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Optima Medical logo

Provider Relations Coordinator

Optima MedicalScottsdale, Arizona
About Optima Medical: Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130+ medical providers, who care for more than 200,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities "Live Better, Live Longer" through personalized healthcare, with a focus on preventing the nation’s top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management, and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard. The ideal candidate will have experience in a fast-paced, provider-focused environment and a passion for building strong relationships that support excellent patient care. Responsibilities: Serve as the primary point of contact for providers in their assigned region, ensuring their needs and concerns are addressed in a timely and professional manner Communicate with new providers before their official start date to confirm home location assignments and coordinate training schedules Support provider onboarding and offboarding processes, coordinating with internal departments to ensure a smooth transition Assist with maintaining provider records, contracts, and related documentation Facilitate communication between providers and leadership to enhance engagement, retention, and satisfaction Provide administrative support for training and development within the assigned region, including scheduling sessions, tracking attendance, monitoring completion, and maintaining training materials Assist in planning and coordinating provider meetings, events, and recognition activities Qualifications: At least 1 year of experience in provider relations, medical staff services, or healthcare administration preferred Strong organizational and administrative skills with the ability to manage multiple priorities simultaneously Excellent interpersonal, written, and verbal communication skills to effectively collaborate with providers and staff at all levels Experience with ADP or other HRIS platforms Positive, professional demeanor with a strong focus on service and relationship management Timeliness, dependability, and attention to detail Why join our team? Substantial growth opportunities Leadership and mentoring Resources to further career development Fun work environment (lunches, events, holiday parties) Benefits (medical/vision/dental/401k/paid holidays) Supportive and positive work environment

Posted 30+ days ago

Z logo

Customer Relations Specialist

Zimmerman Plumbing & HeatingMechanicsburg, Pennsylvania

$18 - $22 / hour

Benefits: 401(k) matching Competitive salary Dental insurance Health insurance Paid time off Training & development Vision insurance Wellness resources Our Customer Relations Specialists are responsible for creating a positive first impression for Zimmerman Plumbing & Heating, Inc. to all callers and visitors. The position is further accountable for the efficient operation of Zimmerman Plumbing & Heating, Inc.'s dispatching and oversight of the customer journey. We're looking for candidates who are great listeners, enjoy working as part of a team, and strive to do their best each and every day. Duties Include: Assisting clients, technicians, vendors, and others with general information when they call or stop into the office Scheduling and organizing appointments for customers Dispatching technicians to job sites Utilizing computer system for a multitude of tasks - ServiceTitan is primary software Answering and transferring callers to the appropriate department and staff member Taking and distributing messages as needed Updating and keeping customer and company information current Performing general clerical and administrative functions Job Qualifications: High school diploma or equivalent Experience and physical ability to perform all modern business office roles Excellent telephone and customer service skills General computing proficiency, i.e. Microsoft Word, Excel, Outlook, Adobe and similar. Ability to handle multiple tasks efficiently and timely Ability to operate all current administrative office equipment including computers and other computer equipment, copiers, printers, etc Strong organizational skills required Compensation: $18.00 - $22.00 per hour We have opportunities for a career waiting for you. If you’re looking for a career that offers job stability, strong pay, excellent benefits and more, then you’ve come to the right place!

Posted 30+ days ago

J.B. Hunt logo

Carrier Relations Representative

J.B. HuntLowell, Arkansas
Job Title: Carrier Relations Representative Department: Administration, Facilities & Secretarial Country: United States of America State/Province: Arkansas City: Lowell Full/Part Time: Full time Job Summary: Under close supervision, this role will be responsible for facilitating third-party carrier onboarding. This position will review all prospective carriers for adherence to insurance/safety guidelines and review carrier applications for approval or denial based on those results. The incumbent will work closely with operations and safety teams to streamline processes, ensure ongoing compliance with the carrier base, and provide a best-in-class carrier experience. Job Description: Key Responsibilities: Gather necessary items from the carrier to expedite the hiring process and ensure all contract and insurance requirements are complete; maintain involvement in the carrier onboarding process to reduce risk, claims, fraud, and double brokering Review carrier applications and internal/external carrier management systems for qualifications to determine approval or denial based on insurance, safety, and operational standards Perform continuous maintenance on qualified carriers to ensure compliance with J.B. Hunt standards and government regulations through a prescribed qualification process Responsible for delivering results by maximizing carrier relationships and increasing carrier capacity to meet or exceed departmental goals for outbound calls, capacity growth, etc. Provide a high level of customer service to carriers by answering inquiries via telephone and email, researching and resolving carrier complaints, and ensuring problems are resolved or escalated in a timely manner Assist qualified carriers in completing all necessary paperwork required to get set up as an approved carrier and maintain the status of activity and documentation in the company's outsource capacity database Keep appropriate employees advised through ongoing training or information on changes, risk reduction strategies, examples of losses with causes, consequences, and actions to prevent similar issues Collaborate with team and internal business partners to resolve basic challenges and develop useful knowledge to become fluent in the language of logistics and transportation Qualifications: Minimum Qualifications: High School Diploma or GED Equivalent with up to 1 year of professional experience and/or military equivalent Preferred Qualifications: Experience in a claims or insurance position Experience in the transportation industry Knowledge of J.B. Hunt This position is not eligible for employment-based sponsorship. Compensation: Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time. Benefits: The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually. Education: GED (Required), High School (Required) Work Experience: Business Administration, Clerical/Administrative Job Opening ID: 00611281 Carrier Relations Representative (Open) “This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.” J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

Posted 30+ days ago

Agile Defense logo

Employee Relations & Compliance Lead

Agile DefenseMcLean, Virginia
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests. Requisition #: 1404 Job Title: Employee Relations & Compliance Lead Location: McLean, VA (hybrid) Nice to have- SHRMP-CP or PHR JOB SUMMARY The Employee Relations & Compliance Lead is responsible for protecting the organization by ensuring that all people practices are consistent, compliant, legally defensible, and aligned with regulatory and contractual requirements. This role serves as the organization’s primary authority on employee relations, policy interpretation, and workforce compliance. This role leads all employee relations investigations, governs People policies, ensures audit readiness, and mitigates risk through proactive compliance oversight and manager education. The Employee Relations and Compliance Lead partners closely with Legal, People Operations leadership, and managers to ensure sound judgment, clear documentation, and consistent application of standards. Acts as the process owner for Employee Relations & Support, ensuring the process is current, followed, and reinforced through clear accountability. Owns, updates, and reinforces the use of progressive disciplinary documentation across Employee Relations cases. 1. Lead Employee Relations Investigations and Resolutions · Serve as the central authority for all employee relations investigations across the organization · Lead workplace investigations when due process and case assessment determine an investigation is warranted · Ensure investigations are conducted in a timely, objective, and legally defensible manner · Review evidence, documentation, and witness statements; determine findings and recommendations · Partner with People Operations Business Partners on ER intake, issue assessment, and escalation. Works closely with People Ops Business Partners and managers on cases that require additional assessment or judgement. · Advise leadership on appropriate corrective action and risk mitigation strategies · Identify trends in ER cases and recommend systemic improvements 2. Ensure Compliance with Employment Law and GovCon Regulations · Ensure organizational compliance with all applicable employment laws and regulations · Maintain deep expertise in GovCon-specific requirements, including: o FAR / DFARS o OFCCP o EEO and VETS-4212 o DCAA-related workforce documentation · Monitor regulatory changes and assess impact on People Operations practices · Partner with People Operations Manager to ensure workflows support compliance · Advise leadership on compliance risks and remediation strategies 3. Own Policy Governance and Employee Handbook · Own the development, maintenance, and governance of all People policies · Ensure policies are clear, current, compliant, and consistently applied · Lead the annual policy and handbook review cycle · Interpret policies and provide authoritative guidance to leaders and managers · Ensure policy updates are communicated clearly and adopted consistently · Align policy language with operational practices and documentation standards 4. Conduct Audits and Regulatory Reporting · Lead internal audits, including: o I-9 compliance o Personnel file audits o Job classification reviews · Own regulatory and contractual reporting requirements (EEO-1, VETS-4212, OFCCP readiness) · Serve as the primary People Operations lead during external audits and reviews · Partner with HRIS Analyst to ensure accurate, auditable data · Identify gaps and implement corrective action plans 5. Train Managers on Policy, ER, and Documentation Standards · Design and deliver training for managers on: o Employee relations fundamentals o Performance documentation standards o Policy interpretation and application o Handling sensitive employee issues · Coach leaders on managing risk through consistent documentation and early intervention · Provide just-in-time guidance to managers on ER and compliance matters · Reinforce a culture of accountability, fairness, and consistency 6. Serve as Primary Liaison to Legal and Auditors · Act as the primary point of contact between People Operations Director and Legal Counsel · Partner with Legal on high-risk ER cases, investigations, and litigation matters · Coordinate responses to legal inquiries, subpoenas, and agency requests · Lead preparation for and participation in external audits and regulatory reviews · Ensure leadership is informed of legal and compliance risks 7. Proactive Risk Identification and Governance · Identify emerging ER, compliance, and policy risks across the organization · Analyze trends to proactively mitigate future issues · Recommend policy, process, or training changes to reduce risk · Partner with People Operations Director on governance strategy and risk posture · Ensure consistent application of standards across all business units What Success Looks Like in This Role · ER cases are handled consistently, timely, and defensibly · Clean audit outcomes and strong compliance posture · Managers demonstrate improved documentation and ER judgment · Policies are clear, current, and consistently applied · Reduced recurrence of high-risk employee relations issues Qualifications Education · Bachelor’s degree in HR, Legal Studies, or related field Experience · 8+ years HR experience with ER and compliance focus · GovCon compliance experience strongly preferred Skills & Competencies · Investigation and documentation expertise · Employment law knowledge · Risk assessment · Policy development · Judgment and discretion Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are. We also believe in supporting our employees by offering a competitive and comprehensive benefits package. To explore the benefits we offer, please visit our website under the Careers section. Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do. Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated. Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support. Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task. Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges. Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Posted 1 day ago

