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Employee Relations Consultant, Sr.-logo
Employee Relations Consultant, Sr.
CareBridgeMendota Heights, MN
Employee Relations Consultant Sr. Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered. The Employee Relations Consultant Sr. will be responsible for serving as the primary point of contact for associates and management for associate relations issues including but not limited to: investigations, agency charges (EEO, DOL), employment litigation, associate complaints, performance management, coaching, development, attendance, and other issues. How you will make an impact: Provides advice, guidance, coaching, and training to associates and managers based on policies and legal consultation, and in accordance with employment laws and regulations. Conducts investigations including managing the witness lists, determining line of questioning, analyzing credibility, researching related records as needed and maintaining written record of the investigation. Debriefs leaders at all levels and HRBPs on findings. Provides oversight of the company's internal investigations of associate complaints and serves as a liaison to Legal on associate relations matters. Regularly partners with Ethics and Compliance on crossover investigations. Partners with AR leadership and HRBP for requests for transition agreements related to the separation/termination process, and will regularly use persuasive and advanced communication skills to communicate will all levels of associates throughout the organization. Develops and provides periodic associate relations-related analytical data and analyzes trends to determine appropriate action plans. Minimum Requirements: Requires a BA/BS degree and minimum of 5 years of human resources experience; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: HR designation strongly preferred (SHRM-CP or SHRM-SCP ). Prior experience with Associate Relations and investigations strongly preferred. Workday or similar HCM experience preferred. ServiceNow experience preferred. Fortune/large company experience preferred. For candidates working in person or vitually in the below location(s), the salary* range for this specific position is $69,616 to $120,912. Locations: Colorado, Illinois, Maryland, Minnesota, New York In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Posted 1 week ago

Director, Employee Relations - CT-logo
Director, Employee Relations - CT
Achievement FirstConnecticut, CT
Team: Talent Job Level: Director Location:Hybrid (4 days per week on site) - Connecticut (Candidate must live or relocate within region) Standard Work Hours: 9a-6p Full-Time/Part-Time: Full-T ime Salary: $117,753 About Achievement First Achievement First (AF) is a non-profit 501(c)(3) organization that currently supports 41 public charter schools in New York, Connecticut, and Rhode Island. Consistently rated as one of the top charter school networks in the country for almost 25 years, AF is committed to continuous improvement, programmatic evolution for enhanced student outcomes, and sustainable growth. The majority of AF students are Black and Latinx children from low-income families who will be the first in their families to graduate from college. AF currently employs more than 2,200 staff - 64% of whom identify as Black, Indigenous, and People of Color - who collectively educate nearly 15,000 students in Brooklyn and Queens, NY; New Haven, Bridgeport, and Hartford, CT; and Providence, RI. The mission of Achievement First is to deliver on the promise of equal educational opportunity for all of America's children. AF knows that every child-regardless of race, zip code, or economic status-deserves access to great schools. At AF, students realize their potential and develop the skills they need to graduate from high school, succeed in college, thrive in a competitive world, and serve as the next generation of leaders in their communities. At AF, students and staff embark on a shared journey to fulfill their incredible potential. We are looking for a strategic and dynamic Director, Employee Relations to join our Talent Operations team. Your Impact Achievement First's Talent Operations team ensures strong talent practices are effectively and consistently implemented across the Achievement First network as the organization adapts to scale. The team also seeks to create a world-class employee experience such that all employees feel valued and want to stay at Achievement First to relentlessly support student success. We believe that compassionate, consistent and fairly implemented talent practices are critical to our success at building a network of high performing schools that can close the achievement gap at scale. Reporting to the Sr. Director, Employee Relations & HR Policy, the Director, Employee Relations will play a critical role in helping to promote our positive workplace. The team accomplishes this by: Overseeing comprehensive performance evaluation systems Offering competitive total rewards package Fueling people leadership practices with strong talent data, clear guidance, and efficient processes Creating avenues for employee input and feedback through various talent management surveys Reporting directly to the Sr. Director, Employee Relations & HR Policy, you will be responsible for: Providing expert knowledge and guidance on employment relations functions for your portfolio of schools, executing on investigations, facilitating staff trainings, and other talent management issues as needed Advising schools in leading conflict resolution, mediation facilitation, and overall performance management support including but not limited to warnings, performance improvement plans, and other employee communication Building capacity for the Talent Operations team through ongoing employee relations data review and continuous improvement of all HR functional areas Managing HR administration, including but not limited to employment verifications, vaccination tracking, case management and accommodation requests Overseeing cyclical talent activities including our renewal process, open enrollment, and other special assignments as needed Skills You'll Have All candidates for this position will foster a culture of entrepreneurialism, innovation, and project management to ensure our Talent Operations team, like our schools, are setting a high bar in all areas and pursuing it relentlessly. All candidates will have a Bachelor's degree and a minimum of 10 years of progressive ER/HR experience, 3+ years should be in a senior-level or advisory role with strong focus on ER. Prior experience facilitating training and conducting HR investigations as well as a Master's degree is preferred. An ideal candidate will demonstrate skills in the following areas: Excellent interpersonal skills with demonstrated social intelligence, tact, empathy, respect, and patience Confident in interacting with and influencing individuals at all levels within the organization Ability to thrive in a fast‐paced, entrepreneurial environment; flexible, able to work autonomously as well as take direction as needed Ability to multitask, exceptional detail and follow up skills, and is organized Excellent verbal and written communication skills with a proactive communication style Belief in the Achievement First mission and educational model In addition, the following experience is required to be successful on this team: Knowledge of applicable law (state/federal), regulations, rules, procedures, HR best practice and administration Experience working with HRIS systems, especially ADP Workforce Now is a plus Ability to resolve conflicts and diffuse employee relations related concerns, issues, and situations Ability to work in and travel to schools in Hartford, New Haven and Bridgeport a minimum of four days a week Compensation Achievement First sets salaries are set through a lens of equity, and based on the requisite skills, education, and experience relevant to the role. The salary for this position is $117,753, with no flexibility. Additionally, Achievement First offers to all regular, full-time employees a comprehensive benefits package that includes paid time off, medical, dental, vision, and life insurance, a 403(b) retirement benefit package with match, and paid Family Leave. Achievement First is an equal opportunity employer and an organization that values diversity. People from all diverse backgrounds are strongly encouraged to apply. Spanish language proficiency is a plus. You can learn more about diversity at Achievement First here: http://achievementfirst.org/about-us/diversity/

Posted 30+ days ago

Senior Employee Labor Relations Consultant-logo
Senior Employee Labor Relations Consultant
Brigham And Women's HospitalSomerville, MA
Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. This is a hybrid role that requires an onsite presence at Assembly Row once per week. Job Summary Responsible for working with the Director and other team members to triage concerns submitted via the Know the Line portal for issues related to discrimination, harassment, and other HR policy violations. Advises HR professionals system-wide regarding complex employee relations situations and the interpretation of personnel policies, State/Federal employment laws, and labor contracts. The incumbent will provide comprehensive internal employee/labor relations consultation throughout the system and prepare responses to internal and external complaints, including working closely with local HR and OGC to respond to MCAD and EEOC cases, conduct investigations, write reports, and present findings. The incumbent will conduct training on employee relations and labor issues to support assigned clients. Does this position require Patient Care? No Essential Functions Manages the intake, investigation, COE review, and reporting of all incoming concerns submitted through the Know the Line employee reporting portal. Provides an initial assessment of case complexity and recommends appropriate assignment to local HRBP, ER/LR, DE&I, or other areas, consistent with organizational practices. Manages a caseload of investigations, working both autonomously and collaboratively with team members, HR clients, organizational leadership, Office of General Counsel, security, and others. Advises HR professionals, Managers, and Executives system-wide concerning complex employee relations issues such as workplace violence, substance abuse/drug diversion, and reductions in force. Assists with the preparation of a response to complaints filed with the MCAD, EEOC, or other relevant agencies and attends and/or testifies at hearings and arbitrations as appropriate. Conducts investigations throughout the system in conjunction with entity HR professionals and the Legal Department, prepares reports of the findings, and presents findings to specific audiences as determined by the individual entity. Qualifications Education Bachelor's Degree required Can this role accept experience in lieu of a degree? No Experience At least 5-7 years of experience in employee and labor relations experience Current knowledge of applicable legislation, including employment and labor laws At least 5-7 years of healthcare and management experience preferred Knowledge, Skills, and Abilities Strong knowledge of labor laws, regulations, and compliance requirements. Demonstrated experience in contract negotiation, administration, and interpretation. Ability to effectively handle and resolve complex employee relations issues, conflicts, and grievances. Excellent communication, interpersonal, and negotiation skills. Analytical and problem-solving abilities, with attention to detail and accuracy. Ability to maintain confidentiality, exercise good judgment, and work with sensitive information. Additional Job Details (if applicable) Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs- 35lbs Carrying Occasionally (3-33%) 20lbs- 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision- Far Constantly (67-100%) Vision- Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Posted 30+ days ago

