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Levitate logo
LevitateRaleigh, North Carolina
At Levitate, we’re on a mission to make a real impact - for our customers, our team, and the world around us. We believe the best work comes from people who are curious, driven, and excited to grow. Our five core values guide everything we do, and we look for teammates who embody the traits that make those values come to life: Creating Magic ✨ You have the persistence and grit to turn ambitious ideas into remarkable outcomes. Showing Customer Empathy ❤️ You bring humble confidence , listening deeply, and putting customers first. Making Data-Driven Decisions 📊 You pair creativity with insights to make smarter, faster choices. Focusing on Solutions, Not Problems 🔍 You approach challenges with positivity and critical thinking , always looking for the way forward. Making Small Improvements Every Day 🌱 You embrace coachability and lean into discomfort to grow, improve, and drive lasting change. Here, you won’t just do a job, you’ll help create meaningful experiences, solve real problems, and shape the future of our company. Reporting directly to the VP of Talent, the Senior Specialist, Employee Relations will be a trusted partner to employees and leaders across the company. This person will balance empathy with sound judgment, ensuring our people feel heard while our policies and standards are clearly understood and consistently applied. In this role, you’ll handle complex and sensitive employee issues, coach leaders at all levels, and serve as a key point of contact for employee concerns. You’ll need strong executive presence, outstanding “managing up” skills, and a strong sense of urgency—moving quickly and decisively, without losing sight of nuance and care. Please note: This position is 100% on-site in Raleigh, NC . This is not a hybrid or remote role. Responsibilities Serve as a primary point of contact for employee relations matters, ensuring employees feel respected, heard, and supported. Conduct fair, thorough, and timely investigations into employee complaints, conflicts, and policy violations; document findings and recommend appropriate actions. Interpret and apply company policies, procedures, and guidelines to real-world situations, ensuring consistency and compliance. Partner closely with People/HR Business Partners, Legal, and business leaders to address complex ER issues, including performance management, misconduct, workplace conflict, and organizational changes. Provide coaching and guidance to managers on handling difficult conversations, performance concerns, feedback, and terminations. Proactively identify patterns, trends, and root causes in employee relations issues and recommend improvements to policies, processes, training, and manager enablement. Draft and refine employee communications, documentation, and talking points related to ER topics, policy updates, and change initiatives. Maintain accurate, organized, and confidential employee relations records and case logs. Escalate high-risk issues appropriately, exercising strong judgment and excellent “managing up” with senior and executive leadership, especially the VP of Talent and executive team. Support and reinforce a culture that is inclusive, respectful, and aligned with our company values—while holding people accountable to agreed-upon standards. Qualifications 5–7+ years of progressive HR/Employee Relations experience, preferably including time in a high-growth or startup environment. Bachelor’s degree in Human Resources, Business, Psychology, or related field; or equivalent experience. Demonstrated experience leading complex ER investigations from intake through resolution. Solid understanding of HR best practices and relevant employment laws/regulations (e.g., U.S. federal and state frameworks). Experience coaching managers and leaders at multiple levels, including executives. Proven implementation of AI practices in Employee Relations Ability to work 100% on-site at our Raleigh, NC office, Monday through Friday. This is not a hybrid or remote role. Professional certifications like PHR/SPHR, SHRM-CP/SHRM-SCP are a plus but not required. Our commitment to our staff is showcased not only through our strong company culture, but also through our employee-centric benefits and programs including: Daily catered lunches from locally-owned restaurants and diverse snack offerings Employee-led groups (run club, disc golf club, and book club, just to name a few) that bring employees with similar hobbies and interests together to inspire and build relationships Plentiful opportunities to volunteer with and contribute to local organizations that align with the passions of our staff Flexible PTO to facilitate strong work-life balance Paid parental leave that provides employees with support and flexibility as they grow their families Extensive benefit options including healthy lifestyle reimbursement, 401(k) matching, HSA/FSA, dental, vision, and mental health coverage, and much more Culture Crew and Emerging Leader programs to foster employee leadership development, inclusivity, and connection through year-round trainings and events

Posted 2 days ago

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Sentara HospitalsWoodbridge, Virginia
City/State Woodbridge, VA Work Shift Multiple shifts available Overview: Sentara Northern Virginia Medical Center currently is hiring Guest Relations Representatives Variety of Schedules Available : Weekends (Saturday & Sunday) 10am- 6pm The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients. Education High School Diploma or Equivalent (Required) Certification/Licensure No specific certification or licensure requirements Experience Customer Service- 1 year Talroo- Allied Health, customer service, communication, reception . Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development • Pet Insurance • Legal Resources Plan • Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Sentara Northern Virginia Medical Center located in Woodbridge, VA is a 183-bed not-for-profit hospital. We combine the resources of a major health system with the compassionate, personalized care of a community hospital. We offer quiet, private rooms and quality care focused on safety and patient satisfaction. Our clinical services include advanced imaging, cancer services, cardiovascular care, emergency care, lab services, orthopedics, weight loss services and more, all powered through Sentara eCare®, a comprehensive electronic medical record system. In addition to our hospital, Sentara Health is enhancing access to healthcare services in Northern Virginia with outpatient and imaging centers in Lake Ridge, Lorton, Springfield and Alexandria, Va. We improve health every day, come be a part of the community. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Posted 5 days ago

State Farm Agent logo
State Farm AgentRochester Hills, Michigan

$40,000 - $80,000 / year

Responsive recruiter Benefits: Simple IRA License reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT THE AGENCY: I’ve worked for State Farm for over 28 years and been an agent for 17 years. I have 3 full time and 1 part time team members. Work from home day per week available once licensed and trained. I have a Bachelors degree and Masters degree from Western Michigan University and am actively involved in several organizations that volunteer in the community to tutor and mentor middle school and high school students, support domestic violence victims, serve the homeless population and raise money for scholarships. Our agency prides itself in fostering a team environment that is centered around providing an excellent customer experience. Our culture is to have fun while winning! ROLE DESCRIPTION: As a Customer Relations Representative- State Farm Agent Team Member with Ivy Fields-Releford- State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain client records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Strong communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly. Bilingual Spanish preferred Compensation: $40,000.00 - $80,000.00 per year My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Rochester Hills, MI and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life insurance Retirement planning State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Posted 4 days ago

State Farm Agent logo
State Farm AgentYonkers, New York

$50,000 - $75,000 / year

Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative- State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. As an Agent Team Member, you will receive... Salary plus commission/bonus Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Excellent communication skills - written, verbal and listening Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Pride in getting work done accurately and timely Ability to work in a team environment Ability to effectively relate to a customer Bilingual- Spanish preferred Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Compensation: $50,000.00 - $75,000.00 per year My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Yonkers, NY and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life insurance Retirement planning State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Posted 2 weeks ago

