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Manager Technical Service Operations-logo
Manager Technical Service Operations
GeneracPewaukee, Wisconsin
We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries. Roles and Responsibilities : Drive strategic operations and process excellence, ensuring seamless support workflows across departments. Build and manage reporting dashboards, tracking performance trends, risk factors, and operational insights. Deliver executive-ready forecasts and insights, identifying risks and opportunities to inform strategic decisions. Establish and execute continuous improvement initiatives, streamlining issue resolution and enhancing operational agility. Collaborate with Engineering, Product, Supply Chain, and CX teams to resolve recurring issues and improve processes. Advocate for tools, automation, and workflow optimizations that improve efficiency and enhance customer experience. Lead and develop the Customer Solutions (Tier 3 Support) team, fostering a culture of quality, continuous improvement and accountability. Oversee systemic problem resolution, ensuring escalated technical issues are permanently solved—not just managed. Ensure alignment of customer lead reassignment, account credits, chargebacks, and internal training programs with operational goals. Own storm response planning and execution, ensuring Generac is fully prepared to handle increased support demands during critical weather events. Minimum Qualifications: Bachelor’s degree in Business, Operations, IT, or a related field, or equivalent experience. 5+ years of experience in operations, support strategy, or technical process management. 2+ years of experience in a leadership role, preferably managing a Tier 2 or Tier 3 support team. Experience in connected hardware/software ecosystems (IoT, smart home, or energy tech preferred). Knowledge / Skills / Abilities Visionary operator , can balance high-level strategy with hands-on execution. Process and workflow expert , driving structure and predictability in complex environments. Proactive problem solver , identifying inefficiencies and implementing permanent solutions. Data-first leader , leveraging metrics to drive decisions and influence key stakeholders. Strong technical fluency , able to articulate the relationship between hardware, software, and connectivity. Experienced in managing high-performing teams , setting clear expectations, and ensuring accountability. Highly persuasive communicator , influencing internal teams and senior leadership. Proven ability to lead cross-functional initiatives , working seamlessly with Product, Supply Chain, and Engineering. Storm response operations expertise , able to plan and execute under high-pressure scenarios. Preferred Qualifications: Project Management certification (PMP, Six Sigma, or equivalent) is a plus. Experience leading enterprise-scale cross-functional projects. Background in technical operations within the energy, smart home, or IoT sectors. Knowledge / Skills / Abilities Expertise in process improvement methodologies such as Lean, Six Sigma, or Agile frameworks. Strong executive presence, able to translate complex data into high-impact insights. Skilled at building and evolving high-performance teams, ensuring clarity in roles, objectives, and priorities. Ability to foster a culture of ownership, urgency, and growth, ensuring continuous team development. Deep understanding of process workflows, rapid mobilization and operational stability Physical Demands : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel. “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Posted 2 weeks ago

Automotive Service Technician-logo
Automotive Service Technician
Napleton CorporateUrbana, Illinois
The Ed Napleton Automotive Group is looking for our next Automotive Service Technician . This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Urbana Auto Park , the Automotive Service Technician will be responsible for vehicle repair and maintenance as assigned in accordance with dealer and factory standards. This position will build Customer loyalty by developing trust and ensuring confidence in Napleton through effectively diagnosing vehicles. Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today! The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity. What We Offer: Potential pay range of $22.00-$45.00 flat rate. This includes incentive-based pay, so your skills and your efforts drive your income. Fair work distribution Organized special tools for higher production efficiency. Tool reimbursement/Tool Allowances Paid Training, Paid Manufacturer Certifications, Cross Training & Career Advancement Flexible scheduling options Medical, Dental, Vision Insurance, and 401K For additional benefit information please go to : NapletonCorpFlorida.MyBenefitsLibrary.com Paid Vacation and Sick Time Discounts on products, services, and vehicles Family Owned and Operated – 90+ years in business! Job Responsibilities: Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty. Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication. Diagnosing the cause of any malfunction and perform repair. Adequately explains technical diagnoses and needed repairs to non-mechanical individuals which may include employees and customers Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate Keeps store management aware of mechanical repair problems as they occur Maintains an organized work area Other duties as assigned by management Job Requirements: Automotive Service Technician experience ASE certification desirable Excellent customer service Strong communication skills Valid Driver’s License Willingness to undergo a background check and drug screen in accordance with local law/regulations 18+ years of age or older to comply with the company driving policy We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws Automotive Service Technician, Service Technician, Hyundai Tech, Volkswagen Tech, KIA Tech, Wheeled Vehicle Mechanic, Mechanic, Auto Technician, Automotive Technician

