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Customer Relations Lead
AngelListNew York City, NY
About AngelList: We exist to accelerate innovation by increasing the number of successful startups in the world. We want to give more people the opportunity to participate in the venture economy by building the financial infrastructure that makes it possible for more people to invest in world changing startups, and build tools for startups that help them run their operations so they can focus on building. AngelList is the nexus of venture capital and the startup community. We support over $124B+ assets on our platform, and we’ve driven capital to over 12,000 startups, almost 282 of which are unicorns. 57% of top-tier U.S. VC deals involve investors on AngelList. While our scale is large, our ambitions are even larger – we’re innovating on the financial infrastructure for venture investors and the startups they invest in. Come build with us. About the Role: AngelList is hiring a Customer Relations Team Lead to manage a team of Account Managers and Associates who support our core customers: venture fund managers (GPs). GPs rely on AngelList to run every operational aspect of their fund, from formation and fundraising to financial reporting and wind-down. This role is based in-office, in New York City. You’ll be responsible for both people management and hands-on customer work. Your team owns a book of business and acts as the primary point of contact for hundreds of GPs across fund lifecycles. You’ll also personally manage our most complex and strategic fund relationships. This is a role that blends customer obsession with operational rigor: you'll coach teams, manage incidents, and create clarity out of ambiguity. Previous venture experience isn’t required, but you’ll need to ramp up quickly and develop strong fluency in GP needs. You’ll collaborate with internal experts across product, fund administration, legal, and tax, but your north star is customer impact. The Customer Relations team exists to ensure GPs get full value from our software and services, and your work will define what excellence looks like at scale. Note: This is not an investing role. You’ll support GPs operationally, not in diligence, deal sourcing, or portfolio analysis. Responsibilities: Lead, coach, and manage a team of Account Managers and Associates responsible for GP onboarding, enablement, and lifecycle management across fund types. Personally own key customer accounts, engaging with high-value GPs to deliver proactive, strategic support across fund lifecycles. Oversee operational execution, ensuring high task throughput, strong SLA adherence during peak seasons, and timely incident resolution. Drive GP retention and satisfaction by monitoring key health metrics (e.g., NPS, CSAT, churn) and intervening early to de-risk issues. Act as the Incident DRI (Directly Responsible Individual) for customer-impacting issues, coordinating internal teams and driving to resolution with clear external comms. Identify and help resolve systemic issues across product, tax, and ops workflows to improve the customer experience and contribute to revenue growth. Set the standard for what “great” looks like across every customer touchpoint. Co-create a scalable team with the head of function, removing operational obstacles and reducing redundant manual effort, with the goal of improving the ratio of reactive to proactive work. What we’re looking for: 5+ years of client-facing account management experience, including 2+ years managing a team. Proven ability to develop and nurture talent to retain team members and create clear development pathways. Operational fluency, ideally in fund administration, financial services, or a similarly complex domain. You understand how service delivery, metrics, and product systems intersect, and you can manage all three. Commercial acumen, with exposure to contracting nuances including repricing and renewal support. Proven ability to lead through ambiguity, prioritize ruthlessly, and take initiative to improve or build process. Experience managing incidents, communicating with stakeholders, and driving cross-functional alignment. Strong judgment and problem-solving skills; you see around corners and act proactively. High standards for execution and a bias for action; you don’t just see what’s broken, you take ownership and resolve it. Deep empathy for customers and a belief that support should be a strategic differentiator. A strategic business mindset to balance competing priorities and navigate the pace of a fast-moving startup. Highly Desired: familiarity with venture capital, fund operations, or LP/GP dynamics. If you don’t tick every box above, we’d still encourage you to apply. We’re building a diverse team whose skills balance and complement one another. AngelList has offices in two hub cities: San Francisco and New York City. This role will be based in the NYC office - this person will be expected to come into the office at least two to three times per week. Benefits: We support our employees in their lives both inside and outside of work. *See additional detail on our benefits here: https://angell.ist/venture-benefits *Learn about our Funders & Founders Program here: https://join.angellist.com/ Working at AngelList: At AngelList, we are united in our purpose to accelerate innovation and build the future of private markets. Our beliefs and values shape how we work, collaborate, and create impact. If the below resonate, we’d love to have you with us. *Beliefs: https://angell.ist/beliefs *Values & Leadership Expectations: https://angell.ist/values AngelList is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Posted 3 weeks ago

Consumer Relations Specialist I
AppFolioSanta Barbara, California
Description AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves. The Consumer Relations Specialist I takes a lead role in handling consumer inquiries and disputes and working with our partners to resolve issues with screening reports. Ideal candidates have a passion for customer satisfaction, an affinity for detail, a record of independent action and excellent judgment, and an understanding of the importance and impact of working in a highly regulated environment. Your impact Play a lead consumer-facing role - answer phones, emails, and case requests as the first line of contact for consumer requests. Assist the consumer by providing an empathetic and helpful response, representing AppFolio professionally. Understand and comply with all relevant laws and regulations related to the background screening industry and AppFolio’s screening business Prioritize cases as necessary; effectively manage a full caseload and queue Meet all timelines and compliance requirements Develop and build relationships with partners and internal teams to ensure smooth dispute processes Liaise closely with team members (both direct and broader) to build strong internal relationships and broaden the knowledge base Ensure the confidentiality and privacy of personally identifiable information Assist in the development of policies and procedures Gain detailed knowledge of AppFolio’s screening product and a basic understanding of the broader product Exemplify and represent AppFolio’s values and initiatives Lean into challenges; act as a positive and constructive influencer and team member Qualifications Exceptional customer service and ability to handle difficult conversations, both internally and externally, in a graceful, courteous, and constructive manner Ability to work in a highly regulated environment and maintain compliance Excellent written and verbal communication skills; a meticulous eye for detail and proofreading Ability to work with flexibility and agility in a fast-paced environment while keeping a positive and curious attitude Proven ability to handle multiple concurrent projects and complete tasks on time with precision, using independent judgment to accomplish goals Ability to follow through on tasks until completed Must have Consumer-facing experience preferred Ability to complete the FCRA Basic Certificate Program BA/BS degree or equivalent work experience required Location Only targeting the Santa Barbara, CA area at this time. Compensation & Benefits The compensation that we reasonably expect to pay for this role is $21.30 - $26.10. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity. Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type. Regular full-time employees are eligible for benefits - see here . #LI-EB1 About AppFolio AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com. Why AppFolio Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves. Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills. Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities. Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed. Paddle as One. Learn more at appfolio.com/company/careers Statement of Equal Opportunity At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.
