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Commonwealth Clinical AllianceBoston, Massachusetts

$133,600 - $200,400 / year

011230 CA-Provider Engagement & Performance Position Summary:The Director of Provider Relations leads the strategic vision and operational execution of provider relations for Commonwealth Care Alliance’s SCO and One Care lines of business. This role is responsible for cultivating high-impact relationships with key healthcare providers, optimizing network performance, and ensuring compliance with regulatory standards. The Director drives initiatives that enhance operational engagement, member access, provider satisfaction, and value-based care outcomes, while serving as the primary liaison for escalated provider matters. This position partners closely with provider engagement, delegation partnerships, provider services, contracting, quality, compliance, medical management, and analytics teams to advance provider network operations, education, and performance improvement. The Provider Relations Director reports to the Sr Director of Delegation Partnerships and Provider Engagement. Supervision Exercised: Yes, this position does have direct reports including Provider Relations Account Managers. Essential Duties & Responsibilities:Provider Relationship Management Develop and execute the organization’s provider relations strategy, ensuring strong, collaborative partnerships with hospitals, physician groups, LTSS, HCBS, behavioral health, and ancillary providers.Serve as the primary point of contact for high-priority provider groups, resolving escalated and complex issues with a focus on long-term satisfaction and retention. Lead ongoing communication efforts, working closely with Provider Communications Manager, to keep providers informed of organizational objectives, regulatory updates, operational changes, and compliance requirements.Establish and oversee a structured process for tracking, escalating, and resolving provider issues in coordination with network, operational, clinical, and compliance teams. Network Performance & Compliance Collaborate with contracting, operations, and analytics teams to monitor network performance against internal and regulatory benchmarks.Ensure provider network compliance with CMS, state Medicaid agency, and NCQA standards. Lead initiatives to streamline provider operations, reduce administrative burden, and improve the overall provider experience.Analyze trends in provider inquiries and grievances to identify root causes, recommend process improvements, and enhance provider satisfaction and performance. Partner with senior leaders to communicate resolution and outcomes and drive cross-functional accountability for systemic improvements. Ensure all issue resolution processes align with regulatory requirements and organizational standards for service quality and responsiveness. Provider education Collaborate with Provider Communications, Provider Engagement and Delegation in the development and execution of a comprehensive provider education strategy.Oversee the design and delivery of high-impact training programs, webinars, and materials that strengthen provider understanding of CCA’s model of care, operations, and compliance standards. Partner with internal stakeholders to ensure educational initiatives support system-wide consistency and continuous improvement. Leverage data and provider feedback to identify educational needs, measure effectiveness, and adapt programs for maximum impact. Represent CCA as a thought leader in provider education at meetings, forums, and partnerships.Ensure provider education efforts foster collaboration, shared accountability, and a culture of partnership across the network.Value-Based Program Support Support Provider Engagement and Delegation Partnerships in the implementation and performance monitoring of value-based arrangements, including shared savings, risk-sharing, and quality incentive programs.Partner with provider engagement, delegation partnerships, clinical and population health teams to drive provider engagement in quality improvement and care coordination initiatives.Team Leadership & Development Manage, mentor, and develop a team of provider relations account managers and representatives, setting clear goals and performance metrics aligned with organizational priorities.Foster a culture of continuous improvement, professional development, and high performance within the provider relations team.Cross-Functional Collaboration Work closely with network contracting, credentialing, claims, IT, customer service, compliance, and quality teams to address provider needs and improve service delivery.Lead or support provider advisory councils and feedback mechanisms to integrate provider perspectives into strategic planning. Lead provider operations joint operating committee to ensure provider escalations and operational issues are addressed timely and effectively. Represent Provider Network in collaborative forums and committees, including payment policy and medical policy.Other Duties Develop and maintain SOPs related to provider mailings, education and escalations support. Support departmental projects and initiatives as assigned. Represent the Provider Relations teams in cross-functional meetings and external stakeholder discussions. Working Conditions: This is a remote or hyrbrid role with the expectation of working according to Commonwealth Care Alliance’s standard operating hours of 8:30am-5pm Monday-Friday. Ability to travel to provider offices and access to reliable transportation. Required Education (must have): Bachelor’s degree in healthcare administration, business administration, public health, or a related field required. Desired Education (nice to have):Master’s degree in healthcare administration, business administration, public health, or a related field required. Required Experience (must have): 8–10 years of progressively responsible experience in provider relations, network management, or healthcare operations within a managed care organization, health plan, or integrated delivery system.Demonstrated success building and managing provider partnerships across multiple provider types (e.g., primary care, specialty, behavioral health, hospitals, and community-based organizations). Proven ability to analyze provider performance metrics, identify improvement opportunities, and drive accountability to outcomes.Experience resolving escalated provider issues, collaborating cross-functionally to address root causes, and improving overall provider satisfaction. Track record of leading provider education and engagement initiatives, including provider communications, trainings, and forums.Demonstrated leadership and team management experience, with the ability to develop staff and lead through influence across departments.Desired Experience (nice to have): Experience with dual-eligible (DSNP) populations preferred.10+ years of experience in provider relations, contracting, or network operations, including 3–5 years in a director or senior management role. Experience with value-based payment models, performance-based contracting, or population health initiatives.Prior work with hospital systems, large medical groups, and specialty care networks. Experience supporting provider data integrity, onboarding, and credentialing processes.Proven success in network development or market expansion initiatives.Required Knowledge, Skills & Abilities (must have): Strong understanding of claims processing, reimbursement methodologies, and payment policies, with the ability to interpret and communicate their impact on provider operations and satisfaction.Strong understanding of Medicare and Medicaid health plan operations, including regulatory and compliance requirements. Demonstrated analytical and data interpretation skills, with the ability to translate performance data into actionable strategies.Excellent communication and relationship management skills, with the ability to influence diverse internal and external stakeholders. Skilled in conflict resolution and issue escalation management, maintaining professionalism and diplomacy under pressure.Exceptional organizational, problem-solving, and project management abilities with a focus on results and accountability. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and comfort with data dashboards or reporting tools.Ability to lead and facilitate provider meetings, deliver presentations to executive audiences, and represent the organization at external events. Strong collaboration skills and the ability to work effectively across clinical, operational, contracting, and quality teams.Demonstrated professional presence and strategic thinking in a matrixed environment. Ability to manage multiple priorities, adapt to changing business needs, and maintain attention to detail in a fast-paced setting.Proactive in identifying issues and developing effective solutions. Adaptable and able to thrive in high-pressure environments, adjust to shifting priorities, and manage multiple deadlines.Results-oriented and self-motivated, with the ability to work independently and as part of a team to meet departmental goals. Demonstrates empathy, self-awareness, and the ability to navigate sensitive conversations diplomatically. Required Language (must have):English Desired Knowledge, Skills, Abilities & Language (nice to have): Experience developing and executing provider engagement strategies aligned with network performance goals.Familiarity with CRM systems (e.g., Salesforce) and provider relationship management tools. Understanding of claims operations, utilization management, and quality programs as they relate to provider satisfaction and network performance.Experience with change management and process improvement methodologies. Knowledge of healthcare economics, reimbursement structures, and financial performance metrics.Demonstrated commitment to equity, inclusion, and community partnership in provider engagement.Experience working cross-functionally with claims, finance, and contracting teams to address provider payment inquiries, resolve escalations, and implement process improvements related to reimbursement accuracy and timeliness. Compensation Range/Target: $133,600 - $200,400 Commonwealth Care Alliance takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Posted 30+ days ago

Rosendin logo
RosendinSan Jose, California

$147,200 - $193,200 / year

Whether you’re a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more. Why Rosendin? Committed. Innovative. Engaged. If you are looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We would love to have you as a shareholder! YOUR NEXT OPPORTUNITY: The University Relations Manager will lead Rosendin’s early-career and academic partnership strategy, building pipelines that inspire and prepare the next generation of talent for careers in electrical construction. This leader will oversee university, community college, and high school programs that identify, engage, and convert emerging talent into meaningful career pathways within Rosendin. This role is designed for a collaborative influencer who can partner closely with HR Business Partners, business leaders, and field operations to ring-fence eligible headcount for student conversions, shape national partnerships, and scale internship, co-op, and entry-level hiring programs across the enterprise. WHAT YOU WILL DO: Program Strategy & Leadership Design, execute, and continuously improve Rosendin’s Academic Talent strategy encompassing university, trade school, and high school partnerships that feed electrical construction and engineering career paths. Partner with business and HR leadership to align early-career hiring goals with workforce planning, diversity, and succession initiatives. Manage annual internship and co-op cycles, ensuring smooth program delivery from recruitment through conversion and onboarding. Build multi-year plans to expand academic engagement into Construction Management and Electrical Engineering disciplines nationwide. Serve as a brand ambassador representing Rosendin at career fairs, campus events, and industry conference Partnership & Collaboration Cultivate strong relationships with universities, community colleges, trade and technical schools, and high schools to create sustainable talent pipelines. Work closely with Talent Acquisition Leadership, HR Business Partners, Operations, and Project Executives to forecast hiring needs and secure conversion headcount for high-performing interns and students. Partner with Marketing and Communications to develop compelling materials that promote Rosendin’s academic programs and showcase career growth opportunities. Collaborate cross-functionally with Learning & Development, Field Leadership, and DEI teams to ensure equitable access and inclusive program design. Program Execution & Experience Lead the full lifecycle of academic hiring: sourcing, campus events, recruiting, selection, offers, onboarding, and conversion. Manage summer internship experiences including orientations, project assignments, mentoring, and end-of-term evaluations. Develop standardized processes, evaluation tools, and documentation to ensure consistent delivery and compliance across all locations. Partner with Finance and HR to monitor intern budgets, relocation support, reimbursements, and retention metrics. Data, Reporting & Continuous Improvement Track and report program performance metrics (conversion rate, retention, diversity representation, ROI) to TA and business leadership. Evaluate program outcomes and implement improvements based on feedback from interns, mentors, and hiring managers. Benchmark against industry peers and incorporate best practices in early-career engagement, emerging talent mobility, and workforce development WHAT YOU’LL NEED TO BE SUCCESSFUL: Proven success building and scaling internship or early-career programs in construction, engineering, manufacturing, or technical industries. Strong ability to influence and partner across HR, operations, and business leadership to align on hiring goals and program outcomes. Excellent relationship management, communication, and public-speaking skills; comfortable presenting to executives, educators, and large groups. Experience managing budgets, vendors, and logistics related to events, travel, and intern experiences. Knowledge of EEO, OFCCP, and related compliance requirements in campus and early-career recruiting. Ability to work onsite at a Rosendin office and travel to partner schools and events as needed. WHAT YOU BRING TO US: Bachelor’s degree in Business, Human Resources, Communications, or a related field (or equivalent combination of education and experience). 8+ years of progressive experience in Talent Acquisition, University Relations, or Early Careers recruiting, with at least 3 years in a leadership or program management role. Can be an equivalent combination of training, education, and relevant work experience WORKING CONDITIONS: General work environment – sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning Noise level is usually low to medium; it can be loud on the jobsite. We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions. Occasional lifting of up to 30 lbs. YOU Matter – Our Benefits : ESOP – Employee Stock Ownership 401 K Annual bonus program based upon performance, profitability, and achievement 17 PTO days per year plus 10 paid holidays Medical, Dental, Vision Insurance Term Life, AD&D Insurance, and Voluntary Life Insurance Disability Income Protection Insurance Pre-tax Flexible Spending Plans (Health and Dependent Care) Charitable Giving Match with our Rosendin Foundation Pay Range $147,200.00-$193,200.00 Annual The pay range for this role is what we expect to pay for candidates that meet the specified qualifications and requirements listed on this job description. Candidate’s pay can vary based on location, job-related experience, skills, and education. Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business…and your career. Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Posted 5 days ago