New Relic logo

Employee Relations Partner

New RelicPortland, Oregon

$83,000 - $104,000 / year

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity New Relic’s People Team is seeking a proactive Employee Relations (ER) Manager who will focus on maintaining a fair, legally sound, and consistent work environment through effective management of employee relations issues, investigation procedures, and policy application across our global operations. contributing to mitigating organizational risk and fostering positive employee relationships. What you'll do Serve as a subject matter expert on local ER policies, providing interpretation and risk-based guidance to HR Business Partners (HRBPs) and managers. Manage and document complex employee relations investigations, escalating high-risk sensitive cases to senior HR leaders or Legal partners as appropriate. Provide clear, consistent, and legally sound advice to managers on policy interpretation, especially in cases where local laws intersect with global standards. Provide day-to-day performance management guidance to management (coaching, counseling, career development, performance improvement plans, disciplinary actions, etc.) Collaborate closely with Legal and HRBP Stakeholders to ensure the resolution of employee relations issues is legally sound. Execute the dissemination and maintenance of global HR policies and the Employee Handbook, ensuring consistent interpretation while accommodating local legal requirements. Apply current knowledge of international and US labor laws to ER cases, partnering with Legal and HRBPs to assess the impact of new legislation on existing practices. Design, maintain, and standardize official employment templates for multi-country use, ensuring localization of legal clauses where required. Support the identification of new or streamlined global HR operational processes (e.g., leave management, international onboarding/offboarding) to enhance efficiency and compliance across all entities. This role requires 3-5 years of progressive HR experience in HR, with a strong focus on Employee Relations, policy administration, and HR compliance. Strong foundational knowledge of major U.S. employment laws (FLSA, Title VII, FMLA, ADA) and the ability to apply these laws directly to employee relations issues. Demonstrated ability to efficiently research, interpret, and apply non-U.S. labor and employment law principles under the direction of Legal and senior HR stakeholders. Functional knowledge of HR principles, practice, and processes including employment federal, state, and local laws. Strong problem solving, collaboration, critical thinking, and team building skills. Attention to detail, the utmost discretion when working with confidential data, and dedication to customer service. Bachelor's degree or equivalent work experience in business, systems, HR, or related fields. Bonus points if you have Experience managing employee relations (e.g., policy implementation, employee relations, and compliance) across multiple international jurisdictions. Demonstrated ability to adapt global policies to align with local labor laws, cultural norms, and statutory requirements. HR Certification (e.g., SHRM-CP, SHRM-SCP, or PHR/SPHR) – Global certifications (like GPHR) a strong plus. High degree of cultural intelligence and demonstrated ability to navigate and resolve conflicts arising from diverse cultural backgrounds, communication styles, and local workplace norms. High level of working knowledge of global HRIS (Workday preferred) systems, ATS systems (Greenhouse preferred), ticketing system knowledge, and HR Operations automation processes. General understanding of international mobility/expatriate management. Please note that visa sponsorship is not available for this position. #LI-GK1 #LI- Remote The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience. New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees. Estimated Base Pay Range $83,000 - $104,000USD Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com . We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance .Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Posted 1 week ago

Raymond James logo

Senior Employee Relations Advisor

Raymond JamesSaint Petersburg, Florida
Job Description Summary Job Description The Senior Employee Relations Advisor will serve as a trusted resource for employees and people leaders, providing guidance on workplace policies, conflict resolution, and performance management. This role requires a deep understanding of ER practices, including providing guidance on handling employee conduct, and ensuring compliance with company policies and applicable laws. Essential Duties and Responsibilities Acts as a point of contact for employees and managers, providing guidance and support on employee relations matters such as performance management, disciplinary actions, and conflict resolution Investigates and recommends appropriate action on moderate to complex associate complaints, issues and concerns Provides guidance to leaders on the progressive discipline process, consulting on when to issue progressive discipline documents, for issues including, but not limited to, addressing performance gaps, conduct concerns, and other management concerns Ensures compliance with all applicable federal, state and local laws and regulations Works collaboratively with the Leave team to facilitate the ADA interactive process with business line People Leaders. Facilitates training on ER topics such as conflict resolution, addressing performance concerns, and workplace policies Responsible for managing the termination process, including notification meetings, and facilitating the end-of-leave process. Maintains accurate and confidential records of employee relations cases and reports trends or recurring issues to HR Business Partners Administers work rules and monitors their application and enforcement to ensure fairness and consistency Ability to identify risk on employment matters and partner with internal employment counsel as appropriate Provides counsel and guidance to managers and associates regarding company policies and procedures Collaborates with the Employee Relations Director to develop, update, and implement employee relations policies and procedures Performs other duties and responsibilities as assigned Knowledge, Skills, and Abilities: Knowledge of: Principles, practices, and procedures of human resources administration associated with exposure to employment law policy and practice. Microsoft Office Suite and Workday experience is preferred Qualifications: Bachelor’s degree in Human Resources, Business/Public Administration, or a related field 5+ years of experience in employee relations, HR consulting, or a related role Strong knowledge of employment laws and regulations (e.g., FMLA, ADA, FLSA, etc.) Exceptional communication, coaching, conflict resolution, and problem-solving skills Proven experience conducting investigations and delivering actionable recommendations Interpreting and applying company policy and applicable rules to issues and problems. Preparing and delivering clear, effective, and professional presentations. Ability to: Communicate effectively with all levels within the organization. Practice and promote integrity and ethical behavior. Demonstrate excellent organizational skills in prioritizing workload in a fast-paced environment with changing deadlines. Coordinate and lead multiple projects simultaneously. Demonstrate excellent interpersonal and written/verbal communication skills. Maintain confidentiality and sensitivity to all issues. Keep all appropriate parties up to date on decisions, changes, and other relevant information. Education Bachelor’s: Business Administration, Bachelor’s: Human Resources Management, Bachelor’s: Organizational Behavior Studies Work Experience General Experience - 3 to 6 years Certifications Travel Less than 25% Workstyle Hybrid At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: Grow professionally and inspire others to do the sameWork with and through others to achieve desired outcomes Make prompt, pragmatic choices and act with the client in mindTake ownership and hold themselves and others accountable for delivering results that matter Contribute to the continuous evolution of the firm At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Posted 1 week ago

OpenAI logo

Executive Business Partner, Corporate and Investor Relations

OpenAISan Francisco, California
About the Team Our Executive Operations team includes Executive Business Partners and Administrative Business Partners, who serve as trusted advisors and collaborators to OpenAIs executives and leaders, focused on strong communication and operational excellence across teams. With a focus on elevating the impact and efficiency of leadership, we anticipate needs, streamline processes, and provide comprehensive support to ensure our executives can focus on high-impact initiatives. We play a pivotal role in driving success and achieving key milestones by cultivating strong relationships and leveraging our deep understanding of business objectives. With a commitment to excellence and a proactive approach, we are dedicated to empowering our leaders and contributing to the overall growth and success of the company. Our leadership team reflects OpenAI’s culture and core values and is a mission-driven, kind, and thoughtful group. We take pride in creating a work environment that fosters collaboration, open communication, and authenticity, making OpenAI an excellent place to work for highly accomplished professionals. About the Role: We are seeking a Senior Executive Business Partner to support our BFO of Corporate and Investor Relations. This role is a force multiplier for a high-visibility function operating at the intersection of finance, strategy, legal, communications, and external stakeholders. You will help build the operating system that enables world-class Investor Relations execution. This is not a traditional calendar-only role. The bar is operational leadership, sharp judgment, and the ability to run complex, high-stakes workflows with precision, confidentiality, and velocity. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Own the executive operating rhythm for the BFO of Corporate and IR: master calendar strategy, prioritization, prep, and follow-through across internal and external commitments. Run Investor Relations engagement logistics end-to-end : investor and analyst meetings, conferences, non-deal roadshows, partner meetings, and high-touch stakeholder engagement. Build tight run-of-show plans, briefing packets, and post-meeting action capture. Manage high-complexity travel and time-zone choreography , often with short notice and multiple stakeholders, with minimal churn and maximum clarity. Build and maintain systems : engagement trackers, contact hygiene, recurring cadence docs, briefing templates, meeting notes standards, action logs, and stakeholder mapping. Bring order without adding bureaucracy. Coordinate sensitive materials and information flows : ensure the right people see the right information at the right time. Protect confidentiality, manage version control, and maintain clean process. Partner tightly across functions : operate as connective tissue between Corporate, IR, Finance, Legal, and Comms, ensuring alignment on priorities and crisp execution. What we are looking for (non-negotiables): 6-10+ years of experience supporting multiple leaders or executives in a fast-paced, high-growth, and or technical environment; demonstrated ability to operate with speed, accuracy, and strong judgment. Senior EBP experience supporting high-accountability leaders in Finance, Corporate Strategy, Investor Relations, Legal, or similarly high-stakes environments. Proven ability to manage shifting priorities, tight deadlines, and complex calendars with precision and composure; you can triage quickly, push back thoughtfully, and keep things moving without noise. Demonstrated capability supporting Investor Relations workflows: external stakeholder management, high-touch scheduling, meeting prep and briefing rigor, and disciplined follow-through on actions and next steps. Strong communication and relationship-building skills with the ability to interface effectively across levels and functions, including senior internal partners and external investors, advisors, and strategic stakeholders. Demonstrated success coordinating multi-stakeholder logistics across travel, offsites, conferences, vendor and partner meetings; comfortable owning run-of-show, materials readiness, and real-time pivots. High integrity, discretion, and judgment; trusted to handle sensitive information and understand the implications of timing, audience, and context. Systems mindset and process fluency; you build lightweight structure that scales. Mastery of Google Workspace tools and comfort adopting new systems quickly. Collaborative, low-ego approach with a genuine desire to be part of a close-knit operations team; you lead through service and clean execution. Success looks like: The BFO of Corporate and IR has clean leverage: fewer surprises, better prep, smoother external engagement, and tighter follow-through. IR engagements run like a machine: the right prep, the right people, the right materials, and crisp next steps. Operational rigor improves materially: clearer cadences, better stakeholder coordination, and stronger control of sensitive workflows. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Posted 1 week ago

