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Guest Relations Representative-logo
Guest Relations Representative
Sentara HealthcareNorfolk, VA
City/State Norfolk, VA Work Shift Rotating Overview: Sentara Norfolk General Hospital is seeking a Flexi, Guest Relations Representative for the Guest Services Department Shift - Flexi, Rotating, hours will vary, working every other weekend on day shift as early as 5 a.m., or working evenings until 8 p.m. The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients. Responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services. Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs. Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure. Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders. Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc. Assists the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines. Maintains close communication with leaders regarding the department and problem areas. Requests assistance as needed for additional team members or other resources. Clerical handling of departmental, hospital and organizational reports and forms. Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns. Communicate timely information to all internal and external customers, providing professional service. Education High School Diploma or Equivalent (Required) Experience 1 year of customer service experience (Required) Previous Healthcare/Hospitality experience (Preferred) Experience with performing basic data entry tasks, filing, photocopying, and providing excellent customer service (Preferred) Keywords: Flexi, Guest Relations Rep, Guest Services, Customer Service, Front Desk, Receptionist . Benefits: Caring For Your Family and Your Career Medical, Dental, Vision plans Adoption, Fertility and Surrogacy Reimbursement up to $10,000 Paid Time Off and Sick Leave Paid Parental & Family Caregiver Leave Emergency Backup Care Long-Term, Short-Term Disability, and Critical Illness plans Life Insurance 401k/403B with Employer Match Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education Student Debt Pay Down - $10,000 Reimbursement for certifications and free access to complete CEUs and professional development Pet Insurance Legal Resources Plan Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Here at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day! Sentara Norfolk General Hospital, located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School. In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women's health, including a state-of-the-art neonatal intensive care unit. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Posted 5 days ago

Media Relations Senior Specialist-logo
Media Relations Senior Specialist
Blue OriginSpace Coast, FL
Application close date: Applications will be accepted on an ongoing basis until the requisition is closed. At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight! This role is part of Blue Origin corporate functions, providing centralized support across Blue Origin business unit teams, functions, and locations. We are looking for an experienced Public Relations senior specialist to focus on media and social media relations and communications execution. The ideal candidate will have proven PR or journalist experience, preferably within the high-tech and space industries. This is an individual contributor role within Blue Origin's External Communications team. By the way, you're not only a news media advocate but also a meticulous and world-class writer and copy editor, team player that is data-driven and passionate about space exploration. We are looking for someone to apply their technical expertise, leadership skills, and commitment to quality to positively impact safe human spaceflight. Passion for our mission and vision is required! This is an on-site and in-office position, with occasional travel. The preferred office location is at Rocket Park in Merritt Island, FL. Alternatively, an exceptional candidate can work from our Blue Origin offices in Kent, WA, or Washington, DC. Key Responsibilities: Media Relations Tactics: Assist the PR and social team with developing, executing, and tracking media relations plans and results. Support effective news management and Business Unit coordination. Help prepare, arrange, and occasionally oversee media events, press conferences, and briefings. Serve as a secondary point of contact for media inquiries. Discover and create proactive story ideas and pitches that enhance Blue Origin's brand. Assist in establishing, fine-tuning, and maintaining crisis communication policies, protocols, and documents. Media Relationships: Begin cultivating relationships with media outlets, journalists, and industry influencers. Content Creation: Write and copy-edit various content, including press releases, articles, opinion pieces, captions, internal memos, and multimedia assets. Ensure that narratives are compelling, accurate, and aligned with sales and brand growth objectives. Media Monitoring and Reporting: Use media monitoring and analytics tools to measure impact and adjust strategies based on insights. Collaboration: Work closely with the internal communications, social media, creative, and marketing teams to propose and share stories and content about Blue Origin's story and achievements. Industry Awareness: Stay informed about industry developments, competitor activities, emerging technologies, and digital platforms to identify new opportunities for engagement Qualifications and Skills: Education: A Bachelor's degree in Journalism, Communications, or Public Relations is preferred. Experience: 5-7 years of experience in public relations or journalism. Data-Driven: Comfortable leveraging data and actionable analytics to drive stories, investment, and results. Eagerness to learn about cutting-edge industry trends and innovation. Communication Skills: Excellent communication-and specifically-writing skills. Multitasking: Ability to multitask, prioritize, and meet deadlines in a fast-paced environment. Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Compensation Range for: WA applicants is $130,518.00-$182,724.15 Other site ranges may differ Culture Statement Don't meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building an authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Export Control Regulations Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Background Check Required for all positions: Blue's Standard Background Check Required for Certain Job Profiles: Defense Biometric Identification System (DBIDS) background check if at any time the role requires one to be on a military installation Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW), Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10,001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce, may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files, Medical Certification, Road Test, Hours of Service, Drug and Alcohol Testing (CDL drivers only), vehicle inspection requirements, CDL requirements (if applicable) and hazardous materials transportation/shipping training. Benefits Benefits include: Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program. Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays. Discretionary bonus: Bonuses are designed to reward individual contributions as well as allow employees to share in company results. Eligibility for benefits varies by role type, please check with your recruiter for a comprehensive list of the benefits available for this role. Equal Employment Opportunity Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified, diverse, and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork, in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws, including the Washington Fair Chance Act, the California Fair Chance Act, the Los Angeles Fair Chance in Hiring Ordinance, and other applicable laws. For more information on "EEO Is the Law," please see here. Affirmative Action and Disability Accommodation Applicants wishing to receive information on Blue Origin's Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us at EEOCompliance@blueorigin.com. California Applicant Privacy Notice If you are a California resident, please reference the CA Applicant Privacy Notice here.

Posted 3 days ago

Executive Assistant (Investor Relations)-logo
Executive Assistant (Investor Relations)
Phillips Edison & CompanyCincinnati, OH
About us: Phillips Edison & Company takes PRIDE in creating great omni-channel grocery-anchored shopping experiences and improving communities, one center at a time. PECO's culture is fueled by the ENERGY our team brings to work every day - to find creative solutions and create value for our centers, our investors, our communities and the greater world around us. PECO's culture is driven by our team's CONNECTION to each other and the communities in which we live and work. PECO embraces the OPPORTUNITY to source and implement creative and sustainable programs to create a positive impact on the environment. Phillips Edison's operating platform provides retail services including acquisition, redevelopment, leasing and management of grocery-anchored retail centers. What you'll do: Manage SVP-level calendar through Microsoft Outlook, requiring interaction with both internal and external executives, business partners and assistants Manage and keep current the operations calendar for the investor relations team Coordinate investor engagement events including industry conferences, investor roadshows, and investor meetings, including registration, calendars, travel, reservations, setup, arranging for food, technology setup and other event-related activities Coordinate components of the quarterly earnings process including the drafting of the earnings timing announcements, calendaring, setup of conference calls and webcasts and website updates Coordinate travel arrangements through preferred travel site Coordinate on-site meetings, video conferences and conference calls as needed Manage the investor relations email inbox through Microsoft Outlook while fielding and responding to inbound inquiries on routine matters Support the Annual Meeting of Shareholders and Notice and Access processes Maintain the IR Insights CMS database Provide support for the investor relations website Manage and keep current multiple email distribution lists for the investor relations team Prepare and distribute memos, meeting minutes and other correspondence as directed Assist SVP with preparation of presentation materials as needed Compile, prepare and submit monthly expense reports Process invoices and track payments Organize and maintain a filing system Route incoming mail and courier packages Prepare outgoing mail and email Responsible for other duties and projects as assigned What we're looking for: 3+ years of senior administrative assistant experience in a professional setting required, preferably supporting senior leadership positions (SVP/VP level) Bachelor's degree preferred Excellent computer and technical skills including a high level of competency in the Microsoft Office suite of products (Word, Excel, PowerPoint) and Adobe Acrobat Excellent written and verbal communication skills with the ability to interface professionally with associates at all levels of an organization, both internally and externally Excellent attention to detail, outstanding organizational skills, ability to prioritize and efficiently manage multiple tasks and deadlines in a fast-paced environment Proven track record of problem-solving skills in a professional environment Consistently exhibits a professional demeanor and enthusiasm for the business; takes pride in representing a team that is highly visible both inside and outside PECO Demonstrates a sense of urgency and confidentiality in handling sensitive investor information Must be a self-starter with the ability to adapt to change and set own priorities Demonstrated ability to work independently and as a team Why PECO? We are characterized by our #PeopleofPECO. They are dynamic, innovative and entrepreneurial. They are driven to succeed and make a lasting impact on our growing organization. Having highly trained, energized and skilled professionals throughout every level of our organization is a great source of pride and key element of success for Phillips Edison & Company.