Posted 1 day ago

Manager, FC Dallas Foundation & Community Relations
FC DallasFrisco, Texas
Description FC Dallas Foundation & Community Relations Manager Position Summary: The FC Dallas Foundation & Community Relations Manager will lead efforts to elevate the FC Dallas, North Texas SC and Toyota Stadium brands within the community. This role is responsible for developing and executing strategic initiatives that increase awareness, generate revenue, and foster meaningful relationships with fans, partners, and local organizations. The Manager will oversee fundraising campaigns, community programs, and charitable events that support the mission of the FC Dallas Foundation and align with organizational goals. This full-time leadership role requires strong management, communication, and relationship-building skills, as well as a passion for community service and the sport of soccer. The position will report to the Senior Director of Foundation and Community Relations. Key Responsibilities: Manage the execution of FC Dallas Foundation and Community Relations programs, including signature initiatives such as Gear Up, STEAM FC, FC Dallas Unified Team, and Cocktails & Cleats. Oversee the planning, coordination, and execution of fundraising events, fan engagement activations, and MLS Community Impact initiatives. Manage the FC Dallas Foundation donation request and auction programs to ensure a consistent and impactful philanthropic presence in the community. Assist with the Foundation & Community Relations social media presence and content strategy, with a focus on Twitter/X, Instagram and other relevant platforms. Collaborate with internal departments (marketing, communications, partnerships, ticketing) and external stakeholders to maximize community impact and brand alignment. Supervise, mentor, and develop department staff and interns to ensure high performance, strong teamwork, and professional growth. Monitor program effectiveness through regular reporting, impact metrics, and stakeholder feedback. You Are: A strategic and proactive leader with a passion for community engagement and philanthropy. Experienced in managing community relations or foundation initiatives within a corporate or sports environment. Skilled in team leadership, project management, and cross-functional collaboration. Able to thrive under pressure and manage multiple priorities in a fast-paced environment. Committed to maintaining high ethical standards and fostering a culture of integrity and inclusivity. Willing to work flexible hours, including nights, weekends and holidays as needed. Qualifications: Bachelor’s degree in nonprofit management, sports management, communications, or a related field. 3–5+ years of experience in community relations, corporate social responsibility, nonprofit management, or a similar role—preferably in sports or entertainment. Proven track record of executing successful fundraising events and community programs. Strong written and verbal communication skills. Proficient in Microsoft Office (Word, Excel, PowerPoint); knowledge of donor management software and social media platforms a plus. Why FC Dallas? FC Dallas is a premier Major League Soccer (MLS) team with a commitment to innovation and creativity in sports entertainment. As part of the FC Dallas family, you’ll be working in a fast-paced, collaborative environment where your skills will directly impact our fan experience and brand reach. FC Dallas is an equal opportunity employer and, therefore, pledges to provide equal opportunities without regard to race, color, ancestry, religion, sexual orientation, gender identity or expression, age, national origin, disability, marital status, pregnancy, veteran status, or any other protected class. This pledge applies to all employees and applicants for employment in connection with the material terms and conditions of employment, including without limitation: recruitment, hiring, promotions, transfers, demotions, treatment during employment, benefits, compensation, leave of absence, training, or terminations. Supervisors who control these actions are responsible for fair and equal application to all employees. It is FC Dallas’s intention to comply with all federal and state equal opportunity laws and executive orders forbidding any type of discrimination against employees or applicants. FC Dallas is committed to maintaining an atmosphere where all employees can perform their duties free from harassment and intimidation based on race, color, ancestry, religion, sexual orientation, gender identity or expression, age, national origin, disability, marital status, pregnancy, veteran status, or any other protected class. Employees are encouraged to accept their share of responsibility for successfully carrying out this pledge.
Posted 2 days ago
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Customer Relations Trainee
Caelis, Inc.Greenville, SC
Do you love interacting with people? Do you strive to provide unmatched customer service? If you answered yes, then our Customer Relations Trainee role might be for you! Caelis is a top-rated sales and marketing agency in the Greenville area. We take pride in representing top global brands in telecommunications, renewable energy, home improvement, and more. Our direct, personalized approach allows us to drive customer engagement for our clients and sets us apart from the competition. As we take on new ventures in the Greenville area, we are in need of a driven Customer Relations Trainee to go above and beyond for our customers! What Will You Be Doing As A Customer Relations Trainee? Present our clients’ products and services directly to consumers in a confident, compelling manner to drive sales Build strong relationships with customers throughout the sales process by actively listening to their needs and providing tailored solutions Input customer information, order details, and sales contracts into our POS system Stay updated on the latest promotions and deals to effectively communicate them to customers during sales interactions Attend virtual and onsite training sessions alongside fellow Customer Relations Trainees to hone in on customer service and sales techniques Caelis is dedicated to creating a positive and inclusive work environment for all our Customer Relations Trainees. We cultivate a tight-knit team atmosphere that supports collaboration and mutual growth. Our goal is to lay a strong foundation for each Customer Relations Trainee, providing them with the tools and opportunities needed to thrive in their roles and advance in their careers. By fostering both personal and professional development, we ensure that every Customer Relations has the ability to reach their full potential. We are excited to welcome you to a team that guarantees: Diversity & Inclusion Equal Opportunity Advancement Training & Development Mentorship Programs Biweekly team events What Do You Need to Apply For The Customer Relations Trainee Role? High school diploma or GED is required 0-2 years’ experience in customer service, retail sales, hospitality or a related field Strong public speaking skills and the ability to confidently interact with customers, clients and teammates Solution-oriented mindset and resilience in overcoming challenges Exceptional time management and organizational skills The ability to work flexible hours including evenings and weekends as needed Caelis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. #LI-Onsite Powered by JazzHR
Posted 1 week ago
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Sr Dir Government Relations & Advocacy
Catholic Charities, Diocese of ClevelandCleveland, Ohio
Job Description Catholic Charities Diocese of Cleveland Catholic Charities, seeks a dynamic and mission-driven leader to serve as the Senior Director of Government Relations and Advocacy. This executive-level role is responsible for shaping and advancing Catholic Charities’ public policy agenda and strategic advocacy initiatives at the local, state, and federal levels. The ideal candidate is a skilled relationship-builder, policy expert, and passionate advocate for social justice, committed to leveraging public partnerships, legislative engagement, and Catholic social teaching to advance the organization’s mission of providing help and creating hope. In addition to the Catholic community at large, through our Diocesan Social Action Office. This position will work with the CSEAO and Executive Team on relationship mapping, engagement and aid in opportunities for revenue generation and partnerships. This position will work with the executive team, board and diocese leadership in order to best advance the mission throughout elected and appointed affiliates and organizations. The role will be engaged at the highest level of leadership with the executive team, board, President & CEO and the Diocese of Cleveland. · Strategic Leadership: o Develop and lead the agency’s annual advocacy agenda in partnership with the Executive Team, Board of Directors, President & CEO, and the Diocese of Cleveland. o Ensure activities of this position and relevant services are consistent with the mission, vision, and values of Catholic Charities, Diocese of Cleveland. o Is a subject matter expert within the organization related to legislation that will impact the mission and work of the organization. · Policy & Relationship Management: o Represent Catholic Charities with public officials, policymakers, coalition, and stakeholders to advocate for policies that positively impact the individuals and communities we serve. Monitor and analyze legislative and regulatory developments affecting the organization. o Work in partnership with the CSEAO, Executive Team, and Board of Directors to advance the message through a strong communication plan and strategy that moves the advocacy plan forward. · Team Development: o Lead, coach, and support high-performing government relations and social action team to align their work with the organization’s priorities and Catholic values. · Revenue & partnership Growth: o Support the development of public funding strategies, identify government partnership opportunities, and collaborate with Advancement to generate sustainable revenue through advocacy. Responsibilities: Standard office setting with regular travel throughout the service area. Occasional travel required for conferences and advocacy meetings out of town. Ability to lift and carry up to 30 lbs. unassisted. Must be comfortable working in varied physical environments, such as community centers, legislative buildings, or faith-based settings. Tasks require visual perception and discernment with computers and reports on a frequent basis; Frequent use of computer and telephone/cell phone; Required: Combination of education and experience normally represented by a Bachelor’s Degree and 7+ years of experience within a related field. Previous leadership or executive team experience in a nonprofit, faith-based, or mission-driven organization strongly preferred. Outstanding communication skills, both written and verbal, able to convey complex ideas with clarity, passion, and purpose. Politically astute, with a nonpartisan approach to engagement and influence. Demonstrated ability to manage multiple priorities, make strategic decisions, and work in a fast-paced environment. Strategic thinker, with the ability to distill information and build plans off of multi-faceted stakeholders and channels. Must be an open and inclusive and inspirational leader. Must have excellent organizational skills, strong detail orientation and the ability to maintain confidentiality. Must have valid Ohio Driver’s license and reliable transportation for local travel. Final applicant will be fingerprinted to complete background check. Payrate starting at $120,000 Benefits: Health Insurance starting your first day Tuition Reimbursement 401k plan including employer match Competitive Time Off Benefits Career Planning and Development And more!
