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American University logo

Part-Time Customer Relations Representative

American UniversityWashington, DC

$22 - $24 / hour

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University Department: FA Communication & Service - FWS Time Type: Part time Job Type: Temporary (Fixed Term) FLSA Status: Non-Exempt Work Modality: Union: Excluded Job Description: Summary: The Customer Relations Representative is a key position in American University's Financial Aid Office. The incumbent is the first point of contact for students and families. The position identifies the needs of AU students and parents and ensures the accurate delivery of financial aid information to students while supporting departmental expectations for strong customer service. The position is responsible for triaging inquiries from prospective, current undergraduate, and graduate students and ensuring exceptional responsiveness and service for walk-in, phone, and e-mail inquiries. This position requires moderate supervision and knowledge of financial aid process requirements and timelines. Essential Functions: 1.) Person Inquiry Management Serve as the first point of contact for the Financial Aid Front Desk. Respond and triage in-person inquiries. 2.) Email Inquiry Management Respond and assign as appropriate unassigned e-mail inquiries. Review and assigned all inquiries within the date of receipt. 3.) Correspondence Ensure that customer concerns have been resolved by following up on inquiries. 4.) Purchasing Assess and order office supplies as needed. Competencies: Serving Customers. Prioritizing and Organizing. Supporting Coworkers. Displaying Creativity. Acquiring and Analyzing Information. Position Type/Expected Hours of Work: Part-Time. 27 hours per week. Temporary position. Full on-campus presence. Salary Range: $22.00 - $24.00 per hour. Required Education and Experience: Associate's degree. 1 - 3 years of relevant experience. Preferred Education and Experience: Bachelor's degree. 1 - 3 years of customer relations experience and familiarity with student financial aid. Excellent written and verbal communication skills. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Benefits Click here to learn about American University's unique benefit options. Other Details Hiring offers for this position are contingent on successful completion of a background check. Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university. Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. American University is an E-Verify employer. Current American University Employees American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings. Contact Us For more information or assistance with the American University careers site, email theworkline@american.edu. American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Posted 1 week ago

UMass Memorial Health Care logo

Director Employee Relations

UMass Memorial Health CareWorcester, MA
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Exempt Hiring Range: $142,168.00 - $255,902.40 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 40 Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 99940 - 6173 HR Employee Relations This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Leads team of Employee Relations Partners and provides strategic and tactical Employee Relations consultation to Managers and Employees to resolve employee issues and advise on employee conflict resolution, performance management, disciplinary action and/or termination. Responsible for the implementation and administration of a positive and effective system-wide labor and employee relations program which promotes the long and short-term labor relations strategies with minimal direction. Independently advises on interpretation of personnel policies, labor contracts and State/Federal employment laws and provides guidance to line management. Conducts investigations to ensure that employee issues are resolved in adherence to all company, local, state, and federal policies, procedures, and regulations. I. Major Responsibilities: Manages team of Employee Relations Partners and provides necessary training and development opportunities. Advise and coach managers and employees in assigned client groups in the application and interpretation of Human Resources policies, labor union contracts, and employee relations matters. (20%) Represents UMass Memorial Health Care in collective bargaining with every union representing Medical Center and member hospital employees within the system. Prepares for, conducts, and/or participates in contract negotiations and administers all provisions of the agreements. Prepares and presents contract proposals in consultation with appropriate management representatives. (20%) Assists in the planning and organization of a program of employee and labor relations to build a positive work environment and prevent and mediate employee disputes and grievances. Provides formal and informal education to all levels of management regarding labor relations, contract interpretation and labor and employment law. (15%) Leads and manages sensitive and confidential workplace investigations and drafts investigative reports, as appropriate. May designate to other internal or external resources as necessary. (10%) Designs and implements manager trainings on employee and labor relations topics s such as the disciplinary proves, performance improvement, managing in a unionized environment etc. (10%) Contributes to a working environment that is conducive to labor management harmony through the implementation and maintenance of equitable policies and procedures and programs designed to allow for effective problem solving. (10%) Actively participate on committees and initiatives representing both clients and human resources to ensure application of new legislation, the smooth roll-out of systems and organizational requirements, and to ensure comprehensive policy updates and implementation.(10%) Review data and trends to identify employee and labor relations issues and patterns. (5%) All other duties as assigned. II. Position Qualifications: License/Certification/Education: Required: Bachelor's degree in business-related field. Preferred: JD, MBA or other relevant advanced degree. Experience/Skill: Required: Minimum of five years of relevant experience. Knowledge of human resources theory, principles and practices. Working knowledge of such disciplines as the recruitment function, training, compensation and benefits administration. Depth of knowledge in employee relations and labor relations. Good communications, program management, project management, facilitation, decision-making, critical thinking and listening skills. Prior Employee and Labor Relations coaching/mentoring expertise, as well as a functional understanding of the organization. Proven problem solving, mediation and analysis experience along with the ability to lead a team. Self-directed and motivated. Ability to multi-task and manage time in a complex environment. Preferred: 1. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies, including age-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. III. Physical Demands and Working Conditions: Work is considered (sedentary/light/medium, heavy, very heavy): Sedentary Is the majority of time spent dealing directly with patients (Y/N): No Hazardous: Position likely has exposure to needles, bodily fluids, sickness, potential violence, or other hazardous materials (Y/N):No The Organization reserves the right to modify position duties at any time. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Posted 30+ days ago

Pacific Life logo

Sr Employee Relations Specialist II

Pacific LifeNewport Beach, CA

$124,830 - $152,570 / year

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own. We're actively seeking a talented Senior Employee Relations Specialist to join our People organization. This role will report into our AVP, Employee Relations and will be located in Newport Beach, California. The role has a U.S. case focus but there are learning opportunities to grow international experience. In this role you will serve as a neutral party to investigate and facilitate the resolution of concerns of employees and managers, involving allegations of unfair treatment, discrimination, harassment and retaliation. The ideal candidate will need to have significant experience operating in a fast-paced and customer service environment and possess a strong skill set. How you'll help move us forward: Manage a caseload of workplace conflict, employee concerns and involuntary terminations, working both autonomously and with others, including HR Business Partners, Legal, key stakeholders, managers and employees. Provide guidance and direction to employees, managers and HR Business Partners on all matters related to employee relations. Ensure fair and consistent enforcement of policies and practices, company values, and legal compliance and that corrective actions are handled fairly and consistently. Use sound judgment, discretion and creative problem-solving approach to conduct investigations and ensure the timely resolution of complex employee relations issues. Independently manage assigned casework, bringing investigations to closure timely and thoroughly. Maintain high-quality ER documentation to support legal defensibility, trend analysis, and case consistency. Drive team priorities and projects with well-defined outcomes. Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation and risk reduction Support the development of scalable, performance enablement tools such as templates and guidance documents. Contribute to the development and refinement of ER policies, SOPs and governance frameworks Facilitate ER-related training and capability-building initiatives for managers and internal HR teams The experience you bring: 5-7 years of progressive Employee Relations or equivalent experience (HR Generalist/HRBP); including significant experience planning, conducting and documenting investigations Bachelor's degree in Human Resources, Business Management, or related field required Thorough knowledge of local, state and federal employment and labor laws and a sound understanding of compliance in the workplace The ability to see situations from all perspectives and work through conflicts and sensitive employment concerns for the best possible outcome for everyone involved Strong interpersonal skills and the ability to interact and communicate verbally and in writing effectively with leaders, employees, and key stakeholders Strong critical thinking and analytical skills Ability to collaborate easily across all organizations at Pacific Life Data-driven mindset, including using data to better understand case and organizational insights Critical thinking skills and judgment with a growth mindset You can be who you are. We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife #LI-AJ1 Base Pay Range: The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $124,830.00 - $152,570.00 Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