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Busby's Heating and Air ConditioningAugusta, Georgia

$15 - $17 / hour

WHO WE ARE Busby’s is a place where you will be appreciated by your team and customers, where your work has a direct effect on your personal success and the success of the company. WHY CHOOSE BUSBY’S Base - $15-$17/hr based on experience. Flexible schedule Medical insurance (company pays 60%) Optional vision, dental and supplemental insurance Employee relief fund Life Insurance Retirement 401K Immediate accrual of PTO 40 hours of sick pay Continuing education Paid holidays Opportunities for advancement Incentive contests Annual awards & recognition Active in community Dream team (office) dedicated to your success JOB DUTIES You’ll answer inbound calls and place outbound calls to convert existing & prospective customers into confirmed service, maintenance, and sales appointments. Our call center is open Monday-Saturday. Our agents work a Monday through Friday, 9AM-6PM schedule that includes rotation of Saturday (8AM-5PM) and evening (5PM-7PM) coverage. We also offer flexible Part-Time shifts. VIDEO – LEARN MORE Learn what it’s like to work at Busby’s – www.busbys.com/careeers Compensation: $15.00 - $17.00 per hour There are many exciting options for a career in HVAC waiting to be explored. At Busby’s we do a lot more than just work together. This a place where you will be appreciated by your team and customers, where your work has a direct effect on your personal success and the success of the company. We are known for our caring work culture, next level customer service, excellent benefits and commitment to training & education. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow and opportunities to excel. You’ll build life-long friendships at Busby’s. WHAT WE OFFER• Family-oriented safe and modern work environment• Our top performers are among the highest paid in Augusta• Company-wide bonus plan based on achieving annual revenue goals• Medical, vision and dental insurance (company pays 60% of premium)• Life insurance• Employee relief fund• Christmas Club savings Account• Complimentary Sam’s Club membership• Industry-leading, company-paid training• Dave Ramsey’s "Smart Dollar" financial wellness program• Free Comfort Club (maintenance) membership• Industry certifications• Retirement 401K• Holiday pay & immediate accrual of paid time off (PTO)• Optional supplemental insurance programs• Tremendous opportunities for advancement We’ve been at this since 1945. Check out the thousands of Google 5-star reviews and see our commitment to excellence for yourself (https://bit.ly/BusbysGoogleReviews). If you want to be part of something bigger than just a job – explore our job opportunities below to find exactly what you’re looking for.

Posted 4 weeks ago

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Corp OfficeTampa, Florida
Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Parental leave Training & development Vision insurance Wellness resources About the Role: The Procurement & Vendor Relations Manager drives vendor strategy, cost efficiency, and franchise support by ensuring access to high-quality, competitively priced products and services. This role oversees vendor selection, contract negotiation, procurement strategy, and revenue forecasting while also managing sponsorships, vendor education, and onboarding programs that strengthen the network. What You’ll Do · Develop and execute strategies balancing cost, quality, and efficiency. · Analyze spend data with Finance and Operations to identify savings. · Standardize procurement policies and ensure compliance network-wide. · Lead RFPs and bidding processes to secure best-value partnerships. · Identify, vet, and onboard vendors aligned with brand needs. · Negotiate and manage contracts for long-term value. · Review vendor performance and pricing regularly. · Build strong, mutually beneficial partnerships. · Manage rebate and revenue-share programs. · Forecast vendor-related income and identify profitability opportunities. · Use data insights to drive margin improvements. · Oversee vendor onboarding and product testing. · Lead pilot programs and system enhancements for scalability. · Create vendor marketing and education programs to boost adoption. · Coordinate vendor participation in company events and sponsorships. · Collaborate across teams to promote vendor success stories. · Ensure compliance with brand standards and policies. · Maintain strong communication and reporting with internal teams. What You Bring · Bachelor’s degree in Business, Marketing, Operations, or Supply Chain. · 3–5 years’ experience in vendor management, procurement, or sourcing. · Proven skills in negotiation, forecasting, and vendor relations. · Franchise or multi-unit business experience preferred. · Strong negotiation and analytical skills. · Strategic mindset with financial acumen. · Excellent communication and leadership abilities. · Proficiency with MS Office, project management tools (Asana, Trello), and vendor/ERP systems (SAP, Oracle, Coupa). · Familiarity with marketing tools (Canva, Adobe Suite) a plus. · Results-driven, collaborative, and solutions-oriented. · Confident communicator and influencer. · Organized, adaptable, and focused on continuous improvement. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment Opportunities With College HUNKS As Seen on ABC's Shark Tank, CBS’s Undercover Boss, HGTV's House Hunters, CNBC’s Blue-Collar Millionaires and more. With nearly 200 franchise locations across North America, College H.U.N.K.S. Hauling Junk & Moving (CHHJ/M) is one of the largest and fastest growing franchise opportunities. The company is a multi-year consecutive winner of the INC 5000 Fastest Growing Companies award, and headquartered in beautiful sunny Tampa, FL. The “Brand Central" team provides franchise support to the franchise owners across the country and operates a World Class Sales and Loyalty Center. A purpose-driven, values-based, socially conscious organization that has been recognized as one of the Top Places to Work and is known for its unique and fun company culture, CHHJ/M is an ideal place to flourish and grow as a professional. COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service). College Hunks Hauling Junk and Moving - Corp Office is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.

Posted 30+ days ago

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Excellus BCBSBuffalo, New York

