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Team Relations Specialist
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Overview
Job Description
Essential Functions
- Research and gather data to respond to federal, state and local agencies (EEOC, DOL, Unemployment)
- Participate in the coordination of semi-annual/annual employee feedback survey for the purpose of identifying strengths and opportunities to ensure continuous improvement.
- Investigates and resolves employee relations issues.
- Provides counsel to employees and all levels of management on company policies and procedures.
- Conduct investigations with departments on an as needed basis and follow up with them to ensure compliance.
- Provides data, analysis and recommendations on employee satisfaction and retention measures.
- Organizes and executes departmental climate surveys/focus groups/round tables and provides analysis and appropriate recommendations to management.
- Partners with the property Customer Service Director to align employee and customer satisfaction. Ensures leadership team learns, understands and supports the property in a way that creates employee engagement.
- Conduct training of supervisory skills in all aspects of Employee Relations.
- Inputs data into various systems (HRIS); Process employee personal changes.
- Maintain up-to-date termination files.
- Create, maintain, and disperse monthly reports.
- Assist with Exit Interview process.
- Complete and process all employment verification requests.
- Develop relationships with all levels of employees.
- Adheres to regulatory, departmental and company policies in an ethical manner.
- Support all functions of Human Resources as needed.
- Performs other duties as assigned.
Knowledge, Skills & Abilities
- Must have experience responding to governmental agencies, and counseling employees at all levels.
- Must possess good communication skills both written and verbal.
- Must consult with all levels of the organization and act as a role model.
- Must be able to coordinate multiple priorities simultaneously and set and meet deadlines.
- Must be able to analyze trends and anticipate issues that affect the work environment.
- Must have knowledge of laws and regulations regarding employment.
- Must be able to get along with co-workers and work as a team.
- Must demonstrate proficiency in Microsoft Suite products.
- Must present a well-groomed appearance.
- Must be able to read, write, speak and understand English.
Education and Experience
- 2-3 years of experience in employee/labor relations function is required including: conflict resolution, organizational skills, training/ facilitation skills, analytical skills.
- Bachelor’s degree preferred.
Required Certification/License
- Must be able to obtain an Ohio Lottery Commission license
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