Posted 30+ days ago

Marvell logo

Director Analyst Relations

MarvellSanta Clara, CA

$164,650 - $246,700 / year

About Marvell Marvell's semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, and carrier architectures, our innovative technology is enabling new possibilities. At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. Your Team, Your Impact Marvell is seeking a seasoned and strategic leader to drive its Analyst Relations program. The Director of Analyst Relations will be responsible for shaping and communicating the company's corporate and technology narrative to influential industry analysts. This role requires a dynamic communicator with deep industry expertise and established relationships with top-tier analysts. The ideal candidate will have a proven track record of successfully leading analyst engagement programs, influencing analyst perceptions and aligning market messaging with business strategy. What You Can Expect Build and execute a strategic analyst relations plan aligned with corporate and business unit objectives to elevate the company's leadership in innovation and product development Advocate for and educate industry analysts on the company's strategy and business models, while gathering insights and counsel to help refine business strategy, product roadmaps, and go-to-market plans Develop and maintain strong relationships with key analysts and market influencers Monitor and advise senior leadership on analyst perceptions of the company and its position Lead the strategy and execution of analyst-facing events Prioritize and manage inbound analyst requests, including information sharing, report reviews, custom research and forecasting support Oversee the analysis, reporting, and internal distribution of analyst research, delivering actionable insights to cross-functional teams Manage paid analyst engagements, including subscriptions, sponsored content and speaking opportunities What We're Looking For Bachelor's degree in marketing, Communications, or related area required 10+ years of B2B analyst relations and communications experience with relevant semiconductor expertise a strong plus Demonstrated success in building and maintaining strong relationships with industry analysts and shaping analyst perception Deep understanding of the influencer ecosystem with experience developing and executing tailored strategies by influencer type Exceptional project management and leadership skills, with a data-driven and analytical mindset Outstanding writing and editing abilities, with a clear, compelling and strategic communication style Self-starter with a strategic mindset and a collaborative, team-oriented approach Proven ability to balance high-level strategic thinking with a hands-on, detail-oriented execution Expected Base Pay Range (USD) 164,650 - 246,700, $ per annum The successful candidate's starting base pay will be determined based on job-related skills, experience, qualifications, work location and market conditions. The expected base pay range for this role may be modified based on market conditions. Additional Compensation and Benefit Elements At Marvell, we offer a total compensation package with a base, bonus and equity.Health and financial wellbeing are part of the package. That means flexible time off, 401k, plus a year-end shutdown, floating holidays, paid time off to volunteer. Have a question about our benefits packages - health or financial? Ask your recruiter during the interview process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Any applicant who requires a reasonable accommodation during the selection process should contact Marvell HR Helpdesk at TAOps@marvell.com. Interview Integrity As part of our commitment to fair and authentic hiring practices, we ask that candidates do not use AI tools (e.g., transcription apps, real-time answer generators like ChatGPT, CoPilot, or note-taking bots) during interviews. Our interviews are designed to assess your personal experience, thought process, and communication skills in real-time. If a candidate uses such tools during an interview, they will be disqualified from the hiring process. This position may require access to technology and/or software subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR). As such, applicants must be eligible to access export-controlled information as defined under applicable law. Marvell may be required to obtain export licensing approval from the U.S. Department of Commerce and/or the U.S. Department of State. Except for U.S. citizens, lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3), all applicants may be subject to an export license review process prior to employment. #LI-BR1

Posted 30+ days ago

Maplewood Senior Living logo

Community Relations Director

Maplewood Senior LivingWeston, MA
Job Title: Community Relations Director Location: Weston, MA Type: Full-Time Salary Range: Starting at $100,000 annual base salary +commissions! Department: Sales Want to know what makes our employees eager about going to work every day? The people we serve. Being a part of Maplewood requires passion and a desire to help others. Each employee has the ability to touch the hearts of all our seniors and be a part of something bigger than themselves. It's not just a job. It's an extraordinary life. Maplewood Senior Living is a state-of-the-art, forward-thinking senior living provider. We offer a home-like, luxury environment for our residents, allowing them to live "the good life" in a safe environment. As an associate of Maplewood Senior Living, you will have the ability to make a profound difference in the lives of seniors each and every day. As we continue to grow, we are seeking Corp Dir of Resident Experience to become part of our family. We invite you to take your first step toward a rewarding career with us! Overview: The Internal Director of Sales (Community Relations Director) is responsible for achieving maximum occupancy and total revenue potential of the community by attracting qualified prospects to the community from professional outreach activity, inquires, tours, and other sales related initiatives. Primary Responsibilities Meet or exceed community sales standards Maintains or grows resident occupancy to maximum levels Works in partnership with department heads and Executive Director to conduct tours with prospects and host marketing events Follows up on all leads and documents accordingly Ensures strong first impression of the community Trains and engages associates in sales process to drive community and company success Maintains strong professional relationships and community connections Education/Experience/Licensure/Certification Excellent customer service and public relations skills Cheerful and welcoming personality Keen desire to serve seniors Effective problem-solving skills Creative approach to achieving goals Experience working with seniors and families Proven record identifying and developing professional referral sources and developing strong partnerships Why You'll Love Working With Us: Innovative Culture: We are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation. HEART: We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work. Growth Opportunities: We promote and foster career development and continuous learning. Work-Life Balance: We value autonomy, flexibility and a family-friendly supportive workplace. Competitive Comp and Benefits: We offer a competitive compensation package including monthly commissions, bonus, health insurance, 401K with match, paid time off, and more. Inspir believes in rewarding top talent and dedication, depending upon years of experience and commitment to the company. Inspir strives for transparency, reviewing pay periodically, to be the industry leader in recruiting talent like you!