American Cancer Society logo
American Cancer SocietyAtlanta, Georgia

$104,000 - $109,000 / year

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. Executes against the Society's strategy for corporate partnerships and account management, including the pursuit of new opportunities, managing and cultivating existing relationships, implementation of corporate initiatives and driving account engagement to achieve ACS mission priorities and significant income targets. Ensures engagement and mobilization of diverse partners, constituents, and volunteers. This is a remote/home-based role. The ideal candidate will reside in the Atlanta Metro MAJOR RESPONSIBILITIES Executes the market corporate engagement strategy, focused on renewing/enhancing existing partnerships and developing new relationships with target corporations to achieve revenue and mission targets. Serves as the primary relationship manager for a portfolio of priority corporations, corporate foundations, CEOs, C-Suite executives and other high impact individuals with responsibility for prospect research, pipeline development, recruitment, cultivation, and retention. Aligns corporations and CEO affinities and needs with ACS priorities and events to achieve individual income goals, support enterprise goals, and to further our impact to mission programs and services, with a focus on securing six-figure revenue partnerships. Drives comprehensive corporate alliances through employee - executive engagement, corporate foundation gifts, nationwide consumer engagement opportunities, network fundraising activities and mission funding opportunities Provides leadership for a CEOs Against Cancer® (CAC) chapter, achieving high recruiting levels and member retention rates, and delivering against the CAC strategy by meeting/exceeding recruiting and revenue goals Primarily a high-level individual contributor, but may manages, coach, develop, and train 1 or 2 corporate account relations and/or account operations staff responsible for account and revenue portfolios Leverages volunteers as door openers and relationship builders. Oversees the delivery of high-level constituent experience and recognition programs in order to cultivate new expanded opportunities. Collaborates with development and philanthropy staff on the ongoing cultivation of existing donor relationships Partners with account operations and support functions to ensure successful corporate program execution, including tracking, planning, implementation and continuous performance feedback. Assists with region execution strategy for Distinguished Partners, prioritizes target accounts, establishes ownership, and assesses the competitive environment for corporate partnerships in assigned market. Collaborates with the full development team, Cancer Control, Communications/Marketing and ACS CAN staff to ensure coordinated and interdependent achievement of area goals. Partners with the GHQ Corporate Alliances department to provide support with Fortune 500 account management and region level execution as part of a coordinated corporate engagement effort. Monitors and fosters behavior that establishes a culture that values the staff/volunteer partnership, and is consistent with the cultural beliefs and values of the Society Ensures regional staff and volunteers reflect the diversity of the communities served by the region and creates and reinforces an environment of inclusion. FORMAL KNOWLEDGE BS/BA or equivalent experience Preferred 5 years successful experience in fundraising, corporate engagement, and executive relationship development with distinguished partners, preferably with a multi-million dollar organization. OTHER SKILLS Established ability to build and cultivate relationships and influence strategies and techniques for high level corporate executives, community leaders, high net worth individuals, and diverse constituents. Knowledge of product marketing/sales concepts. Outcome driven with ability to respond to changing circumstances and priorities. Demonstrated success with managing a team of high-end relationship/account managers. Ability to manage and motivate groups and individuals. Excellent oral and written communication, presentation and interpersonal skills. Strong market, community and constituent perspective. Broad knowledge of the overall structure, programs, and services of the American Cancer Society including policies and procedures. Remains composed under stress, handles responses to criticism tactfully and delivers on organizational commitments. Ability to analyze and integrate information from relevant sources. Proficient in computer-based information systems. Excellent project management, planning, and organization skills. Strong strategic planning skills. SPECIAL MENTAL OR PHYSICAL DEMANDS Some travel required in and around Atlanta Metro and sometimes greater Georgia. The starting rate is $104,000 to $109,000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education. ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

Posted 6 days ago

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Fitt Talent PartnersNew York City, New York

$80,000 - $90,000 / year

Fitt Talent Partners is a specialized recruitment firm for top health and wellness companies. We’re filling this role for a client -- a health, wellness, fitness, and beauty-focused PR agency creating tailored strategies to help brands build credibility, gain cultural relevance, and accelerate long-term growth. Job Description A newly formed strategic communications agency anchored in health, wellness, sports, fitness and performance, is seeking an Account Executive to fuel client success on a fast-growing team. This role focuses on media relations and offers a unique opportunity to work closely with top-tier brands and credentialed experts in a dynamic, mission-driven environment. Responsibilities Assist in developing and executing media relations strategies and campaigns Draft and distribute press materials including pitches, press releases, and media alerts Conduct media outreach to secure placements in print, digital, and broadcast outlets Conduct and secure new media opportunities with content creators and influencers, podcasts, and YouTube Design and support client events while hosting media and VIPS Monitor media coverage and create client-ready reports and recaps Maintain and update media lists and databases Support client account teams with research, administrative tasks, and meeting prep Requirements Three to five years experience in public relations, media relations, or corporate communications (agency, in-house, or a combination) Confident as client and media relations facing Sharp proactive and reactive media relations instincts Strong writing, communication, and organizational skills Passion for storytelling and building relationships with the media Oversee reporting with support of entry-level staff Entrenched in health, wellness, fitness, and performance (athletes and enthusiasts strongly encouraged to apply!) Based in New York City Skills and Systems Asana, Google Suite, Notion, and Slack Help A Reporter Out (HARO), MuckRack, Press Hook, QUOTED, TV Eyes Associated Press Stylebook Salary range: $80,000 to $90,000

Posted 30+ days ago

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Stanislaus Food ProductsModesto, California

$90,000 - $105,000 / year

Position Title: Customer Relations Manager Reports to: Executive Vice President Department: Marketing Classification: Full-time, Exempt Pay: $90,000-$105,000 annually Our Company Mission To attract quality-oriented restaurateurs with consistently superior tomatoes and olive oil, keep them through legendary service, and invest in talented people who share our dedication to customer success. The Company Stanislaus Food Products is a nationally recognized, family-owned company known for crafting the finest Italian-style tomatoes and sauces for top-quality Italian restaurants and pizzerias. If you take pride in the quality of your work and prefer working on a team of talented individuals who share your passion for excellence, we invite you to apply for this exciting opportunity! This is a full-time position located on-site at our Modesto administrative office. The Customer Relations Manager is responsible for creating and leading several teams collectively known as “We Care”. The dedicated We Care staff are committed to enhancing enduring relationships with our restauranteur customers through high quality phone, social media, or text interactions and related accurate data collections. The Customer Relations Manager is equally responsible for ensuring the End User Conversion Team (EUC) accurately and timely processes and records end user conversions submitted by direct sales representatives and brokers while maintaining positive productive relationships with end user restaurateurs, direct sales reps and brokers. The Customer Relations Manager must also oversee the activities of the Customer Accountability Coordinator and Hospitality Chef. It is crucial the Customer Relations Manager, whose teams are the “Voice and Face of the Company”, can accomplish goals through team leads and ensure adequate coverage, balanced workloads, and cross-training across all teams. This position will be primarily responsible for: Team Development: Working with the People Operations Team, interviewing, hiring, training, developing, motivating and reviewing the performance of all direct reports and ensuring team supervisors are doing the same for all team members within the department. Activity Measurement: Measure, report, and develop appropriate actions plans to ensure end user customer contact goals are met or exceeded. Hold team accountable for related performance metrics. Technology Implementation / Integration: Leverage existing technology and implement new technology to enhance the efficiency, accuracy, and transparency of the customer service team. Setting the Tone: Must exude positive energy. The smile on team members’ faces must be heard through the phone. It starts with the leader. Core Values: The We Care / EUC teams must understand and demonstrate Stanislaus Core Values in every interaction. Our core values are: Superior Quality, Dependability, Fairness to All, Long, Loyal Relationships and Personalized Service. The Customer Relations Manager is responsible for not only walking the talk, but making sure each customer interaction meets quality expectations. Department Representation: Represent the department throughout the organization at regularly scheduled and ad hoc meetings. Make recommendations to the organization to improve customer and other constituency interactions. Primarily during our Harvest season, warmly welcome hospitality guests visiting the department and concisely explain how the department is there to support their needs. Team Player: The We Care / EUC department is often called upon for help with corporate events. The Customer Relations Manager must balance department needs with such requests and provide appropriate support. Projects: Must be able to take general direction and develop, communicate, and execute specific plans to accomplish occasional ad hoc tasks and projects. Playbooks: Responsible for maintaining and updating as required department playbooks whether written, video or digital to ensure up to date training resources are always ready for use. They should also look to innovate processes to ensure we are utilizing the best practices and methods for goal setting, metrics and workflows. Other duties : Other duties as assigned. Candidate Requirements: Six (6) to ten (10) years in a progressive customer service or customer relations role which includes call center management. A minimum of five (5) years demonstrated success in people development, coaching, and performance management. Experience implementing and leveraging CRM systems in the customer service space. Demonstrated positive spoken and written interpersonal communications skills. Detail orientation both for process and paperwork review. Demonstrated ability to successfully revise existing process and implement new or revised processes. Experience in applying and complying with California wage and hour requirements. Able to work independently while leading a team. Able to communicate fluently in English. Experience creating impactful team presentations and leading meetings. Demonstrated skills in organization, time management, and the ability to maintain a consistent emotional composure during stressful periods. Experience in successfully working cross-functionally to achieve company goals. Technically proficient with database applications, phone systems, and ecommerce applications. Practical business competence using the MS Office suite of tools, Word, Outlook, and Excel in particular. Preferred Qualifications: Passion for and knowledge of high-quality food and culinary cuisine. Fluency in Spanish strongly preferred. Fluency in French. Demonstrated ability to work and communicate with senior management and front-line employees. Physical Requirements: Rare lifting, carrying, pushing, and/or pulling; rare stooping, kneeling, crouching, and/or crawling. Generally, the job requires the following percentages of time committed to physical activity: 25% or less, as 75% or more of the time the employee will be in their assigned workspace area. The job is performed under moderate temperature variations and in an office environment. Unrestricted visual and audio abilities are required for the safety of all employees. The ability to lift up to 35lbs. is required. Wellbeing: In addition to our solid track record as a stable, growing employer, we offer a variety of different benefits depending on your role: Physical Wellness – Medical plan options, Dental and Vision benefits, Sick Time, and Gym/Wellness Class Reimbursement. Social Wellness – Paid Time Off, Company Holidays, Engagement Events throughout the year, and Federal and State Leave of Absences. Development Wellness – Recognition, Best in Class Training Programs, Succession Planning, and Tuition Reimbursement. Emotional Wellness – Employee Assistance Program, People Operations Department with an Open Door Policy. Financial Wellness – Competitive Salary, Performance Based Bonus, 401k Program, Accident Insurance, and Life Insurance. Nutrition Wellness – Access to best-in-class tomato sauce and olive oil products.