Chef Concierge - Director Of Guest Relations - Conrad New York Downtown-logo
Chef Concierge - Director Of Guest Relations - Conrad New York Downtown
Hilton WorldwideNew York, NY
Join the Luxurious Conrad New York Downtown as Chef Concierge- Director of Guest Relations The Conrad New York Downtown, an all-suite luxury hotel in the heart of Lower Manhattan, is seeking a Chef Concierge- Director of Guest Relations to lead the guest experience and elevate service excellence. In this pivotal role, you will be the face of the hotel's luxury hospitality, curating personalized experiences for our discerning guests while overseeing the Concierge team and guest relations operations. Your expertise will drive seamless service delivery, foster strong community partnerships, and ensure that every guest enjoys an unforgettable stay. What will I be doing? The Chef Concierge-Director of Guest Relations at Conrad New York Downtown is responsible for delivering exceptional guest service, ensuring that every guest experience is personalized and memorable. This role requires a deep knowledge of the local area, luxury service standards, and a passion for hospitality. The Chef Concierge-Director of Guest Relations greets customers, personalizes and customizes guest stays, and responds to inquiries with accurate information regarding hours of outlet operation, hotel services, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. Makes arrangements for these services as needed by guests. Manages department budget, including approval of payroll. Trains, supervises, schedules and assists in evaluating staff Provide personalized service to guests, assisting with reservations, transportation, and local attractions. Anticipate guest needs and preferences, offering tailored recommendations. Supervise and mentor the concierge team, ensuring consistent service quality. Conduct training sessions on local knowledge, service standards, and best practices. Maintain an extensive knowledge of New York City's dining, entertainment, and cultural offerings. Build and maintain relationships with local vendors, restaurants, and attractions for exclusive guest access. Address guest inquiries and resolve issues promptly and professionally. Handle special requests and unique situations with creativity and efficiency. Liaise with other departments to ensure seamless guest experiences. Prepare and communicate daily briefings for the concierge team regarding special events and VIP guests. Manage concierge desk operations, including scheduling and staffing Oversee the concierge budget, reporting on expenses and revenue generation Classification: Full-Time Shift: Various - must be available weekdays, weekends, and holidays. Pay Rate: The annual salary range for this role is $95,000 - $105,000 and is based on applicable and specialized experience and location #LI-JG1 What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality- We're passionate about delivering exceptional guest experiences. Integrity- We do the right thing, all the time. Leadership- We're leaders in our industry and in our communities. Teamwork- We're team players in everything we do. Ownership- We're the owners of our actions and decisions. Now- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability The Benefits- Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents 401K plan and company match to help save for your retirement Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* Career growth and development

Posted 30+ days ago

Client Relations-logo
Client Relations
JetlinxScottsdale, AZ
Summary: The Client Relations is responsible for the delivery of timely and accurate information to clients and delivery of Jet Linx Standards. The Client Relations is the onsite base representative responsible for ensuring a smooth and seamless flight experience from the point of booking to the post-flight follow up and invoicing. Duties & Responsibilities: Represent the client relationship by greeting all relevant arrivals and departures at the assigned base, following the Jet Linx Service Standards. Plan and manage active trips for clients following the Jet Linx Service Standards. Manage, update, and maintain all client accounts, preferences, and expectations, using company systems. Coordinate with Flight Operation Departments to ensure Service Standards are met and/or exceeded and identify any potential issues. Proactively communicate, document, and resolve complaints, escalating to management as necessary. Provide internal and external follow-up to resolve any service failures appropriately. Perform Client Relations base duties as needed. Regular and predictable on-site attendance required. Demonstrate Jet Linx's core values and "Supply the High" in all interactions. Perform other duties as assigned. Knowledge, Skills & Abilities: Ability to understand and tailor all actions in accordance with defined Jet Linx service standards Ability to apply critical thinking to solving urgent matters, getting creative when there is no explicit instruction guide for all issues Establish and maintain effective relationships with clients Ability to work flexible, non-standard hours including nights, weekends, and holidays Proficient with Microsoft Office Suite Ability to work both independently and as part of team Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers Ability to work in a fast-paced environment, with strong attention to detail and organizational skills Ability to maintain the confidentiality of sensitive information Self-motivated and willingness to take initiative utilizing client information for problem resolution and improvements to service Ability to multi-task and complete work within assigned timelines under minimal supervision Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations Operate office equipment as needed Education and Work Experience: Bachelor's degree or 2+ years' experience in an aviation service role 2 years of professional customer service experience required Aviation industry experience or interest preferred Physical Requirements: Majority of work is completed in a normal office work environment Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions Must be able to move up to 25 pounds on an infrequent basis Documentation Requirements: Ability to obtain a U.S. driver's license Proof of eligibility to work in the US Compensation Jet Linx offers a competitive compensation and benefits package to team members. Starting base annual salary for this position ranges from $51,000 to $71,000. Actual base salary provided is dependent upon geographic location, aircraft size (crew positions), relevant education, training and experience of the candidate. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with 6% company match, paid time off and company paid life and short-term disability coverage.

