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Patient Relations Specialist
Eye Care PartnersDayton, OH
MUST LIVE IN ONE OF OUR 18 States: Missouri, Florida, Kansas, Kentucky, Pennsylvania, Virgina, New Jersey, Texas, Minnesota, Michigan, Oklahoma, Alabama, North Carolina, Georgia, Illinois, Ohio, Indiana, Arizona Pay: $17.00 Hourly; No Negotiation Job Title: Contact Center Patient Relations Specialist SUMMARY We are looking for a Patient Relations Specialist to join our growing contact center team. An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing patients that we provide unsurpassed care right from the start. ESSENTIAL DUTIES AND RESPONSIBILITIES Respond to incoming phone calls for all sites promptly and in an exceptional quality manner. Appropriately schedule patient appointments in NextGen based on physician preferences. Clearly and concisely document patient request and pertinent information via Electronic Medical Record (EMR) so that we can successfully respond to patient needs. Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals. Coordinates work efforts with other team members to achieve an efficient workflow within the office. QUALIFICATIONS Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients. Perform other office duties as assigned by the manager. EDUCATION AND/OR EXPERIENCE Minimum of High School Diploma or GED Minimum of 1-3 years related experience in a call center or as a receptionist. Health care experience preferred. Prior experience with NextGen software or other EMR is preferred. Be helpful and courteous and display strong communication and interpersonal skills. Must be a well-organized team-player with great attention to detail. Motivated and dependable with a patient friendly personality. Demonstrates superior computer skills. LICENSES AND CREDENTIALS Minimum Required: None SYSTEMS AND TECHNOLOGY Proficient in Microsoft Excel, Word, PowerPoint, Outlook We Offer Competitive pay and comprehensive benefits including medical, dental, vision, 401k, paid holidays and Paid Time Off. Career experiences that provide team members with opportunities for personal and professional growth in a rewarding work environment. Opportunities that spark your imagination and ignite your passion to help others. If you need assistance with this application, please contact (636) 227-2600 Please do not contact the office directly - only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Posted 2 weeks ago

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Deputy Government Relations Director
Service Employees International UnionWashington, DC
SEIU (Service Employees International Union) Job Title: Deputy Director of Government Relations Grade: MGT G Annual Pay: $141,691.74 Location: Washington, DC Organization Overview: We are the Service Employees International Union (SEIU), a union of about 2 million diverse members in healthcare, the public sector, and property services. We believe in and fight for our Vision for a Just Society: where all workers are valued and all people respected-no matter where we come from or what color we are; where all families and communities can thrive; and where we leave a better and more equitable world for generations to come. We are an anti-racist union determined to check corporate power and uproot structural racism through unions-worker power and collective action-and government-legislative and political action. We fight for Unions for All and a Government that Works for All so that all of us, across race and place, can have power together in unions and participate fully in our democracy. Purpose: The Deputy Director of Government Relations is responsible for assisting the Director to oversee the legislative campaigns for the Service Employees International Union, a 2-million-member organization dedicated to improving the lives of workers and their families. SEIU's legislative and policy programs aim to build a more just society, including efforts to raise wages and build power for working people, to win racial justice, to win immigrant justice and to take on the impact of excessive corporate power on our democracy, economy and environment. Primary Responsibilities: (Any one position may not include all of the specific duties and responsibilities listed. Examples provide a general summary of the work required and should not be treated as a total and complete list of expected duties to be performed by employees in the classification.) In consultation with the Director, work with the Officers and local unions to develop and drive the union's legislative and policy platform and agenda at the federal, state and local level. Ensure SEIU's agenda supports the union's plan to grow and build power for working people. Drive issue campaign efforts, developing strategy, coordinating tactics including field, press, digital and policy materials. Lead the Department's staff development and organizational equity work, including planning staff meetings, training and development. Manage or represent Department on union-wide projects, such as annual member and staff conferences or Conventions. Coordinate with key strategic partners on campaigns and state and local infrastructure, including other labor unions, advocacy organizations and community organizing networks. Act as spokesperson and representative for the Union on legislative and policy matters. Recruit and supervise staff and consultants; oversee, develop and evaluate individual workplans; manage and promote staff development. Performs other duties and special projects as assigned in support of the work of the department. Contacts: All SEIU Staff and Departments, state council and local union political directors and leaders, federal and state political leaders, policy analysts and other coalition partners and allies. Direction and Decision Making: This position reports to the Director of Government Relations and works independently. Education and Experience: Degree from an accredited four-year college or university is preferred, or equivalent experience. A minimum of 8-10 years of experience in legislative and policy work, union leadership, organizing or campaign related work. Knowledge of public policy legislative process on a federal, state and local level, and a proven ability to advocate for legislative and policy change with the government. Knowledge of the labor movement and its partners and allied movements. Proven ability to develop and maintain a variety of relationships on a variety of levels. Experience with issue, organizing or political campaigns. Ability to recruit, develop and manage staff on various levels, with proven experience building an equitable and inclusive staff. Excellent planning and organizational skills, including strategic planning, including the ability to manage multiple priorities in a timely manner and keep track of a variety of projects. Ability to analyze issues, define problems and propose creative solutions in political and legislative environments. Excellent oral and written communications skills, and ability to make presentations, plan and develop materials and conferences (including leadership and staff training). Ability to inspire confidence of others with personal authority, leadership skills and a collegial work style. Physical Requirements: Work is generally performed in an office setting, but may be required to work in other settings conducive to performing the tasks required to complete assignments. Overnight travel and long and extended hours are required.