Posted 1 day ago

Senior Associate, Consultant Relations
Cohen & SteersNew York, NY
Job Title: Senior Associate, Consultant Relations Department: North America Institutional Distribution Reports To: EVP, Head of North America Institutional Sales FLSA Code: Exempt Estimated Salary: $100,000 - $110,000 Job Summary: Senior Associate position on the Consultant Relations team in the Institutional Sales business, responsible for assisting Consultant Relations team in all aspects of selling Cohen & Steers’ investment products/solutions to institutional investors through the consultant channel. Cohen & Steers is committed to an inclusive culture, valuing diversity in support of our people and clients. Major Responsibilities/Activities: Support all aspects of the Consultant Relations team’s daily activities, including (but not limited to) consultant research, outreach campaigns, meeting preparation, presentation coordination, competitive analysis, Salesforce data management and consultant request responses Collaborate with other members of the Consultant Relations team on consultant business plans, strategy reviews, activity analytics and other consultant management tasks Maintain working knowledge of capital markets, Cohen & Steers investment strategies, and the institutional marketplace more broadly Work with Institutional Marketing to prepare presentation books and support materials Organize meetings, calls, and pre-meeting prep for Portfolio Managers and investment teams Assist in preparation for consultant engagements Assist consultant relations professionals in the delivery of information for consultant communication, including educational materials and research Work with the RFP and Database team to facilitate responses to consultant DDQs, RFIs and other requests Create timely responses for deliverables as follow-ups to meetings Assist in utilization and maintenance of Salesforce and other systems Work closely with Institutional Sales and Relationship Management teams as a resource for consultant work and ad hoc projects and initiatives, proactively suggest process improvements Responsible for organizing and executing on the majority of Institutional department-wide projects and initiatives Collaborate and partner with all internal teams to ultimately deliver an optimal partnership to the consultant channel Minimum Requirements: Bachelor's degree from an accredited college 2+ years of related experience required and/or strong internship experience Series 7 and Series 63 licenses, or ability to obtain within 6 months of joining CNS Skilled use of Excel, Word and PowerPoint Experience in asset management distribution organization Excellent communication and writing skills Must be able to prioritize and multi-task in deadline driven environment Knowledge of broader investment industry and interest in real estate and real assets Demonstrates inclusive behaviors in support of a culture that values diverse perspectives Is able to abide by the firm’s hybrid work arrangement policy in New York City office (4 days in-office/1 day remote) Note: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The job title or duties and responsibilities may be changed by the Company at any time.
Posted 2 weeks ago
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Senior Claims Counsel - Financial Institutions/Public D&O
CNA Financial Corp.Melville, NY
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. This is a Senior Claim Counsel position in the Financial Lines Claim team. The individual in this position will primarily focus on high severity D&O and E&O claims under policies issued to Public Companies as well as Financial Institutions such as large depository institutions, insurance companies, asset managers, private equity and venture capital firms and REITs. Ideally, the candidate will have a minimum of twelve years of relevant experience. The individual in this position will have responsibility for handling a pending of approximately 75 of the unit's highest severity matters at any given time. The position requires the ability to independently evaluate liability and coverage; proactively formulate and execute claim resolution strategies; and, without the assistance of counsel, attend mediations, navigate complex settlement dynamics and drive and influence best possible claim outcomes. The individual in this role will collaborate closely with our internal business partners on claim trends and issues. The role requires excellent leadership, communication and market facing skills. As a senior member of the team, this position also requires regular mentoring of junior team members including assistance with analyzing and formulating strategies on complex files. JOB DESCRIPTION: Essential Duties & Responsibilities Handles complex, high severity financial lines claims requiring legal analysis of complicated liability, damages and coverage issues. Drafts coverage letters, memos and reports. Represents CNA in settlement negotiations with independent authority to commit CNA. Interacts with multiple parties (e.g., insureds, brokers, counsel, claimants and mediators). Directs and manages coverage counsel and coverage litigation against CNA. Partners with underwriters, product counsel and actuary to effectively respond to policy wording and/or claim related inquiries. Collaborates directly with brokers and customers to address similar issues. Meets with brokers and existing or prospective clients as part of business marketing, growth and retention strategies. Works with senior claim, underwriting and product leadership to develop and analyze new products and to identify, evaluate and track claim trends and issues. Provides technical guidance to and oversight of junior staff members. Develops and presents training on key legal and industry issues/trends for the financial lines team (claims, underwriting, product and actuary). Represents CNA on panels at industry conferences. May perform additional duties as assigned. Reporting Relationship: Typically Director and above. Skills, Knowledge & Abilities Senior level advanced knowledge of the theories, principles, practices and procedures of litigation management. The highest level of technical and product specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices and procedures. Excellent interpersonal skills, verbal and written communication, and negotiation and presentation skills. Ability to exercise independent judgment and to work with and maintain confidential and sensitive information. Excellent analytical and problem solving skills, and senior level skill in managing ambiguous situations and issues. Proven ability to take a proactive long-term view of business goals and objectives in order to achieve strategic business results. Knowledge of Microsoft Office Suite and other business-related software. Education & Experience Bachelor's degree with JD, and admission to the bar of at least one state. Typically a minimum of twelve years of claims and/or legal experience with a proven track record of exceptional claim results. #LI-CP1 #LI-Hybrid In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $97,000 to $189,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.