Posted 30+ days ago

Senior Employee Relations Investigator (Remote)-logo
Senior Employee Relations Investigator (Remote)
Scotts Miracle-Gro CompanyFountain, CO
Here at Scotts Miracle-Gro there is no such thing as a typical day. Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace. Below are details on an open job. If the role interests you and you would like to be considered we encourage you to apply! The Senior Employee Relations Investigator has responsibility for conducting thorough and impartial investigations into alleged associate misconduct, complaints, and policy violations across the organization. You will also ensure that workplace investigations comply with Company policies as well as relevant federal, state, and local laws. This role reports to the Employee Relations Manager and is part of a high performing cross functional team supporting all departments. The right candidate for this role will have significant experience in manufacturing or distribution environments and a proven track record of successfully investigating a wide variety of associate concerns. This position is also responsible for assisting with offboarding activities and various HR initiatives/ projects. Written and verbal fluency in English and Spanish is required for this role. This individual will primarily work remotely, supporting our Western region, with the flexibility to collaborate with cross-functional teams operating in the Eastern Time Zone. What you will do in this role: Workplace Investigations: Investigate employee complaints, grievances, and alleged misconduct related to harassment, discrimination, retaliation, and other policy violations that range from simple to complex. The full scope of this responsibility includes conducting intake calls, developing investigation plans, conducting associate interviews, gathering and maintaining detailed case notes, summaries, and investigation reports, updating the Company's case management tool and creating and presenting investigation debriefs in accordance to company and professional standards. Training & Prevention: Partner with the internal Ethics department to develop and implement strategies, tools, and trainings to educate associates, drive HR Compliance, and promote accountability across the organization. Associate Offboarding Activities: Support company offboarding activities such as conducting exit interviews, managing applicable repayments and other duties as assigned to support company offboarding tasks and events. HR Shared Services Support: Support various HR initiatives and projects as needed within the HR Operations team What you will need to be successful: Written and verbal fluency in English and Spanish required Bachelor's degree in Human Resources, Business, or Psychology / Communications is highly preferred 2-4 years of prior HR experiences in manufacturing and/or distribution 2-4 years Prior experience leading employee relations investigations Knowledge of all federal, state and local regulations and compliance requirements related to Employee Relations Ability to identify appropriate information needed and to determine the best course of action to resolve issues Strong organizational skills with the ability to manage multiple tasks, projects, and responsibilities Ability to function successfully in a fast-paced, often changing environment Strong level of confidentiality and ability to remain neutral Computer proficiency and technical aptitude with the ability to use Google Suite Products The starting budgeted pay range for this role will generally fall between $83,300.00 - $98,000.00 per year. Scotts will consider various factors in determining the actual pay including your skills, qualifications, experience, and geographical location.In addition to the determined base salary, this role is also incentive eligible under our corporate bonus programs.For remote roles where the final candidate resides in Alaska, California, Colorado, Illinois, New York, Oregon or Washington, state required pay thresholds will be factored into base salary. Here at ScottsMiracle-Gro, we believe providing an enriching and engaging employee experience is what sets us apart from other organizations. We recognize our employees are so much more than just their job title so we offer programs and benefits that support them in all aspects of their lives. Wondering how we do it? Below is a glimpse of our highlight reel… Our Live Total Health program provides you with options to align to your personal needs. Selections range from medical, dental and vision coverage for you, your spouse/domestic partner and dependents to an outstanding wellness reimbursement program to an unbelievable 401K match (up to 7.5%) as well as a 15% discount on company stock and much more We know our talent is our most precious asset and your unique development contributes to our organization's success now and in the future. Career growth at our company is not always a ladder. It's much more like a rock climbing adventure. Grow through exploration and experiences rather than a predictable linear path. We value the importance of family. We provide access to Maven Family Planning and up to $30,000 to accommodate for adoption, fertility and surrogacy. Be part of something bigger by joining one of our Employee Resource Groups focusing on diversity and inclusion, family, education and sustainability: Scotts Women's Network, Scotts Black Employees' Network, Scotts Veterans Network, Scotts Young Professionals, Scotts Pride Network (GroPride), Scotts Associates for a Greener Earth (SAGE), Scotts Family TREE and our Associate Boards. Join a company with a strong belief in giving back to the communities where we live and work. We have a shared passion for service and volunteerism and believe participating in community service benefits our communities and strengthens our team. Not interested in this role? Stay up to date on future opportunities by joining our ScottsMiracle-Gro and Hawthorne Gardening talent communities. Scotts is an EEO Employer, dedicated to a culturally diverse, drug free workplace. EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Notification to Agencies: Please note that the Scotts Miracle-Gro company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Scotts Miracle-Gro company will not consider or approve payment regarding recruiter fees or referral compensations.

Posted 30+ days ago

HR Generalist-Employee Relations-Human Resources Department-logo
HR Generalist-Employee Relations-Human Resources Department
Fort Bend County, TXRichmond, TX
Fort Bend County is ranked as one of the fastest growing counties in the nation. We have capitalized on not only the creed of our location, but on the "quality of life" for our families to call home. Our employees are the key to our success and the heartbeat of our foundation. The diversity and inclusivity of our community is our strength and at the forefront of a workplace environment welcoming to all. Live Here! Work Here! Responsibilities: Ensures equitable application of organization policies and procedures while applying sound knowledge of relevant employee relations and applicable state and federal compliance laws. Works collaboratively and maintains strong working relationships with County leaders. Consult and provides guidance to ensure disciplinary actions and other sensitive employee matters are handled in a fair and consistent manner throughout the County. This includes advising on appropriate disciplinary action including coaching, counseling, and termination. Prepares leaders for disciplinary conversations by drafting talking points and counseling documents. May participate in escalated counseling meetings or terminations or serve as a witness. Serves as the main point of contact for employees when they have any concerns such as a dispute with their leadership or another employee, a complaint of discrimination or harassment, questions regarding any interpretation or application of the Employee Information Manual, a work-related guideline, or any other County program or initiative. Conduct and manage complex employment-related investigations, end-to-end, including conducting intake meetings, background research, investigative interviews, and debrief meetings for workplace investigations for EEO, and/or sensitive employee relations situations such as allegations of discrimination, harassment, Title VII violations, retaliation, misconduct, hostile work environment, and termination determinations. Responsible for unemployment claims management: Advises supervisors and managers on termination actions, responds to claims for unemployment, assesses the need for appeal on unfavorable claims, and prepares the County's response in Appeal Hearings. Maintains required Employee Relations documentation and files including intake and investigative notes, supporting documents, and final reports. Implements programs to enhance productivity and reduce liability through improved communications and human resource practices. These include but are not limited to guidelines, performance management, employee counseling, employee and supervisory training, hiring processes, and corporate programs. Analyzes and interprets exit interview feedback, summarizes findings, and makes recommendations to department leaders based on trends and concerns. Jointly develops practical implementation plans to resolve ER issues that consider the overall culture/past practices of the organization with the goal of maintaining a positive, engaged work environment. Proactively develops and maintains technical knowledge in employment law and HR/ER, remaining up to date on current trends and best practices. Determines non-training related causes of performance gaps and influences leadership and staff members to address work environment obstacles. HR Policy Management - Partners with assistant director, CHRO, and functional HR leads to review, update, and communicate human resource policies, procedures, laws, standards, and other government regulations. Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers. Qualifications Bachelor's degree in human resources, business administration, Organizational Development or related field required. PHR/SPHR and/or SHRM-CP or SHRM-SCP preferred. Solid knowledge of and the ability to apply local, federal and state employment and EEO laws regulations, ordinances and policies. 3+ years of experience in related field, required, specifically in Employee Relations or HR Generalist roles with a focus in Employee Relations 2+ years working complex Employee Relations issues, FMLA, ADA, Title VII, and other state and federal regulations required. Experience handling workplace investigations and/or EEOC charges is strongly preferred. Bilingual in Spanish is a plus. Principles, practices, and procedures of human resources and organizational development, including methods and techniques of employee counseling, management, and supervisory procedures and practices; applicable federal, state, and local laws, regulations, ordinances, and policies, methods of improving productivity, efficiencies, and communications in the workplace. SALARY RANGE: $28.24-$42.36 range per hour/based on experience and qualifications CLOSING DATE: Upon filling position All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide-range of great benefits. Fort Bend County is an equal opportunity employer, committed to non-discrimination in employment on any basis including race, color, religion or creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy status (including childbirth and related medical conditions), national origin, ethnicity, citizenship status, age (40 and over), physical or mental disability, genetic information, protected military and veteran status, political affiliation or beliefs, or any other classification protected by state, federal and local laws, unless such classification is a bona fide occupational qualification. For more information on Fort Bend County's Title VI / Nondiscrimination Statement, visit www.fbctx.gov/comply Fort Bend County is committed to providing equal opportunity and reasonable accommodations to employees with disabilities. FBC complies with the Americans with Disabilities Act and all other applicable federal, state and local laws regarding disability discrimination and accommodation.