Posted 3 weeks ago

Automotive  Service Technician Toyota-logo
Automotive Service Technician Toyota
Sheehy Toyota of Timonium & Volvo Cars Hunt ValleyCockeysville, Maryland
Sheehy Auto Stores is honored to win the 2024 Baltimore Sun, Richmond Times Dispatch, and Washington Post Top Workplaces Award!!! Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team! Sheehy Auto Stores is seeking skilled Service Technicians to join our team. Skilled technicians are in high demand. So, to keep a good service tech, you have to treat them right. Here, you'll work alongside some of the best in the business. You'll also be responsible for diagnosing and repairing client and dealership vehicles while maintaining a positive relationship with clients. We run an honest shop and need honest, hard-working techs. Only those who value integrity and ethics need to apply. We don't take a "one-size-fits-all" approach regarding our employees Benefits . Our programs are designed to improve your life at work and at home. Health, Vision, and Dental Insurance Paid Maternity & Paternity after one year of employment Paid Training Career Advancement 401(K) and profit sharing Compensation based on experience and certifications; $50K up to $200K! Responsibilities Examine and diagnose vehicles Discuss repairs with the shop foreman or service advisor Communicate additional service requests to a service advisor Plan work procedures in cooperation with the shop foreman Provide labor time estimates to a service advisor Monitor repair time and update service advisor regularly Maintain strict adherence to dealership policies on vehicle care and operation Complete story and documentation for client repairs Assist in mentoring technician trainees Attend company and factory training Keep current with factory technical bulletins Understand and follow federal, state, and local regulations (such as disposal of hazardous waste) Requirements High school diploma or GED One-three years of related experience and training Must be authorized to work in the USA Able to pass pre-employment background checks, MVR, and drug screen Must have a valid driver's license with a clean driving record Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. Sheehy Auto Stores is an Equal Employment Opportunity Employer

Posted 3 days ago

Universal Banker - Member Service Specialist - Metro West-logo
Universal Banker - Member Service Specialist - Metro West
FAIRWINDS Credit UnionOrlando, Florida
Financial Freedom Happens Here – and it starts with YOU. At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. As a Member Service Specialist for our Metrowest branch, you’ll be the first step in helping our members live financially free! Your Role in Our Mission: Serve as the go-to resource for members by handling all teller and platform transactions accurately and efficiently. Open new accounts and recommend relevant products and services based on members’ unique financial needs. Build trust and deepen relationships through consultative conversations that lead to long-term financial success for our members. Proactively refer solutions including deposit accounts, loans, investment and insurance products, and digital banking tools. Actively generate loan opportunities through inbound, outbound, and referral-based efforts. Deliver prompt support for service-related needs such as account maintenance and problem resolution. Promote and educate members on self-service tools including online banking, mobile apps, and ATMs. Serve as a keyholder when needed and support operational procedures including branch opening/closing and negotiable item custody. Maintain compliance with policies, procedures, and security protocols while supporting the branch team in achieving goals. What Makes You a Great Fit: Demonstrated success in a member-facing role. Strong knowledge of FAIRWINDS products, services, and digital platforms. You lead with care and know how to listen and respond to members’ needs. Comfortable navigating both transactional and consultative responsibilities in a fast-paced environment. Confident in your ability to cross-sell, handle objections, and educate members. Proven track record of achieving individual and/or branch goals. Excellent communication, problem-solving, and organizational skills. Able to adapt quickly and take initiative to serve where you’re most needed. A Culture of Care and Reward: You give your best, and we give back with a comprehensive and meaningful rewards package: Enjoy 11 paid holidays and generous paid time off to recharge and reset Build your future with a 6% 401(k) match Receive a $700 annual contribution to your Health Savings Account Access our comprehensive maternity leave program to support growing families Stay covered with medical, dental, vision, disability, and life insurance Grow your career through leadership development, tuition assistance, and advancement opportunities Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program Thrive in a purpose-driven, people-first culture where your impact matters This is more than your next job. It’s your next step in changing lives; starting with your own! About FAIRWINDS Credit Union At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members’ lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes’ 2024 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!

Posted 1 week ago

Automotive Service Writer-logo
Automotive Service Writer
Homer Skelton HyundaiOlive Branch, Mississippi
''TOP DOG'' Service Advisor Wanted Are you a top performer and consistently deliver the best numbers in your service department? Is your compensation package reflecting your ''TOP DOG'' status? We are looking for talented Service Advisors to join our team of all stars. We have a fun and unique system that produces extraordinary results. Do YOU have the horsepower to join our team of All Stars? Are you ready to be both challenged and rewarded? Apply to this listing and bring your ''TOP DOG'' results to a dealership that will reward them. Top Dogs deserve great pay and good benefits and we here at Homer Skelton Hyundai believe in paying for performance. Requirements: Be a top performer Have a winning attitude Be ready to show us your results We have the work, we have the technicians so there is no reason to not join the winning team!

