and sciences, The Latin Recording Academy provides educational and outreach programs for the Latin music community either directly or through its Latin GRAMMY Cultural Foundation ® . EQUAL OPPORTUNITY: The Recording Academy, its affiliates and the music industry have a strong culture of inclusion and respect for everyone. The Recording Academy makes intentional, courageous and principled decisions for stronger business outcomes and ensures that all creators and professionals live and work in a fair and safe environment. It is the Recording Academy’s policy to provide equal employment opportunity for all applicants and employees. The Recording Academy does not discriminate on the basis of race (nor traits historically associated with race, including, but not limited to hair texture and protective hairstyles), color, religion (including religious dress and grooming), creed, sex (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, military or veteran status, marital status, sexual orientation, gender, gender identity, gender expression, genetic information or any other characteristic protected by law. The Recording Academy will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship to the Recording Academy . This policy governs all aspects of employment, including selection , job assignment, compensation, promotion, discipline, termination, access to benefits and training, recruitment, hiring, transfer, and social and recreational programs.

Posted 2 weeks ago

T
Comm Relations Director
Thrive CareerFort Myers, Florida
The right person for our Community Relations Director role (aka full-time community sales lead) is a “hunter with a heart." The Community Relations Director is responsible for the overall sales strategy and is an individual who creates and drives business for the community by exceeding community occupancy projections. The goals and responsibility for this position are in the areas of networking, building partnerships, and targeting high growth opportunities. In addition, this position will provide oversight to event marketing both internally and externally. This position is “home-based” at the specific Thrive community and will require some travel by car in order to build a referral base/sourcing partners with the local community health care providers and the professional business community at large. A reliable mode of transportation and a safe driving record is mandatory. Hunter with a heart. Say it out loud. What visual does it stir within you? What should it stir you might ask? Think less angry, irreverent cannibal and more warrior, poet William Wallace (FYI - if you don’t know the movie Braveheart then please gently set down this paper and run to the nearest Netflix viewing platform. You can thank us later.) I MAY BE A GOOD FIT IF I…….. Possess a genuine heart and passion for impacting people and improving their quality of life. Have at least two years of experience in sales/business development or graduated from a sales program and a demonstrated ranking in top 10% of sales team. Am approachable, an engaged listener and a great communicator. Am able to throw a marshmallow at someone at high velocity. Have an “intrapreneurial spirit”- a mindset that embraces innovation and is skilled at problem solving. Demonstrate GRIT - passion and perseverance for long term goals. Represent unquestionable ethics and integrity. Know the story of General Stockdale and be able to convey the lessons from his life. Display strong organizational skills as well as the ability to follow-up, detail-oriented, ability to multi-task, prioritize projects, and objectives while meeting deadlines. Am creative and effective at “cold calling”. Am able to finish a Rubik’s Cube in under 25 1/2 hours. Understand and have proficient computer skills utilizing Microsoft Office, Excel, and a CRM. Am exceptionally strong at customer service. Have a desire to win and am extremely goal oriented. Understand and represent Servant Leadership - You can balance team and individual responsibilities, while contributing to a positive team culture. Embrace tough conversations because you think the result is worth the difficulty. Can implement creative solutions specific to sales and marketing efforts.