Posted 30+ days ago

Employee Relations Manager-logo
Employee Relations Manager
Vast SpaceLong Beach, CA
At Vast, our mission is to contribute to a future where billions of people are living and thriving in space. We are building artificial gravity space stations, allowing long-term stays in space without the adverse effects of zero-gravity. Our initial crewed space habitat will be Haven-1, scheduled to be the world's first commercial space station when it launches into low earth orbit in May 2026. Our team is all-in, committed to executing our mission safely and on time. If you want to work with the most talented people on Earth furthering space exploration for humanity, come join us. Vast is looking for an Employee Relations Manager to oversee and manage employee relations matters with a focus on ensuring compliance with company policies, employment laws, and regulations. This role involves conducting comprehensive investigations, resolving workplace conicts, and partnering with internal stakeholders to promote a fair, ethical, and inclusive work environment. The ideal candidate will possess strong investigative skills, sound judgment, and a proactive approach to identifying and mitigating risk. This will be a full-time, exempt position located onsite in our Long Beach location. Responsibilities: Operate as the Center of Excellence for all employee relations matters Project manage workplace investigations Provide guidance to the People Business Partner team in structuring complex and sensitive investigations Ensure investigations are conducted thoroughly, objectively, and in compliance with company policies and applicable employment laws. Document investigation processes, findings, and conclusions effectively, ensuring detailed case management. Provide recommendations on appropriate corrective actions, discipline, or policy changes following investigations. Collaborate with Legal, People Business Partners, and business leaders to resolve employee relations issues while ensuring consistency and fairness. Ensure consistent application of company policies and procedures across all departments. Stay current with federal, state, and local employment laws and regulations to ensure organizational compliance. Conduct audits and assessments to evaluate potential risk areas and recommend improvements to minimize legal exposure. Maintain detailed records of investigations, including key findings, timelines, and outcomes. Develop reporting tools to analyze trends, identify risk patterns, and recommend proactive solutions. Present findings and insights to senior leadership to support decision-making and risk mitigation strategies. Conduct regular reviews of the employee handbook to ensure compliance with employment laws and industry best practices. Collaborate with legal counsel to ensure policies reflect current legal requirements and risk management considerations. Ensure all policies are written in clear and accessible language for employees at all levels. Serve as the primary point of contact for employee questions related to handbook policies. Minimum Qualifications: 5-7 years of progressive experience in employee relations, investigations, or compliance roles. Bachelor's degree in Human Resources, Business Administration, related field, or equivalent years of experience. Preferred Skills & Experience: Strong knowledge of employment laws , including wage & hour, ADA, FMLA, FLSA, and EEO regulations. Exceptional investigative skills, including interviewing, documentation, and analysis. Ability to handle sensitive and confidential matters with discretion and professionalism. Strong conflict resolution and mediation skills. Excellent written and verbal communication skills. Ability to collaborate effectively with stakeholders across various organizational levels. Demonstrated ability to manage multiple priorities in a high performing and fast-paced environment. Additional Requirements: This role may require occasional travel for investigations or meetings Willingness to work evenings and/or weekends to support critical mission milestones Ability to lift up to 25 lbs unassisted Pay Range: Employee Relations Manager: $105,000 - $150,000 Salary Range: California $105,000-$150,000 USD COMPENSATION AND BENEFITS Base salary will vary depending on job-related knowledge, education, skills, experience, business needs, and market demand. Salary is just one component of our comprehensive compensation package. Full-time employees also receive company equity, as well as access to a full suite of compelling benefits and perks, including: 100% medical, dental, and vision coverage for employees and dependents, flexible paid time off for exempt staff and up to 10 days of vacation for non-exempt staff, paid parental leave, short and long-term disability insurance, life insurance, access to a 401(k) retirement plan, One Medical membership, ClassPass credits, personalized mental healthcare through Spring Health, and other discounts and perks.We also take pride in offering exceptional food perks, with snacks, drip coffee, cold drinks, and dinner meals remaining free of charge, and lunch subsidized as part of Vast's ongoing commitment to providing high-quality meals for employees. U.S. EXPORT CONTROL COMPLIANCE STATUS The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a "U.S. person" as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. This status includes U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending. EQUAL OPPORTUNITY Vast is an Equal Opportunity Employer; employment with Vast is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Posted 30+ days ago

Customer Relations - Coordinator II (Hybrid)-logo
Customer Relations - Coordinator II (Hybrid)
Carmax, Inc.Richmond, VA
7975 - Richmond CEC - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 CarMax, the way your career should be! ABOUT THIS JOB The Customer Relations Coordinator II is responsible for being the number one advocate for our customers in our response and resolution to escalated customer contacts and all contact types that Customer Relations supports. This includes high-risk brand impacting concerns and executive response contacts. The Coordinator II completes research & partnership with Home Office teams and store management teams in the resolution of customer concerns, including such Home Office teams as: Executive Offices, Legal, Public Relations, Operational Teams, Risk, Asset Protection, Brand and Accounting. With minimal guidance, the position analyzes, executes, and lead through the appropriate Iconic Issue Resolution strategy. This position has responsibility to formulate, affect, interpret, and/or implement empowerment practices and exercises discretion and independent judgment in determining the best course of action with respect to Customer Relations strategies with a high-level of influence. In addition, the position requires in-depth communication of sensitive, complex information, both written and verbal, with key stakeholders. This associate must be a strong courageous leader with an open mind and a demonstrated ability to lead, influence, and mentor fellow associates and partners. ESSENTIAL RESPONSIBILITIES Deliver exceptional customer service to CarMax customers communicating via telephone, social media, and written documentation. Perform responsibilities of the Iconic Issue Resolution Process to include prioritizing a genuine connection with a customer by showing you care, and using discovery questions to fully understand a customer's situation Honor CarMax customers' time by prioritizing availability to respond to customer inquiries. Serve as a CarMax brand ambassador and customer advocate by navigating escalated customer experiences with the goal of creating and rebuilding iconic customer experiences Provide an unrivaled customer service experience and meet CarMax quality expectations via a seamless transition with the right next step for their experience. This will include partnership with different CarMax departments and associates, or by documenting concerns to collaborate on a resolution Serve customers as a trusted resource by delivering a confident recommendation that meets their needs Seamlessly communicate across CarMax teams to include Executive leaders, Legal, Public Relations, Brand, Accounting on consistent customer situations where appropriate Create and maintain case management system with detailed notes and recommendations on next steps for every customer Review and Analyze all cases and associate performance reports to identify areas of personal growth and improvement to meet quality expectations Serve as a mentor providing guidance on resolution to day-to-day questions, influencing resolutions to difficult customer situations, and executing creative solutions. On call as needed for ad-hoc, event-based support, to respond to positive & negative Customer activity on social media or any other contact type. Support the business as needed during operational hours Understand and adhere to company policies and procedures QUALIFICATIONS AND REQUIREMENTS The individual who is selected for this role will exude the four pillars of CarMax's Values; Do the Right Thing, Put People First, Win Together, and Go for Greatness. The candidate must demonstrate exceptional customer service and decision making in their ongoing case resolution, partnerships, and risk assessment to deliver in the best interest of our customers and CarMax. They will be required to work collaboratively & independently to resolve Iconic Issue Resolution, which can be complex. Prerequisites: Bachelor's degree preferred or equivalent work experience. 2+ years of Customer Service experience, preferred; specifically, direct customer interaction with a customer centric approach Work a flexible schedule to include nights, weekends, and holidays Qualifications and Requirements: Ability to solve problems at the root cause and develop innovative solutions Ability to use own experience to train, develop and mentor other associates Ability to motivate others, including gaining buy-in to do the right thing for CarMax Ability to build and maintain strong relationships with coworkers, leaders and customers Ability to provide "win-win" solutions while resolving customer service issues in a positive and professional manner Ability to manage complex tasks in a changing environment, in a professional, responsive manner Ability to communicate complex messages both written and verbally to a wide variety of audiences Ability to complete objectives in a timely manner while balancing time, multi-tasking and interruptions Proven self-starter capable of delivering exceptional results focus, problem solving skills and attention to detail with minimal guidance or instruction Good judgment in selecting methods and techniques for obtaining solutions Ability to use functional knowledge while serving as a resource for internal customers, field management teams & external customers Basic understanding of social media channels and communities Navigate and empathize during stressful interactions with Customers Ability to meet and adhere to CarMax policies, including but not limited to Attendance Policy, Flexible Work Policy and Acceptable Use Policy. Must meet Minimum technology requirements (Type of internet service and Speed of internet service). ABOUT CARMAX CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For. Our Commitment to Diversity and Inclusion: CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Posted 30+ days ago

