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Brigham and Women's Hospital logo

Patient And Family Relations Specialist

Brigham and Women's HospitalNewton, MA

$55,390 - $80,486 / year

Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Patient and Family Relations Specialist (PFR) supports the PFR Manager at NWH to oversee and manage hospital-wide patient family relations initiatives and daily work at NWH. The PFR Specialist is responsible for all incoming calls, visits and correspondence to serve as a liaison between patients, loved ones, and staff in acknowledging and responding to feedback (complaints/grievances/compliments) and other requests in a compassionate and supportive manner. Principal Duties and Responsibilities: Provide dedicated support to community sites based on volume and capacity Provide interim or surge support for Patient and Family Relations services across assigned hospitals and departments A significant portion of the role involves supporting care teams in managing challenging behaviors, up to and including care agreements and dismissal management. Respond to patient and family concerns, complaints, and grievances with empathy, timeliness, and adherence to regulatory requirements (e.g., CMS, DPH, Joint Commission) Collaborate with interdisciplinary teams to investigate concerns and ensure appropriate follow-up and communication Support complaint documentation and grievance workflows in accordance with institutional policies Promote a culture of patient-centered care by educating staff on communication best practices and de-escalation strategies Participate in systemwide efforts to standardize PFR practices and improve processes Performs other duties as required and assigned. Qualifications Qualifications: Bachelor's degree in social work, psychology, human services or related field preferred. 1-3 years experience working with patients/consumers in a healthcare setting required 3 years experience in community outreach/engagement working with diverse populations preferred Familiarity with healthcare regulatory requirements for patient complaints and grievances Strong written and verbal communication skills, with the ability to navigate sensitive conversations and diverse populations Willingness and ability to travel between facilities as needed A combination of education and experience may be substituted for requirements Computer and Internet skills and experience required: familiarity and comfort with MS Office products is essential for success in this position (Word, Excel, PowerPoint, and Access) Additional Job Details (if applicable) Skills/Abilities/Competencies: Ability to communicate (both verbally and in writing) clearly, compassionately, sensitively and in a health literate way with patients and their loved ones in a complex clinical environment. Ability to continuously respect and value diversity Excellent customer service skills to patients, loved ones, and staff via phone or in person and able to provide immediate assistance to a wide range of customers with varying needs and concerns. Excellent interpersonal skills with individuals in crisis. Excellent negotiation skills in a diverse and multicultural environment. High level of sensitivity to confidential information. Exhibits excellent organizational skills. Excellent teamwork and collaboration skills. Experience in managing multiple tasks and functions at the same time. Working Conditions: Office setting Frequent, daily use of computer, telephone, fax machine Occasional early or late meetings to accommodate clinicians' schedules Highly confidential data and medical records materials require extreme discretion Special Requirements: Must be available to work in the case of a hospital-declared emergency. Must be available to assist during regulatory agency reviews. Willingness and ability to travel between facilities as needed Additional Job Details (if applicable) Remote Type Onsite Work Location 2014 Washington Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $55,390.40 - $80,485.60/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Posted 1 week ago

City Year logo

Director Of Development And External Relations

City YearLittle Rock, AR

$65,000 - $68,000 / year

Application Instructions Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field. Active City Year Staff members must login to Workday to apply internally. Number of Positions: 1 Work Location: Hybrid On-Site/Remote Position Overview Director, Development is responsible for designing and executing the Development strategy that will allow City Year to leverage the resources, talents, and skills of the philanthropic sector to build the site and create change in communities across the city. Job Description Position Overview Since its founding, City Year has relied on its corporate, foundation and individual partners to create meaningful social change, leveraging both private and public investors. With a wide range of support from some of Little Rock's philanthropic leaders, City Year Little Rock has a strong fundraising track record. Reporting to the Executive Director, the Director of Development leverages the fundraising leadership within City Year Headquarters, our local advisory board, and an alumni network to manage and implement the fundraising and local external relations strategy for City Year Little Rock. A specific emphasis is placed on managing and building relationships with philanthropic corporations and foundations, high-net-worth individuals, other local businesses, and media outlets in an effort to maximize financial resources and brand awareness opportunities, helping City Year Little Rock achieve its revenue and marketing objectives. The Development Director will be responsible for ensuring the site meets or exceeds its private revenue budget of approximately $500,000 of its $1.2 million operating budget. Job Description Primary Responsibilities Strategy Development & Leadership Develop City Year Little Rock's short- and long-term fundraising strategy, alongside Executive Director and in partnership with the Senior Leadership Team. Work closely with the Executive Director to develop a plan to implement the strategy of donor cultivation & engagement across sectors: private, government and education (state policy and local government). Add development capacities to execute against City Year's long-term Site Advancement Plan Manage & Develop Team of Development Professionals: Manage, develop, and retain a Development/Marketing Manager and freelance team that oversees several aspects of the development pipeline and external relations. Support and help lead growth in front line fundraising development. External Relations In collaboration with national marketing efforts and with the support of Development Team, oversee the implementation of localized marketing strategies and tactics to increase City Year Little Rock's overall brand awareness and ability to recruit 18 to-25-year-olds to serve as City Year AmeriCorps members Serve as representative of City Year within the Central Arkansas community, attending events on a frequent basis Serve as staff point for media relations, helping to acquire publicity for City Year Little Rock Corporate and Foundation Strategy: Oversee the implementation of City Year Little Rock's corporate sponsorship program, as well as the grant proposal and reporting process for corporate, foundation, and government donors. Strategizes with the Executive Director to identify and cultivate new corporate and foundation partnerships Individual Major Gift Strategy: Refine City Year's high-net-worth individual giving circle with innovative strategies to increase individual major gifts of $10,000+ and promote overall donor participation Build a robust mid-level giving program focusing on donors of $1,000+ In collaboration with Executive Director and Development team identify, cultivate, solicit and steward a portfolio of current and future major donors. Fundraising Events Work with the Senior Leadership Team and the Executive Director in managing special events to raise the awareness of City Year; fundraise and engage individuals, foundations, and corporations as champions and donors. Events include but are not limited to: City Year Little Rock's Red Jacket Bal, Specialty Market Events, Opening Day, Graduation, and Private Receptions. Donor Management: Develop successful identification, cultivation, solicitation and stewardship strategies to direct and monitor the progress of donor relationships. Oversee the alignment of City Year's mission/values with actions and community impact of donor. Ensure diversity and sustainability of site donor base. Identify major donors' philanthropic interests and provide them with opportunities to deepen their connection to City Year's values/mission. Advisory Board Management and Engagement: Lead quarterly fundraising discussions and updates for City Year's Advisory Board Meetings. Support Executive Director's stewardship of Advisory Board Members, helping to ensure Board retention, satisfaction, and 100% Board giving. Organizational Leadership: As a member of the Senior Leadership Team, help shape organizational strategy and serve in leadership role in developing and implementing City Year Little Rock's local operating plan and Site Advancement Plan. Through the representation and modeling of City Year values, help to promote a culture of diversity, belonging, inclusion, and equity. Work collaboratively with other site departments and City Year Headquarters on a frequent basis. Manage the Development Department budget, detailing department revenue and expenses. Ensure accurate maintenance of records and donor information in the salesforce database. Required Experience: 5-8 years of progressive fundraising/development experience with proven fundraising track record that includes multi-year giving. Comparable experience will be considered. Proven relationship manager who recognizes the importance of outreach and partnerships for advancing organizational mission. Self-starter with strong initiative, while maintaining a willingness to work in a collaborative and team-based organization. Knowledge of the Little Rock donor community preferred. Grant writing experience preferred. Solid, persuasive writing & communication skills. Passion for education, racial justice, and youth development Ability to work with diverse groups of young adults in a fast-paced, entrepreneurial team environment. Required Experience: Full-time employees are entitled to compensation commensurate with experience with the range between $65,000-$68,000 annually. Benefits for full time employees include health insurance with Flexible Spending Account, ample paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans. To Apply Qualified applicants should apply at the online application link and submit a resume, cover letter, and references. NOTE: PLEASE INCLUDE A PDF OF YOUR COVER LETTER AND RESUME AS AN ATTACHMENT WHEN APPLYING FOR THIS POSITION. Benefits Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here. Employment at City Year is at-will. City Year does not sponsor work authorization visas.

