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Service Coordinator/Customer Service Representative-logo
Service Coordinator/Customer Service Representative
Closet FactoryBethel, Connecticut
Closet Factory Bethel, CT We are searching for another member to add to our close-knit team of individuals in Customer Service in Fairfield County. We are a hard-working company and are seeking to improve our performance with like-minded team players. We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs. We are looking for an experienced, team-oriented, customer service driven individual who understands the role the front desk staff plays to be the "face" of the Closet Factory. Our client representative team is essential to the daily success of our company. And their ability to uphold the positive presentation and efficient skills to ensure scheduling and communication success are extremely valued. Our office is fast paced where no two days are the same. There is a high level of activity, so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests. There is a team atmosphere in the Office and all challenges are handled as a group. All clients need to be handled with care, so we are looking for those individuals with great customer service skills. Your responsibilities will include: Answering phone calls/collecting payments Maintaining customer database and input of information into computer Effectively collaborating across departments to ensure all internal and external customer needs are met. Working with Customers professionally on all inquiries Building strong working relationships with customers Required Qualifications/Skills Detail-oriented, organized, consistent, dependable, and honest in the dealings and be able to multi-task Analytical / data-driven mindset; good with numbers, and spreadsheets; experience working with computers Obsessive focus on timelines, deliverables and client satisfaction Enthusiastic about learning new skills and software systems Comfortable working sometimes solo, interacting with other team members happening virtually via email or chat. The position is primarily work in the office and the candidate would be based in Bethel, CT with a Monday to Friday schedule. Benefits: Health insurance Paid time off 401K Bonus Pay Holiday Pay Hours are: Monday – Friday 8:00 AM to 4:00 PM Saturday 10:00 AM- 3:00 PM If this sounds exciting, please email your resume. Job Type: Full-time Salary: $18-22/hour.

Posted 30+ days ago

Assistant Service Manager / Service Advisor-logo
Assistant Service Manager / Service Advisor
Toyota of MelbourneMelbourne, Florida
Assistant Service Manager / Service Advisor Every employee with Toyota of Melbourne is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team! Benefits Medical, Dental, Vision Insurance Life Insurance 401k Paid Training Saturday Lunches Employee discounts on products & services Performance based SPIFFS Responsibilities Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently Qualifications Organized and friendly personality Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance. Minimum one year Dealership Service Writer experience required Clean driving record Willing to submit to a pre-employment background check & drug screen “We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.”

Posted 2 weeks ago

Service Coordinator/Customer Service Representative-logo
Service Coordinator/Customer Service Representative
Closet FactoryBethel, Connecticut
Closet Factory Bethel, CT We are searching for another member to add to our close-knit team of individuals in Customer Service in Fairfield County. We are a hard-working company and are seeking to improve our performance with like-minded team players. We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs. We are looking for an experienced, team-oriented, customer service driven individual who understands the role the front desk staff plays to be the "face" of the Closet Factory. Our client representative team is essential to the daily success of our company. And their ability to uphold the positive presentation and efficient skills to ensure scheduling and communication success are extremely valued. Our office is fast paced where no two days are the same. There is a high level of activity, so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests. There is a team atmosphere in the Office and all challenges are handled as a group. All clients need to be handled with care, so we are looking for those individuals with great customer service skills. Your responsibilities will include: Answering phone calls/collecting payments Maintaining customer database and input of information into computer Effectively collaborating across departments to ensure all internal and external customer needs are met. Working with Customers professionally on all inquiries Building strong working relationships with customers Required Qualifications/Skills Detail-oriented, organized, consistent, dependable, and honest in the dealings and be able to multi-task Analytical / data-driven mindset; good with numbers, and spreadsheets; experience working with computers Obsessive focus on timelines, deliverables and client satisfaction Enthusiastic about learning new skills and software systems Comfortable working sometimes solo, interacting with other team members happening virtually via email or chat. The position is primarily work in the office and the candidate would be based in Bethel, CT with a Monday to Friday schedule. Benefits: Health insurance Paid time off 401K Bonus Pay Hours are: Monday – Friday 8:00 AM to 4:00 PM Saturday 10:00 AM- 3:00 PM If this sounds exciting, please email your resume. Job Type: Full-time Salary: $18-22/hour.

Posted 2 days ago

Service Coordinator/Customer Service Representative-logo
Service Coordinator/Customer Service Representative
Closet FactoryBethel, Connecticut
Closet Factory Bethel, CT We are searching for another member to add to our close-knit team of individuals in Customer Service in Fairfield County. We are a hard-working company and are seeking to improve our performance with like-minded team players. We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs. We are looking for an experienced, team-oriented, customer service driven individual who understands the role the front desk staff plays to be the "face" of the Closet Factory. Our client representative team is essential to the daily success of our company. And their ability to uphold the positive presentation and efficient skills to ensure scheduling and communication success are extremely valued. Our office is fast paced where no two days are the same. There is a high level of activity, so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests. There is a team atmosphere in the Office and all challenges are handled as a group. All clients need to be handled with care, so we are looking for those individuals with great customer service skills. Your responsibilities will include: Answering phone calls/collecting payments Maintaining customer database and input of information into computer Effectively collaborating across departments to ensure all internal and external customer needs are met. Working with Customers professionally on all inquiries Building strong working relationships with customers Required Qualifications/Skills Detail-oriented, organized, consistent, dependable, and honest in the dealings and be able to multi-task Analytical / data-driven mindset; good with numbers, and spreadsheets; experience working with computers Obsessive focus on timelines, deliverables and client satisfaction Enthusiastic about learning new skills and software systems Comfortable working sometimes solo, interacting with other team members happening virtually via email or chat. The position is primarily work in the office and the candidate would be based in Bethel, CT with a Monday to Friday schedule. Benefits: Health insurance Paid time off 401K Bonus Pay Holiday Pay Hours are: Monday – Friday 8:00 AM to 4:00 PM Saturday 10:00 AM- 3:00 PM If this sounds exciting, please email your resume. Job Type: Full-time Salary: $18-22/hour.