Posted 1 week ago

Experienced/Certified Service Technician-logo
Experienced/Certified Service Technician
Paul Moak AutomotiveJackson, Mississippi
At Paul Moak Automotive, we stand for integrity and quality in serving all of your automotive needs. We are looking to add to our service team. Check out pictures of our shop, pay plans, and hiring FAQ's at Paul Moak Honda at https://app.wrenchway.com/shops/paul-moak-honda Benefits Technician Benefits: Blue Cross Blue Shield Medical Insurance Dental Insurance Health/Wellness Program 401K Retirement Plan Paid Vacation Paid Sick Leave Paid Holidays 5 Day work week Complimentary Saturday Lunches Family Friendly Operating Hours Employee Purchase Program 12 Years Average Employee Tenure Responsibilities Test to check systems and components are secure and working properly Isolate the systems or components that might have caused the problem Drive the vehicle for testing purposes and inspect and refill fluid levels as necessary Maintain efficiency and accuracy in diagnosing as well as repairing vehicles Repair or replace worn parts ahead of the vehicle’s breakdown or damage Use power tools, machine tools, and common hand tools to perform various tasks Qualifications Understanding of automobiles and speedy diagnostic abilities Effective analytical and communication skills and eagerness to improve Ability to learn new technology, repair and service procedures and specifications Ability to operate electronic diagnostic equipment High School Diploma or GED Two or more years in a service department preferred Valid driver’s license and clean driving record We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 3 weeks ago

Automotive Service Technician / Mechanic-logo
Automotive Service Technician / Mechanic
University Mazda KiaWaco, Texas
University Mazda Kia - Waco's most desired place to work The University Mazda Kia dealerships is looking for a motivated individual who would like to join our Team. Automotive Service Technician Want to become a part of a successful Service Department, want to work for the fastest growing Family owned Car Dealer group in Central Texas, and Work in a climate controled shop. Automotive Service Technician Job Requirements Verifiable Training and Certifications Team Oriented Must Pass Background and Drug Screen Must have valid driver’s license and pass motor vehicle record test High School diploma or equivalent 2+ years’ experience as an automotive technician Attention to detail Organization and follow-up skills Valid in-state driver’s license and have and maintain an acceptable, safe driving record What are the day-to-day responsibilities ? Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty. Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer. Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles. Documenting work performed on each vehicle on the repair order. Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools.” Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate. Providing an exceptional customer experience to drive loyalty Automotive Service Technician Job Description Functions as a skilled-level technician who is able to perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repair, and who has previously worked as an Auto Service Technician; Personal Accountability Professional appearance. Reliable Punctual Teamwork Who Would I Interact With? This position interacts daily with Customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few. Automotive Service Technician Physical Demands Standing for long periods of time. Typically, may bend, stoop, lift or carry objects weighting up to 50 pounds. Disclaimer: This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Job Type: Full-time Benefits offered: Paid time off Health insurance plans Some paid by the Employer Dental insurance Other types of insurance Paid Training