Developer Relations-logo
Developer Relations
StytchSan Francisco, CA
What We're Looking For Stytch is the most powerful identity platform built for developers-bringing together authentication, authorization, and fraud prevention into purpose-built APIs. With one integration engineering teams can make their product enterprise-ready, AI agent-ready, and threat resistant. We're hiring a Senior Developer Relations Engineer to drive the creation of developer-first content at scale across written, video, and social channels. We're looking for a senior IC who thrives on execution-someone who can ship high-quality technical content daily, amplify our developer brand, and become a recognizable expert across the developer ecosystem. This is a hybrid, full-time position based in the SF Bay Area. We aren't looking for someone to be in-office 5 days per week, but are looking for someone who is excited to collaborate in-person on a weekly basis (3 days per week in-office). What Excites You Teaching through content- Translating complex infrastructure and security topics into clear, actionable learning for developers. You'll create developer-facing content such as blog posts, code samples, documentation, example apps, videos, etc (this is not meant to be a prescriptive list, we'd love to experiment with new types of content that will help drive developer engagement!). Creating at high velocity- Using AI tools to accelerate your workflow, publish multiple articles per week, and spin up tutorials based on real-time feedback. Owning the full content lifecycle- Driving content from idea to launch to ongoing iteration, guided by data and developer input. Exploring new channels- Experimenting with emerging formats and platforms like Reddit, Discord, LinkedIn, or wherever developers gather. Working cross-functionally- Collaborating with engineers, PMs, and marketers to shape content that supports product and go-to-market goals. What Excites Us Proven content experience- 5+ years in developer relations, developer education, developer advocacy, technical content, or engineering, with a track record of high-output, high-quality work. Full-stack fluency- Comfortable working with React, TypeScript, Go, Node, or similar stacks. Deep developer empathy- Skilled at making identity and security approachable and engaging. Bias toward action- You ship daily, not monthly, and iterate fast. Strategic use of AI and SEO - Leveraging tools and insights to scale discoverability and performance. What Success Looks Like Consistent output- You publish multiple high-quality articles each week, aligned with strategic initiatives. Discoverability impact- Your content improves Stytch's visibility in developer communities and is cited across search and LLM results. Platform growth- You grow Stytch's presence on emerging developer platforms like Discord, Reddit, and TikTok. Cross-functional leverage- Your work helps launch new features and supports broader Product and Marketing efforts. Fast iteration- You analyze performance metrics and feedback quickly, using them to refine narrative, format, and technical depth. Expected base salary $160,000-$220,000. The anticipated base salary range is not inclusive of full benefits including equity, health care insurance, time off, paid parental leave, etc. This base salary is accurate based on information at the time of posting. Actual compensation for hired candidates will be determined using a number of factors including experience, skills, and qualifications. We're looking to hire a GREAT team and that means hiring people who are highly empathetic, ambitious, and excited about building the future of user authentication. You should feel empowered to apply for this role even if your experience doesn't exactly match up to our job description (our job descriptions are directional and not perfect recipes for exactly what we need). We are committed to building a diverse, inclusive, and equitable workspace where everyone (regardless of age, education, ethnicity, gender, sexual orientation, or any personal characteristics) feels like they belong. We look forward to hearing from you! Learn more about our team and culture here! Stytch participates in e-verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the United States. #li-hybrid

Posted 30+ days ago

Epcor Careers - Senior Advisor, Government Relations-logo
Epcor Careers - Senior Advisor, Government Relations
EpcorGlendale, AZ
Highlights of the job Are you passionate about local government affairs and eager to make a significant impact? EPCOR is looking for a dynamic professional to join our team as a Senior Advisor, Government Relations. In this role, you will develop and implement strategic plans, build and maintain relationships with government officials, and ensure our strategies align with EPCOR's long-term goals. If you have strong analytical skills, excellent communication abilities, and a commitment to fostering a respectful and safe workplace, we invite you to apply and become part of our high-performing, diverse team! What you'd be responsible for Create and manage a local government affairs business plan that includes mission, vision, values, strategic positioning, operational plans and resource allocation to achieve company goals. Develop and implement a comprehensive government relations strategy with a primary focus on local government in Arizona, while supporting state and federal initiatives as needed. Represent EUSA to local government officials (elected and non-elected). Develop and recommend a relationship building and maintenance strategy for EUSA through effective identification, engagement and networking with government officials (elected and non-elected) Strategically plan and identify the necessary budget requirements to ensure the provision of effective local government relations services. Ensure that Local Government Relations' strategies are at all times aligned with and support achieving EPCOR's Long-Term Plan. Actively participate in the company's commitment to a "zero-injury" workplace and assure that safe working practices and rules are followed. Work with various members of the public, including contractors, developers, customers, as well as employees at various levels in the organization with patience, attentiveness, clear communication skills, knowledge of EPCOR's services and messaging, and empathy. Contribute to EPCOR's Respectful Workplace culture, wherein EPCOR's employees participate in a high performing, diverse work environment free of disrespectful behavior, discrimination, workplace bullying, harassment and workplace violence and in which people are respected and accountable. Cultivating and establishing municipal relations within the State of Arizona Assisting and managing Grant Endeavors Perform other duties as assigned to support the company's objectives and adapt to the evolving needs of EPCOR USA Ensure all government relations activities comply with relevant laws, regulations, and ethical standards, including lobbying and ethics regulations. Advocate for the company's interests in meetings, public hearings, and other forums with government entities and/or stakeholders relevant to the specific endeavors. Other duties as assigned. What's required to be successful Bachelor's degree in Applied Communications, Political Science or a related discipline preferred. Minimum of 3+ years of direct experience in Government Relations or Public Affairs. Experience in the utility industry or related field with expertise in handling local GR, including experience with state, county, and municipal officials is preferred. Excellent quantitative, analytical, and problem-solving skills as well as strong communication skills, solid time management and organization skills. Intermediate to advanced skills with Microsoft Office, particularly Excel required. Excellent interpersonal skills, strong influencing skills. Excellent leadership skills, presence and the ability to deal effectively with and maintain productive relationships with employees at all levels, senior management and various external stakeholders. Excellent verbal and written communication skills, as well as interpersonal skills (persuasion, listening, cooperation and diplomacy) that create an atmosphere of trust and mutual respect among all team members. Valid Arizona Driver's License with good driving history. Other important facts about this job Jurisdiction: Professional Hours of work: 80 hours biweekly Some overnight travel required. Hybrid remote and in-office. Learn more about Working at EPCOR! Follow us on LinkedIn, Twitter, Glassdoor or Facebook! #LI-TA2 Please note the following information: A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in the United States. (A copy of a valid work permit may be required.) If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment. A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion. To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.