Posted 2 weeks ago

Service Department BDC Representative Customer Service (entry level appointment scheduler)-logo
Service Department BDC Representative Customer Service (entry level appointment scheduler)
Your Auto GiantWesley Chapel, Florida
Join our team at Hyundai, Mazda and Chevrolet of Wesley Chapel! We are a busy car dealership in the Wesley Chapel area looking for the right individuals to fill full time positions in our Service BDC. (Great benefits available after 90 days.) Daily tasks would include but are not limited to; answering inbound phone calls and tending to customer needs for their vehicles via phone, following up with customer requests from our website via phone, email and text, scheduling service appointments, outbound customer retention phone calls as well as general clerical duties. Requirements: Clear, cordial phone etiquette. Ability to work well in a busy high stress environment. Team player, while also being able to work independently. Great listening and problem solving skills. MUST be great at multi-tasking. Ability to self-start and complete tasks in a timely manner with little to no supervision. MUST be responsible, mature and have a positive attitude. Be prepared and on time, have great attendance. Microsoft Office skills are a plus, must be proficient with email and data entry. Automotive knowledge is a huge plus but not necessarily required. Training takes place in New Port Richey office. Mandatory background, driver’s license and drug test.

Posted 1 week ago

Full Service Catering Customer Service Associate-logo
Full Service Catering Customer Service Associate
Wawa, Inc.Swedesboro, NJ
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter. What you'll do: Greet and engage with customers to ensure their needs are met both quickly and courteously. Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well keeping our coffee station clean and organized. Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products. Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting. Help keep our stores clean and safe by following all established policy, procedures, and guidelines. Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.Benefits: We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical/dental vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to other benefit and wellness programs. Eligibility for Wawa Benefits is defined under the terms of the plan(s)Qualifications: Great communication and customer service skills. Ability to thrive in a fast-paced environment and multitask like a pro. Must be 16+ years old with reliable transportation. Enjoys working in a team environment. The hourly range for this position is $16.00 - $20.00 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am - 6am. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Posted 2 weeks ago

Automotive Service Technician (mobile service)-logo
Automotive Service Technician (mobile service)
Sheehy Auto StoresRichmond, Virginia
Sheehy Auto Stores is honored to win the 2024 Baltimore Sun, Richmond Times Dispatch, and Washington Post Top Workplaces Award!!! Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team! Sheehy Auto Stores is seeking skilled Service Technicians to join our team. Skilled technicians are in high demand. So, to keep a good service tech, you have to treat them right. Here, you'll work alongside some of the best in the business. You'll also be responsible for diagnosing and repairing client and dealership vehicles while maintaining a positive relationship with clients. We run an honest shop and need honest, hard-working techs. Only those who value integrity and ethics need to apply. We don't take a "one-size-fits-all" approach regarding our employees Benefits . Our programs are designed to improve your life at work and at home. Health, Vision, and Dental Insurance Paid Maternity & Paternity after one year of employment Paid Training Career Advancement 401(K) and profit sharing Compensation based on experience and certifications; $50K up to $200K! Responsibilities Examine and diagnose vehicles Discuss repairs with the shop foreman or service advisor Communicate additional service requests to a service advisor Plan work procedures in cooperation with the shop foreman Provide labor time estimates to a service advisor Monitor repair time and update service advisor regularly Maintain strict adherence to dealership policies on vehicle care and operation Complete story and documentation for client repairs Assist in mentoring technician trainees Attend company and factory training Keep current with factory technical bulletins Understand and follow federal, state, and local regulations (such as disposal of hazardous waste) Requirements High school diploma or GED One-three years of related experience and training Must be authorized to work in the USA Able to pass pre-employment background checks, MVR, and drug screen Must have a valid driver's license with a clean driving record Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. Sheehy Auto Stores is an Equal Employment Opportunity Employer