Posted 30+ days ago

F logo

Client Relations Account Representative I

Fidelity National Information ServicesTallahassee, FL
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Job Description We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS? About the role: This is a full-time onsite position, at the Florida Department of Health WIC EBT office. Work hours are Monday - Friday 8:00 am to 5:00 pm. You will assist in the acquisition and processing of vendor applications for participation in the WIC program. Update WIC Vendor Management System (VMS) with status of each application received and its required steps for analysis and approval. Interact with WIC staff and local vendor management and the applicant vendor to determine how to resolve outstanding issues in the application process. Schedule vendor compliance review and training for newly accepted vendors with local vendor management. Track completion of all tasks in application, compliance and training. Identify areas where vendor fails to perform or is unable to qualify. Notify the vendor and WIC staff of results. Administrative tasks require the update and maintenance of over 2,000 individual vendor files (manual and automated) with results of compliance activity, audits and resolution of errors in processing. Responsible for assisting in the management and administration of individual vendor authorizations, vendor numbers and acquisition of required "X-9" number for EBT processing. Providing detailed information to vendors. Assisting vendors in the upload and operation of their EBT provider. Interact with the vendor and the vendor's third-party provider and FIS and CDP on connectivity and processing issues. Conduct vendor surveillance actions to include procedures for the analysis of transactions after stated vendor operating hours. Identify monthly the number of transactions by facility and contact each vendor in writing alerting them to program requirements and existence of transactions and their values. Assisting vendors in reconciliation and corrective action determined necessary as a result of this analysis. Evaluate vendor compliance with mandatory inventory requirements. Determine, through WIC EBT transaction analysis, estimates of the number of participants who were unable to obtain prescribed WIC EBT food because they were not on the vendor shelves - as required in their contract. Work directly with vendors and assist in analysis of requirements and participant demands. Evaluate vendor redemption record history for patterns of program abuse by either the vendor or participants. Conduct analysis of EBT activity for segmented periods and compare that activity to known patterns. Identify areas requiring additional investigation. Assign high risk status to vendors with inventory or EBT integrity issues and follow up on investigation and results. Search internet sites for WIC program abuse, evaluate materials located against FL-WISE participant information. Identify those internet postings with potential link to WIC program abuse. Refer materials to appropriate local agency for further analysis, participant contact and determination. Evaluate geospatial records for potential program abuse by vendors or participants. Search for patterns and suspected violations of program requirements. Record results of investigations in WIC Program Abuse Management System (PAMS). Conduct periodic analysis of PAMS results, follow up on outstanding investigations. Identify patterns of abuse or areas of increased levels of abuse. Responsible for management of WIC wholesale, distributor, supplier and manufacturer data obtained from WIC invoice inventories and from WIC vendors. Provide WIC vendors with information on available sources of WIC foods within their geographic region. Facilitate introductions when necessary and assistance to the vendor in determining the appropriate level of support required based on redemption activity at the vendor facility. Maintain direct contact with the vendor until they have located the best possible source of supply for their operation. Update WIC wholesale, distributor, supplier and manufacturer data records for each vendor to facilitate the relational analysis of vendor to source of supply on a bases daily. Use MS ACCESS and similar analytic tools to evaluate impacts of various sources of supply on vendor operations and the costs to the WIC program. Responsible for the management and update of all WIC grocery EBT processor system identification information and the status of that system for certification. Update records when notified by vendors and integrators and track results to ensure that any system modifications are addressed in an appropriate certification process. Participate in weekly status update with WIC team, integrate and coordinate program activities and requirements with all other team members particularly on WIC investigations, compliance activity, new vendor training and UPC data update. About the team: FIS is contracted with the Florida Department of Children and Families and Florida Department of Health to provide EBT services for SNAP and WIC. Included in this contract is the requirement to have 3 dedicated positions located in the FL WIC EBT office. One of the positions is a contracted position and the other two positions are FIS positions. The two FIS positions are currently vacant, so we are rebuilding the team. The FIS manager of the team will be the FIS mentor of the team, and the FL WIC EBT managers will manage the position for day-to-day work. What you will be doing: In this role, you will be responsible for: WIC EBT Vendor management Investigating WIC Recipient Fraud Performs WIC vendor audits Handles inquires from WIC EBT recipients and WIC vendors What you bring: Little to no travel involved Need to be able to work with many personality types Needs to be skilled with computers and learning new software quickly At times there might be a need to work past 5 to finish handling a task or customer Must be detailed orientated Added Bonus if you have: Glowing personality! Experience with debit payments Client relationship management skills What we offer you: A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

Posted 1 week ago

Wolters Kluwer logo

Sr. Employee Relations Partner

Wolters KluwerHouston, TX

$71,300 - $124,500 / year

LOCATION: Hybrid - 8 days a month in the office. Preferred offices are Kennesaw GA, Chicago IL, or Riverwoods. See the posting for other office locations. OVERVIEW As a member of the Americas Employee Relations & HR Compliance COE, you play a critical role in upholding and reinforcing Wolters Kluwer's Values, Code of Business Ethics, and policies. This role serves as a trusted advisor to leaders and employees, providing expert guidance on complex employee relations issues, policy interpretation, conflict resolution, and performance management. To support the centralized team model, you will also manage a case load of complex complaints and investigations, utilizing data analytics to inform decisions, developing tools, templates, processes, and reference materials, and undertaking other projects to support the ongoing maturity of the ER function. RESPONSIBILITIES Consult with and support managers in the review and action plan implantation for employee performance improvement and discipline matters. Conduct fact-based investigations (simple to complex) including matters that are raised internally, EEOC and DOL charges, state agency claims, hotline complaints. In collaboration with the Global Compliance & Legal Department and corresponding HR partners, prepare written investigation summaries, recommended actions, and draft responses. Manage the interactive process for workplace accommodation requests, reviews, and resolutions. Collaborate with internal partners and stakeholders, including HR operations, and Legal to support escalated leave of absence, accommodation and immigration cases. Analyze employee relations data to identify trends and recommend appropriate actions. Maintain a current understanding of policy and process changes within WK and external regulatory changes that need to be incorporated into our management approach. Track and monitor all changes and documents activities the business undertakes to maintain proper governance and compliance concerning employment. Consult with HR team members on the interpretation of policy and process to ensure we maintain consistency across the division and are aligned to WK requirements. Analyze employee relations activities to make recommendations to the business, HR Operations, and Legal functions for policy/process development or modification, manager and employee training, and other risk mitigation and compliance opportunities. Develop and maintain employee relations strategy and practices. Collaborate with partners to ensure solutions are aligned with organizational values and business objectives. QUALIFICATIONS Education: Bachelor's degree in HR or related field Experience: 5+ years Human Resources experience with at least 3+ years focused in Employee Relations, required Experience conducting complex ER investigations at all levels, including executive level Excellent verbal and written communication skills - ability to write factually and persuasively is a must Ability to be a coach, mentor, advise, and partner with stakeholders at varying levels of seniority Skilled in analyzing data and identifying trends to inform strategies and improve workplace practices. Ability to assess complex employee issues, identify root causes, and develop fair, compliant, and effective solutions. Proven ability to make balanced decisions by weighing evidence, considering legal implications, and anticipating potential outcomes. Demonstrates awareness of others' emotions and responds with empathy and professionalism in interactions. Experienced decision maker who uses good reasoning and sound judgment Strong knowledge of ER, labor relations, training, and conflict resolution Experience with Workday and HR Acuity case management system, a plus TRAVEL: #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $71,300.00 - $124,500.00 USD Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Posted 1 week ago