Posted 3 weeks ago

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Intern, Membership & Industry Relations (Songwriters & Composers Wing)
National Academy of Recording Arts & SciencesNashville, Tennessee
INTERNSHIP DETAILS FALL INTERNSHIP APPLICATION DEADLINE FOR STUDENTS: 8 /8 /2025 FALL INTERNSHIP PROGRAM DATES: 9 / 2 /2025 - 12 / 12 /2025 *The Songwriters & Composers Wing Intern position pays county/state minimum wage rates, based on work location. WHO WE'RE LOOKING FOR The Recording Academy Songwriters & Composers Wing is seeking a “rock star” student for a fall 2025 Internship with our team. Celebrating music through the GRAMMY® Awards, The Recording Academy continues its legacy as the premier national organization for honoring achievements in the recording arts and supporting the music community. As a membership organization, we represent the most talented music professionals in the world. Our members include recording artists, producers, engineers, attorneys, music supervisors, composers/arrangers, managers, agents, social media and record label executives and many others. Our paid Internship Program offers a unique opportunity for full-time college students (juniors or seniors) to gain on-site training in office administration, events management and artist relations, in exchange for college credit. Candidates should be energetic, hard- working and have aspirations of a career in the music industry. WHAT YOU'LL DO Internship duration is for a semester ( 12 weeks or equivalent). Hours are part-time (20-24 hours a week). Intern will work with the chapter office on local events during regular business hours as well as some evenings and weekends. Internship will provide in-depth exposure to professional recording industry techniques and practices. Projects may include assistance with event management, educational programs, newsletters, membership recruitment, database management, demographics analysis, and administrative office support. SKILLS & EXPERIENCE Currently enrolled in a college/university. One year of course work towards degree in related field is preferred. Letter from school stating that intern will receive college credit for the Recording Academy internship. Display an interest in music and commitment to a career in the recording industry. Possess strong verbal, written and analytical skills. Exhibit proficient computer skills. Be a junior, senior or graduate student. PHYSICAL DEMANDS FOR CERTAIN ROLES: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for long periods of time, and work at a computer for long periods of time. The employee will be required to lift and/or move up to 60 pounds. ABOUT THE RECORDING ACADEMY AND ITS AFFILIATES RECORDING ACADEMY The Recording Academy represents the voices of performers, songwriters, producers, engineers, and all music professionals. Dedicated to ensuring the recording arts remain a thriving part of our shared cultural heritage, the Academy honors music's history while investing in its future through the GRAMMY Museum, advocates on behalf of music creators, supports music people in times of need through MusiCares, and celebrates artistic excellence through the GRAMMY Awards—music's only peer-recognized accolade and highest achievement. As the world's leading society of music professionals, we work year-round to foster a more inspiring world for creators. GRAMMY MUSEUM Established in 2008 as a partnership between the Recording Academy and AEG, the GRAMMY Museum is a non-profit organization dedicated to cultivating a greater understanding of the history and significance of music. Paying tribute to our collective musical heritage, the Museum explores and celebrates all aspects of the art form—from the technology of the recording process to the legends who've made lasting marks on our cultural identity. In 2017, the Museum integrated with its sister organization, the GRAMMY Foundation, to broaden the reach of its music education and preservation initiatives. As a unified organization, today, the GRAMMY Museum fulfills its mission of making music a valued and indelible part of our society through exhibits, education, grants, and public programming. MUSICARES A friend and ally of the music community, MusiCares was established by the Recording Academy to safeguard the health and well-being of all music people. A four-star charity and safety net in times of need, MusiCares offers confidential preventative, recovery, and emergency programs to address financial, medical, and personal health issues. Through the generosity of our donors and volunteer professionals, our dedicated team works across the country to ensure the music community has the resources and support it needs. LATIN RECORDING ACADEMY The Latin Recording Academy is an international, membership-based organization comprised of Spanish- and Portuguese-speaking recording artists, musicians, songwriters, producers and other creative and technical recording professionals. The organization is dedicated to improving the quality of life and cultural condition for Latin music and its makers. In addition to producing the Latin GRAMMY Awards to honor excellence in the recorded arts and sciences, The Latin Recording Academy provides educational and outreach programs for the Latin music community either directly or through its Latin GRAMMY Cultural Foundation ® . EQUAL OPPORTUNITY: The Recording Academy, its affiliates and the music industry have a strong culture of inclusion and respect for everyone. The Recording Academy makes intentional, courageous and principled decisions for stronger business outcomes and ensures that all creators and professionals live and work in a fair and safe environment. It is the Recording Academy’s policy to provide equal employment opportunity for all applicants and employees. The Recording Academy does not discriminate on the basis of race (nor traits historically associated with race, including, but not limited to hair texture and protective hairstyles), color, religion (including religious dress and grooming), creed, sex (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, military or veteran status, marital status, sexual orientation, gender, gender identity, gender expression, genetic information or any other characteristic protected by law. The Recording Academy will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship to the Recording Academy . This policy governs all aspects of employment, including selection , job assignment, compensation, promotion, discipline, termination, access to benefits and training, recruitment, hiring, transfer, and social and recreational programs.