Guiding Eyes for the Blind logo

Donor Relations Coordinator

Guiding Eyes for the BlindYorktown Heights, New York

$29 - $32 / hour

Description At Guiding Eyes for the Blind, we are passionate about connecting exceptional dogs with individuals seeking greater independence. We are dedicated to creating and supporting life-changing partnerships between people and dogs. At our facilities, we breed, raise, and train exceptional guide dogs – and match them with individuals ready to embrace a life of greater freedom, confidence, and possibility. Together, they embark on incredible life adventures. Are you ready to play a role in that journey? Join us and help be a part of transforming lives. Our incredible dogs make our mission possible – and working with them will inspire you! We put our clients first, striving to exceed their expectations by providing exceptional dogs trained to meet their unique needs and empower them to live the lives they choose. Are you someone who enjoys helping others and creating positive experiences? We’re looking for a compassionate, detail-oriented, and service-driven Donor Relations Coordinator to join our team. In this vital role, you’ll be the friendly and knowledgeable voice connecting with Donors, Supporters, and the public, ensuring that every interaction reflects the mission and values of Guiding Eyes. The Donor Relations Coordinator supports the Direct Marketing Manager by handling donor phone calls, processing donations, answering questions, resolving issues, addressing concerns, and providing accurate and timely information. As the primary liaison between Guiding Eyes and outside callers, you’ll set the tone for the exceptional service our organization is known for. You’ll bring professionalism, warmth, and calm to every interaction while managing multiple priorities with care and attention to detail. We’re seeking someone who takes initiative, communicates thoughtfully, and enjoys being part of a collaborative, client-focused environment. If you’re passionate about creating meaningful connections and delivering outstanding service, we’d love to hear from you! The Role This is a hybrid position based at our Yorktown Heights, NY campus, alternating between in-office and remote work Handle incoming calls with courtesy and efficiency, providing helpful information, routing calls to the appropriate departments or individuals, and taking clear, accurate messages when follow-up is required (e.g. monthly donor charges, company matching gifts, stock-related inquiries). De-escalate situations involving dissatisfied callers by providing patient assistance and support. Guide callers through troubleshooting, navigating the company website, or connecting with other departments as needed. Manage data entry and maintain up-to-date donor records in Salesforce, including additions, removals, and changes to contact information. Handle inquiries related to premium gift fulfillment and coordinate sending when necessary. Assist with the fulfillment of memorial and tribute cards. Perform light correspondence, such as sending postcards as needed. Process occasional in-house credit card charges, providing receipts and notifying the Business Office. Assist with web donation requests, including adding/removing donors from monthly programs and issuing credits. Support the Development Team with special projects on an as-needed basis. Assist with incoming mail and scanning on a rotating basis, and prepare outgoing mail. Qualifications You Will Need Minimum of three (3) to five (5) years of administrative experience, ideally in a client-facing, service-oriented, or nonprofit/fundraising environment. Exceptional interpersonal and problem-solving skills, with the ability to connect with Donors, Supporters, and the public with poise, tact, and warmth. Highly organized, detail-oriented, and able to balance multiple priorities while managing time efficiently. Proven ability to meet deadlines in a fast-paced environment, including producing clear and legible handwritten notes. Demonstrated ability to handle confidential information with discretion. Self-motivated, reliable, and driven by a strong work ethic. Consistently demonstrates a positive attitude, professional demeanor, and welcoming presence. Flexible and adaptable collaborator who enjoys taking on challenges and supporting team goals. Proficient in Microsoft Office, particularly Excel; familiarity with Salesforce is a plus. Must be comfortable around large, active dogs. Better Together: Why In-Person Matters at GEB At Guiding Eyes, we believe our best work happens when we’re together. In-person collaboration strengthens relationships, sparks meaningful conversations, and helps us achieve greater impact – bringing our core values to life every day. Being on campus fosters a true sense of community and shared purpose, reminding us that we’re all part of something bigger as we work side by side toward our mission. Salary Range: $29.00 - $32.00 per hour Please include a cover letter along with your resume telling us ' About You ' and to share why you're excited about contributing to our mission. As a Guiding Eyes employee, you will enjoy knowing that every day you make a difference in the lives of people with vision loss! While we appreciate your interest and application, only those candidates selected for further consideration will be contacted . Guiding Eyes for the Blind offers a comprehensive benefits package including the following: Competitive and generous healthcare (Medical/Dental/Vision) 403(b) Life Insurance Paid Time Off and Holidays You are invited to bring your well-behaved dog to work The above job description is intended to be a general description of the requirements and duties of this position. It is one of inclusion, not exclusion. Any Guiding Eyes for the Blind employee must be willing to perform tasks not specified within their specific job description, so long as those tasks are in the best interests of Guiding Eyes for the Blind and are tasks which the individual is capable of performing. EQUAL OPPORTUNITY EMPLOYER M/F, D/V Must be authorized to work in the United States

Posted 30+ days ago

BrandSource logo

Customer Relations Manager

BrandSourceZanesville, Ohio

$13 - $15 / hour

Benefits: Dental insurance Employee discounts Health insurance Vision insurance Customer Relations Manager Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our customer relations managers are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole. We have a great benefits package consisting of: Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000 Dental Insurance - Affordable dental insurance with NO waiting period. Vision Insurance - Quality vision coverage for very little cost. Life Insurance - $10,000 Life Insurance Policy paid in full by the company. 401K Plan - All administrative fees are paid by the company. ESOP - Employee Stock Ownership Program Paid Time Off - Competitive paid time off policies. Employee Discount - Generous employee discount on ALL merchandise. As a Customer Relations Manager you will: Evaluate office production; revise procedures to improve efficiency of work flow. Assist the store's Operations Manager in completing customer service calls; provide quick follow up to customer issues. Reviews all contracts going to Corporate; verifying all paperwork is up to date with the correct financing codes. Assists in opening and closing of store and performing closing manager sheets. Helps train Customer Relations Specialist in new procedures. Ensures total customer satisfaction through courteous service and expedient handling of customer orders, service calls and questions. Answers incoming calls with the Big Sandy greeting using proper phone etiquette. Verifies all information related to orders is accurate; identifies and corrects discrepancies. Issue, receive and store material, supplies and equipment according to established company policies and procedures. Process cash, checks and credit/gift card transactions, and financing contracts. Counts money to verify amounts and issues receipts for funds received, per company policies and procedures. Post all payments to the custom account in the computer system. Endorses any paper check and lists on the deposit slip at the end of the day's business. Reconciles the drawer with the CDR (Cash Drawer Report) prior to shift-end and closing. Completes each finance contract, using a Financing Coversheet, and lists on the Contract Listing sheet, and places the contract in the Shuttle Mail for filing/funding at corporate. Qualities and skills we are looking for: Excellent verbal and written communication, and listening skills Basic reading and comprehension skills. Basic numerical reasoning skills. Ability to complete paperwork in an accurate, neat and efficient manner. Demonstrated knowledge of software, including Microsoft Office Excellent organizational skills Outstanding customer service skills Physical Demands: Ability to sit, stand, bend, stoop, and reach regularly Education and Experience: High school diploma or equivalent combination of education and experience 3-5 years of related work experience Position Type Full-Time/Regular Compensation: $13.00 - $15.00 per hour Independent Retail offers a myriad of opportunities for people of all backgrounds. When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales? Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service — to name just a few. Retail companies are also some of the most exciting brands in the country — and they’re driving the industry’s innovations in customer experience. Retail is the #1 private-sector employer in the country If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you! This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