$24 - $47 / hour

Job Description: This position serves as the primary contact between Providers and the organization. The position is responsible for servicing assigned providers within a defined geographic market. Key responsibilities include educating and servicing physicians, dentists, hospitals and ancillary providers within established guidelines. This position works closely with all other internal departments including sales, medical, operations and network management. As a key representative of the corporation, this position is expected to maintain strong communication and build positive working relationships with local physicians, hospitals and ancillary providers. Candidate must reside in the Buffalo/WNY area in order to be considered. Essential Accountabilities: Level I: Recruit and retain all provider types to ensure network adequacy. Facilitates provider education and training through documented face-to-face visits, educational forums, and orientations in order to increase Provider’s knowledge and satisfaction with the terms of their contract as well as Health Plan's benefits products, policies, programs, systems, new programs and products. Provides orientation and training for all newly enrolled providers and their staff as well as annual training to the overall provider community. Educates providers on care management programs, policies, and quality initiatives including but not limited to UM programs, case and disease management, HEDIS, and paid for performance (P4P) in order to improve compliance and participation. Coordinates with Medical services to analyze and present data to providers in order to improve participation and/or compliance within established programs and enhance Member health status. Builds physician, provider and facility satisfaction by conducting service visits both in response to provider requests and proactively on behalf of the organization. Plans, initiates, develops, coordinates, schedules and documents visits in conformance with department standards and geographic assignment. Maintains awareness of competitive activity through relationships developed with providers and their office staff. On an ongoing basis, as part of monthly reporting, documents and shares information regarding market position including all competitive intelligence that would enable the organization to position ourselves favorably, as well as successfully respond to provider needs. Provides expertise and assistance with guidelines relative to provider billing and payment, encouraging participation with programs and procedures designed to create operational efficiencies. Ensures that changes in billing procedures are communicated on a timely basis to all providers. Provides accurate feedback to internal departments to improve accuracy of system interfaces. Serves as an internal expert and develops working relationships with internal departments in order to facilitate workflows and coordinate appropriate resources for problem resolution for providers. Identifies and communicates trends that impact provider satisfaction. Supports the development of effective provider tools and communications. Creates and maintains information such as provider manuals, newsletters, mailings, provider directories and other education and publication materials distributed by the organization to providers. Ensures that processes are being appropriately documented to support maintenance of the business. Assists with training and mentoring of peer Provider Relations Representatives as needed to ensure departmental success. Provides project management support as needed. Assists in developing and coordinating provider educational activities. Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct and leading to the Lifetime Way values and beliefs. Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures. Regular and reliable attendance is expected and required. Performs other functions as assigned by management. Level II (in addition to Level I Accountabilities) Represents the Provider Relations department on Health Plan projects/initiatives. Represents the Provider Relations department at Regional and Health Plan meetings as assigned by management. Develops, coordinates, and leads provider educational activities. Acts as the subject matter expert and point of contact for the department. Provides leadership and guidance to junior Provider Relations Representatives. Level III (in addition to Level II Accountabilities) Leads Health Plan projects/initiatives that have a direct impact on improving provider satisfaction. Leads Provider Relations efforts to drive network and quality improvement. Represents Provider Relations Management, as assigned, in governance structure forums and strategic projects. Develops and nurtures positive relationships with strategic high profile providers, including full health system, provider partners and ACQA providers. Minimum Qualifications: NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities. All Levels Bachelor’s degree in Business Administration, Health Care Administration or relevant field. Minimum of two (2) year’s relevant and progressive business experience working in managed care or other health care related field with significant interface with physicians and hospitals. In lieu of degree, individual must have experience that includes handling of escalated executive inquiries, training and/or presentations for staff or external customers. Demonstrated experience with moderately complex projects that involve both written and verbal responses to physician or hospital inquiries. Strong, persuasive and effective communication skills including previous experience with delivering communication to physicians and hospitals. Experience in preparing and delivering oral presentations to individuals and small and large group audiences. Understanding of medical care delivery and local market dynamics. Familiarity with provider contracts and operational policies and procedures. Understanding of products and services offered to Members. Understanding of claim processing systems including provider file and claim workflows. Knowledge of care management programs and their impact to Providers and Members. Strong interpersonal skills with ability to interface effectively both externally and internally with a wide range of people including physicians, office staff and other health plan staff. Excellent problem solving skills with effective follow through. Strong verbal and written communication skills; organizational and project management skills. Level II (in addition to Level I Qualifications) Minimum of 4 year’s relevant and progressive business experience working in managed care or other health care related field with significant interface with physicians and hospitals. Demonstrated experience with complex and high profile projects that involve both written and verbal responses to physician or hospital inquiries. Working knowledge of provider contracts and operational policies and procedures. Level III (in addition to Level II Qualifications) Minimum of 6 year’s relevant and progressive business experience working in managed care or other health care related field with significant interface with physicians and hospitals. Demonstrated experience with highly complex and high profile projects that involve both written and verbal responses to physician or hospital inquiries. Subject matter expert in care management programs and their impact to Providers and Members. Physical Requirements: Ability to travel across the health plan service regions as needed. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): N7 Min: $23.56 - Max: $37.70 N8 Min: $26.89 - Max: $43.02 N9 Min: $29.57 - Max: $47.32 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Posted 4 days ago

Bridgeview Eye Partners logo
Bridgeview Eye PartnersMaumee, Ohio
POSITION SUMMARY : The Healthcare Relations Manager is responsible for hiring, training, and elevating all Healthcare Relations Scheduling Coordinators to maintain positive provider relationships and enhance the total patient experience through first call resolution. This position requires a motivated leader with the ability to quickly review available reporting and create actionable steps to ensure organizational goals are met. The Healthcare Relations Manager bridges provider and patient relationships by fostering excellent communication across multiple practices and the Central Support System. On-site position Location: Maumee, OH COMPETENCIES : Teamwork/Organization Place a high importance on building provider, patient, and team rapport Create a culture within the department that inspires team members to reach their full potential Provide the necessary training and feedback to ensure performance aligns with our mission statement Find new ways to generate excitement and encourage employee retention through positive reinforcement and recognition Encourage open communication to cultivate cohesive teams that will provide the highest level of service to our providers and patients Lead by example Time Management Detail oriented, self-starter, with strong organizational skills Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast-paced environment Communication Skills Communicate with detail and purpose Listen to understand, not always to respond Adapt communication style to the individual or audience Create a vision through motivational coaching Vocalize expectations and hold team members accountable Possess strong written skills to effectively communicate across the organization Business Accountability Identify ways to improve operational processes that support organizational goals Prepare and analyze reporting to guide decision-making Correlate data with behaviors placing an emphasis on productivity Look for operational and experience improvements and implement plans of action Possess sound business sense and decision making skills Review benchmarks and statistics to ensure department is operating at maximum efficiency Planning/Managing Initiatives Embrace change and adapt quickly to evolving processes and practices Thrive on exceeding benchmarks and goals Promptly resolve concerns that can result in a negative impact ESSENTIAL RESPONSIBILITIES : Monitor and manage call statistics and benchmarks related to the department (i.e. hold times, live answer, abandon rates, etc.) Monitor call quality and overall customer experience Assess staff performance Provide appropriate coaching and accountability Monitor and manage schedules per standards and capacity Conduct weekly team meetings Assist staff in their essential responsibilities, as necessary Perform administrative duties as related to staff, performance, asset risk, and financial management Promote a safe, clean, organized and inviting environment Assume additional responsibilities as determined by the Healthcare Relations Director EDUCATION AND/OR EXPERIENCE : High school graduate, or equivalent Call center experience required Management experience required Experience in optometry or ophthalmology preferred

Posted 30+ days ago

Young Life logo
Young LifeColorado Springs, Colorado
If you are currently on Young Life staff, please do not apply through this external jobs board. To apply for internal job opportunities, log in to Workday and use the Jobs Hub . Applying externally may delay your application and require you to resubmit internally. Young Life requires all​ employees to sign a Statement of Faith. We recommend you read this statement before applying​ for any position. Because of Young Life’s exclusive Christian purposes of evangelism and discipleship as set forth in its Articles of Incorporation and in these Bylaws, and to reflect what has always been and will continue to be the position of Young Life, specifically the Christian belief that each and every employee and volunteer of the corporation should minister as a servant of God with the primary responsibility of proclaiming the gospel of Jesus Christ and, as such, is an integral part of the Christian mission and ministry of the corporation ,Young Life shall only employ individuals or enlist volunteer leaders who: (a) profess a belief in Jesus Christ as their personal Savior and Lord; and (b) subscribe to the statements and policies required of all Young Life staff, including the Young Life Statement of Faith. Therefore, employees and volunteers of Young Life, during working and nonworking hours, shall: (i) be ready, willing and able to fulfill such ministry functions as may be required by the organization; (ii) refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life, and (iii) abide by all policies and practices of Young Life including, without limitation, those related to religious belief or ministry activities. Job Specific Working Conditions: This internship is paid with a monthly stipend. Spiritual Development — “Following Jesus” includes prayer and spiritual disciplines, fellowship, growth and health, and church relationships · Seek and maintain relationships and disciplines, in the context of active participation in a parish community. · Actively participate in the spiritual life of the Young Life community. Leadership Development — “Equipping leaders, committee and staff” includes key volunteer care, recruiting, team building and training, supervision and vision casting · Meet with volunteer leaders and area leadership on a regular basis. · Learn how staff recruit and train new volunteers to build a leadership team that reflects the community. · Learn and model excellence when it comes to what Young Life calls contact work, club, Campaigners, camping, and committee. · Develop a greater understanding of personal calling, giftedness, and ministry as a vocation. Resource Development — “Fueling the ministry” includes events, donor care, public relations · Assist staff in communicating ministry updates and progress with the area’s donors. · Observe and learn to network and develop strategic relationships with key adults in the community as assigned by supervisor. Direct Ministry — “Proclaiming and modeling” includes contact work, club, Campaigners and camp · Actively engage in contact work with students and adults as directed by the supervisor. · Help lead a team to plan and conduct a new or existing Young Life club and Campaigners ministry with excellence. · Help lead a team to implement a summer and school-season camping strategy for a ministry. Ministry Support — “Taking care of business” includes accounting, administration, communication (internal), data management and strategic plan · Adhere to all Young Life policies and procedures and maintain professionalism concerning office hours, dress, conduct, and time management. · Manage finances with stewardship, accountability, and transparency using the missionwide applications. · Maintain accurate information on kids, leaders, and donors for area records. · Provide clear, prompt, appropriate, and professional communication to all involved in ministry. · Perform other duties as assigned and congruent with gifts, experience, and the area’s needs. Training · Actively engage in training provided by local area leadership to learn and gain competency in ministry skills (e.g., Young Life’s contact work, club, Campaigners, camp, and committee). · Become familiar with area strategy and ministry health as assigned by the supervisor. Education: · College degree preferred. Working Conditions: Vary based on location. Please ask in interview process. Qualifications Required for the Job: · Proven relational skills with both kids and adults. · Demonstrated verbal and written communication skills. · Ability to maintain confidentiality. · Age 18-26, according to grant requirements.