Posted 2 weeks ago

Clarivate logo
ClarivateKansas City, Kansas
Join Clarivate's Global HR Team as a Sr. Employment Relations Partner! Are you ready to make a global impact? Clarivate is on the lookout for a dynamic Sr. Employment Relations Partner to join our Human Resources team. In this role, you'll collaborate with leaders worldwide, acting as a trusted consultant to resolve workplace matters with consistency and expertise. You'll be at the forefront of shaping our department's strategy, driving effective policies, practices, and programs. Dive into diverse projects and investigative processes and be a key player in fostering a positive and productive work environment. If you're passionate about making a difference and thrive in a collaborative setting, this is the opportunity for you! About You – experience, education, skills, and accomplishments... Bachelor’s degree in HR or related field 7+ years of experience in HR 3+ years of experience in employee relations preferred Knowledge of federal, state and local laws and statutes that govern employment policies and practices It would be great if you also had... Professional in Human Resources certification What will you be doing in this role?... Partner with business leaders to provide resolution on escalated workplace matters which may include interpretation and application of corporate policies, practices and applicable laws and regulations. Field colleague complaints and concerns and conduct complex workplace investigations, while documenting case actions, communicating outcomes, and recommending appropriate corrective action or performance management. Recognize risks and apply appropriate employment laws and regulations to colleague matters. Provide training concerning employment law, practices, and trends emerging in the assigned line of business. Drive the creation and maintenance of Employee Relations team processes and procedures such as accommodations, leave of absence, or reduction in force. Analyze, strategize, and mentor Employee Relation peers concerning employment relation trends to implement effective policies, practices, and programs. Consult with other departments such as compliance and legal in relation to escalated matters. Create employment documents in response to claims independently, or in collaboration with leadership or other departments such as legal. About the Team The US Employment Relations Team supports the USA, Latin America and Canada with employment issues and is part of a growing global team. If you like being part of a fast-moving, busy team, bringing solutions to your client groups, this is the team for you! Hours of Work The Employment Relations Partner position is a full-time hybrid position working 2-3 days in the office. #LI-hybrid #CB At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Posted 30+ days ago

Planet Fitness logo
Planet FitnessFargo, North Dakota
Benefits: Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance Pay will be based on experience. Job Summary The Employee Relations Specialist serves as a trusted partner to leadership and team members, providing guidance and support in resolving workplace issues, insuring compliance with company policies, and promoting a positive and inclusive work environment. This role is responsible for investigating employee concerns, advising on corrective actions, and driving consistency and fairness across employee relations practices. The role requires strong communication, negotiation, analytical, and problem-solving skills, along with a deep understanding of employment and labor laws. Due to the nature of this position, this position requires a high level of discretion and the ability to keep information confidential. Essential Duties and Responsibilities Serve as the primary point of contact for employee relations inquiries and workplace concerns. Conduct thorough, objective, and timely investigations into complaints, policy violations, and employee grievances. Partner with HR, management, and legal (as needed) to ensure fair and consistent application of policies and practices. Provide coaching and guidance to managers on performance management, corrective action, and conflict resolution. Assist in developing and enforcing employee relations policies, procedures, and training materials. Track and analyze employee relations trends to identify areas for improvement and recommend proactive solutions. Promote employee engagement by fostering communication, collaboration, and trust across teams. Maintain confidentiality and handle sensitive information with professionalism and discretion. Other Duties as assigned. Minimum Qualifications Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience). 2+ years of experience in HR or employee relations; experience in investigations strongly preferred. Solid knowledge of federal and state employment laws (EEO, FMLA, ADA, FLSA, etc.). Strong communication, interpersonal, and conflict-resolution skills. Ability to manage multiple priorities in a fast-paced environment. High level of integrity and sound judgment when handling sensitive matters. Maintain composure during difficult situations and during high volume work periods. Exceptional written and verbal communication skills are required for handling sensitive situations tactfully. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Unlimited PTO JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 1 week ago

Essentia Health logo
Essentia HealthVirginia, Minnesota

$25 - $37 / hour

Building Location: Virginia Clinic Department: 2048390 CHWE - SMDC HOSP Job Description: This position reports to the Community Relations Manager and supports process innovation and administrates community giving and volunteerism programs, including engaging stakeholders, collecting and analyzing data, while prioritizing community relationship development. Manages daily operations and implementation of the community giving, volunteerism programs, and communication of Essentia Health’s Community engagement activities. Collaborates with community members and stakeholders to increase awareness and participation of community giving and volunteerism programs. Leads or participates in internal work groups to further process improvement initiatives with regard to community engagement, as appropriate. Responsible for assisting the Community Relations Manager, in tracking and reporting, developing, and maintaining positive relationships with key community partners. Including, but not limited to: Education Qualifications: Required Education: Bachelors degree required , preferably in marketing , data analysis, project management, communications , business administration, or other related field . Required Experience: 1 year of experience related to process administration, data analysis, reporting, communication, and relationship development. Experience working with non-profit organizations, communications , reputation management and community engagement is preferred Key Responsibilities: Leads administration of local Community Engagement Committee Assists with strategic alignment of community relations activities with key operational goals for business development Assists with key stakeholder assessment and prioritization Relationship management Assists with identifying and equipping Essentia Health ambassadors Develops and executes processes to support engagement (key stakeholder and broader community), communication, reputation management, and brand awareness collaboratively with Marketing and Communications Understands and prioritizes community engagement for geographies of focus Develops and executes community volunteerism opportunities You might be a good fit if... You are an active community member You have served on community boards and committees in the past You want to make an impact on the community A full time day shift position would fit your lifestyle You are looking for a role that offers work-life balance You are a graduate with a bachelors in Marketing or Communications and want to step into a role that allows you to utilize your educational background You have an interest in marketing, communications, and PR Licensure/Certification Qualifications: No certification/licensure required. FTE: 1 Possible Remote/Hybrid Option: Shift Rotation: Day Rotation (United States of America) Shift Start Time: Shift End Time: Weekends: Holidays: No Call Obligation: No Union: Union Posting Deadline: Compensation Range: $24.94 - $37.41Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.