Posted 1 week ago

Senior Managing Director, Media Relations And Crisis Communications (M4)-logo
Senior Managing Director, Media Relations And Crisis Communications (M4)
Save The ChildrenWashington, DC
The Role The Senior Managing Director, Media Relations and Crisis Communications serves as the principal architect of Save the Children's media engagement and reputation management strategies. Reporting directly to the Head of Media and Communications, this role is pivotal in shaping and executing comprehensive media relations plans that enhance the organization's visibility and credibility across national and international platforms. This leader is responsible for developing and maintaining robust relationships with top-tier media outlets, (traditional and new media) serving as a key spokesperson, and providing strategic counsel to executive leadership on high-profile communications. The role also oversees the organization's preparedness and response to crisis situations, ensuring consistent and effective messaging that aligns with Save the Children's mission and values. Collaborating closely with cross-functional teams across the organization, the Senior Managing Director ensures cohesive communication strategies that support organizational objectives and uphold the organization's reputation. Location Hybrid - Washington DC, or Fairfield, CT office locations What You'll Be Doing (Essential Duties) not inclusive of all role responsibilities. May be subject to change Media Relations Strategy & Execution (50%) Develop and implement national and international media strategies that position Save the Children as a trusted, visible voice across priority issues and sectors. Lead outreach to top-tier media outlets and cultivate strong relationships with senior journalists, editors, and producers. Lead teams to craft messaging and narratives that advance the organization's communications and advocacy efforts. Serve as a senior spokesperson for the organization and advise and prepare senior executives and board-level leaders for high-stakes media engagements. Oversee the planning and execution of high-impact media campaigns tied to enterprise initiatives and external moments. Compose press releases, messaging documents, thought-leadership content, and other content types. Ensure consistency, alignment, and quality control across all earned media content, including press releases, statements, op-eds, and media kits. Partner with internal stakeholders-including Program, Fundraising, and Public Policy teams-to shape compelling narratives and identify timely media opportunities. Crisis & Issues Communications (30%) Lead the organization's response to sensitive or high-risk communications scenarios, including reputational issues and humanitarian crisis situations. Act as the central point of contact for media escalation and rapid response. Establish and maintain internal protocols for media triage, message approval, and executive alignment in urgent contexts. Collaborate with Legal, Risk, People & Culture, and senior leadership to craft unified, values-aligned responses to real-time developments. Ensure the organization is prepared for crisis response through scenario planning, message frameworks, and team coordination. Leadership & Team Management (20%) Supervise and mentor a team of media professionals and/or contractors; provide ongoing coaching, direction, and performance feedback. Serve as a senior leader within the Communications department and act as deputy to the Head of Media and Communications as needed. Foster a high-performance culture built on responsiveness, accountability, and strategic discipline. Train, develop, coach, lead, and supervise staff, clearly communicating organization, division and department priorities, and how their work contributes to our mission, ensuring that the working environment continually fosters diversity, inclusion, and belonging - supporting Save the Children values. Required qualifications for the role Minimum of a Bachelor's degree or equivalent experience, with at least 13 years of relevant experience in media relations, journalism, or strategic communications. Deep understanding of the national and international media landscape, with strong relationships across top-tier outlets. Demonstrated expertise in managing complex reputational issues and crisis communications at the executive level. Strong judgment, discretion, and ability to operate calmly in high-pressure environments. Excellent writing, editing, and message development skills across a range of formats and audiences. Experience managing teams, mentoring staff, and leading cross-functional collaboration. Proven ability to collaborate with legal, executive, and program leadership to shape public positioning. Professional proficiency in MS Office suite. Professional proficiency in spoken and written English. Compensation Save the Children is offering the following salary ranges for this position, dependent on candidate location: Geo 1 - NY Metro, DC, and other locations with labor costs significantly above national average: Target Salary for this position is $156,400 - $174,800 base salary Geo 2 - Locations around the US National Labor Cost Average: Target Salary for this position is $141,950 - $158,650 base salary Geo 3 - Locations significantly below the US National Labor Cost Average: Target Salary for this position is $127,500 - $142,500 base salary The salary ranges listed above are for US based candidates. For candidates located outside of the US, salary ranges will be based on the salary scales of the local employer of record. Actual base salary may vary based on, but not limited to, relevant experience, base salary of internal peers, business sector, and geographic location (more information on job structure is available here). About Us We are looking to build an inclusive team at Save the Children. We offer a range of outstanding benefits to support this goal: Flexible schedules and time off: Flexible schedules, generous PTO, 11 paid holidays plus 2 floating holidays and hybrid working opportunities Health: Competitive health care, dental and vision coverage for you and your family Family: A variety of paid leaves: caregiver, parental/adoption, critical child illness and fertility benefits Employee Rewards Program: Annual merit increases and/or additional incentives for eligible employees Retirement: A retirement savings plan with employer contributions (after one year) Wellness: 15 safety and wellness days annually (if hired on or after July 1, safety and wellness days prorated to 8 days), mental health benefits and support through Calm and company-hosted events Employee Assistance Program: free and confidential assessments, short-term counseling, referrals, and follow-up services Learning & Growth: Access to internal and external learning & development opportunities and mentorships Click here to learn more about how Save the Children US will invest in you. Save the Children is committed to conducting its programs and operations in a manner that is safe for the children it serves and helping protect the children with whom we are in contact. All Save the Children representatives are explicitly prohibited from engaging in any activity that may result in any kind of child abuse. Save the Children is committed to minimizing safety and security risks for our valued employees, ensuring all are given training, support and information to reduce their risk exposure while maximizing the impact of our programs for children and families. Our shared duty, both agency and individual, is to seek and maintain safe working conditions for all. If you require disability assistance with the application or recruitment process, please submit a request to applicantsupport@savechildren.org.

Posted 30+ days ago

Senior Employee Relations Advisor-logo
Senior Employee Relations Advisor
Geico InsuranceTampa, FL
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Sr. Employee Relations Advisor The Senior Employee Relations Advisor is a key member of the People Department at GEICO. This role will effectively conduct and manage internal investigations from intake to resolution while ensuring that employees are treated fairly and with respect, and that cases are investigated and brought to resolution in a timely manner. This role will provide advice and counsel to HRBP, HR Operations, and managers to ensure the consistent application of policies and procedures across the organization. The Sr. Employee Relations Advisor reports to the Manager, Associate Relations on our Associate Relations Team in our People Team organization and partners closely with Legal, HR Business Partners, DEI Partners, Internal Fraud, and other functions within the People Team. Employee Relations Investigation: Conduct thorough, impartial, and timely investigations of sensitive employee relations matters, including allegations of discrimination, harassment, retaliation, and other workplace concerns, while ensuring compliance with legal and organizational standards. Prepare comprehensive case summaries and confidently present fact-based investigation outcomes to appropriate business partners, using strong written and verbal communication skills to ensure clarity, accuracy, and professionalism. Identify and mitigate risk for the organization by managing employee relations issues and ensuring adherence to policies, practices as well as GEICO's Associate Value Proposition. Consultative: Consult with Employees and Leaders on various behavior and conduct matters. Counsel Leadership on how to course-correct performance and associate misconduct by providing advice to management on effective disciplinary actions and resolving associate inquiries and appeals. Data Analytics: Evaluate employee relations data and trends to identify root causes, key issues, and opportunities for proactive intervention, providing actionable insights to HR leadership and business partners. Utilize investigation data and trends to provide strategic insights that inform leadership decisions, mitigate risks, and improve workplace culture. Partners Align with Key stakeholders (including HRBP, HR Advisory Services, Leaders) to meet business outcomes and objectives. Develop effective relationships with cross-functional partners such as the Legal, Special Investigation Unit team and enjoy being a trusted resource. Qualifications: Bachelor's degree in Human Resources, Business Administration, or related field preferred Professional HR certification (e.g., PHR, SHRM) preferred. Minimum of 3 years of experience in leading HR Investigations Vast knowledge of employment law and HR best practices. Excellent interpersonal and communication skills. Impeccable verbal and written communication skills. Ability to handle sensitive and confidential information with discretion. Proficiency in case management tools Ability to work in a high demand, fast-paced environment with diverse, geographically dispersed teams Key competency: Critical Thinking, Conflict resolution, Effective Communication, Ethical Practice, Relationship Management, Communication This is a hybrid role, in office 3-days a week #LI-EW1 At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs. We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being. Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Posted 1 week ago

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Human Resources Business Partner - Employee Relations
Aptive Pest ControlProvo, UT
Location Zip Code: 84604 Job Family: HR - Generalist We are seeking a hard-working, innovative, detail-oriented, and creative team player with HR employee relations experience to join our Aptive team! This is a full-time Human Resources Business Partner - Employee Relations position located in Provo, Utah. The individual we are looking for is also someone who enjoys working in a team environment and excels at an individual level. What we offer: $70k - $80k Annual salary, depending on experience Annual Merit bonuses Group Health, Dental, and Vision plans Pet insurance, Life insurance, and EAP benefits 401K with employer match up to 4% Paid holidays and paid time off Opportunity for advancement Upbeat and exciting company culture and much more! Responsibilities include: Oversees and addresses complex employee relations matters, conducting thorough, objective, and effective investigations Mediate and facilitate discussions between employees and external counsel during conflict resolution or legal matters Design and implement HR programs that foster a respectful work environment, support employees' growth, and ensure alignment with the company's core values Support organizational change initiatives, helping to manage transitions and ensure smooth implementation of changes Collaborate with multiple departments to analyze trends and metrics, driving the development of improvements, programs, and policies Revise and update existing policies based on trend analysis and recommendations for continuous improvement improvements Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention Hold regular meetings with key stakeholders to ensure alignment and effective collaboration Conduct training sessions for managers and employees on HR policies, leadership development, and best practices Ensure compliance with all employment laws, including state-specific laws, regulations, and company policies guiding legal and ethical matters as needed Track and provide regular updates on workforce planning and succession management Participate in evaluations and monitoring of training programs to ensure compliance and success Conduct interviews and deliver constructive feedback to support development and decision making Develop and recommend HR strategies to enhance organizational performance and employee engagement Conduct routine audits on personal files to ensure compliance Required to travel to designated service centers to provide operational support and to support the business's objectives Provide guidance and mentorship to HR generalists, supporting their professional growth and development Additional assigned duties as assigned Requirements: Proven experience as an HR Generalist Must have a high level of experience with human resources policies and procedures, with an aptitude for problem-solving and the desire to work as a team with a results-driven approach in a fast-paced environment Must have an outstanding knowledge of MS Office and HRIS systems, good knowledge of employment/labor laws, and excellent communication and people skills The position may work a hybrid schedule when approved. Employees are required to provide the following work environment: A quiet and distraction-free working space Stable internet connection with consistent download speeds of 20 Mbps and upload speeds of 5 Mbps Jitter below 20 milliseconds Dedicate full attention to job duties during working hours Qualifications: Bachelor's Degree in Human Resources or related field Prior HR employee relations experience in the state of California Prior HR employee relations experience with unions Aptive Environmental: Aptive Environmental provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand. In 2021, Aptive was included in Inc. Magazine's "Best in Business" list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation's "United to Beat Malaria" to help stop the spread of malaria transmitted by mosquito bites. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.