B logo

VP Of Investor Relations

Blockchain.com, Inc.Dallas, TX
Blockchain.com is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain.com has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions. We are looking for a Vice President of Investor Relation based in Dallas, TX and reporting directly to Blockchain.com's Chief Financial Officer. This individual will work across departments and engage regularly with the leadership team while leading the company's efforts to build and maintain strong relationships with investors, analysts, and key stakeholders in the financial and crypto ecosystems. This strategic role will be responsible for crafting clear, compelling narratives about the company's performance, growth strategy, and market position. The ideal candidate will have deep experience in capital markets and communications, with a strong understanding of the crypto industry. Direct public company IR experience is necessary for the role, and prior experience leading companies through the IPO process would be ideal. WHAT YOU WILL DO Responsible for all investor-related communications, with the goal of strengthening and broadening relationships with the investor base. Own and refine the company's equity story and growth strategy narrative Act as the primary spokesperson to the investment community, driving transparent and consistent communication Partner with finance, legal, and comms to prepare earnings-style reports, supplemental disclosures, and investor presentations. Build and institutionalize a scalable IR infrastructure Ensure consistent messaging and build a centralised function for all investor-related communications, queries and strategic investor-related plans Collect information and data points for industry trends, market developments and positioning against competitors Monitor analyst coverage, peer performance, investor sentiment, and regulatory developments across both traditional finance and crypto. Gather and synthesize investor feedback for executive leadership to help inform strategy and messaging. Support company public-readiness preparation. Lead the company's public-market readiness initiatives, including building relationships with equity analysts, institutional investors, and crypto-native funds. WHAT YOU WILL NEED A relentless & optimistic attitude, dedication to detail, and passion for crypto finance. Direct experience working at a publicly traded company (mandatory). 10+ years in Investor Relations, investment banking, capital markets, or strategic finance Proven experience in a high-growth technology or fintech company; crypto or Web3 sector preferred Experience supporting equity fundraising, debt, or token raises across private and/or public markets Familiarity with both traditional institutional investors and crypto-native funds (VCs, hedge funds, family offices) Exceptional written and verbal communication skills, with experience developing investor materials, earnings reports, and financial disclosures Strong analytical and financial modeling capabilities Skilled at simplifying complex technical or financial concepts for diverse investor audiences Confident public speaker and presenter with executive presence IR-specific certifications (e.g., Certified Investor Relations Professional) are a plus but not required High degree of integrity, discretion, and professionalism Strong relationship-building skills with both internal stakeholders and external investors Able to operate in a fast-paced, dynamic, and often ambiguous environment This role is based in Dallas, Texas with 4 days per week required in office. COMPENSATION & PERKS Competitive full-time salary based on experience and meaningful equity in an industry-leading company This is a role based in our Dallas office, with a mandatory in-office presence four days per week. The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry. Performance-based bonuses Apple equipment provided by the company Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year. We also offer benefits that include medical and dental coverage, retirement benefits, paid parental leave, flexible paid time off. Additionally, this role might be eligible for discretionary bonuses, and full-time employees will receive equity as part of the compensation package. Note: Blockchain.com benefits programs are subject to eligibility requirements. Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time. You may contact our Data Protection Officer by email at dpo@blockchain.com. Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Posted 4 weeks ago

Kodiak logo

Senior Investor Relations Manager

KodiakMountain View, CA

$190,000 - $260,000 / year

Kodiak Robotics, Inc. was founded in 2018 and has become a leader in autonomous ground transportation committed to a safer and more efficient future for all. The company has developed an artificial intelligence (AI) powered technology stack purpose-built for commercial trucking and the public sector. The company delivers freight daily for its customers across the southern United States using its autonomous technology. In 2024, Kodiak became the first known company to publicly announce delivering a driverless semi-truck to a customer. Kodiak is also leveraging its commercial self-driving software to develop, test and deploy autonomous capabilities for the U.S. Department of Defense. We're seeking a Senior Manager, Investor Relations to lead, shape and communicate Kodiak's investment narrative to the global investor community. This role is ideal for an experienced IR or capital markets professional who thrives in a dynamic, fast-paced environment and wants to help build a best-in-class investor relations function at a company operating at the forefront of AI, autonomy, and logistics. This role will report to our CFO, and will work closely with senior leadership-including the CEO, and functional leaders across the business-to articulate Kodiak's performance, strategy, and vision to institutional investors and equity research analysts. You'll play a central role in earnings preparation, investor days, conferences, and ongoing investor engagement, while also serving as a trusted internal voice of the market to leadership. In this role, you will: Investor Relations Strategy & Storytelling Help lead all aspects of Kodiak's investor relations program and evolve into a trusted company spokesperson. Develop clear, compelling investor-facing messaging and communication materials around financial performance, strategy, partnerships, technology roadmaps, and other key company milestones. Translate complex technical and financial concepts into simple, impactful narratives for both technical and non-technical audiences. Ensure tight alignment of IR messaging with Kodiak's brand, product strategy, and long-term vision in autonomy and defense. Earnings, Events & External Engagement Drive preparation for quarterly earnings and key investor communications (as applicable), including earnings scripts, Q&A documents, investor presentations, and supporting materials. Help manage investor relations events: earnings calls, conferences, non-deal roadshows, virtual and in-person investor meetings, and the annual shareholder meeting. Support proactive investor targeting strategies, including outreach, conference participation, and ongoing relationship-building with current and prospective shareholders. Build and maintain strong relationships with institutional investors and sell-side analysts, serving as a responsive and credible point of contact. Financial Analysis & Market Intelligence Build and maintain external consensus models, valuation analyses, trading/ownership dashboards, and benchmarking versus relevant peers across AI, autonomy, transportation, and defense tech. Monitor and synthesize market trends, investor sentiment, competitor developments, and macro factors; distill insights and recommendations for senior leadership. Partner with Finance and FP&A to ensure consistency between internal planning, external guidance (as applicable), and investor messaging. Support preparation of materials for the Board of Directors and internal leadership related to investor feedback, market perception, and capital markets dynamics. Cross-Functional Partnership & Operations Collaborate closely with Finance, Legal, Communications/Marketing, Product, Engineering, Operations, and People teams to ensure aligned and accurate external messaging. Maintain and continuously improve IR tools and resources, including the investor relations website, CRM systems, calendars, and internal databases. Help develop and refine IR policies, processes, and KPIs that meet or exceed public-company standards of governance, transparency, and compliance. Serve as a thought partner to the CFO on evolving best practices in investor relations, disclosure, ESG, and market engagement. What you'll bring: 8+ years of progressive experience in investor relations, equity research, investment banking, private equity, or buy-side investing, ideally with exposure to technology, automotive, transportation, or defense sectors. Strong understanding of financial statements, valuation methodologies, capital markets, and the drivers of long-term shareholder value. Demonstrated ability to build and maintain relationships with institutional investors and sell-side analysts. Exceptional written and verbal communication skills, including the ability to craft compelling narratives and presentations for executive-level and external audiences. Proven ability to synthesize complex technical and financial topics into clear, concise, and credible messages. High degree of comfort working cross-functionally in a fast-paced, high-growth environment with evolving priorities. Strong analytical and modeling skills in Excel or similar tools; ability to interpret and challenge consensus estimates and peer benchmarks. High integrity, sound judgment, and sensitivity to confidential information. Bachelor's degree in Finance, Economics, Business, Engineering, or a related field; MBA or CFA a plus. What we offer: Competitive compensation package including equity and annual bonuses Excellent Medical, Dental, and Vision plans through Kaiser Permanente, Cigna, and MetLife (including a medical plan with infertility benefits) MetLife Legal Services, Identity & Fraud Protection, Hospital Indemnity Insurance, Accident Insurance, & Critical Illness Insurance Flexible PTO, 10 paid holidays, and generous parental leave policies Our office is centrally located in Mountain View, CA Office perks: dog-friendly, free catered lunch, a fully stocked kitchen, and free EV charging Long Term Disability, Short Term Disability, Life Insurance Wellbeing Benefits - Headspace through Cigna, Calm through Kaiser, One Medical, Gympass, Spring Health through Cigna, Rula (mental health navigation) Fidelity 401(k) Commuter, FSA, Dependent Care FSA, HSA Various incentive programs (referral bonuses, patent bonuses, etc.) The pay range listed below reflects the base salary in our SF/Silicon Valley location, across several internal levels. Actual starting pay will be based on job-related factors including: work location, experience, relevant training, education, skill level and performance during interview. Total compensation at Kodiak includes base pay, equity, bonus and a competitive benefits package California Pay Range $190,000-$260,000 USD At Kodiak, we strive to build a diverse community working towards our common company goals in a safe and collaborative environment where harassment of any kind is strictly prohibited. Kodiak is committed to equal opportunity employment regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or veteran status, or any other basis protected by applicable law. In alignment with its business operations, Kodiak adheres to all relevant statutes, regulations, and administrative prerequisites. Accordingly, roles that carry more sensitive requirements may be limited to candidates that can satisfy additional scrutiny and eligibility for such positions may hinge on verification of a candidate's residence, U.S. person status, and/or citizenship status. Should the position require, and Kodiak determines that a candidate's residence, U.S. person status, and/or citizenship status necessitate an export license, bar the candidate from the position, or otherwise fall under national security-related restrictions, Kodiak will consider the candidate for alternative positions unaffected by such restrictions, under terms and conditions set forth at Kodiak's sole discretion, or, as an alternative, opt not to proceed with the candidate's application. If applicable, Kodiak may provide visa sponsorship for eligible candidates. We use a third-party AI tool (Endorsed) to assist in the initial screening of applications. As part of the evaluation process, we provide Endorsed with job requirements and candidate-submitted applications. Final hiring decisions are made by our human recruitment team, and no automated system makes the ultimate decision regarding hiring. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. We began using Endorsed on January 1, 2026. You can review the independent bias audit report covering our use of Endorsed here . By submitting your application, you acknowledge that your application may be processed by AI systems as part of the screening and selection process. If you have any questions or would like to request a separate review of your application, please contact careers@kodiak.ai with "Separate Review Request" in the email subject line.