Posted 30+ days ago

Senior Director, Government And Community Relations-logo
Senior Director, Government And Community Relations
Metropolitan Transportation AuthorityNew York, NY
Position at MTA Headquarters POSTING NO. 11809 JOB TITLE: Senior Director, Government and Community Relations DEPT/DIV: External Relations WORK LOCATION: 2 Broadway FULL/PART-TIME FULL SALARY RANGE: $175,800 - $199,600 DEADLINE: Until filled This position is eligible for teleworking, which is currently one day per week. New hires are eligible to apply 30 days after their effective hire date. The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities. Position Objective: The Senior Director of Government and Community Relations is responsible for developing and implementing in-the-field strategies to improve MTA presence in the communities we serve across the entire MTA service area. This entails expanding and deepening the network of local leaders engaged in MTA issues and building support for key policy priorities and projects. The Senior Director directly advises the Chief of Policy & External Relations and senior leadership across the MTA and is responsible for leading and directing the Government and Community Relations staff. Responsibilities: Direct, develop and oversee the implementation of multifaceted public engagement campaigns to build on-the-ground support for MTA priorities, including the Capital Program and major policy changes (e.g. fare and toll changes). Serve as an advocate with elected officials, policy entities, community-based organizations, religious leaders, and other community members. Act as a point of escalation with city and state agencies, as well as utilities. Oversee comprehensive communications and outreach efforts to keep local leaders informed of any planned service changes, in partnership with the operating agencies. Oversee community outreach activities for capital project work, in partnership with Construction & Development. Lead and direct the Government and Community Relations team. Ensures the team maintains and enhances relationships with local leaders, policy makers, community and civic organizations and city and state agencies, meeting with them on a regular basis to create lasting relationships that establish trust. Make sure the team serves an open resource for local leaders wanting to share their questions or concerns with the MTA. Prioritize open dialogue and personal connection between GCR team members and the community. Stay informed of all major MTA issues, and train GCR staff to be effective communicators outside the agency. Work with the Senior Director of State & Legislative Affairs to keep current on other regulatory, legislative or political matters that may affect MTA ability to effectuate its own agenda. Develop and oversee the implementation of strategies to influence state and local regulatory policy and legislation, the actions of community and civic organizations. Take advantage of opportunities that will enhance the image and reputation of the MTA among key policy makers and opinion leaders as well as non-governmental stakeholders. Serve as a senior advisor to the Chief of Policy and External Relations, the Chair, Agency Presidents and other executive staff, on state and local matters that affect MTA policy objectives. Is held accountable for overseeing and evaluating contractor performance, where applicable: Observing the work performed by the contractor; Reviewing invoices and approving them if the work has contractual standards; Addressing performance issues with the contractor when possible; and Escalating issues to other parties as needed. Select, develop and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review performance of staff. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential. Perform other assignments as requested by Senior Management. Qualifications: Knowledge/Skills/Abilities: Thorough knowledge of state and local government legislative structure, committees, procedures and policies. Expertise in navigating community and civic organizations in the MTA service territory. Experience in building policy campaigns and coalitions of business, civic and public sector leaders. Must possess executive written and verbal communication skills coupled with outstanding interpersonal skills. Must have political sensitivity, and ability to develop cogent strategies to deal with the specific state and local regulatory and legislative issues that face the MTA and its operating agencies. Must have prior experience supervising a diverse staff with ability to produce information and research in order to build support of MTA state and local legislative objectives. Must be capable of building a strong and successful network, developing new relationships and influencing decision makers. Excellent management and administrative skills necessary for interacting with senior MTA management, elected officials, governmental relations staff and all levels of external government staff. Education and Experience: Bachelor's Degree required. Graduate degree in Public Administration, Legislative Affairs or its equivalent is strongly preferred. A minimum of ten years of experience in state and local legislative process and/or governmental relations or public affairs in a large, multi-faceted, fast-paced organization or legislative body. Other Information May need to work outside of normal work hours (i.e., evenings and weekends) Travel may be required to other MTA locations or other external sites. According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission"). Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position. Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

Posted 1 week ago

Associate Manager, Corporate Relations-logo
Associate Manager, Corporate Relations
MJH Life Sciences Multimedia Medical LLCCranbury, NJ
At MJH Life Sciences our success is measured by your success! If you set your standards high and want to contribute to a winning team, we'll provide you with every opportunity to help grow our company and your career. Our associates come from all backgrounds, sharing one key quality: determination to succeed. We value being Service Focused, having a Passion for Winning, Innovation, Respect, Integrity, and Teamwork. Nothing means more to us than hiring people with these attributes. If you believe you're right for the job, this is the place to prove it! At MJH Life Sciences our success is measured by your success! If you set your standards high and want to contribute to a winning team, we'll provide you with every opportunity to help grow our company and your career. Our associates come from all backgrounds, sharing one key quality: determination to succeed. We value being Service Focused, having a Passion for Winning, Innovation, Respect, Integrity, and Teamwork. Nothing means more to us than hiring people with these attributes. If you believe you're right for the job, this is the place to prove it! (C) Management Inc., a division of MJH Lifesciences, Inc., is a leading association management firm dedicated to providing comprehensive services to a diverse portfolio of professional and non-profit associations in the healthcare space. With a strong commitment to delivering top-notch solutions, we are seeking an enthusiastic Associate Manager of Corporate Relations to join our team and contribute to the success of our education program portfolio, as part of the business development division for our oncology clients. Associate Manager, Corporate Relations Ideal Candidate This role requires a dynamic individual who thrives in a fast-paced work environment, with exceptional attention to detail and the ability to build relationships with both internally and externally. The ideal candidate will have a proven track record in project management, planning and execution, preferably for non-profits and associations in the medical/healthcare space. Job Summary The Associate Manager, Corporate Relations supports the business development activity of 24 Oncology State Societies (OSS) across the US by managing the annual Corporate Member join/renewal process, the tracking of member benefits and deliverables, providing onsite exhibit support, and ensuring excellent customer service to drive member retention and engagement. This hands-on position requires proactive and collaborative thinking, strong attention to detail and process, self-organization, and the ability to successfully project manage and collaborate within a small team. This position reports directly to the Senior Manager of Corporate Relations. Responsibilities: Oversee exhibit applications, corporate membership renewals, grants portal submissions (and related correspondence). Assist with Corporate Member renewals and fulfillment/tracking of benefits deliverables Provide onsite support for Oncology State Society events, managing exhibits and industry interactions. Build relationships and rapport with corporate members and other industry representatives Maintain forms, department logs, and website updates annually. Respond to Corporate Member inquiries and contractual requests with white glove customer service. Develop and distribute logistical details for State Oncology Society Meetings and other sponsored events. Provide progress reports to Oncology State Society Account Executives Ensure CRM compliance Collaborate effectively across departments and client teams. Perform additional duties as needed. Qualifications: Bachelor's degree preferred Experience: 2+ years in sales, business development, marketing or project/program management preferred. Experience with non-profits within the pharmaceutical/healthcare fields is a plus Skills: Strong relationship-building and networking skills Positive, people-oriented attitude and the ability to professionally drive forward progress Solid organizational and time-management skills to manage multiple projects with varying deadlines for multiple clients Strong written and verbal communication Strict attention to detail, organization skills, adaptability, and customer service Proficiency in Microsoft Outlook, Word, Excel, Adobe PDF, Microsoft Teams/Zoom Experience with CRM software (Salesforce) and project management tools (Workfront) is a plus Knowledge of healthcare or pharmaceutical industries is beneficial Open to new projects and expanding existing ones Ability to work well independently and as part of a team effort Travel up to 20% for event management MJH Life Sciences provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. All employees of MJH Life Sciences are employed "At Will." This means that either the employee or the Company is free to end the employment relationship at any time, for any reason, with or without cause and with or without notice.