Posted 4 weeks ago

Senior Manager, Investor Relations-logo
Senior Manager, Investor Relations
ExpediaSeattle, WA
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Senior Manager, Investor Relations Expedia Group is looking to add a Senior Manager to our Investor Relations team. The role interfaces very closely with our CEO, CFO, and other senior leaders within the Finance function and the broader organization for drafting messages and deliverables for our quarterly earnings. The role also involves close engagement with institutional investors, sell-side analysts, and other wall street stakeholders on an ongoing basis, with the goal to deliver clear insights on our strategy and financial results. In this role, you will: Engage with internal leaders and teams to develop key messages and themes for quarterly earnings Prepare key earnings-related deliverables, including press release and CEO/CFO scripts Prepare comprehensive Q&A to prep executives for navigating conversations with Wall Street Track and analyze Expedia Group's shareholder base, analyst ratings, stock performance and investor sentiment Review and approve all key messages shared by company externally or in broad internal forums Experience and Qualifications: Experience in investor relations at large public firms, or within equity research in at large banks, preferably in the travel sector Solid command over financial modeling and analytics Excellent communication skills, both written and verbal Ability to develop strong relationships in internal and external stakeholders Bachelor's degree in finance, Accounting, Business, Economics, or a related field MBA or CFA designation is preferred Please note that this role is only available in the following location: Seattle, in alignment with our flexible work model which requires employees to be in-office at least three days a week. Relocation assistance will be considered for candidates relocating to these locations for this role. Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits. The total cash range for this position in Seattle is $155,000.00 to $217,000.00. Employees in this role have the potential to increase their pay up to $248,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Posted 5 days ago

Senior Client Relations Manager-logo
Senior Client Relations Manager
Fay ServicingTampa, FL
Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers - they're homeowners. Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up. Join us on Our Journey Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Senior Client Relations Manager to join our team! Reporting to the Client Relations Leadership Team, this position is responsible for managing client relationships for a portfolio of investors with the objective of growing revenue through the retention of clients, resulting in increased volumes and upsell of services, and/or participating in the acquisition of new clients through prospecting and/or referrals. This role develops, executes, and manages the growth and retention strategy for the assigned clients, actively leads client engagement, and coordinates issue resolution to ensure client satisfaction and procurement of new revenue. This elevated role requires a strategic mindset, strong planning skills, the ability to lead by influence, effective communication skills, and a strong ownership mentality. Success requires the Sr. Client Relations Manager to work effectively with leaders across the organization to obtain timely and thorough data-backed insights into the client's portfolio performance, responses to issues, and ensure overall effective client performance management. Qualifications include: Bachelor's degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED) required 10+ years' experience in client relationship management 5+ years' experience in mortgage servicing with knowledge of servicing processes and practices Demonstrated experience servicing clients in a fast-paced, dynamic work environment Previous experience leading projects and cross-functional project teams Strong customer service orientation Strong knowledge of Microsoft Office (Excel, Word, and PowerPoint) Strong financial and technical aptitude Strong verbal and written communication skills Strong leadership skills with the ability to lead by influence to garner support and drive results cross-functionally Strong listening skills coupled with strong facilitation abilities to effectively lead client meetings and internal discussions Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization Strong analytical and problem-solving abilities to analyze and interpret client portfolio and financial performance data to identify opportunities and propose well-developed solutions Solid decision-making abilities coupled with sound judgment Strong organizational skills; effective time management for self and team Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment Client-focused with strong execution skills and results orientation Strong attention to detail; strong compliance orientation; high quality of work product Ability to effectively manage self and others through change; high learning agility Collaborative and consultative work style; high team orientation Self-directed; comfortable working with ambiguity and uncertainty; ability to proactively ask questions and surface issues/ concerns Demonstrated ability to foster an environment of positive engagement and trust Ability to establish credibility by recognizing/ supporting the company's culture, values, and priorities Professional maturity, integrity, ability to maintain confidential data and information Strong business acumen; strong fiscal and technical aptitude Submit Your Resume to Learn More Featured Benefits Medical, Dental and Vision Insurance Company Paid Life Insurance Disability Insurance Pet Insurance 401k Program with Employer Matching 3 Weeks Paid Time Off (PTO) Paid Holidays Wellness Initiatives Employee Assistance Program Eligible for Hybrid Work Schedule with Remote Flex Days Compensation The hiring range for this position is between $89,400.00-$110,800.00 annually This position is eligible for an annual discretionary bonus Fay Cares! The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders. At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.

Posted 2 weeks ago

Employee Relations Partner-logo
Employee Relations Partner
CuraleafOrlando, FL
Curaleaf Culture: At Curaleaf, we have a passionate commitment in everything we do. From innovative products to promoting social justice, from environmental sustainability to building world-class brands, we know that none of this is possible without our Team Members, which is why we've committed to fostering a diverse and inclusive experience for all. What You'll Do: The Employee Relations Partner is responsible for investigating and resolving employee performance management and conduct matters; and plays a key role in the design, implementation, management, and improvement of Company's employee relations framework and deliverables which include handbooks, procedures, and policies. The Employee Relations Manager must be a self-motivated team player who has a track record of successfully designing and implementing organizational change management processes around employee relations, policy and procedure, and compliance. Provide confidential guidance, advice, and counsel to employees and managers regarding a broad range of employee relations matters (e.g., performance management, policy and procedure violations and code of conduct violations) Conduct, manage and assist with investigations related to the ethics hotline and other non-ethics related employee relations complaints. Provide policy interpretation and execution guidance to People & Culture (P&C) partners, management and employees. Stay current on existing, new and updated employment laws at the local, state and federal level and educate P&C partners and managers as needed. Partner with in-house legal counsel as needed on complex employee relations matters and coach leadership to ensure managers are proactively mitigating risk to the organization. Conduct location and/or market-based employee engagement assessments, identify key opportunities and collaborate cross-functionally to develop and manage strategic action plans to address employee concerns. Develop, deliver and measure effectiveness of training designed to deliver a best-in-class employee relations experience for all levels of the organization. Partner with P&C colleagues in areas related to employee relations and develop consistent, appropriate resolutions to issues which arise. Collect and analyze data to identify areas of concern and present information to key stakeholders. Evaluate and seek to improve current processes to positively impact the employee experience. Travel requirement: 30% Perform other duties as assigned. What You'll Bring: Bachelor's degree in Employee Relations, Human Resources or related field required. Four years of professional human resources experience, including two years in employee relations (within cannabis is preferred) OR equivalent through training, education, and other experience. Excellent oral and written communication skills. Thorough understanding of local, state, and federal employment law and the ability to comprehend, interpret, and apply the appropriate sections of applicable laws to situations. Ability to remain professional, calm, and persuasive in controversial and/or confrontational situations. Experience working in highly confidential environments. A general understanding of labor laws. Excellent written and verbal skills, and the ability to effectively present, train and influence. Highly organized, flexible, and able to effectively prioritize a wide range of tasks and responsibilities. Ability to work well under pressure, with good judgment and decision-making abilities. SHRM-CP/SHRM-SCP or PHR/SPHR certification preferred. Previous experience working in a union environment preferred.