Posted 2 weeks ago

Account Supervisor, Technology Media Relations-logo
Account Supervisor, Technology Media Relations
FleishmanHillardSan Francisco, California
FleishmanHillard, a global integrated communications agency, is seeking a business and technology media relations specialist to join our San Francisco team. This position is ideal for someone who loves developing and putting their Silicon Valley media relationships to work by shaping and placing stories in top-tier business and trade media, working closely with clients and FH team members. This role is for a big picture-focused, self-starting, trusted professional who is active in earned media circles, lives for the thrill of the placement, and feels at home working with enterprise and AI technology companies looking to engage with CIO and technology decision makers. Our ideal candidate has experience developing and executing campaigns that embrace traditional media relations but also understands the important role it plays in demand generation, reputation building, and value creation. This person is fundamentally excited about the opportunity to tell business, innovation and product stories to a variety of media— print, broadcast, national, regional and local — and about serving as a true strategic partner and advisor to the client. At FleishmanHillard you define it. We help you make it happen. Are you ready to join the team? FleishmanHillard believes a diverse team brings a wider range of personal and professional experiences and perspectives. We recognize that diversity and inclusion benefit our agency, our clients, and the communities in which we work and live. To that end, we strongly encourage applications from women, people of color, members of the LGBTQ community, veterans, and individuals with disabilities. Responsibilities The ideal candidate is responsible for creating and building relationships with top-tier business and tech media covering enterprise technology and AI in the San Francisco/Silicon Valley Bay Area. Their proven media relationships and expertise will support advising clients on the best ways to shape their stories to drive impactful coverage and then executing on plans to deliver those results, working closely with client teams. This person comfortable meeting with developing and expanding media relationships, and also enjoys being onsite with Bay Area clients, providing guidance on storytelling opportunities. As a Technology Sector Media Relations Specialist, the candidate will serve as the day-to-day media relations strategist and lead story execution on high profile stories for several FleishmanHillard clients within and beyond the Bay Area. This person will also support ongoing earned media storytelling for feature placements, significant product news, executive profiles and generate technology event-related coverage, to name a few examples. This person will support the development of high-quality written materials, including pitches, background materials, planning documents, and occasional press releases; and guide and support junior team members in their roles. This team member is comfortable work with integrated teams utilizing earned media to deliver maximum performance and results as part of brand and demand generation campaigns. Follow and assess industry trends to identify opportunities to inject FH’s clients into current news cycles; drive story idea development, work closely with media to shape and control communications that are in line with overall account objectives. Support their teams’ efforts to generate incremental business opportunities, offering timely and strategic recommendations to drive results and deliver upon KPIs. This person is a trusted advisor and team member – trusted with counsel and confidential information. Qualifications The successful candidate must be results-oriented, have a solid track record of effective media relations, strong writing, strong organization and acute attention to detail. Experience supporting global and regional communications programs is a plus. A minimum of 5 years of agency experience (or a blend of agency and in-house experience) in developing and implementing communications programs, with an emphasis on media relations for enterprise technology clients, particularly with those focused on cloud computing, enterprise infrastructure, emerging tech (AI, VR, etc.) and/or big data. Proven relationships with Bay Area business and technology media is a must, as is firsthand product launch and event experience (B2B and B2C). Recent agency experience is preferred. General technology business understanding, especially within the sectors previously served, strong analytical abilities and critical, creative thinking. Candidate should have the ability to tell complex stories in easily digestible ways. Proven success working with a variety of media – business, broadcast, trade media covering technology, locally in the Bay Area, nationally and beyond. Experience in enterprise technology hardware and software is preferred. A demonstrated hands-on media approach is required. Ability to engage with and counsel senior level decision-makers across the client’s business on media relations strategy. This candidate should have experience convincing diverse stakeholders about the efficacy of recommended earned media strategies. Demonstrated experience working closely with clients and client teams on day-to-day activities, managing teams to effectively execute public relations plans, and supporting the development strategic corporate communications programs within budget. Strong writing skills, with the ability to develop and edit high-quality materials such earned media materials, bylined articles, executive correspondence, etc. The ability to develop and generate support for recommendations. Is fluent and active user of earned media and data stack tools, such as Muck Rack, Meltwater, etc. Additionally, comfort and enthusiasm for the integration of AI-powered tools into daily work is preferred. Knowledge of the intersection of earned, paid, owned and social media incorporating as needed into earned media strategies. Ability to work in small and large teams. Experience managing more junior team members, both directly and indirectly, to achieve earned media results and improve the effectiveness of the media relations team. A strong team orientation is critical based on the collaborative culture of the office and FleishmanHillard. Ability to illustrate results-focused approach and commitment to going the extra mile for clients. Experience working directly with clients on day-to-day activities. Energetic, self-starter and resourceful problem solver – gets things moving, keeps them on track and updates team members/clients on progress, blockers that need resolving to generate desired and agreed upon results. High attention to detail with the ability to manage multiple ongoing activities. Good interpersonal skills, can work effectively in a team environment, negotiate approvals diplomatically, and maintain composure and quality under deadlines in a fast-paced environment. Committed to cultivating diverse teams and contributing to an inclusive working and learning environment Our Story We’re more motivated by what we can give than what we receive. That holds true for our colleagues, clients and communities across cultures and time zones. We believe giving our best is only possible in an environment that empowers us to truly be our best, so we focus on creating belonging for all and caring for the whole person. Because when you belong and have what you need to thrive — both at work and in life — you’re free to be you. To pursue your dreams and passions. To be bold and try new things, in the name of personal and professional growth and of work that leads to meaningful progress for the world. So, we respect and support one another amid differences and we acknowledge and celebrate who each of us is. We accept that we don't all have to have the same perspectives, beliefs, background or experiences to do great things together. A combination of our employee experience, industry-leading client work, global community service and contributions to inclusion has earned FleishmanHillard recognition as 2021, 2022 and 2023 Campaign Global PR Agency of the Year; 2023 ICCO Large Agency of the Year – The Americas; 2022 and 2023 PRWeek U.S. Agency of the Year; 2022 and 2023 PRWeek U.S. Outstanding Extra-Large Agency of the Year; 2023 Campaign US PR Agency of the Year; 2021 PRovoke APAC Consultancy of the Year; and 2021 PRWeek UK Large Consultancy of the Year. FleishmanHillard is part of Omnicom PR Group and has nearly 80 offices in more than 30 countries, plus affiliates in 45 countries. FleishmanHillard offers a hybrid work model and seeks employees who are comfortable working in the office for a portion of their week, in accordance with their local office hybrid work policy. We value the collaboration and camaraderie that in-person interactions provide but also understand the importance of flexibility and balance in our employees’ lives. We acknowledge that our people are diverse individuals with unique circumstances and needs, and therefore our goal is to foster a productive and inclusive work environment where all employees can thrive, both in and out of the office. FleishmanHillard is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, alienage, citizenship status, sexual orientation, genetic information, or any other protected class under federal, state or local laws. Please do not contact the office directly to apply – only resumes submitted through this website will be considered. If you need assistance reviewing career opportunities or completing an application, please email our careers team or call 314-982-1700 and ask to be connected to Talent Development. The anticipated salary range for the Account Supervisor level $61,000- $94,000. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off and/or other benefits also are available.