Posted 1 week ago

General Motors Dealership Service Technician-logo
General Motors Dealership Service Technician
Jim Winter Automotive GroupJackson, Michigan
General Motors Factory-Trained Technician Does this sound like you? You could’ve written the GM Training Manual – Been there/Done that – can teach the class Independent problem solver who craves variety in their work day Thrives on following established procedures to diagnose and get it right the first time Likes to move quickly and juggle many projects and deadlines Clean & Conscientious when working on other peoples’ vehicles Loyal and Honest with your Team If you answered yes to these questions, a career as a GM Certified Service Technician at Jim Winter Auto Group may be just what you're looking for. ... And we're really looking forward to meeting YOU. To take the first step: Apply today by completing our Pre-Interview Culture Assessment: Click Here to complete the Culture Index Survey. We use the Culture Index to best Lead, Manage and Communicate with each our Team Members. After we review your survey and resume, we’ll follow up with more details on this job, or any other that you may be a good fit for. Candidates cannot be considered until the survey has been completed. Responsibilities Essential Duties include the following but are not limited to: Reads & Interprets Advisor write-ups to properly diagnose vehicle performance concerns Communicates with GM Technical Assistance (TAC) to obtain current diagnostic & repair procedures Maintains GM and State Training Certifications for all qualified repair categories Works to obtain additional certifications as shop training needs and workload allow Clearly documents repair procedures on Repair Orders in compliance with GM Warranty and State requirements Coordinates with Parts Warehouse to obtain quotes and order necessary parts for jobs Works closely with Foreman and Manager to prioritize work for good CSI Maintains production average commensurate with experience Performs thorough test drives to verify customers’ concerns and repair quality Performs and thoroughly documents inspections on each vehicle to ensure customers are informed of maintenance and repair needs beyond the initial complaint/concern Qualifications GM and State Certifications beyond basic maintenance and suspension required Transmission, Heavy Engine Repair and Diesel strongly preferred Clean DMV record Authorized to work in the United States and Michigan Obtain/Maintain a personal tool collection appropriate for experience and work desired. Careers at Jim Winter Auto Group You are looking for more than just a job. Work should be about open possibilities: set your own goals, get the support you need, keep growing into a real career. We’re not just looking for warm bodies. We are looking for great character. We only work with people who bring energy and inspiration to work, who connect well with the team. We want people who collaborate and build amazing solutions to our guests. Jim Winter Auto Group is growing. Get on the Bus and Grow YOUR career with us. Our Mission We provide a stress-free Automotive sales and service experience Our Vision Jim Winter founded our company on the BASICS. His philosophy was that great people can provide a “Best in Class” dealership experience. We honor his legacy and tradition by hiring and retaining the area’s best Team to serve our guests. Jim Winter Values – The “BASICS” Boundaryless We serve the needs of our guests over our own short-term goals. We develop good working relationships with team members in all departments. We have all been “Winter-ized”. We find ways to say “Yes”. Accountable We take responsibility for our guests, our careers and our company. We do the training and research so we can get it right the first time. We set SMART goals and all know where we stand Service We create lifelong customers by doing the difficult things other dealers won’t. We are warm and welcoming to every one of our guests. We serve our guests with a respectful, friendly and engaging attitude. Integrity We think, act and speak in a professional manner. We are fair and honest with our guests and team members. We do what is right, not what is easy. Candor We communicate with clarity to our Team and our guests. We promptly address and solve problems. We will say “ yes ”, “ no ” (with a why) or explain when we will decide Stability We bring our Negatives up and our Positives down. NO GOSSIP. We take the long view and build lasting relationships. We invest in our Team so we can attract and retain the best and brightest We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 1 week ago

Service Porter-logo
Service Porter
Hines Park FordNew Hudson, Michigan
At Hines Park, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today! What We Offer Medical insurance Dental and vision Insurance Paid vacation time 401(k) plan Growth opportunities Family owned and operated Great work environment Team environment Responsibilities Maintain loaner fleet by cleaning interior and exterior of vehicles, replenishing all vehicle fluids as needed. Maintain the appearance of the service aisle Assisting service staff and management in any way necessary to ensure highest level of service to our customers Drive vehicles to and from service lane, service stalls, and parking lot as needed Retrieve and deliver vehicles from property location Qualifications Able to work flexible schedules and some weekends Positive attitude, can-do mentality, confident, outgoing personality eagerness to improve High school diploma or equivalent Professional attitude and the ability to deliver best-in-class customer service Reliable transportation to and from work daily Valid driver's license and clean driving record Ability to pass an initial drug screening We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 2 days ago