Posted 2 weeks ago

PwC logo

Advisor Relations Senior Manager

PwCSan Diego, CA

$124,000 - $280,000 / year

Industry/Sector Not Applicable Specialism IFS - Internal Firm Services - Other Management Level Senior Manager Job Description & Summary At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those in operations and strategy at PwC will track, manage, and report on strategic initiatives and projects. In this role, you will support leaders by handling key responsibilities, representing their point of view in meetings and decisions, and anticipating their future needs. Additionally, you will organise leadership team calls and meetings, oversee research and data analysis, promote consistent execution across sectors, and collaborate across lines of service for knowledge sharing and promoting technology/tools for sales and delivery. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Analyst & Advisor Relations team, you will own PwC's engagement with priority third-party advisors, ensuring strong positioning in advisor-influenced deals. As a Senior Manager, you will blend relationship management with pursuit enablement, acting as a sourcing strategist to elevate PwC's credibility during competitive evaluations. This role offers significant impact through mentoring and developing teams while driving strategic sourcing influence across the firm. PwC's Analyst & Advisor Relations team shapes market perception and sourcing influence by managing strategic relationships with leading third-party analysts and advisors. We drive competitive positioning, pursue enablement, and insight-led engagement to elevate PwC's relevance, visibility, and commercial outcomes. Responsibilities Own engagement with key third-party advisors to strengthen PwC's market position Act as a sourcing strategist to improve competitive evaluation outcomes Blend relationship management with pursuit enablement to support major opportunities Mentor and develop high-performing teams to expand strategic sourcing impact Drive influence across the firm through structured collaboration and alignment Ensure communication, coordination, and alignment with stakeholders Identify opportunities to enhance PwC's reputation with third-party advisors Foster a culture of teamwork, consistency, and continuous improvement What You Must Have Bachelor's degree At least 7 years of experience with a minimum of 4 years of experience as Third Party Advisor in Advisor Relations What Sets You Apart Experience in sourcing advisory, analyst/advisor relations, sales enablement, or consulting Demonstrated success engaging third-party advisors in sourcing cycles Pursuit coaching capabilities and ability to shape compelling narratives Familiarity with major sourcing advisory firms and their processes Ability to collaborate with partners and marketing/sales peers Experience managing multiple pursuits and advisor relationships simultaneously Track record of converting advisor relationships into sourced or influenced wins Ability to operate as both strategist and coach during sourcing cycles Experience hosting sourcing workshops and co-branded engagements Ability to integrate advisor insights into pursuit and go-to-market strategies Travel Requirements Up to 20% Job Posting End Date Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Posted 30+ days ago

Pacific Life logo

AVP Employee Relations

Pacific LifeNewport Beach, CA

$219,420 - $268,180 / year

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own. We're actively seeking a talented Associate Vice President (AVP) of Global Employee Relations to join our Global People and Workplace Services (GPWS) team in Newport Beach, CA. As the Global Employee Relations AVP, you'll move Pacific Life, and your career, forward by leading our global Employee Relations team, setting Employee Relations standards across Pacific Life's footprint to guide investigations and advise executives on sensitive Employee Relations matters. You will play a key role in scaling and standardizing our Employee Relations function to enable a global operating model. You will fill a role that sits on the People Experience (PX) team within GPWS reporting directly to the Vice President of GPWS. In this position, you will lead a team of two Employee Relations professionals-one focused on international matters and the other on U.S.-based. Your colleagues will include other HR service delivery leaders across Operations, Centers of Expertise, and HRBPs. How you'll help us move forward: Design and implement the global enterprise ER function and governance model, aligning with the broader PX strategy and country-specific regulations Develop Employee Relations standards, processes and tools (e.g., disciplinary actions, involuntary separation procedures) Oversee and conduct complex workplace investigations and other higher-risk issues (e.g., workplace harassment, GDPR claims, EEOC charges, etc.), in partnership with HRBP's and Legal as appropriate. This includes conducting interviews and research, provide investigation finding reports and make recommendations for employee development or training and/or disciplinary action as appropriate Collaborate with and advise business leaders, HRBPs, and Legal to proactively resolve issues/disputes and mitigate risks Assess effectiveness of employee relations programs/processes and action against success measures defined by Center of Excellence standards (e.g., number of employee relations issues, spend on outside counsel) Serve as the subject matter expert in executive-level meetings, providing insights on workplace-related issues and risks to proactively support the business Develop and deliver organization-wide conflict resolution training programs for Employee Relations, manager and employees Monitor legal and regulatory environment to ensure employment policies and guidelines are up to date and implemented across the organization Lead team of Employee Relations professionals globally to ensure timely and compliant case resolution The experience you bring: Bachelor's degree in HR, business, psychology, or related field 12+ years of experience in Employee Relations or compliance 5+ years of leadership experience with global or regional scope Strong analytical and problem-solving skills, with the ability to assess complex employee relation issues and to provide effective solutions Demonstrated experience leading investigations and advising executives on sensitive employment matters, with the ability to facilitate difficult conversations and resolve disputes Strong organizational and time management skills, with the ability to prioritize and manage multiple employee relations initiatives Ability to build global ER governance structures Provide development to the ER team members, with on-going coaching and leadership Specialized knowledge labor laws, regulatory requirements, and industry best practices across jurisdictions (e.g., FMLA, ADA, GDPR, whistleblower protections) Ability to stay updated on industry trends, employment laws, and best practices related to employee relations Experience with HRIS and case management systems What makes you stand out: Advanced JD or Master's degree in HR or employment law You can be who you are. People come first here. We're committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife. #LI-AJ1 $219,420 - 268,180 Base Pay Range: The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