Posted 30+ days ago

TIAA logo
TIAAVirtual, Texas

$97,000 - $162,000 / year

Consultant Relations The Consultant Relations role manages the strategic and tactical aspects of a Premier Consultant Partner Firm(s). This role will be responsible for providing industry knowledge, TIAA expertise, identifying areas of growth, and building and maintaining strong trusted relationships with Executive Leadership, key consultant home office, and field adviser contacts. The role will provide a proactive approach with consultants to deliver best in class service and support the needs of our consulting partners. It will be responsible for growing the relationship with the firm(s) through new business opportunities, product utilization, and other areas that present expansion of relationship opportunities. Key Responsibilities and Duties Accountable for building and expanding third party relationships to support new business development and growth/retention efforts, and ensure a seamless experience for consultants and clients. Responsible for developing a comprehensive strategic plan for each firm they are engaged with and work to take steps and actions to drive support of the strategic results for both TIAA as well as the consulting partner. Leads outreach efforts and serves as a trusted partner to both consulting firms and field advisers. Provides comprehensive education and training to increase consultants’ understanding of TIAA’s full suite of lifetime income solutions and services. Supports consultant requests for book of business level information, insights, trends, and data as needed. Ensures compliance with policies, procedures, and industry/regulatory requirements; anticipates and works proactively to address consultant needs. Obtains and documents individual field adviser product preferences, biases, and/or tendencies. Develops and maintains a comprehensive engagement plan with both the consultant firm home office and with key field advisers. The development and execution of a detailed engagement strategy with both key firm contacts and field advisers will be critical for success in this role. Implements disciplined approach to practice management, including strategically identifying and prioritizing opportunities and planning for and following-up on meetings. Leads integrated client strategy and sales efforts, working across key internal partners, including Sales, Relationship Management, Marketing, Communications, and Nuveen. Educational Requirements University (Degree) Preferred Work Experience 5+ Years Required; 7+ Years Preferred FINRA Registrations SRC Indicator: Series 6 or 7; Series 63 Licenses and Certifications Life Insurance License (Resident State) required Life Insurance License (Non-Resident State for states in which associate is conducting business) required Physical Requirements Physical Requirements: Sedentary Work Career Level 9ICRelated SkillsBusiness Acumen, Business Development, Commercial Mindset, Consultative Communication, Customer Insights, Deals Strategy, Influence, Market/Industry Dynamics, Negotiation, Practice Management Strategy, Sales, Sales Planning, Story Telling Anticipated Posting End Date: 2025-12-15Base Pay Range: $97,000/yr - $162,000/yr Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). _____________________________________________________________________________________________________ Company Overview Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us. Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger. Benefits and Total Rewards The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary . Equal Opportunity We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. Our full EEO & Non-Discrimination statement is on our careers home page , and you can read more about your rights and view government notices here . Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: Phone: (800) 842-2755 Email: accessibility.support@tiaa.org Drug and Smoking Policy TIAA maintains a drug-free and smoke/free workplace. Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here . For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here . For Applicants of TIAA Global Capabilities, click here . For Applicants of Nuveen residing in Europe and APAC, please click here .

Posted 1 week ago

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Art and Wellness EnterprisesBentonville, Arkansas
About Art Bridges Art Bridges Foundation is the vision of philanthropist and arts patron Alice Walton. Since 2017, Art Bridges has created and supported projects that bring outstanding works of American art out of storage and into communities. Art Bridges partners with a growing network of over 200 museums of all sizes and locations on nearly 900 projects—impacting more than 5.3 million people across 49 states and Puerto Rico—to provide financial and strategic support for exhibition development, loans from the Art Bridges Collection and Partner Loan Network, and programs designed to educate, inspire, and deepen engagement with local audiences. The Art Bridges Collection represents an expanding vision of American art from the 19th century to present day and encompasses multiple media and voices. For more information, visit artbridgesfoundation.org. Required Documents to Apply: The Director of Marketing, Communications, and Partner Relations is responsible for planning, development, and implementation of Art Bridges marketing strategies, communications, and partner relations activities. The Director leads at the strategic and tactical levels with the other functions of the foundation to increase Art Bridges awareness, impact, and partnerships nationally. Additionally, the Director guides press and PR opportunities and guides agency relationships, as well as supports and collaborates with marketing and communications teams at partner museums.The Director of Marketing, Communications, and Partner Relations ties all strategic marketing and communications initiatives back to organizational strategic goals and keeps the big picture in focus. As a member of the leadership team, the Director is involved in organization-wide strategic and business planning, evaluation, and professional development initiatives. In addition, the Director works closely with the communications leads at Art and Wellness Enterprises (AWE), the organization that provides operational support for non-profits that are part of Alice L. Walton's philanthropic enterprise, and other team leads within the ecosystem. Job Description: Job Title: Director of Marketing, Communications, and Partner Relations Reports To: Chief Executive Officer Location: Bentonville, Arkansas (On-site) FLSA Classification: Exempt About Art Bridges Foundation Art Bridges Foundation is the vision of philanthropist and arts patron Alice Walton. Since 2017, Art Bridges has created and supported projects that bring outstanding works of American art out of storage and into communities. Art Bridges partners with a growing network of over 300 museums of all sizes and locations—impacting more than 20 million people across 50 states and Puerto Rico—to provide financial and strategic support for exhibition development, collection loans, and programs designed to educate, inspire, and deepen engagement with local audiences. The Art Bridges Collection represents an expanding vision of American art from the 19th century to present day and encompasses multiple media and voices. For more information, visit artbridgesfoundation.org. About The Position The Director of Marketing, Communications, and Partner Relations is responsible for planning, development, and implementation of Art Bridges marketing strategies, communications, and partner relations activities. The Director leads at the strategic and tactical levels with the other functions of the foundation to increase Art Bridges awareness, impact, and partnerships nationally. Additionally, the Director guides press and PR opportunities and guides agency relationships, as well as supports and collaborates with marketing and communications teams at partner museums. The Director of Marketing, Communications, and Partner Relations ties all strategic marketing and communications initiatives back to organizational strategic goals and keeps the big picture in focus. As a member of the leadership team, the Director is involved in organization-wide strategic and business planning, evaluation, and professional development initiatives. In addition, the Director works closely with the communications leads at Art and Wellness Enterprises (AWE), the organization that provides operational support for non-profits that are part of Alice L. Walton's philanthropic enterprise, and other team leads within the ecosystem. Essential Duties and Responsibilities Strategic Leadership Lead the development and implementation of Art Bridges' marketing, communication, and partner relations strategy, ensuring adherence to organizational goals and objectives. Ensure that evaluation systems are in place related to these goals and objectives, and report progress to the CEO. Ensure that the appropriate systems, staffing, and procedures are in place to properly support department functional areas of marketing, communications, partner relations, and strategic projects. Oversee coordination, execution, workflow optimization, and milestone management for cross-functional strategic projects to advance organization goals. Develop and oversee annual budgets, monitor progress, and assure adherence. Marketing & Communications Oversee, implement, and evaluate annual marketing and communications plans that include earned, owned, and paid media, including, but not limited to, social media, print and digital content, and email marketing. Ensure that brand identity, messaging, and marketing and communications strategy are infused in all organizational efforts (e.g., programming, development, partner network support). Oversee marketing and communication campaigns related to Art Bridges programs, strategic initiatives, and special events. Lead content strategy development and implementation. Oversee the development, design, distribution, and maintenance of high-quality print and digital collateral, presentations, newsletters, and others. Lead the strategy for engaging digital content for Art Bridges' website, social media, and email channels. Manage agency partners to ensure strategic alignment with all press and public relations, including proactive story pitching. Identify trends, monitor current events and influencers to anticipate opportunities for Art Bridges to engage in and/or lead national conversations related to its mission. Partner Relations Support partner onboarding and engagement strategies that expand institutional relationships and align with Art Bridges' broader mission. Use CRM and internal systems to generate actionable insights on partner needs and opportunities. Oversee partner relations team operations and strategic initiatives to improve partner experience. Occasionally represent Art Bridges at public and media events. Team Leadership Lead, coach, and develop a multidisciplinary, high-performing team fostering a culture of excellence, accountability, collaboration, and growth. Promote continuous improvement, professional development, and collaboration within your team to drive results and support organization priorities. Support recruitment, onboarding, and training of new team members to ensure alignment with organization standards and practices. Monitor and manage team performance, addressing attendance, conduct, or productivity issues promptly and professionally. Encourage employee engagement and morale through recognition and open communication practices. Perform other duties and responsibilities as assigned to support evolving organizational needs. Qualifications and Requirements Bachelor’s degree in a relevant field such as Marketing, Communications, Public Relations, or related discipline. 8–10+ years of progressive experience in marketing, communications, or public engagement, with at least 5 years in a leadership role. Demonstrated success developing and executing integrated marketing and communications strategies across earned, owned, and paid media. Experience collaborating with media and PR agencies and managing campaigns at the national level. Strong understanding of nonprofit or cultural institutions, with a passion for increasing access to American art. Proven ability to manage and mentor teams, coordinate cross-functional projects, and align messaging across diverse stakeholders. Exceptional written and verbal communication skills, with the ability to craft compelling narratives for a variety of audiences. Proven ability to manage competing priorities in high-pressure environments, orchestrate multiple activities, and coordinate across diverse teams for optimal efficiency. Excellent decision-making and critical thinking skills with the agility to adapt in a fast-paced, innovative environment where change is constant. Familiarity with CRM platforms (Salesforce preferred), email marketing systems, and analytics tools. Highly organized with excellent management skills and a clear, proactive communication style. Mission-driven, collaborative, and adaptable leader with a strategic mindset and strong relationship instincts. High level of professional integrity and the ability to handle sensitive issues and situations with discretion Willingness and ability to travel nationally as required. Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those required by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Physical Demands : In the work environment described, position requires utilizing a computer and a telephone for prolonged periods of time and good eye/hand coordination, bending and stretching, and physical stamina to lift and transport a minimum of 10 pounds. Visual acuity to review written materials is required for this job. Work Environment : Work is performed full-time (Monday-Friday, 8 a.m.-5 p.m.) in a professional, climate-controlled office environment with standard office equipment, including computers, printers, and telephones. This role requires working in an open setting near colleagues. The noise level is typically low to moderate. The role also requires regular interaction with both the public and internal team members in a professional and courteous manner. Some travel will be required, including overnight trips on occasion. A flexible schedule may be necessary to accommodate business needs, including occasional evening and weekend work hours. Art Bridges and DEAI At Art Bridges, diversity, equity, accessibility, and inclusion are central to all work and decisions made within our organization. We support our colleagues and partners in learning and growing together to make this important work part of our daily lives. Art Bridges is an equal opportunity employer and is committed to building and maintaining a workplace that is free of discrimination and harassment of any kind. We encourage all qualified applicants to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States.