Posted 6 days ago

Analyst - Finance And Investor Relations-logo
Analyst - Finance And Investor Relations
Ascent ResourcesOklahoma City, OK
Ascent Resources is seeking an experienced Finance and Investor Relations Analyst. This position is located in Oklahoma City, OK and will report to the Manager of Finance and Investor Relations. The level of this position will be hired commensurate with experience. Primary Duties & Responsibilities Assist with the quarterly earnings process, create communication materials, draft earnings releases, call scripts and investor presentations Collaborate with the rating agencies regarding the Company's credit profile, financial projections and key financial metrics Maintain active dialogue with high yield investors, equity/debt analysts and other parties Assist with capital market efforts to support ongoing business needs and manage maturity profile Prepare and analyze competitor peer analysis and quarterly benchmarking Collaborate with cross-functional teams to support the ongoing growth of the business Effectively communicate with leaders across the company, including the C-suite Assist with other finance functions as needed Knowledge, Skills & Abilities Qualifications and Experience: 2-4 years investment banking, private equity, or corporate finance experience Strong ability to analyze and summarize financial information Deep understanding of E&P and midstream dynamics and upstream O&G resource plays across the lower 48 Capital markets, planning, investor relations and/or corporate and asset level M&A experience Unquestionable ethics, integrity, and business judgement Ability to work in a fast-paced environment with a high sense of urgency Effectively communicate at all levels of the organization Able to work and collaborate effectively in a team environment Education & Work Experience Required Minimum Requirements: Bachelor's degree in Finance, Economics, and/or Accounting 2+ years of industry experience, investment banking or private equity Prior upstream or midstream experience Preferred: Master's degree in Finance, Economics, and/or Accounting 4+ years of industry experience, investment banking or private equity MBA and/or CFA Ascent Benefits Benefits start day one Generous 401(k) PTO based on industry or job-related experience Tuition assistance after 1 year Twelve paid holidays Many volunteer opportunities Gym reimbursement Ascent Resources provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Ascent complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Posted 5 days ago

Guest Relations - (Pine Knob, Meadow Brook, Michigan Lottery Amphitheatre)-logo
Guest Relations - (Pine Knob, Meadow Brook, Michigan Lottery Amphitheatre)
IlitchDetroit, MI
Amaze, Inspire, Unite Job Summary: To be an ambassador of Ilitch Sports + Entertainment by providing first class customer service to every single guest. Key Responsibilities: Welcome and greet all of our guests and assist them with any question or need they may have during their visit. Assist outside the arena with line management in all weather conditions. Handle all complaints from start to finish including seating issues and issues with other guests. Run the Guest Service Offices. Engage guests at every opportunity. Assist with finding lost guests. Enforce building policies. Look out for guest's safety and well-being. Assist our disabled guests including wheelchair escorts. Work with other departments to provide each guest with the best possible experience. Jump in and assist in other job duties related to the Guest Experience Team. Minimum Knowledge, Skills and Abilities: High school diploma and one to two years of customer service-related experience is required. Must be comfortable working in large crowds. Must have a pleasant, calm, and outgoing personality. Ability to speak clearly and concisely under pressure. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively communicate information in one-on-one and small group situations to customers, clients, and other colleagues of the organization. Working Conditions: Irregular and extended hours including nights, weekends, and holidays. Ability to climb stairs and stand for long periods of time. Ability to occasionally lift and/or move up to 25 pounds, including pushing a wheelchair. Will be a few mandatory event days. While performing the duties of this job, you will be exposed to all outside weather conditions. The noise level in the work environment is extremely loud. Frequent visual/auditory stimulation. Will be working in cigarette, marijuana and fog machine smoke. All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment. Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. PRIVACY POLICY

Posted 1 week ago

Employee Relations Consultant, Sr.-logo
Employee Relations Consultant, Sr.
CareBridgeDurham, NC
Employee Relations Consultant Sr. Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered. The Employee Relations Consultant Sr. will be responsible for serving as the primary point of contact for associates and management for associate relations issues including but not limited to: investigations, agency charges (EEO, DOL), employment litigation, associate complaints, performance management, coaching, development, attendance, and other issues. How you will make an impact: Provides advice, guidance, coaching, and training to associates and managers based on policies and legal consultation, and in accordance with employment laws and regulations. Conducts investigations including managing the witness lists, determining line of questioning, analyzing credibility, researching related records as needed and maintaining written record of the investigation. Debriefs leaders at all levels and HRBPs on findings. Provides oversight of the company's internal investigations of associate complaints and serves as a liaison to Legal on associate relations matters. Regularly partners with Ethics and Compliance on crossover investigations. Partners with AR leadership and HRBP for requests for transition agreements related to the separation/termination process, and will regularly use persuasive and advanced communication skills to communicate will all levels of associates throughout the organization. Develops and provides periodic associate relations-related analytical data and analyzes trends to determine appropriate action plans. Minimum Requirements: Requires a BA/BS degree and minimum of 5 years of human resources experience; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: HR designation strongly preferred (SHRM-CP or SHRM-SCP ). Prior experience with Associate Relations and investigations strongly preferred. Workday or similar HCM experience preferred. ServiceNow experience preferred. Fortune/large company experience preferred. For candidates working in person or vitually in the below location(s), the salary* range for this specific position is $69,616 to $120,912. Locations: Colorado, Illinois, Maryland, Minnesota, New York In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Posted 1 week ago

Guest Relations Lead-logo
Guest Relations Lead
Jamul CasinoJamul, CA
Jamul Casino is San Diego's newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck - all opening in the early part of 2025. Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members' well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, and much more. It's no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 by San Diego's Business Journal. Essential Duties and Responsibilities The following and other duties may be assigned as necessary: Oversee and support the Guest Relations Specialists in all aspects of their roles, ensuring the team delivers exceptional service. Lead by example in answering incoming calls and providing the highest level of service during all interactions, using proper greetings while demonstrating genuine interest to ensure guest satisfaction. Responds to guest questions in a professional manner and follows enterprise standards. Manage the room reservations process, ensuring accuracy and adherence to professional verbiage and etiquette. Maintain an accurate inventory of available rooms, room assignments, and accommodate guest preferences when possible. If preferences are not available, provide suitable solutions or alternatives. Block rooms as well as pre-block for special groups as needed. Ensure the accurate entry of special requests into the system and monitor these requests to ensure they are fulfilled. Tailor every interaction with guest needs and assist in making room recommendations. Oversee the handling of all incoming calls, ensuring proper phone etiquette with a cheerful and pleasant voice; ensure voice mails are reviewed and responded to in a timely manner. Address escalated guest concerns, ensuring they are resolved promptly, courteously, efficiently, and with a sense of urgency. Communicate all guest concerns to the Hotel Manager and other relevant departments, ensuring issues are resolved quickly and effectively. Train and mentor Guest Relations Specialists, providing guidance and support to enhance their performance. Maintain up-to-date knowledge of the Sweetwater Rewards program, promotions, events, hours of operations of venues, etc., so that guests receive accurate and prompt information when requested. Input comment card information for tracking and reporting purposes and ensure the timely follow-up on guest feedback. Perform other job-related and compatible duties as assigned and needed. Requirements/Qualifications/Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or equivalent Minimum of 2 years of experience in guest service/hospitality, with at least 1 year in a supervisory or leadership role. Hotel room sales experience preferred Ability to lead and motivate a team, providing clear instructions and support. Strong interpersonal skills Must possess a friendly and outgoing demeanor Bilingual in a foreign language preferred Must have the ability to operate computer/computer software programs, copy machines, computer printers/embossers, and other office equipment Excellent telephone etiquette, verbal, and written communication skills required Must have schedule flexibility, including evenings, weekends, holiday shifts, and overtime when needed Certificates, Licenses, Registrations Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. Ability to earn and maintain a Gaming License. Physical Requirements/Work Environment/Skills The physical demands and working environment described here are representative of those that a team member encounters and must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Role to be performed on the Jamul Casino Resort property Must be able to sit or stand at a desk for up to 6 hours a day (stand-up desks will be provided) Must be able to lift to 15 pounds on a regular or continuing basis This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, listening, and hearing ability, and visual acuity Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, and over the telephone. Must be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces. Team members could be exposed to an environment containing unrestricted second-hand tobacco smoke. Ability to read and communicate verbally in English. Written communication skills in English may also be required. Additionally, Spanish and/or Tagalog language skills highly preferred. Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Excellent typing skills. Enough to clearly and professionally communicate in writing.