Posted 30+ days ago

B logo

Labor And Employee Relations Manager

Bally's CorporationChicago, IL

$110,000 - $115,000 / year

Why Bally's: Welcome to Bally's Chicago Casino, often referred to as "The Heart of Chicago." Our management team brings a wealth of diverse expertise in leadership, growth, and development, along with passion and resilience from the hospitality industry. We are committed to a clear vision, steadfast values, and bold long-term strategies, which have helped us establish a strong reputation for reliability and professionalism in the industry. At Bally's Chicago, we take pride in our collaborative approach, ensuring the effective and efficient development and management of our unique food and beverage offerings. This enables us to deliver exceptional results consistently. This is an exciting time to join Bally's Chicago team as we move forward with our River West legendary and one-of-a-kind $1.8 billion project right on the historic Chicago River. Be a part of history! The Role: The Labor and Employee Relations Manager is responsible for labor relations, union contracts, grievances, employee relations, compliance, compensation, and benefits, while advising senior leadership on CBA interpretation. The Manager will ensure legal compliance (labor laws) and drive organizational culture and HR metrics. Responsibilities: Strategic Leadership: Develop HR strategies aligned with company goals, advise executives on organizational design, and manage large-scale HR initiatives (mergers, reorganizations). Blend of operational experience with HR Management experience. Leadership competencies of emotional intelligence, servant leadership, adapt to team readiness for tasks, flexibility, boosts performance, and empowerment. Effective in change or goal-driven contexts. Experience opening a large multi-plex property with over 1500 team members, leading an HR team with a scalable workforce and culture. Employee/Labor Relations: Handle complex employee issues, grievances, investigations, disciplinary actions, and terminations, fostering a positive environment. Compensation & Benefits: Manage compensation structures, benefits programs, and payroll administration oversight. Compliance & Policy: Ensure adherence to federal/state labor laws (FLSA, FMLA, EEOC) and update/implement company policies and handbooks. HR Operations: Supervise HR staff, manage HR systems (HRIS), budgets, and HR metrics. HRIS Systems Analyst: Strong knowledge of HR software (ATS, HRIS), labor laws, and best practices. Organizational design and development: Designs and develops educational training modules on an as-needed basis. Contribute to the organization's overall bottom line. Building strong Union partnerships. People Experience - Service Excellence/Engagement/Culture Strong analytical skills, identifying KPI's, action planning, with a business mindset. Build trust, foster positive culture, empower team, prioritize team needs over own, and fosters growth. Inspires through shared vision, fosters growth, builds loyalty, and encourages development. Developed a culture of best-in-class and core values that align with a strong organization. Designs, executes, and measures the value of reward and recognition programs, effectiveness and ROI. Qualifications: Education: Bachelor's degree in HR, Business, or related field preferred. Experience: Minimum of 3 years, Labor Relations/ Human Resources experience. Minimum of 3 years' experience in local market, in Labor Relations with three or more collective bargaining units, with a minimum employee base of 1500. License/Certification: SPHR, PHR or other related education and certificates preferred. What's in it for you: Competitive Salary with annual performance reviews Comprehensive health coverage plan that includes medical, dental, and vision 401(K)/ Company Match Access Perks and Childcare discounts Flexible Time Off $7 Daily Employee Parking Target Salary Range: $110,000 - $115,000 If you are passionate about the hospitality industry and eager to contribute to a dynamic, forward-thinking team, we invite you to join us at Bally's Chicago. We offer a vibrant work environment where your professional growth and personal well-being are our top priorities. Apply today and become part of a company that values innovation, integrity, and collaboration. Together, let's create exceptional experiences! Imagine what is possible! Physical Demands & Work Environment: Frequently required to lift to a maximum of 30 pounds. Regularly required to see, hear, talk, bend, twist, stand, and walk; use hands to finger, handle, or feel; reach with hands and arms Able to interact with others while maintaining a positive and professional demeanor in a work environment that is frequently fast-paced and noisy. The work environment contains bright lights, loud noise, and stressful situations.

Posted 2 weeks ago

C logo

Provider Relations Executive - Triwest Programs

Cambia Healthgranger, WA

$84,200 - $113,900 / year

Provider Relations Executive - TriWest Programs Hybrid opportunities in Portland, OR; Medford, OR; Vancouver, WA; Burlington, WA; Renton, WA; Spokane, WA; Salt Lake City, UT; Lewiston, ID; Boise, ID Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system. Who We Are Looking For: Every day, Cambia's dedicated team of Provider Relations Executives are living our mission to make health care easier and lives better. As a member of the TriWest Provider Relations and Contracting team, our TriWest Provider Relations Executives oversee TRICARE and VA CCN contract management, facilitating coordination between Cambia departments, TriWest, network leadership, and providers to ensure seamless provider experiences, resolve issues, and build strong relationships - all in service of making our members' health journeys easier. Do you have the ability to build and maintain strong relationships with providers, as well as and internal and external stakeholders? Do you have strong knowledge of healthcare industry trends, regulations, and best practices? Do you value the betterment of member care? Then this role may be the perfect fit. What You Bring to Cambia: Qualifications: Provider Relations Executive would have a Bachelors degree in Healthcare Administration or related field and a minimum of 5 years of experience in the healthcare industry with specific focus in provider relations, provider contracting, customer service, financial analysis: Provider/payer strategy development or implementation; Provider/payer contracting and reimbursement, preferably managed care; delivery system administration, or equivalent combination of education and experience. Valid driver's license is required. Skills and Attributes: Strong communication and facilitation skills to deliver challenging messages with diplomacy while maintaining strong relationships with provider partners. Self-directed with creative problem-solving skills to identify problems, develop solutions, and implement a chosen course of action to resolve issues and build consensus among diverse stakeholders. Professional presence, leadership, and knowledge of helping complex organizations affect change to improve their operations. Strong critical thinking, consulting, and influencing skills to present complex information simply and succinctly at all levels of the organization. Ability to effectively manage a variety of formal presentation settings, prioritize work, and meet timelines. Knowledge of healthcare systems, including provider coding, reimbursement, contract methodologies, products, and networks, as well as the inputs to the total cost of care for a population. Proficiency in using Microsoft Office tools, with the ability to travel extensively within the state and work in a high-pressure environment while managing conflict and ambiguity. What You Will Do at Cambia: Act as the liaison between providers and TriWest for the purpose of building and maintaining TriWest's provider networks. Develops and fosters collaborative partnerships with key providers and internal stakeholders, establishing credibility as a trusted advisor and resource to influence positive change. Documents provider information, tracks and reports performance metrics, and ensures providers have access to reports and tools to drive performance. Maintains knowledge of contract terms and performance targets, educates providers and internal stakeholders, and facilitates executive-level Joint Operating Committees to discuss performance and collaboration opportunities. Facilitates internal and external workgroups to review performance reports, identify opportunities, and drive action plans to improve clinical quality, cost containment, member experience, and provider experience. Coaches providers to improve member health outcomes through engagement and enablement, monitors progress and communicates performance expectations to drive change. Identifies and leads new initiatives to assist providers in transitioning to innovative payment models and manages the implementation of cross-functional organizational strategies to improve provider and member experience. Serves as a subject matter expert on competitive intelligence, supports development of innovative programs, and represents the health plan's position on local and national provider programs. The expected hiring range for a Provider Relations Executive is $84,200 - $113,900 depending on skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. The bonus target for this position is 10%. The current full salary range for this role is $79,000 - $129,000. #LI-hybrid About Cambia Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through. Why Join the Cambia Team? At Cambia, you can: Work alongside diverse teams building cutting-edge solutions to transform health care. Earn a competitive salary and enjoy generous benefits while doing work that changes lives. Grow your career with a company committed to helping you succeed. Give back to your community by participating in Cambia-supported outreach programs. Connect with colleagues who share similar interests and backgrounds through our employee resource groups. We believe a career at Cambia is more than just a paycheck - and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more. In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include: Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits. Annual employer contribution to a health savings account. Generous paid time off varying by role and tenure in addition to 10 company-paid holidays. Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period). Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave). Award-winning wellness programs that reward you for participation. Employee Assistance Fund for those in need. Commute and parking benefits. Learn more about our benefits. We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb. We are an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required. If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.