Commercial HVAC Service Supervisor-logo
Commercial HVAC Service Supervisor
LONG Building TechnologiesLittleton, Colorado
Description Position Purpose As a Service Supervisor at LONG, you will lead and support a team of HVAC Service Technicians, ensuring the successful installation, maintenance, troubleshooting, and repair of HVAC systems within your designated area. Your role will involve supervising daily operations, providing hands-on training to new hires, and delivering ongoing training to current technicians. In addition to overseeing your team, you will handle complex service calls and serve as a subject matter expert in all areas of HVAC systems under your responsibility Pay range: $55 - $62 per hr. plus potential profit share. Benefits Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/ Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees. Essential Duties and Responsibilities To perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to: Oversee the daily activities of technicians, including task assignment, progress monitoring, and ensuring quality and timely completion of tasks. Provide guidance and support for complex troubleshooting, system diagnostics, installations, and technical issues. Supervise, mentor, and manage technicians, including hiring, performance evaluations, coaching, and disciplinary actions. Train and set ongoing training goals and objectives for HVAC Service Technicians while supervising progress. Manage budgets, schedules and resources efficiently. Provide support and be a back-up to the Service Manager as needed. Recommend procurement and ensure care of all required service tools, inventory and vehicles. Ensure the quality of service delivered by HVAC Service Technicians adheres to department procedures and standards. Address escalated customer complaints with a strong focus on delivering exceptional service and ensuring customer satisfaction, prioritizing swift and effective resolution. Continue to perform maintenance, troubleshooting, repairs, and installation of higher-level service calls as needed. Create, train for, and maintain a culture of excellent customer service among technicians. Maintain positive working relationships with customers, technicians, dispatch, sales, and management. Promptly and accurately complete all required paperwork while on the job. Work to ensure that LONG is fairly compensated for all work including that performed outside contractual obligations. Provide documentation as needed for scheduling, personnel, billing, and job site issues. Perform timely and accurate timecard reporting. Enforce safety procedures, conduct safety inspections, and promote a culture of safety within the team. Ability to work after-hours when needed. Other duties as assigned. Qualifications 2-year HVAC technical degree and 6 years HVAC service experience and proven experience that demonstrates leadership qualities or equivalent combination of education and experience. Knowledge of dispatch, job cost, HVAC mechanical and electrical systems, controls, technical service procedures, and safety practices. Exceptionally advanced understanding of commercial heating, ventilation, air conditioning, or electrical systems with a comprehensive knowledge of VRV and VRF commercial HVAC systems. Valid CFC Refrigeration certificate Maintain company trade licenses and skills applicable to HVAC, chiller, boiler, and controls service. This role necessitates safely and legally operating a company vehicle to travel to job sites and visit customer locations for inspections. Advanced oral, written, interpersonal communication skills, as well as excellent documentation and organizational skills. Proficiency with Microsoft Office programs (Word, Outlook, Excel) and able to learn additional computer software quickly. Capability to work in confined or tight spaces such as mechanical rooms for installation and repair tasks. Preferred Qualifications No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you! Physical Requirements This position may involve standing for extended periods and working in tight spaces. This position may require lifting to 75 lbs. from floor to countertop and countertop to floor. This position may require climbing ladders and the ability to function at heights. Environment Inside and outside work environment Hazards High precarious places General construction worksite hazards Working in inclement weather conditions Competencies To perform this position successfully, an individual must display the following qualities. LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community. These values are part of our core values used as performance metrics and are integral to company culture. LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients. With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service. Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards. At LONG Building Technologies, we don’t just accept difference - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company. We are proud to be an equal opportunity employer and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. LONG Building Technologies, Inc. is an Equal Opportunity Employer.

Posted 1 week ago

Automotive Service Advisor-logo
Automotive Service Advisor
Big O Tires Littleton/ChatfieldLittleton, Colorado
Automotive Service Advisor Do you have a passion to work with the best people and vehicles? Then every day is an opportunity to expand your leadership skills and technical knowledge with Wenco Industries. We are looking for people who embody our core values and strive for their own greatness. We are ambassadors for our two excellent brands Midas and Big O Tires. We empower employees and ask you to join a unique culture, providing the best service to our loyal customers. Who’s right for this position? Are you a self-motivated, reliable , driven individual who strives to provide outstanding customer service experiences? Do you utilize effective communication skills and active listening while delivering valuable service and sales? Are you someone who helps build a culture of empowered employees by coaching technicians? Are you open to being coached? Are you motivated to put in the work, knowing that you will get out of it what you put into it. Do you have a personable demeanor towards others? Finally, are you willing to be a team player by providing support and assisting for the good of the team? If you can agree with all this then continue for more. Responsibilities Deliver energetic exceptional customer service while listening and consulting customers. Communicating and connecting with Technicians to complete vehicle needs. Supervising bays and building computerized repair orders and sourcing parts. Deliver and discuss pricing estimates with customers as well as promoting shop service specials. Customer consulting/sales for vehicle needs. Lead, assist, and empower a team while keeping in tune with our companies’ vision, purpose, core values, and Wenco culture. Meeting weekly and monthly matrix goals Vendor communication and continuing strong relationship connections. Overall cleanliness and organization of the facility grounds. Other duties as assigned. What is offered to you: Comprehensive benefits package with Medical/ Dental/ Vision Retirement Plan 401K with Match Paid Time Off Paid Holidays Uniforms Who is Wenco Industries Wenco Industries Inc. is a family-owned business started in 1975 and continues to grow today. Our growth is driven by the strength of our culture and deep industry expertise. Wenco Industries owns and operates 2 of the best brands in the automotive aftermarket industry- Midas Auto Service and Big O Tires. We are the premier multi-shop franchisee in the Rocky Mountain Region. Wenco’s Core Values: INTEGRITY: Do the right thing even when no one is watching. OWNERSHIP: Even if it’s not my fault, I am going to fix it. HUMBLY CONFIDENT: Secure enough in your strengths to admit your weaknesses. EMPATHETIC: Showing understanding and compassion while staying committed to solving their challenges. GROWTH: Thirst for personal growth and the growth of others. Must have valid Driver’s License We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin. We are committed to building a culturally diverse faculty.