Posted 1 week ago

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Community Relations Specialist - Strategic Communications
Sedgwick County, KSWichita, KS
Department: STRATEGIC COMMUNICATIONS Pay: Starting at $60,070. Negotiable based on relevant experience and education. Work Schedule: Monday-Friday, 8a - 5p. May be required to work outside normal business hours. Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page at SCBenefits. The Community Relations Specialist is responsible for media and community relations initiatives to meet the evolving needs of Sedgwick County Government and residents. This position develops communication plans and implements a broad range of proactive media and community relations. This position also promotes Sedgwick County branding, awareness of services, and confidence in Sedgwick County Government. Takes a lead role in various communication projects, plans, and strategies. Acts as the Director of Strategic Communications in their absence. Media/Community Relations Serve as the point of contact, and in collaboration with Director of Strategic Communications, for any external (media) stakeholders seeking or receiving information about County government Develop a proactive media relations strategy to obtain coverage of County news, efforts, and events Serve as a liaison between media, divisions and departments within the organization. Respond to print and broadcast inquiries. Work with staff to effectively communicate with the public and the media. Create and facilitate media training program Maintain inquiries and outcomes statistics for all ventures Facilitate press releases, open meeting notices, occasional KORA requests, and photo and video files Organize press conferences and live interviews for BoCC, County Manager, and departments Serve in the Emergency Operations Center as Public Information Officer in conjunction with Public Safety Messaging to Promote a Positive County Image Ensure consistent messaging across all media and community channels Work with the Director of Strategic Communications and County leadership to achieve county goals and objectives by administering the Strategic Communications Strategic Plan and the Communications portion of the County Strategic plan Draft speeches and talking points for Commissioners and senior leaders with the assistance of the Director of Strategic Communications Develop story or content ideas, edit, and rewrite material. Correct errors in spelling, punctuation, and syntax to improve readability, and recommend changes in content, style, organization, and appropriateness for internal and external communication Collaborate with the Strategic Communications team for creation, story, and content ideas for videos. Review material to improve and broaden awareness of County's programs and services. Communication Campaigns Develop and implement comprehensive communication campaigns that support the organization's strategic goals, public initiatives, and community programs Create compelling content including press releases, social media posts, brochures, newsletters, web content, videos, and advertisements Establish and manage campaign timelines, deliverables, ensuring efficient execution. Assist with planning, logistics, and success of various meetings and functions that bring elected officials together to discuss pertinent critical issues for the community. Organize an assigned Citizens Advisory Board Minimum Qualifications: Three years of experience in Communications or a related field and one year of experience in Project Management, or an equal number of years of education that provides applicable knowledge and skills. Two years of experience in Media Relations. Per Sedgwick County Policy, this is a driving level position that requires a valid US driver's license without restrictions and current proof of automobile insurance. Preferred Qualifications: Two years of experience working with and presenting information to elected officials or C-Suite level teams. Bachelor's degree from the following field(s) of study: Communications, Public Relations, Public Administration, Journalism, or related field. One year of experience with Adobe Creative Cloud. Applicants have rights under Federal Employment Laws. Please find more information under the following link. Apply for a Job | Sedgwick County, Kansas