Posted 30+ days ago

Essex Property Trust logo

Community Relations Representative

Essex Property TrustLos Angeles, CA

$25 - $29 / hour

City Los Angeles State California Job Location LAX 518 Alessio Position Type Regular The Community Relations Representative plays a vital role in delivering an exceptional experience throughout the customer life cycle. As the primary point of contact for residents, this role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism. Work primarily conducted in person in an assigned Essex office to communicate with residents and prospective residents in person, relying on virtual communication when that is not possible. WHAT YOU WILL DO: Serve as the primary in person contact for residents. Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system. Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident questions both in-person and virtually (if necessary). By appointment and drop in. Promote excellent resident experience by addressing questions and concerns promptly and professionally, both in-person and virtually (if necessary). By appointment and drop in. Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards. Maintain in-depth knowledge of the assigned community portfolio, including property-specific features and operations. Collaborate with the Community Management Team to support community operations and meet and maintain customer satisfaction targets. Primarily conducted in person, except where members of team are not present in the same facility. Assist in organizing and participating in occasional resident events across the property portfolio. Handle confidential resident and property information with discretion and professionalism. Occasional notice posting across the property portfolio. Perform other duties and special projects assigned to support community operations and resident satisfaction. Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord-Tenant regulations, and OSHA standards. Other in person duties and special projects, as assigned. Regular, consistent and timely in person attendance. WHAT YOU WILL NEED: High school diploma or equivalent required. College degree preferred. One year of experience in a customer service environment preferred. Commitment to providing exceptional customer service and a desire to help people. Strong organizational and time management skills to handle multiple responsibilities effectively. Ability to work independently and collaboratively in a centralized, high-volume hub environment. Must work on-site in the office five days per week. Proficiency with Microsoft Office Suite and familiarity with property management or CRM software. Ability to read, write, speak, and understand English. Capability to utilize a personal smart device for apps related to property operations and communication. WHAT THE JOB REQUIRES: Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex. Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Regular, consistent, and timely attendance required. This role requires a five-day workweek that will likely include weekend coverage. Work is primarily performed at an Essex office location, involving extended periods of sitting at a desk or workstation, with the occasional need to deliver resident notices. This may involve walking and use of stairs for prolonged periods of time. Involves the use of standard office equipment such as computers, phones, and printers. Availability to work a flexible schedule, including weekends. Travel required for occasional meetings, training, community visits. WHAT YOU WILL BRING TO THE TABLE: Ability to collaborate with coworkers in person and virtually to achieve customer goals. Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Highly organized and demonstrated project management skills. Ability to exercise initiative. Ability to meet all job requirements and assignments. #LI-Onsite All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%. Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career. New hires generally start between $24.50 - $29.09 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs. This role is also eligible to participate in Essex's discretionary Annual Bonus program that is commensurate with the level of the position.

Posted 2 weeks ago

Affinity Gaming logo

Director Of Employee Relations

Affinity GamingLas Vegas, NV
SUMMARY: The Director of Employee Relations will oversee the employee relations matters and related employee relations matters in their designated area with the support of the Company Chief People Officer. This role will be the primary counsel to management and employees for mutli-state operations regarding work-related issues. Acts as liaison between employees and departments to resolve issues and facilitate resolutions. They will advise operations managers on a broad range of employment regulations, their impact on workplace incidents. Practice general methods of positive employee relations and coordinate the company's employee relations practices within this policy. The Employee Relations Director will respond to union organizing activity, training managers on employee relations matters. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Creates presentations to inform managements regarding employee and potential relations issues. Responds to questions and complaints (formal and informal) in a timely manner. Coordinates with management at locations of operation to collect supporting documents and statements and proof of incidents. Interview and thoroughly investigate all issues of dispute, mediate resolutions and thoroughly document all aspects of each case for the file. Maintains an employee relation log for current and past issues and resolutions for live status updates and to report future litigation risks annually. Contributes and maintains company-wide standardized practices, processes and forms. Develop training to create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct. Ensures legal compliance by reviewing federal, state, and local regulatory requirements and disseminating, explaining, and consulting regarding requirements. Prepares for and assists line management in dealing with potential labor disputes, strikes and other concerted activity, including advising management on appropriate course of action involving satisfactory resolution of disputes, along with other related matters such as security and employee considerations. Keeps abreast of developments in labor relations, recent arbitration decisions and conducts research on tops of interest in meeting company objectives. Assists in gathering information for inquiries by various federal/state agencies *Includes multi-state Performs other duties as assigned or requested. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: Ten plus years of experience in retail relations in a multi-contract union represented environment. A Bachelor's Degree in a relevant field of study is required. An Advanced Degree, such as an MBA, JD or Master's in Industrial Relations is preferred. SPECIAL QUALIFICATIONS: Must be able to use a computer keyboard, calculator, etc. Must be able to review and comprehend all necessary documentation. Must be able to communicate effectively with all levels of employees as well as outside contacts. Demonstrated ability in labor negotiations. Working knowledge and interpretation of the National Labor Relations Act. Excellent organizational and interpersonal skills. Proven ability to select good people and create a productive environment that promotes initiative, innovation, continual learning and development of key personnel for future advancement. Ability to manage competing priorities between multiple business units. Demonstrate a thorough knowledge of employment principles, practices and applicable regulations. Demonstrated leadership, change management, and success in planning, leading and driving change in the organization while meeting or exceeding business objectives. Demonstrated business savvy to effectively communicate and work with other executives in support of achieving business goals This position requires a Gaming License. LANGUAGE SKILLS: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY: Ability to apply common sense reasoning to variety of situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl. The employee is regularly required to stand, for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Posted 30+ days ago

R logo

Customer Relations Representative - State Farm Agent Team Member

Richard ReyesPowell, Ohio

$50,000 - $75,000 / year

Responsive recruiter Replies within 24 hours Benefits: Licensing Paid Simple IRA Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Relations Representative- State Farm Agent Team Member with Richard Reyes- State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly. Compensation: $50,000.00 - $75,000.00 per year My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Powell, OH and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life insurance Retirement planning State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Posted today

Hitachi logo

External Communications and Media Relations Senior Manager

HitachiRaleigh, North Carolina
Location: Remote - North Carolina, United States Job ID: R0119493 Date Posted: 2026-02-10 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Communications & Corporate Affairs Job Schedule: Full time Remote: Yes Job Description: External Communications and Media Relations Senior Manager The Opportunity As part of Hitachi Energy’s North American Communications and Government Relations team, you will help advance the company’s role in strengthening and modernizing the power grid by shaping how we communicate with key external audiences. In this position, you will plan and deliver communications programs that elevate the company’s reputation, support regional visibility, and help external stakeholders understand the value we bring to customers, communities, and the broader effort to address fast-growing energy demand and promoting grid resilience. You will develop content, campaigns, and outreach strategies that support major business initiatives, local economic development efforts, community engagement priorities, and policy-related communications.You will be closely connected to teams across the region—including Government Relations, Community Engagement, business unit communications, and global counterparts—giving you visibility into projects linked to innovation, local investments, and long-term energy security and affordability. By crafting compelling stories, building strong media relationships, and coordinating messaging around key initiatives, you will contribute to how the public, media, and partners understand Hitachi Energy’s role in supporting a reliable, safe, and future-ready energy system. This role offers opportunities to broaden your communications skillset, collaborate with specialists across multiple disciplines, and strengthen your craft in external engagement within a global energy technology company. How You’ll Make an Impact Plan and run external communications campaigns and programs in collaboration with regional and global partners. Develop integrated media and stakeholder outreach plans that strengthen visibility in priority regions and locations. Work with Government Relations and Community Engagement teams to craft pitches, regional profiles, policy messaging, and outreach strategies. Engage directly—and through regional PR agencies—with Tier 1, local, and policy-focused media outlets. Support facility leaders and subject matter experts with media outreach, positioning, and speaking opportunities. Partner with the Global Communications team to create and manage announcements tied to major local initiatives and collaborations. Develop regional media outreach plans and contribute to messaging that highlights the company’s local economic impact. Work with digital and social media partners to execute online outreach strategies that bolster local reputation. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Your Background Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States. Bachelor’s degree in communications, business, or a related discipline. 10+ years of professional experience in corporate communications, content development, or similar functions, ideally with interest and experience in technology and innovation. Experience or familiarity with government relations, cross-functional communications, or integrated marketing campaign development. Familiarity with the technology industry and, ideally, direct experience in the energy market. Experience working across country lines and building relationships with local media (broadcast, print, online). Skilled in digital communications and social media, with exceptional writing, editing, and oral communication skills. Fluent in English; additional languages are an advantage. More About Us In this role, you will collaborate with communications, policy, and business professionals across the power industry while strengthening your skills in external engagement and storytelling. Opportunities to work on innovative technologies that shape the future of energy A collaborative environment with experienced professionals across the power industry Access to learning platforms and career development programs Attractive health and retirement benefits Paid leave and flexible work arrangements Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Posted 3 days ago