Posted 30+ days ago

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Engagement, Employee and Labor Relations Manager (HR Manager)
Solitude Mountain Ski AreaSolitude, Utah
Year Round Job Title: Engagement, Employee and Labo r Relations Manager (HR Manager) Department: Human Resources Reports to: VP of People Location: Solitude Mountain Resort, Brighton, UT FLSA Status: Exempt Job Type: Full-Time Job Summary: The HR Manager is responsible for developing and executing strategies that enhance employee , team, and leader engagement, foster a positive work culture built upon Solitude Values and Leader Expectations , and ensure compliance with labor laws and union agreements in alignment with HR and resort strategies . This individual contributor position plays a key role in driving employee engagement, positive team member relations, productivity , and high performing teams through fair, consistent, and legally compliant people practices. Key Responsibilities: Employee and Leadership Engagement Design and/or deliver programs , training, and initiatives that enhance employee experience, motivation, and retention. Project manage and/or co n duct employee engagement surveys and focus groups; analyze results and work with VP of People and leadership to address key findings. Champion recognition programs, mental health and wellness initiatives, and communication strategies to reinforce a culture of inclusion and high performance. Support succession planning process and leadership programs in conjunction with VP of People. Employee Relations Provide guidance to managers and employees on employee relations matters, including conflict resolution, performance concerns, policy interpretation, and disciplinary actions. Conduct thorough investigations into employee complaints, grievances, and policy violations; prepare reports and recommend appropriate corrective actions. Provide guidance on reasonable accommodation process and employee leaves. Ensure consistency and legal compliance in employee relations practices. Labor Relations Act as HR point of contact to the Solitude ski patrol local union chapter . Interpret labor contracts and ensure proper administration of agreements. Handle grievance and arbitration procedures; collaborate with legal counsel as necessary. Support contract negotiations and collective bargaining processes. In conjunction with legal counsel , m onitor legislative changes and labor law developments to ensure ongoing compliance. Other Responsibilities Lead or participate i n other special projects with VP of People or Solitude or Alterra HR team s as . Support organization compensation process es and a dministration in conjunction with VP of People. Qualifications: Education & Experience: Bachelor's degree in Human Resources , Industrial Relations, Business Administration, or a related field ( Master’s degree or JD preferred). SHRM-SCP or SPHR certification or e quivalent preferred . 7 – 10 years of progressive HR experience preferred with a focus on employee and labor relations . Must have deep knowledge in at least one of the two disciplines. Experience with unionized environment s preferred. Passion for skiing and/or riding, and the outdoor industry preferred. Skills & Competencies: Strong knowledge of employment laws (e.g., FMLA, ADA, NLRA, Title VII, FLSA , EEOC ). Exceptional interpersonal and communication skills. Strong problem-solving and conflict-resolution abilities. High integrity and discretion when handling confidential matters. Ability to build relationships and influence stakeholders at all levels. Work Environment and Physical Demands: Office setting in a high - altitude ski resort environment with occasional travel to other locations as needed. Requires prolonged periods of sitting at a desk and working on a computer. Perks of Working Here: Work & Play in the Mountains: Embrace the stunning Wasatch Mountains. Connect with fellow mountain enthusiasts. Benefits: Access to select Alterra Mountain Company Destinations. Free Solitude season pass for you and eligible dependents. Discounts on solitude lift tickets for friends and family. Discounts on food, rentals, retail, and lessons. Other Perks: Comprehensive medical, dental, vision, and life insurance for eligible employees Pro deals with outdoor brands. Generous 401(k) plan with company match. Free counseling service through Employee Assistance Program.

Posted 6 days ago

Customer Relations Representative, PSA (FTE)-logo
Customer Relations Representative, PSA (FTE)
Collectors UniverseJersey City, New Jersey
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, WATA, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris. We’re looking for a Customer Relations Representative to join our PSA Customer Relations team. Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world. Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars. The Customer Resource Center is embedded in the operations process working cross functionally and cross collaboratively with other Operations departments. The ideal candidate will be a team player who possesses at least 2 years of strong customer relations skills within a customer service environment. You ideally have experience handling customer resolutions, have experience processing and investigating claims, shipping and handling. You are a detail-oriented problem-solver, know how to de-escalate customer related situations, and have excellent communication skills. You’ll report to the Customer Relations Supervisor and work full-time onsite 5 days a week from our Jersey City, NJ office from 8am-4:30pm. What You’ll Do: Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally. Collaborates with Operations and other departments to find appropriate solutions for customer responses Provides accurate, valid, and complete information by using the department protocols to our customers Resolves queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem Maintains accounts by processing customer adjustments Continuously updates department spreadsheet of incoming orders Escalate unresolved issues to the appropriate lead/supervisor Who You Are: High school diploma or equivalent; college degree preferred You will have at least 2 years of relevant customer relations experience You will have strong problem-solving skills You will have excellent communication skills You will have excellent listening skills and an empathetic voice and manner Organized, detail oriented, and possess strong interpersonal skills Knowledgeable in Google Workspace systems Knowledgeable utilizing Salesforce preferred Keep emotions under control, remain open to ideas and try new things Physical Requirements: Computer Use : Typing, mouse work, and sitting and looking at a computer potentially for long periods of time. Hand Use : Regular hand use for various tasks. Hearing Requirements: Ability to hear alarms, signals, and verbal instructions. Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds. Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently. Sitting or Standing : Ability to sit or stand for extended periods of time. Hourly Range: The reasonable estimated hourly rate for this position is $22. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set. Reasons To Join Us: Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits. 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals Vacation: All full-time employees are eligible for paid vacation Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays Employee Discounts: Employees receive discounts on select grading services for approved submissions Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com . U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants . If you are based in California, you can read information for California residents here .