Posted 2 weeks ago

Sutter Health logo

Director, Wflr, Workforce Labor Relations

Sutter HealthSacramento, CA

$177,778 - $323,232 / year

We are so glad you are interested in joining Sutter Health! Organization: SHSO-Sutter Health System Office-Bay Position Overview: Provides regular consultative guidance to human resources (HR) leadership across assigned areas on how to efficiently embed best practices in employee engagement and preventative labor relations strategies specific to the environment. Provides leadership on the development and implementation of a competitive and systematic labor relations program at Sutter Health. Delivers both employee and labor expertise and thought leadership. Establishes a working environment that promotes a team approach to identifying, designing, and creating strategic solutions that address Sutter Health and its affiliates' most critical labor challenges and operational objectives. Provides system support to the affiliates including education, training, communication plans and anticipated activities to foster effective positive and/or preventative labor relations. Job Description: The person selected for this role must come on site for work, meetings, etc. and live in the Sutter Health Northern California footprint. Travel throughout the region is a part of this role. This is not a remote position. EDUCATION: Equivalent experience will be accepted in lieu of the required degree or diploma. Bachelor's: Business Administration, Human Resources or related field TYPICAL EXPERIENCE: 12 years recent relevant experience SKILLS AND KNOWLEDGE: Broad working knowledge of Labor Relations and Employment laws and processes and a contemporary human resources perspective of labor relations. Knowledge of employment and employee relations, regulations, law and processes. Must be able to represent labor relations in an influential and persuasive way in dealing with a broad range of labor relations and human resources issues. Must be able to demonstrate knowledge of all areas human resources, including compensation, benefits, recruitment, workforce planning, human resource information systems, and training & development. Knowledge of dispute resolutions and mediation techniques. Must have the skills to effectively lead change and transition. Collaboration skills to facilitate open sharing of information between various areas of functional expertise within the system and the affiliates. Demonstrated ability to effectively manage/recommend through functional (vs. line) leadership and personal influence to achieve a positive effect. Exceptional written and verbal communication, presentation and interpersonal skills are required to establish and maintain highly effective working relationships in an extremely fast paced and demanding work environment. Analytical and conceptual skills. Ability to develop creative solutions. Must have demonstrated organizational skills with a keen attention to detail and the ability to effectively manage multiple priorities and projects Must use systems thinking to recognize issues, synthesize, analyze, problem solve, evaluate, in decision-making and formulate breakthrough strategies and business plans for improvement and growth. Job Shift: Days Schedule: Full Time Days of the Week: Monday - Friday Weekend Requirements: As Needed Benefits: Yes Unions: No Position Status: Exempt Weekly Hours: 40 Employee Status: Regular Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $202,030.40 to $323,232.00 / annual salary. Sacramento Pay Range is $177,777.60 to $284,460.80 / annual salary. The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

Posted 3 days ago

Collectors Universe, Inc. logo

Customer Relations Specialist II, Vault

Collectors Universe, Inc.New Castle, DE

$21+ / hour

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. Job Description We're looking for a Customer Relations Specialist to join our PSA Vault Customer Relations team. Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world. Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars. The Customer Resource Center is embedded in the operations process working cross functionally and cross collaboratively with other Operations departments. The ideal candidate will be a team player who possesses at least 1 year of strong customer service skills within a customer service environment, problem-solving skills, keen attention to detail, and excellent communication skills. You'll report to the Customer Relations Supervisor and work from our PSA Vault in New Castle, DE. What You'll Do: Facilitate communication between Vault Customer Care and operational teams regarding damaged inventory items, ensuring accurate documentation and timely customer notifications Utilize Salesforce work order management system to coordinate resolution activities across departments Document inventory exceptions through digital imaging, maintaining comprehensive visual records for assessment and resolution Coordinate shipment logistics for items requiring reholdering, ensuring proper routing to appropriate facilities with correct handling instructions Monitor progress of exception resolution through established 10-day turnaround process, updating stakeholders on status Manage reimaging workflows for corrected items, ensuring proper replacement of digital assets in inventory management systems Maintain Receiving exceptions rack, implementing appropriate resolution procedures based on exception type Alert eBay Operations team regarding order returns, verifying condition and documenting any damage or mislabeling Create and route work orders for label corrections, documenting issues with supporting imagery and coordinating with NJ team for resolution Process damaged/cracked holder exceptions through established workflows, ensuring proper documentation and resolution routing Generate comprehensive exception tracking reports under customer accounts and vault house/vault exceptions categories Conduct periodic quality assurance reviews of Vault House Account inventory, verifying condition prior to listing Initiate review processes for certification discrepancies including label issues, damaged holders, and image inconsistencies Who You Are: Proficiency with Salesforce work order management Experience with digital imaging equipment and basic image processing Strong attention to detail in documentation and quality control processes Excellent cross-functional communication skills Ability to follow established workflows while exercising appropriate judgment for exceptions Access to digital imaging equipment for exception documentation Salesforce system access for work order management Physical Requirements: Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time. Hand Use: Regular hand use for various tasks. Hearing Requirements: Ability to hear alarms, signals, and verbal instructions. Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds. Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently. Hourly Rate: The reasonable estimated hourly rate for this position is $21. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set. Reasons To Join Us: Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals Vacation: All full-time employees are eligible for paid vacation Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays Employee Discounts: Employees receive discounts on select grading services for approved submissions Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities Candidates must be authorized to work in the United States. Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com. U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here.

Posted 1 week ago

Optimal Home Care, Inc. logo

Provider Relations Coordinator

Optimal Home Care, Inc.Colorado Springs, CO
Optimal Home Care Inc. is a thriving and growing company that has served over 34,000 patients since 2004. We are committed to providing the best possible experience for our patients, their families, and our staff. We offer astounding benefits including: Competitive benefits package 401K plan+ 15% matching EAP Program Company phone Professional, supportive culture We are a cutting edge, value driven agency that is looking to add skilled and passionate individuals to our team. Thank you for considering Optimal Home Care Inc. for you career aspirations. Purpose: To represent Optimal Home Care in the community. To build, grow, and develop a territory through increasing referrals and business relationships. Scope & Objective: To achieve sales goals and increase overall revenue. Tasks/Duties & Responsibilities: Educates the community about home care alternatives and its benefits. Provides In-service programs to healthcare professionals about other healthcare alternatives that are cost-effective and produce good outcomes. Acts as a liaison between the agency and its referral sources. Solicit referrals from new and existing referral sources. Continue to build territory and business relationships. Advocates for patient rights and handles referral source's issues within their scope of responsibility. Acts as a customer service liaison to referral sources. Participates in community programs to help educate and empower the community of their rights. Services as a role model for employees and maintains a professional image at all times Responsible for Loveland and the surrounding Areas