Posted 3 weeks ago

Manager, Employee And Labor Relations (Uhr)-logo
Manager, Employee And Labor Relations (Uhr)
University of Southern CaliforniaLos Angeles, CA
The Employee and Labor Relations Manager is instrumental in maintaining represented employee engagement and collective bargaining agreements compliance for Auxiliary Services employees. This role will manage labor relations and grievance processes to ensure that the university adheres to legal, compliance, collective bargaining agreements and leading practice standards. The Employee and Labor Relations Manager provides oversight and expertise in the provision of labor relations services to Auxiliary Services represented employees and plays a role in programs aimed at increasing represented employee engagement and workplace performance, including union relationships, contract administration, contract negotiation strategies, strike preparedness, and union campaign strategy and management. The role will support the unit in designing labor strategies, contract negotiations, grievances, discipline hearings, arbitrations, and other matters regarding labor relations, working closely with the Office of General Counsel, external legal counsel, or other stakeholders, as needed. The Employee and Labor Relations Manager will recommend labor strategies and negotiate initial and renewal labor agreements in accordance with university priorities. This role will work to implement proactive and reactive labor strategies to improve employee engagement and reduce risk and will advise and educate university staff and faculty on labor relations matters to promote compliance. This role will help enable USC's vision while championing USC's culture and values. Minimum Qualifications The candidate for the position of Employee and Labor Relations Manager must meet the following qualifications: Bachelor's degree in business, psychology, communications, employment law, industrial relations, or another related field. Seven or more years of experience in one or more of the following fields: human resources (supporting union and non-union workforces), behavioral or social science, or organizational psychology. One or more years of experience leading teams in a management or leadership role. Experience in areas of employment law and/or labor relations. Extensive knowledge of collective bargaining, grievance processes, contract negotiation, contract administration and labor and management relationships. Extensive knowledge of current major employment and labor laws such as ADA, FMLA, National Labor Relations Act, Taft-Hartley, etc. Experience in developing and implementing both proactive and reactive labor relations strategies and plans in close collaboration with organizational leadership. Experience at the table in contract negotiations, contract administration and interpretation, investigations, and grievance handling. Knowledge of leading practice procedures used to investigate and resolve grievances including approaches to reducing bias during the investigation process. Experience ensuring compliance with applicable federal, state, and local laws and regulations. Experience establishing collaborative initiatives with multiple departments. Demonstrated experience building and managing exceptional teams and providing consistent feedback to achieve results in line with strategic goals. Demonstrated excellence providing a customer experience including the design and implementation of metrics to measure service effectiveness. Demonstrated project management experience, providing effective oversight of design, delivery, and measurement of outcomes. Demonstrated ability to effectively manage time, prioritize tasks, work independently, and maintain confidentiality. Excellent communication and facilitation skills, proven track record of building strong collaborative relationships with senior stakeholders. Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint). Preferred Qualifications The ideal candidate for the position of Employee and Labor Relations Manager has the following qualifications: Advanced degree in human resources, psychology, communications, law, industrial relations or another related field, or Juris Doctorate (JD) degree. Ten or more years of experience in one or more of the following fields: human resources (supporting union and non-union workforces), behavioral or social science, or organizational psychology. Prior experience managing labor relations in the hospitality, food services, custodial, transportation, and logistics sectors, with demonstrated success working collaboratively with labor unions such as UNITE HERE, Local 11, and SEIU, Local 721. Four or more years of experience leading teams in a management or leadership role. Experience in higher education and/or employment law. Experience in contract renewal negotiations. administration, interpretation, and a track record of success in establishing credibility with unions across multiple industries. Prior experience working in a manager-level role overseeing labor relations. Knowledge of leading practices as they relate to improving employee engagement, reducing bias, designing, and administering the complaint and grievance process including investigations, in union and non-union environments. Ability to identify knowledge, skills, and resource gaps to recommend action plans utilizing industry trends. Track record of positive influence of department culture including employee engagement during change through communications, trust-building, and inclusion. Ability to train staff on emerging industry trends and ensure quality baseline of department knowledge and skills. Experience with Meyestro case management software or other case management software. SHRM Certification. Job Responsibilities The candidate for the position of Employee and Labor Relations Manager will be responsible for: Mitigating the potential impact of labor issues, while cultivating dedicated labor relations efforts to create alignment, consistency, and accountability across the university. Administering and interpreting labor/union contracts for compliance with applicable requirements and for providing ongoing guidance to university managers and supervisors on meeting responsibilities as defined by collective bargaining agreements such as but not limited to union notices, union business leaves, requests for information and meet and confer obligations. Overseeing the fact-finding and investigations in response to labor grievances in a timely manner, and reducing risk and bias. Managing and continually improving the maintenance of records for grievance actions, formal investigations, and complaints ensuring compliance with all university policies and applicable federal, state, and local laws. Maintaining knowledge of and serving as a point of contact for a broad range of relationships, labor laws, and policies that could impact the management and represented employee relationship including knowledge of applicable federal, state, and local laws, university policies, practices, and ethical obligations to investigate, evaluate, and recommend an appropriate resolution to labor relations matters. Reviewing incident reports to determine policy and/or technical requirement(s) allegedly violated; evaluating evidence discovered; and discussion of potential action plans. Ensuring company compliance with federal, state, and local labor and employment laws applicable to bargaining unit employees. Managing the labor relations services to the campus and plays a leadership role in programs aimed at improving employee engagement and workplace performance including union avoidance (in non-union work units), contract negotiation strategies, strike preparedness, and union campaign strategy and management. Working closely with the Office of the General Counsel and other departments in representing the university in grievances, discipline hearings, and other meetings regarding employee and labor relations. Ensuring communication and coordination with partnering units and outside counsel to respond to labor matters including litigation. Advising university staff and faculty regarding the rights and responsibilities of management and employees with respect to the interpretation and application of the collective bargaining agreements, compliance requirements of labor and regulatory laws, as well as discipline and other personnel issues to ensure compliance with collective bargaining agreements and university policies. With a view toward improving employee engagement, reducing risk and contract compliance, ensure that learning and training initiatives are provided to staff and faculty on labor relations topics including collective bargaining agreement administration/interpretation, policies, practices, laws, effective communications, managing people and other management/union leading practices. Developing and implementing reactive and proactive labor relations strategies to reduce risk across the university. Reviewing Collective Bargaining Agreements to develop opportunities for economic efficiencies and new strategies to improve employee engagement. Supporting preparation of draft economic authorizations, elimination of problematic language, and prepare draft management contract proposals. Implementing systems and processes to identify labor relations issues and areas of the university with potential risk and to create action plans for reducing that risk. Identifying standard methodologies and emerging issues in the areas of labor relations. Representing campus interests in system-wide contract negotiations, and for implementation and administration of collective bargaining agreements and relevant policies. Drafting and preparing recommendations of policies and procedures to ensure compliance with relevant laws, policies, and regulations, including revisions to existing policies. Assessing current labor relations policies and procedures for potential bias and determine action plan to address. Promoting an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of USC's values including Code of Ethics. Ensuring that legal and regulatory requirements are met in terms of labor and employee relations to minimize exposure to liability for the organization. Demonstrating, through words, actions, and ideas, alignment to USC's strategic plan and the HR organization's strategic plan. Enabling the university to fulfill its academic and people missions through enhanced HR service. Performing other related responsibilities as requested and when necessary. The university reserves the right to add or change duties at any time. The annual base salary range for this position is $127,980.13 - $135,000.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate's experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions. The University of Southern California is an Equal Opportunity Employer Minimum Education: Bachelor's degree Minimum Experience: 7 years Minimum Field of Expertise: Bachelor's degree in business, human resources, industrial relations, employment law, or related field. Seven years' labor and employee relations experience in large, complex organizations. Experience negotiating collective bargaining agreements with multiple unions and preparing and presenting labor arbitrations. Knowledge of current major employment and labor laws (e.g., ADA, National Labor Relations Act, Taft-Hartley). Knowledge of best-practice procedures used to investigate and resolve grievances while reducing bias during the investigation process. Experience managing a team by providing feedback, assessment, and encouragement to achieve goals and drive positive change. Demonstrated project management experience, providing effective oversight from inception to delivery. Excellent written and oral communication skills with ability to effectively communicate with a wide range of internal/external stakeholders. USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. Read USC's Clery Act Annual Security Report Notice on Non-Discrimination Certain positions are subject to background screening EEO is the Law EEO is the Law Supplement Pay Transparency Non-Discrimination USC is an E-Verify Employer Minimum Education: Bachelor's degree Minimum Experience: 7 years Minimum Field of Expertise: Bachelor's degree in business, human resources, industrial relations, employment law, or related field. Seven years' labor and employee relations experience in large, complex organizations. Experience negotiating collective bargaining agreements with multiple unions and preparing and presenting labor arbitrations. Knowledge of current major employment and labor laws (e.g., ADA, National Labor Relations Act, Taft-Hartley). Knowledge of best-practice procedures used to investigate and resolve grievances while reducing bias during the investigation process. Experience managing a team by providing feedback, assessment, and encouragement to achieve goals and drive positive change. Demonstrated project management experience, providing effective oversight from inception to delivery. Excellent written and oral communication skills with ability to effectively communicate with a wide range of internal/external stakeholders. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$130516.htmld

Posted 30+ days ago

I
Investor Relations - Associate
icapitalnetworkGreenwich, CT
About the Role iCapital is looking to hire an Investor and Onboarding Services Associate to join the Investor Relations team. This individual will focus primarily on subscription support, close management, document remediation, and account maintenance. This role will work with a broad range of clients within a fast-paced, collaborative, and entrepreneurial environment. The Investor and Onboarding Services team supports investors, financial advisors, home office personnel, administrators, and numerous internal parties throughout onboarding, subsequent transactions and maintenance for iCapital's growing investor base. Responsibilities Provide dedicated support throughout initial onboarding and subsequent transactional processing, working closely with fund administrators to ensure a seamless client experience. Deliver ongoing client support and facilitate account maintenance updates across internal groups and external administrators, ensuring communication, reporting, and funds are accurately distributed. Support high-profile fund managers and distributors in their fundraising efforts by assisting their clients through the subscription process and managing fund closings, with a strong dedication to successful client outcomes. Collaborate with the Technology team to optimize the user experience through enhancements to the company's proprietary technology platform. Qualifications Bachelor's degree is required 2-5 years of experience in financial services, preferably in a fund administrator or client service role within the alternative investments industry Experience with transactional support for alternative investments (i.e. subscriptions, transfers, and redemptions) Knowledge of industry standard AML, tax, and CRS documentation and requirements Excellent organizational skills and attention to detail Strong interpersonal, written, and verbal communication skills Able to meet deadlines and work effectively under pressure Proven ability to multi-task and work both independently and as a team player Proficient computer skills, specifically Microsoft Office applications (Word, PowerPoint, Excel) Comfort with or interest in technology Benefits The base salary range for this role is $85,000 to $105,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Posted 3 weeks ago

Director, HR Compliance And Employee Relations-logo
Director, HR Compliance And Employee Relations
Super Micro Computer, Inc.San Jose, CA
Job Req ID: 26577 About Supermicro: Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Job Summary: Essential Duties and Responsibilities: Qualifications: Salary Range $210,000 - $ The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs. EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status. Job Segment: Cloud, Manager, Data Center, Technology, Management