E logo

Sr. Dir Client Relations

External Hays CareersTampa, Florida

$110,000 - $126,500 / year

What future do you want to create? At Hays, we believe in being lifelong partners - to our people as well as our customers. With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. But joining Hays isn’t just about being part of a global business leader, it’s about making a difference in the world of work. Equipped with the skills, solutions and technological capabilities of a true leadership partner, you’ll put our customers at the heart of everything you do. We deliver holistic workforce solutions, including RPOs and MSPs, to solve the challenges our customers face today, tomorrow and in the future. Our knowledge through scale, deep understanding and our ability to meaningfully innovate is what sets us apart. To support you in providing the advice, insights and expertise our customers need to navigate a more complex world of work, we continually invest in your training and development and offer a rich variety of career opportunities across the globe. Our culture is grounded in collaboration and inclusivity; we offer remote, hybrid and office working options and encourage our colleagues to bring their authentic self to work. A career at Hays means working with skilled people from diverse backgrounds who are encouraged to think beyond, building partnerships across regions while united by the Hays spirit and guided by our belief to always do the right thing. Let’s create your tomorrow WHY JOIN HAYS?   We are seeking a dynamic and strategic Senior Director of Client Services to lead new and existing business development initiatives within the Strategic/National Accounts market. This role is responsible for identifying, securing, and expanding high-value client relationships, driving revenue growth, and positioning our recruitment solutions as indispensable to our potential clients. Key Responsibilities Strategic Account Business Expansion Lead the end-to-end onboarding process, from proposal development to contract negotiation and implementation. Managing existing portfolio and future client integration Client Engagement & Solution Design Act as a trusted advisor to prospective clients, understanding their talent challenges and tailoring recruitment solutions accordingly. Collaborate with internal delivery teams to design scalable, compliant, and high-performing service models for clients. Present compelling business cases and ROI-driven proposals to senior stakeholders. Strategic Leadership Develop and execute business development strategy for strategic/national accounts aligned with company growth objectives. Monitor market trends, competitor activity, and client feedback to inform service innovation and positioning. Partner with marketing to create targeted campaigns and thought leadership content for audiences. Cross-Functional Collaboration Work closely with operations, legal, finance, and delivery teams to ensure seamless client onboarding and service delivery. Provide strategic input into pricing models, SLA frameworks, and compliance standards for contracts. Performance & Reporting Track and report on performance including revenue targets, and client satisfaction scores. Continuously refine business development processes to improve conversion rates and client retention. Qualifications & Experience 10+ years of experience in recruitment, staffing, or talent solutions, with a strong focus on client acquisition and client management with strategic accounts. Proven track record of winning and growing strategic accounts across mid-market and enterprise clients. Deep understanding of RFP, SoW, VMS/MSP environments, procurement cycles, and compliance requirements. Exceptional communication, negotiation, and presentation skills. Strategic thinker with a hands-on approach to execution. What we will offer We offer base compensation range of $110,000- $126,500 plus a variable bonus based upon portfolio growth and expansion - attractive variable based budget bonus on growth and performance  Hybrid/flexible schedule.  UNLIMITED PTO Competitively priced medical, vision and dental plans to choose what works best for you.  401K with guaranteed match and fast-paced vesting schedule.  Initial and continuous training & support from Learning & Development for your professional growth.   

Posted 1 week ago

Planet Fitness logo

Employee Relations Specialist

Planet FitnessFargo, North Dakota
Benefits: Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance Pay will be based on experience. Job Summary The Employee Relations Specialist serves as a trusted partner to leadership and team members, providing guidance and support in resolving workplace issues, insuring compliance with company policies, and promoting a positive and inclusive work environment. This role is responsible for investigating employee concerns, advising on corrective actions, and driving consistency and fairness across employee relations practices. The role requires strong communication, negotiation, analytical, and problem-solving skills, along with a deep understanding of employment and labor laws. Due to the nature of this position, this position requires a high level of discretion and the ability to keep information confidential. Essential Duties and Responsibilities Serve as the primary point of contact for employee relations inquiries and workplace concerns. Conduct thorough, objective, and timely investigations into complaints, policy violations, and employee grievances. Partner with HR, management, and legal (as needed) to ensure fair and consistent application of policies and practices. Provide coaching and guidance to managers on performance management, corrective action, and conflict resolution. Assist in developing and enforcing employee relations policies, procedures, and training materials. Track and analyze employee relations trends to identify areas for improvement and recommend proactive solutions. Promote employee engagement by fostering communication, collaboration, and trust across teams. Maintain confidentiality and handle sensitive information with professionalism and discretion. Other Duties as assigned. Minimum Qualifications Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience). 2+ years of experience in HR or employee relations; experience in investigations strongly preferred. Solid knowledge of federal and state employment laws (EEO, FMLA, ADA, FLSA, etc.). Strong communication, interpersonal, and conflict-resolution skills. Ability to manage multiple priorities in a fast-paced environment. High level of integrity and sound judgment when handling sensitive matters. Maintain composure during difficult situations and during high volume work periods. Exceptional written and verbal communication skills are required for handling sensitive situations tactfully. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Unlimited PTO JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted today

H logo

Senior Employee Relations Partner

Helion EnergyEverett, WA
About Helion We are a fusion power company based in Everett, WA, with the mission to build the world's first fusion power plant, enabling a future with unlimited clean electricity. Our vision is a world with clean, reliable, and affordable energy for everyone. Since Helion's founding in 2013, we have raised over $1 billion from long-time investors such as Sam Altman, Mithril, and Capricorn Investment Group as well as new investors SoftBank and Lightspeed to propel us forward. Our last prototype, Trenta, completed 10,000 high-power pulses and reached plasma temperatures of 100 million degrees Celsius (9 keV). We are now operating Polaris, our next prototype on the path to the world's first fusion power plant. This is a pivotal time to join Helion. You will tackle real-world challenges with a team that prizes urgency, rigor, ownership, and a commitment to delivering hard truths – values essential to achieving what no one has before. Together, we will change the future of energy, because the world can't wait. What You Will Be Doing: You will support leaders and employees by applying company policy to manage complex employee relations matters. This role will own sensitive investigations, ensure consistent documentation and risk assessment, and advise managers on workplace issues. You’ll establish standards, processes, and frameworks that scale with company growth. This is an onsite role reporting to the Director of People & Talent in Everett, WA. You Will: Lead complex employee relations investigations, ensuring fair, timely , and well-documented outcomes Serve as a partner to managers, employees, and People Business Partners on employee relations issues, disciplinary actions, accommodations, and policies Partner with cross-functional teams to ensure alignment, consistency, and risk mitigation in how employee relations matters are handled Use case data, employee feedback, and workplace trends to identify systemic issues and recommend proactive solutions that strengthen culture and accountability Contribute to the development and refinement of ER-specific policies, tools, training initiatives, and documentation to drive consistency and support organizational growth Required Skills: 7+ years of experience in the People function with deep focus in employee relations and investigations Strong knowledge of federal, state, and local employment laws across exempt and non-exempt populations Demonstrated ability to independently manage sensitive, high-risk, and ambiguous workplace issues with sound judgment Ability to assess risk, document findings clearly, and drive consistent outcomes Experience in high-growth and scaling organizations #LI-ONSITE Total Compensation and Benefits Helion's compensation package includes a competitively benchmarked base salary, meaningful equity grants, and comprehensive benefits. Final compensation is determined through a holistic evaluation of your experience, qualifications, and our commitment to internal equity - ensuring fairness and transparency across our teams. We are committed to fostering a fair and equitable environment in every aspect of our operations, including compensation. This is an exempt salaried role. Annual Base Pay $140,000 — $180,000 USD Benefits Our total compensation package includes benefits, including but not limited to: Medical, Dental, and Vision plans for employees and their families 31 Days of PTO (21 vacation days and 10 sick days) 10 Paid holidays, plus company-wide winter break Up to 5% employer 401(k) match Short term disability, long term disability, and life insurance Paid parental leave and support (up to 16 weeks) Annual wellness stipend Helion is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need assistance or an accommodation during the interview process, please let us know.