Posted 3 weeks ago

Vanderbilt Health logo

Patient Relations Specialist

Vanderbilt HealthNashville, TN
Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: Patient & Guest Services Job Summary: JOB SUMMARY Serves as a neutral intermediary between patients, families, guests, staff, and faculty by encouraging open communication and promoting fairness to enhance the patient experience and strengthen the organizational commitment to service excellence. . KEY RESPONSIBILITIES • Receives and documents complaints and compliments. • Engages relevant clinical or management staff to evaluate and respond. • Facilitates timely response in an appropriate manner. • Makes recommendations to improve processes or service opportunities. • Contributes to the organization by actively participating in process improvement initiatives and shared decision making. • The responsibilities listed are a general overview of the position and additional duties may be assigned. TECHNICAL CAPABILITIES • Customer Conflict Management (Novice): Shows flexibility and open-mindedness when priorities and goals change or when faced with conflicting points of view. Initiates actions and demonstrates leadership that address problems and different points of view. Escalates conflicts that cannot be resolved to a higher level. Accepts opposing views constructively and contributes to a positive work climate. • Documentation & Writing Skills (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate documentation and writing skills in practical applications of moderate difficulty. Generally works under the direction of others while accomplishing assignments. • Listening (Novice): Demonstrates the fundamental techniques of listening, including paying complete attention, avoiding interrupting speakers, seeking clarification when necessary, and acknowledging that the message has been received, if appropriate. Is sensitive to speakers and understands the need to interpret nonverbal signs, such as body language, and inflection. Makes an effort to fully clarify information. Avoids emotional responses and reactions. Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings. These areas are crucial to Vanderbilt Health's reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South. Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion. Core Accountabilities: Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members. Core Capabilities : Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level : 3 years Education: Bachelor's Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.

Posted 2 weeks ago

Genworth Financial logo

Employee Relations Manager

Genworth FinancialRichmond, VA

$80,200 - $171,400 / year

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care-and we bring those experiences with us to work in serving our millions of policyholders each day. We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our four values guide our strategy, our decisions, and our interactions: Make it human. We care about the people that make up our customers, colleagues, and communities. Make it about others. We do what's best for our customers and collaborate to drive progress. Make it happen. We work with intention toward a common purpose and forge ways forward together. Make it better. We create fulfilling purpose-driven careers by learning from the world and each other. POSITION TITLE Employee Relations Manager POSITION LOCATION This position is available to Virginia residents as Richmond or Lynchburg, Virginia in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin. YOUR ROLE As a Human Resources team member, you'll help create the culture and associate experience that enables and inspires us to do our best each day in serving our customers, communities, and each other-now and in the future. The Employee Relations Manager is a key partner collaborating with HR Business Partners to advise leaders on matters of performance, conflict, conduct, and discipline. The ER Manager works to maintain positive employee relationships while ensuring compliance with the law. This includes facilitating prompt and effective resolution of workplace conflicts and addressing issues for employees, managers, and leaders in a manner consistent with Genworth's Mission, Vision, policies, practices, and overall business strategy. This position reports to the leader of HR Compliance. What you will be doing Serves as a primary point of contact for employee relations matters, providing support, coaching and advice to managers regarding performance management, employee discipline, policy interpretation, and termination processes. Assess investigation decision points, gather and analyze evidence, interview involved parties, and document findings to support fair, timely, and defensible outcomes. Conduct impartial, legally compliant investigations into employee complaints and internal threats, including matters arising under Title VII, in alignment with company policy and state and federal law. Ability to establish and maintain effective working relationships with employees, management, at all levels of the organization; use reason and de-escalation skills to manage difficult or emotional situations; present facts and recommendations verbally and in writing; plan, design, implement. Advises business management and leadership on ER issues using independent judgment and critical thinking while upholding company values and culture, reducing company risk, and ultimately improving the team member experience. Consults with management in developing employee performance improvement plans. Partners with Senior HR leaders, HRBPs and internal counsel on corrective actions, documentation, performance coaching, or other actions for team members. Makes recommendations to internal Legal counsel & managers regarding all employee corrective actions and performance management. Providing substantive review and editing of corrective action documentation. Partners closely with IT, Risk and Data Security teams to investigate misconduct involving systems, data access, or information security, while maintaining confidentiality and risk awareness. Tracks relevant employee data, metrics & trends to help define process improvements and approaches. Perform other duties as assigned. Future willingness to travel (approx. 2-3 days per quarter with occasional overnight travel) What you bring Minimum 5+ years of experience demonstrated a proven track record of managing and resolving complex employee relations matters in a multi-state business environment. Deep understanding of State and Federal US employment law, EEO regulations, workplace anti-discrimination and accommodations related laws, including Title VII, the ADA, the FMLA and their state law equivalents. Highly skilled in workplace investigations, negotiation, conflict management and employee relations procedures and processes. Investigations experience in a remote/Hybrid work environment Ability to manage multiple priorities effectively. Communicate effectively (verbally and in writing) with all levels of the organization up to and including C-suite. Proficiency in Microsoft Office products including Word, Excel, Outlook, Teams, SharePoint, PowerPoint and CoPilot. Understanding of the benefits and risk of AI use and impact in the workplace. Strong understanding of how to leverage publicly available information, such as Open Source Intelligence (OSINT) and Publicly Available Information (PAI), for workplace investigations and due diligence, ensure all data collection adheres to legal and ethical HR standards Proficiency in HRIS systems (such as Workday, HR Accuity, ServiceNow, HR ticketing systems/case management). Bachelor's degree Human Resources, Human Development, Psychology, or related field (preferred) Human resources certification (SHRM/HRCI/CERP) (preferred) Employee Benefits & Well-Being Genworth employees make a difference in people's lives every day. We're committed to making a difference in our employees' lives. Competitive Compensation & Total Rewards Incentives Comprehensive Healthcare Coverage Multiple 401(k) Savings Plan Options Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave Disability, Life, and Long Term Care Insurance Tuition Reimbursement, Student Loan Repayment and Training & Certification Support Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) Caregiver and Mental Health Support Services Additional Information The base salary pay range for this role starts at a minimum rate of $80,200 up to the maximum of $171,400. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 10% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.

Posted 1 week ago

Blink Health logo

Hub Relations Coordinator (Onsite- Pittsburgh)

Blink HealthPittsburgh, PA
Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! Location/Hours: On-site : 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA Mandatory Training first 6 -8 weeks from10 AM- 6 PM EST Shifts: 3 available Shift Options Rotating shifts, 40 hours/week between 8 AM- 9 PM EST , Monday- Friday OR 12 PM- 8 PM EST, Monday- Friday (Fixed Shift) OR 1 PM- 9 PM EST, Monday- Friday (Fixed Shift) All shifts require a rotational Saturday shift from 9 AM - 5 PM EST Perks: Medical, dental, and vision insurance plans that fit your needs 401(k) retirement plan Daily snack stipend for onsite marketplace Pre-tax transit benefits and free onsite parking Free Shuttle service #blinkindeed Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Posted 3 days ago