Posted 30+ days ago

Coordinator - OEM Relations-logo
Coordinator - OEM Relations
Holman AutomotiveMaple Shade, NJ
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman is looking for an OEM Relations Coordinator to help support Holman Central Services. Assist in managing and maintaining up-to-date information regarding OEM contacts at the national, regional, and market levels. Support the preparation process for key OEM meetings, ensuring all materials and schedules are aligned and communicated. Help prepare and distribute meeting notes, summaries, and key action items from OEM meetings, Brand Calls and Industry Conferences ensuring alignment across internal teams. Maintain and update the consolidated view of the Market, Regional, and National OEM meeting schedules. Support the tracking and analysis of store performance against dealer scorecards and key performance indicators (KPIs) for dealerships. Collaborate with internal teams to gather data needed for OEM scorecard management and KPI analysis. Assist in the collection, tracking and communication of store compliance with OEM bonus programs for internal awareness. Perform other duties and special projects as assigned to support the OEM Relationship Manager in achieving departmental goals. Perform all other duties and special projects as assigned Education and/or Training: Bachelor's degree in a related field or equivalent work experience Additional education, certifications, or other distinctions are a plus Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.) Familiarity with OEM-dealer relationships and the key performance indicators (KPIs) that drive success in this field. Relevant Work Experience: 2-4 years' experience Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type): Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Paid Pregnancy/Parental leave Paid Military Leave Tuition Reimbursement Benefits: Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees. Click here for Washington State benefit information. Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements. Click here for Washington State benefit information. Pay: We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $56,400.00 - $81,775.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings. Equal Opportunity Employment and Accommodations: Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Posted 30+ days ago

Strategy & Operations Associate - Vendor Relations-logo
Strategy & Operations Associate - Vendor Relations
Verse MedicalNew York, NY
About Verse Medical We're building the software infrastructure that enables hospital-quality care, at home. As healthcare costs have increased, the patient's home has become incredibly important as a site of care. Yet, patients recovering at home are highly underserved. Patients can only get better at home if they receive the high-quality care that they need reliably. The existing in-home care process involves a patchwork of different vendors, all connected through faxes and phone calls. We're building modern, robust software that solves this challenge. We currently operate across 49 states with most of the largest health systems in the US. We're a Series B company, backed by some of the best investors in technology and healthcare including SignalFire and Sapphire Ventures. We have ambitious expansion plans, so it's a particularly exciting time to join the company as we're aggressively expanding the team. What the role consists of: Own and manage relationships with our key manufacturer partners, including coordinating contract negotiations and sales collaborations Analyze the impact of potential and realized manufacturer pricing changes Serve as the company point of contact as we liaison with our key manufacturers Lead new vendor selection and implementation processes as Verse expands into new product categories and establish our sourcing and distribution strategy Interface with internal product and operations teams to assess feasibility of new vendors before and during implementation What we're looking for: 1+ years in a previous consulting, banking, or other intellectually rigorous role Excellent analytical skills Consultative, willing to take feedback and iterate accordingly High level of organization and attention to detail Willingness to attend industry conferences, meetings, and dinners to build and maintain partner relationships Willingness to take on complex and ambiguous challenges with a can-do attitude. This role may occasionally require extended working hours to meet deadlines and achieve business-critical objectives Why this role: Fast career progression. We're at an inflection point as a company and want our team members to grow with us. Work in a low bureaucracy environment that allows you to do your job well. Work highly cross-functionally and learn about essentially every function within our business. $70,000 - $130,000 a year We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at recruiting@versemedical.com. As a company, we value fairness, helpfulness, transparency, leadership and build our teams around these values. Check out our careers page to get to know us better as you think about your next step at Verse Medical.

Posted 30+ days ago

Physician Relations Liaison- Dermatology-logo
Physician Relations Liaison- Dermatology
University of Maryland Faculty PhysiciansColumbia, MD
The Physician Relations Liaison is responsible for implementing relevant outreach plans and efforts to market clinical services to providers, with the goal of growing and developing referrals. This includes meeting with providers, clinical managers and nurses. The position focuses on building relationships through educating providers on pre-specified, targeted areas of focus, to increase referral volumes and meet the needs of referring providers. The liaison will also attend internal meetings to meet new providers and/or learn about strategic initiatives that they will promote into the region; and other duties as assigned. EDUCATION and/or EXPERIENCE Bachelor's degree with a concentration in Communications, Journalism, English, Marketing, Business or a related field is required 3-5 years of relevant, full-time marketing experience, preferably in healthcare or nonprofit Experience managing a marketing budget preferred Experience with SEO, social media platforms, email marketing platforms, survey/polls platforms and analytics reporting Some travel may be required ESSENTIAL FUNCTIONS Develops and maintains strong relationships with physicians to build loyalty, strengthen the physician-physician relationship, and increase referrals. Provides competitive insights and market intelligence regarding designated territory. Strategically plans and implements outreach efforts to generate new patient volume within strategically defined service lines. Communicates the concerns of external providers to strategy office and internal leadership and provides follow up. Effectively uses all marketing and communications tools to promote the brand and specific service lines, using key communication strategies, techniques, and tools. Maintains client confidentiality according to state statutes, federal regulations, and policies and procedures to protect patient's rights. Total Rewards The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographical location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/ training and other qualifications. University of Maryland Faculty Physician's Inc. offers a total rewards package that supports our employee's life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits

Posted 3 days ago

Provider Relations Representative-logo
Provider Relations Representative
American Health PartnersSpringfield, MO
American Health Plans, a division of Franklin, Tennessee-based American Health Partners Inc. owns and operates Institutional Special Needs Plans (I-SNPs) for seniors who reside in long-term care facilities. In partnership with nursing home operators, these Medicare Advantage plans manage medical risk by improving patient care to reduce emergency room visits and avoidable hospitalizations. This division currently operates in Tennessee, Georgia, Missouri, Kansas, Oklahoma, Utah, Texas, and Mississippi, Louisiana, Iowa, and Idaho with planned expansion into other states in 2024. For more information, visit AmHealthPlans.com. If you would like to be part of a collaborative, supportive and caring team, we look forward to receiving your application! Benefits and Perks include: Affordable Medical/Dental/Vision insurance options Generous paid time-off program and paid holidays for full time staff TeleDoc 24/7/365 access to doctors Optional short- and long-term disability plans Employee Assistance Plan (EAP) 401K retirement accounts Employee Referral Bonus Program ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation Contracting providers and essential vendors in current service areas to maintain CMS adequacy and providing necessary services in the care of the Plan members Insuring providers and essential vendors in current service areas meet the credentialing requirements for their appropriate service lines Educating providers on the Health Plan(s) functions and roles in caring for its membership Ongoing educational updates as prescribed by CMS and the Health Plan(s) policies To conduct the education presentations of the Health Plan(s) providers to insure their understanding and commitment with the Health Plan(s) Monitor, maintain and support provider relationships to insure network coverage in all areas To work with and be involved in implementation as needed Establish a positive work environment that encourages participation in process improvement and commitment to department/company success Complete corporate assignments as assigned Required Skills: Must be fluent in all current provider payment methodologies including per diems, DRGs, and APCs Must have knowledge and familiarity with all levels of medical services and ability to rapidly develop working relationships Must be able to accept instructions and work independently in the completions of goals and assignments Must have strong negotiation, organization, presentation and time management skills Must be able to effectively communicate with all levels of medical staff to explain Health Plan(s) program, benefits and goals Must be able to work effectively in a team environment Excellent computer skills, including Microsoft Office Suite Must be self-motivated, dependable, team and goal-oriented Required Work Experience: Experience in the health care field required Prior experience in network development / network services is preferred Prior experience with acute and post-acute facilities is beneficial Prior experience with Medicare Advantage plans is helpful Licensing/Certification/Education Requirements: Bachelor's degree Other Requirements: Must be available to work 8 a.m. until 5 p.m. local time Position requires travel to network provider locations. Teleworking is an option if criteria are met EQUAL OPPORTUNITY EMPLOYER Our Organization does not discriminate based on race, color, religion, sex, handicap, disability, age, marital status, sexual orientation, national origin, veteran status, or any other characteristic(s) protected by federal, state, and local laws. The Organization will also make reasonable accommodations for qualified individuals with disabilities should a request for an accommodation be made. This employer participates in E-Verify.