Posted 4 days ago

T logo

Community Relations Director /Sales Director

The Claiborne at Newnan LakesNewnan, Georgia
As a Community Relations/Sales Director for our senior living community, you will have the opportunity to enhance the lives we serve while enjoying a range of benefits and incentives. This is a unique opportunity for a seasoned sales professional to drive lease-up occupancy through relationships with senior and community organizations, physicians, discharge planners, and other referral sources in our surrounding area. We are seeking an engaging, driven, and collaborative person. Some of the exciting benefits offered by Claiborne Senior Living for full-time employees are: Health Insurance Dental Insurance Company paid Life Insurance Dental Insurance Vision Insurance LT and ST Disability Critical Illness Accident Insurance Duties: Develops an organized marketing and sales approach to effectively move prospects through the sales process to achieve budgeted occupancy targets. Identifies, builds and develops an effective network of community and professional sources. Assists with the processing of all required information necessary to complete a successful move-in. Completes all marketing reports and plans as assigned Performs other duties consistent with the position as assigned Skills and Qualifications: Prior Experience in Marketing and Sales B.A./B.S. preferred. Excellent writing/communication skills Telephone sale experience preferred Strong analytical skills Strong Microsoft Office Suite skills Minimum 3 years experience To be successful, each person on our team must not only believe in but must demonstrate our core values in their daily words and actions. Our Culture Matters- People are our priority. We create genuine and lasting relationships with a sense of appreciation, courtesy, and service. Take Ownership- We take responsibility for our actions while avoiding blame, excuses, or denial. We learn from our mistakes and rise above them. Remain Focused- We stay on task through completion, meet and exceed expectations, and remain diligent in our pursuit of excellence. Act with Integrity- We live the example we wish to set by doing what is right, even when it is difficult, or no one is looking. We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Posted today

Lawn Doctor logo

Customer Relations & Sales Specialist

Lawn DoctorMount Bethel, Pennsylvania

$19 - $24 / hour

Benefits: Bonus based on performance Flexible schedule Opportunity for advancement Training & development Lawn Doctor – Customer Relations & Sales Specialist Lawn Doctor is seeking a dependable, detail-oriented, and customer-focused individual to join our team as a Customer Relations & Sales Specialist . This position plays a critical role in supporting both our customers and our field technicians, while also driving growth through sales and excellent service. This person will serve as the hub of our operations—managing customer inquiries, assisting with routing and scheduling, supporting the technician team, and driving service sales. The ideal candidate is not only organized and reliable but also comfortable speaking with customers and skilled in identifying opportunities to enhance service offerings. Key Responsibilities: Serve as the first point of contact for customer inquiries and support Communicate with new leads to convert them into Lawn Doctor customers Work with current customers to recommend and add services that meet their lawn care needs Support technicians by assisting with daily routing, job coordination, and customer communication Ensure high customer satisfaction through timely and professional communication Proactively follow up with customers post-sale to reinforce service satisfaction and encourage retention Maintain accurate records, schedules, and service follow-ups with attention to detail Develop strong product knowledge of Lawn Doctor services and seasonal offerings What We’re Looking For: Strong work ethic and excellent attention to detail Enthusiastic and comfortable working directly with customers (in person and over the phone) Strong organizational and communication skills Ability to multitask and manage a dynamic work environment Previous sales or customer service experience strongly preferred Prior experience in lawn care or service-based industries is a plus but not required Valid driver’s license, clean driving record, and reliable transportation Dependable attendance and punctuality We Offer: Opportunities for professional growth A supportive team environment If you are driven, organized, and passionate about helping customers while keeping operations running smoothly, we would love to hear from you! Compensation: $19.00 - $24.00 per hour Our Franchisees Need People Like You Here at Lawn Doctor, we have a very simple approach to our work—be safe, have fun, and change the world one lawn at a time. It’s the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry. Lawn Doctor locations across the country offer phenomenal employment opportunities. * Whether you’re an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated. Since each of our franchises is locally owned, you’ll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you. We appreciate your interest and hope to have you on board a local franchise team as soon as possible. * All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.

Posted today

BETA Technologies logo

Investor Relations Associate | Finance

BETA TechnologiesSouth Burlington, VT
At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture. BETA Technologies is seeking an Investor Relations Associate to support the Investor Relations function by serving as a key point of contact for investors, analysts, and external stakeholders. This role is highly communication-driven and detail-oriented, with responsibilities spanning investor meeting coordination, conference support, note-taking, follow-ups, and responding to inbound inquiries. The ideal candidate is organized, professional, and able to thrive in a fast-paced environment where responsiveness and accuracy matter. How you will contribute to revolutionizing electric aviation: Attend earnings calls, analyst discussions, and investor conferences to capture key themes, investor feedback, and messaging opportunities Track action items and ensure internal stakeholders receive accurate summaries and follow-ups Support conference planning and logistics, including meeting schedules, attendee lists, and materials Maintain internal records of investor and analyst interactions, including call notes, meeting summaries, and follow-up requests Track investor questions, themes, and sentiment to inform ongoing IR strategy and messaging Engage directly in post-meeting follow-ups and documentation of investor feedback Help keep investor contact lists, outreach logs, and engagement trackers up to date Minimum Qualifications: Experience in investor relations, finance, corporate communications, or a similar role Exposure to public-company earnings call processes Familiarity with capital markets, investor relations practices, and financial reporting cycles Proficiency with Excel, PowerPoint, and common scheduling tools (Google Calendar / Outlook) Bachelor’s degree in Finance, Accounting, Economics, or a related field Key Skills & Traits: Clear, confident communicator Proven capability to distill key insights from detailed discussions Comfortable working with senior stakeholders Work Environment: Occasional extended hours during quarterly and annual reporting cycles Comfort working with incomplete data and adapting to evolving processes. A proactive, self-starter approach and curiosity to build something new Ability to thrive in a fast-paced, mission-driven environment The wage listed here reflects our best faith estimate for this role. We pay competitively and base compensation on a variety of factors including skills, experience, industry background, and the evolving needs of the role. We remain committed to fair and equitable pay and we're happy to discuss during the interview process. Build electric airplanes with us! BETA offers a competitive Total Compensation package designed to support you now and as you grow with us. This role includes both Restricted Stock Units and Performance Stock Units for all full-time team members, so everyone shares in our success. You’ll have access to onsite healthcare in Vermont, comprehensive medical coverage, dental and vision, short- and long-term disability, and paid parental leave. We also take care of the everyday details with daily lunch provided, and yes—flight lessons are part of the experience, along with a range of additional perks that make work here genuinely rewarding. We encourage all driven candidates to apply, even if they do not meet every listed qualification. We are an equal opportunity employer. Employment decisions are based on merit, competence and qualifications and will not be influenced in any manner on race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, disability, veteran or military status, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law. BETA complies with all applicable federal, state and local non-discrimination laws and does not tolerate discrimination of any kind in our workplace. Employment offers are contingent upon the successful completion of a background check. BETA Technologies participates in E-Verify.