Posted 5 days ago

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Director of Client Relations
ErnestRichmond, Virginia
For over 78 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you’ll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you’re worth with a lot of really awesome people. Ernest is currently in search of a Director of Client Relations (sales director) within our Richmond, VA territory. We are looking for talented individuals with a proven ability to motivate, manage, and develop and grow an outside sales force. This is a full-time position that offers a competitive base salary, bonuses, perks, benefits, and a wonderful company culture. The Director of Client Relations acts as the company’s consummate resource in achieving the long-term loyalty of our customers and managing all sales activities. This is accomplished through a combination of taking ownership of key account relationships and providing leadership, motivation, and direction to our sales force. Ultimately, this position is the focal point in our company’s long-term strategy to develop incremental GTM growth through in-depth selling with existing customers and through the acquisition of new customers. Manage and oversee the company’s sales direction and functions, including development of sales techniques, approaches and measurement standards. Strive to exceed the company’s sales objectives as to GTM production, GTM%, sales performance and customer loyalty. Manage, support and cultivate the development and growth of the sales force. Nurture the close working relationships with our valued supplier partners as it pertains to our core purpose. Maximize account penetration via in-depth selling. Ensure that the company’s sales force alerts senior management to any possible customer problems by immediately communicating complete and accurate information to all parties involved within the company. Respond swiftly, thoroughly and effectively to customer crises to assure satisfactory resolution. Conduct regularly scheduled reviews with the company’s sales force to discuss in-depth account reports, new opportunities, customer problems, competition, industry swings, new product information and introduction and organizational relationships. Act as the point-person for all departments when sales-related issues arise. Establish selling prices and approve deviations within company policy. Support and assist in the implementation of all company policies including credit and collections policies. Implement sales promotions, campaigns and sales contests. Lead monthly sales meetings. Operational Responsibilities Include: Develop and maintain a yearly business plan that includes programs for improving the profitability of the company. Contributes to building a positive team spirit. Inspires and motivates employees to perform at a high level. Make recommendations to the company for better results, which should include better methods, systems and procedures. Select, hire and train sales team. Requirements: Previous B2B outside sales experience Previous experience managing an outside sales team Experience with relevant business development approach preferred Industry experience not required Must have an active drivers license and an acceptable driving record Please learn more about Ernest Packaging Solutions by watching some of our Y outube videos: Newest Company Video with Keanu Reeves! Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers’ needs, even if we have to invent it!

Posted 30+ days ago

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Donor Relations Associate
Father Flanagan's Boys' HomeOmaha, Nebraska
Maintains and cultivates donor relationships within a wide range of support and activities. MAJOR RESPONSIBILITIES & DUTIES: Prepares, proofreads and edits specialized donor acknowledgements. Tracks and maintains necessary data via Blackbaud CRM for follow up pertaining to specialized channels of giving including Recurring Gifts, Tribute Donations, Stock Transfers, Matching Gifts, Donor Advised Funds, Event Registrations and Gift-in-Kinds. Processes incoming donations on a daily basis utilizing various queues in Blackbaud CRM proficiently and accurately. Documents interactions with donors in the donor database accurately and timely. Enters and updates donor records accurately and proficiently complying with established policies and procedures. Completes data integrity projects via the donor database including name updates, address updates, gift audits, relationships and donor records. Evaluates operating practices, including record keeping, letters, forms and data entry errors on a continually basis. Prioritizes workload with a strong focus on ensuring calendar deadlines at met. Engages with donors and prospective donors when answering incoming phone calls. Responds to donor emails in a timely and professional manner as well as provides a high level of donor stewardship and cultivation. Processes donations and ensure that data is accurately recorded. Maintains accuracy of data in the fundraising donor database. Manages the administration of general monthly giving program and family sponsorship program. Maintains files and develops documentation for internal procedures. Participates in team problem solving and making processes more efficient. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of donor relations and development practices. High level of professionalism and interpersonal skills. Excellent critical thinking, analytical, and problem-solving skills. Computer skills in Microsoft Office, including PowerPoint, Excel, and Word. Ability to communicate with individuals at all levels in the organization and with external business contacts in an articulate, professional manner while maintaining necessary degree of confidentiality. Ability to build and sustain successful, professional relationships. Ability to work independently in a collaborative environment, meet deadlines, and multi-task while maintaining quality standards. Ability to adapt responses to situations while maintaining procedural and regulatory integrity. Strong knowledge of Boys Town model and fidelity of care. Service orientation and commitment to assisting donors with enthusiasm. REQUIRED QUALIFICATIONS: High school diploma or equivalent required. Minimum of 1 year in customer engagement position required. PREFERRED QUALIFICATIONS: Associate's degree preferred. Donor relations or four years of experience in customer relations is preferred. Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization. Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission. PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT: Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up. Care and respect for others is more than a commitment at Boys Town – it is the foundation of who we are and what we do. At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. About Boys Town: Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference. Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities . A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life. This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.

Posted 6 days ago

Guest Relations Specialist-logo
Guest Relations Specialist
Culver'sPrairie Du Sac, Wisconsin
Culver Franchising System is looking for a reliable, friendly, team player who has experience in customer service for our Guest Relations Specialist position. The person in this position is responsible for providing exceptional customer care to our guests, franchisees and team members by receiving, addressing, and resolving inquiries and concerns in the Culver’s True Blue way! Required qualifications: Represent Culver’s in a professional, welcoming, and courteous manner in all interactions including phone and email correspondence and when greeting in-person visitors and guests Address and assist with the resolution of guest inquiries and concerns regarding products, services, and billing while maintaining a friendly approach, providing accurate information and thorough and timey follow-up Monitor and distribute messages and correspondence to appropriate department and/or team member Record and maintain appropriate customer correspondence information in databases, ensuring accuracy and timeliness Provide support for field team members and operations events as needed Complete and maintain all required records, filings, and documents in alignment with department guidelines Receive and/or sign for incoming mail and packages and facilitate internal distribution Maintain lobby and reception area space Assist with ordering and replenishment of office and department supplies Requirements : 1–3 years of customer service experience Strong communication and organizational skills Proficiency in Microsoft Word and PowerPoint Additional Information : To be considered for this opportunity, please make sure to attach your resume to your application. Starting Pay Range: $17.25 - $20.25 per hour, commensurate with experience. Classification: Non-Exempt, full-time position. This role includes an incentive bonus based on business results and individual success. We also offer workplace flexibility including flexible work hours and a hybrid work model. Join us at our beautiful Support Center in Prairie du Sac, Wisconsin right on the Wisconsin River, just a short drive from Madison!