Posted 4 days ago

Automotive Service Technician - Mobile Service Technician-logo
Automotive Service Technician - Mobile Service Technician
Krause Auto GroupHuntersville, North Carolina
At Huntersville Ford, keeping customers automobiles on the road is what makes us great. We are currently seeking a Mobile Service Auto Technician / Auto Mechanic to join our team and are interested in speaking with candidates that have various levels of expertise. Oil change, Electrical Technicians, Transmission Specialist, Engine techs, and all levels apply online to become part of the Huntersville Ford Family. Top Pay!! Tons of Work!! Huntersville Ford - Krause Automotive Group - is looking for an Automotive Service Technician. We are a locally owned and operated dealership located in the southern end of the Lake Norman Area. Our community trusts us, and our commitment to excellent customer service keeps our neighbors coming back. What we offer: 5 year / $25,000 technician retention bonus Free Health Insurance Option Available HSA company match contribution Dental, and Vision Insurance Available Short and Long Term Disability Insurance Available 401k options available Paid Vacations and Holiday Pay Employee appreciation celebrations Career advancement opportunities, promote from within Employee Discounts on products and services Family owned and operated Employee vehicle purchase plans Flexible Work Schedule Long term job security We provide a great learning environment for Technicians with continuing education and hands-on training. Available Positions : Mobile Service Technician Quick Lube Technician Entry-Level Service Technician Experienced Service Technician Heavy Line Technician Transmission Technician Master Certified Technician Technician Specific Benefits Shop equipped with the newest technology Uniforms provided Discounts on products and services Highly productive shop Career advancement opportunities, promote from within Continued education, manufacturer hands on and web-based training Clean and professional work environment Competitive wages Mobile Service Technician Responsibilities Soft Skills: Consumer Centric Personable Organized Proficient Communication Skills Computer Savvy– Ability to navigate a tablet: Perform Repair Order write up Completion of Repair Order, and closing out Repair Order Complete Multi-Point Inspection Access PTS for all technical, vehicle capacities, specifications and OASIS monitoring(searching for any Open FSA’s) Technical Skills: Base Level Tech B/C Basic Electrical Knowledge Coach-Ability Quality Driven Scan Tool Usage– IDS, FDRS, Generic Scanner(optional dealer preference) Ability to Program Modules, Perform DTC’s Retrieval, and Possible PID interpretation Physical Capabilities: Flexibility:– Tech will be Bending, Squatting, and Laying on the Ground– Physical stature that allows Under Vehicle services to be performed Easily and repetitively standing from a prone position Willingness to work in diverse weather conditions Physical strength to lift a tire onto the vehicle from a crouching position.– Some Mobile Service Van repairs may necessitate the ability to lift between 75 and 100 pounds Quick Lube Technician Responsibilities Check and communicate oil level to teammates Ensure tire pressure for proper inflation Inspect and refill fluid levels as necessary Complete vehicle inspection Install a new oil drain plug and a new oil filter Clean and lubricate fittings as needed Providing excellent customer service keeping in mind that our customer’s perspective comes first Service Technician Responsibilities Perform work specified on the repair order with efficiency and in accordance with dealership Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc. Communicate directly with the Service Advisor so that customers are informed if any additional service is needed. Provide an estimate of time needed for additional repairs Execute repairs under warranty to manufacturer specifications Qualifications Previous experience at an automotive dealership a plus Years of experience vary per position High school diploma or equivalent Ford certified a plus Dexterity, requiring a steady hand, excellent hand-eye coordination Mechanical and troubleshooting skills Excellent customer service skills Basic computer competencies Positive, friendly attitude, along with a customer service mentality Enjoy working in a fast-paced environment Team player with ability to collaborate with others effectively Ability to learn new technology, repair and service procedures and specifications Able to operate electronic diagnostic equipment Valid driver's license and clean driving record Willing to submit to pre-employment drug screen and background check We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.

Posted 3 weeks ago

Customer Service Rep / Service Writer-logo
Customer Service Rep / Service Writer
Yancey Bros. Co.Albany, Georgia
Who We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. What You Will Be Doing: As the customer service representative (on-site), you will be essential in ensuring the proper communication within the Machine Service Center as well as with customers, internal and external. You will serve as the initial contact for customer shop repairs. You will quote, schedule, open, close and track jobs. This position will also be responsible for monitoring cost of the job versus invoice amounts, setting target dates, and tracking jobs. Your goal is to ensure customer satisfaction. Primary Responsibilities: Quote machine repairs. Act as the initial contact for customers and communicate with them regarding their repairs. Manage jobs by opening, closing, tracking, and scheduling as needed. Monitor the cost of the job versus the invoice amount. Preorder parts and communicate tooling needs to Team Leaders. Meet and maintain company metrics in service performance. Additional Responsibilities: Participate in required safety program, and work in a safe manner. Additional duties as assigned by manager. Who We Are Looking For: To be successful in this position you should have excellent communication skills. You should possess a strong sense of urgency and desire to provide superior customer service with a diverse and detailed knowledge of Caterpillar products as related to service and repairs. The ability to take direction and work in a team environment is essential to this position as well. Education/Experience: Specific industry experience desired or equivalent college degree. Required Qualifications/Skills: Excellent communication and customer service skills. Diverse and detailed knowledge of Caterpillar products as related to service and repairs. Generally this may encompass 3-5 years experience with troubleshooting and repairs. PC skills At least two (2) years assisting customers with accounts in person and over the phone Experience prioritizing work flows that have fluid demands Extremely organized Preferred Qualifications/Skills: Microsoft office Basic Computer skills Values: At Yancey Bros. Co, we are always looking to add people to our team who share our core values: Safety: We value the lives and health of our team and customers above all else. Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly. Teamwork: We work as one across our organization for the benefit of our customers. Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide. Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results. Ideal candidates will demonstrate the following values: Acting in a safe manner Exhibiting honesty and integrity Acting in a fair and ethical manner Team mentality Delivering quality results Embraces change / improvement Exhibiting superior customer service skills Exhibiting pride and ownership Working with a sense of urgency Exhibiting a winning attitude What We Offer: Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more. Competitive Pay Structure Competitive Pay Individual Bonus Opportunities Available Technician Tool Allowance 401k Plan Strong Company Match Employee Profit Sharing Financial Wellness Coaching Employee Wellness Program Medical, Vision, Dental Insurance Prescription Drug Coverage Flexible Spending Accounts Short & Long Term Disability Group Life Insurance Personal Time Off Paid Holidays Paid Sick Leave Career Development Tuition Reimbursement Ongoing Training Advancement Opportunities

Posted 30+ days ago

Assistant Service Manager / Service Advisor-logo
Assistant Service Manager / Service Advisor
AMSIMelbourne, Florida
Assistant Service Manager / Service Advisor Every employee with Toyota of Melbourne is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team! Benefits Medical, Dental, Vision Insurance Life Insurance 401k Paid Training Saturday Lunches Employee discounts on products & services Performance based SPIFFS Responsibilities Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently Qualifications Organized and friendly personality Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance. Minimum one year Dealership Service Writer experience required Clean driving record Willing to submit to a pre-employment background check & drug screen “We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.”