Posted 3 weeks ago

Hospital Public Safety Assistant - FT - Varied Shift
ECMCBuffalo, NY
HOURLY RANGE: $22.04 - $30.68 DISTINGUISHING FEATURES OF THE CLASS: The work involves assisting in providing a safe environment for employees, visitors and individuals being treated and security for the facilities of the Erie County Medical Center Corporation (ECMCC) or any of the offsite facilities or programs. The incumbent patrols clinical areas and monitors individuals, activities and areas to identify and prevent safety violations and other disorders. In accordance with the New York State Office of Mental Health, the incumbent provides a safe environment for those patients diagnosed with mental illness or considered dangerous to themselves or others and assists in the implementation of treatment goals through positive therapeutic interactions with patients. Work is performed under the direct supervision of a Senior Hospital Public Safety Assistant or other higher ranking Hospital Public Safety Officer but must exercise judgment in emergency situations or when supervision is not available. Supervision is not a function of this position. Does related work as required. TYPICAL WORK ACTIVITIES: Observes individuals on campus ensuring that safety policies and procedures are followed; Assists clinical staff in maintaining a therapeutic environment in patient care areas including physically intervening to prevent injury to patient, staff or visitor; Identifies safety violations and dangerous situations and takes appropriate action to de-escalate, prevent and/or minimize danger; Assists in escorting disorderly persons from premises; Assists in searches in the Behavioral Health environment including common areas and patient rooms; Assists in fire drills, panic alarm testing and emergency management exercises; Responds to emergency situations; Conducts fire equipment inspections; Investigates incidents and events and completes initial reporting of same. FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of the practices and procedures used to provide safety and security in public buildings and healthcare facilities; working knowledge of fire and safety practices; working knowledge of techniques to deescalate situations; skilled in the use of firefighting equipment; ability to speak clearly; ability to maintain harmonious relations with the public including patients and employees; ability to be firm with visitors, clients and employees; ability to spend long periods of time standing or walking; ability to remain calm in a crisis situation; willingness to work nights, afternoons, weekends, holidays or other unusual shifts; confidentiality; tact; courtesy; dependability; strength and agility; capable of performing the essential functions of the position with or without reasonable accommodation. MINIMUM QUALIFICATIONS: Graduation from high school or possession of a high school equivalency diploma. SPECIAL REQUIREMENTS: US Citizenship; Possession and maintenance of Registration as a Security Guard by the New York State Department of State, Division of Licensing Services at time of appointment and throughout duration of appointment (in accordance with General Business Law, Article 7-A, Section 89-f and g); Possession and maintenance of Basic Life Support (BLS) Certification from an ECMCC approved provider before completion of the probationary period and throughout duration of permanent appointment; Completion of New York State Office of Mental Health-Bureau of Education and Workforce Development (BEWD) certified safety program within three (3) months of appointment and participation in annual re-training; Section 424-A of the Social Services Law requires the local social services district to inquire whether the applicant is the subject of an indicated child abuse or maltreatment report on file with the State Central Register of Child Abuse and Maltreatment. All potential employees for this position will be requested to sign the necessary clearance form prior to being advised that they will be hired. Refusal to sign will be cause for automatic non-selection. NOTE: Verifiable part-time and/or volunteer experience will be pro-rated toward meeting full-time experience requirements.
Posted 30+ days ago
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Mechanical Maintenance Worker III - Public Works - J03360 - 15000
Nueces County, TXCorpus Christi, TX
Base Pay: $20.60 Hourly . SUMMARY: Responsible for developing and implementing solutions to fix and properly maintain mechanical, electrical, plumbing (MEP) systems and county equipment, facilities and buildings. May serve as lead worker on tasks involving two or more employees. The employee is required to be on duty before, during, and after natural disasters and emergencies, as directed by the supervisor. This includes emergency and other on-call work, after routine work hours and on weekends, as required by the Director. ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs a wide variety of preventive maintenance and repair work on equipment, building components and facilities, and MEP systems. Locates problems and makes repairs on chilled water and RDX HVAC heating, ventilation air conditioning systems. Installs electrical conduit, wires, panels, fixtures, j-boxes, and switches. Troubleshoots and repairs electrical problems. Works on fire alarm systems, troubleshoots and repairs problems. Performs plumbing repairs, including repairs to broken copper, galvanized and PVC pipe. Performs jobs that are too complex for Building Maintenance Worker I and II. May act as lead worker on team projects, providing guidance and oversight of other employees' work. Maintains and monitors PC-based automated system that controls building access, fire alarm system, and HVAC Systems. Performs other duties as assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: 1) Associate's degree (A. A.) in a relevant field from a two-year college or technical school, plus two years of building maintenance experience; or 2) high school/GED diploma plus four years of building maintenance experience and/or relevant training. Alternatively, any equivalent combination of education and experience which provides the required knowledge, skills and abilities. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to write routine reports and correspondence. Must communicate effectively, orally, in writing and via PC using Microsoft Office Software such as Outlook and Word. MATHEMATICAL SKILLS: Ability to calculate figures and amounts and properly prepare technical specifications in a scope of work. Ability to apply concepts of basic algebra and geometry. CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid Texas Motor Vehicle Operator's License (Class C). Any employee who drives a vehicle on official business must have a driving record which meets standards set by the County and the County's insurance carrier. Must pass a criminal background check. May be required, within six months of employment, to take training and pass a test to receive EPA certification to purchase and handle refrigerants and equipment. OTHER SKILLS AND ABILITIES: The employee must have working knowledge of: 1-phase and 3-phase systems/controls, commercial plumbing systems, high-rise buildings and mechanical blueprint reading (HVAC, plumbing, electrical, etc.). Chilled water and direct expansion (RDX) HVAC Systems. Pumps, motors, mechanical seals, and high voltage (480v, 277v) systems. Steam boiler operations, controls, and safety switches. Water treatments, boilers, and cooling towers. National electrical code. Microsoft Office Software such as MS Word and Outlook (e-mails) Microsoft Office Software such as MS Word and Outlook (e-mails). Must be able to operate and use personal computers. Ability to establish and maintain effective working relationships with other county employees and officials. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to finger, handle, or feel objects, tools or controls. The employee frequently is required to reach with hands and arms and climb or balance. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl and talk and hear. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works near moving mechanical parts and in outside weather conditions. The employee is frequently exposed to toxic or caustic chemicals and risk of electrical shock. The employee occasionally works in high places and is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat. The noise level in the work environment is usually loud. Employee must adhere to county safety policies and procedures at all times. . Job Post End Date -
Posted 1 week ago

Public Engagement & Communications Specialist I
HNTB CorporationNashville, TN
What We're Looking For At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners. We are hiring Community Outreach Specialists to support the transportation programs across Tennessee. We are looking for individuals who are deeply connected to specific in the community and can serve as trusted messengers. Outreach Specialists will help build relationships, share information, and gather feedback to ensure community voices are reflected in transportation planning and decision-making. What You'll Do: Assists in the development and implementation of communication and outreach strategies to educate the public and stakeholders on infrastructure projects. This could include research, outreach strategies, and best practices. Conducts routine investigations and collects data needed for effective communications strategies and/or to fulfill federal regulatory outreach requirements, including environmental impact evaluations if applicable. Prepares and coordinates dissemination of outreach materials, facts and information on project messaging to stakeholders according to the public outreach plan including external agencies, associations, and news organizations using print, periodicals, radio, social and/or visual communication media. Tracks and maintains routine records and reports related to public involvement meetings, public hearings and outreach events. Drafts speeches, create and design presentation materials, and/or compose correspondence for use in mailings, meetings, or other public consumption. Responsible for initial fact checking for reports, articles, and other publications. May help coordinate community meetings, public forums, working groups and other public meetings including scheduling, determining location, advertising, and ensuring proper setup/tear down and relevant collateral materials according to client expectation and project goals and budget. May interact with clients to coordinate implementation of communication and outreach programs. Performs other duties as assigned. What You'll Need: Bachelor's degree in Political Science, Marketing, Communications, English, Journalism or related field, or In lieu of education, 4 years of relevant experience What You'll Bring: Build and maintain relationships with local leaders, organizations, and residents. Assist with public outreach and event coordination, including venue logistics, material preparation, staffing, and community interaction. Support social media efforts by monitoring platforms and assisting with content development and strategy under the guidance of senior staff. Modify and format outreach materials using basic skills in Adobe Creative Suite (e.g., Photoshop, InDesign, InCopy) and Microsoft Office, especially PowerPoint. Develop, maintain, and update stakeholder databases. Conduct research and information gathering with direction from senior staff. What We Prefer: Experience in community engagement, organizing, or public outreach. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Familiarity with local transportation issues is a plus, but not required. Additional Information Click here for benefits information: HNTB Total Rewards Click here to learn more about Equal Opportunity Employer/Disability/Veteran Visa sponsorship is not available for this position. #CB #MarketingSalesCommunications . Locations: Nashville, TN (City Center) . . . . . . . . . . . . . . . . . . NOTICE TO THIRD-PARTY AGENCIES: HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees.