Posted 2 weeks ago

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HR Consultant - Employee Relations Business Partner - Hybrid
S R InternationalPhoenix, Arizona
LOOKING FOR LOCAL ARIZONA CANDIDATES ONLY Phoenix, AZ - # 7598 - AZDOR - (ASD) - HR Consultant - Employee Relations Business Partner - Hybrid Closing: 7/29/2025 95% Remote, 5% Onsite - this role will be required to come onsite for NEOs (though, this is a rotating schedule, and they will not need to be onsite for every orientation). This is a VERY hands-on role, as this employee will be tasked with other administrative duties as necessary as well. Required Skills - Knowledge of Google Suite, HR practices and employment laws, conducting ER related investigations, reviewing ER matters, familiarity with FMLA, ADA, etc. Must have 4+ years of experience in HR practices/ER investigations. Preferred Skills - Bachelor's degree, certifications listed on the job description Compensation: $35.00 per hour About SR International INC. SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers. Who We Are We Are Leading IT Based Solution Providers Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter. Our Vision. Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students. Career At SR International At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.

Posted 6 days ago

Customer Relations Associate-logo
Customer Relations Associate
Berlin City Auto GroupPortland, Maine
Berlin City Auto Group is actively hiring a customer-focused , results-oriented Business Development Associate to join our growing team in Portland, Maine! Competitive pay starts at $18.00 per hour plus a bonus incentive of up to $100.00 per week! What We Offer: We will train - No automotive experience is necessary! A career path that offers an opportunity for advancement and financial growth Flexible schedule with paid time off that accrues from day one of employment An extensive benefits package including medical, dental, vision, life, and disability insurance, and more 401(k) with employer contribution! Health and Wellness membership reimbursement of up to $75.00 per month Recognition programs & awards are part of the culture that rewards excelling and high-performance Employee discounts Fun team atmosphere Position Overview: A Customer Relations associate works in the Service Business Development Center (BDC). They are responsible for answering incoming calls, building customer relationships, and scheduling Service Department appointments. The role of a Customer Relations associate is vital in the Service Business Development Center (BDC). Their primary responsibility is to provide exceptional customer service by answering incoming calls promptly and attending to customer needs with utmost care and attention. They are the first point of contact for customers and play a crucial role in building and maintaining strong customer relationships, ensuring that customers get timely service and that their vehicles are back on the road as soon as possible. While prior call center experience is a plus, it is not required. Who You Are: We are looking for individuals who embody the following qualities: Passionate about delivering an exceptional customer experience. Proven ability to maintain a friendly, positive, and helpful attitude while managing competing priorities. Strong desire to help people and provide outstanding service. Ability to thrive in a fast-paced environment. Excellent written and oral communication skills. Self-starter with effective time management and organizational skills. Dependable with a strong work ethic. Comfortable working with technology, including computers, tablets, and multi-line phone systems. Possess at least 1+ years of customer service experience. What You'll Do: I n this role, your essential functions include: Promptly answering all incoming Service Department phone calls and emails. Contacting current and former service customers to confirm and schedule appointments. Effectively communicating with internet customers using their preferred method of communication. Maintaining accurate data in the customer database. Scheduling service appointments at the earliest available time slots. Following up with customers to ensure their complete satisfaction and addressing any concerns promptly. Requirements (t o be considered for this opportunity, you must meet the following requirements): At least 18 years of age Ability to pass a pre-employment background check Authorized to work in the United States Who We Are: Berlin City Auto Group is a family of dealerships throughout Maine, New Hampshire, and Vermont. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a highly energized, engaged, and diverse team bound by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion , fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our philosophy is Easy – a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created. To Learn More about Berlin City Auto Group and Career Opportunities, visit us at https://berlincitycareers.com/ EEOC Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. ADA Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the job's essential functions unless doing so would create an undue hardship. If you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices. 191 Riverside St. Portland, ME 04103

Posted 6 days ago

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Sr. Media Relations Manager
Akerman LLPWest Palm Beach, Florida
Founded in 1920, Akerman is recognized as one of the country’s premier law firms, with more than 700 lawyers in 25 offices throughout the United States. Akerman is seeking a Senior Media Relations Manager. The Sr. Media Relations Manager is responsible for developing and executing comprehensive media relations strategies that enhance and protect the firm’s reputation as a leading Am Law 100 law firm. This role will proactively cultivate relationships with key legal, business, and trade media, serve as a trusted advisor to firm leadership and attorneys, and manage high-profile communications initiatives that support the firm’s strategic goals. The Senior Manager will also assist with crisis communications, provide media coaching, and ensure message consistency across all channels. The position will work closely with the Chief Marketing and Client Development Officer (CMCDO) and report directly to the Director of Communications (DOC) in ideating, vetting, and implementing all initiatives. Responsibilities : Manage the positioning and messaging of the firm internally and externally by collaborating closely with firm leadership, the CMCDO, Director of Communications, and members of the MCD Department and partners of the firm. Develop and execute strategies to raise the visibility and reputation of the firm and its lawyers globally in strategic verticals. Serve as a media/message advisor to all relevant stakeholders within the firm. Develop and maintain relationships with reporters and other media contacts to enhance the firm’s visibility. Identify, train, and prepare lawyers in their interactions with the media. Periodically interview attorneys, develop content ideas pertaining to their expertise, and write articles, under the attorneys’ names, for publication in business, trade, and legal media outlets. In coordination with CMCDO, DOC, and fellow Senior Media Relations Manager, work with the firm’s outside public relations agency; meet with them to develop and refine messaging, and maximize the effectiveness of the agency by delegating and managing their work appropriately. In collaboration with the Social Media Specialist, develop online and social media strategies, particularly supporting media relations campaigns in strategic areas. Consistently refine communications strategies to comply with best practices and to obtain the greatest return on investment for the firm. Collaborate with members of the Marketing and Client Development Department to develop content and implement communications through various channels (e.g., digital and social media, website, placed and purchased media and public relations). Qualifications : Four year college degree required, preferably in marketing, communications, or journalism. A minimum of five years’ experience in public relations with a strong emphasis on writing and editing. Law firm or professional services firm experience required. Knowledge of PR/Media tools including Meltwater News. Ability to exhibit good judgment when interacting with attorneys and outside public relations agencies. Strong supervisory/management skills required. Ability to work comfortably with attorneys at all levels. Ability to make sound decisions and demonstrate a high degree of trustworthiness in handling confidential and sensitive information. Ability to exhibit sound judgment interacting with attorneys and media/publishing companies. Ability to work under the pressure of deadlines with strong problem solving skills. Flexibility in working well within a team environment. Ability to demonstrate strategic focus. Ability to define goals and follow through to achieve results. Ability to prioritize and manage time effectively. Possess reliability, dependability and motivation. Excellent organization and highly effective communications skills, both oral and written. Exceptional client service both internal and external. We offer an excellent compensation and benefits package. Please submit your resume and salary requirements. EOE #LI-LS1