Posted 2 weeks ago

Director Of Community Relations-logo
Director Of Community Relations
Maplewood Senior LivingCuyahoga Falls, OH
Job Title: Director of Community Relations Location: Cuyahoga Falls, OH Employment Type: Full Time Exempt Department: Sales About Us: Maplewood Senior Living, is a leading operator of premier senior living communities across 5 states and Washington D.C., featuring two distinguished brands: Maplewood and Inspīr. Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care. Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents. We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise. Join us and help shape the future of senior living! Position Summary: The Community Relations Director is responsible for achieving maximum occupancy and total revenue potential of the community by attracting qualified prospects to the community and converting those prospects into residents. Manage and cultivate the sales and marketing plan, leads and database and the move-in process in its entirety. Key Responsibilities: Regularly meets the sales standards as set by the VP of Sales Answers telephone inquiries, schedules visits, conducts tours and closes sales as per sales and marketing goals Meets and greets visitors and tours prospects Consistently uses all Maplewood sales tools Ensures that the building shows a positive first impression, communicate issues to supervisor Ensures model apartments are well appointed, clean, and neat Ensures qualified leads are entered in YARDI Cultivate leads and database, including written and oral communication Ensure use of YARDI within community is timely and accurate Ensures all lead sources are identified in the YARDI system Ensures inquiry forms are always available at the front desk and provided to all managers Works with the Executive Director to resolve any community presentation issues Maintains or grows occupancy to maximum levels Works collaboratively with department heads to emphasize the team's role in sales and participation in the community sales & marketing plans Monthly mystery shop results score above 80% Plans and coordinates two lead generating events each month Proactively identifies and pursues publicity opportunities Coordinates new resident move-in process with support of management team, including all required paperwork, unit readiness, resident requests and welcome event Meets monthly budget targets, with any variances to be discussed with the Executive Director Provide monthly sales and/or customer service training to concierges and managers Analyzes the strengths and weaknesses of the community compared to competitors and develops appropriate action steps to effectively sell against the competition Identifies primary and secondary markets with appropriate sales strategies and tactics Gathers YARDI reports for analysis and interpretation (to identify solutions) Provide Manager on Duty weekend coverage as scheduled Complete competitive market analysis data and maintains a detailed competitor comparative analysis (including rates, apartment sizes, services, and amenities) in February & August Communication: Possess a sincere passion for working with our senior population Creative, energetic, enthusiastic, patient, flexible, encouraging, and team-oriented. Displays patience, tact, enthusiasm and a cheerful disposition Promote Maplewood in a positive manner and effectively communicate the organizations values to residents, visitors, co-workers and the community Education/Experience/Licensure/Certification: Excellent customer service and public relations skills Cheerful personality Keen desire to serve seniors Ability to multi-task and prioritize Five years sales/marketing experience with a proven track record Strong proven ability to problem solve in a quick and efficient manner Creative approach to goals and problems Experience working with seniors Demonstrates proficiency in: Microsoft Office Suite YARDI or other CRM Proven record of identifying and developing professional referral sources Why You'll Love Working with Us Innovative Culture: We are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation. HEART: We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work. Growth Opportunities: We promote and foster career development and continuous learning. Work-Life Balance: We value autonomy, flexibility and a family-friendly supportive workplace. Competitive Comp and Benefits: We offer a competitive compensation package including monthly commissions, bonus, health insurance, 401K with match, paid time off, and more. Inspir believes in rewarding top talent and dedication, depending upon years of experience and commitment to the company. Inspir strives for transparency, reviewing pay periodically, to be the industry lead

Posted 30+ days ago

Customer Relations Representative-logo
Customer Relations Representative
FLSmidthSalt Lake City, UT
We are a globally diverse and multicultural organization with ~8,000 colleagues operating out of 40+ countries, earning about 3 billion EUR in 2023. In addition to a competitive salary and benefits package, we provide an environment where individuals can apply their expertise and discover their potential through many different career opportunities and locations. Come join us! Your responsibilities: As a Customer Relations Representative, you will:Serve as the primary point of contact for supply between FLS and designated strategic customers, ensuring all service expectations are met or exceeded.Lead frequent onsite meetings with customers to gather feedback, present and review KPIs and SLAs, identify issues, and drive collaborative solutions.Actively capture and integrate customer feedback, operational insights, and performance data into internal demand planning and execution processes.Coordinate closely with cross-functional teams-Sales, Repairs, Field Services and Supply Chain- highlight gaps in service delivery and drive continuous improvement.Act as the "glue" between customer expectations and internal operations, translating insights into tangible performance improvements.Maintain contractual obligations and risks and ensure that both parties fulfill their commitments and maximize the value of agreements.Drive forecast accuracy by analyzing demand trends, onsite stock levels, customer parts consumption, and aligning this data with contractual agreements such as:Forecast Purchase Agreements (FPAs)Consignment AgreementsStocking Agreements Present service metrics and insights to customers during regular reviews, ensuring transparency, accountability, and continuous improvement.Contribute to internal operational planning and strategy development by representing the customer perspective.Key Skills & CompetenciesRelationship Management: Proven ability to build and maintain strong, trust-based relationships with stakeholders at all organizational levels.Communication: Skilled in capturing, documenting, and conveying customer insights and requirements both verbally and in writing.Analytical Thinking: Capable of interpreting operational and forecast data to improve accuracy and drive performance.Cross-Functional Coordination: Ability to align internal stakeholders around customer objectives and manage complex service delivery networks.Performance Management: Experience tracking and improving KPIs and SLAs to drive operational excellence.Problem Solving: Proactive issue resolution with a customer-centric mindset.Presentation Skills: Confidently lead business reviews, present findings, and recommend improvements to customer leadership and internal teams.Industry Knowledge: Understanding mineral processing and mining operations.Contracts Management: Oversee agreements with Sales throughout their entire lifecycle, from creation and negotiation to execution, monitoring, and eventual renewal or termination. What you bring:Bachelor's degree in business, Engineering, Supply Chain Management, Contracts Management, or related field and or3-5 years of customer-facing experience in a B2B operational or supply chain role (mining or heavy industry experience preferred).Strong proficiency in Microsoft Excel, PowerPoint, and data visualization/reporting tools.Familiarity with PDM, ERP and CRM systemsWillingness to travel frequently to customer locations across North America. As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. What we offerCompetitive remuneration package & access to salary packaging options to allow you to maximize your after-tax income.Competitive benefits package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options.Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.Time to recharge through PTO days (with up to 10 days carry forward as Earned Leave stock)Employee Assistance program for you and your immediate familyA global network of supportive colleagues and growth opportunitiesContinuous development and training in your area of expertise within a global Organization FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries - for more information please visit FLSmidth.com/careers

Posted 30+ days ago

Lead People Relations Specialist-logo
Lead People Relations Specialist
ICF International, IncReston, VA
We are seeking an experienced and strategic Lead People Relations Specialist to join our Corporate Business Services HR team. This role will serve as a key partner and advisor in managing complex employee relations matters, supporting senior leaders, and driving a culture of fairness, respect, and compliance. The ideal candidate will have a minimum of 8 years of experience in employee relations, investigations, and conflict resolution, with a strong track record of supporting executive level leaders and navigating sensitive workplace issues. This is a hybrid role based in Reston, VA, and requires regular in-office presence of at least two days per week. Key Responsibilities: Serve as the lead advisor on employee relations matters across the Corporate Business Services organization, providing expert consultation and support to senior leaders, managers, and employees. Conduct thorough, timely, and impartial internal investigations in response to employee concerns, complaints, or alleged policy violations. Interpret and apply HR policies, procedures, and employment laws to ensure consistency and mitigate risk. Provide coaching and guidance to managers on performance management, corrective action, workplace conflict, and employee engagement strategies. Analyze employee relations trends and develop proactive strategies with HRBPs and the broader People Relations Team to address root causes and enhance the employee experience. Manage the accommodation process in compliance with the Americans with Disabilities Act (ADA), including facilitating the interactive process and maintaining compliant documentation. Collaborate closely with HRBPs, the broader People Relations Team, Legal, Compliance, and other internal partners to ensure aligned and appropriate resolution of issues. Support involuntary terminations, reductions in force, and other sensitive employee transitions. Draft and review employee relations documentation (e.g., warnings, separation letters, investigation summaries) for clarity, accuracy, and compliance. Contribute to policy development, training initiatives, and continuous improvement efforts. Maintain accurate documentation and case tracking within HR systems. Uphold confidentiality, ethics, and integrity in all interactions and case handling. Promote ICF's core values and a culture of respect, integrity, and accountability. Performs other duties as assigned or deemed necessary. Basic Qualifications: 8+ years of progressive HR experience with a focus on employee relations, investigations, and conflict resolution. Demonstrated success advising and coaching senior level leaders, to include C Suite leaders, on complex and high-risk people matters. Strong understanding of federal and state employment laws and HR best practices. Experience working in a fast paced, and highly collaborative environment. Preferred Qualifications: Bachelor's Degree in Human Resources, Business, or a related field; advanced degree or certification (e.g., SHRM-CP, PHR/SPHR) preferred. Experience supporting corporate functions such as Finance, Legal, and Human Resources. Proficiency in Workday or similar HRIS, as well as Microsoft Office Suite (Word, Excel, PowerPoint). Experience interpreting HR analytics and using data to inform decisions. Strong project management and training development skills. Professional Competencies: Exceptional judgment and discretion in handling sensitive employee matters. Excellent communication skills, both written and verbal, with the ability to influence at all levels. Strong collaboration skills and the ability to partner effectively across functions. Solutions oriented mindset with a level of integrity and professionalism. Ability to manage multiple priorities in a dynamic and deadline-driven environment. Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $107,469.00 - $182,697.00 Reston, VA (VA30)