Posted 5 days ago
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Senior Claims Counsel - Financial Institutions/Public D&O
CNA Financial Corp.Chicago, IL
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. This is a Senior Claim Counsel position in the Financial Lines Claim team. The individual in this position will primarily focus on high severity D&O and E&O claims under policies issued to Public Companies as well as Financial Institutions such as large depository institutions, insurance companies, asset managers, private equity and venture capital firms and REITs. Ideally, the candidate will have a minimum of twelve years of relevant experience. The individual in this position will have responsibility for handling a pending of approximately 75 of the unit's highest severity matters at any given time. The position requires the ability to independently evaluate liability and coverage; proactively formulate and execute claim resolution strategies; and, without the assistance of counsel, attend mediations, navigate complex settlement dynamics and drive and influence best possible claim outcomes. The individual in this role will collaborate closely with our internal business partners on claim trends and issues. The role requires excellent leadership, communication and market facing skills. As a senior member of the team, this position also requires regular mentoring of junior team members including assistance with analyzing and formulating strategies on complex files. JOB DESCRIPTION: Essential Duties & Responsibilities Handles complex, high severity financial lines claims requiring legal analysis of complicated liability, damages and coverage issues. Drafts coverage letters, memos and reports. Represents CNA in settlement negotiations with independent authority to commit CNA. Interacts with multiple parties (e.g., insureds, brokers, counsel, claimants and mediators). Directs and manages coverage counsel and coverage litigation against CNA. Partners with underwriters, product counsel and actuary to effectively respond to policy wording and/or claim related inquiries. Collaborates directly with brokers and customers to address similar issues. Meets with brokers and existing or prospective clients as part of business marketing, growth and retention strategies. Works with senior claim, underwriting and product leadership to develop and analyze new products and to identify, evaluate and track claim trends and issues. Provides technical guidance to and oversight of junior staff members. Develops and presents training on key legal and industry issues/trends for the financial lines team (claims, underwriting, product and actuary). Represents CNA on panels at industry conferences. May perform additional duties as assigned. Reporting Relationship: Typically Director and above. Skills, Knowledge & Abilities Senior level advanced knowledge of the theories, principles, practices and procedures of litigation management. The highest level of technical and product specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices and procedures. Excellent interpersonal skills, verbal and written communication, and negotiation and presentation skills. Ability to exercise independent judgment and to work with and maintain confidential and sensitive information. Excellent analytical and problem solving skills, and senior level skill in managing ambiguous situations and issues. Proven ability to take a proactive long-term view of business goals and objectives in order to achieve strategic business results. Knowledge of Microsoft Office Suite and other business-related software. Education & Experience Bachelor's degree with JD, and admission to the bar of at least one state. Typically a minimum of twelve years of claims and/or legal experience with a proven track record of exceptional claim results. #LI-CP1 #LI-Hybrid In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $97,000 to $189,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.
Posted 3 weeks ago

Solution Engineer - Public Sector
AvepointChicago, IL
About AvePoint: Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint's global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com. At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you! About the position: As the Solution Engineer, you will partner with our sales executives as the key technical lead throughout the sales lifecycle of our business. Through this partnership, you will work in a consultative role to assist in the successful closing of new deals by performing technical presentations of AvePoint solutions and pre-sales support to our prospective and returning customers. You're tasked with serving as a key technical resource through the sales cycle. That means you'll need to become an authority in the features and benefits of our software and services solutions to properly educate customers, gain consensus, and demonstrate value solving their Microsoft and multicloud concerns. This role is for someone who wants to utilize their technical expertise and customer facing skills in the dynamic tech industry. An understanding of Data Security Posture Management (DSPM) and how clients may be tackling these problems is key. This position is your opportunity to succeed as a pre-sales professional, allowing you to work with state of the art software offerings. We'll provide you with continuous training and mentorship to help you on your way to success as a sales engineer. Specific responsibilities include, but are not limited to: Present and demonstrate AvePoint's solutions to both business and technical users. Successfully facilitate solution discovery, solution overview, and technical deep dive sessions with customers. Build environments tailored to customer requirements as proof of concept during the sales lifecycle to illustrate product capabilities and how they align specifically with customer objectives. Participate in writing proposals in response to RFIs / RFPs that showcase how the AvePoint product line provides solutions to the customer's business objections Collaborate regularly with product management as a field representative regarding product development and improvements, effectively conveying customer requirements Establishing relationships with key customer business and technical advocates that have the power to drive long-term AvePoint solution adoption within their company Developing customer's buying vision for how AvePoint can help them reduce costs and increase business agility Support AvePoint Marketing teams by developing and delivering product demonstrations, workshops, white papers. About you: Proven success in a customer facing, pre-sales role proposing software solutions at all levels of a customer organization. Proficient in having conversations with IT stakeholders and addressing common concerns around interoperability and differentiation from common enterprise systems. Ability to engage in strategic thinking to facilitate deal closure, leveraging a blend of technical expertise and a sales-oriented mindset. Very comfortable presenter of technical and business material to both small and large groups at varying levels Ability to rapidly comprehend, assimilate, and organize novel and intricate information (such as business and technical requisites), while also cultivating a deep comprehension of client industries and associated application scenarios. Energetic, optimistic, and team-oriented approach to work, coupled with a strong sense of accountability and a passion for wholeheartedly embracing responsibilities. Ability to travel with the needs of the role Bachelor's Degree in Computer Science, Engineering, Mathematics, related field, or equivalent experience Have completed or currently Pursuing Certifications such as is a nice to have. If not, we will support you in obtaining these with our tuition reimbursement program. Microsoft 365 Certified: Fundamentals- Certifications | Microsoft Learn OR Microsoft Certified: Azure Fundamentals- Certifications | Microsoft Learn Benefits: Competitive market-based compensation (salary, yearly bonus + equity) Career progression and internal mobility opportunities Work-life balance through a hybrid working model 3 days a week in office Unlimited PTO AvePoint is proud to employ talent from many different backgrounds, experiences and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.
Posted 3 weeks ago
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Public Area Attendant
Seneca ResortsNiagara Falls, NY
The Public Area Attendant will be responsible for the cleanliness of all public areas and both front and back of house areas according to casino standards. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Maintain the cleanliness of the in-house facilities. Empty and provide clean ashtrays in the casino and hotel lobby on a regular basis. Clean, wash and disinfect all floors, sinks and commodes of bathrooms and conduct routine inspection of bathrooms to ensure consistent cleanliness. Wipe and clean all gaming devices on a regular basis. Discard soiled cups, etc., throughout casino on a regular basis. Responsible for the attending to the cleaning and stocking needs of assigned areas of the casino. Must work with various cleaning agents. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times. Provide exceptional 4 Diamond customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies. Must complete all required SGC Training programs within nine (9) months from commencement of employment. Attend all necessary meetings. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule. QUALIFICATIONS/REQUIREMENTS: Education/Experience: Must be 18 years of age or older upon employment. High school diploma or its equivalency preferred. Previous customer service experience preferred. Must be familiar with proper use of all cleaning equipment and chemicals. Previous housekeeping experience a plus. Language Skills and Reasoning Ability: Must possess excellent communication skills. Ability to write routine correspondence and to speak effectively to the public, employees and customers. Must have the ability to deal effectively and interact well with the customers and employees. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. Physical Requirements and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted. Must be able to stand, walk, and move through all areas of the casino. The employee is also required to climb or balance; stoop, kneel, crouch or crawl. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. Salary Starting Rate: $15.50 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.