Posted 30+ days ago

Arcis Golf logo

Member Relations Coordinator

Arcis GolfProsper, Texas
Club Location: Gentle Creek Country Club - Prosper, TX Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another. An Arcis Golf Member Relations Coordinator isthe primary liaison between the club and its members, responsible for enhancing the member experience, driving retention, and facilitating communication . Key tasks include managing onboarding, executing a, unified, lifestyle calendar , coordinating events, and managing member communications through email, social media, and on-site marketing to drive engagement and revenue. Requirements Excellent people and communication skills. Demonstrated outstanding customer service. Excellent organizational skills, attention to detail, drive and motivation. One year of golf course/private club related work experience is preferred. Flexibility with schedule with evenings and weekend work required. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and interpret retail product labeling. Ability to speak effectively before groups of customers or associates of organization. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Regularly required to stand, walk, and use hands and fingers to handle or feel; reach with hands and arms; talk or hear; may occasionally sit, walk, climb or balance; stoop, kneel, crouch, or crawl; lift up to 25 pounds; close vision, distance vision, and ability to adjust focus. Responsibilities Establishes and maintains positive member relationships and executes new member onboarding process. Responsible for building and facilitating the Club’s Lifestyle Content & Social offerings, including working with department heads to complete and implement one unified lifestyle calendar for Members & Guests. Work with Club’s food & beverage department to create, maintain function sheets and event files for each Member event, tradition and other promotions to include but not limited to entertainment contracts, P&L forecasts, and event floor plans. Attend events and functions to ensure proper execution of events. Supports the development of programming to increase Golf Rounds, Member Visits, Food & Beverage Revenue, and Member Satisfaction. Responsible for facilitating the development and execution of a Member communication plan such as, but not limited to answering telephone and route calls to appropriate person/department, greet, welcome and direct guests, weekly e-blasts, monthly calendars, website updates, social media, club event displays, flyers, posters, cart signs and banners. Supports in the development and implementation of retention strategies. Responsible for supporting, communicating and adhering to the company’s mission, brand and core values. Note: Other duties as assigned by supervisor or management. Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.

Posted 2 weeks ago

Mass General Brigham logo

Patient Family Relations Specialist, Float

Mass General BrighamBoston, Massachusetts

$58,136 - $84,656 / year

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The float primarily supports MGH, due to higher volume and complexity of cases. When needed, the float will go to BWH when there are special projects and BWH needs support. Float will likely cover 4 days onsite at MGH, with one remote day.Looking for flexibility to cover BWH, MGH, and Faulkner as needed. Job Summary The Patient Family Relations Specialist is responsible for emails, visits and correspondence to serve as a liaison between patients, loved ones, and staff in acknowledging and responding to feedback (complaints, grievances, compliments) and other requests in a compassionate and supportive manner. The focus of this position is to support patient rights, patient and family needs, and to assist in resolving feedback concerns and highlighting feedback compliments. This role embodies the institution’s commitment to a strong patient and family centered culture and service excellence. The PFR specialist reports to the Senior Manager, Patient and Family Relations. Because this role in an active change management environment, the senior specialist will need to demonstrate maturity, flexibility, and open mindedness as the contours of this position will actively evolve over time. Principal Duties and Responsibilities: Provides in person support of Patient and Family Relations for the needs of patients and loved ones, concerns, or complaints at AMC hospitals. Meets patients and families in the ED, inpatient units, and the PFR office. With guidance from the Sr. Manager, Patient and Family Relations, conducts timely investigations and responses to patient concerns, complaints, grievances, including interviewing staff and reviewing medical records. Facilitates effective communication between patients, families, and staff to enhance patient/family-centered care and ensure common goals. Mediates and mitigates expectations to promote satisfaction, ensure quality and safety, and minimize the risk of adversarial outcomes. Supports patients and families in understanding patient rights and responsibilities, responds to patient complaints or concerns in accordance with DPH, CMS and The Joint Commission regulatory standards for patient complaints and grievances. Participates in family meetings and Apology and Disclosure conversations as requested. Serves as a resource to care teams in managing challenging behaviors and patient dismissals. Documents information regarding patient and/or staff concerns and requests in confidential department database and disseminates data to appropriate leadership staff for quality assurance purposes. Uses department database to meet regulatory requirements for CMS, DPH and The Joint Commission for grievance/complaint management and resolution process. Rounds with patients and loved ones to obtain preemptive feedback regarding the inpatient hospital experience (when appropriate and aligned with hospital safety policies). Prepares formal correspondence and documentation (both patient-facing and internally) such as letters, messages, and reports, with efficiency and accuracy. Identifies patterns of service breakdowns and escalates to senior manager to share with Patient Experience measurement and improvement team. Diversity, Equity, and Inclusion (DEI) – Demonstrate a commitment to supporting MGB DEI initiatives, using the organizational tools and training provided to help identify and dismantle systemic racism within departmental processes, and all other forms of possible discrimination. Other duties as assigned. Qualifications Manages a timely investigation and response to all patient concerns/complaints/grievances for clinical service areas including interviewing staff and reviewing medical records. Facilitates effective communication between patients, families, and providers to enhance patient/family-centered care and ensure common goals. Negotiate and mitigate expectations to promote satisfaction, ensure quality and safety, and minimize the risk of adversarial outcomes. Provide consultation for professional staff and hospital regarding disclosure in collaboration with Risk Management. Responds to requests for intervention to assist in managing difficult patient/family situations. Collaborates with clinical service area management and administrative leadership, frontline staff, or other hospital services to provide real-time support and/or improvement strategies to reach effective resolution. Accessible by pager during Family Center’s hours of operation. Documents information regarding patient and/or staff concerns and requests in the department database and disseminates data to appropriate leadership staff for quality assurance purposes. Generates specific reports to highlight clinical service areas’ opportunities for improvement efforts, including progress, obstacles, and trends in compliment/complaint data. Review data to identify trends in collaboration with clinical and administrative leadership to develop strategies to improve quality and satisfaction and reduce risk and liability. Utilizes data management system to meet regulatory requirements for CMS, DPH, and JCAH for complaint management and resolution process. Drafts formal responses on behalf of senior clinical and administrative leadership (including the CEO, COO, CM,O and CNO) in writing to patients and families to compassionately relay regret for their perceived poor experience and inform them of how their feedback is being utilized to implement beneficial practice changes. Meet regulatory compliance requirements for CMS 42 CFR 482.13 for investigating and responding to most informal grievances in 7 days. Conducts rounds with patients/families in assigned clinical areas to obtain preemptive feedback regarding the inpatient hospital experience. Proactively monitors trends in patient/family concerns/complaints to identify systematic, process, or cultural barriers to the delivery of patient/family-centered care. Seeks opportunities for appropriate patient participation in the development of institutional improvement strategies. Assists with the development and implementation of service improvement initiatives (organizational and area-specific) within clinical service areas. Develops appropriate resolutions with Risk Management staff to effectively manage patient incidents and prevent adversarial outcomes. Provides training/education in clinical service areas and throughout the institution on effective tools for establishing interpersonal connections with patients and families. Identifies opportunities for staff education and facilitates competency learning of clinicians, administrative management, and staff in customer service improvement. Connects patients and families with appropriate hospital services and resources (i.e., social work, interpreter services, chaplaincy, library services, etc.). Educates and markets the Center for Patients and Families services to leadership and frontline staff, including patient consultation and intervention, compliment/complaint facilitation, written responses, amenity services, staff training, and patient satisfaction and project improvement support. Provides coverage for other service lines as needed to cover vacations, evening, and weekend shifts. Maintains department service standards with attention to staff teamwork, communication, cultural respect, and time/priority management. All other duties as assigned. Additional Job Details (if applicable) Qualifications: (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.) Bachelor’s degree in social work, psychology, human services, or related field preferred. 3-5 years of experience in a healthcare setting, or other industry with relevant skills and competencies. A combination of education and experience may be substituted for requirements. Skills/Abilities/Competencies: (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.) Ability to communicate, verbally and in writing, clearly, compassionately, sensitively and in a health literate way, with colleagues, patients and their loved ones, in a complex clinical environment. Flexible thinker, with ability to advocate for patients and families in a complex clinical environment, balancing the needs of the care team. Excellent interpersonal service skills with demonstrated qualities of compassion, respect, calm demeanor, and strong emotional self-regulation via phone and in person, while assisting a wide range of customers with varying needs and concerns. Excellent verbal, written and presentation skills; ability to effectively communicate with all levels of the organization (senior management and physician leadership to front-line staff) Superior organizational skills, with the ability to function independently and effectively in a changing environment, develop timelines and meet deadlines. Ability to continuously respect and value diversity. Excellent mediation skills in a diverse and multicultural environment. Experience managing multiple tasks in a fast-paced environment, prioritizing and meeting deadlines. High level of sensitivity to confidential information. Exhibits excellent organizational skills. Excellent teamwork and collaboration skills. Experience working with data and data tracking. Computer Skills: Proficient in Microsoft Word, Excel, and PowerPoint. Supervisory Resonsibilities: List the number of FTEs supervised. No direct reports; may indirectly provide leadership and guidance to less seasoned and new staff. Fiscal Responsibility: Indicate financial “scope” information, i.e.: size of budget, volume, revenue, etc. No direct budgetary responsibility. Demonstrates fiscal responsibility by effectively using Mass General Brigham resources. Working Conditions: Describe the conditions in which the work is performed. The duties require daily use of computer, telephone, printer and fax machine. The employee is frequently required to sit; talk, hear, use hands to finger; handle; or feel; reach with hands and arms, and is occasionally required to stand and walk. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close and distance vision, and depth perception. Possible local travel to Mass General Brigham sites. Remote Type Onsite Work Location 55 Fruit Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $58,136.00 - $84,656.00/Annual Grade 6At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Posted 2 weeks ago