Posted 4 days ago

Senior Employee Relations Partner (Non-Investigations)-logo
Senior Employee Relations Partner (Non-Investigations)
OpenAISan Francisco, CA
About the Team OpenAI's People team is committed to hiring, engaging, and supporting world-class talent to help safely build and deploy universally beneficial Artificial General Intelligence (AGI). The Global Employee Relations and People Standards team guides OpenAI through some of its most nuanced and high-impact people challenges. With deep expertise in employee relations, investigations, compliance, and policy, we design thoughtful, principled solutions that reflect our values and the unique pace of OpenAI. We don't default to rigid frameworks - instead, we lead with context, care, and creativity to support our people through complexity, growth, and change. About the Role We're looking for a Senior Employee Relations Partner to focus on non-investigative matters, supporting high-trust, high-impact People matters. This includes conflict resolution, high-risk performance management, sensitive employee exits, and navigating workplace dynamics that require thoughtful, strategic support even when they don't involve formal investigations. We're looking for someone who brings creativity, flexibility, and a deeply human-centered approach to solving People challenges. You're energized by complexity and nuance, and instinctively seek out tailored, thoughtful solutions rather than one-size-fits-all answers. You don't just apply rules; you understand context, think strategically, and help leaders make principled decisions that reflect our values and evolving culture. This role is a fit for someone who adapts quickly, thrives in uncertainty, and focuses on what's possible, not just what's standard. This work requires exceptional interpersonal skills and the ability to connect across all levels, build trust quickly, and guide leaders with clarity and confidence. You should be comfortable in a high-growth, fast-changing environment, making sound decisions with imperfect information. You bring expertise in navigating high-tension, highly escalated employee situations, and remain calm, clear-headed, and grounded under pressure. You'll approach your work with urgency, empathy, and strong judgment, serving as a collaborative partner and steady presence in nuanced People moments. Your impact will help reinforce a culture of clarity, accountability, and psychological safety, and support leaders and teams in doing their best work through times of growth and complexity. You'll have several responsibilities, including: Coach and guide managers, HRBPs, and cross-functional partners through complex or high-risk employee situations, including conflict resolution, interpersonal friction, performance challenges, and difficult conversations. You'll bring emotional intelligence and principled thinking to every interaction. Partner closely with our Legal and HRBP teams on strategic performance management, offering guidance on performance improvement plans (PIPs), documentation, and exit strategies. You'll help ensure decisions prioritize fairness to the individual while also supporting overall team health and business needs. Collaborate with cross-functional partners and leadership to ensure alignment on People decisions, organizational changes, and policy implementation. Lead or support sensitive, high-touch employee exits where preserving dignity, ensuring compliance, and maintaining cultural alignment are all essential. Act as a sounding board and escalation partner for workplace culture concerns, manager-employee dynamics, and early signals of broader People issues. Help build scalable tools, templates, and frameworks that strengthen the ER muscle across the company and reduce over-reliance on formal processes or investigations. Navigate ambiguity with a proactive, calm, creative, and solutions-oriented mindset, helping to clarify issues and move toward resolution in a dynamic, evolving environment. Use data and insight to identify trends and advise on systemic solutions that promote trust, engagement, and long-term cultural health. We'll look for these qualities, experience, and skills: A Bachelor's degree with 8+ years of experience in employee relations or other People experience roles, ideally in high-growth, fast-paced, and highly dynamic environments. Experience in tech, research, or mission-driven orgs is a plus. A non-conventional mindset. You bring creative, outside-the-box thinking to complex People issues, and you're not bound by the way things have always been done. You know when structure helps, and when a bespoke approach is the better path. Proven experience managing high-tension, highly escalated employee situations with discretion, empathy, and calm under pressure. You know how to de-escalate effectively, build trust in difficult moments, and support leaders through emotionally charged or high-stakes scenarios. A proven track record of handling complex performance management, sensitive exits, and conflict resolution with a steady, thoughtful, and pragmatic approach. Exceptional interpersonal and relationship-building skills-you build trust quickly, communicate with warmth and clarity, and can connect with employees, managers, and senior leaders alike. A low-ego, high-ownership mindset. You're equally comfortable advising executives and rolling up your sleeves to fine-tune a template, fix a process, or support an employee through a difficult moment. Strong instincts for People and culture, with the ability to read situations, understand organizational dynamics, and offer grounded, empathetic guidance. Excellent verbal and written communication skills, especially when navigating sensitive or high-stakes conversations. Comfort operating in ambiguity and rapid change, with the ability to move quickly and decisively while staying aligned with OpenAI's mission and values. A commitment to fairness, discretion, and principled decision-making. You're thoughtful, balanced, and clear-eyed, even under pressure. Workplace & Location This role is based in our San Francisco office and we aren't considering remote applications. We offer relocation support to new employees, and we use a hybrid work model: three days in the office per week with optional work from home on Thursdays and Fridays. Our open-plan offices have height-adjustable desks, conference rooms, phone booths, well-stocked kitchens full of snacks and drinks, three in-house prepared meals daily, a private outdoor space for working in the sun or socializing, nap rooms, private bike storage, and more. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link. OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Posted 1 week ago

CareBridge logo
Employee Relations Consultant, Sr.
CareBridgeMendota Heights, MN
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Job Description

Employee Relations Consultant Sr.

Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered.

The Employee Relations Consultant Sr. will be responsible for serving as the primary point of contact for associates and management for associate relations issues including but not limited to: investigations, agency charges (EEO, DOL), employment litigation, associate complaints, performance management, coaching, development, attendance, and other issues.

How you will make an impact:

  • Provides advice, guidance, coaching, and training to associates and managers based on policies and legal consultation, and in accordance with employment laws and regulations.
  • Conducts investigations including managing the witness lists, determining line of questioning, analyzing credibility, researching related records as needed and maintaining written record of the investigation.
  • Debriefs leaders at all levels and HRBPs on findings.
  • Provides oversight of the company's internal investigations of associate complaints and serves as a liaison to Legal on associate relations matters.
  • Regularly partners with Ethics and Compliance on crossover investigations.
  • Partners with AR leadership and HRBP for requests for transition agreements related to the separation/termination process, and will regularly use persuasive and advanced communication skills to communicate will all levels of associates throughout the organization.
  • Develops and provides periodic associate relations-related analytical data and analyzes trends to determine appropriate action plans.

Minimum Requirements:

Requires a BA/BS degree and minimum of 5 years of human resources experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

  • HR designation strongly preferred (SHRM-CP or SHRM-SCP ).
  • Prior experience with Associate Relations and investigations strongly preferred.
  • Workday or similar HCM experience preferred.
  • ServiceNow experience preferred.
  • Fortune/large company experience preferred.

For candidates working in person or vitually in the below location(s), the salary* range for this specific position is $69,616 to $120,912.

Locations: Colorado, Illinois, Maryland, Minnesota, New York

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

  • The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.