Posted 30+ days ago
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Wastewater Plant Maintenance Worker-Public Works
City of Bowie, MDBowie, MD
The Wastewater Plant Maintenance Worker is tasked with performing routine cleaning and minor maintenance in and around the City of Bowie's Wastewater Treatment Plant facilities, using proper methods and materials for cleaning and maintaining buildings and equipment. Qualifications: Required: One year of experience in routine custodial or similar Preferred: High School Diploma or Knowledge of general maintenance, plumbing, electrical or carpentry Employee Benefits: The City of Bowie offers a robust menu of employee benefits, including medical, dental, vision, life, and long-term care insurance, a 401(K) with employer match, and a 457 savings plan. SALARY: $18.79/Hourly HOW TO APPLY: PLEASE VISIT THE CITY'S WEBSITE AT: WWW.CITYOFBOWIE.ORG AND CLICK ON THE EMPLOYMENT LINK. APPLICATION DEADLINE: AUGUST 8, 2025 All applicants MUST submit a completed City of Bowie employment application in order to be considered for this opportunity. COVID-19 vaccination is strongly preferred.
Posted 1 week ago

Assistant Adjunct Professor - Nursing And Public Health
University of Northern IowaCedar Falls, IA
If you are a current University of Northern Iowa employee and would like to apply for this position, login to UNI Works and type "Find Jobs" in the search bar to view and apply for open positions. Full Consideration Date: 05/15/2025 Job Description: The University of Northern Iowa's Department of Nursing & Public Health seeks applications for an Adjunct Assistant Professor in Nursing position for the Fall 2025 semester. We seek a dynamic and dedicated registered nurse to facilitate clinical rotations in a medical-surgical environment. For information about the Department of Nursing and Public Health, please visit https://csbs.uni.edu/nursing-public-health . Education Requirements: Bachelor's degree in Nursing required. Required Qualifications: Active and unrestrictive Iowa Licensure as a Registered Nurse plus at least two years of clinical nursing experience in a medical-surgical setting required. Preferred Qualifications: Experience in precepting or teaching BSN students preferred. For more information, please contact Carrie Hollerud, Search Committee Chair, at carrie.hollerud@uni.edu. Pre-employment background checks are required. Application Instructions: All application materials must be submitted before 5/15/2025 to be considered for this position. To apply for this position, please click on "Apply" and complete the Employment Application. The following materials must be attached when applying: 1) Curriculum Vita 2) Cover letter addressing qualifications You will be presented with the opportunity to attach multiple documents when completing the application. Before submitting your online job application, ensure that ALL required materials listed above have been uploaded. Once your job application has been submitted, you cannot make changes. If you have questions regarding this application process, please email careers-support@uni.edu or call 319-273-2422. Iowa enjoys a lower cost of living than many other states. See how the Waterloo-Cedar Falls area compares by utilizing the cost of living calculator. Our overall compensation package is enhanced by excellent benefits for eligible non-temporary positions. To learn more about the vibrant Cedar Valley community, visit https://livethevalley.com/ . If you would like general assistance with the application process or an accommodation due to a disability, please contact Human Resource Services at hrs-employment@uni.edu or call (319) 273-2422. All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position. UNI is an Equal Opportunity/Affirmative Action employer. The University encourages applications from persons of color, women, individuals living with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, ethnicity, gender identity, genetic information, marital status, national origin, political affiliation, pregnancy, race, religion, sex, sexual orientation, veteran or military status, or any other basis protected by federal and/or state law. Campus Security & Crime Statistics, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, information on crime statistics for recent years, Public Safety personnel and programs, building access, reporting crimes, safety suggestions, and policies, programs, and services regarding alcohol, drugs, and sexual abuse, is available in the UNI Annual Security and Fire Report. A paper copy is available from the Department of Public Safety, 030 Gilchrist Hall, University of Northern Iowa, Cedar Falls, IA 50614. Department of Public Safety, 030 Gilchrist Hall, University of Northern Iowa, Cedar Falls, IA 50614. Privacy Statement | Equal Opportunity and Non-Discrimination Statement | Federal EEO Rights | E-Verify | Policies and Procedures | Tobacco Free Campus
Posted 2 weeks ago
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Senior Risk Advisory Manager Public Finance / Municipal Securities - Finra
Truist Financial CorporationAtlanta, GA
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: A first line of defense risk professional leading a team within the Wholesale Business Unit Risk Team, serving as a subject matter expert responsible for effectively and proactively identifying, mitigating, and managing risks within Truist Public Finance and Municipals origination and sales and trading businesses. This position will be responsible for leading a team of risk professionals to support the execution of enterprise risk programs and focusing with the business on existing and emerging risks. Responsible for supporting strong risk management practices in alignment with the firm's risk appetite and the assigned business unit's strategic & financial plan. Possess the capabilities to serve as a proxy for the Wholesale Business Unit Risk Team with senior leadership, committee presentations, audit or regulators. Essential Duties and Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Engage in risk management activities with the line of business, proactively identifying existing and emerging risks, evaluating the significance of the risks, and providing support in managing acceptance or mitigation of the identified risks. Responsible for executing the responsibilities of various operations and enterprise risk programs in accordance with the program requirements (i.e. Risk control self-assessments, issues management). Assist business line leadership with identifying, assessing, controlling, mitigating, and communicating risks associated with business processes and decisions. Provide oversight and governance to the assigned business unit regarding its control environment. Support the business in the development of Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Provide risk management support and oversight for change activities (both business and regulatory change). Provide oversight and support for open risk, audit, and regulatory issues. Evaluate the root cause, the corrective action plans and work with business partners and Wholesale Business Unit Risk team to successfully implement and document remediation. Support the business for all audit and regulatory exam engagements. Communicate with assigned business unit's leadership regarding activities, trends, and events pertaining to risk, regulatory, audit and loan review activities. Promote various risk initiatives and their supporting metrics. Work alongside the Wholesale Business Unit Risk team in executing and supporting all risk program activities as defined in policy. Coach and develop risk professionals within the Wholesale Business Unit Risk Team. Qualifications Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in Business, Finance or science/academic field, or equivalent education and related training or experience. 8+ years of risk management experience in financial services or related field. 6+ years of leadership experience. Subject matter expertise in assigned/specified line of business. Broad risk and regulatory knowledge with an emphasis on: Credit, Market, Liquidity, Compliance, Operational, Reputation and Strategic Risks. Strong leadership and communication skills. Ability to think critically and strategically, multi-task, and drive change. Strong quantitative, governance, and analytic abilities. Ability to provide effective challenge to senior leaders and business partners. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products. Ability to travel, occasionally overnight Preferred Qualifications: Master's degree in finance or equivalent science/academic field. Strongly preferred: FINRA Series 7, 52, 53 Strong knowledge of trading floor rules and regulations, order management systems, transaction execution workflows from input through settlement. Strong knowledge of trade reporting and pre and post trade controls with ability to point out gaps in the control environment and create new actionable controls and solutions to remediate gaps. Broad risk and regulatory knowledge with an emphasis on Non-Financial Risks. (Compliance, Operational, Reputational, Strategic Risks) Knowledgeable of Credit, Market and Liquidity risks. The annual base salary for this position is $140,000-$200,000 General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
Posted 2 weeks ago

Public Safety Officer Senior Armed - University Medical Center
LCMC HealthNew Orleans, LA