Posted 2 weeks ago

Service Coordinator/Customer Service Representative-logo
Service Coordinator/Customer Service Representative
Closet Factory of WestchesterBethel, Connecticut
Closet Factory Bethel, CT We are searching for another member to add to our close-knit team of individuals in Customer Service in Fairfield County. We are a hard-working company and are seeking to improve our performance with like-minded team players. We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs. We are looking for an experienced, team-oriented, customer service driven individual who understands the role the front desk staff plays to be the "face" of the Closet Factory. Our client representative team is essential to the daily success of our company. And their ability to uphold the positive presentation and efficient skills to ensure scheduling and communication success are extremely valued. Our office is fast paced where no two days are the same. There is a high level of activity, so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests. There is a team atmosphere in the Office and all challenges are handled as a group. All clients need to be handled with care, so we are looking for those individuals with great customer service skills. Your responsibilities will include: Answering phone calls/collecting payments Maintaining customer database and input of information into computer Effectively collaborating across departments to ensure all internal and external customer needs are met. Working with Customers professionally on all inquiries Building strong working relationships with customers Required Qualifications/Skills Detail-oriented, organized, consistent, dependable, and honest in the dealings and be able to multi-task Analytical / data-driven mindset; good with numbers, and spreadsheets; experience working with computers Obsessive focus on timelines, deliverables and client satisfaction Enthusiastic about learning new skills and software systems Comfortable working sometimes solo, interacting with other team members happening virtually via email or chat. The position is primarily work in the office and the candidate would be based in Bethel, CT with a Monday to Friday schedule. Benefits: Health insurance Paid time off 401K Bonus Pay Holiday Pay Hours are: Monday – Friday 8:00 AM to 4:00 PM Saturday 10:00 AM- 3:00 PM If this sounds exciting, please email your resume. Job Type: Full-time Salary: $18-22/hour.

Posted 30+ days ago

Service Coordinator/Customer Service Representative-logo
Service Coordinator/Customer Service Representative
Closet Factory of WestchesterBethel, Connecticut
Closet Factory Bethel, CT We are searching for another member to add to our close-knit team of individuals in Customer Service in Fairfield County. We are a hard-working company and are seeking to improve our performance with like-minded team players. We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs. We are looking for an experienced, team-oriented, customer service driven individual who understands the role the front desk staff plays to be the "face" of the Closet Factory. Our client representative team is essential to the daily success of our company. And their ability to uphold the positive presentation and efficient skills to ensure scheduling and communication success are extremely valued. Our office is fast paced where no two days are the same. There is a high level of activity, so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests. There is a team atmosphere in the Office and all challenges are handled as a group. All clients need to be handled with care, so we are looking for those individuals with great customer service skills. Your responsibilities will include: Answering phone calls/collecting payments Maintaining customer database and input of information into computer Effectively collaborating across departments to ensure all internal and external customer needs are met. Working with Customers professionally on all inquiries Building strong working relationships with customers Required Qualifications/Skills Detail-oriented, organized, consistent, dependable, and honest in the dealings and be able to multi-task Analytical / data-driven mindset; good with numbers, and spreadsheets; experience working with computers Obsessive focus on timelines, deliverables and client satisfaction Enthusiastic about learning new skills and software systems Comfortable working sometimes solo, interacting with other team members happening virtually via email or chat. The position is primarily work in the office and the candidate would be based in Bethel, CT with a Monday to Friday schedule. Benefits: Health insurance Paid time off 401K Bonus Pay Holiday Pay Hours are: Monday – Friday 8:00 AM to 4:00 PM Saturday 10:00 AM- 3:00 PM If this sounds exciting, please email your resume. Job Type: Full-time Salary: $18-22/hour.

Posted 1 week ago

AUTO SERVICE Service Advisor-logo
AUTO SERVICE Service Advisor
Jim Glover ChevroletTulsa, Oklahoma
Job Summary We are looking for individuals who can think on their feet and communicate effectively to join our team! As a Service Advisor, you will primarily be responsible for initiating and processing requests for repair services, providing administrative support to the Service Department as well as keeping customers apprised of work progress. Benefits Full time Health, Medical and Dental Paid time off and vacation Growth opportunities Employee vehicle purchase plans Family owned and operated Long term job security Flexible Work Schedule Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensure the daily inventory of technicians' time is consistently sold to service customers Distribute work between technicians efficiently Answer technical questions about vehicle problems, warranties, services, and repairs Maintain Customer Success Index at or above company standards Assist in diagnosing vehicle problems; order parts and tools as necessary Oversee administration of warranty claims as well as training and supervising of service department Reinforces company policies and adheres to company standards Encourages compliance with applicable laws and regulations Maintain good working relationship with factory(s) and foster positive employee relations Qualifications Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver’s license Company Blurb We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 1 day ago