Posted 30+ days ago

Grower Relations- Sugar Sampler, Napa & Sonoma Carneros-logo
Grower Relations- Sugar Sampler, Napa & Sonoma Carneros
Kendall JacksonNapa, CA
POSITION SUMMARY: Collects grape berry and cluster samples from various vineyards for the purpose of measuring sugar (degrees brix) and delivers those samples to wine laboratories for analysis. Territories; Napa, Sonoma, Carneros This position is a seasonal position hired only during the Vineyard Harvest Season (generally between mid-August through the end of October or early November). ESSENTIAL FUNCTIONS/DUTIES: Collecting grape samples from a large variety of vineyards. Delivering samples to the local winery lab for analysis in a timely manner. Recording and reporting results of lab analyses to Field Supervisors/Grower Representatives. Monitoring and updating Grower Relations Representative of any issues observed in the vineyard (i.e. mildew, disease, pest or farming issues) JOB REQUIREMENTS: Current Drivers License, Clean DMV, Current Insurance. Must have a reliable vehicle and be willing to drive vehicle in vineyard off paved roads. Good communication and organizational skills, ability to speak and read in English. This position requires the ability to reach with hands and arms, sit, walk, climb, stoop and kneel, and be able to regularly lift and carry up to 50 pounds. Must be willing to work flexible hours and must be willing to work the entire harvest season. Must be able to show proof of eligibility to work in the United States. Wage Transparency: The target base pay for this role is $24.00 per hour. Compensation will be determined by candidate experience, skills, and location. Jackson Family Wines is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are based on merit and business needs.

Posted 30+ days ago

Senior Employee And Labor Relations Partner For Newton-Wellesley Hospital-logo
Senior Employee And Labor Relations Partner For Newton-Wellesley Hospital
Brigham And Women's HospitalNewton, MA
Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. This is a hybrid role that requires an onsite presence at Newton-Wellesley Hospital (and potentially other community hospitals) as needed. Depending on a candidate's experience, we are open to hiring someone either at the Senior Employee Relations Partner (must have at least 5-7 years of ER or HR experience) or Employee Relations Partner (must have at least 3-5 years of ER or HR experience) level. Job Summary Under the direction of the Employee Relations and Labor Relations leadership, the Sr. Employee and Labor Relations Partner is responsible for advising managers and HR Business Partners (HRBPs) regarding complex employee relations situations and the interpretation of Human Resources policies, state/federal employment laws and labor contracts. The Sr. ERLR Partnerwill provide comprehensive internal employee and labor relations consultation, conduct investigations, present findings and recommendations, support collective bargaining negotiations and develop and maintain positive working relationships with others including leadership, staff, HR colleagues and union representatives. They will develop and evaluate overall employee and labor relations trends/themes and proactively make recommendations to address root causes. The Sr. ERLR Partner will partner with the MGB Centers of Excellence (COEs) including the Employee Relations/ Labor Relations team as well as the Office of General Counsel as needed. They will work collaboratively with the MGB Employee and Labor Relations Center of Excellence (COE) to assess training needs and assist in the delivery training as appropriate on employee relations and labor issues. The Sr. ERLR Partner will function as a subject matter expert and team mentor, handle complex cases and investigations and will lead relevant projects and initiatives. PRINCIPAL DUTIES AND RESPONSIBILITIES: Provides HR policy guidance including counsel, interpretation and implementation. Provides leadership training and guidance around policies, where necessary. Supports managers and provides guidance related to performance management and corrective action, including the review of draft corrective action prior to issuance and conducting conversations with employees. Conducts confidential, objective and thorough investigations. Prepares and presents reports of the findings and makes recommendations to address concerns raised. Consults with and guides managers and HR Business Partners regarding implementation of action plans following investigations to address concerns from workforce members. Under the guidance and direction of ERLR leadership, partners with the MGB ERLR COE on complex ERLR cases, demand letters, and other proceedings as necessary. Provides guidance to business leaders on compliance with collective bargaining agreements and labor laws. Develops and maintains positive working relationships with union representatives. Partners closely with business leaders, the MGB ERLR COE, and Office of General Counsel to support collective bargaining negotiations. Works strategically with business leaders, the ERLR COE, and Office of General Counsel during organizing activities. Consults on and/or manages the Corrective Action Appeals and union grievance process including partnership with the ERLR COE and OGC on labor arbitration proceedings. In partnership with the ERLR COE, consults with business leaders on maintaining positive employee relations. Supports the ERLR COE with the preparation of information including request for information related to grievances, labor arbitrations, demand letters and/or complaints filed with the MCAD, EEOC or other relevant agencies. Consults with managers on conflict resolution. Involves EAP and/or DEI when appropriate. Addresses concerns from workforce members which impact the employee experience. Works with the HRBP team on strategic plans around concerns raised. Partnering with the HRBP, manage the review and implementation of voluntary and involuntary terminations, including reductions in force. Brings in COE expertise as needed regarding LOAs, etc. Manages ADA, religious, and pregnancy accommodation requests using HR case management system. Conducts interactive dialogue process with employee, operational leadership, Occupational Health and other necessary participants for all accommodation requests including requests for religious, medical, or pregnancy related accommodations. Using data including all workforce dashboards - identifies gaps, themes, trends and root causes impacting effective performance or delivery of services. Using data and analytics, provides guidance and direction to managers to support a positive employee experience environment. Conducts climate surveys in collaboration with the ERLR COE to assess the general environmental tone within a department or between departments to determine areas of employee concern. Partners with HRBP and manager to develop action plans to address issues. Maintains current body of knowledge of employment and labor laws. Maintains awareness of upcoming changes to employment and labor law and ensures policy compliance. Collaborates with HRBP on all cases within their portfolios and maintains communication. Provides ERLR services within the Community Division with travel to MGB sites for on-site meetings as needed. Other duties as assigned. Performs all responsibilities of ER/LR Partner plus: Provides mentoring and training to ER/LR Partners. Assumes lead on various projects or committees. Functions as subject matter expert. Leads complex workplace investigations. Assists with SOP development and maintenance. Qualifications QUALIFICATIONS : Bachelor's degree or equivalent experience 5-7 years in Employee Relations/Labor Relations, or Human Resources Business Partner role Must have demonstrated strong, independent experience with employee relations issues and/or investigations; labor relations experience preferred HR certification preferred Proficiency in Microsoft Excel, Word, PowerPoint, Outlook and HRIS web-based tools such as Workday Coaching, mentoring or similar experience preferred SKILLS/ABILITIES/COMPETENCIES: Business Acumen - the ability to understand and apply information to develop the department's/division's action plan. Must have business-savvy to offer relevant and value-adding advice and recommendations. Critical Evaluation- The ability to interpret information and data to make HR & business decisions and recommendations, and to translate data into action. Strong conflict-resolution & problem-solving skills. Must be knowledgeable and resourceful. Good data analytic skills and capability. Ability to think critically. Leadership and Navigation- The ability to direct and contribute to initiatives and processes within the department/division. Consultation- The ability to provide guidance to leaders, to be a forward thinker & to be solution oriented. The ability to have excellent listening skills, to have empathy & trustworthiness. Communication- The ability to effectively exchange information with stakeholders. Strong communication skills. Relationship Management- The ability to manage interactions to provide service and support to the organization, to build and maintain effective working relationships. Change Management- The ability to be open, adaptive and to drive change. Ability to mentor and train/onboard new staff. Depth of knowledge and experience required to lead complex cases and investigations. Solid understanding of organizational policies, procedures, and practices as well as current state and federal labor and employment laws. Understanding of HR functions/Centers of Excellence and other corporate functional departments and ability to draw on their resources as appropriate. Ability to manage multiple project commitments in addition to day-to-day responsibilities. Well-developed written and verbal communication skills, including the ability to create, facilitate, and execute formal communication, presentations, and training programs in response to business needs. Strong customer-service orientation. Effective in operating in a collaborative, matrixed environment. Ability to work independently with limited supervision; understands when to escalate issues. Self-directed, motivated, and engaged; willing and able to commit the time necessary to accomplish position's objectives Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization Additional Job Details (if applicable) Remote Type Hybrid Work Location 2014 Washington Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Posted 30+ days ago