Chime logo

Lead Employee Relations Partner

ChimeSan Francisco, CA
About the role We are looking for a Lead Employee Relations Partner to serve as the primary advisor and escalation point for complex employee relations issues across the organization. The role will report into the People Partner team, and act as a strategic partner to People Partners cross-functional teams, balancing risk management, compliance, and cultural alignment while fostering a fair, inclusive, and consistent employee experience. The base salary offered for this role and level of experience will begin at $167,000 and up to $230,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. About the role Own the intake, assessment, investigation, and resolution of complex employee relations issues, including employee complaints, misconduct, performance concerns, policy violations, and sensitive workplace conflicts. Serve as the escalation point for high-risk or ambiguous matters, providing clear guidance on investigation strategy, risk exposure, and recommended outcomes. Conduct and oversee thorough, unbiased, and timely investigations, ensuring appropriate scoping, evidence gathering, documentation, findings, and closure aligned with Legal and company standards. Provide expert consultation to People Partners and business leaders on employee relations risks, employment law considerations, corrective action, and decision-making. Drive excellence in ER documentation and case management, ensuring accurate, consistent, and defensible records across all cases; maintain clear rationales for findings, actions, and outcomes. Analyze ER data, complaint trends, and investigation outcomes to identify root causes, systemic issues, and emerging risks, and recommend preventative or scalable solutions. Partner with People Partners to coach managers and leaders on effective conflict resolution, performance management, employee communications, and early intervention strategies. Collaborate closely with Legal, People Operations, Compliance, and Benefits to ensure equitable outcomes, alignment on policy interpretation, and consistency across the organization. Ensure employee relations programs and policies comply with federal, state, and local employment laws, and partner with Legal and Compliance to update policies, guidance, and training based on evolving legislation or workplace trends. Review and update employee handbook policies to ensure compliance with federal, state and local employment laws (e.g., EEO, FMLA, ADA, etc.). Manage the severance program; ensuring guidelines and policies are up to date. Oversee compliance externally with regulatory requirements (state reporting) Contribute to the continuous improvement of ER frameworks, investigation tools, training, and manager resources to strengthen organizational health and trust. To thrive in this role, you have 8+ years in employee relations or HR business partnering, with increasing responsibility in complex, high-growth or matrixed environments. Bachelor’s degree in Human Resources, Business Administration, or related field preferred. Deep expertise in employment law and HR compliance Strong investigation, mediation, and problem-solving capabilities Proven ability to influence at senior levels and drive cross-functional alignment Exceptional written and verbal communication across diverse audiences Data-driven mindset for identifying ER trends and solutions Proven ability to use sound judgment to address multifaceted organizational challenges. #LI-Hybrid #LI-MM1 A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don't—who will? *Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. What we offer for our full-time, regular employees 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates. 💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute 💰 Competitive salary based on experience ✨ 401k match plus great medical, dental, vision, life, and disability benefits 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off 🫂 1% of your time off to support local community organizations of your choice 👟 Annual wellness stipend to use towards eligible wellness related expenses 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more. 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too! 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress Perks also available to Chime Interns. We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com . To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

Posted 6 days ago

Bobb Says Yes logo

Client Relations Representative

Bobb Says YesColumbus, OH
Twins Buick GMC is a family-owned and operated car dealership located in north Columbus. We believe that in order to be the best, we must provide an excellent experience to our customers. We provide a laid-back and comfortable work environment while still being able to provide professional and adequate service to our customers. Always training and building on our skills, we are looking for someone who is ready to work in a team environment but has the ability to drive themselves individually to meet goals. Client Relations Specialist Job Responsibilities: Receive inbound calls and internet leads from customers with questions on new and pre-owned vehicles. Schedule a time and date for these customers to visit Twins Buick GMC. Handle all guest inquiries with a friendly and helpful demeanor, providing general or related vehicle sales information with a focus on 100% guest satisfaction Maintain and communicate exceptional product and inventory knowledge to our guests. Gather and track all guest data as directed and accurately enter this information into the CRM. Utilize scripts provided by the dealership to help address guest inquiries and concerns to meet the dealership and manufacturer's objectives. Will work in a team-based environment Facilitate timely follow-up on all internet leads as directed by management and/or procedures Job Requirements 2+ Years Automotive Call Center Experience Preferred Must have excellent customer service experience Proven phone skills in a selling environment Powered by JazzHR

Posted 30+ days ago

S logo

Agency Relations Manager

Safepoint MGA, LLCMemphis, TN
Job description Safepoint Insurance is an admitted Property and Casualty insurance carrier based in Tampa, FL. We are looking for an Agency Relations Manager to build and maintain agency relationships throughout the state of Tennessee. Job Summary The Agency Relations Manager will, within an assigned region, grow and develop a profitable territory. Optimize growth potential of independent agents while prospecting new agencies. Develop competitor intelligence, collaborate with team members on product, pricing, and agency management decisions. The ideal candidate is a self-starter motivated professional able to work independently and creatively. You will thrive in this role if you are a people person able to connect and engage with all types of personalities. Duties and responsibilities Represent company at trade association meetings to promote products. Builds and uses best practices regarding Agency Operations, works consultatively to follow up with plans, holding process owners accountable for agreed upon actions. Effectively understands and adjusts sales approach to support operational differences between small and large agencies. Identifies agencies interests and ability to grow and motivates agents to succeed. Initiates systematic marketing processes within each agency to attract and retain new business. Possess a strong acumen of influencing the sale of Safepoint products through our agency distribution. Articulate a sales process that is solution oriented, aligning Safepoints features, benefits, and solutions to agency needs. Initiates a high level of consistent follow up and follow through with agents and team members. Proactively develops business solutions to achieve territory objectives. Maintains flexibility in working with all social styles. Develops collaborative strategic agency management plans with agencies, to achieve mutual business objectives. Prioritize and maximize time and resources to support key focus and responsibilities necessary to achieve success. Stays current on product and pricing changes. Articulates company position and seeks out business with appropriate agencies to meet Company objectives. Expand presence in the marketplace using insurance industry association trade shows and events. Other tasks and projects as may be assigned Essential Functions Ability to travel/drive to throughout the assigned territory to conduct face to face meetings with existing agents, prospective agents, and attending trade shows and events. Creates and executes strategic marketing plans for territory to identify opportunities and potential challenges from which strategies and tactics are developed. Executes the sales strategy of growing Safepoint’s market share in the territory by appointing and coaching new agents. Develop and maintain current knowledge of Safepoint’s and agencies’ computers systems. Stays current on company’s product and pricing changes. Qualifications College Degree or equivalent work experience 5-7 years of related P&C territory management experience In-depth Property and Casualty Insurance industry knowledge Excellent oral and written communication and presentation skills Knowledge of Personal and Commercial Lines underwriting guidelines Strong computer skills Compensation and Benefits We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide: Market Competitive Wages, PLUS car allowance, and discretionary quarterly bonus program Prof. Development and Educational Assistance Programs Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution Paid Time-Off (Discretionary, PTO, Parental Leave, and others) Company Paid Holidays Health Insurance Dental Insurance Vison Insurance Short and Long Term Disability Insurance Flexible Spending Accounts with Company Contribution Health Savings Accounts with Company Contribution Employee Life and AD&D Insurance Dependent Life and AD&D Insurance Company paid AAA Membership Company paid Identity Theft Protection Other Ancillary Insurance Benefit Programs And more… Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications. Powered by JazzHR