Posted 3 weeks ago

Inngest logo
InngestSan Francisco, California
Please note - This is a San Francisco / Bay Area based role. As our first DevRel hire, you’ll be the familiar face to Inngest's developer audience—whether in our Discord community, at local events, or on screen via tutorials and guides. A successful candidate will have experience creating high-quality and engaging content combined with a commitment to showcasing Inngest's abilities through community involvement. As this role is equal parts engineering, speaking, and writing, you’ll gain a deep understanding of how Inngest works, how our customers use the product, and how we can improve our experience. What you’ll do As a DevRel, you will create various forms of content to share Inngest’s capabilities. Combining your engineering skills and communication skills, you’ll increase Inngest online as well as local presence in the Bay Area by focusing on: Writing blog posts and tutorials to help developers discover useful use cases, as well as getting started with ready-to-use templates. Building demos that drive curiosity of developers and spark word of mouth on social media. Speaking at events in San Francisco to increase Inngest’s awareness among the AI developers community. Posting regular updates and content on social media to keep our community informed and engaged. Contributing to content strategy by collaborating with the Marketing team (Content Engineer, Developer Marketers) to identify and prioritize engaging topics. Act as an internal advocate for developers to share feedback and insight with our team in order to help us build an even better developer experience and product. Who you are An engineer first : proficiency in TypeScript and Node/Next.js; you understand how APIs and queueing systems work. Bonus for basic knowledge of Python, and/or Go. Developers are your friends; you understand them and enjoy spending time with them online and in person. Educating developers is your passion : You care deeply about the developer experience and know how to translate complex technical concepts into memorable and easy-to-follow written and interactive content. Bonus — You like to produce video content: Developers love video content, and you love to create some, from scenario to recording and editing. First 90 days First week: You’ll understand how Inngest works, the concepts we’ve introduced, and how developers get started with us By day 30: You’ll dive deeper into Inngest features and use cases by writing your first articles and building your first demo. By day 90: You’ll have found your content production pace and collaborated with the Marketing + GTM team to shape the content strategy.

Posted 2 weeks ago

Abbott logo
AbbottPrinceton, District of Columbia

$127,300 - $254,700 / year

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. For years, Abbott’s medical device businesses have offered technologies that are faster, more effective, and less invasive. Whether it’s glucose monitoring system, innovative therapies for treating heart disease, or products that help people with chronic pain or movement disorders, our medical device technologies are designed to help people live their lives better and healthier. Every day, our technologies help more than 10,000 people have healthier hearts, improve quality of life for thousands of people living with chronic pain and movement disorders, and liberate more than 500,000 people with diabetes from routine fingersticks. The Opportunity Abbott is seeking a passionate and driven professional to join our team as Associate Director, Market Access and Payer Relations , supporting the East Coast region of the United States. This strategic role is focused on securing and maintaining market access for Abbott’s innovative cardiovascular and neuromodulation (CV&N) technologies through proactive engagement with U.S. private Payers and affiliated entities. What You’ll Work On Strategic Payer Engagement : Build and sustain relationships with key decision-makers at national and regional commercial health plans to educate stakeholders, influence medical policy development, and expand patient access to Abbott’s cardiovascular and neuromodulation technologies. Market Access Strategy : Design and implement robust strategies to secure and advance coverage for both existing and emerging CV&N products, aligning with broader business objectives. Cross-Functional Collaboration : Partner with internal stakeholders—including Health Economics & Reimbursement, sales, marketing, and therapy teams—and external partners to secure, maintain, and protect coverage across assigned payer accounts. External Stakeholder Advocacy : Engage with physicians, administrators, policy analysts, and medical directors to promote favorable coverage decisions and support clinical adoption. Access Barrier Mitigation : Lead initiatives to identify and reduce barriers to patient access by developing targeted strategies for healthcare providers, payers, public agencies, and professional societies. Health Economics Leadership : Provide strategic oversight of health economic studies, data analysis, and HE&R initiatives to support payer advocacy and inform economic purchaser engagement. Policy Intelligence & Response : Monitor evolving reimbursement policies and regulations; analyze proposed and final rules impacting Abbott technologies and markets, and contribute to public comment development as needed. Commercial Coverage Monitoring : Collaborate with Abbott’s Patient Therapy Access team to track trends in commercial insurance coverage and clinical guidelines, proactively addressing emerging issues. Evidence Strategy : Advise on clinical and economic evidence requirements to support payer coverage decisions, accelerating access and adoption of new and existing technologies. Performance Tracking : Document and report payer engagement outcomes, delivering actionable insights and measurable results that support enterprise-wide goals. Team Support & Leadership : Contribute to cross-functional initiatives within Abbott’s Healthcare Economics & Reimbursement group, providing subject matter expertise and leadership as directed. Compliance & Collaboration : Ensure adherence to FDA regulations, company policies, and SOPs while fostering collaborative relationships across internal teams, customers, contractors, and vendors. Additional Contributions : Perform other duties as assigned, supporting the broader success of Abbott’s CV&N division. CMS Rules : Participates in reviews and provides detailed analyses of proposed and final rules affecting Abbott technologies and markets, including development of public comments as required. Required Qualifications Bachelor's Degree in a related field OR an equivalent combination of education and work experience Minimum 10 years’ experience OR 8 years with an advanced degree Preferred Qualifications Master’s degree in a related field 8 – 10 years of experience in managed care and reimbursement within the medical device sector, preferably at the executive level. Proven success in influencing commercial insurance coverage and policy decisions, particularly for Class III medical devices. Strong understanding of complex disease states and technical product information. Demonstrated ability to build and sustain relationships with commercial insurance carriers to drive coverage policy changes. Experience shaping local market conditions and payer adoption for emerging and legacy technologies. Track record of developing and executing payer strategies, including product launches and reimbursement planning. Experience mentoring and supporting Market Access Managers to enhance payer engagement and reimbursement outcomes. Effective working across all levels of management and within cross-functional teams in fast-paced environments. Strong analytical, prioritization, and organizational skills with the ability to manage multiple projects and meet deadlines. Excellent verbal and written communication skills, with the ability to influence across various organizational levels. High initiative, motivation, and passion for advancing medical device access and innovation. Proficient in Microsoft Office and other relevant digital tools. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews. The base pay for this position is $127,300.00 – $254,700.00 In specific locations, the pay range may vary from the range posted. JOB FAMILY: Market Access DIVISION: MD Medical Devices LOCATION: United States > Princeton : 400 College Road East ADDITIONAL LOCATIONS: United States > Columbus : Tech Center, United States > Richmond : 9201 Arboretum Parkway, United States > Washington : 1801 Pennsylvania Ave N.W. WORK SHIFT: Standard TRAVEL: Yes, 50 % of the Time MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link- English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link- Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Posted 1 day ago

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TitanNew York, New York
About Titan Titan is an award-winning wealth manager with a mission to increase our generation’s compound growth rate. We plan to do this by putting a human wealth advisor in every pocket. Historically, wealth managers have been accessible to only the ultra-wealthy. With Titan, they’re available to everyone. We harness frontier technologies like artificial intelligence to build a platform that gives advisors superpowers, enabling them to serve clients they historically never could. Backed by a16z, General Catalyst, Sam Altman, and many others, we manage over $1 billion in assets for clients across the country. Why Join Titan For the right person, we believe Titan will be one of the most rewarding jobs they ever have. Ambitious Vision: When we put private wealth management in every pocket, we’ll make a legacy-defining impact in growing our generation’s wealth to new heights. Critical Why Now: The advent of LLMs unlocks our vision to democratize personalized wealth management for everyone. This drives our urgency every day. Disproportionate Impact: We’re still at the beginning of our journey with a small team, which means your impact at Titan will disproportionately matter. Vibrant In-Person Culture: We thrive on being a high-touch team, working together in the trenches in person (you’ll see our founders in office every day). Compensation: Titan offers competitive cash compensation and well-above-market equity packages because we want every team member to be an owner. World-Class Investors: We’re backed by top investors who share our bold vision, including a16z, General Catalyst, Y Combinator, and Sam Altman. Role Overview We are looking for an Investor Relations Senior Associate to join our Advisory team. Investor Relations is key to our mission of increasing our generation’s compound growth rate. We pride ourselves in rethinking established paradigms for the end-to-end investment management experience and pushing the status quo. Our goal is to tech-enable the relationship between client and investment manager, setting clients up for superior investment outcomes and compounding their financial knowledge. You will work directly with our Director of Wealth Advisory to help bridge Titan’s Investment Management and Product teams, helping drive the most seamless investment experience possible for our clients. You will engage current and prospective clients in discussions focused on the nuances of Titan’s investment offerings, reimagine the wealth management industry from the ground up, participate in bespoke portfolio analysis for clients, create and project-manage investment insights (investment reports/webinars), and intensely collaborate cross functionally (Investment Research, Growth/Marketing, Product/Design, Biz Ops & Strategy) to drive product and revenue growth. What You’ll Do: Act as a primary point of contact for investment-related inquiries via a variety of channels; including email, phone and video Grow and design systems that are meant to drive positive impact across our business: referrals, AUM growth, and insane user delight Design and reimagine the end to end wealth management experience: how our clients meet and grow with us will be up to you Educate current and prospective clients about our investment options and how Titan can play a part in their broader portfolio Conduct bespoke portfolio analysis for clients (e.g., investment allocations, transfer options, portfolio perspectives) Collaborate with other Titans (Investment Research, Growth/Marketing, Product/Design, Biz Ops & Strategy) to ensure our business is focused on what matters most Help us build a best-in-class team and company Qualifications 4-6+ years of experience in an Investor Relations, Asset Management, Wealth Management, Investment Banking, or other client-facing investment management roles Exceptional written and communication skills along with an acute attention to details Demonstrated ability to handle assorted client questions (including asset allocation recommendations, market perspectives, portfolio positioning, etc.) Comfortable with high volumes of client interactions (e.g., video/phone calls, large-audience webinars) Strong ability to work cross functionally and think creatively to drive product growth Familiarity with investment management principles, asset allocation frameworks, alternative investing, and quantitative analysis Proficiency with basic financial modeling in Microsoft Excel You are fluent with data. You can use data to answer questions, identify opportunities, find insights, measure progress towards goals, and iterate quickly. You make things happen. You are scrappy and find ways to overcome roadblocks with workarounds or tradeoffs. Series 7, 63 and 65 (or Series 7 and 66) preferred, but not required. May gain licenses after start; unlicensed candidates may be considered if willing to obtain licenses within 90 days of start date.