Posted 1 week ago

Express Service Advisor-logo
Express Service Advisor
Garcia Subaru of AlbuquerqueAlbuquerque, New Mexico
Garcia Automotive Group of Albuquerque is hiring! We are proud to be the largest, locally-owned, automotive group in New Mexico! We are scheduling interviews for an Express Service Advisor! This is an opportunity to make a difference by joining an award-winning team! Do you have high energy and great customer service! We would love to meet you, so apply today! You will… Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend needed maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and updating customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers You have… Proven record of achieving exceptional Customer Satisfaction Past experience as a Advisor, Assistant Lane Manager or Service Consultant is a must Above average energy level A desire for a long term career with a growing organization Personal and professional integrity Reynolds & Reynolds computer experience a plus We offer… Health, Dental, and Vision Insurance 401K Paid Vacation Paid Training

Posted 1 week ago

Deskside Service Desk Technician-logo
Deskside Service Desk Technician
Traffic TechLong Beach, California
Description Who We Are: When you join Traffic Tech, you join a team that keeps the global economy moving – literally. Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout the United States, Canada, Mexico, Europe and China, the company offers progressive & efficient solutions for moving freight by land, sea, and air. Your Part in It: DESKSIDE SERVICE DESK TECHNICIAN What the Job Entails: Handling of all incidents and requests sent to the Help Desk and/or other channels requiring support from the IT team. Processing these in line with our ticketing standards, respecting our SLOs and SLAs in place, where applicable. Follow-up of tickets (requests and incidents) closely with our end-users throughout the time the ticket is open. All tickets must be returned in accordance with our processing standards linked to their priority (impact and urgency); Participates in the movement and installation of IT equipment in accordance with our standards of excellence; Monitor and take charge, in accelerated mode, of tickets related to IT security. Assists with identity and access management for our IT accounts. Create and delete IT user profiles/accounts and accesses according to customer needs and IT standards; Monitor and validate the proper functioning of AV/VC services in our rotating meeting rooms; Manage IT components as part of the employee arrival, transfer, promotion and departure process, as well as requests for our various sites in line with the HR and Real Estate governance in place; Collaborate and participate in the management of major incidents, or escalated incidents and service requests, in close collaboration with management teams; Document, analyze and continuously improve procedures, problems and solutions. Write our end-to-end technical procedures to help our customers and support teams get the job done; IT Hardware Asset Management, the technician will help complete the recycling, organization, and storage of cabinets, and workbench. Tidying up and modernizing our workbench and indicating the various workspaces; Ensure proper chargeback, as part of the processing of new requests and breakdowns and repairs, as well as all asset movements in our inventory using established procedures for equipment entry and exit, where applicable. What We Are Looking For: 5+ years of experience in an IT support environment. Diploma in computer science, DEP in computer support, or similar training Spanish is an asset Ability to lead and direct problem research in close collaboration with other IT teams and/or business units holding expertise Understanding of cloud infrastructure and service technology MS o365, AD, Azure, Citrix, WVD Basic knowledge of virtual machine environments Keep abreast of best practices in terms of IT security applicable to role In-depth knowledge of Microsoft Windows 7, 10 and 11, MS office suites, desktops and laptops, smartphones, tablets, multifunction printers, videoconferencing services, network environment (network implementation, support and management, LAN/WAN, TCP/IP protocol, router and switch management). Excellent troubleshooting skills and resolution of chronic incidents or problems Experience and understanding of ITIL environments and relevant MS certificates an asset Ability to write technical documents for support and also customer-facing guides Good knowledge of MS Windows Server versions 2008 - 2025 virtual and physical Ability to troubleshoot problems related to print, hardware or digital services Excellent written and verbal communication skills. Strong organizational and problem-solving skills Customer service oriented and ability to multitask and work in a fast-paced environment Able to work independently and in a team environment What We Offer: Robust industry with training and mentorship Compensation package that include Medical and Dental benefits Life Insurance/AD&D Insurance Long-term disability Personal and Volunteer days off Vacation available after probation period Free parking, full-service bistro, gym, and free coffee all day Dynamic environment and ‘can-do’ culture This is a full-time permanent position from Monday to Friday.

Posted 30+ days ago

100% Work From Home Union Position- Customer Service/ Sales-logo
100% Work From Home Union Position- Customer Service/ Sales
Global EliteColumbus, Georgia
Our company has moved to 100% virtual, work-from-home positions. This position allows you to earn an incredible living without sacrificing your family life. We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Preferred Skills: • Excellent communication skills, including active listening and problem-solving • Ability to learn, adapt, and adjust on the go • Works well with others and individually • Possesses a strong work ethic and drive to succeed What you can expect: • Flexible Schedule with Weekly Pay • 100% Remote Position • Weekly Trainings lead by Top Leaders • Life Insurance • Health Insurance reimbursement • Industry-leading resources and technology *In the interest of community wellness, we have adjusted our business operations. As such, all interviews will be conducted via Zoom video conferencing.