Posted 3 days ago

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Accenture Federal Services Careers MarketplaceSan Antonio, Texas

$77,800 - $153,000 / year

The AFS Employee Relations Specialist will serve as a primary connection to the AFS HR Partner and HR Business Partners. In this role, the Employee Relations Specialist will serve as an intake point for Employee Relations situations and concerns that come into the HR Partner and HR Business Partner teams, which are not quickly resolved by those team members. In this role, the Employee Relations Specialist will also work with the AFS business to gather information and provide coaching on employee matters, including but not limited to performance issues, termination decisions, policy violations, ethics violations, employee complaints and grievances, investigations. This role will also have significant involvement in compliance responsibilities managed by the Employee Relations team. Key activities include: Employee Relations: Ensure optimal closure to issues which may also require hands-on involvement of employee issue. Coach and advise supervisors and business leaders within assigned group for matters requiring ER knowledge. Coach and advise supervisors and people leads in handling routine employee relations and performance matters. Responsible for collaborating with the business partner/entity leadership of an individual to make final business decision for employee actions including discipline, complaint resolution and performance matters. Responsible for providing information on policy compliance and potential legal implications for AFS to the business and HR. Manage Below MD Termination Reviews (incl. terminations for bench time) with assistance. Investigate Below MD Employee Complaints (non-CI) with assistance. Be knowledgeable in regulatory areas in US law that impact AFS – examples include but are not limited to OFCCP Regulations, Family and Medical Leave and Equal Opportunity Employment laws. Serve as a primary connection between the HR Partner team and the AFS Employee Relations team. Compliance: Assist/Manage special projects and regularly scheduled tasks from a compliance standpoint at the direction of the AFS ER Lead. Work with the NA Compliance team on regulatory/legal changes and understand actions for AFS to take for change implementation Assist in the program management of projects as required in response to changing employment laws Assist in the management of compliance reviews and direct responses to OFCCP/US Government compliance reviews Proactively manage government compliance initiatives Manage submission of required government reports and surveys Here's What You Need: Minimum of 2 years Human Resources experience Experience in area of employee relations, investigations Experience working with US employment laws Solid understanding of AFS’s business operations Professional interpersonal communication skills and negotiation skills with all levels Experience in coaching and partnering capability combined with a demonstrated ability to influence, confidence in handling sensitive matters Experience in area of employee terminations and group reductions Experience in complaint management and investigation processes Experience in building successful and productive working relationships Strong oral and written communication skills Ability to balance multiple priorities, work under pressure within established time constraints, meet deadlines and objectives Ability to manage urgent situations during and outside of business hours if needed As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply. The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is: $77,800 - $153,000 USD What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women. Requesting An Accommodation Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If youare being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Posted 2 weeks ago

TelevisaUnivision logo
TelevisaUnivisionWashington, District of Columbia

$250,000 - $400,000 / year

TelevisaUnivision is the leading media company serving Hispanic America. Our powerhouse brand and extensive portfolio of Video, Audio, and Digital assets deliver an exclusive and highly engaged audience that can drive client growth. TelevisaUnivision is seeking a highly experienced Senior Vice President (SVP) of Government Relations. The Senior Vice President (SVP) of Government Relations will serve as the company’s chief liaison to federal, state, and local government entities, as well as to key policymakers and regulatory agencies. This executive will lead the development and execution of strategies to influence public policy, foster positive relationships with government officials, and ensure alignment between the company’s business objectives and the regulatory environment. Working in close partnership with the Political Ad Sales Team , this role will also play a pivotal part in maintaining and expanding relationships that impact political advertising, compliance, and business growth during election cycles. KEY RESPONSIBILITIES Strategic Leadership Develop and execute comprehensive government relations strategies that advance the company’s legislative, regulatory, and business priorities. Advise executive leadership on the political and regulatory landscape, including emerging policy issues that may impact operations, advertising, or content distribution. Represent the company’s interests before Congress, federal and state agencies, and relevant trade associations. Partnership with Political Sales Collaborate closely with the Political Ad Sales Team to support policy initiatives, compliance matters, and relationship-building efforts that enhance political advertising opportunities. Provide guidance on political advertising policy, campaign finance rules, and Federal Communications Commission (FCC) guidelines. External Relations & Advocacy Cultivate and maintain high-level relationships with senior government officials, policymakers, and key influencers. Serve as the primary point of contact for government inquiries, regulatory matters, and strategic partnerships with government entities. Develop and manage advocacy campaigns to support the company’s strategic objectives. Own and drive relationship with external political consultants advising on revenue strategy. Internal Collaboration Partner with Legal, Communications, Compliance, and Corporate Affairs teams to ensure consistency and alignment in messaging and regulatory strategy. Lead internal briefings on legislative developments, ensuring that relevant departments are informed and prepared to respond. QUALIFICATIONS Bachelor’s degree in Political Science, Public Policy, Communications, or a related field (Master’s degree preferred). Minimum of 15 years of experience in government relations, public affairs, or regulatory strategy, with at least 7 years in an executive leadership role . Established network of relationships with senior-level government officials, regulators, and policy influencers. Deep understanding of media industry policy issues, including broadcasting, telecommunications, and digital advertising. Demonstrated ability to collaborate with commercial teams—especially political or public sector sales organizations. Strong leadership, communication, and negotiation skills with the ability to represent the company at the highest levels of government and industry. Proven experience navigating complex legislative and regulatory environments. ELIGIBILITY REQUIREMENTS Must be willing to work from Washington, D.C. (or designated hub location). Employment/education verification required. Must have authorization to work in the United States on a full-time basis. Prior experience in the media, advertising, or telecommunications sectors. Deep understanding of political advertising cycles and election-year dynamics. Ability to synthesize complex policy issues into clear business strategies. High level of discretion, integrity, and political acumen. Base pay Range: $250,000 - $400,000 + bonus and benefits “The annual base salary range for this position is $250,000 - $400,000. Actual compensation will be based on a variety of factors, including geographic location, skills, experience, and internal equity.” TelevisaUnivision believes that happy, well-balanced employees are key to a thriving culture. We offer a wide selection of perks and benefits including PTO, tuition reimbursement, wellness and employee support programs, 401K, and various life and insurance plans. Additionally, our comprehensive health benefits package features medical, dental, and vision coverage options. #LI-ONSITE TelevisaUnivision is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics protected by law.