Posted 1 week ago

Donor Relations Associate-logo
Donor Relations Associate
Boys TownOmaha, NE
Maintains and cultivates donor relationships within a wide range of support and activities. MAJOR RESPONSIBILITIES & DUTIES: Prepares, proofreads and edits specialized donor acknowledgements. Tracks and maintains necessary data via Blackbaud CRM for follow up pertaining to specialized channels of giving including Recurring Gifts, Tribute Donations, Stock Transfers, Matching Gifts, Donor Advised Funds, Event Registrations and Gift-in-Kinds. Processes incoming donations on a daily basis utilizing various queues in Blackbaud CRM proficiently and accurately. Documents interactions with donors in the donor database accurately and timely. Enters and updates donor records accurately and proficiently complying with established policies and procedures. Completes data integrity projects via the donor database including name updates, address updates, gift audits, relationships and donor records. Evaluates operating practices, including record keeping, letters, forms and data entry errors on a continually basis. Prioritizes workload with a strong focus on ensuring calendar deadlines at met. Engages with donors and prospective donors when answering incoming phone calls. Responds to donor emails in a timely and professional manner as well as provides a high level of donor stewardship and cultivation. Processes donations and ensure that data is accurately recorded. Maintains accuracy of data in the fundraising donor database. Manages the administration of general monthly giving program and family sponsorship program. Maintains files and develops documentation for internal procedures. Participates in team problem solving and making processes more efficient. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of donor relations and development practices. High level of professionalism and interpersonal skills. Excellent critical thinking, analytical, and problem-solving skills. Computer skills in Microsoft Office, including PowerPoint, Excel, and Word. Ability to communicate with individuals at all levels in the organization and with external business contacts in an articulate, professional manner while maintaining necessary degree of confidentiality. Ability to build and sustain successful, professional relationships. Ability to work independently in a collaborative environment, meet deadlines, and multi-task while maintaining quality standards. Ability to adapt responses to situations while maintaining procedural and regulatory integrity. Strong knowledge of Boys Town model and fidelity of care. Service orientation and commitment to assisting donors with enthusiasm. REQUIRED QUALIFICATIONS: High school diploma or equivalent required. Minimum of 1 year in customer engagement position required. PREFERRED QUALIFICATIONS: Associate's degree preferred. Donor relations or four years of experience in customer relations is preferred. Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization. Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission. PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT: Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up. Care and respect for others is more than a commitment at Boys Town - it is the foundation of who we are and what we do. At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results. About Boys Town: Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference. Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life. This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.

Posted 3 weeks ago

HR Employee Relations Consultant Sr. (Bilingual English/Spanish)-logo
HR Employee Relations Consultant Sr. (Bilingual English/Spanish)
CareBridgeMason, OH
HR Employee Relations Consultant Sr. (Bilingual English/Spanish) Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The HR Employee Relations Consultant Sr. will be responsible for serving as the primary point of contact for associates and management for associate relations issues including but not limited to: investigations, agency charges (EEO, DOL), employment litigation, associate complaints, performance management, coaching, development, attendance, and other issues. How you will make an impact: Provides advice, guidance, coaching, and training to associates and managers based on policies and legal consultation, and in accordance with employment laws and regulations. Conducts investigations including managing the witness lists, determining line of questioning, analyzing credibility, researching related records as needed and maintaining written record of the investigation. Debriefs leaders at all levels and HRBPs on findings. Provides oversight of the company's internal investigations of associate complaints and serves as a liaison to Legal on associate relations matters. Regularly partners with Ethics and Compliance on crossover investigations. Partners with AR leadership and HRBP for requests for transition agreements related to the separation/termination process, and will regularly use persuasive and advanced communication skills to communicate will all levels of associates throughout the organization. Develops and provides periodic associate relations-related analytical data and analyzes trends to determine appropriate action plans. Minimum Requirements: Requires a BA/BS degree and minimum of 5 years of human resources experience; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: Bilingual English/Spanish strongly preferred. HR designation strongly preferred (SHRM-CP or SHRM-SCP ). Prior experience with Associate Relations and investigations strongly preferred. Workday or similar HCM experience preferred. ServiceNow experience preferred. Fortune/large company experience preferred. For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $69,616 to $120,912. Locations: Colorado, Illinois, Maryland, Minnesota, New York In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Posted 2 weeks ago

A
Director of College Transition and Alumni Relations
Access Educational Advisors, LLCPlainfield, NJ
Job Title: Director of College Transition & Alumni Relations Reports to: CEO Location: The Queen City Academy Charter School Employment Type: Full-time Position Overview The Director of College Transition & Alumni Relations plays a critical role in ensuring the postsecondary success of our scholars by providing personalized support as they transition from high school to college and persist through to college graduation. This role bridges the gap between high school and higher education, with a strong focus on developing relationships, addressing challenges, and cultivating a college-going and college-completing culture. In the early years of the role, this position will also serve as the Alumni Relations Coordination, responsible for maintaining meaningful connections with graduates and fostering a supportive alumni network. Key Responsibilities College Transition (7th Grade through Freshman Year) Develop and implement individual transition plans for middle school students moving to high school and graduating seniors, in partnership with the college counseling team. Host pre-college readiness workshops and summer bridge programming to prepare scholars socially, emotionally, and academically. Serve as the main point of contact for 12th grade college scholars transitioning to incoming college freshmen to ensure a smooth transition. Assist scholars with financial aid verification, course registration, housing, and other onboarding processes. College Persistence (Freshman Year through Graduation) Maintain regular communication (calls, texts, emails, campus visits) with alumni in college to monitor academic progress, wellness, and financial stability. Track student performance using a post-secondary tracking system (e.g., National Student Clearinghouse, Alumni Management Software). Intervene and support students facing academic, financial, or personal challenges with referrals, resources, and direct coaching. Partner with colleges’ support services and foster relationships with higher ed institutions to advocate for students’ needs. Conduct data analysis and report on college persistence and graduation rates. Alumni Engagement Build and manage an alumni database and communication plan. Organize alumni events (networking mixers, panels, community service). Collect and share alumni success stories to celebrate achievements and inspire current students. Create opportunities for alumni to give back through mentoring, volunteering, or speaking engagements. Qualifications Bachelor’s degree required; Master's in education, counseling, or related field preferred. 2+ years of experience in college access, success programming, student support services, or youth development. Deep knowledge of college admissions, financial aid, and higher education persistence strategies. Demonstrated ability to build trusting relationships with first-generation college students. Exceptional communication, organization, and follow-through skills. Willingness to travel for campus visits and occasional evening/weekend work. Passion for educational equity and belief in the long-term success of all scholars. Preferred Competencies Experience with alumni relations or community building. Familiarity with college tracking platforms (e.g., Naviance, Salesforce, Trellis, Overgrad). Bilingual (English/Spanish or other) a plus. Compensation and Benefits Competitive salary commensurate with experience Comprehensive benefits package (health, dental, retirement, etc.) Professional development opportunities A mission-driven, supportive team environment Powered by JazzHR