Posted 2 weeks ago

S logo

Member Relations Representative

SouthlakeSouthlake, Texas

$8 - $20 / hour

BACKGROUND Gymboree Play & Music is the world’s leading parent-child interactive program for children ages newborn to five years. In 2021, we celebrated 45 years of bringing play, music, arts and learning to families across the United States and around the world! RESPONSIBILITIES Financials Setting and attaining site sales goals Accurate Daily Sales Planner (DSP) reporting and analysis Site Operations Strong computer skills/Care (our online database management system) knowledge and application. Use features and benefits of Gymboree to provide information and sell enrollments, merchandise, birthday parties and special events to new and existing customers. Answer incoming calls, make outbound calls, greet and service customers. Answer emails in a timely manner and complete actions as required. Maintain site standards, including, but not limited to: cleaning, stocking and pricing of merchandise, and helping with equipment set changes. Marketing via: Local grassroots involvement Seeking community partnerships and business opportunities Updating websites, social media, etc. Creating and printing fliers to promote special events and other needed info. Programming Educate and enroll customers in the most appropriate class(es) for their child(ren). There are 3 core programs: ƒ Gymboree classes include age appropriate play activities on our custom designed play equipment, songs, parachute play, and bubbles. ƒ Music classes involve instrument activities, singing, dancing and exploring a variety of music styles from around the world. Candidates must possess music background to teach Gymboree Music classes. ƒ Art classes offer hands-on, process-oriented activities including painting, sculpting, collage making and dress-up time, in addition to movement activities and songs that support different art themes explored. ƒ Additional Program (ex. Gymboree on the Go, school readiness skills, etc.) information must also be acquired and utilized. Maintain a working knowledge of programs and current lesson plans. May be trained in teaching if desired. Keep track of birthday party scheduling. May be required to assist with birthday parties, as needed. Team Building Recruiting and hiring Development Customer Service Ensure brand quality and standards Handle inquiries/complaints NOTE: Gymboree Play & Music provides all training necessary. KEY SKILLS AND TRAITS Sales experience Solid group leadership skills Intermediate computer skills Phone skills Customer service oriented Strong communication skills Must be able to lift a minimum of 20 lbs. and move play equipment Clean, physical appearance Visionary Flexible Motivator, organizer, and supportive HOURS Part-time, may be able to complete some tasks away from site. Monday through Saturday scheduling available. Must be willing to work weekends based on business needs. COMPENSATION Starting pay is based on experience. Free Gymboree Play & Music classes and a discount on products. Compensation: $7.50 - $20.00 per hour Gymboree Play & Music has been fostering creativity and confidence in children ages 0-5 for over 45 years and in over 30 countries, making us the global leader in early childhood development programs. Designed by experts, our age-appropriate activities help develop the cognitive, physical and social skills of children as they play. Our programs are also recognized for their unique approach to parent involvement—which encourages participation in and understanding of each child’s development. Our class curriculum is developed by our experienced child development program directors and incorporates a balanced whole-child approach with activities to support what your child is mastering right now and what he or she will aspire to later. Classes are designed in increments to meet a child’s unique interests and abilities. From birth to age 6, there’s always something special awaiting you and your child at Gymboree Play & Music. Gymboree Play & Music - Southlake is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to Gymboree Play & Music Corporate.

Posted today

S logo

Insurance Producer Sales / Client Relations

1st American Insurance AgencyLongmont, Colorado

$45,000 - $80,000 / year

Job Description 1st American Insurance Agency is a local agency in Longmont Colorado. We offer personal and commercial lines of insurance to help protect the property and liability of our clients. We have a great team of positive and knowledgeable people ready to help support you in your producer/agent career. You will be responsible for maintaining and maximizing profitable relationships with clients and for growing the book of business through new client sales. Responsibilities: Identify, qualify, and develop insurance opportunities with new and existing clients in person, online, by phone, and through written communication. Foster and maintain excellent relationships with clients and prospects through regular follow-up, accurate and timely quotations, and general account support. Anticipate, respond to, and follow up on all existing client needs. Actively prospect, round accounts, and solicit increases in existing client coverage as well as network for new clients, including win backs. Obtain best coverage/rate for insured, process quotes, and bind insurance coverage; follow up as necessary with inspection, photos, and other documentation. Present policies to insured and educate them on coverages and rates. Foster and maintain excellent relationships with customers and prospects through regular follow up, timely quotations, and general account support. Support and prepare clients for renewal and retention and maintain strong client relationships. Anticipate, respond to, and follow up on all existing client needs. Monitor, review, and report on key metrics to ensure sales targets are achieved, and execute sales activity documentation in a timely, accurate, and professional manner. Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed. Maintain CE and participate in ongoing education and keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance. Qualifications: Colorado Property & Casualty insurance license required. Possess a valid driver’s license and a source of reliable transportation. Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively secure new business and maintain existing client base. Have a proven track record of business-to-business sales success. Possess strong presentation, persuasion, and negotiation skills with the ability to close sales. Be people-oriented, customer-focused, and professionally assertive in developing new client relationships and servicing existing clients. Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making and superior written and verbal communication skills. Have excellent time management skills, thrive in a team environment and Technology and Computer proficiency including agency management systems. Benefits/Perks: Competitive Pay, plus commission Health Insurance Professional Development Job Stability in a growing industry FUN work environment Compensation: $45,000.00 - $80,000.00 per year YOUR FUTURE as an Independent Insurance Agent Starts Here If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with a PIIAC member agency is a great career choice! The Mission of Professional Independent Insurance Agents of Colorado (PIIAC) is to advance, foster and protect Independent Insurance Agents throughout Colorado. Working with them to achieve their professional development goals, advocacy, and regulatory goals, and to provide their Independent Insurance Agency with a suite of products and services that will create a mutually beneficial environment for members while maintaining the highest ethical business standards. With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you? This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

Posted 4 days ago

We Insure logo

Carrier Relations Specialist

We InsureAustin, Texas
Who We Are. At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each client’s unique needs, ensuring they feel confident and supported in every decision. As both a franchise platform and direct insurance provider, We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states, we support our agency owners, customers, and carrier partners by enabling faster service, greater efficiency, better choices, and improved results. What sets us apart? We’re data-driven for better value and people led for better service. Our purpose is rooted in clarity, guidance, and long-term trust helping individuals and business owners make informed choices about their insurance coverage. We're building something meaningful and looking for purpose-driven individuals to help lead the way. We Insure is seeking a Carrier Relations Specialist to play a critical role in supporting our agents by managing carrier appointments, resolving complex issues, and driving strategic initiatives that enhance carrier relationships. This role requires strong independent decision making, critical thinking, and a proactive, solutions oriented mindset. The Carrier Relations Specialist will work closely with and provide direct support to the Carrier Relations leadership team , while also continuing to coach and mentor the Carrier Processing Specialists on best practices, issue resolution, and internal processes. This individual will serve as a subject matter expert and escalation point, helping ensure consistent service and agent satisfaction. Location: Austin, TX (Hybrid) Key Responsibilities Make independent decisions regarding carrier access, onboarding needs, issue escalation, and operational improvements Coordinate and manage carrier appointments and subcodes across various lines and states Serve as a key point of contact for agents needing help with portal access, commission concerns, underwriting challenges, and quoting systems Support the Carrier Relations Training Manager in the planning and delivery of agent-facing carrier trainings, drop-in sessions, and resource development Collaborate with the Carrier Relations Supervisor to align on priorities, resolve high-level concerns, and drive efficiency Continue to coach and mentor the Carrier Processing Specialists, offering guidance, reviewing work for accuracy, and supporting professional development Conduct quarterly carrier access reviews with agents and recommend improvements to strengthen market access and performance Manage 1Password updates to ensure secure, accurate carrier login credentials and access info are maintained Lead and support special projects such as franchise book rolls, onboarding transitions, and subcode management Work with internal stakeholders (Legal, Compliance, Onboarding) to ensure carrier documentation is complete, accurate , and compliant Maintain detailed records and documentation to support reporting and collaboration Qualifications & Requirements 3+ years of experience in carrier relations, agency operations, or a related field within property & casualty insurance Demonstrated ability to coach others, make independent decisions, and manage priorities in a remote, fast-paced environment In-depth knowledge of carrier appointment processes, agency workflows, and insurance operations Excellent communication, troubleshooting, and relationship-building skills Proficient in Microsoft Excel (VLOOKUP, Pivot Tables), with experience in EPIC and Power BI preferred Experience with insurance licensing, contract review, or compliance processes is a plus Self-starter who is comfortable working independently and collaboratively Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Travel Required - Less than 10% for company and/or Carrier events Physical Requirements: While performing the duties of this job, the employee is frequently required to stand; walk; talk and hear; sit for extended periods of time; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties , or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Our Values. The We Way. At We Insure, Group our values shape how we work, how we lead, and how we grow together. They’re more than just words, they guide every interaction, every decision, and every customer experience. We Way Reflects Our Commitment to. We personalize protection at a price you can trust We hustle to find opportunity We care authentically We thrive in ambiguity We own our results We have fun along the way And—we’re just getting started Our Total Rewards. Medical, Dental, Vision, Life, Pet; Flexible Spending Account Competitive Salaries 401K Match Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave Short and Long-Term Disability Employee Support Programs, Including Mental Health Tuition Reimbursement Matching Charitable Gift Program Lucrative Referral Program This position is not able to be performed in California, Colorado, New York or Washington. EEO We Insure Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Disability We Insure Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at hrinfo@peak6insurtech.com. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process. Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.