M logo

Guest Relations Manager

Major Food BrandDallas, Texas
MFG is hiring an experienced Guest Relations Manager to join our team! Reporting to the Senior Director of Guest Relations, the Guest Relations Manager oversees the day-to-day operations of the Guest Relations team and is responsible for providing the highest levels of hospitality. This role primarily supports Dallas and Boston markets but may be responsible for assisting other markets as needed and/or assigned by the Sr. Director. Under the supervision of the Guest Relations leadership team, this position is responsible for ensuring that all procedures are being followed accordingly, meeting restaurant cover goals, and providing leadership to a team of people to improve quality, guest loyalty, productivity, and general operations. Essential Job Duties - Manage the reservations books to ensure restaurants meet cover goals based on latest trends, special events, holidays, and seasonal demands. - Maintain guest book and guest profiles updated across various tools and platforms. - Provide reports to prepare for VIP meetings including daily cover analysis, cover tracking and trend forecasting. - Assist with the execution of guest development projects. - Examine daily duties, assign tasks, and supervise overall performance and development. - Report to Guest Relations leadership team overall trends that the department is facing. - Manage house accounts and assist restaurant managers with charging accounts as needed. - Liaise with Events Department to manage restaurant availability and ensure proper communication is met. - Coach and motivate staff to deliver superior guest service and assist with the implementation of monthly goals. - Assist with hiring, onboarding, and training within the department. - Enforce company and departmental policies and procedures. - Oversee the execution of guest reservations and experiences. - Respond to VIP guest inquiries in a timely, friendly, and efficient manner. - Helps fellow team members whenever necessary to maintain positive working relationships. - Build long-term relationships with relevant stakeholders, such as dining regulars, VIPs, and employees. - Assist Guest Relations Coordinators in answering emails and inquiries as needed. - Ensure the Guest Relations department is staffed and efficiently delegate responsibilities. - Analyze guest feedback and respond to guest complaints and concerns. QUALIFICATIONS: - 5+ years working in the hospitality industry in a manger or supervisory role. - Extensive knowledge of various restaurant reservations software. - Proficient in Microsoft Office & Google Workspace. - General computer skills required. - Demonstrate exceptional skills in customer relations, communications, and problem-solving. - Ability to multitask, remain flexible and adjust to situations as they occur. - Work both independently and as a team, while exercising judgement and initiative.

Posted 30+ days ago

Trinity Health logo

Sr. Colleague & Labor Relations Partner

Trinity HealthMaywood, Illinois
Employment Type: Full time Shift: Description: Labor Union experience will be a big plus. POSITION PURPOSE The Senior Colleague and Labor Relations Partner is an experienced and trusted partner who provides guidance and colleague and labor relations subject matter expertise to Regional Health Ministry (RHM) leadership, managers, and colleagues in promoting and fostering of a fair, positive, and collaborative working environment. In collaboration with Regional Health Ministry (RHM) management, HR Business Partners (HRBPs), and Regional Colleague and Labor Relations leadership, contributes to the development, implementation, and management of colleague and labor relations strategies, philosophies, processes, and programs. Regularly interacts and consults with RHM management and regional colleague and labor relations leadership to collectively manage, resolve, and trend colleague and labor relations matters, including planning and conducting high risk and complex investigations, responding to complex and sensitive internal and external party complaints, and supporting collective bargaining processes. Adds value to the organization by providing expert colleague and labor relations guidance and solutions with a focus on enabling the achievement of Trinity Health's Strategic Aims to realize a person-centered, mission-focused colleague culture in both union and non-union settings. ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. In conjunction with the Regional Director/Manager, Colleague and Labor Relations, HR Business Partners and the regional Colleague and Labor Relations leadership, provides specialized expertise and consultation in the planning, defining, and application of colleague and labor relations policies, processes, programs and initiatives within their Regional Health Ministry (RHM)/organization to monitor the impact and effectiveness of the Colleague and Labor Relations COE to promote and foster a fair, positive, and collaborative working environment. Provides colleague and labor relations specific expertise to coach and counsel RHM management through the resolution of complex and high risk colleague and labor relations matters, including but not limited to counseling and coaching colleagues on performance and/or disciplinary issues, investigating and responding to formal internal and/or external sourced colleague complaints, handling and responding to colleague grievances for both union and non-union colleagues, and managing and resolving other fitness for duty, diversion and/or reasonable accommodation matters. Works collaboratively with regional directors, HRBPs, RHM management, and HR leadership to effectively identify, manage, and mitigate organizational risk, by ensuring HR compliance and consistency in the administration and delivery of colleague and labor relations services; readily partners with key internal and external customers such as Risk Management, Legal Services, Integrity and Compliance, and other state and local regulatory bodies and organizations. Measures and monitors the impact of broad and overarching colleague and labor relations programs and initiatives within the RHM/organization by collecting actionable data and conducting qualitative and quantitative analysis. Effectively develops and communicates any necessary remediation plans to RHM/organization management, HRBPs, and regional Colleague and Labor Relations COE leadership. Manages and facilitates the Problem Resolution Process/Grievance Process involving complex and sensitive colleague and labor relations matters, conducting investigations as needed, documenting findings and outcomes, and making appropriate and objective recommendations to management for resolution. Objectively and expertly resolves high-risk and sensitive colleague and labor relations matters within the Just Culture framework, by developing and supporting strategy development and completion of large, complex investigations, data collection and corroboration of facts, and recommendations for resolution within their RHM/organization; to ensure consistent application of policies and procedures. In RHMs/organizations with collective bargaining units and in conjunction with RHM management, regional Colleague and Labor Relations COE, and Labor Strategy Team, contributes to the development of labor policies, supports labor contract negotiations, advises management on CBA interpretation and compliance, manages and oversees the grievance and other dispute resolution processes, and leads other labor relations projects and assignments, as needed. In partnership with key internal customers, co-develops and manages protocols for monitoring, reporting, and addressing diversion and fitness for duty for colleagues, physicians and contract staff (including impairment for cause testing and physical capacity evaluation), while ensuring compliance and developing remediation plans as needed. Under the direction of the Regional Director, Colleague and Labor Relations and Labor Strategy teams, and in collaboration with RHM management and HR Business Partners, assists in implementing specific response strategies and tactics to address union organization campaigns and activities, when necessary. Supports system and RHM management during times of Mergers, Divestitures, and Acquisitions (MD&A) activities, as needed, including determining the impact of MD&A transactions on union status, collective bargaining agreements, documented deal objectives and strategy with regard to colleague and labor relations policies, programs, and initiatives. When required and necessary, conducts specific colleague and labor relations training, such as Just Culture and other employment law focused trainings. Advocates for fair and consistent workplace practices in accordance with Trinity Health's mission, Core Values, and other applicable legal parameters. Maintains advanced knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. MINIMUM QUALIFICATIONS Must possess knowledge of state and federal laws, regulations and requirements related to HR, colleague and labor relations, collective bargaining, colleague dispute resolution, and fostering positive colleague and labor environment as normally acquired through completion of a Bachelor’s degree in Human Resources Management, Business Administration or a related field, with five (5) or more years of related experience; or equivalent combination of education and experience. Master's degree and prior health-care experience is preferred. Advanced knowledge of labor and employment laws and their application in operating environments is required. Demonstrated knowledge of negotiating union contracts and managing grievances, arbitrations, and NLRB proceedings preferred. Ability to respond to variable situations requiring analytical, interpretive, evaluative and constructive thinking abilities. Strong logical and deductive reasoning abilities. Ability to effectively collect and synthesize data and information from disparate sources to make investigative findings and recommendations for remediation of issues. Ability to support a change management and process improvement work environment. Ability to identify and implement innovative ways to deliver higher value programs and services more efficiently and effectively. Demonstrated interpersonal skills and communication both written and verbal with proven ability to interact effectively with multiple levels of the organization. Proven customer-service orientation. Ability to know, understand, and anticipate customer requirements and exercise judgment in meeting reasonable expectations. Ability to continuously learn and seek personal and professional growth opportunities to build credibility with customers, peers and team members. Ability to model behavior that enables and encourages an environment filled with teaming and knowledge sharing to support colleague engagement, professional development and personal growth within the team. Ability to handle, prioritize, and appropriately delegate competing and multiple tasks/projects in a timely and organized manner. Must be discrete and maintain the highest degree of confidentiality with extremely sensitive information and data. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Must be able to travel to the various Trinity Health sites as needed (up to 10% of the time). Must possess the ability to comply with Trinity Health policies and procedures. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Posted 2 weeks ago

Astoria logo

MASTER PROFILE: Guest Relations Center Associate

AstoriaAstoria, New York

$15+ / hour

About European Wax Center European Wax Center®, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experiences, which is focused on EWC’s vision of Revealing Beautiful Skin®, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model, and its network of more than 700 centers across the U.S. For more information about EWC or to inquire about a franchise, visit: http://www.waxcenter.com The Scoop This position is responsible for providing a lasting and engaging phone experience for our guests by booking reservations, confirming reservations, and handling guest concerns. A Day in the Life Deescalates upset guests and offers a resolve to their concern when unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource. Followed up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge. Handles confidential information, including guest contact information, with a high degree of integrity Books guests’ reservations accurately and efficiently while providing an excellent guest experience Confirms reservations by calling guests 1-2 days before the guests’ reservation Identifies new guests and creates new guest profiles by acquiring guests’ contact information and explaining center policies, such as the medication and late policy Answers guests’ questions and provides necessary resources for the guest to find answers in the future. Ensures desk area and equipment are clean and in good working order at end of shift. Notifies Guest Relations Center Manager of any questions or concerns presented by guest or the team. What Sets You Apart Ability to be friendly and engaging on the phone with guests. Ability to focus on phone calls in a fast paced environment Ability to handle escalated calls with confidence and professionalism. Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills. Ability to prioritize work effectively. Strong verbal communication skills. Ability to receive constructive feedback from team and management Must be able to work well with the team. Must be dependable and reliable Must have flexibility to meet shift requirements Must be a team player and pick up shifts, if needed Education and Experience High school diploma required.1-3 years of experience in retail environment preferred Compensation $15 per hour plus bonus and incentives