Posted 30+ days ago

StubHub logo
StubHubNew York City, New York

$195,000 - $220,000 / year

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. We’re hiring a Senior Manager of State Government Relations to help shape and execute StubHub’s state and local advocacy strategy across the midwestern states in the U.S. — shaping the policies and narratives that define the future of live event ticketing. This role sits at the intersection of politics, policy, and reputation, ensuring that StubHub’s voice is heard in the rooms where rules are written and decisions are made.You’ll develop and execute state-level government relations strategies that advance StubHub’s business priorities, protect an open and competitive ticket marketplace, and build trusted relationships with policymakers, regulators, and industry partners. Working closely with internal stakeholders, you’ll translate complex policy issues into clear, actionable campaigns that align with StubHub’s goal of being the destination for live entertainment experiences.This is a highly visible and cross-functional leadership role that requires a deep understanding of state government processes, exceptional strategic instincts, and a passion for engaging on the issues shaping live entertainment, technology, and consumer protection. You will report to the Head of North America, Government Relations and work in close partnership with our Legal and Communications teams to drive StubHub’s advocacy agenda in key markets across the U.S. Location: Hybrid (3 days in office/2 days remote) – New York, NY What You'll Do: Provide strategic advice to the business with respect to state government and policy-related issues, as well as on state government and policymakers’ response to business objectives Track, monitor, analyze, and respond to legislative and regulatory initiatives impacting the business Build and align policy positions around business objectives and goals Help devise and implement a state government relations strategy to include legislative and regulatory campaigns that advance the business’ objectives and policy priorities Manage a growing team of external consultants to support the business’ interests in key markets Manage coalition partners and leverage third-party stakeholders and trade associations to achieve advocacy goals Represent StubHub at industry and third-party stakeholder events to build the brand’s reputation and awareness amongst policymakers and regulators Collaborate closely with the Communications Team to build comprehensive and effective advocacy campaigns that leverage media tools and interests Serve as spokesperson for StubHub on government relations-related inquiries and outreach efforts as needed Oversee the creation of supporting documents, research projects, and StubHub policy briefs What You've Done: Ideal candidate has 7-10 years of state government relations experience Thorough understanding of state government legislative, regulatory, and political processes Highly skilled in policy analysis, development, and adaptation Proven creative thinker and strategist Exceptional leadership skills to effectively work with and influence diverse audiences, both internal and external, and across parties Experience driving results within a trade association or coalition process, and effectively overseeing work of outside consultants Exceptional writing, communication, and presentation skills Superb organizational skills; adept at juggling multiple responsibilities A demonstrated ability to develop and execute advocacy campaigns A self-starter with an ability to work both independently and in close collaboration with a remote team Results-oriented with excellent interpersonal skills and good judgment Experience successfully navigating and collaborating with business leaders Flexible, adaptable, and a proven ability to turn challenges into opportunities Experience in highly-regulated industries a plus What We Offer: A ccelerated Growth Environment : Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale. Top Tier Compensation Package : Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions. Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed. Comprehensive Benefits Package : Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options. The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. Salary Range $195,000 — $220,000 USD About Us StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. For California Residents: California Job Applicant Privacy Notice found here We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

Posted 5 days ago

Mass General Brigham logo
Mass General BrighamBelmont, California

$62,400 - $90,750 / year

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Patient Family Relations (PFR) Float Specialist, Specialty Hospitals will support the Vice President of PFR and will report into the VP, PFR and work closely with the Senior Managers of PFR at McLean and Spaulding. The PFR Float Specialist plays a vital role in supporting the patient experience across multiple hospitals and care settings within our health system. This position serves as a flexible resource, providing expert coverage during absences, peak volumes, or special projects. The Float Specialist works closely with clinical teams, leadership, and service departments to address patient and family concerns, facilitate effective communication, and support resolution processes in alignment with institutional values and regulatory standards. Qualifications The PFR Float Specialist, Specialty Hospitals MGB will support the Vice President of Patient and Family Relations for MGB and will report into the VP, PFR and work closely with the Senior Managers of PFR at McLean and Spaulding. The Patient and Family Relations Float Specialist plays a vital role in supporting the patient experience across multiple hospitals and care settings within our health system. This position serves as a flexible resource, providing expert coverage during absences, peak volumes, or special projects. The Float Specialist works closely with clinical teams, leadership, and service departments to address patient and family concerns, facilitate effective communication, and support resolution processes in alignment with institutional values and regulatory standards. This role requires a high degree of adaptability, emotional intelligence, and professionalism, as the Float Specialist will be embedded in various environments—each with its own culture, workflows, and population needs. The ideal candidate thrives in dynamic settings, demonstrates strong critical thinking, and maintains a consistent, compassionate presence for patients and families during challenging moments. Because this role in an active change management environment, this specialist will need to demonstrate flexibility and open mindedness as the contours of this position will actively evolve over time. Principal Duties and Responsibilities Provide support for Patient and Family Relations services at the Specialty Hospitals Respond to patient and family concerns, complaints, and grievances with empathy, timeliness, and adherence to regulatory requirements (e.g., CMS, DPH, Joint Commission) Collaborate with interdisciplinary teams to investigate concerns and ensure appropriate follow-up and communication Support complaint documentation and grievance workflows in accordance with institutional policies Support the Senior Manager of PFR at Specialty sites in all PFR related tasks and deliverables Promote a culture of patient-centered care by educating staff on communication best practices and de-escalation strategies Participate in systemwide efforts to standardize PFR practices and improve processes Serves as the primary administrative resource for the CARe (Communication, Apology, and Resolution) program for assigned hospitals, facilitating efficient operations and supporting case coordination efforts. Performs other duties as required and assigned. Additional Job Details (if applicable) Qualifications Bachelor’s degree in social work, psychology, human services or related field preferred. 1-3 years experience working with patients/consumers in a healthcare setting required 3 years experience in community outreach/engagement working with diverse populations preferred Familiarity with healthcare regulatory requirements for patient complaints and grievances Strong written and verbal communication skills, with the ability to navigate sensitive conversations and diverse populations Experience working with patients with behavioral health needs Willingness and ability to travel between facilities as needed A combination of education and experience may be substituted for requirements Computer and Internet skills and experience required: familiarity and comfort with MS Office products is essential for success in this position (Word, Excel, PowerPoint, and Access) Skills/Abilities/Competencies Ability to communicate (both verbally and in writing) clearly, compassionately, sensitively and in a health literate way with patients and their loved ones in a complex clinical environment. Ability to adapt and respond to concerns raised by individuals who may be dysregulated or tangential in their way of communicating. Ability to continuously respect and value diversity Excellent customer service skills to patients, loved ones, and staff via phone or in person and able to provide immediate assistance to a wide range of customers with varying needs and concerns. Excellent interpersonal skills with individuals in crisis. Excellent negotiation skills in a diverse and multicultural environment. High level of sensitivity to confidential information. Exhibits excellent organizational skills. Excellent teamwork and collaboration skills. Experience in managing multiple tasks and functions at the same time. Working Conditions Office setting Frequent, daily use of computer, telephone, fax machine Occasional early or late meetings to accommodate clinicians’ schedules Highly confidential data and medical records materials require extreme discretion Special Requirements Must be available to work in the case of a hospital-declared emergency. Must be available to assist during regulatory agency reviews. Willingness and ability to travel between facilities as needed Remote Type Hybrid Work Location 115 Mill Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $62,400.00 - $90,750.40/Annual Grade 6At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Posted 1 day ago

M logo
Major Food BrandNew York, New York
Major Food Group is hiring a Member Relations Manager to provide support to ensure efficient operation of the department. The ideal candidate will be self-sufficient, self-motivated, and trustworthy, with a proven ability to independently manage multiple tasks with competing priorities and deadlines. This dynamic role will have many moving pieces and requires adaptability. Primary Job Activities: Track all incoming applications and follow up with all current nominations while maintaining a large CRM database. Handling all questions, information requests, and complaints regarding membership. Processing membership applications, renewals, and resignations. Maintaining and updating membership records. Assisting with member communication activities. Collecting data, tracking membership statistics, and preparing reports. Coordinating with the accounting department to track membership revenue. Preparing membership marketing materials. Organizing events and activities for existing and prospective members. Assist with monthly membership newsletter Oversee ZZ’s Club Membership emails and correspondences Assist with the implementation and training of Peoplevine app into membership community Responsible for key date communication to members (i.e. Art Basel, NYE announcements, etc.) Assist MFG Senior Director of Guest Relations with administrative membership tasks Maintains the club’s database (membership register) of members’ files. Develops and ensures that established procedures for processing prospective members’ applications are consistently followed. Processes all requests for and transfers of membership. Assists prospective members in fulfilling application requirements. Maintains online member directory. Oversees the administration of all membership rules and regulations to ensure consistency in interpretation and application; updates club rules and regulations and keeps members informed of changes. Responsible for all correspondence to members regarding rules infractions. Maintains all waiting lists for club Skills and Qualifications High School diploma, College degree preferred 3 years of administrative assistant experience. Previous experience in member management, sales, or recruitment Excellent verbal and written communication skills. Excellent customer service skills. Ability to think creatively and take initiative. Excellent writing and editing skills. Highly organized. Extensive knowledge of appropriate software including: Microsoft Word, Excel, PowerPoint, and Google Workspace Reporting skills Problem-solving and organization. BENEFITS: We offer competitive salary, medical/dental/vision insurance, TransitChek discount, Team Member Referral program, a generous dining program, and progressive paid time off. We offer many opportunities for growth and development for those who show long-term commitment to their role and MFG. Equal Employment Opportunity Major Food Group considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Major Food Group is an equal opportunity employer.