Posted 1 week ago

Vice President Donor Relations-logo
Vice President Donor Relations
Florida Sheriffs Youth RanchesLive Oak, FL
The Vice President Donor Relations is responsible for securing sufficient funds to operate, expand, and endow the Florida Sheriffs Youth Ranches, Inc programs. The Vice President Donor Relations initiates, manages, and evaluates all current/deferred gift programs and promotes public support for the Youth Ranches through various means of one to one and general marketing, public relations and online communications.  The Vice President Donor Relations is directly responsible to the President and is a member of the Main Office administrative team.  This position is not eligible for overtime pay.  ESSENTIAL DUTIES AND RESPONSIBILITIES  The following duties and responsibilities are given as examples of the various types of work performed in this position.  Other duties and responsibilities may be assigned.  Provide a clear vision and leadership for the statewide donor relations team in an effort to meet the overall financial development objectives.  Provides risk management and supervision for the statewide donor relations team by coordinating, advising, motivating, training and evaluating employees.  Knows and interprets the mission of the agency to the public through the various media, publications, and verbal communication.   Acquires and cultivates charitable gifts through direct mail, payroll deduction and various other methods.  Provides appropriate donor recognition opportunities by ensuring various awards and other tokens of appreciation are available as needed.  Recommends, implements, and evaluates strategies for increasing current and deferred gift support (particularly wills, gift annuities and charitable trusts) from the various Youth Ranches donor sources; assumes ultimate responsibility for the accuracy of various calculations pertaining to deferred gifts and compliance related to various charitable solicitation laws.  Provides regular analysis and feedback of fundraising efforts.  Develops and manages various agency publications and produces promotional, informational or appreciation items.  Coordinates and schedules all fundraising special events.  Develops and maintains an agency-wide Crisis Management Policy and is alert to potential crisis situations that may adversely affect the Youth Ranches.  Reviews special gift agreements, endowments, scholarships and restricted funds to ensure they are formatted in accordance with donor wishes and agency needs.  Works with the Vice President of Programs and Vice President of Finance in the administration of designated funds.  Ensures the procurement and purchasing of items for areas of responsibility in accordance with agency purchasing policy and procedures.   EDUCATION AND EXPERIENCE REQUIREMENTS  Master's degree with at least 10 years of fundraising and development experience in progressively responsible leadership positions.  Strong background managing all aspects of fundraising, including high net worth  individuals, foundation and corporate relations, direct mail, and online.  Experience creating budgets and forecasting revenue.  Proficiency with fundraising applications using available data to perform  comprehensive donor data analysis and reporting.  Strong understanding of data utilization and management, as well as the effective  use of fundraising data for strategic operations and decision-making.  Experience supervising and managing a diverse and geographically distributed  team with demonstrated ability to work collaboratively, delegate responsibility, inspire, engage and motivate staff.  Job Type: Full-time  Pay: $80,000 Annually  Benefits: 401(k) Plan with up to 4% company match Annual Leave and Sick Leave Holidays Company Paid Long Term Disability Company Paid Life Insurance Medical, Dental, and Vision Insurance Employee Assistance Program Health Savings Account, Supplemental Life Insurance, Short Term Disability and Aflac Products Available We have a very extensive and strict background screening process. We are an equal opportunity employer and a drug free workplace.    Powered by JazzHR

Posted 1 week ago

C
Community Relations, Hospice Marketer
Crossroads Hospice & Palliative CareChester, PA
As a Community Relations  professional, you are more than a representative—you’re a champion for compassionate care. In this pivotal role, you’ll build meaningful relationships with physicians, healthcare facilities, and community organizations to ensure patients and families receive the hospice support they need, when they need it most. At Crossroads, we believe that hospice care is not a transaction—it’s a commitment. A commitment to the delicate, powerful work of guiding individuals and families through life’s final chapter with dignity, empathy, and skill. Compassion isn’t just a part of our mission—it is our mission. And our success begins with a team that leads with heart. If you are motivated by purpose, skilled at creating trusted partnerships, and passionate about ensuring patients receive the care they deserve, we invite you to bring your talents to Crossroads. Together, we can redefine what compassionate end-of-life care truly means—one relationship at a time. Community Relations Hospice Marketer Responsibilities: Responsible for the profitable marketing of hospice services. These customers may include, but are not limited to Third Party Payers and Managed Care Companies, Physicians, Hospitals, Nursing Homes, and Medical Institutions. Responsible for meeting or exceeding the profitable growth of referrals and increasing the length of stay. Responsible for coordinating and marketing all hospice contracts. This includes monitoring the progress of individual contracts and collecting all relevant data. Work with the Executive Director in identifying and qualifying potential new services to meet customer needs. Responsible for the development and implementation of annual marketing plans. Responsible for keeping a record of all existing customers, tracking trends, markets, and demographics. Responsible for analyzing referral data, trends and adjusting marketing efforts based on data analysis. Responsible for follow-up on all marketing efforts and informing the Executive Director of the status of activities. Responsible for maintaining complete confidentiality of patients’ records, and all other confidential information which may be received during the course of patient care, including financial information and personnel records. Complies with policies and professional standards. Acts independently and responsibly to perform duties on a consistent basis. Assist with the preparation of press releases and newsletters.   Community Relations Hospice Marketer Requirements: Requires a Bachelor's degree in marketing or equivalent experience in sales and marketing in the service industry. Requires one (1) to three (3) years of sales and marketing experience, preferably in-home care or hospice. Requires the ability to travel.  The position serves Delaware County Must have a reliable vehicle/transportation, a valid driver’s license, required automobile insurance, and the ability to safely and independently operate said vehicle. Community Relations Hospice Marketer Schedule & Benefits: Schedule: Monday to Friday, 8:30 am - 5:00 pm Be part of a team willing to grow, listen, be heard, and be challenged. Health, Dental, Vision, 401k, PTO Powered by JazzHR

Posted 1 week ago

E
Patient Relations Specialist
Eye Care PartnersDayton, OH

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Job Description

MUST LIVE IN ONE OF OUR 18 States: Missouri, Florida, Kansas, Kentucky, Pennsylvania, Virgina, New Jersey, Texas, Minnesota, Michigan, Oklahoma, Alabama, North Carolina, Georgia, Illinois, Ohio, Indiana, Arizona

Pay: $17.00 Hourly; No Negotiation

Job Title: Contact Center Patient Relations Specialist

SUMMARY

We are looking for a Patient Relations Specialist to join our growing contact center team. An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing patients that we provide unsurpassed care right from the start.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.
  • Appropriately schedule patient appointments in NextGen based on physician preferences.
  • Clearly and concisely document patient request and pertinent information via Electronic Medical Record (EMR) so that we can successfully respond to patient needs.
  • Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
  • Coordinates work efforts with other team members to achieve an efficient workflow within the office.

QUALIFICATIONS

  • Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.
  • Perform other office duties as assigned by the manager.

EDUCATION AND/OR EXPERIENCE

  • Minimum of High School Diploma or GED
  • Minimum of 1-3 years related experience in a call center or as a receptionist.
  • Health care experience preferred.
  • Prior experience with NextGen software or other EMR is preferred.
  • Be helpful and courteous and display strong communication and interpersonal skills.
  • Must be a well-organized team-player with great attention to detail.
  • Motivated and dependable with a patient friendly personality.
  • Demonstrates superior computer skills.

LICENSES AND CREDENTIALS

  • Minimum Required: None

SYSTEMS AND TECHNOLOGY

  • Proficient in Microsoft Excel, Word, PowerPoint, Outlook

We Offer

  • Competitive pay and comprehensive benefits including medical, dental, vision, 401k, paid holidays and Paid Time Off.
  • Career experiences that provide team members with opportunities for personal and professional growth in a rewarding work environment.
  • Opportunities that spark your imagination and ignite your passion to help others.

If you need assistance with this application, please contact (636) 227-2600

Please do not contact the office directly - only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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Submit 10x as many applications with less effort than one manual application.

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