Posted 1 week ago

Guest Service Representative-logo
Guest Service Representative
Residence InnHoover, Alabama
Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard • Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary • Check expected departures for today & clears checkouts or extends stays after check out time • Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization. • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Posted 30+ days ago

Retail Customer Service-logo
Retail Customer Service
EZCORPTampa, Florida
Address: 1502 E. Hillsborough Ave. Tampa, Florida 33610 Brand: Value Pawn & Jewelry We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment. Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position! Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store In addition to a great career, here are some of the other things we offer our Team Members: Free Health Insurance * Competitive Wages Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance Great Working Hours 401(k) with Company Match Generous Paid Time Off Holiday Pay Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition. Other Customer Service duties include, but are not limited to: Providing excellent customer service by greeting customers, interacting with customers in person and on the phone Processing sales, loans, and extensions Performing opening and closing store duties Requirements for the Customer Service Representative (Pawnbroker) role include: As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include: High school diploma or GED Customer service, cashier, or retail experience Excellent communication and interpersonal skills Work well independently and as member of a team Ability to multitask Able to pass a criminal background check and drug test Adhere to all Company policies, procedures, and regulations Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus Sales background, a plus Bilingual, a plus *No cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan.

Posted 6 days ago

A/B/C Service Technician-logo
A/B/C Service Technician
Buchanan KiaWestminster, Maryland
Position Overview The Service Technician performs vehicle maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in Buchanan Auto Stores as a care-giver for their vehicle safety and reliability. We have immediate openings for entry level, A, B, and C Level certified technicians with aggressive compensation plans. Who Would I Interact With? This position interacts daily with Customers, Service Advisors, Service Technicians, Parts Associates, Cashiers, Service Managers, Sales Associates and Managers, just to name a few. What are the day-to-day responsibilities? Performing vehicle maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty. Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication. Documenting work performed on each vehicle on the repair order. Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate. Providing an exceptional customer experience to drive loyalty How will I know if I am successful? The performance of a Service Technician is measured by achieving: Targeted production Targeted sales Targeted Customer Satisfaction Index What are the requirements for this job? High School diploma or equivalent Experience as an express/quick lube technician is preferred Attention to detail Ability to follow processes to ensure quality and safety Valid in-state driver’s license and have and maintain an acceptable, safe driving record What are the opportunities for career growth? Our Associates have many choices for career growth and development after success in a Service Technician role. Opportunities may include: Service Technician Service Advisor Buchanan Auto Stores is an equal opportunity employer and a drug-free workplace.

Posted 4 weeks ago

Service Advisor-logo
Service Advisor
Sayville FordSayville, New York
Sayville Ford, Long Island's Ford Giant continues to grow. We are Long Island's busiest and largest Ford Service Department. Whether you are starting your career or advancing it, when you join our team, you become a valued part of our family. Our service advisors typically earn $75,000 and $130,000 per year! Must have previous experience as a service advisor. All shifts available! BENEFITS Medical, Dental, Vision coverage Vacation and Sick paid time off Family-owned & operated dealership since 1957 Employee discounts & purchase plans 401(k) Company events RESPONSIBILITIES Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend maintenance based on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and update customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers REQUIREMENTS Proven record of achieving exceptional customer satisfaction Past experience as a service advisor, assistant lane manager or service consultant Above-average energy level A desire for a long-term career with a growing organization Personal and professional integrity Computer skills and willingness to learn new programs We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 30+ days ago

Medical Customer Service/Phlebotomy-logo
Medical Customer Service/Phlebotomy
TakedaSioux City, Iowa
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: · You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. · You will screen new and repeat donors and take and record donor vital signs and finger stick results. · You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. · You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. · You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. What you bring to Takeda: · High school diploma or equivalent · Ability to walk and/or stand for the entire work shift · Will work evenings, weekends, and holidays · Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees · Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. · Fine motor coordination, depth perception, and ability to hear equipment from a distance · Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear · 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - IA - Sioux City U.S. Starting Hourly Wage: $16.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based e mployees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - IA - Sioux City Worker Type Employee Worker Sub-Type Regular Time Type Part time Job Exempt No