Posted 1 week ago

A logo
AlexandriaAlexandria, Virginia

$15 - $25 / hour

Benefits: Flexible schedule Bonus based on performance Training & development D1 Training is a Sports Performance Training Facility for adults and youth athletes ages 7 and up with a mission of providing the best fitness philosophy and facility to its athletes, empowering them to improve themselves by efficiently and consistently reaching their fitness goals. At D1, our promise to our athletes is: “You pick the goal, we help you get there” and D1 Coaches are the catalysts for our fulfillment of that promise. D1 Coaches exhibit the ability to adapt and customize programs in the workouts, in order to tailor them to each athlete. They take a personal stake in the lives of our athletes, maintaining regular contact and monitoring their individual progress toward their goals. D1 Coaches are a part of the best training environment in the industry and are integral to the success of D1 as it continues its rapid growth. Company Overview Motivate and inspire all to be their best and achieve their goals through training with world-class coaches. The culture of D1 separates us as we are all driven to help those around us. D1 is passionate about impacting and changing lives. Job Summary High energy, enthusiastic person to join our Recruiting team. This position will be present in facility from 4-8pm Monday - Friday, taking incoming calls, making outgoing calls, booking workouts/assessments, booking/taking phone consultations, and selling all D1 products and services. MUST BE COMFORTABLE IN A FAST-PACED SALES ENVIRONMENT. Responsibilities Making outbound calls daily to leads with an emphasis on speed to contact Nurturing leads through the sales process. Making sure all client notes and contacts are logged and managed correctly. Able to prescribe and sell the correct service based on the client's needs/goals. Qualifications Must be a high-energy individual. Must have 1+ years in sales Must have 1+ years in a customer service setting ideally in the fitness industry. Bonus if you have coaching/training experience! Benefits/Perks Continuing education through company-sanctioned events. Free membership in a state-of-the-art facility. Compensation: $15.00 - $25.00 per hour D1 Training is an emerging fitness franchise, that is growing rapidly. D1 Training has over 80 facilities open and 180+ in development. At D1 Training, we inspire and motivate athletes to reach their goals. At D1, we believe in training the entire body as a unit to produce optimal human performance. No gimmicks, no fads; we utilize trusted and proven training techniques used to build the world’s best athletes and deliver the, in age-appropriate programs led by our expert coaches. Nothing at D1 is random. Every workout, every day follows a strategic 8-week training cycle that is meticulously planned and backed by sports science. What began as training solely for the aspiring youth athlete, matured into fitness training for adults as well. With all who participate in the D1 training process moving aggressively towards their goals.

Posted 30+ days ago

Huntington National Bank logo
Huntington National BankColumbus, Ohio
Description Preferred location for this role is Columbus, OH. Will consider other locations within the Huntington Corporate locations. Advises and communicates with managers and employees on interpretation of policies and procedures. Facilitates conflict resolution for employees and managers Reviews policy violations as well as employee concerns and complaints and recommends appropriate action Consistently documents communications and decisions in keeping with best practices and to minimize risk and litigation in employee relations situations Analyzes trends and recommends solutions to foster a culture of continuous improvement, particularly in developing the skills managers need to help minimize employee relations issues Participates in establishing Human Resources/Employee Relations strategy and influences segment strategies Partners with other HR COE’s to ensure consistent alignment on employee relations support and outcomes As needed, may play a role in other HR related projects Education/Experience Bachelor’s degree in Human Resources, business or related field of study or an equivalent combination of education and experience In lieu of a bachelor’s degree, a high school diploma and an additional 4 years of experience will be required (total 7 years of Employee Relations or Human Resource experience) Minimum of 3 years of experience in Employee Relations or related HR discipline, which includes experience enforcing state and federal labor, wage and hour laws Knowledge/Skills/Abilities Experience supporting a large client base preferred Professional HR certification preferred (SHRM-CP/PHR) Employee Relations experience in a Retail and/or Financial Services environment is a plus Solid background and knowledge of federal, state, and local employment laws and practices Broad knowledge base and experience in analyzing employee relations matters of varying levels of complexity and conducting internal investigations through resolution Excellent interpersonal skills with the ability to deliver effective communication (verbal and written) proactively with a customer-oriented approach, while maintaining credible relationships at all levels of the organization Excellent negotiation and closing skills and the ability to build relationships built on ethics and integrity Proven ability to exercise discretion and maintain an exceptional level of confidentiality, utilizing sound judgment when dealing with sensitive issues Exceptional attention to detail, organization and time management skills, with the ability to work under restrictions/deadlines Strong analytical ability and proven problem-solving skills required Proven experience taking initiative to identify and anticipate colleague needs and make recommendations Ability to stay objective and fair when dealing with sensitive situations Change agility, influencing and conflict management skills are critical Ability to be self-directed and able to work on multiple priorities with minimal supervision and a sense of urgency Proficient in Microsoft Office application; experience with Human Resource information and case management systems preferred #LI-Onsite #LI-NG1 Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Posted 2 days ago

Kocourek Subaru logo
Kocourek SubaruWausau, Wisconsin

$16 - $18 / hour

Customer Experience Coordinator As the initial point of contact for our guests when they call our stores, your role is crucial in providing a top-notch experience. You'll be in charge of scheduling service appointments to enhance retention in our service departments and addressing any other inquiries our guests may have. This position plays a vital role in driving traffic across all areas of our business. You'll need to excel in a structured, task-oriented environment, maintaining a positive, upbeat attitude while demonstrating exceptional organizational skills. Being goal-oriented and a team player is essential. PRIMARY RESPONSIBILITIES Ensure and boost service retention and revenue. Field all incoming calls for all nine Kocourek locations and direct guests to the appropriate department promptly. Aid guests in scheduling routine services. Reach out via call, email, or text to guests who haven't visited for service since their purchase. Complete all assigned VIN service retention tasks by the end of each day. Send appointment reminders (via call, text, or email) to existing service guests. Monitor online chats and schedule service appointments based on guest requests. Amplify showroom traffic and support guests in connecting with the relevant sales team. Oversee online chats across all websites, ensuring timely follow-up with each guest. Manage Google My Business and website maintenance for the designated store. Monitor and respond to all GMB reviews. Address any social media reviews or comments. Regularly review the website for any discrepancies or inaccurate information. SECONDARY RESPONSIBILITIES Assist in event planning and contribute ideas for marketing/social media content (including TikTok, Facebook, Instagram, etc.). Assist in capturing videos and photos to complement social media posts. Perform other administrative duties as assigned, such as filing, scanning, and shredding. HOURS: Monday - Saturday, up to 40 hours per week. Shifts may range from 9:30-6 and 10:30-7, with evening and Saturday shifts on a rotational basis. Saturday hours conclude at 4 pm. Wage for this position ranges from $16-17.50/hour DOE. ATTIRE: Business Casual PHYSICAL DEMANDS: None WORK ENVIRONMENT: Typical non-smoking office environment. Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment based on race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.

