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OPERATIONS TEAM MEMBER - Elizabethtown Sports Park

ETSP SFM, LLC

LOCATION: Elizabethtown, KY

DEPARTMENT: OPERATIONS

REPORTS TO: EVENT COORDINATOR

STATUS: SEASONAL (NON-EXEMPT)

ABOUT THE COMPANY:

Elizabethtown Sports Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Elizabethtown, KY. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Elizabethtown Sports Park is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Team Member provides the first point of contact for all guests during events. The Operations Team Member is expected to provide excellent customer service to all guests and to always display a vast amount of knowledge of the facility's programs and offerings.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Greet guests and provide information or direction as needed
• Provide courteous and friendly first-in-class service to all guests
• Be knowledgeable about facility programs (format, pricing, meeting dates/times)
• Record and file waivers and event information
• Assist with all aspects of the event
• Have open communication with trainers, EMS, and security during event
• Provide ice for trainer if necessary
• Monitor doors and hallways during event hours
• Maintain confidentiality with guest and Team Member information
• Resolve all guest concerns and complaints and/or direct to appropriate Manager
• Know and enforce the facility's policies and procedures
• Assist with coordinating all facility events and parties
• Communicate clearly and timely with Manager(s)-On-Duty (MOD), gym attendants and party hosts to ensure proper setup, coordination of activities, and cleanup for all parties
• Ensure guest satisfaction and a high level of guest service by providing timely and clear communication with guests
• Distribute collateral materials (flyers, etc.) to cross promote all facility programs; maintain flyers in facility for parties, distribute to guests, program participants and cross market, as appropriate
• Support social marketing strategy to ensure optimal event promotion parties are promoted on local sites
• Complete special projects, daily assignments and other duties as directed by management

MINIMUM QUALIFICATIONS:

• Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others
• Customer service experience preferred or quick study

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 30 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Will be required to operate a computer
• Facility has intermittent noise

PREFERRED:

• Have a basic understanding of sports
• Customer service experience
• Event experience