Roofing Service Foreman And Service Laborers (Commercial Roofs)-logo
Roofing Service Foreman And Service Laborers (Commercial Roofs)
CentiMarkBloomington, MN
ROOFING SERVICE FOREPERSON and SERVICE LABORERS (Commercial Roofs) CentiMark Corporation, a National leader in the commercial/industrial roofing industry, has an exceptional opportunity for an experienced Roofing Service Foreperson and Service Laborers. ROOFING SERVICE FOREPERSON Job Responsibilities Ability to diagnose roof leaks, and Make appropriate repairs on all types of roofs. Small repair jobs and roof maintenance Job Qualifications: Working knowledge of commercial/industrial roofing procedures and safety. Experience in EPDM, TPO, PVC, Mod. Bit. & metal roof repairs Excellent communication, analytical, leadership, interpersonal, problem solving and organizational skills. Authorized to work in the United States Valid state driver's license (in good standing) is required. Must pass pre-employment drug test. Service Helper experience preferred, but not required. SERVICE LABORERS Job Qualifications Able to lift up to 50 lbs. Able to climb up and down ladders to minimum heights of 25 Feet Able to work within a team environment At least 18 years of age or older Authorized to work in the United States Have reliable transportation Must pass a pre-employment Drug test Roofing knowledge is preferred, but not required CentiMark provides a great work environment with challenging career opportunities. We offer a competitive wage and excellent benefits, including: Health Insurance (Medical, dental, and vision) Life insurance Paid Holidays and Vacation 401(k) program If you are looking for a stable, growth-oriented career, please apply. For more information, please visit us on the web - www.centimark.com Drug Free Workplace - EOE (M/F/V/D) - E-Verify Employer

Posted 3 weeks ago

Service Coordinator/Customer Service Representative-logo
Service Coordinator/Customer Service Representative
Closet FactoryBethel, CT
Closet Factory Bethel, CT We are searching for another member to add to our close-knit team of individuals in Customer Service in Fairfield County. We are a hard-working company and are seeking to improve our performance with like-minded team players. We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs. We are looking for an experienced, team-oriented, customer service driven individual who understands the role the front desk staff plays to be the "face" of the Closet Factory. Our client representative team is essential to the daily success of our company. And their ability to uphold the positive presentation and efficient skills to ensure scheduling and communication success are extremely valued. Our office is fast paced where no two days are the same. There is a high level of activity, so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests. There is a team atmosphere in the Office and all challenges are handled as a group. All clients need to be handled with care, so we are looking for those individuals with great customer service skills. Your responsibilities will include: Answering phone calls/collecting payments Maintaining customer database and input of information into computer Effectively collaborating across departments to ensure all internal and external customer needs are met. Working with Customers professionally on all inquiries Building strong working relationships with customers Required Qualifications/Skills Detail-oriented, organized, consistent, dependable, and honest in the dealings and be able to multi-task Analytical / data-driven mindset; good with numbers, and spreadsheets; experience working with computers Obsessive focus on timelines, deliverables and client satisfaction Enthusiastic about learning new skills and software systems Comfortable working sometimes solo, interacting with other team members happening virtually via email or chat. The position is primarily work in the office and the candidate would be based in Bethel, CT with a Monday to Friday schedule. Benefits: Health insurance Paid time off 401K Bonus Pay Holiday Pay Hours are: Monday - Friday 8:00 AM to 4:00 PM Saturday 10:00 AM- 3:00 PM If this sounds exciting, please email your resume. Job Type: Full-time Salary: $18-22/hour.

Posted 1 day ago

Customer Service Representative, Housing Customer Service Center-logo
Customer Service Representative, Housing Customer Service Center
University Of Southern CaliforniaLos Angeles, CA
Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate. USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion. USC Housing, a division of USC Auxiliary Services, hosts more than 9,000 students, athletes, faculty, and staff throughout the year in over 50 properties on and off campus. Housing meets the challenge of inviting students into our Trojan family by making them feel comfortable, safe and welcome. We boast top-notch amenities including comprehensive recycling programs, simplified online repair requests, and more. Serving our students' wellbeing is the reason that we are here and we share the same vision and excellence that they do. We are seeking a Customer Services Representative to join our rapidly growing team. The Opportunity: The Customer Services Representative will be the first point of contact for our students, faculty, staff, parents, and guests. As a member of the Housing team, you will take pride in providing the best customer service and maintaining the University's high standards for excellence. Our team keeps the work environment positive and friendly, so that we can always greet our guests with a smile. If you enjoy interacting with and helping guests, join us today! The Accountabilities: Provides customer service to students, faculty, staff and extremal customers. Meets customer needs, offers options, resolves problems and follows up with customers. Ensures full customer satisfaction without unnecessarily referring customer lo other staff members. Maintains friendly, helpful demeanor. Provides information regarding policies and procedures, terms and programs relating to service area for students, parents, faculty, administrators, staff, and outside customers. Identifies and prioritizes problems and issues related to service area. Performs research, offers solutions, options and strategies. Refers to appropriate person or department as needed, and/or arranges for service. Gathers data as necessary for related offices such as Financial Aid, Admissions, Student Conduct and student issues using the University Information Systems. Tracks problem status until resolution is achieved. Maintains close contact with customer to give updates on progress toward resolution of issue or service request. Uses information systems to input date, maintains databases, performs research for projects or issues, generates reports, etc. Studies and maintains currency with all applicable policies and procedures, contracts and related legal issues. Interprets terms and conditions of contracts, authorizes change/exceptions to contract terms, generates contracts for forms for distribution. Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork. Maintains quality/quantity standards. Verifies contracts or forms for completeness and accuracy of information. Updates and maintains all necessary records and/or logs. Represents department to students, parents, faculty, administrators, staff and other outside customers. May act as representative for department at internal committee meetings such as Customer Service Planning Group. Makes formal presentations as assigned. Trains schedules, assigns and prioritizes workloads. Interprets operating policies and procedures. Ensures timely completion of department's work. May lead student workers. Notifies appropriate personnel in the event of an emergency. Maintains complete and accurate records of all student-or staff-related safety incidents. Provides services including processing and delivery of mail and packages, e.g. UPS, Federal Express, Airborne, and U.S. Post Office. Receives key deposits and issues keys and/or maintains and balances a cash drawer on a daily basis. Assists in set up and scheduling of special events/promotions and equipment rental. Responsible for 24-hour pager coverage during holidays and weekends. Composes memos and letters based on knowledge of departmental and University policies and procedures. Compiles statistical reports and studies as requested. Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time. The Qualifiers: Minimum Education:High School Diploma. Combined education/experience as substitute for minimum experience. Minimum Experience: 1 year. Combined education/experience as substitute for minimum experience. Minimum Field of Expertise: Customer Service. Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability. What We Prefer: Pre ferred Education: Bachelor's Degree. Preferred Experience: 2 years. Preferred Field of Expertise: Student counseling, customer service. The Trojan Family Rewards: We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including. For more information, please visit benefits.usc.edu. This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans! As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members. USC has great minds that transform the world with their talents and research. Will you be one? Join us! FIGHT ON! The hourly rate range for this position is $18.86 - $20.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Minimum Education: High School Diploma. Combined education/experience as substitute for minimum experience. Minimum Experience: 1 year. Combined education/experience as substitute for minimum experience. Minimum Field of Expertise: Customer Service. Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability. USC is a smoke-free environment USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. Read USC's Clery Act Annual Security Report Affirmative Action and Equal Opportunity Plan Pay Transparency Non-Discrimination USC is an E-Verify Employer Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$116248.htmld