Principal, Investor Relations-logo
Principal, Investor Relations
Harbourvest Partners Llc.Boston, MA
Job Description Summary For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and the drive to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add talented individuals who seek a collaborative, open-door culture that values diversity and innovative thinking. In our collegial environment that's marked by low turnover and high energy, you'll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences. We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences maximizes the potential of both the individual and the firm HarbourVest is an equal opportunity employer. The Principal, Credit Distribution Team professional is a new position and unique opportunity to help build and grow the Private Credit business at HarbourVest. As a leading contributor of the global Investor Relations (IR) team, this professional will partner closely with the Private Credit investment team and the existing US-based and global IR team members to build and execute on a capital raising and investor relations strategy for the business. This professional will be responsible for orchestrating engagement with existing and prospective credit-focused institutional Limited Partners (LP) and raising capital for the firm's Private Credit commingled funds and separate account strategies, working across regions and institutional investor types. The ideal candidate is someone who is: Capable of managing efficient and successful fundraising processes, scheduling and attending meetings, and have experience driving a fundraising agenda, working in partnership with global IR team. Methodical and collaborative with their approach to investor outreach, prospecting, cross-selling and ongoing client management, and thoughtfully tenacious and persistent. Able to have thoughtful dialogue with investment team members regarding different investment opportunities, fund structures, and product development ideas/interests based on LP conversations, etc. What you will do: Relationship Management & Fundraising: Thoughtfully identify new investor relationships, engage in appropriate investor targeting, and monitor and evaluate existing investor relationships, working in collaboration with the existing global IR team, in order to drive capital formation across the private credit platform. Organize and participate in meetings and presentations to prospective investors interested in credit strategies, including public and corporate pension plans, insurance companies, endowments, foundations, family offices, and investment consultants. Build and uphold HarbourVest's Private Credit investor relationships on all levels, collaborating with the firm's global IR team for effective and coordinated contact management. Provide market feedback to support and drive product development. Portfolio Understanding & Credit Product Knowledge: Quickly learn and demonstrate a thorough understanding of HarbourVest's Private Credit investment approach and philosophy. Participate in investment team meetings, and develop an in-depth understanding of the firm's credit offerings to credibly articulate, in verbal and written form, with LPs the various attributes of HarbourVest's Private Credit performance, capabilities, initiatives etc. Leverage strong financial acuity to discuss HarbourVest's Private Credit funds in levels of technical depth and detail with sophisticated investors. Be able to articulate how HarbourVest's Private Credit funds fit into an investor portfolio based on risk, investor appetite, etc. Positioning and Marketing Communications: Build and raise the external profile of the HarbourVest Private Credit business with the global institutional investor community and consultant communities. Maintain a strong understanding and view on the competitive landscape and investor demand and communicate trends, updates and insights both internally, to members of the investment and IR teams and externally, in engaging with institutional LPs, investment consultants, etc. Articulate the HarbourVest Private Credit story, history, track record, performance and growth plans for the business. Educate investors on Private Credit portfolio activity, fund structures, and global reach of the business to give investors comfort & confidence in capabilities and offerings. What you bring: Private credit product knowledge and fluency with capital markets and the ability to lead in-depth conversations with LPs regarding credit strategies, performance, structures, risk, etc. Intimate knowledge of the private credit target investor base and established, positive relationships with senior credit investment decision-makers at institutional LPs. Ability to cultivate relationships over time and drive a thoughtful, successful sales process. Demonstrated track record of raising credit capital from institutional LPs Ability and desire to work collaboratively with global IR and investment teams and across internal functions to achieve results, deliver for LPs, etc. Proficient in communication skills, both oral and written, and proficient in presentation skills Education Preferred Bachelor of Arts (B.A) or equivalent experience Experience 10+ Years of capital raising experience working within a private credit firm, placement agent and/or a well-respected alternative investment firm with strong private credit offerings #LI-Hybrid

Posted 30+ days ago

Attorney Or Sr Attorney, Government Relations-logo
Attorney Or Sr Attorney, Government Relations
Crown Castle IncCharlotte, NC
Position Title: Attorney or Sr Attorney, Government Relations (P3 or P4)* Grade level will be determined commensurate with experience. Company Overview Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand-connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US. We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology. Role Provide concise and practical legal analysis and advice to internal clients regarding municipal and utility infrastructure access and attachment rights, state and federal rules and regulations, and network operations. Advocate, negotiate, and educate other attorneys, policymakers, and officials. Work well in a team environment and have experience in matters concerning access to municipal and utility infrastructure and law/rules/regulations concerning the same. Responsibilities Analyze, advise, and train internal clients on existing and emerging federal, state, and local issues impacting the deployment of telecommunications facilities in/on municipal and utility infrastructure in public rights-of-way. Review and analyze bills, rules, and regulations at the federal, state, and local levels. Draft comments on proposed rules and regulations. Support select cross-functional projects to improve our policy positions. Attend and/or support internal and external meetings designed to address legal or regulatory issues. Draft external correspondence. Education/Certifications Bachelor's Degree Juris Doctorate from an accredited law school Attorney's License. Admitted in state where office is located, or able to gain admission or comply with applicable in-house counsel registration requirements. Experience/Minimum Requirements A minimum of two (2) to five (5) or more years' experience working in a utility, planning, zoning, land use, or implementation capacity directly for a utility, telecommunications provider, government entity, or in private legal or consulting practice serving such entities; equivalent in a comparable industry or other relevant experience. Comfortable presenting complex material at a level appropriate to various audiences. Expectations Excellent verbal and written communication with an ability to provide sound, clear legal advice to business partners. Strong problem-solving skills, judgment, and strategic thinking. Ability to analyze problems and propose a course of action. Litigation or litigation support experience. Telecommunications (including wireless) or related industry experience. Experience working with design and construction teams and/or preparing permit drawings and construction documents. Experience presenting and speaking in public and/or before governmental entities. Team player able to build effective relationships and operate autonomously with minimal administrative support. Ability to work independently, including with remote supervision, and manage multiple time-sensitive projects simultaneously. Ability to work with individuals of diverse background, personalities, and opinions. Ability to maintain confidentiality. Working knowledge of MS Office. Organizational Relationship Reports to: Associate General Counsel, Government Relations Title(s) of direct reports (if applicable): N/A Work Plan: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel. The pay range offered for this position is 123,200-$212,300 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year. If you are interested in joining our team, please visit the Crown Castle careers site (crowncastle.com/careers) to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled. #LI-AB1

