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Guest Relations Coordinator

Create Exceptional Experiences at Goodstone

Position Summary

What You'll Do

•  Welcome guests with warmth and professionalism throughout every stage of their stay. 
•  Deliver personalized service that exceeds guest expectations. 
•  Coordinate memorable experiences before, during, and after each visit. 
•  Assist guests with dining reservations, activities, transportation, and local recommendations. 
•  Resolve guest concerns quickly while maintaining a calm, positive attitude. 
•  Build meaningful guest relationships that encourage repeat visits. 

•  Manage guest reservations using the property's reservation system. 
•  Coordinate check-in and check-out procedures. 
•  Process room changes, cancellations, modifications, and special requests. 
•  Maintain accurate guest profiles and reservation records. 
•  Promote room upgrades, packages, dining reservations, and estate experiences. 
•  Ensure guest billing and financial transactions are completed accurately. 

•  Work closely with Housekeeping, Culinary, Maintenance, Events, and Leadership to ensure exceptional guest experiences. 
•  Communicate guest preferences and special requests across departments. 
•  Monitor daily arrivals, departures, VIP guests, and special occasions. 
•  Maintain accurate internal notes and guest communications. 

•  Maintain a polished and organized front desk environment. 
•  Ensure confidentiality of guest information. 
•  Stay current on Goodstone offerings, promotions, policies, and events. 
•  Support estate operations wherever needed to ensure exceptional service. 
•  Perform additional duties as assigned. 

What We're Looking For

•  2+ years of hospitality, luxury hotel, guest services, or customer service experience 
•  Boutique hotel or resort experience preferred 
•  Excellent verbal and written communication skills 
•  Strong organizational and multitasking abilities 
•  Exceptional attention to detail 
•  Professional appearance and demeanor 
•  Ability to remain calm under pressure 
•  Strong problem-solving skills 
•  Comfortable learning hotel reservation systems (Maestro experience is a plus) 
•  Proficiency with Microsoft Office and basic computer systems 
•  Valid driver's license preferred 
•  Ability to work independently while thriving as part of a team 

Work Schedule

•  Days, evenings, weekends, and holidays 
•  Rotating shifts 
•  Occasional overtime during peak seasons or special events 

Why Join Goodstone?

•  Competitive pay 
•  Medical, Dental, and Vision Insurance 
•  Short-Term & Long-Term Disability 
•  Life Insurance 
•  401(k) with Company Match 
•  Paid Time Off 
•  Complimentary Team Member Meals 
•  Employee Discounts at Goodstone 
•  Referral Bonus Program 
•  Career Development Opportunities 
•  Beautiful estate work environment 

Physical Requirements

•  Stand and walk for extended periods 
•  Frequently use hands for computers and office equipment 
•  Occasionally lift up to 30 pounds 
•  Climb stairs throughout the estate 
•  Operate standard office equipment 
•  Transport guests around the estate when needed 

Success in This Role

•  Creates memorable first impressions 
•  Anticipates guest needs before they arise 
•  Communicates effectively across departments 
•  Builds lasting guest relationships 
•  Solves problems with confidence and professionalism 
•  Takes pride in delivering luxury-level hospitality 
•  Represents the Goodstone brand with warmth and excellence 

Equal Opportunity Employer