Posted 2 days ago

K logo

Employee Relations Partner I

KtvaecuKnoxville, Tennessee
Our Mission is to help Members grow financially. Our Vision is to be Members' First Choice for all Financial Services. We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us. Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day. Submit your application to us today and let us be the First Choice for your new career journey! About Us: Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 300,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards. Benefits: Employer-paid health and dental insurance monthly premiums Accrual of PTO Leave Employer-matched 401k, 50% match up to 6% of employee contributions Employer-paid Group Life Insurance and Long-Term Disability benefits Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals Paid Holidays and Paid Training Potential pay increases through additional training opportunities Opportunity to earn incentive pay The ability to help serve your local community through our mindset of People Helping People! JOB SUMMARY: Serve as a trusted advisor and resource to managers and employees on a wide range of employee relations issues. This role assists in administration of performance management and promotes a positive work environment by ensuring fair and consistent application of policies, resolving workplace concerns, supporting performance management, and mitigating risk. PRIMARY RESPONSIBILITIES: Assist in administering annual performance reviews and disciplinary actions. Ensure performance reviews are distributed as scheduled, necessary approvals are attained, and reviews are completed in a timely manner. Provide guidance and feedback to managers on performance reviews to ensure evaluations are constructive, aligned with performance standards and effectively support employee development. Serve as a back-up for leave of absence administration, ensuring compliance with FMLA, ADA and applicable leave policies. Assist in developing and maintaining job descriptions to ensure they accurately reflect roles, responsibilities and qualifications. Regularly review and update job descriptions to ensure compliance with applicable laws and alignment with business goals. Communicate various Human Resources policies, procedures, laws, standards and government regulations to employees and managers. Advise managers and employees on performance management, workplace conflict, conduct issues and policy interpretation. Maintain the Monitored Drivers List and update information, as needed. Assist in the administration of the company’s drug and alcohol testing program including pre-employment, post-accident, reasonable suspicion and random testing. Ensure compliance in displaying required workplace posters at locations. Submit workers compensation claims to insurance carrier, as needed. Provide data on workplace injuries to Safety Committee, as requested. Assist management with employee relations issues, including conducting thorough, timely and impartial investigations into employee complaints. Maintain accurate records of investigations, decisions and actions taken to employee relations issues. Assist in forecasting staffing needs based on business growth, operational goals and market trends. Assist in maintaining the organizational position control system, ensuring alignment of positions to departmental structure and budgets. Recommend solutions to ensure a positive and supportive work environment that promotes high levels of productivity, integrity, and mutual respect. Anticipate challenges and proactively seek improvement impacting management, increasing productivity, efficiencies and retention. Complete third-party employee verifications of employment, as requested. Follow all Credit Union policies, procedures and regulations. Represent the Credit Union in a professional manner with all applicants, employees, management and all business associations (appearance, behavior and performance). Maintain regular and predictable attendance. Work cooperatively with others. All other duties as assigned. QUALIFICATIONS: Education/Experience – Bachelor’s degree in Human Resources or a related field and three years recruiting/staffing experience preferred, or equivalent combination of education and experience. Knowledge of Federal and State employment law and general HR functions. Experience with UKGPro preferred.

Posted 1 day ago

Troon logo

Member Relations Director

TroonBridgewater, New Jersey

$50,000 - $60,000 / year

Essential Duties: Develops and executes marketing tactics and strategy that enhances the awareness of the Raritan Valley Country Club brand and communicates the story and ongoing execution of the Sales & Marketing Plan working collaboratively with onsite club management and Troon Corporate team. Drives the content development and facilitates production of all membership related materials, including but not limited to prospecting, onboarding and retention efforts. Serves as a point of contact for member and prospective member questions with accuracy and efficiency. Maintains electronic member and prospective member databases and hard files. Enters data from membership application to member database, maintains addendums & payments. Processes request for membership changes – upgrades, downgrades & resignations. Issues new and replacement membership cards Assists in coordination of quarterly new member mixers Assists with execution of the Club Communication Plan working hand in hand with the Communications Director. Engaged with the Raritan Valley Country Club website platform in the following capacities: -Powers Event Inserts on the main homepage and segmented pages -Coordinates, edits and sends email communications on behalf of Club Departments -Coordinates content collection and lead point on the website functionality and performance. Contributes to the overall success of the club and community by consistently interacting with members, coworkers, and management with a positive attitude and focus on culture of hospitality, leadership and mutual respect. Minimum Qualifications for the Membership & Marketing Director: Bachelor’s Degree in Marketing, Public Relations, Communications or hospitality preferred and/or minimum of four years’ experience in a related field. Country Club experience preferred. Other Qualifications: Microsoft Office (Word, Excel, Outlook, PowerPoint and Publisher) Excellent oral and written communication skills Positive attitude, professional manner and appearance in all situations Strong organizational skills: time management, attention to detail, ability to self-start Able to multi-task and produce high-quality results Team player: ability to work in cooperatively with other departments, committees and boards to attain club goals Familiarly with Club system software such as Jonas is preferred Compensation Salary: $50,000 - $60,000 annually, plus bonus opportunity. Benefits: Medical Plans Prescription Plan Critical Illness Insurance Accident Injury Insurance Hospital Care Insurance Dental Insurance Vision Insurance Wellness Support Health Savings Account Flexible Spending Accounts Basic Life and AD&D Insurance Voluntary Short-Term Disability Insurance Identity Theft Insurance Employee Assistance & Wellness Support Program 401(k) Pet Insurance Legal Services Holiday Pay

Posted 30+ days ago

A logo

Art Bridges Academic Year 2026-27 Partner Relations Internship

Art and Wellness EnterprisesBentonville, Arkansas

$18+ / hour

About Art Bridges Art Bridges Foundation is the vision of philanthropist and arts patron Alice Walton. Since 2017, Art Bridges has created and supported projects that bring outstanding works of American art out of storage and into communities. Art Bridges partners with a growing network of over 200 museums of all sizes and locations on nearly 900 projects—impacting more than 5.3 million people across 49 states and Puerto Rico—to provide financial and strategic support for exhibition development, loans from the Art Bridges Collection and Partner Loan Network, and programs designed to educate, inspire, and deepen engagement with local audiences. The Art Bridges Collection represents an expanding vision of American art from the 19th century to present day and encompasses multiple media and voices. For more information, visit artbridgesfoundation.org. Required Documents to Apply: Please provide your resume and a cover letter explaining your interest in the Art Bridges Internship Program. You are also welcome to include a writing sample, though it is not required. Job Description: The Art Bridges Internship Program Since its launch in 2020, the Art Bridges Internship Program has hosted over 80 students and emerging arts professionals from across the country in positions throughout the foundation. Our Internship Program is committed to providing a wide array of professional development opportunities to individuals with any level of experience or exposure to working in the arts, nonprofits, or philanthropic organizations. Job Description Position: Art Bridges Academic Year 2026-27 Partner Relations Intern Location: Bentonville, AR (Hybrid) Position Type: Paid internship ($18/hr) Number of Available Positions: 1 Duration: August 31/September 1-November 20, 2026; January 19-April 9, 2027 Work Schedule: This is a part-time, hybrid role. Interns are expected to complete 10-15 hours of work per week, fulfilling a portion of those hours in the Art Bridges office every week. The hours can be split according to the intern’s schedule, prioritizing completion within Art Bridges’ operating hours of 8 am to 5 pm, Monday through Friday. Timeline: Applications are due by February 27, 2026, but may close earlier if capacity is reached. We encourage you to apply as soon as possible. Interns will be selected by April 30, 2026. Interns will start on August 31, 2026, with an orientation from 9 to 11 am, or September 1, 2026, with an orientation from 2 to 4 pm. (Interns will select one of these two start dates after accepting the position.) About the Position The Art Bridges Internship Program seeks eight interns for the 2026-27 academic year. Candidates are encouraged to apply for multiple roles with different departments based on their areas of interest. Partner Relations Department Overview: Partner Relations is responsible for stewarding and expanding Art Bridges’ national network of museum partners. We develop and sustain relationships that advance Art Bridges’ mission, ensuring partners are supported through every stage of collaboration, from initial engagement to long-term partnership. Our team connects data, strategy, and communication to guide how Art Bridges understands our partners’ needs and how to meet them. Intern projects may include: Conducting research on museums, cultural institutions, and other organizations to identify potential partners, assess alignment with the foundation’s mission, and compile key insights into reports that inform outreach and strategy. Supporting the analysis and visualization of partner network data to identify trends, regional impacts, and areas for growth. Utilizing mapping tools, dashboards, and other visual formats to communicate insights effectively. Assisting with pre-conference preparation, including background briefs on attending partners, itineraries, and material development for program teams. Internship Inclusions and Events Compensation: Paid and eligible for course credit Site visits to regional cultural institutions Past trips include Crystal Bridges Museum of American Art, the Momentary, Shiloh Museum of Ozark History, and Alice Walton School of Medicine. Participation in the Art Bridges Creative Career Chats (in person or virtual) Past guests include Robert Peterson (contemporary artist); Jason Herrick (Chief Philanthropy Officer, The Metropolitan Museum of Art); Nisa Mackie (Director of Learning & Audience Engagement, MoMA); Christopher Marley (contemporary artist); and many more. Professional development workshops and trainings Past topics include resume building, cover letter writing, curriculum vitae development, and job interview preparation. Networking opportunities with staff across Art Bridges and within other regional cultural institutions and organizations Introductory meeting with Art Bridges CEO Additional recreational and social activities, such as intern coffee chats, all-staff events, etc. Required Documents to Apply Please provide your resume and a cover letter explaining your interest in the Art Bridges Internship Program. You are also welcome to include a writing sample, though it is not required. Candidate Requirements Currently enrolled in a degree program (at the undergraduate or graduate level) at a college or university in the Northwest Arkansas region, or a recent graduate ( Enthusiasm for working in a dynamic, fast-paced environment and ability to work effectively in a team and independently Strong organizational and coordination skills with attention to detail Effective time-management skills Proficiency in Microsoft 365 and familiarity with CRM systems as well as research and web-based search tools strongly preferred Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Physical demands: Occasionally, while performing the duties of this job, the employee is required to travel independently, regionally, and in communities served. This position requires working at a desk, utilizing a computer and a telephone for prolonged periods of time, good eye-hand coordination, bending and stretching for filing, and the physical stamina to lift a minimum of 25 pounds to a height of at least three feet for art materials storage and preparation and as appropriate for the demands of the office. Visual acuity to review written materials is required for this job. Work environment: Work will be performed in an office environment, museum spaces, and communities served. Occasional evening and weekend hours may be required. The noise level in the office is usually low to moderate. Computer equipment : Laptops will be provided to interns. Art Bridges and DEAI At Art Bridges, diversity, equity, accessibility, and inclusion are central to all work and decisions made within our organization. We support our colleagues and partners in learning and growing together to make this important work part of our daily lives. Art Bridges is an equal opportunity employer and is committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage all qualified applicants, including women, minorities, individuals with disabilities, and veterans, to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States on your first day of work.