Posted 3 weeks ago

The Strickland Group logo

Client Relations Specialist

The Strickland GroupMontgomery, AL

$40,000 - $60,000 / year

Join Our Dynamic Team – Unlock Your Potential! Are you ready to take control of your future and build a career in one of the most stable and lucrative industries? We are seeking driven individuals to join our thriving insurance team, where you’ll receive top-tier training, support, and unlimited income potential. NOW HIRING: ✅ Licensed Life & Health Agents ✅ Unlicensed Individuals (We’ll guide you through the licensing process!) We’re looking for our next leaders—those who want to build a career or an impactful part-time income stream. Is This You? ✔ Willing to work hard and commit for long-term success? ✔ Ready to invest in yourself and your business? ✔ Self-motivated and disciplined, even when no one is watching? ✔ Coachable and eager to learn? ✔ Interested in a business that is both recession- and pandemic-proof? If you answered YES to any of these, keep reading! Why Choose Us? 💼 Work from anywhere – full-time or part-time, set your own schedule. 💰 Uncapped earning potential – Part-time: $40,000-$60,000+/year | Full-time: $70,000-$150,000+++/year. 📈 No cold calling – You’ll only assist individuals who have already requested help. ❌ No sales quotas, no pressure, no pushy tactics. 🧑‍🏫 World-class training & mentorship – Learn directly from top agents. 🎯 Daily pay from the insurance carriers you work with. 🎁 Bonuses & incentives – Earn commissions starting at 80% (most carriers) + salary. 🏆 Ownership opportunities – Build your own agency (if desired). 🏥 Health insurance available for qualified agents. 🚀 This is your chance to take back control, build a rewarding career, and create real financial freedom. 👉 Apply today and start your journey in financial services! ( Results may vary. Your success depends on effort, skill, and commitment to training and sales systems. ) Powered by JazzHR

Posted 30+ days ago

G logo

Remote Sales & Client Relations

Globe Life AIL - Lisa RusselWilmington, NC
Remote Services Representative – Make a Difference Company: AO Location: 100% Remote Schedule: Flexible Are you looking for a work-from-home career that offers more than just a paycheck? Do you want to make a real difference while building a future rooted in stability, growth, and purpose? AO is seeking dedicated, service-driven individuals to join our team as Remote Services Representatives . In this role, you’ll help protect families and children by guiding them through important financial decisions with care, professionalism, and integrity—all from the comfort of your home. We believe success comes from helping others, doing the right thing, and investing in people who want to grow. If you value ethical work, flexibility, and long-term career potential, this opportunity may be the perfect fit. Role Overview As a Remote Services Representative, you’ll serve as a trusted point of contact for families seeking financial protection and peace of mind. Your work will have a direct, positive impact on others while allowing you to build valuable professional skills in a supportive remote environment. What You’ll Do Make a Meaningful Impact Support families and children by providing guidance, education, and clarity around essential financial services. Deliver Exceptional Service Communicate with clients in a professional, compassionate manner—ensuring they feel informed, supported, and confident. Build Trust Through Integrity Operate with honesty, transparency, and ethical responsibility in every interaction, fostering long-term relationships. Work From Home Enjoy the flexibility of a fully remote position while maintaining consistent performance and accountability. Grow With the Company Access training, mentorship, and advancement opportunities as you gain experience and demonstrate leadership potential. Why Join AO? At AO, we’re committed to supporting our team members both personally and professionally. We provide the structure, training, and culture needed to succeed—without sacrificing flexibility or work-life balance. 100% Remote – Work from anywhere with a reliable internet connection Flexible Schedule – Build a schedule that fits your life and responsibilities Supportive Team Environment – Ongoing mentorship and leadership guidance Career Advancement Opportunities – Clear pathways for growth and leadership Purpose-Driven Work – Make a real difference in the lives of families and children Qualifications We’re looking for individuals who bring: A genuine desire to help others and make a positive impact Strong communication and interpersonal skills Ability to work independently while collaborating with a team Commitment to ethical conduct and professionalism Reliability, accountability, and a willingness to learn No prior financial services experience required. We value coachability, consistency, and work ethic—training and support are provided. Ready to Get Started? If you’re ready to build a fulfilling remote career that combines flexibility, growth, and purpose, we invite you to apply today. Join AO and become part of a company dedicated to protecting families, supporting its people, and doing meaningful work—every single day. Powered by JazzHR

Posted 2 days ago

American University logo

Part-Time Customer Relations Representative

American UniversityWashington, DC

$22 - $24 / hour

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Overview

Schedule
Part-time
Career level
Senior-level
Remote
On-site
Compensation
$22-$24/hour

Job Description

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Department:

FA Communication & Service - FWS

Time Type:

Part time

Job Type:

Temporary (Fixed Term)

FLSA Status:

Non-Exempt

Work Modality:

Union:

Excluded

Job Description:

Summary:

The Customer Relations Representative is a key position in American University's Financial Aid Office. The incumbent is the first point of contact for students and families. The position identifies the needs of AU students and parents and ensures the accurate delivery of financial aid information to students while supporting departmental expectations for strong customer service. The position is responsible for triaging inquiries from prospective, current undergraduate, and graduate students and ensuring exceptional responsiveness and service for walk-in, phone, and e-mail inquiries. This position requires moderate supervision and knowledge of financial aid process requirements and timelines.

Essential Functions:

1.) Person Inquiry Management

  • Serve as the first point of contact for the Financial Aid Front Desk.

  • Respond and triage in-person inquiries.

2.) Email Inquiry Management

  • Respond and assign as appropriate unassigned e-mail inquiries.

  • Review and assigned all inquiries within the date of receipt.

3.) Correspondence

  • Ensure that customer concerns have been resolved by following up on inquiries.

4.) Purchasing

  • Assess and order office supplies as needed.

Competencies:

  • Serving Customers.

  • Prioritizing and Organizing.

  • Supporting Coworkers.

  • Displaying Creativity.

  • Acquiring and Analyzing Information.

Position Type/Expected Hours of Work:

  • Part-Time.

  • 27 hours per week.

  • Temporary position.

  • Full on-campus presence.

Salary Range:

  • $22.00 - $24.00 per hour.

Required Education and Experience:

  • Associate's degree.

  • 1 - 3 years of relevant experience.

Preferred Education and Experience:

  • Bachelor's degree.

  • 1 - 3 years of customer relations experience and familiarity with student financial aid.

  • Excellent written and verbal communication skills.

Other Duties:

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

Click here to learn about American University's unique benefit options.

Other Details

  • Hiring offers for this position are contingent on successful completion of a background check.

  • Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.

  • Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  • American University is an E-Verify employer.

Current American University Employees

American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email theworkline@american.edu.

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

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