Posted 3 days ago

Clasp logo
ClaspBoston, Massachusetts

$130,000 - $160,000 / year

Director of University & Talent Relations Location: Boston, MA (Hybrid — 2 days per week in office) About Us Clasp is a venture-backed, mission-driven startup transforming access to education and career pathways. We are revolutionizing the way employers attract and retain critical talent, while simultaneously tackling the student debt crisis. (Yep, we think BIG.) Our innovative platform meaningfully connects employers, educational institutions, and diverse talent to drive mutual benefit—using accessible education financing as the thread. We like to think of ourselves as more than a fintech; we’re a catalyst for economic mobility. A Forbes Fintech 50 company, portfolio company of SHRM (Society of Human Resource Management — the largest HR organization out there!) and recipient of “43 Start Ups to Bet Your Career On in 2025” by Business Insider, Clasp is driven by our commitment to social impact and innovation. We are reshaping the future of the workforce one opportunity at a time. Join us on our journey to give power to learners and unlock fulfilling careers that drive positive change in their communities and beyond. What We Need The Director of Talent Fulfillment (TF) leads the strategic and operational growth of Clasp’s Talent Fulfillment function — ensuring that the supply of qualified candidates meets and anticipates customer demand. The Director will build a movement to boost awareness and drive champions via a suite of creative channels (e.g., influencers, universities, associations). This leader connects the dots between marketing, partner success, and sales to deliver seamless talent outcomes for employer partners, while building scalable systems that drive efficiency, innovation, and advocates of the Clasp offering. The Director collaborates extensively with internal cross-functional teams to ensure seamless execution,leverages analytical insights to refine strategies that drive growth in student and school pipelines, and leads with creativity (no idea is off the table, yet). The ideal candidate is customer obsessed and thrives in a fast-paced environment, brings a strategic and data-driven mindset, and possesses strong leadership skills to guide the team and achieve impactful results. What You’ll Do Lead the development and execution of a strategic Talent Fulfillment roadmap aligned to Clasp’s growth and customer delivery goals. Manage, coach, and scale a team responsible for student and school pipeline development, ensuring measurable fulfillment outcomes. Serve as a senior partner to Sales and Partner Success, transforming customer requirements into scalable fulfillment strategies. Learn from the most creative consumer brands, experiment with different campaigns & initatives, and measure often to drive the go-forward plan Be customer obsessed with a push to all reports to constantly host focus groups and learn from the end-user on how to best position and adapt our offering to their needs Collaborate cross-functionally with Marketing, RevOps, and Product to align campaigns, systems, and reporting infrastructure for full pipeline visibility. Build and maintain data-driven performance dashboards and forecasts that inform decision-making and drive accountability. Identify and implement AI and automation opportunities that enhance efficiency, improve match accuracy, and scale delivery impact. Represent Talent Fulfillment leadership in strategic planning discussions, ensuring the function continuously evolves to meet future business needs. Represent Clasp externally in speaking engagements, conferences, and additional networking events What You’ll Need 7–10 years of experience in Recruitment Marketing, Sales, or a related growth or operations function, with at least 2+ years in a leadership or director-level capacity. Proven success leading and scaling pipeline operations that align talent supply with customer demand in a high-growth environment. Deep understanding of customer delivery dynamics, with experience partnering closely with Sales, Partner Success, and Marketing teams to achieve shared goals. Strong strategic and analytical acumen, with the ability to interpret data, identify trends, and design solutions that drive measurable improvement. Exceptional leadership and team development skills, with a track record of building high-performing, empowered, and accountable teams. Excellent cross-functional collaboration and communication, with the ability to influence stakeholders at all levels and connect operational execution to strategic outcomes. A proactive and customer-obsessed mindset—anticipates needs, surfaces issues early, and drives toward scalable, high-quality solutions. Comfortable operating in a fast-paced, evolving startup environment with shifting priorities and ambitious growth targets. What We Give In Return Competitive cash and equity compensation Health benefits (health, dental, & vision), 401k matching Commuter benefits Flexible PTO policy Opportunities to grow and perform in a fast-paced environment alongside a stellar team. Salary The salary range for this position is competitive and will be commensurate with the candidate's experience, qualifications, and industry knowledge, ranging between $130,000 to $160,000 annually. In addition to the base salary, we offer an attractive equity component as part of our compensation package, providing an opportunity for eligible employees to share in the success and growth of our company. We are committed to offering competitive compensation and benefits packages to attract and retain top talent. Closing If you are a highly driven individual with a passion for technology, and you thrive in a dynamic and fast-paced environment, we want to hear from you! Join us in revolutionizing the workforce solution industry and making a meaningful impact on businesses worldwide. Apply now to be a part of our growing team!We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. Clasp is an equal opportunity employer and prohibits discrimination and harassment of any kind. We embrace diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Posted 4 weeks ago

Man Group logo
Man GroupNew York City, New York

$80,000 - $110,000 / year

About Man Group Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent. Headquartered in London, we manage $213.9 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com * As at 30 September 2025 To provide associate level support for the US Sales Team. Specific Responsibilities Serve as a dedicated point of contact for all day-to-day client inquiries Maintain CRM system with client records, activity and pipeline and coordinate all ad hoc requests and ongoing reporting to senior management, including annual business plans and monthly/quarterly review packs Support the US Sales team as required on all projects impacting existing client base and work with various internal stakeholders on strategic initiatives to improve the overall efficacy of the team Manage client onboarding process by providing support and direction for complex investor transactions Coordinate prospect/client portfolio reviews, operational due diligence meetings, RFP and DDQ completion, roadshows, outreach campaigns, annual conferences and client update calls Deliver customized, standardized and ad-hoc reporting to our North American client base Direct ongoing client subscription and redemption process ensuring flows are communicated in a timely and accurate manner Organize and implement new commercial agreements and the ongoing maintenance of these agreements (Intermediary, Rebate, Platform, Custody agreements, etc.) Coordinate client restriction list implementation, trade error notification and side letter attestation process in conjunction with Man Compliance team Key Competencies Interest across the spectrum of active alternative asset classes, including both systematic and discretionary public equity and fixed income (long-only and hedge funds), managed futures, private credit, and real estate Bachelor’s degree and 2+ years of experience in a sales, investor relations or investment operations related role in a financial services firm Excellent organization and time management skills to succeed in a high-pressure and fast-paced environment Ability to develop strong-working relationships with clients, prospects and with individuals at all levels of the Man organization Advanced Microsoft skills (PowerPoint, Word and Excel). Familiarity with Salesforce, MMD and other sales management tools a plus Base Salary Range: The anticipated based salary range for this position is $80,000-$110,000 + benefits + a discretionary bonus. This is the base salary range that the Company believes it will pay for this position at the time of this posting based on the location and requirements of the position as well as the skills, qualifications, and experience of the applicant. The Firm reserves the right to modify this pay range at any time. The anticipated based salary range for this position is listed below. Compensation packages would also include benefits and a discretionary bonus. This is the base salary range that the Company believes it will pay for this position at the time of this posting based on the location and requirements of the position as well as the skills, qualifications, and experience of the applicant. The Firm reserves the right to modify this pay range at any time. US Pay Range $80,000 — $110,000 USD Inclusion, Work-Life Balance and Benefits at Man Group You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at www.man.com/diversity .You'll have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you'll receive two annual 'Mankind' days of paid leave for community volunteering. Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance. Equal Employment Opportunity Policy Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws. Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact TalentAcquisition@man.com .