Your job is more than a job. $5,000.00 sign-on bonus available!! The Public Safety Officer Senior-Safety Net Hospital provides a safe and secure environment for patients, visitors, physicians, and staff within a Level 1 Trauma Safety-Net hospital. Screens anyone entering the hospital, monitors all activities of guests while on campus, being a visual presence to prevent any criminal activity and or disturbances around the campus. Investigates any instance of criminal activity and or complaint / grievance. Your every day Provides routine security patrols of campus, both internally and externally. Patrols their assigned area on a constant basis to maintain crowd control and order. Performs safety and equipment inspections. Provides information and assistance to patients, visitors, staff, and the public. Responds to all calls for assistance immediately unless involved in or responding to an emergency situation. Responds to calls involving an individual armed with a firearm or bladed weapon. Responds to Armed Active Shooter incidents and effectively applies the knowledge learned in the scenario-based Active Shooter training to preserve the life of those involved. Operates security screening equipment, access control systems, video security and intrusion detection systems. Reports and controls unauthorized or suspicious persons, unsafe conditions, or other irregularities. Completes the required paperwork / reports to account for all security-related actions / incidents. Follows the Hospital's Public Safety Department Firearms policy and the Use of Force policy. May be required to testify in court hearings as required pertaining to incidents you were a part of. Works jointly with outside Law Enforcement to detain persons who violate local, state, or federal law who commit domestic violence, auto burglary, theft, drug violations and other arrestable offenses. Processes and secures lost and found items along with patient valuables. Performs special / covert operations to prevent car theft, car burglaries, etc. Responds to calls involving an individual armed with a firearm or bladed weapon. Responds to Armed Active Shooter incidents and effectively applies the knowledge learned in the scenario-based Active Shooter training to preserve the life of those involved. Assists Behavioral Health, ED and In Patient staff with restraining aggressive and combative patients / personnel. Utilizes a metal detector to search patients for weapons/contraband. Operates security screening equipment, accesses control systems, video security and intrusion detection systems, and maintains control of patient valuables given to security. This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Your must haves High School Diploma/GED or equivalent. Valid driver's license, with clean driving record. Three (3) years of directly related armed experience (security, law enforcement, military). Preferred Qualifications Defensive Driving Certification- Defensive Driving Certification Issuer. Certified with OC spray with exposure. P.O.S.T Certification- Louisiana Commission on Law Enforcement. Certified Healthcare Protection Administrator- International Association for Healthcare Security and Safety (IAHSS). Hand to hand defensive tactics training. Provided Training Non-Violent Crisis Prevention Certificate (CPI, NCI-CPI) - Crisis Prevention Institute. OC spray with exposure. Annual Firearm Qualifications. Yearly LCMC / UMC Regulatory Healthcare training as required. Yearly LCMC Active Shooter Refresher course. Equipment Employees must provide: Level III Duty Holster. Duty weapon with 4-inch barrel. Name plate. Footwear. University Medical Center New Orleans will provide: Uniform including coat or sweater. Duty gear including but not limited to radio, handcuffs, duty belt, etc. Knowledge, Skills, Abilities Proficient in English with verbal and written communication skills. Basic knowledge and use of security equipment to include radios, alarm systems, CCTV systems, etc. Must have knowledge of local, state, and federal laws that may include organized training from a Law Enforcement Academy Topics. Must be able to deescalate situations involving aggressive, combative, and behavioral health issues pertaining to patients. Professionalism, ethics, laws and criminal codes, crisis intervention, universal precautions, firearms defensive tactics and handcuffing. Must have the ability to walk and stand for long periods of time. Must interact with others who may be criminal, violent, disruptive, combative, disoriented, etc. Ability to transport patients as required. Willing to be trained, skilled, and proficient with handcuffs, OC spray, and restraining. Ability to pass the LCMC Active Shooter Course (practical) annually. WORK SHIFT: Variable Hours (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary About University Medical Center University Medical Center, a world class academic medical center in LCMC Health's incredible community of care, is the largest medical training center for healthcare professionals in Louisiana and has long served as the region's safety net hospital for poor and underserved communities for 300+. Learn more about University Medical Center's legacy and our vision of becoming the epicenter of medical care, education, and research. Your extras Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems - it's all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. To ensure quality care and service, we may use information on your application to verify your previous employment and background. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.
Posted 30+ days ago
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Software Engineer, Public Sector
Scale AI, Inc.San Francisco, CA
Scale AI is seeking highly skilled and motivated Software Engineers to join our dynamic Federal Engineering team. As a part of this team, you will play a critical role in delivering high-impact AI-powered mission solutions for government customers. Our scalable and high-performance platform forms the foundation for these solutions, and your expertise will be instrumental in designing and implementing systems that can handle billions of data points with exceptional performance. You will: Design and implement scalable backend systems for Federal customers, leveraging Scale's modern and cloud-native AI infrastructure Collaborate with cross-functional teams to define and execute the vision for backend solutions, ensuring they meet the unique needs of government agencies operating in secure environments Develop distributed systems, data-intensive applications, and machine learning infrastructure to enable real impact for mission owners Build robust and reliable backend systems that can serve as standalone products, empowering customers to accelerate their own AI ambitions Participate actively in customer engagements, working closely with stakeholders to understand requirements and deliver innovative solutions Contribute to the platform roadmap and product strategy for Scale AI's Federal business, playing a key role in shaping the future direction of our offerings This role will require an active TS/SCI security clearance or the ability to obtain a security clearance. Ideally you'd have: Full Stack Development: Proficiency in both front-end and back-end development, including experience with modern web development frameworks, programming languages, and databases Cloud-Native Technologies: Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and experience in developing and deploying applications in a cloud-native environment. Understanding of containerization (e.g., Docker) and container orchestration (e.g., Kubernetes) is a plus Data Engineering: Knowledge of ETL (Extract, Transform, Load) processes and experience in building data pipelines to integrate and process diverse data sources. Understanding of data modeling, data warehousing, and data governance principles Machine Learning Infrastructure: Familiarity with machine learning frameworks (e.g., TensorFlow, PyTorch) and experience in designing and implementing machine learning infrastructure. Understanding of model serving, monitoring, and deployment strategies is beneficial Problem Solving: Strong analytical and problem-solving skills to understand complex challenges and devise effective solutions. Ability to think critically, identify root causes, and propose innovative approaches to overcome technical obstacles Collaboration and Communication: Excellent interpersonal and communication skills to effectively collaborate with cross-functional teams, stakeholders, and customers. Ability to clearly articulate technical concepts to non-technical audiences and foster a collaborative work environment Adaptability and Learning Agility: Willingness to embrace new technologies, learn new skills, and adapt to evolving project requirements. Ability to quickly grasp and apply new concepts and stay up-to-date with emerging trends in software engineering Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is: $184,000-$292,560 USD The base salary range for this full-time position in the locations of Washington DC, Texas, Colorado is: $165,600-$263,304 USD The base salary range for this full-time position in the location of St. Louis is: $138,000-$219,420 USD PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI. Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision. PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
Posted 30+ days ago

Huntington Bank - Director, Public Finance
Huntington Bancshares IncGrand Rapids, MI