Posted 3 weeks ago

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Sr. Media Relations Manager
Akerman LLPFort Lauderdale, Florida
Founded in 1920, Akerman is recognized as one of the country’s premier law firms, with more than 700 lawyers in 25 offices throughout the United States. Akerman is seeking a Senior Media Relations Manager. The Sr. Media Relations Manager is responsible for developing and executing comprehensive media relations strategies that enhance and protect the firm’s reputation as a leading Am Law 100 law firm. This role will proactively cultivate relationships with key legal, business, and trade media, serve as a trusted advisor to firm leadership and attorneys, and manage high-profile communications initiatives that support the firm’s strategic goals. The Senior Manager will also assist with crisis communications, provide media coaching, and ensure message consistency across all channels. The position will work closely with the Chief Marketing and Client Development Officer (CMCDO) and report directly to the Director of Communications (DOC) in ideating, vetting, and implementing all initiatives. Responsibilities : Manage the positioning and messaging of the firm internally and externally by collaborating closely with firm leadership, the CMCDO, Director of Communications, and members of the MCD Department and partners of the firm. Develop and execute strategies to raise the visibility and reputation of the firm and its lawyers globally in strategic verticals. Serve as a media/message advisor to all relevant stakeholders within the firm. Develop and maintain relationships with reporters and other media contacts to enhance the firm’s visibility. Identify, train, and prepare lawyers in their interactions with the media. Periodically interview attorneys, develop content ideas pertaining to their expertise, and write articles, under the attorneys’ names, for publication in business, trade, and legal media outlets. In coordination with CMCDO, DOC, and fellow Senior Media Relations Manager, work with the firm’s outside public relations agency; meet with them to develop and refine messaging, and maximize the effectiveness of the agency by delegating and managing their work appropriately. In collaboration with the Social Media Specialist, develop online and social media strategies, particularly supporting media relations campaigns in strategic areas. Consistently refine communications strategies to comply with best practices and to obtain the greatest return on investment for the firm. Collaborate with members of the Marketing and Client Development Department to develop content and implement communications through various channels (e.g., digital and social media, website, placed and purchased media and public relations). Qualifications : Four year college degree required, preferably in marketing, communications, or journalism. A minimum of five years’ experience in public relations with a strong emphasis on writing and editing. Law firm or professional services firm experience required. Knowledge of PR/Media tools including Meltwater News. Ability to exhibit good judgment when interacting with attorneys and outside public relations agencies. Strong supervisory/management skills required. Ability to work comfortably with attorneys at all levels. Ability to make sound decisions and demonstrate a high degree of trustworthiness in handling confidential and sensitive information. Ability to exhibit sound judgment interacting with attorneys and media/publishing companies. Ability to work under the pressure of deadlines with strong problem solving skills. Flexibility in working well within a team environment. Ability to demonstrate strategic focus. Ability to define goals and follow through to achieve results. Ability to prioritize and manage time effectively. Possess reliability, dependability and motivation. Excellent organization and highly effective communications skills, both oral and written. Exceptional client service both internal and external. We offer an excellent compensation and benefits package. Please submit your resume and salary requirements. EOE #LI-LS1