Posted 4 days ago

Marcus & Millichap logo

Director of Business Development and Client Relations

Marcus & MillichapLos Angeles, CA

$100,000 - $150,000 / year

Mission Capital Advisors ("Mission Capital"), a subsidiary of Marcus & Millichap Capital Corporation ("MMCC"), is a leading Third-party Due Diligence provider and Loan Sale Advisor. Mission Capital is seeking Director and Vice President level candidates to join our client relationship team. The candidate will work with the senior members of the Due Diligence and Loan Sale Advisory teams. The candidate will have broad knowledge of the bank and non-bank lending market and familiarity with all single-family mortgage debt originators and capital market participants. Product knowledge should include new originations, performing, re-performing, sub-performing and distressed asset classes. The candidate should possess relationships with debt capital markets participants, including mortgage loan originators, community, regional, money center and international banks, investment banks, specialty finance companies, and funds. This role offers a lucrative commission structure with unlimited earning potential , supported by a base salary of $100k - $150k annually. KEY RESPONSIBILITIES: Build and maintain strong collaborative relationships with clients and key decision-makers at loan originators requiring third-party review diligence for securitization or buy/sell projects. Identify and engage with active participants in the capital markets loan purchase and sale environment. Proactively research and connect with loan originators, banks, special servicers, debt funds, private lenders, hedge funds, CDO/CLO managers, and other market players to source due diligence projects and loan trading support opportunities. Drive both new business development efforts as well as maintaining client relationships with existing clients. Represent the organization at industry conferences and events, scheduling and attending meetings with both existing and prospective clients. Develop and share innovative ideas and strategic insights to enhance client engagement and promote leadership in the field. Maintain comprehensive tracking and reporting of business development initiatives to ensure transparency and alignment with organizational goals. Expand market and sales opportunities by collaborating with the Mission Capital Advisors Loan Sale Advisory Team to align loan sales and due diligence opportunities and provide support in executing loan sale transactions. KEY ATTRIBUTES: Possess extensive relationships with, and in-depth knowledge of, a wide range of loan origination companies. Investment banking and/or origination secondary marketing trading experience. Mortgage, real estate or structured products experience at financial services or real estate private equity firm (bank, consulting/accounting, REIT, hedge fund) or Prior career experience in structured products, lending, special servicing, corporate development, or real estate underwriting / investment analysis at a financial institution or Prior career experience in residential loan sales at an established brokerage/advisory firm (consumer loan and/or MSR sales experience a plus). Strong MS Excel, PowerPoint, and database skills with Salesforce experience a plus. Strong business writing skills. Attention to detail. Ability to work as part of a team. Strong drive and desire to take on responsibility. Likes and prioritizes work with a genuine interest in debt capital markets / real estate. Benefits & Perks Medical, Dental, and Vision Insurance Basic Life and AD&D Insurance Voluntary Life and AD&D Insurance. Short-Term & Long-Term Disability Coverage Flexible Spending Accounts (FSA) Cancer Guardian Program 401(k) Plan with Company Match Wellness Program Employee Assistance Program (EAP) Additional benefits may be available based on position and eligibility. We are committed to supporting our employees’ well-being and professional growth. #LI-CT1 Mission Capital Advisors (MCA) is a leading national loan sale advisory, due diligence and capital markets firm providing an integrated platform of secondary market loan portfolio brokerage, valuation, transaction management and data/document curative services for the commercial and residential loan markets. Mission Capital Advisors was acquired in 2020 by Marcus & Millichap (NYSE:MMI), a commercial real estate and finance services firm with 2,000 investment sales and capital markets professionals located in more than 80 offices across the U.S. and Canada. With a market cap of nearly $ 1.8B and $40B to $50B of closed transactions annually, Marcus & Millichap adds deep capital markets expertise, investment sales, market intelligence, and extensive research to MCA’s resources. Marcus & Millichap provides equal employment opportunities to all employees and applicants for employment without discrimination with regard to race, religious belief (including dress or grooming practices), color, sex, sex stereotype, pregnancy, childbirth or related medical conditions (including breast feeding), age, national origin, ancestry, sexual orientation, gender identification and expression, transgender status, physical or mental disability, medical condition, genetic characteristics, genetic information, family care, marital status, enrollment in any public assistance program, status as military, a veteran or qualified disabled veteran, status as an unpaid intern or volunteer, or any other classification protected by law. We also prohibit discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. In addition to federal law requirements, Marcus & Millichap complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Posted 30+ days ago

Brigham and Women's Hospital logo

Patient And Family Relations Specialist

Brigham and Women's HospitalNewton, MA

$55,390 - $80,486 / year

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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$55,390-$80,486/year
Benefits
Career Development

Job Description

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Patient and Family Relations Specialist (PFR) supports the PFR Manager at NWH to oversee and manage hospital-wide patient family relations initiatives and daily work at NWH. The PFR Specialist is responsible for all incoming calls, visits and correspondence to serve as a liaison between patients, loved ones, and staff in acknowledging and responding to feedback (complaints/grievances/compliments) and other requests in a compassionate and supportive manner.

Principal Duties and Responsibilities:

  • Provide dedicated support to community sites based on volume and capacity
  • Provide interim or surge support for Patient and Family Relations services across assigned hospitals and departments
  • A significant portion of the role involves supporting care teams in managing challenging behaviors, up to and including care agreements and dismissal management.
  • Respond to patient and family concerns, complaints, and grievances with empathy, timeliness, and adherence to regulatory requirements (e.g., CMS, DPH, Joint Commission)
  • Collaborate with interdisciplinary teams to investigate concerns and ensure appropriate follow-up and communication
  • Support complaint documentation and grievance workflows in accordance with institutional policies
  • Promote a culture of patient-centered care by educating staff on communication best practices and de-escalation strategies
  • Participate in systemwide efforts to standardize PFR practices and improve processes
  • Performs other duties as required and assigned.

Qualifications

Qualifications:

  • Bachelor's degree in social work, psychology, human services or related field preferred.

  • 1-3 years experience working with patients/consumers in a healthcare setting required

  • 3 years experience in community outreach/engagement working with diverse populations preferred

  • Familiarity with healthcare regulatory requirements for patient complaints and grievances

  • Strong written and verbal communication skills, with the ability to navigate sensitive conversations and diverse populations

  • Willingness and ability to travel between facilities as needed

  • A combination of education and experience may be substituted for requirements

  • Computer and Internet skills and experience required: familiarity and comfort with MS Office products is essential for success in this position (Word, Excel, PowerPoint, and Access)

Additional Job Details (if applicable)

Skills/Abilities/Competencies:

  • Ability to communicate (both verbally and in writing) clearly, compassionately, sensitively and in a health literate way with patients and their loved ones in a complex clinical environment.

  • Ability to continuously respect and value diversity

  • Excellent customer service skills to patients, loved ones, and staff via phone or in person and able to provide immediate assistance to a wide range of customers with varying needs and concerns.

  • Excellent interpersonal skills with individuals in crisis.

  • Excellent negotiation skills in a diverse and multicultural environment.

  • High level of sensitivity to confidential information.

  • Exhibits excellent organizational skills.

  • Excellent teamwork and collaboration skills.

  • Experience in managing multiple tasks and functions at the same time.

Working Conditions:

  • Office setting

  • Frequent, daily use of computer, telephone, fax machine

  • Occasional early or late meetings to accommodate clinicians' schedules

  • Highly confidential data and medical records materials require extreme discretion

Special Requirements:

  • Must be available to work in the case of a hospital-declared emergency.

  • Must be available to assist during regulatory agency reviews.

  • Willingness and ability to travel between facilities as needed

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

2014 Washington Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$55,390.40 - $80,485.60/Annual

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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