Posted 3 days ago

Chevrolet Service Advisor-logo
Chevrolet Service Advisor
RK AutoVirginia Beach, Virginia
Job Summary: RK Chevrolet is seeking a highly motivated and customer-focused individual to join our team as a Service Consultant. As a Service Consultant, you will act as the liaison between our dealership and customers who require maintenance or repairs on their Chevrolet vehicles. You will be responsible for providing exceptional customer service, scheduling appointments, and consulting with customers to determine their vehicle needs. This is a full-time, individual contributor role that offers a competitive base salary plus commission in the auto industry. The position is located in Virginia Beach, Virginia. Compensation & Benefits: The compensation for this position ranges from $50,000 to $100,000 per year, with weekly pay. In addition to this competitive salary, we also offer a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and employee discounts on vehicles and services. Responsibilities: - Greet and assist customers in a friendly and professional manner - Consult with customers to determine their vehicle needs and provide recommendations for necessary repairs and maintenance - Schedule appointments and manage service appointments efficiently - Communicate with customers throughout the service process, providing updates and addressing any concerns - Utilize dealership software and tools to accurately document customer information, service details, and vehicle history - Work closely with our service technicians and parts department to ensure timely and accurate completion of repairs - Handle any customer complaints or issues and escalate as needed - Keep up-to-date with Chevrolet products and new technologies to provide accurate and relevant information to customers - Meet or exceed set performance goals and metrics, including customer satisfaction and service sales targets Requirements: - High school diploma or equivalent, college degree preferred - Previous experience in the automotive industry, specifically in a customer service or sales role, preferred - Excellent communication and interpersonal skills - Strong customer service orientation and the ability to handle difficult or frustrated customers with patience and empathy - Knowledge of basic automotive maintenance and repairs - Proficient computer and technology skills - Ability to work in a fast-paced and dynamic environment - Must be willing to work flexible hours, including evenings and weekends EEOC Statement: RK Chevrolet is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing an inclusive and welcoming work environment for all employees.

Posted 3 weeks ago

Generac logo
Manager Technical Service Operations
GeneracPewaukee, Wisconsin
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Job Description

We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

Roles and Responsibilities:

  • Drive strategic operations and process excellence, ensuring seamless support workflows across departments.

  • Build and manage reporting dashboards, tracking performance trends, risk factors, and operational insights.

  • Deliver executive-ready forecasts and insights, identifying risks and opportunities to inform strategic decisions.

  • Establish and execute continuous improvement initiatives, streamlining issue resolution and enhancing operational agility.

  • Collaborate with Engineering, Product, Supply Chain, and CX teams to resolve recurring issues and improve processes.

  • Advocate for tools, automation, and workflow optimizations that improve efficiency and enhance customer experience.

  • Lead and develop the Customer Solutions (Tier 3 Support) team, fostering a culture of quality, continuous improvement and accountability.

  • Oversee systemic problem resolution, ensuring escalated technical issues are permanently solved—not just managed.

  • Ensure alignment of customer lead reassignment, account credits, chargebacks, and internal training programs with operational goals.

  • Own storm response planning and execution, ensuring Generac is fully prepared to handle increased support demands during critical weather events.

Minimum Qualifications:

  •  Bachelor’s degree in Business, Operations, IT, or a related field, or equivalent experience.

  • 5+ years of experience in operations, support strategy, or technical process management.

  • 2+ years of experience in a leadership role, preferably managing a Tier 2 or Tier 3 support team.

  • Experience in connected hardware/software ecosystems (IoT, smart home, or energy tech preferred).

Knowledge / Skills / Abilities

  • Visionary operator, can balance high-level strategy with hands-on execution.

  • Process and workflow expert, driving structure and predictability in complex environments.

  • Proactive problem solver, identifying inefficiencies and implementing permanent solutions.

  • Data-first leader, leveraging metrics to drive decisions and influence key stakeholders.

  • Strong technical fluency, able to articulate the relationship between hardware, software, and connectivity.

  • Experienced in managing high-performing teams, setting clear expectations, and ensuring accountability.

  • Highly persuasive communicator, influencing internal teams and senior leadership.

  • Proven ability to lead cross-functional initiatives, working seamlessly with Product, Supply Chain, and Engineering.

  • Storm response operations expertise, able to plan and execute under high-pressure scenarios.

Preferred Qualifications:

  • Project Management certification (PMP, Six Sigma, or equivalent) is a plus.

  • Experience leading enterprise-scale cross-functional projects.

  • Background in technical operations within the energy, smart home, or IoT sectors.

Knowledge / Skills / Abilities

  • Expertise in process improvement methodologies such as Lean, Six Sigma, or Agile frameworks.

  • Strong executive presence, able to translate complex data into high-impact insights.

  • Skilled at building and evolving high-performance teams, ensuring clarity in roles, objectives, and priorities.

  • Ability to foster a culture of ownership, urgency, and growth, ensuring continuous team development.

  • Deep understanding of process workflows, rapid mobilization and operational stability

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk.  On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”