Posted 30+ days ago

Service Technician 1-Sr. Service Technician-logo
Service Technician 1-Sr. Service Technician
Atmos Energy Corp.Owensboro, KY
THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION Primary Duties Performs basic work using clearly prescribed procedures. Responds to customer requests for service including connections and disconnections as becomes operator qualified. Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed. May disconnect service as necessary and perform collection efforts on delinquent accounts. Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary. Assists with activities to ensure responsiveness to natural gas and other emergencies. Completes and maintains accurate records and reports to comply with Company and regulatory requirements. May read meters and record usage for billing. OTHER DUTIES/RESPONSIBILITIES: May be required to hold stand-by duty, work shifts, holidays, weekends, emergency call outs, and occasional extended hours. Is subject to reporting outside regular work area. Identifies, addresses, and reports safety and encroachment issues to their resolution and completion. Is responsible for the safe operation and inspection of assigned Company vehicles and equipment. Demonstrates support for and adheres to the Company's values, strategies, policies and procedures and learns the core values of AtmoSpirit, Customer Service, Safety and the Company's Code of Conduct both as an individual contributor, team member and/or leader of others. Must become familiar with the contents of the Safety Manual, live by the spirit of its intent and become involved in creating and maintaining a safe working environment. Must complete all required safety training. MINIMUM REQUIREMENTS Educational/Experience Level Requires a general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED). Requires valid driver's license in accordance with Company standards. Certificates, Licenses, etc. While at this level completes assigned classes, Operator Qualifications (OQ) and OJT specific to Service Learning Path. Must maintain position OQs and any other required OQs and classroom training or certifications. Computer Skills Requires ability to utilize the Company's internet/intranet web site and available resources for data entry, reference and/or retrieval tasks. Communication Skills Requires the ability to communicate with internal/external customers in order to obtain and/or provide explanations and/or information on basic types of factual information. Work Conditions Work requires entry to customer premises. Works outdoors in all types of weather and may be exposed to extremes of climate and temperatures, high noise levels, rough terrain, and occasional work on ladders, roofs, attics, and under houses as well as confined spaces. May have residence requirement due to call-out response time. Works as an individual contributor and/or as member of a team. Physical Demands Ability to lift and carry 45 pounds from the ground to 42 inches. (Ex: lifting and carrying a meter). Ability to lift 53 pounds from the ground to 52 inches. (Ex: lifting and operating fire extinguisher). Ability to generate 95-foot pounds of force at a contact point of 70 inches. (Ex: breaking loose fittings) Ability to bend, stoop, squat, kneel, and/or crouch. Ability to walk a distance of 500 feet. Other Requirements As a Safety-Sensitive position, pre and post employment screenings, including but not limited to drug testing as outlined by the Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA), and motor vehicle record (MVR) background checks are required. Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Job Family: Service and Construction

Posted 1 week ago

Automotive Service Technician EXPERSS SERVICE-logo
Automotive Service Technician EXPERSS SERVICE
Umansky Automotive GroupJohnson City, Tennessee
Job Summary We are looking for a Service Technician, EXPRESS SERVICE, to join our growing team! The right candidate will have a strong service technician background and ASE certified. The day-to-day duties include performing work on specific repair orders and diagnosing what repairs need to be done. Benefits Responsibilities Perform work specified on the repair order with efficiency and in accordance with dealership Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc. Communicate directly with the Service Advisor so that customers are informed if any additional service is needed. Provide an estimate of time needed for additional repairs Execute repairs under warranty to manufacturer specifications Qualifications 2+ years of Service Technician experience preferred High school diploma or equivalent, ASE Certification required Dexterity, requiring a steady hand, excellent hand-eye coordination Mechanical and troubleshooting skills and ability to operate electronic diagnostic equipment Excellent customer service skills and basic computer competencies Positive, friendly attitude, along with an eagerness to improve Enjoy working in a dynamic environment Teammate with ability to collaborate with others effectively Ability to learn new technology, repair and service procedures and specifications Valid driver's license and clean driving record $ 500.00 SIGN ON BONUS (details given at the time of job offer) Will accept Tech School Graduates We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 1 day ago