Posted 30+ days ago

Pomona College logo

Director, Foundation & Corporate Relations

Pomona CollegeClaremont, California

$140,000 - $165,000 / year

Job Posting Location: Claremont, CA Job Posting Title: Director, Foundation & Corporate Relations Job Description: ABOUT POMONA COLLEGE: Located near Los Angeles, California, Pomona College is widely regarded as one of the nation's premier liberal arts colleges. Established in 1887, Pomona College is known for small classes, a challenging curriculum, close relationships between students and faculty, and a range of student research and leadership opportunities. Pomona is a member of The Claremont Colleges. JOB PURPOSE: The Director, Foundation & Corporate Relations is responsible for developing and implementing a comprehensive strategy to identify, cultivate and solicit philanthropic support at six and seven-level figures from foundations and corporations in support of the College’s fundraising priorities. The Director, Foundation & Corporate Relations defines goals and objectives for the Foundation and Corporate Relations program and develops and implements strategic approaches to engaging foundations and corporate donors with a special focus on major foundations and corporations and partners of the College that support Advancement and College objectives. This position is also responsible for managing the Foundation & Corporate Relations team and working independently and collaboratively with faculty and staff across the College in pursuit of large-scale institutional gifts. ESSENTIAL FUNCTIONS: Reporting directly to the Assistant Vice President, Development, the Director, Foundation & Corporate Relations works independently and collaboratively to perform the following essential duties and responsibilities: Plan, organize and execute a comprehensive institutional fundraising program focused on acquiring six- and seven-figure operating, capital and restricted contributions for the College on a continuing basis. Provide clear oversight of all department activities to achieve established goals. Develop and maintain strong working relationships with a portfolio of national and international foundation and corporate prospects capable of providing philanthropic support at six- or seven-figure levels. Serve as a key partner in convening stakeholders around a shared funding agenda, and engaging in a regular cycle of identification, qualification, cultivation and solicitation of corporate and foundation supporters: Develop written strategies and briefings for the College’s top foundation and corporate prospects to be shared with the College’s President, Vice President for Advancement, Assistant Vice President, Complex Assets, Legacy, and Principal Gifts, and Assistant Vice President, Development in coordination with Advancement colleagues. Identify and secure, and as assigned, attend meetings between College leadership with foundation and corporation board members and executives. Working closely with the Assistant Vice President, Development, as well as other Advancement colleagues, develop a broad and deep understanding of current fundraising priorities across campus, as outlined by President, Vice President Academic Affairs & Dean of the College, and Academic and Research Associate Deans. Articulate institutional priorities as philanthropic propositions that align with organizational funders. Meet regularly with Advancement and College leadership to prioritize funding opportunities and match prospective funding sources with institutional priorities. Lead and implement the development of large-scale interdisciplinary proposals in close collaboration with Advancement leadership, Academic Affairs, sponsored research, department chairs, faculty, and other partners and stakeholders across College. Write, edit, and submit letters of intent and full proposals for six- and seven-figure institutional contributions, and present relevant gift opportunities to foundation and corporate leaders in partnership with relevant College leadership, faculty, and staff. Represent and act on behalf of the College in meetings with foundations and corporations, with partners from the Claremont colleges, and in meetings with external collaborators (local, national, or international), community-based organizations, and collaborating non-governmental organizations, as appropriate. Maintain a high-quality stewardship process for foundation and corporate relations in coordination with Office of Stewardship and Offices of Advancement Communications and College Events: Oversee and facilitate the distributed management of existing institutional grants, grant spending, and report submission, in collaboration with key stakeholders (e.g., academic deans, and faculty members, the Academic Dean’s Office, finance staff and other colleagues as appropriate.) With support from the Assistant Director, Foundation & Corporate Relations, develop and deploy “self-help” resources and accompanying central services to define for faculty the roles and responsibilities of all involved in seeking organizational funding opportunities. Serves on College committees and task forces as needed and assigned, including the Faculty Research Committee and the Center for Global Engagement Design Committee. Collaborate with foundation and corporate relations colleagues across the liberal arts college community to stay current on best practices and trends in the field. Plan and oversee the Office of Foundation an Corporate Relation’s budget in consultation with the Assistant Vice President, Complex Assets, Legacy and Principal Gifts and Chief of Staff and Advancement Operations. Responsible for monitoring and evaluating direct reports, and overall department staff performance. Maintain an efficient, collegial, and proactive work environment within the Foundation & Corporate Relations office and collaborating departments, ensuring the team’s completion of all staff trainings required by the College. Support special projects and perform other tasks and duties as assigned. QUALIFICATIONS: Education: Bachelor’s degree in a fund raising or writing field, a liberal arts or related field, or equivalent combination of relevant education and experience required. An advanced degree and PhD is preferred. Licenses/Certificates: A valid driver’s license or equivalent means of reliable transportation to off-site meetings and events is required. A minimum of 5 to 7 years of direct experience with increasing responsibility in foundation and corporate relations with an increasing level of success and experience is required. At least 5 to 7 years of experience at an academic institution and service on a senior management team is highly preferred. REQUIRED KNOWLEDGE AND CRITICAL SKILLS: This position must possess the knowledge, skills and abilities to be able to successfully perform the essential functions of the job or must be able to demonstrate how the essential functions will be performed (with or without reasonable accommodation) using other knowledge, skills and abilities not listed below: Deploy professional skills in Foundation & Corporate Relations, in collaboration with colleagues, to best promote the College’s strategic interests: Must have experience with developing and writing funding proposals for foundations and corporations. Familiarity with the missions of the Claremont colleges. Excellent team building and leadership skills. Proactive, entrepreneurial skill set with a clear understanding of the liberal arts college and mission. Must understand and communicate the mission and history of the College’s liberal arts environment. Demonstrate effective, accurate and clear communication with excellent verbal, written, interpersonal, reading, and leadership skills to supervise, facilitate, motivate and inspire a highly diverse group of employees, student employees, temporary workers, contract employees, etc. Must also assist and communicate well with parents, students, alumni, volunteers, community partners, and other possible stakeholders. Operate computers with basic Microsoft Office software (such as Word, Excel, Outlook, Access, and PowerPoint) and associated professional software (such as Salesforce CRM, Workday, Box, Tableau, Internet research tools, menu-driven databases, etc.). Demonstrate understanding of the use of technology/devices/equipment in assessing and improving division and department systems and processes to achieve annual goals and maintain confidentiality. Handle all activities and highly confidential information with patience, discretion, good judgment, courtesy, and tact while working with people from a wide variety of backgrounds. Prioritize and perform multiple projects, meet deadlines, respond to others in a timely manner, and work both independently and as a collaborative member of the College with a high standard of integrity and ethics, in support of the College’s strategic vision and the division’s as well as the department’s annual goals. Use exceptional organizational and time management skills to complete work with accuracy and a keen attention to detail. Operate the College’s vehicles safely for campus-related work and meet all insurance-related requirements. REQUIRED HOURS: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday – Friday. Holiday, weekend, and evening work hours will be required. Travel will be required. Regular hours may vary due to needs of the College or division. Lindauer, a global search and talent firm, has been retained to conduct this search on behalf of Pomona College. Applications, communications, nominations, and inquiries can be submitted through the Lindauerwebsite. ADDITIONAL POSITION DETAILS: The rate for this role is between $140,000 - $165,000 with a competitive benefits package. The specific factors that the College will consider when offering a salary to an individual will include, but not be limited to: education, training, relevant prior experience, and performance in prior roles. All staff positions are ineligible for visa or permanent resident card sponsorship. As a California employer, Pomona College requires all employees to be residents of California. ADA/OSHA: This job description defines the essential job duties of this position. The College expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA). DISCLAIMER: This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. When duties and responsibilities change and develop, the College will review this job description and make changes of business necessity.