Posted 6 days ago

Cushman & Wakefield logo
Cushman & WakefieldChicago, Illinois

$85,000 - $100,000 / year

Job Title Senior Employee Relations Specialist Job Description Summary The Senior Employee Relations Specialist is responsible for the delivery of employee relations governance and consulting services to designated internal clients on ER matters. Key skills required to be successful in this role are exceptional communication skills—especially in a virtual environment, strong connection and relationship skills, action orientation and responsive mindset, and the ability to write and document issues with clarity and precision. This role reports to the ER Manager for the service line.The Senior Employee Relations Specialist will take the lead on ER cases and will partner with dedicated HR Business Partners (HRBPs) on standard to complex ER cases. The Senior Employee Relations Specialist will utilize a Case Management system to store and track case notes and generate ER metrics reports for various client groups. Job Description Principal Duties and Responsibilities: Responsible for the delivery of Employee Relations consulting services to dedicated client groups on standard to complex ER matters.Work with employees and their managers to understand perspectives and to guide toward resolution of conflict or issues. Suggest proactive solutions to address employee and business needs. Investigate standard to complex internal employee complaints. Recommend solutions to management and dedicated HRBPs, including consistent corrective action or termination, based on company policies, weighing legal risk factors to the organization. Document investigation, recommendations and resolution for the complaint. Consult and coach managers on performance management best practices, including progressive performance management, performance improvement plans, exit strategies, and involuntary separations. Investigate, review, consult, and provide recommendations to managers on employee misconduct issues. Make recommendations regarding appropriate level of corrective action or termination to HRPBs and management based on company policies and laws. Consult with management, HRBPs, ER COE, Legal, Benefits, Leave Administration and Risk management on escalated leave of absence and job accommodation requests. Provide recommendations, resolution and influence management on recommendations based on company policies and laws. Ensure appropriate documentation to support decision.Support and consult with HRBPs and managers with position elimination activities; coordinate approved business cases with aligned HRBP, ER COE, and the HR Operations team to ensure a seamless and thoughtful process for affected employees and non-affected managers and employees. Provide change management support to management and HRPBs.Partner with dedicated HRBP on issues that are highly complex or present significant risk to the business or company. Investigate, review, consult and provide written responses to state and federal agency charges in partnership with HRBPs and Legal. Utilize Case Management tools to document and effectively manage ER matters and investigations; will become the Subject Matter Expert and Super User of the Case Management tool, generating reports and tracking trends. Provide input and insight on holistic intervention and engagement efforts and remedies. Liaise and partner with Legal and ER COE on high level, high risk, or highly complex issues and their resolution. Partner with legal/ER as needed to ensure compliance with all applicable federal, state and local laws.May assist in the creation and refinement of company-wide HR policies; collaborate and consult on non-HR policies. The Employee Relations Senior Specialist may assist or take lead in the development of training, tools, templates, processes and reference materials, or other projects in support of the ER COE function. Other Duties as Assigned or Requested: May participate in project work that supports the ER COE, the HR team, or other functions.Occasional travel to other C&W locations to participate in investigations and meetings. Qualifications Bachelor’s Degree in HR or related area, or equivalent experience Spanish language skills strongly preferred Experience with Canadian employment law preferred 5+ years of progressive ER or HR Generalist experience PHR or SPHR designation preferred Knowledge, Skills and Abilities, Competencies Seasoned and proven skills in managing difficult ER situations, conflict management, employment law, influence skills, as well as deep and broad knowledge of Human Resources in general Superior diagnostic and analytical skills Excellent written and verbal communication skills Solid business intelligence Ability to influence leaders and colleagues; skilled counselor, consultant and facilitator Strong organization skills and project management skills Knowledge of HRMS systems such as Workday and PeopleSoft Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $ 85,000.00 - $100,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”

Posted 1 day ago

Manulife logo
ManulifeBoston, Massachusetts

$90,225 - $162,405 / year

Job Summary The Associate Director, Consultant Relations, plays a pivotal role in supporting sales and relationship development within the North American institutional client channel. This position partners closely with Managing Directors to drive capital raising initiatives across public and private market investment products, while actively engaging with research analysts, field consultants, and institutional investors. The role also encompasses database management, conference and event coordination, and cross-functional collaboration with marketing, compliance, and portfolio management teams to ensure seamless execution and outstanding client outcomes. Position Responsibilities 1. External Database Management External Search Platforms: Proactively leverage external databases to identify new leads, manage territory strategy, and conduct industry research. Maintain expertise in industry databases to uncover and evaluate client marketplace opportunities. Consultant Databases: Ensure firm and strategy data are accurately maintained in consultant databases; lead significant database updates as required and coordinate with internal stakeholders. Prospecting: Support the development of new relationships and identify business opportunities for Manulife Investment Management’s public and private market institutional products, including public equity, fixed income, real assets, private equity, and private credit. 2. Internal Database Management •Requests: Monitor, track, and submit quarterly and ad hoc requests from consultants (RFI/DDQ/RFPs), coordinating with portfolio management for specific information needs. •CRM: Assist with Salesforce reporting and collaborate on new initiatives and system enhancements. Generate reports for senior management detailing consultant relations activities, progress, and strategic goals. 3. Knowledge Upkeep Product Knowledge: Maintain familiarity with direct institutional channels, including public plans, large corporate retirement plans, endowments & foundations, insurance, and sub-advisory. Stay informed on investment portfolio performance and competitive positioning, with the ability to present insights as opportunities arise. Marketplace Knowledge: Demonstrate a strong understanding of the North American investment consultant landscape. KPIs: Oversee business channel knowledge, monitor key performance indicators (KPIs), and track new business pipeline and progress against plan. 4. Meetings & Events • Conferences & Industry Events: Serve as the primary contact for consultant relations conference management, including tracking, organization, preparation, and attendee coordination. Manage speaker requests, deliverables, and marketing materials. • Field Meetings: Organize logistics and preparation for consultant relations and investment management teams, ensuring all materials and arrangements are in place. • Onsite & Due Diligence Meetings: Host client onsite visits and due diligence meetings, aligning senior leadership and relevant departments for optimal outcomes. • Coverage: Attend industry conferences and meetings as needed, representing the brand and expanding the consultant relations network. Build relationships with consultants and gradually assume responsibility for seelct consultant firms. Prepare and deliver investment updates to consultants, research analysts, and institutional investors. *Occasional travel required (less than 10%). 5. Internal Relationship Management Distribution: Ensure alignment and coordination between the consultant relations team and sales/relationship management teams on outreach initiatives, including roadshows and conferences. Marketing: Collaborate with marketing to execute initiatives such as newsletters, webinars, invitations, and social media posts, while communicating consultant relations priorities. Cross-Functional Collaboration: Provide functional and technical guidance to internal teams, including portfolio management, compliance, and other departments that impact client outcomes and experiences. 6. Career Development • Pursue ongoing professional development, including additional financial industry licenses, certifications, and relevant coursework. Required Qualifications: • Minimum of three years’ relevant experience in asset management, client relations, or sales. • Bachelor’s Degree • FINRA Licenses: Securities Industry Essentials (SIE), Series 7, Series 63/65/66. Preferred Qualifications Solid understanding of capital markets and institutional channels (public plans, corporate retirement, endowments, insurance, sub-advisory). Demonstrated success in sales prospecting and lead generation. Exceptional interpersonal, presentation, and client-facing skills. Ability to communicate complex information in a clear, client-friendly manner. Capable of working independently and collaboratively within a team. Strong curiosity, analytical thinking, and a collaborative mindset. Progress toward professional designations or graduate education (CFA, CIMA, MBA, MSF, or similar) is highly desirable. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. . About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com . Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $90,225.00 USD - $162,405.00 USD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)