Description Summary: Huntington Bank Director, Public Finance will be responsible for origination and execution of municipal bond transactions. Duties and Responsibilities: Clients may include state and local governments, higher education, health care, K12 and economic development among others. Often works in conjunction with other senior bankers. Provides transaction management, including financial structuring, analysis and research. Works closely with other members of the broader Government and Non Profit Finance (GNPF) division including Sales and Trading, Government and Institutional Government Bankers. Basic Qualifications: Bachelor's Degree 5+ years of experience in public finance investment banking, municipal financial advisory or closely related roles Series 63, 52 or other licenses needed to perform the job (or required to pass within 6 months of starting) Preferred Qualifications: Master's Degree Proficiency in DBC, Excel, PowerPoint and other modeling and presentation applications Self-starter -- looks for ways to improve the department and add value to client relationships Strong interpersonal skills Ability to handle multiple detailed projects at once and delegate where appropriate i.e. RFPs, pitchbooks, client requests Keen interest in the public sector and community service #LI-ME1 #LI-Onsite #CML Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Posted 30+ days ago

Public Safety Suite Ecosystem Test Engineer - (US Hybrid - Schaumburg, IL)
Motorola SolutionsSchaumburg, IL
Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview Motorola Solutions is there for our customers when everything is on the line. In extreme moments - when a hurricane lands or when a fire breaks out. And in everyday moments - when a package arrives just in time for the holiday or when a child doesn't miss the school bus home. We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters. Job Description Test engineer for the new Public Safety Suite Ecosystem integration lab. The goal of the EcoSystem lab is to drive integration of Motorola Solutions' entire suite of Public Safety Ecosystem products including PremierOne, Flex, Command Central, Emergency Call Handling, Video, RAVE, WAVE, ASTRO and third party applications. As an ESi Lab test engineer you will be on the front line of driving Motorola's key initiative to deliver the complete public safety ecosystem of products to our critical Public Safety and Enterprise customers. You will become an expert on Motorola's Public Safety Suite EcoSystem products and work closely with the product teams and customer deployment teams. Scope of Responsibilities & Expectations: Development of system test load plans, test strategies, test scripts and integration points which covers the entire Public Safety Suite ecosystem (PremierOne, Flex, Emergency Call Handling, Command Central, Video, RAVE, WAVE, ASTRO). Maintenance and support of the lab test systems. Install and upgrade test systems to new releases. Execute cyber security tasks to maintain security of the lab systems. Collaborate with product team engineers on issue resolution. Debug system level issues and determine if an issue is a product defect. Preferred Qualifications: B.S. in Electrical Engineering, Computer Engineering, Software Engineering, Systems Engineering, Computer Science or related field. Master's degree is a plus. 3 years hands-on experience installing, deploying and debugging PremierOne, Flex, Command Central or ASTRO systems. 2 years experience executing PremierOne, Flex, Command Central or ASTRO system tests or customer acceptance tests. Deep understanding of PremierOne, Flex, and Command Central systems. This position is hybrid and candidates should be able to commute into the Schaumburg, IL location. Target Base Salary Range: $80,000 - $90,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-TW1 #LI-HYBRD Basic Requirements Bachelors degree AND 3+ years experience integrating or testing complex telecommunications products such as ASTRO, PremierOne, Command Central or Flex. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Posted 2 weeks ago

Customer Relations Lead 

AngelListNew York City, NY
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Job Description
About AngelList:
We exist to accelerate innovation by increasing the number of successful startups in the world. We want to give more people the opportunity to participate in the venture economy by building the financial infrastructure that makes it possible for more people to invest in world changing startups, and build tools for startups that help them run their operations so they can focus on building.
AngelList is the nexus of venture capital and the startup community. We support over $124B+ assets on our platform, and we’ve driven capital to over 12,000 startups, almost 282 of which are unicorns. 57% of top-tier U.S. VC deals involve investors on AngelList.
While our scale is large, our ambitions are even larger – we’re innovating on the financial infrastructure for venture investors and the startups they invest in. Come build with us.
About the Role:
AngelList is hiring a Customer Relations Team Lead to manage a team of Account Managers and Associates who support our core customers: venture fund managers (GPs). GPs rely on AngelList to run every operational aspect of their fund, from formation and fundraising to financial reporting and wind-down. This role is based in-office, in New York City.
You’ll be responsible for both people management and hands-on customer work. Your team owns a book of business and acts as the primary point of contact for hundreds of GPs across fund lifecycles. You’ll also personally manage our most complex and strategic fund relationships. This is a role that blends customer obsession with operational rigor: you'll coach teams, manage incidents, and create clarity out of ambiguity. Previous venture experience isn’t required, but you’ll need to ramp up quickly and develop strong fluency in GP needs.
You’ll collaborate with internal experts across product, fund administration, legal, and tax, but your north star is customer impact. The Customer Relations team exists to ensure GPs get full value from our software and services, and your work will define what excellence looks like at scale.
Note: This is not an investing role. You’ll support GPs operationally, not in diligence, deal sourcing, or portfolio analysis.
Responsibilities:
- Lead, coach, and manage a team of Account Managers and Associates responsible for GP onboarding, enablement, and lifecycle management across fund types.
- Personally own key customer accounts, engaging with high-value GPs to deliver proactive, strategic support across fund lifecycles.
- Oversee operational execution, ensuring high task throughput, strong SLA adherence during peak seasons, and timely incident resolution.
- Drive GP retention and satisfaction by monitoring key health metrics (e.g., NPS, CSAT, churn) and intervening early to de-risk issues.
- Act as the Incident DRI (Directly Responsible Individual) for customer-impacting issues, coordinating internal teams and driving to resolution with clear external comms.
- Identify and help resolve systemic issues across product, tax, and ops workflows to improve the customer experience and contribute to revenue growth.
- Set the standard for what “great” looks like across every customer touchpoint.
- Co-create a scalable team with the head of function, removing operational obstacles and reducing redundant manual effort, with the goal of improving the ratio of reactive to proactive work.
What we’re looking for:
- 5+ years of client-facing account management experience, including 2+ years managing a team. Proven ability to develop and nurture talent to retain team members and create clear development pathways.
- Operational fluency, ideally in fund administration, financial services, or a similarly complex domain. You understand how service delivery, metrics, and product systems intersect, and you can manage all three.
- Commercial acumen, with exposure to contracting nuances including repricing and renewal support.
- Proven ability to lead through ambiguity, prioritize ruthlessly, and take initiative to improve or build process.
- Experience managing incidents, communicating with stakeholders, and driving cross-functional alignment.
- Strong judgment and problem-solving skills; you see around corners and act proactively.
- High standards for execution and a bias for action; you don’t just see what’s broken, you take ownership and resolve it.
- Deep empathy for customers and a belief that support should be a strategic differentiator.
- A strategic business mindset to balance competing priorities and navigate the pace of a fast-moving startup.
- Highly Desired: familiarity with venture capital, fund operations, or LP/GP dynamics.
If you don’t tick every box above, we’d still encourage you to apply. We’re building a diverse team whose skills balance and complement one another.
AngelList has offices in two hub cities: San Francisco and New York City. This role will be based in the NYC office - this person will be expected to come into the office at least two to three times per week.
Benefits: We support our employees in their lives both inside and outside of work.
*See additional detail on our benefits here: https://angell.ist/venture-benefits
*Learn about our Funders & Founders Program here: https://join.angellist.com/
Working at AngelList: At AngelList, we are united in our purpose to accelerate innovation and build the future of private markets. Our beliefs and values shape how we work, collaborate, and create impact. If the below resonate, we’d love to have you with us.
*Beliefs: https://angell.ist/beliefs
*Values & Leadership Expectations: https://angell.ist/values
AngelList is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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