Posted 30+ days ago

AOB logo
AOBAnnapolis, Maryland

$25+ / hour

St. Mary's Annapolis is seeking candidates for an Alumni Relations & Major Events Coordinator. The Alumni Relations & Major Events Coordinator facilitates alumni engagement and related events for the St. Mary’s community (parish & school) as well as the St. Mary’s alumni association. The St. Mary’s Advancement Office Alumni Relations & Major Events Coordinator assist in managing specific events, volunteers, sponsors, vendors, event-planning timelines and logistical resources to ensure that all events are managed with focus on the highest quality while being budget disciplined. This position includes a 24-hour work week. Monday-Thursday 8 am - 2 pm., with benefits. Essential Functions: Actively assists in identifying potential sponsors, sponsorship opportunities, and sponsorship packages for fundraising events, with a focus on major events for the parish, school, and alumni community. Assist in managing major events for the parish and school community and assist with the annual analysis of special events to determine future strategy. Events include the Parish Picnic, all major alumni events (Generations of Saints, Senior Alumni Association Induction, Golden Saints Breakfast, Alumni Career Day), the annual golf tournament, campus dedications, the annual school auction celebration, and similar donor-reception activities. Assist in establishing an annual revenue and expense budget for each fundraising event in collaboration with the supervisor. Assist in monitoring budgeted expenses with the Business Office and provides metric-driven reports as needed for each event. Assist in creating a monthly timeline for event strategy and planning, coordinating involvement from additional staff and volunteers as needed. Assist in identifying and recruiting volunteers to serve on committees supporting event logistics. Provides summaries for all volunteer committees outlining: (1) volunteer vs. staff roles, (2) meeting schedules, and (3) event goals. Collaborates with the Development Director and Communications Coordinator on communications and marketing materials to ensure proper promotion of alumni and community events (signage, website, social media) and facilitates coordination with volunteer event coordinators. Creates, writes, and distributes alumni social media content, collaborating with St. Mary’s parish/school social media team. Ensures proper acknowledgment of donors and volunteers for all events. Assist in the bid process for major event-related expenses exceeding $5,000. Provides event-logistical support to the alumni community. Offers event-planning guidance to alumni and ministry groups planning their own events (not sponsored by St. Mary’s). Additionally, assists the Alumni Association President in facilitating committee meetings and addressing committee needs. Identifies and implements online registration systems for event participation in coordination with IT and the database manager. Codes and submits event-related invoices, with supervisor approval, for all events and alumni-related expenses. Works with the Alumni Association President and Alumni Board to execute the Alumni Association’s mission and goals. Participate in weekend and evening activities throughout the year. Position Qualifications: Bachelor’s degree in hospitality management, Event Planning, Public Relations, Marketing, or a similar relevant field. 5+ years of experience coordinating large events, associations, large groups, and/or volunteer organizations. Alumni status preferred. Well-organized with excellent multitasking abilities. Proven collaborator who demonstrates a team-oriented approach. Strong time management and organizational skills. Critical thinker with excellent problem-solving abilities. Strong written and verbal communication skills. Proficient in Microsoft Word and Excel. Pay Rate: $25.00, Hourly Benefits: We offer a comprehensive and competitive benefits package with this position, including health, dental, and vision coverage; employer-paid life and disability insurance; automatic enrollment in the 403(b) plan and employer contribution (whether or not the employee contributes); and generous paid holiday, sick and personal leave. Please click on the link below for more detailed information: https://www.archbalt.org/human-resources/employee-benefits/employee-benefits/

Posted 2 weeks ago

American Cancer Society logo
American Cancer SocietyRochester, Minnesota
At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. The Guest Relations Manager leads guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers. This role manages referrals, room allocations, occupancy, and supervises the guest relations & concierge team to optimize guest satisfaction and operational efficiency. Schedule : Sunday- Thursday- 11:00am- 7:30pm Salary : $44,000 ESSENTIAL FUNCTIONS: Lead concierge/front desk team to ensure smooth check-in/out and excellent guest service (30%) Manage guest referrals, screening, and room allocation to maximize occupancy (25%) Supervise front desk operations including phone inquiries and guest requests (15%) Monitor facility readiness and cleanliness, coordinating with maintenance and housekeeping teams (10%) Track and analyze occupancy data to inform decisions and improve operations (10%) Resolve guest concerns and implement service recovery solutions (10%) EXPERIENCE/QUALIFICATIONS: Minimum Degree Required: ​ High School Diploma or Equivalent ​ Preferred Degree: ​ Bachelor's Degree ​ Minimum of 3 years of experience in guest relations, front desk management, or hospitality management, with at least 1-2 years in a supervisory or managerial role. Valid Driver's License with Clean Driving Record is Required KNOWLEDGE, SKILLS, AND ABILITY: Strong leadership and team management skills Knowledge of hotel management systems and reservation software Ability to analyze data and adjust processes to improve occupancy Strong interpersonal and customer service skills Ability to work in a fast-paced, guest-facing environment TRAVEL REQUIREMENTS: Travel Required for initial training upon hire, otherwise minimal travel PHYSICAL REQUIREMENTS: The Guest Relations Manager may need to spend extended periods standing or walking, especially during peak check-in/check-out times or while assisting guests throughout the facility. Occasionally, the Guest Relations Manager may need to lift or carry items such as luggage or supplies for guests, particularly during room turnarounds or when assisting with guest needs. Some manual tasks, such as arranging guest amenities or organizing front desk materials, may be as part of daily operations, requiring manual dexterity and physical coordination. In the event of emergencies or crises, the Guest Relations Manager may need to respond quickly and assist guests in evacuating the facility or accessing emergency services, potentially involving physical exertion and mobility. Conducting room inspections to ensure cleanliness, safety, and readiness for guest occupancy may involve walking throughout the facility and performing physical tasks such as checking bedding, supplies, and amenities. ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

Posted 30+ days ago

GE Appliances logo
GE AppliancesRapid City, South Dakota

$17+ / hour

The GEA Way At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GEA Way philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities . Interested in joining us on our journey? Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina. Benefits & Perks: Paid on-the-job training and mentoringWork-from-home opportunities (equipment provided)No weekend shiftsPaid time offMedical, dental, vision, and prescription benefits eligibility on day 1 of employment 401(k) program with a company matchShort-term and long-term disabilityLife insuranceAppliance discount programTuition reimbursementGym membership reimbursementCareer growth opportunities Position Inbound Customer Service Agent – Consumer Relations (Remote) Location USA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD How You'll Create Possibilities As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues . In your role you will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owner's experience and wish to start an exciting career! We offer a base rate of $17.00/hour+ incentives based on your quality scores - paid weekly. Training requires a 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST). After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday. After 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to: Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry. Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions. Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions. Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc. Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager. Complete consumer reviews for satisfaction before case closure. Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies What You'll Bring to Our Team Position Requirements High School Diploma or GED Minimum of 1-year Call-Center experience Minimum of 2-years Escalated Customer Service experience Ability to communicate effectively in English is a requirement Excellent written & verbal skills Moderate to advanced computer skills; navigating multiple online applications Exceptional organizational skills; ability to effectively multi-task Ability to handle high-volume calls while simultaneously handling multiple online applications Previous experience working from home (preferred) Soft Skills Passion for helping customers and problem-solving Flexible with the ability to take direction from management yet work independently to achieve goals Active listening skills and the ability to ask questions Conflict resolution skills; negotiation skills; and time management skills Flexibility, being the ability to adapt to change. Critical thinking skills Desire to work in a team environment towards common goals Ability to remain calm and show empathy while handling challenging customer concerns Requirements for Remote Work Environment Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures. A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues Internet Speed Requirements: Ping 50 Mbps or lower Download 50 Mbps or higher Upload 15 Mbps or higher Our Culture Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D).This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy. GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GEA, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization. GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com

Posted 1 week ago

Waystar logo
WaystarDuluth, Georgia
ABOUT THIS POSITION The Client Relations Specialist position is responsible for positively influencing Waystar’s attrition rate by proactively identifying at risk clients, addressing cancellation/contract requests that are assigned and increasing usage of purchased products. WHAT YOU'LL DO Monthly analysis to proactively identify clients that may be attrition risks Address all assigned cancellation tasks in an effort to salvage the business Address all assigned contract issues in an effort to limit client disruption Responsible for researching, identifying, and contacting clients that are underutilizing purchased products to promote awareness and increase usage Proactive outreach calls to clients with declining claim / remit volume Outreach calls to clients with impending renewal dates to ensure satisfaction Outreach calls to clients that return less than favorable satisfaction surveys Attend conferences and seminars when needed Travel as required Other duties as required WHAT YOU'LL NEED Bachelor Degree preferred Extensive working knowledge of Medical Billing / Healthcare EDI ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS Competitive total rewards (base salary + bonus, if applicable) Customizable benefits package (3 medical plans with Health Saving Account company match) We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays Paid parental leave (including maternity + paternity leave) Education assistance opportunities and free LinkedIn Learning access Free mental health and family planning programs, including adoption assistance and fertility support 401(K) program with company match Pet insurance Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Posted 30+ days ago