Posted 4 weeks ago

Johnson & Johnson logo

Senior Project Manager – Professional Relations Liaison , Orthopedics

Johnson & JohnsonWarsaw, Indiana
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: Project/Program Management Group Job Sub Function: Project/Program Management Job Category: Professional All Job Posting Locations: Palm Beach Gardens, Florida, United States of America, Warsaw, Indiana, United States of America Job Description: Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech DePuy Synthes is recruiting for a Senior Project Manager – Professional Relations Liaison located in Warsaw, IN, Palm Beach Gardens, FL. This position will require 20-40% travel. On October 14, 2025, Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. It is anticipated following conclusion of the transaction, you would be an employee of DePuy Synthes, and your employment would be governed by Orthopaedics employment processes, programs, policies, and benefit plans. Details of any planned changes would be provided to you by Orthopaedics at an appropriate time and subject to any necessary consultation processes. The DePuy Synthes Senior Project Manager, Professional Relations Liaison will be responsible for providing strategic insights gained from key customers, identifying thought leaders in the therapeutic space, leading thought leader engagements, while coordinating all company contact with thought leaders including development, marketing, professional education, Health Economic & Market Access, Clinical, and other functions. Responsibilities: Coordinates commercial advisory board meetings, calendar of engagements and content for the DePuy Synthes organization as well as other engagement opportunities. Lead the development and execution of thought leader engagement strategy; this includes developing and coordinating an integrated plan that includes contacts and activities across multiple functions and industry conferences Collaborates closely with several functional areas within the organization including marketing, clinical affairs, medical affairs, regulatory, R&D and other corporate functions in support of DePuy Synthes. strategic plans and business objectives. Partners with GSM, US Marketing, Professional and Commercial Education and New Technology Managers to facilitate the external evaluation and launch of new technologies, product development, clinical and education strategy and marketing messaging. Identifies, cultivates, and maintains professional relationships with physicians, and medical associations and defines appropriate engagement activities Develops and executes commercial engagement plan and maintains relevant customer relationship management (CRM) tool. Works cross functionally to drive and develop aligned external engagement strategies across multiple stakeholder groups Provides leadership and insights to DePuy Synthes leadership team for relevant activities and thought leader engagements. This role may require 20-40% travel. Partners with GSM, US Marketing, Professional and Commercial Education and New Technology Managers to facilitate the external evaluation and launch of new technologies, product development, clinical and education strategy and marketing messaging. Qualifications: A minimum of a Bachelor's degree is required A minimum of 6 years of relevant business experience is required Experience and success in working with and interacting with HCPs and KOLs is required Ability to influence without authority and work with cross-functional teams in the development and delivery of brand strategic imperatives is required Demonstrated success of collaboration with critical internal and external stakeholders and substantial customer interface is required Track record of driving necessary strategic change to meet changing business needs is required Understands business processes, high negotiation skills and has passion to achieve sustained, superior results are required Strong background of regional execution, developing marketing capabilities including market insights, understanding KOL development and regulatory environment is highly preferred Experience successfully managing in a matrix environment is required Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource. Required Skills: Preferred Skills: Agile Decision Making, Agility Jumps, Analytics Insights, Business Alignment, Continuous Improvement, Cross-Functional Collaboration, Leadership, Organizational Project Management, Organizing, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Statement of Work (SOW), Technical Credibility

Posted 2 days ago

Elevance Health logo

Network Relations Consultant Senior (Value-Based Program Specialist) – LTSS

Elevance HealthColumbus, Indiana

$70,800 - $106,200 / year

Anticipated End Date: 2026-02-20 Position Title: Network Relations Consultant Senior (Value-Based Program Specialist) – LTSS Job Description: Network Relations Consultant Senior (Value-Based Program Specialist) – LTSS Location: This position is based in Ohio or Indiana; This role is responsible for Value-Based Program (VBP) activities supporting both Indiana and Ohio markets. The position may be based in either state, with the expectation of cross-market collaboration and support. 3075 Vandercar Way, Cincinnati, OH 45209 8940 Lyra Drive, STE 300, Columbus, OH 43240 4361 Irwin Simpson Road, Mason, OH 45040 6000 Lombardo Center, STE 200, Seven Hills, OH 44131 220 Virginia Ave., Indianapolis, IN 46204 In Office Expectation: Hybrid 1; This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Schedule: Monday-Friday, 8:00 AM - 5:00 PM Eastern Time The Network Relations Consultant Senior (Value-Based Program Specialist) is responsible for and is fully dedicated to delivering on the LTSS commitment to linking provider payment to improved performance. This role will support the design and modification of LTSS VBPs, based on stakeholder feedback and utilization. LTSS programs deliver high‐quality, trauma informed, culturally competent, person‐centered coordination for all members that addresses physical health, behavioral health, long term services and supports, and psychosocial needs. How You Will Make an Impact Primary duties may include, but are not limited to: This associate will partner with the state, other LTSS contractors, and stakeholders to support the deployment of Value Based Payment methodologies for home and community-based services and long-term care nursing facility services, as well as to providers of other covered services, to meet provider needs and drive quality. In addition to advising on innovative programming for the health plan and supporting the VBPs, the role will be responsible for provider training, technical assistance, utilization, and performance monitoring related to the VBP offerings. Work collaboratively with stake holders to define key VBP performance indicators and deliver accurate and timely program performance to the providers as defined by program-specific requirements. Establish a core set of measures to be included in all provider feedback reports, standardized across all LTSS Contractors issuing the feedback reports. May be responsible for coordinating negotiated contracts for new and existing providers as needed. Functions as a high-level technical resource to resolve or facilitate complex provider issues. Coordinates Joint Operation Committees (JOC) of larger provider groups, driving the meetings in the discussion of issues and changes. Identifies and reports on provider utilization patterns which have a direct impact on quality-of-service delivery. Tracks and conduct provider refresher training as needed. Researches issues that may impact future provider negotiations or jeopardize network retention. Travels to worksite and other locations, as necessary. Minimum Requirements: Requires a Bachelor's degree and a minimum of 5 years of customer service experience including 2 years’ experience as a Network Management Representative; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities, & Experiences: Prior experience as an LTSS or HCBS provider or in a provider office is preferred. Experience training or mentoring preferred. Value Based contracting/payment concepts experience preferred. Provider education experience preferred. Experience presenting to various levels of leadership strongly preferred. High-level of data organization is highly preferred. Ability to operate independently is highly preferred. For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $70,800.00 to $106,200.00 annually. Locations: Columbus, OH In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. *The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, paid time off, stock, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Job Level: Non-Management Exempt Workshift: Job Family: PND > Provider Relationship Account Mgmt Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration .

Posted 1 week ago

Optima Medical logo

Provider Relations Coordinator

Optima MedicalScottsdale, Arizona

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Overview

Schedule
Full-time
Career level
Entry-level
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

About Optima Medical:
Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130+ medical providers, who care for more than 200,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities "Live Better, Live Longer" through personalized healthcare, with a focus on preventing the nation’s top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management, and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard. The ideal candidate will have experience in a fast-paced, provider-focused environment and a passion for building strong relationships that support excellent patient care.
Responsibilities:
  • Serve as the primary point of contact for providers in their assigned region, ensuring their needs and concerns are addressed in a timely and professional manner
  • Communicate with new providers before their official start date to confirm home location assignments and coordinate training schedules
  • Support provider onboarding and offboarding processes, coordinating with internal departments to ensure a smooth transition
  • Assist with maintaining provider records, contracts, and related documentation
  • Facilitate communication between providers and leadership to enhance engagement, retention, and satisfaction
  • Provide administrative support for training and development within the assigned region, including scheduling sessions, tracking attendance, monitoring completion, and maintaining training materials
  • Assist in planning and coordinating provider meetings, events, and recognition activities
Qualifications:
  • At least 1 year of experience in provider relations, medical staff services, or healthcare administration preferred
  • Strong organizational and administrative skills with the ability to manage multiple priorities simultaneously
  • Excellent interpersonal, written, and verbal communication skills to effectively collaborate with providers and staff at all levels
  • Experience with ADP or other HRIS platforms
  • Positive, professional demeanor with a strong focus on service and relationship management
  • Timeliness, dependability, and attention to detail
Why join our team?
  • Substantial growth opportunities
  • Leadership and mentoring
  • Resources to further career development
  • Fun work environment (lunches, events, holiday parties)
  • Benefits (medical/vision/dental/401k/paid holidays)
  • Supportive and positive work environment

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