Investor Capital Services – Client Service Treasury Professional-logo
Investor Capital Services – Client Service Treasury Professional
Careers at KKRBoston, MA
COMPANY OVERVIEW KKR & Co. Inc., together with its subsidiaries, is a leading global investment firm that offers alternative asset management and capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of The Global Atlantic Financial Group.  POSITION SUMMARY The Global Treasury team is recently formed within the Global Markets Operations group at KKR. The Global Treasury Team, supports all treasury and cash management operations. This includes capital calls and distributions, deal funding and closing, bank account management, FX settlements, liquidity management, credit, and more. As the team shifts their focus to continuous improvement, they are seeking a high performing individual who excels when operating in a fast-paced, deadline-oriented environment.  This role is intended to work in close coordination with the KKR Client Services team and the Global Treasury team to establish a joint treasury / client servicing operating model across all asset classes including credit, private equity, and co-investments.  The Specialist will serve the primary point of contact for all treasury-related client inquiries with the goal to investigate, troubleshoot, and resolve all treasury-related matters in timely manner and in accordance with the standards of the Client Services team. The role will work hand in hand with members based in New York while expanding the global footprint of the Investor Capital Services team. KEY RESPONSIBLITIES Coordinate with KKR’s Global Client Services Team on client communications and follow-ups, maintaining high levels of service and high standards of written communications from the Treasury standpoint Serve as main point of contact for client inquiries including but not limited to missing distributions, missing capital calls, incorrect wire instructions, and duplicate payments Maintain investor wire details in accordance with the KKR Wire Instruction policy including wire details obtained during onboarding and managing updates to existing instructions. Coordinate with bank and internal teams to resolve investor requests Participate in creating and documenting enhanced workflows available with the enhancement of technology and realignment of resources, including but not limited to; treasury management system implementation and reporting Inquiry management system Team’s global realignment of processes OTHER RESPONSIBLITIES MAY INCLUDE Establish a systematic workflow process outside of email internally across stakeholders via technology and group coordination Work with internal groups and service providers to enable automated reconciliations and monitoring for exception-based cash rec items Assist with tracking incoming capital calls and management fee calls from investors Establish operating model and escalation protocol with third party fund administrators. Coordination production of legal documents related to bank account details (Bank letters, incumbency certificates, etc.). Develop secure workflows for wire instructions internally and externally Assist with Audits and SOX compliance Prepare periodic and ad-hoc reporting Broad support of the Treasury team Assist with standardization of processes Assist with cash management CRITICAL COMPETENCIES FOR SUCCESS Bachelor’s degree with a strong academic record from an accredited college or university; advanced degree a plus 2–5 Years of relevant experience, preferably working in treasury management, financial services, consulting, financial administration or law Prior relevant client service experience, ideally at an alternative asset management firm, and a commitment to providing best-in-class service Highly organized, detailed oriented, efficient and able to meet deadlines in a high-pressure environment Process and technology oriented Demonstrated Treasury Management System experience Proficiency in Microsoft Excel Self-starter with strong verbal and written communication skills Accountable, with a strong sense of professionalism and integrity Strong interpersonal skills with the ability to partner effectively in a team and build trust and confidence of a broad base of colleagues, and a good sense of humor Highly organized with exceptional attention to detail and excellent follow-through Grace under pressure, a strong work ethic, 24/7 service mentality and a positive attitude. Ability to identify, escalate, and resolve problems/issues   #LI-DNI This is the expected annual base salary range for this Boston-based position. Actual salaries may vary based on factors, such as skill, experience, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance. Base Salary Range $100,000 — $130,000 USD KKR is an equal opportunity employer.  Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.  