Posted 2 weeks ago

Resident Relations Specialist- Chicago IL-logo
Resident Relations Specialist- Chicago IL
TripalinkChicago, IL
We are seeking a highly organized and proactive Office Administrative Assistant to join our team. The successful candidate will be instrumental in managing day-to-day administrative tasks, ensuring that our office operations run smoothly and efficiently. The ideal candidate for the role is a flexible problem-solver who has superb communication skills and a detail-oriented mindset. This person should have experience thriving in an administrative role. Effective multitasking and a unique ability to handle the unexpected are essential qualifications for the position. Responsibilities: Mail Management: Sort, open, date stamp, and route incoming mail appropriately. Manage the distribution of mail within the office. Documentation Control: Scan and record all incoming bills in Entrata on a daily basis. Ensure all physical documents (invoices, receipts, notices) are digitized and filed correctly. Package and Inventory Management: Receive packages, update the relevant parties, and record receipts in the system. Make online purchase orders as requested and process payment accordingly. Conduct weekly checks of office supplies and manage the reorder process. Greet and address visitors via intercom system, direct to the appropriate team members or department Financial Processing: Handle outgoing and incoming mail related to financial transactions. Process incoming checks and money orders, make bank deposits, and process receipts. Manage regular move-in and move-out flow including checking units, collect tenant information, explain move-in/move-out instructions, creating welcoming gifts Operate Entrata system to manage customer data, maintenance requests, and other related issues in and during rental process Assign work orders and assist maintenance technicians with inspections including in-unit, common areas, and amenities Establish fluent communication and good relationship with tenants by investigating and resolving complaints Write, edit emails and make phone calls to residents, vendors, and other organizations as needed Administrative Support: Assist in maintaining and auditing policy compliance for tenants. Additional Duties: Carry out other office duties as assigned, which may include assisting with administrative projects and supporting the team Qualifications: Strong organizational and administrative skills. Proficient in using property management software (preferably AppFolio) and computer programs such as Microsoft Word, Excel, Adobe. Excellent communication and interpersonal abilities. Confident on the phone. Detail-oriented with the ability to multitask. Experience with office management responsibilities, systems, and procedures. Basic understanding of financial processes, including billing, invoicing and payments. Ability to work independently and as part of a team. Schedule: 8-hour shift with 1-hour unpaid lunch break in between Monday – Friday 8:30 AM – 5:30 PM

Posted 30+ days ago

Team Member Relations Analyst-logo
Team Member Relations Analyst
Toyota Motor CompanyOntario, CA
Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us. To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time. Who we're looking for Toyota's Human Resources Department is looking for a passionate and highly motivated Analyst, Team Member Relations. The primary responsibility of this role is to support Toyota Motor North America-North America Parts Center California (TMNA-NAPCC) Team Member Relations. The person in this role will support the Human Resources department's objective to maintain and improve positive team member relations and ensure TMNA-NAPCC success. This position is based in Ontario, California. The selected candidate will be expected to reside within commutable distance of this location. What you'll be doing Advocate for Team Members: build relationships with team members, resolve problems, communicate team member viewpoint Advocate for Toyota: ensure consistent policy application, promote continuous improvement, promote team member engagement, communicate Toyota viewpoint Partner with Operations Management: build relationships with management, understand business operations, develop management staff to ensure positive morale Spend time each day on the floor to know team members and understand their perspective (i.e., visits multiple groups each week, knows TMs by name) Identify training needs and supports action plans to meet the specific needs of group leaders and above This list is not all inclusive of daily responsibilities What you bring Bachelor's degree (or higher), or 5+ years of equivalent professional work experience relevant to this position HR experience Proficiency with Microsoft Excel Ability and willingness to work overtime as needed, approximately 5% Ability to travel 5% of the time, approximately once per quarter Added bonus if you have Experience with Employee Relations/Team Member Relations/Investigations role or similar HR function Information Systems/Technology education or experience including experience automating systems and reporting to improve processes (Y/N - text follow up) Workday experience Experience with Power BI Experience with Kronos What We'll Bring During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include: A work environment built on teamwork, flexibility and respect Professional growth and development programs to help advance your career, as well as tuition reimbursement Team Member Vehicle Purchase Discount Toyota Team Member Lease Vehicle Program (if applicable) Comprehensive health care and wellness plans for your entire family Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute Paid holidays and paid time off Referral services related to prenatal services, adoption, childcare, schools and more Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA) The annual base salary range for this position is $82,700.00 - $134,400.00. Belonging at Toyota Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.

Posted 2 days ago

Guest Relations-logo
Guest Relations
MHC Equity Lifestyle PropertiesGroveland, CA
With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Guest Relations in Groveland, California. With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Guest Relations in Groveland, California. What you'll do: The Campground Ranger position may include walking or patrol of the grounds of the campground answering questions, enforcing rules and ensuring the safety of our guests and their belongings. The ideal employee can handle any stressful situation in a calm manner and react accordingly with regards to local, state and federal law. Your job will include: Monitor the property with a keen eye for any property issues or potential problems. Ensure that the property is properly secured. Ensure that guests comply with resort rules, respond to areas of concern and contact law enforcement if necessary. Monitor all incoming guests through the campground gate and validate if access is acceptable. Perform routine patrols, golf cart and rental inspections. Take camping reservations, check people in and out and sell day passes at the Welcome Center. Prioritize guest safety and happiness. RV Site / Housing available Skills & experience you need: High school diploma or equivalent. Basic reading, writing and math skills and the ability to use computer applications. Ability to thrive in a collaborative team environment. Ability to assess a situation, use quick and reasonable judgment and resolve problems diplomatically. Exceptional customer service and communications skills and a friendly demeanor. Experience working in security and/or law enforcement, and/or working in an RV environment, is a benefit. Valid driver's license, good driving record and current auto insurance. Ability to working weekends and holidays on a regular basis. Estimated compensation for this position in the states of CA, WA, NY, and CO, is: : $16.50 - $16.50 The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data. In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time. We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities. As an Equal Opportunity Employer, we welcome and thank all applicants. In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time. We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities. As an Equal Opportunity Employer, we welcome and thank all applicants. Estimated compensation for this position in the states of CA, CO, IL, MD, MN, NY, and WA is: Hourly: $16.50 - $16.50 The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data. In addition to the base pay and our benefits, some positions are eligible for bonuses, sales commissions, or incentive pay.