Southeastern College logo
Southeastern CollegeBoynton, Florida
Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Tuition assistance Vision insurance Training & development OVERVIEW: The Community Relations Coordinator is responsible for conducting educational awareness activities promoting education and Southeastern College in their assigned territory. This will include High Schools, Programmatic Partnerships and Events. Community Relations Coordinators will be responsible for identifying those interested in pursuing an education at Southeastern College and connecting them with the campus admissions team. Coordinators must be able to work independently in a results-oriented environment while meeting benchmarks under established guidelines. ESSENTIAL DUTIES AND RESPONSIBILITIES: · Develop new relationships as well as continue fostering current relationships with area high schools and potential community partners in assigned territory. · Visit schools and attend activities in assigned territory that provide opportunities to speak with prospective students. · Register to attend all college fairs in designated territory to meet with prospective students and family members. · Manage assigned territory independently while attending all area student events and activities to fulfill recruitment expectations. Events will include but not be limited to in-class presentations, college fairs, transfer fairs, field trips, financial aid nights, open house events and/or other area events designed to build student population. · Generate educated and informed inquiries from high school students and community partners in local territory. · Conduct concerted outreach to all students expressing interest in college and Southeastern College by phone, email, text messaging etc. · Assist students in connecting to the college. · May conduct interviews with prospective students identify with their skills, abilities, motivations and fit for the university helping those who are interested to enroll at the university. · Manage time efficiently between interest-generating activities with prospective students and follow-up with individual students. · Prepare weekly reports and submit showing progress toward established metric benchmark expectations. SUPERVISORY RESPONSIBILITIES: · This job has no supervisory responsibilities. REQUIRED WORK HOURS: A minimum of forty (40) hours per week, plus other hours as may be necessary to complete job duties. A combination of day, evening, and weekend hours is required. COMPETENCIES Excellent written and verbal communication skills. Excellent analytical and problem-solving skills. Excellent organizational skills and attention to detail. Excellent relationship building skills. A strong awareness of cultural diversity and ability to work with people from different backgrounds. Proven ability to work under pressure while maintaining a positive team attitude. EDUCATION, EXPERIENCE AND TRAINING: · Bachelor’s degree from a four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience. · Experience in consultative/customer services and relationship building. COMPUTER SKILLS: · Microsoft 365 (Teams, Word, Excel, PowerPoint, Outlook, etc.) PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to regularly stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 10 pounds. Must possess vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. · This position works in an environment with moderate noise level (Examples: business office with computers and printers, light traffic.) CLASSIFICATION: FLSA: Non-Exempt Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons, with or without notice. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position. Annual Security Report

Posted 2 weeks ago

C logo

Director, Provider Relations

Commonwealth Clinical AllianceBoston, Massachusetts

$133,600 - $200,400 / year

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Job Description

011230 CA-Provider Engagement & Performance

Position Summary:The Director of Provider Relations leads the strategic vision and operational execution of provider relations for Commonwealth Care Alliance’s SCO and One Care lines of business. This role is responsible for cultivating high-impact relationships with key healthcare providers, optimizing network performance, and ensuring compliance with regulatory standards. The Director drives initiatives that enhance operational engagement, member access, provider satisfaction, and value-based care outcomes, while serving as the primary liaison for escalated provider matters. 

This position partners closely with provider engagement, delegation partnerships, provider services, contracting, quality, compliance, medical management, and analytics teams to advance provider network operations, education, and performance improvement.

The Provider Relations Director reports to the Sr Director of Delegation Partnerships and Provider Engagement. 

Supervision Exercised:

  •     Yes, this position does have direct reports including Provider Relations Account Managers.  
  • Essential Duties & Responsibilities:Provider Relationship Management
  •     Develop and execute the organization’s provider relations strategy, ensuring strong, collaborative partnerships with hospitals, physician groups, LTSS, HCBS, behavioral health, and ancillary providers.Serve as the primary point of contact for high-priority provider groups, resolving escalated and complex issues with a focus on long-term satisfaction and retention.
  •     Lead ongoing communication efforts, working closely with Provider Communications Manager, to keep providers informed of organizational objectives, regulatory updates, operational changes, and compliance requirements.Establish and oversee a structured process for tracking, escalating, and resolving provider issues in coordination with network, operational, clinical, and compliance teams. Network Performance & Compliance
  •     Collaborate with contracting, operations, and analytics teams to monitor network performance against internal and regulatory benchmarks.Ensure provider network compliance with CMS, state Medicaid agency, and NCQA standards.
  •     Lead initiatives to streamline provider operations, reduce administrative burden, and improve the overall provider experience.Analyze trends in provider inquiries and grievances to identify root causes, recommend process improvements, and enhance provider satisfaction and performance.
  •     Partner with senior leaders to communicate resolution and outcomes and drive cross-functional accountability for systemic improvements. Ensure all issue resolution processes align with regulatory requirements and organizational standards for service quality and responsiveness. Provider education
  •     Collaborate with Provider Communications, Provider Engagement and Delegation in the development and execution of a comprehensive provider education strategy.Oversee the design and delivery of high-impact training programs, webinars, and materials that strengthen provider understanding of CCA’s model of care, operations, and compliance standards.
  •     Partner with internal stakeholders to ensure educational initiatives support system-wide consistency and continuous improvement. Leverage data and provider feedback to identify educational needs, measure effectiveness, and adapt programs for maximum impact.
  •     Represent CCA as a thought leader in provider education at meetings, forums, and partnerships.Ensure provider education efforts foster collaboration, shared accountability, and a culture of partnership across the network.Value-Based Program Support    Support Provider Engagement and Delegation Partnerships in the implementation and performance monitoring of value-based arrangements, including shared savings, risk-sharing, and quality incentive programs.Partner with provider engagement, delegation partnerships, clinical and population health teams to drive provider engagement in quality improvement and care coordination initiatives.Team Leadership & Development    Manage, mentor, and develop a team of provider relations account managers and representatives, setting clear goals and performance metrics aligned with organizational priorities.Foster a culture of continuous improvement, professional development, and high performance within the provider relations team.Cross-Functional Collaboration
  •     Work closely with network contracting, credentialing, claims, IT, customer service, compliance, and quality teams to address provider needs and improve service delivery.Lead or support provider advisory councils and feedback mechanisms to integrate provider perspectives into strategic planning.
  •     Lead provider operations joint operating committee to ensure provider escalations and operational issues are addressed timely and effectively. Represent Provider Network in collaborative forums and committees, including payment policy and medical policy.Other Duties
  •     Develop and maintain SOPs related to provider mailings, education and escalations support. Support departmental projects and initiatives as assigned.
  •     Represent the Provider Relations teams in cross-functional meetings and external stakeholder discussions.

    Working Conditions: This is a remote or hyrbrid role with the expectation of working according to Commonwealth Care Alliance’s standard operating hours of 8:30am-5pm Monday-Friday. Ability to travel to provider offices and access to reliable transportation.

    Required Education (must have):    Bachelor’s degree in healthcare administration, business administration, public health, or a related field required. 

    Desired Education (nice to have):Master’s degree in healthcare administration, business administration, public health, or a related field required.

    Required Experience (must have):
  •     8–10 years of progressively responsible experience in provider relations, network management, or healthcare operations within a managed care organization, health plan, or integrated delivery system.Demonstrated success building and managing provider partnerships across multiple provider types (e.g., primary care, specialty, behavioral health, hospitals, and community-based organizations).
  •     Proven ability to analyze provider performance metrics, identify improvement opportunities, and drive accountability to outcomes.Experience resolving escalated provider issues, collaborating cross-functionally to address root causes, and improving overall provider satisfaction.
  •     Track record of leading provider education and engagement initiatives, including provider communications, trainings, and forums.Demonstrated leadership and team management experience, with the ability to develop staff and lead through influence across departments.Desired Experience (nice to have):
  •     Experience with dual-eligible (DSNP) populations preferred.10+ years of experience in provider relations, contracting, or network operations, including 3–5 years in a director or senior management role.
  •     Experience with value-based payment models, performance-based contracting, or population health initiatives.Prior work with hospital systems, large medical groups, and specialty care networks.
  •     Experience supporting provider data integrity, onboarding, and credentialing processes.Proven success in network development or market expansion initiatives.Required Knowledge, Skills & Abilities (must have):
  •     Strong understanding of claims processing, reimbursement methodologies, and payment policies, with the ability to interpret and communicate their impact on provider operations and satisfaction.Strong understanding of Medicare and Medicaid health plan operations, including regulatory and compliance requirements.
  •     Demonstrated analytical and data interpretation skills, with the ability to translate performance data into actionable strategies.Excellent communication and relationship management skills, with the ability to influence diverse internal and external stakeholders.
  •     Skilled in conflict resolution and issue escalation management, maintaining professionalism and diplomacy under pressure.Exceptional organizational, problem-solving, and project management abilities with a focus on results and accountability.
  •     Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and comfort with data dashboards or reporting tools.Ability to lead and facilitate provider meetings, deliver presentations to executive audiences, and represent the organization at external events.
  •     Strong collaboration skills and the ability to work effectively across clinical, operational, contracting, and quality teams.Demonstrated professional presence and strategic thinking in a matrixed environment.
  •     Ability to manage multiple priorities, adapt to changing business needs, and maintain attention to detail in a fast-paced setting.Proactive in identifying issues and developing effective solutions.
  •     Adaptable and able to thrive in high-pressure environments, adjust to shifting priorities, and manage multiple deadlines.Results-oriented and self-motivated, with the ability to work independently and as part of a team to meet departmental goals.
  •     Demonstrates empathy, self-awareness, and the ability to navigate sensitive conversations diplomatically.

    Required Language (must have):English

    Desired Knowledge, Skills, Abilities & Language (nice to have):
  •     Experience developing and executing provider engagement strategies aligned with network performance goals.Familiarity with CRM systems (e.g., Salesforce) and provider relationship management tools.
  •     Understanding of claims operations, utilization management, and quality programs as they relate to provider satisfaction and network performance.Experience with change management and process improvement methodologies.
  •     Knowledge of healthcare economics, reimbursement structures, and financial performance metrics.Demonstrated commitment to equity, inclusion, and community partnership in provider engagement.Experience working cross-functionally with claims, finance, and contracting teams to address provider payment inquiries, resolve escalations, and implement process improvements related to reimbursement accuracy and timeliness. 

    Compensation Range/Target: $133,600 - $200,400

    Commonwealth Care Alliance takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

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