Posted 30+ days ago

Service Engineer-logo
Service Engineer
SPANSan Francisco, CA
Our Mission   SPAN is enabling electrification for all SPAN is mission-driven to design, build, and deploy products that electrify our built environment, decarbonize our world, and slow the effects of climate change. Decarbonization  is the process to reduce or remove greenhouse gas emissions, especially carbon dioxide, from entering our atmosphere. Electrification  is the process of replacing fossil fuel appliances that run on gas or oil with all-electric upgrades for a cleaner way to power our lives. At SPAN, we believe in: Enabling homes and vehicles powered by clean energy Making electrification upgrades possible Building more resilient homes with reliable backup Designing a flexible and distributed electrical grid Want to save the world from climate change? And to ride in with a superhero cape to solve tricky customer issues? If you love the adventure of working for a fast-paced startup and enjoy solving new challenges each day, look no further. SPAN is hiring a Service Engineer. Sitting within SPAN’s Operations group and reporting to our Service Engineering Manager, you will join a team of fellow Service Engineers. The Service Engineering team has two charters. One is to be the Tier 3 escalation point for our Tier 1 and 2 customer support team for resolving technically complex product issues in the field. The second is to manage our field service dispatches by coordinating with installers and homeowners.   Your objective is to deliver excellent service to our technically-minded installers and our non-technical homeowner customers. You will need to be a strong partner to customer support and a bridge to various engineering teams all while driving technically challenging issues to resolution with a strong sense of urgency. A SPAN Service Engineer is patient, has a generalist’s mindset, and is an excellent technical problem solver. Responsibilities  Troubleshooting and customer service Respond within the agreed upon timeframe ( SLA ) to issues escalated from Tier 1 and 2 and to responses from customers Shepherd issues through to resolution with a sense of urgency, coordinating with all the necessary partners, including support, engineering, customers, and installers. Collaborate with teammates on handling challenging troubleshooting issues Participate in feedback loops (e.g. retrospectives) with Engineering and Customer Support Use non GUI product access paths and tools (SSH, CLI ) for higher level troubleshooting Create and run basic scripts and light coding for queries into the product and various databases Using a systems mindset, mine data and coalesce multiple site issues into one coherent problem statement  Build deep technical knowledge of our products and continuously deepen your own technical skills Document and teach what you know to fellow Service Engineers  Embrace a continuous improvement mindset and suggest ways for the team to improve. This might mean suggesting new features for our internal troubleshooting tools, improvements to our core products, or changes to our SOPs Contribute to the build out of out our library of troubleshooting documentation Coordinate with your teammates to ensure we hit our coverage targets About You  Required Qualifications  You… Have 2+ years of experience as a service engineer, product support engineer, or similar role Have experience working within a ticketing tool (e.g. Zendesk, JIRA , Salesforce, etc.) Have experience troubleshooting networking issues and/or IoT devices Are an excellent problem solver and possess a demonstrated ability to solve complex technical problems with a sense of urgency Easily adapt your communication for different audiences (highly technical vs not technical) Are deeply empathetic, enjoy speaking with customers, and bring a customer orientation to your work Enjoy being a generalist and having your hands in a bit of everything Bring an entrepreneurial spirit and a love of problem solving to every challenge you encounter Are detail oriented, organized, and reliable. You do what you say you’re going to do and understand the importance of being the last point of escalation  Are a strong communicator, both written and verbally Have a continuous improvement mindset Are a voracious learner on all subjects and enjoy knowing a little bit about a lot of things Are very scrappy and have a knack for excelling in complex and ambiguous situations Are willing and able to be based in our San Francisco office at least 3 days a week Bonus Qualifications You have… Have worked previously in Zendesk and/or Salesforce Have experience working in Linux systems  Have experience with SQL and command line interfaces Technical troubleshooting experience with software and hardware products Spent time in the field troubleshooting and/or repairing complex products Experience working as or with electricians Experience troubleshooting networking equipment/connected devices An understanding of solar, residential energy storage, embedded electronics, power electronics, AC and DC power, and/or electric vehicle service equipment ( EVSE ) Experience with databases and creating software tools for automated analysis (SQL, python)     The U.S. base salary range for this position is $100,000 - $140,000 plus benefits, equity and variable compensation for Sales-related roles. This range represents SPAN’s good faith estimate of competitively-priced salary for the role based on national, real-time industry data from companies of a similar growth stage. This range reflects minimum and maximum new hire salaries for the role across US locations. Within the range, individual pay is determined by location and individual factors including relevant skills, experience and education or training. This range correlates to the relative level of the candidate we believe we need for the role and may require an adjustment for candidates of a different level.  Your recruiter can share more about the specific salary range for the location this role is based during the hiring process.    Life at SPAN SPAN embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.  Headquartered in San Francisco’s vibrant SoMa neighborhood, we are an eclectic group of creative thinkers who value open communication, teamwork, and a ‘make it happen’ approach to addressing complex challenges.  We’re hiring talented individuals who are driven by success and are passionate about shaping the future of renewable energy. If that sounds like you, we’d love for you to consider joining the rapidly growing team at SPAN. The Perks: ⚡ Competitive compensation + equity grants at a well-funded, venture-backed company ⚡ Comprehensive benefits (including medical; dental, vision, life and disability insurance) ⚡ Comfortable, sunny office space located near BART and Caltrain public transit ⚡ Strong focus on teambuilding and company culture (events, meet-ups, clubs) ⚡ Flexible hours and unlimited PTO Interested in joining our team? Submit an application today and we’ll be in touch with next steps!      

Posted 30+ days ago

Closet Factory logo
Service Coordinator/Customer Service Representative
Closet FactoryBethel, Connecticut
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Job Description

Closet Factory

Bethel, CT

We are searching for another member to add to our close-knit team of individuals in Customer Service in Fairfield County. We are a hard-working company and are seeking to improve our performance with like-minded team players. We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs.

We are looking for an experienced, team-oriented, customer service driven individual who understands the role the front desk staff plays to be the "face" of the Closet Factory. Our client representative team is essential to the daily success of our company. And their ability to uphold the positive presentation and efficient skills to ensure scheduling and communication success are extremely valued.

Our office is fast paced where no two days are the same. There is a high level of activity, so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests. There is a team atmosphere in the Office and all challenges are handled as a group. All clients need to be handled with care, so we are looking for those individuals with great customer service skills.

Your responsibilities will include:

  • Answering phone calls/collecting payments 
  • Maintaining customer database and input of information into computer 
  • Effectively collaborating across departments to ensure all internal and external customer needs are met.
  • Working with Customers professionally on all inquiries
  • Building strong working relationships with customers

Required Qualifications/Skills

  • Detail-oriented, organized, consistent, dependable, and honest in the dealings and be able to multi-task
  • Analytical / data-driven mindset; good with numbers,  and spreadsheets; experience working with computers
  • Obsessive focus on timelines, deliverables and client satisfaction
  • Enthusiastic about learning new skills and software systems
  • Comfortable working sometimes solo, interacting with other team members happening virtually via email or chat.

The position is primarily work in the office and the candidate would be based in Bethel, CT with a Monday to Friday schedule.

Benefits:
Health insurance

Paid time off

401K

Bonus Pay

Holiday Pay

Hours are:

Monday – Friday 8:00 AM  to 4:00 PM

Saturday 10:00 AM- 3:00 PM

If this sounds exciting, please email your resume.

Job Type: Full-time

Salary: $18-22/hour.