Posted 30+ days ago

Director, Government Relations-logo
Director, Government Relations
IlitchDetroit, MI
Bigger Better Future Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact. Your Mission: The Director of Government Relations will lead and manage the government relations strategy for a large quick-service restaurant franchisor. Responsibilities include monitoring legislative developments, participating with and engaging industry associations, and ensuring the company's interests are represented. How You Will Make an Impact: Develop and implement a comprehensive government affairs strategy that aligns with the company's goals and objectives. Monitor legislative developments and regulations and provide analysis to leadership. Lead advocacy efforts by meeting with industry associations, officials and regulatory bodies. Partner with internal stakeholders to track state legislative developments on employment regulations, franchise-specific regulations, food safety regulations and any other regulatory matters that may impact the company. Work with internal stakeholders to ensure that internal policies and procedures are updated to correspond with changes to state and federal regulations and law. Serve as an advisor on emerging public policy issues. Work with internal departments to develop positions on public policy issues including collaborating with the communications team to develop messaging and strategies. Build relationships and engage with industry associations. Act as a liaison between the company and external stakeholders Prepare government relations reports, budget recommendations, and strategic plans. Who You Are: Bachelor's degree in political science, public policy, law, or a related field. 5-7 years of experience in government relations, public policy, or a related field with a strong understanding of the legislative and regulatory process. Proven track record of legislative and regulatory advocacy. Strong understanding of public policy issues affecting the industry. Exceptional written and verbal communication skills. Excellent relationship-building skills. Strategic thinker with the ability to anticipate and respond to public policy trends. Strong organizational and project management skills. Strong commitment to ethics and compliance. Preferred Knowledge, Skills and Abilities: Experience in the restaurant, franchise, or hospitality sectors is preferred. Where You'll Work: Non-traditional hours, as needed, including evenings, weekends and holidays as needed. Travel as needed. Extended periods of sitting and phone conversations. Normal office environment where there is no physical discomfort due to temperature, noise, or dust. Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Little Caesars Enterprises Inc. Little Caesar Enterprises, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work. PRIVACY POLICY

Posted 30+ days ago

Grower Relations- Sugar Sampler-logo
Grower Relations- Sugar Sampler
Kendall JacksonLakeport, CA
POSITION SUMMARY: Collects grape berry and cluster samples from various vineyards for the purpose of measuring sugar (degrees brix) and delivers those samples to wine laboratories for analysis. Territories; Lake County. This position is a seasonal position hired only during the Vineyard Harvest Season (generally between mid-July through the end of October or early November). ESSENTIAL FUNCTIONS/DUTIES: Collecting grape samples from a large variety of vineyards. Delivering samples to the local winery lab for analysis in a timely manner. Recording and reporting results of lab analyses to Field Supervisors/Grower Representatives. Monitoring and updating Grower Relations Representative of any issues observed in the vineyard (i.e. mildew, disease, pest or farming issues) JOB REQUIREMENTS: Previous sampling a plus as well as map reading abilities and local geographical knowledge. Must have own vehicle and clean DMV record. Good communication skills. Organizational skills. This position requires the ability to reach with hands and arms, sit, walk, climb, stoop and kneel, and be able to regularly lift and carry up to 50 pounds. Must be willing to work flexible hours and must be willing to work the entire harvest season. Must be able to pass a drug examination and show proof of eligibility to work in the United States.

Posted 30+ days ago

Analyst, Investor Relations-logo
Analyst, Investor Relations
Analog Devices, Inc.Wilmington, MA
About Analog Devices Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and Twitter (X). Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible. Job Summary: Seeking a highly organized, motivated, and intellectually curious individual to join ADI's Investor Relations Team - that has been ranked in the top 3 by Institutional Investor each of the last five years. This role will be based in Wilmington, MA with work-from-home flexibility. An ideal candidate will showcase the ability to learn quickly, communicate effectively, possess a fundamental understanding of financial statements, and exhibit a passion for investing. Key Responsibilities: Assist on the preparation of all quarterly earnings materials (press release, script, Q&A, supplemental financials) Synthesize industry, competitor, and customer trends Manage and facilitate inbound investor engagement requests Maintain investor engagement database Analyze current investor ownership and develop targeting strategies Own full responsibility of the IR website maintenance and revitalization Contribute to quarterly finance presentations and ad-hoc requests Qualifications: Bachelor's degree in finance and/or economics? 2-5+ years of relevant experience (sell side equity research, corporate finance, banking, investment management) Effective oral and written communication skills, ability to interact with senior management and external shareholders Exceptional organizational skills, ability to multi-task in a dynamic environment Strong interpersonal skills and ability to work in a team environment Willingness and desire to work in a fast-paced environment Strong analytical and problem-solving skills Proficiency in MS Excel, Word, & PowerPoint Experience with Financial Software and Analytics Tools preferred (Bloomberg, FactSet, SAP, Qlikview, PowerBI, etc), is a plus For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce- Bureau of Industry and Security and/or the U.S. Department of State- Directorate of Defense Trade Controls. As such, applicants for this position - except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) - may have to go through an export licensing review process. Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group. EEO is the Law: Notice of Applicant Rights Under the Law. Job Req Type: Experienced Required Travel: Yes, 10% of the time Shift Type: 1st Shift/Days The expected wage range for a new hire into this position is $74,400 to $102,300. Actual wage offered may vary depending on work location, experience, education, training, external market data, internal pay equity, or other bona fide factors. This position qualifies for a discretionary performance-based bonus which is based on personal and company factors. This position includes medical, vision and dental coverage, 401k, paid vacation, holidays, and sick time, and other benefits.

Posted 2 days ago

Provider Relations Lead-logo
Provider Relations Lead
Scan HealthplanLong Beach, CA
About SCAN SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 285,000 members in California, Arizona, Nevada, and Texas. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn; Facebook; and Twitter. The Job The Provider Relations Lead will be responsible for building and maintaining effective provider relationships with medical groups, primary care physicians, specialists, hospitals and ancillaries. The Provider Relations Lead may focus on a particular provider type or geographic region, but will have skillsets to be agnostic and flexible based on business needs. The job entails partnering closely with Contracting counterparts to facilitate an integrated onboarding process, conducting provider awareness and orientation about SCAN Health Plan, ongoing education and outreach, relationship building with office staff and providers, and quarterbacking the overall relationship including acting as the liaison with cross-functional stakeholders across reporting needs, performance monitoring, issue resolution, and clinical programs or growth efforts with the group/provider. There will be daily interface with office staff and providers, as well as interactions with corporate leadership at medical groups and constant collaboration with internal stakeholders to effectively establish and maintain a positive provider experience and resolve escalated issues in a timely manner. You Will This position will perform work under no/minimal supervision while handling complex issues and problems and work complex issues with managers. The Provider Relations Lead will serve as primary contact for medical groups, providers, hospitals and ancillaries and act as a key liaison between the providers/entities and the health plan. Closely partners with Contracting to facilitate an integrated onboarding experience, leading project management planning for cross-functional onboarding efforts and establishing a robust playbook. Establish and maintain excellent relationships with the provider network, with efforts focused on a particular region in which the Lead is based locally. The Provider Relations Lead conducts office staff and provider orientation, on-going education, training and relationship building both virtually and via onsite visits. Conducts regular provider office visits within assigned geographic region. Investigates and responds to escalated provider concerns and issues. The Provider Relations Lead participates in data driven operations meetings with assigned network of providers, corporate leadership and internal SCAN stakeholders. Creates educational materials and formal presentations to support provider touchpoints and initiatives. Supports cost and quality performance monitoring of the provider network, and liaison for trainings on deficiencies. Coordinates data extracts and data analysis interpretation. Partners with Contracting on network adequacy and robustness of local provider access and reputation to evaluate the need for additional providers; supports on internal awareness of network changes. Acts as a key liaison for network needs to support clinical programs or growth efforts. The Provider Relations Lead coordinates efforts to ensure SCAN and its contracted providers follow regulatory requirements. May provide leadership, coaching, and/or mentoring to group. Supports on internal company initiatives/projects/process improvements that further improve provider experience. We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN's Vision and Goals. Other duties as assigned. Your Qualifications Bachelor's degree or combination of education/experience and/or training will be considered equivalent to the education. 5 years of prior relevant experience in a health plan, medical group or equivalent environment Knowledge of medical group, provider, hospital, ancillary contract language Knowledge of health plan, medical group risk arrangements strongly preferred Experience in Project Management Strong quantitative, written and oral communication skills including presentations, and interpersonal skills strongly preferred Ability to travel to meet with office staff and providers Ability to present in group settings, independently drive provider issues to resolution Strong multi-tasking and organization skills with minimal supervision Ability to execute work under pressure and tight deadlines Ownership mentality Ability to collaborate with various internal functional areas, be a team player, and cultivate business relationships with various constituents What's in it for you? Base Pay Range (Annually): $71,700 - $102,520 Work Mode: Mostly Remote An annual employee bonus program Robust Wellness Program Generous paid-time-off (PTO) 11 paid holidays per year, plus 1 additional floating holiday Excellent 401(k) Retirement Saving Plan with employer match Robust employee recognition program Tuition reimbursement An opportunity to become part of a team that makes a difference to our members and our community every day! We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-AC1 #LI-Hybrid