Posted 2 days ago

Sixth Street logo
Sixth StreetDallas, TX
The Role This is a full-time based in Dallas or Austin, TX. As a Technology Specialist sitting within the Investor Services team, you will be working closely with our CRM Systems Specialist to implement high-priority projects focused on enhancing our Salesforce instance and related integrations and will assume product management responsibilities for a range of applications in the Investor Services tech stack. This role requires experience in the finance / investment management industry as well as an understanding of Salesforce development, API integrations, and project management principles. The ideal candidate is a highly motivated, self-directed individual with a proven track record of delivering successful Salesforce solutions. Core Responsibilities Individual will be a member of the Sixth Street Investor Services team, reporting to the Head of Investor Services. They will execute on the following primary responsibilities: Strategic Platform Ownership & Roadmap Development: Assume ultimate ownership of the Investor Services Salesforce instance and all connected applications (e.g., SunGard DX, investor portals, marketing automation). Develop and maintain a multi-year strategic roadmap for the platform, aligning technology initiatives with the firm's business goals and investor engagement strategies. Architect and design scalable, robust solutions, making critical decisions on when to build custom (Apex/LWC) versus when to leverage declarative tools (Flows) or third-party applications. Project & Program Management: Lead all phases of the project lifecycle for IS technology initiatives, including requirements gathering, scoping, planning, resource allocation, development oversight, testing, and deployment. Manage project timelines, budgets, and stakeholder expectations, ensuring timely delivery of high-quality solutions. Prepare and present regular project status updates, performance metrics, and strategic recommendations directly to the Head of Investor Services and other senior management. Stakeholder Management & Business Analysis: Act as the primary technology partner for the Investor Services team, translating complex business needs into detailed technical requirements and functional specifications. Collaborate with cross-functional teams (IT, Compliance, Finance) to ensure seamless integration and data integrity across firm-wide systems. Proactively identify opportunities for process automation and system enhancements to improve team efficiency and the investor experience. Technical Leadership & Team Mentorship: Act as the primary technical lead and mentor for the CRM Systems Specialist and contractor(s), guiding their day-to-day project work and fostering their technical and professional development. Oversee the quality and outcome of all technical execution, ensuring adherence to best practices. Establish and enforce development best practices, documentation standards, and quality assurance protocols to elevate the team's capabilities. Data Governance & Integration Management: Design and oversee the architecture for all API integrations, ensuring secure and efficient data exchange between Salesforce and critical financial systems. Establish and manage a comprehensive data governance framework to ensure the accuracy, integrity, and security of all investor data within Salesforce. Oversee complex data migration projects and develop long-term data management strategies. What We Value Problem-Solving Abilities: Strong analytical and problem-solving skills with the ability to identify and resolve technical challenges and approach issues strategically. Communication Skills: Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. Collaboration: Ability to work effectively within a team and collaborate with other developers and synthesize information from multiple stakeholders. “One-team” mentality. Self-Starter: Highly motivated and self-directed individual with the ability to work independently with minimal supervision. Preferred Experience with CRM systems and investor services systems (particularly Salesforce) Salesforce certifications (e.g., Platform Developer I/II, Integration Architecture Designer) Familiarity with Agile development methodologies Experience with data migration tools Experience in alternative investments a plus Proven experience in Salesforce development, automations/flows, and API integrations About Sixth Street Founded in 2009, Sixth Street is a leading global investment firm dedicated to developing themes and offering solutions to companies across all stages of growth.Our firm is designed for cross-platform collaboration at scale: we build businesses, invest for growth, acquire assets, provide direct financing, identify value in public markets, purchase royalty streams, and regularly develop first-of-their-kind structures to meet the strategic objectives of management teams.We do all this globally and as one unified team of investment and control-side professionals working on behalf of our institutional investors and their beneficiaries around the world.We believe adhering to our core values is a competitive advantage. Everyone on our team contributes their perspectives and expertise to help us solve complex challenges and get to the right answer. At Sixth Street, the best idea wins. For more information, visit the Sixth Street Careers site or follow us on LinkedIn . Sixth Street is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, genetic history, marital status, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran or military status, disability, genetic predisposition, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. Pursuant to the San Francisco Fair Chance Ordinance, Sixth Street will consider for employment qualified applicants with arrest and conviction records. If you need a reasonable accommodation to fill out this application, please contact Cindy Bombara . Please refer to the privacy notice on our website for additional information regarding our obligations under the California Consumer Privacy Act (“CCPA”). If you are not eligible for this role, please refer to our Careers Page for other opportunities.

Posted 4 days ago

Levitate logo

Senior Specialist, Employee Relations

LevitateRaleigh, North Carolina

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Job Description

At Levitate, we’re on a mission to make a real impact - for our customers, our team, and the world around us. We believe the best work comes from people who are curious, driven, and excited to grow. Our five core values guide everything we do, and we look for teammates who embody the traits that make those values come to life:

  • Creating Magic ✨ You have the persistence and grit to turn ambitious ideas into remarkable outcomes.
  • Showing Customer Empathy ❤️ You bring humble confidence, listening deeply, and putting customers first.
  • Making Data-Driven Decisions 📊 You pair creativity with insights to make smarter, faster choices.
  • Focusing on Solutions, Not Problems 🔍 You approach challenges with positivity and critical thinking, always looking for the way forward.
  • Making Small Improvements Every Day 🌱 You embrace coachability and lean into discomfort to grow, improve, and drive lasting change.

Here, you won’t just do a job, you’ll help create meaningful experiences, solve real problems, and shape the future of our company.

Reporting directly to the VP of Talent, the Senior Specialist, Employee Relations will be a trusted partner to employees and leaders across the company. This person will balance empathy with sound judgment, ensuring our people feel heard while our policies and standards are clearly understood and consistently applied.

In this role, you’ll handle complex and sensitive employee issues, coach leaders at all levels, and serve as a key point of contact for employee concerns. You’ll need strong executive presence, outstanding “managing up” skills, and a strong sense of urgency—moving quickly and decisively, without losing sight of nuance and care.

Please note: This position is 100% on-site in Raleigh, NC. This is not a hybrid or remote role.

Responsibilities

  • Serve as a primary point of contact for employee relations matters, ensuring employees feel respected, heard, and supported.
  • Conduct fair, thorough, and timely investigations into employee complaints, conflicts, and policy violations; document findings and recommend appropriate actions.
  • Interpret and apply company policies, procedures, and guidelines to real-world situations, ensuring consistency and compliance.
  • Partner closely with People/HR Business Partners, Legal, and business leaders to address complex ER issues, including performance management, misconduct, workplace conflict, and organizational changes.
  • Provide coaching and guidance to managers on handling difficult conversations, performance concerns, feedback, and terminations.
  • Proactively identify patterns, trends, and root causes in employee relations issues and recommend improvements to policies, processes, training, and manager enablement.
  • Draft and refine employee communications, documentation, and talking points related to ER topics, policy updates, and change initiatives.
  • Maintain accurate, organized, and confidential employee relations records and case logs.
  • Escalate high-risk issues appropriately, exercising strong judgment and excellent “managing up” with senior and executive leadership, especially the VP of Talent and executive team.
  • Support and reinforce a culture that is inclusive, respectful, and aligned with our company values—while holding people accountable to agreed-upon standards.

Qualifications

  • 5–7+ years of progressive HR/Employee Relations experience, preferably including time in a high-growth or startup environment.
  • Bachelor’s degree in Human Resources, Business, Psychology, or related field; or equivalent experience.
  • Demonstrated experience leading complex ER investigations from intake through resolution.
  • Solid understanding of HR best practices and relevant employment laws/regulations (e.g., U.S. federal and state frameworks).
  • Experience coaching managers and leaders at multiple levels, including executives.
  • Proven implementation of AI practices in Employee Relations
  • Ability to work 100% on-site at our Raleigh, NC office, Monday through Friday. This is not a hybrid or remote role.
  • Professional certifications like PHR/SPHR, SHRM-CP/SHRM-SCP are a plus but not required. 

Our commitment to our staff is showcased not only through our strong company culture, but also through our employee-centric benefits and programs including:

  • Daily catered lunches from locally-owned restaurants and diverse snack offerings 
  • Employee-led groups (run club, disc golf club, and book club, just to name a few) that bring employees with similar hobbies and interests together to inspire and build relationships
  • Plentiful opportunities to volunteer with and contribute to local organizations that align with the passions of our staff
  • Flexible PTO to facilitate strong work-life balance 
  • Paid parental leave that provides employees with support and flexibility as they grow their families
  • Extensive benefit options including healthy lifestyle reimbursement, 401(k) matching, HSA/FSA, dental, vision, and mental health coverage, and much more
  • Culture Crew and Emerging Leader programs to foster employee leadership development, inclusivity, and connection through year-round trainings and events

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