Posted 3 weeks ago

Manager, Government & Industry Relations-logo
Manager, Government & Industry Relations
Genworth FinancialRichmond, Virginia
At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our four values guide our strategy, our decisions, and our interactions: Make it human. We care about the people that make up our customers, colleagues, and communities. Make it about others. We do what's best for our customers and collaborate to drive progress. Make it happen. We work with intention toward a common purpose and forge ways forward together. Make it better. We create fulfilling purpose-driven careers by learning from the world and each other. POSITION TITLE Manager, Government & Industry Relations POSITION LOCATION Richmond, VA (hybrid) YOUR ROLE Reporting to the Senior Vice President, Government & Industry Relations, you will be an engaged advocate and business partner responsible for executing government relations and regulatory support to Genworth and CareScout. What you will be doing Interact and develop relationships with state regulators, legislators, industry peers and other stakeholders; coordinate / facilitate interaction between those stakeholders and internal Genworth teams Be an accomplished personal advocate by leveraging one's researching and writing skills Be able to engage effectively with internal stakeholders, including senior leaders, and understand and participate in the formation of business plans; As a fully engaged part of a team, develop, execute and report on government relations work plans that advance Genworth business strategies; monitor, and report out on, regulatory and legislative developments relevant to the businesses of Genworth and CareScout; Manage, in coordination with Legal and Compliance existing processes, identification, tracking, advancing / opposing developing legislative and regulatory proposals; develop and share internal tracking metrics, leveraging relationships with state and national insurance trade organizations; Prepare and conduct training and education, formal and informal (including preparation of materials), for policymakers, regulators, employees, consultants, and other stakeholders; Assist with management of departmental projects; Assist with PAC administration, lobbying expense reporting and political contribution tracking; and Prepare PowerPoint presentations in compliance with business requirements Travel is required What you bring Bachelor’s Degree At least 5-7 years in a legal or government relations position with emphasis on regulatory affairs within highly regulated industries Strong research and writing ability Ability to develop strategies in collaboration with the business while providing guidance on government relations aspects of those strategies Demonstrated ability to work with a wide range of stakeholders, including senior executives, regulators, legislators and other elected and appointed public officials Verbal and written communication skills that demonstrate the ability to influence people, build relationships, and communicate key issues and strategy Exceptional time management, organizational and prioritization skills with an emphasis on follow-through and attention to detail Strong skills in PowerPoint, Excel, Word, Outlook, Teams and other Microsoft Office programs Proactive, proven good judgment and creative problem-solving skills Nice to have Juris Doctor, Master of Public Administration, and/or Master of Public Policy Knowledge of Medicare, Medicaid, and long-term services and supports Experience as legislative staffer in state or federal government Prior experience with long-term care insurance (LTCI), and in particular interacting with regulators with respect to LTCI rate actions Employee Benefits & Well-Being Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives. Competitive Compensation & Total Rewards Incentives Comprehensive Healthcare Coverage Multiple 401(k) Savings Plan Options Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave Disability, Life, and Long Term Care Insurance Tuition Reimbursement, Student Loan Repayment and Training & Certification Support Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) Caregiver and Mental Health Support Services ADDITIONAL At this time, Genworth will not sponsor a new applicant for employment authorization for this position

Posted 2 weeks ago

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Vice President, Investor Relations
HarbourVest Partners LLC.Boston, MA

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Job Description

Job Description Summary

For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.

In our collegial environment that's marked by low turnover and high energy, you'll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences.

We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences optimizes the potential of both the individual and the firm.

HarbourVest is an equal opportunity employer.

This position will be a hybrid work arrangement, which translates to 2-3 days minimum per week in the office.

The Vice President, Investor Relations will be responsible for expanding our North American institutional client base by deepening relationships with existing investors and securing commitments from new clients. This individual will play a key role in capital raising efforts across our global investment platform, with a particular focus on customized investment solutions. The Vice President will collaborate closely with internal teams-including investor relations associates, product specialists, investment professionals, marketing, and product management-as well as with the Global Consultant Relations team to strengthen relationships with key U.S.-based field consultants. This position reports to the Head of Institutional Investor Relations for the Americas.

The ideal candidate is someone who is:

  • Collaborative: Actively listens and engages with others to enhance client outcomes, fostering a team-oriented environment.
  • Proactive: Drives capital raising efforts by identifying and engaging prospective investors.
  • Pragmatic: Quickly assesses situations, both internal and external, and makes informed decisions based on gathered and analyzed information.
  • Metrics-oriented - Results-driven with a strong focus on transparent reporting of their own activities, ensuring accountability and continuous improvement.
  • Innovative: Actively listens to client needs and crafts tailored processes to align HarbourVest's resources with those needs. Provides valuable feedback and insights to enhance or create strategies and solutions that meet evolving client requirements.

What you will do:

Investor Relations & Capital Raising

  • Develop a strong understanding of the assigned territory and institutional client base within the first 6-9 months
  • Raise capital from North American institutional investors across commingled funds and customized accounts
  • Identify and pursue new business opportunities with sophisticated investors across client segments, including pensions, endowments, foundations, healthcare systems, insurers, single-family offices.
  • Expand and manage client relationships, including ongoing communication, relationship mapping, and strategic engagement
  • Partner with the Global Consultant Relations team to build and maintain productive relationships with field consultants

Client Engagement & Outreach

  • Schedule and attend investor meetings, conference calls, roadshows, and industry events
  • Maintain accurate and timely CRM (Salesforce) records of investor interactions
  • Collaborate with the marketing team to design and execute targeted outreach campaigns

Operational & Marketing Support

  • Oversee the coordination and completion of Requests for Proposals (RFPs) and Due Diligence Questionnaires (DDQs)
  • Partner with internal stakeholders to ensure timely delivery of customized client materials and responses
  • Provide feedback to marketing and product teams to enhance messaging and collateral

What you bring:

  • Ability to prioritize prospects and cross-sell opportunities for targeted outreach.
  • Ability to discern publicly available data on investor portfolios and key contacts to craft targeted outreach
  • Proven business development process across client segments and regions, with relationships with mid-sized institutions (
  • Demonstrated success in developing new relationships with institutional investors and single-family offices across multiple private markets. Proven track record of cross-selling and expanding existing relationships.
  • Experience in organizing and leading strategy or topical roadshows and small group events, including content creation, speaker preparation, and post-event follow-ups.
  • Deep understanding of the private markets landscape, including private equity, private credit, and real assets/infrastructure. Strong knowledge of competitor offerings and evolving market trends.
  • Ability to work independently to source, diligence, and follow-up with potential investors while also being collaborative and transparent with key stakeholders at the Firm
  • Problem-solving attitude and willingness to roll up sleeves to assist colleagues and clients
  • Exceptional written and presentation skills.

Education Preferred

  • Bachelor of Arts (B.A) or equivalent experience
  • Bachelor of Science (B.S) or equivalent experience

Experience

  • 7-10 years of institutional sales experience within the asset management industry with a preference for private markets

#LI-Hybrid

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