Posted 30+ days ago

Part-Time Guest Relations Assistant - BMC Customer Service Excellence-logo
Part-Time Guest Relations Assistant - BMC Customer Service Excellence
Carle Foundation HospitalNormal, IL
Overview The Guest Relations associate greets and assists patients and visitors. They begin the arrival process with patients and direct the to the appropriate destination. Develops and maintains excellent public relations and customer service. Qualifications Certifications: , Education: , Work Experience: Customer service Responsibilities Facilitates smooth flow of traffic at entrances of the Medical Office Building. Completes incident reports on injuries and helps escalate any care for injured. Begins check in process for patients receiving services. Provides assistance to patients and visitors at the entryway of Carle BroMenn Medical Center Provides assistance to patients with mobility issues when entering or existing the building. Directs patients and visitors to areas within the building. About Us Find it here. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health. Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com. Compensation and Benefits The compensation range for this position is $15per hour - $24.32per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

Posted 4 days ago

Manager, Client Growth & Relations -logo
Manager, Client Growth & Relations
Kobalt Music GroupLos Angeles, CA
Welcome to Kosign:  KOSIGN is a new business within Kobalt Music Group, created to deliver premium, global music publishing administration for today’s most independent and forward-thinking songwriters, producers, and artists. Built by the same team behind Kobalt’s trusted industry-leading infrastructure used by the likes of Max Martin, Phoebe Bridgers, Paul McCartney, and more, KOSIGN empowers creators with transparency, flexibility, and control. The Role: As a Manager, Client Growth & Relations, you’ll help drive the next wave of talent onto the KOSIGN platform. This is a fast-paced, artist-facing role at the intersection of music, tech, and business development. You’ll manage high volumes of outreach, close new client relationships, and support onboarding from first conversation through full engagement. You’ll also help refine our growth strategy and directly contribute to the platform’s evolution. What You’ll Do Outreach, Sales & Client Growth Manage high-volume outreach across email, CRM, and social platforms, with a focus on personalization Quickly respond to inbound interest and referrals; guide leads efficiently through the funnel Evaluate and prioritize incoming applications, identifying high-value signings Track performance using CRM tools and consistently meet or exceed growth targets Build and nurture relationships with artist managers, referral partners, and music industry networks Research, Scouting & A&R Targeting Use tools like Chartmetric and internal dashboards to surface promising talent Contribute to outbound targeting and scouting based on emerging trends, data, and community insights Stay engaged with underground and emerging music scenes, both online and offline Help refine our understanding of who we’re building for and how to better reach them Onboarding & Relationship Management Guide new users or their teams through onboarding, song delivery, and account setup Follow up proactively to ensure seamless platform activation for high-potential clients Provide early-stage support to help users succeed and stay engaged Maintain regular communication with key clients and partners to build long-term value CRM, Engagement & Growth Strategy Collaborate with marketing on CRM flows, onboarding communications, and educational content Help shape onboarding experiences and outreach messaging Share client feedback and field insights to improve platform strategy and user experience Suggest process improvements to streamline operations and improve client outcomes What You’ll Bring Preferred: A results-driven, target-oriented mindset you thrive in performance-focused environments Strong understanding of (or eagerness to learn) music publishing and the independent music ecosystem Deep cultural awareness, you understand music trends, online communities, and emerging artist movements Exceptional organisational and account management skills; you're comfortable managing high volumes of contacts Experience with CRM platforms (e.g. Monday.com, Hubspot) and an interest in optimising systems and workflows Clear communicator — personable, professional, and able to build trust with artists, managers, and internal teams A genuine passion for music and supporting creators Additional Skills That Could Add Value: Experience working in publishing, distribution, music tech, or artist services Background in A&R, sales, marketing, or business development Existing relationships across producer, artist, or management communities What Success Looks Like In 1 month: You’ve built a solid understanding of our product (KOSIGN), values, and target client base. You’re managing inbound leads and outreach with confidence and consistency. In 3 months: You’re independently closing new client signings, supporting smooth onboarding, and hitting individual growth targets. You’re contributing ideas to improve our process and communication. In 6 months: You’ve become a trusted point of contact for high-value clients and partners. You’re actively shaping growth strategy, identifying areas for improvement, and helping scale our outreach and onboarding systems. Key Behaviours for Success To thrive in this role, you’ll embody the following Kosign and wider Kobalt Music Group behaviours: Customer & Creator Focus: You champion the needs of songwriters, producers, and their teams, delivering a seamless and empowering experience across onboarding and account support. Effective Communication: You build trust through clear, timely, and thoughtful communication, whether engaging clients, collaborating internally, or documenting processes. Adaptability & Flexibility: You stay responsive in a fast-paced, evolving environment, adjusting quickly to shifting priorities and client needs while remaining solutions-oriented. Interview Process & Logistics Introductory call with a member of our Recruitment Team Interviews with team and hiring manager Final stage interview and Q&A Feedback at each stage We aim to complete the full interview process from initial application to offer within three working weeks. While we do our best to meet this timeline, there may be occasional delays. If that happens, our Recruitment Team will keep you updated every step of the way. Why Choose Us We’re a company that thrives on creativity, collaboration, and progress. Our values: Music First, Transparent, Tech Powered, and Transformative shape how we work, build, and grow together. We’re a community of people who care deeply about making a meaningful impact in music and technology. We’re also deeply committed to diversity, equity, and inclusion. We actively seek to create a workplace where everyone feels respected, supported, and empowered to bring their whole selves to work. We welcome applicants from all backgrounds and encourage applications from those historically underrepresented in tech and music. IMPORTANT NOTICE Applicants must be eligible to work in the United States. A full background check will be conducted on acceptance of the offer. Kobalt Music Group is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristic protected by law:  The range provided is for Los Angeles-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than Los Angeles may differ based on the cost of labor in that location. Pay range: $65,000 — $75,000 USD

Posted 30+ days ago

Senior Director of Global Employee Relations-logo
Senior Director of Global Employee Relations
NutanixSan Jose, California
Hungry, Humble, Honest, with Heart. The Opportunity The Sr. Director, Global Employee Relations (ER) will shape the ER function within our People team organization to ensure a fair and supportive workplace that is consistent with Nutanix’s values. This leader will develop and drive a comprehensive ER strategy and agenda with multiple partners and stakeholders in numerous locations across the Americas, APAC and EMEA regions. They will lead an ER team across multiple regions and establish and oversee global ER practices to minimize operational and organizational risk through best-in-class ER standards. In addition, they will assess the ER climate, providing an objective and balanced approach to employee relations issues, while demonstrating a sensitivity to employee complaints balanced with Nutanix’s high performance culture/expectations and Company policies. This leader will partner with People Business Partners, the Legal team and other stakeholders to identify, address and resolve high-risk employee related issues and escalations. They will partner with, and proactively engage, senior stakeholders to influence and advise on strategic issues to improve employee and manager interactions and enhance the overall employee experience. About the Team Join our dynamic People Team, where ownership, teamwork, customer obsession, and long-term thinking are core to everything we do. As a member, you will actively contribute to a collaborative environment, taking ownership of your tasks and projects while working seamlessly with your peers. Your commitment to an amazing employee experience will be crucial as we prioritize employee well-being and satisfaction. We embrace a results-oriented mindset, setting and monitoring key performance indicators for long-term success. Be part of a hard-driving team that values collective ownership, promotes collaboration, and is dedicated to delivering exceptional HR products aligned with our values of being Hungry, Humble, and Honest with Heart. Your Role: Key Responsibilities: Policy Development and Implementation: Develop, update, and implement ER policies and procedures to ensure compliance with laws and regulations while fostering a positive workplace culture. Assist with the creation and adherence to ER policies compliant with U.S. laws and regulations (ADA, ADEA, FMLA, OSHA, FLSA, EEOC) as well as locally-applicable laws across our international sites. Coach, present, and train on company policies and relevant employment compliance issues to ensure understanding and adherence. Conflict Resolution: Manage and resolve highly complex ER issues and conflicts in a fair and consistent manner. Conduct thorough investigations into employee complaints and grievances. Provide briefings and practical, effective recommendations to Executive Leadership and other key stakeholders. Training and Development: Provide training and support to ER/HR teams, managers and employees on ER issues and best practices. Develop and deliver training programs on topics such as conflict resolution, communication, and performance management. Continuous training and development of global ER team to ensure alignment with latest developments in legal and HR best practices. Advisor: Working in close collaboration with Legal and other stakeholders, act as a consultant and advisor to People Business Partners and management for seamless support in addressing ER issues effectively, including complex accommodations/LOAs, performance management and workforce change/restructuring. Metrics : Develop ER Metrics and trend investigation with proactive recommendations and programs to address cases, trends, or topics. Present to Executive Leadership and Board members on ER issues, trends and metrics. Team Leadership: Lead, develop and strengthen the capability of a team of ER professionals located in multiple regions, ensuring they are trained and equipped to handle their roles effectively, and in line with industry best practices. Provides regular guidance to Executive Leadership, People Team Leadership and staff in reaching timely consensus on complex issues and developing solutions to problems presented. Contribute to various HR Projects and guide project teams in adhering to data and process compliance. What You Will Bring Bachelor’s degree in human resources, Business Administration, or a related field; Master's degree preferred. 10+ years of experience in Employee Relations or Human Resources, with at least 5 years in a leadership role. Knowledge of global employment laws, regulations, and statutes, such as GDPR, Data Privacy, FLSA, FMLA and other local employee protections laws is essential. Experience designing and administering scalable compliance related processes and programs. Deep expertise in employee relations investigations providing a customer-first approach to work and thriving in a fast-paced business environment. Demonstrated leadership experience; proven experience with building a team and developing others. Ability to proactively share a point of view, appropriately challenge assumptions, consider and adapt to alternative perspectives, and take initiative to drive matters to closure. Strong leadership and team management skills. Excellent communication, executive presentation and interpersonal skills. Highly collaborative approach. This role will be on-site at Nutanix’s San Jose, California Headquarters, co-located with Nutanix’s CPO, the Executive Leadership Team and other key stakeholder leadership. The pay range for this position at commencement of employment is expected to be between USD $ 231,600 and USD 461,880 per year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled, or extended. --

Posted 30+ days ago

UNIV - Employee Relations & Retention Consultant - Human Resources-logo
UNIV - Employee Relations & Retention Consultant - Human Resources
MUSCCharleston, South Carolina
Job Description Summary The Employee Relations & Retention Consultant serves as a trusted advisor to University employees and leaders by providing coaching and support in the areas of performance management, employee engagement, team dynamics and communications, people-centered change management, and all manner of State, Federal and University laws, policies, and practices. The ER&R Consultant will conduct investigations to diagnose and respond to concerns; use data to prioritize, design, and measure the success of interventions; facilitate small group training and working sessions; and partner with internal and external stakeholders to continually improve ER-related programs, services, and processes. Entity Medical University of South Carolina (MUSC - Univ) Worker Type Employee Worker Sub-Type​ Classified Cost Center CC001348 Human Resources Administration Pay Rate Type Salary Pay Grade University-07 Pay Range 56,210.00 - 80,105.00 - 104,000.000 Scheduled Weekly Hours 40 Work Shift Job Description 25% - Provide coaching and support to employees and leaders around performance issues involving corrective action and performance improvement plans. - (Essential) 20% - Provide coaching, support, and interventions to employees and leaders in the areas of communications, team dynamics, employee engagement, employee retention, and change management. - (Essential) 15% - Provide coaching and support to employees and leaders around all manner of employment-related State, Federal, and University laws, policies, and practices. - (Essential) 10% - Conduct and document investigations, may include drafting findings and making recommendations, - (Essential) 10% - Identify, collect, manage, interpret, and present data to respond to inquiries, evaluate programs, and support decisions. - (Essential) 10% - Recommend, design, and facilitate small group trainings and working sessions around root cause trends within Employee Relations cases. - (Essential) 10% - Participate in and occasionally lead continuous improvement efforts of HR-related policies, programs and practices. Other duties as assigned. - (Essential) Additional Job Description Minimum Requirements: A bachelor's degree and five years of experience in human resources management programs. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to climb stairs. (Infrequent) Ability to climb ladders. (Infrequent) Ability to work indoors. (Continuous) Ability to bend at the waist. (Infrequent) Ability to twist at the waist. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Frequent) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 25 lbs., unassisted. (Infrequent) Ability to lift objects, up to 25 lbs., from floor level to height of 36 inches, unassisted. (Infrequent) Ability to lower objects, up to 25 lbs., from height of 36 inches to floor level, unassisted. (Infrequent) Ability to push/pull objects, up to 25 lbs., unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Frequent) Ability to match or discriminate between colors. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Frequent) Good peripheral vision capabilities. (Frequent) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and understand whispered conversations at a distance of 3 feet. (Frequent) Ability to perform gross motor functions with frequent fine motor movements. (Frequent) If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

Posted 30+ days ago

Sentara Healthcare logo
Guest Relations Representative
Sentara HealthcareNorfolk, VA
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Job Description

City/State

Norfolk, VA

Work Shift

Rotating

Overview:

Sentara Norfolk General Hospital is seeking a Flexi, Guest Relations Representative for the Guest Services Department

Shift - Flexi, Rotating, hours will vary, working every other weekend on day shift as early as 5 a.m., or working evenings until 8 p.m.

The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients.

Responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services. Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs. Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure.

Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders. Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc. Assists the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines. Maintains close communication with leaders regarding the department and problem areas. Requests assistance as needed for additional team members or other resources. Clerical handling of departmental, hospital and organizational reports and forms. Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns.

Communicate timely information to all internal and external customers, providing professional service.

Education

  • High School Diploma or Equivalent (Required)

Experience

  • 1 year of customer service experience (Required)
  • Previous Healthcare/Hospitality experience (Preferred)
  • Experience with performing basic data entry tasks, filing, photocopying, and providing excellent customer service (Preferred)

Keywords: Flexi, Guest Relations Rep, Guest Services, Customer Service, Front Desk, Receptionist

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Benefits: Caring For Your Family and Your Career

  • Medical, Dental, Vision plans
  • Adoption, Fertility and Surrogacy Reimbursement up to $10,000
  • Paid Time Off and Sick Leave
  • Paid Parental & Family Caregiver Leave
  • Emergency Backup Care
  • Long-Term, Short-Term Disability, and Critical Illness plans
  • Life Insurance
  • 401k/403B with Employer Match
  • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
  • Student Debt Pay Down - $10,000
  • Reimbursement for certifications and free access to complete CEUs and professional development
  • Pet Insurance
  • Legal Resources Plan
  • Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Here at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day!

Sentara Norfolk General Hospital, located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School.

In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women's health, including a state-of-the-art neonatal intensive care unit.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.