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Customer Service Representative - Patient Registration-logo
Customer Service Representative - Patient Registration
R1 Revenue Cycle ManagementManhattan, NY
Ascension Via Christi Mercy Regional Health Center Shift Hours: PRN - ED-Part Time- flexible shifts as needed, including weekends and holidays R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions. To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire. Here's what you can expect working in Patient Registration (Customer Service): Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care. Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time. Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job. A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc. Requirements: High School Diploma or GED Excellent customer service experience For this US-based position, the base pay range is $14.00 - $18.24 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook

Posted 30+ days ago

Customer Service/ Lot Attendant-logo
Customer Service/ Lot Attendant
U-HaulBossier City, LA
Return to Job Search Customer Service/ Lot Attendant Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. U-Haul Offers: Career stability Opportunities for advancement Mindset App Reimbursement Gym Reimbursement Program Health insurance & Prescription plans, if eligible Paid holidays, vacation, and sick days, if eligible Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) 24-hour physician available for kids Dental & Vision Plans Business travel insurance You Matter EAP LifeLock Identity Theft Protection Critical Illness/Group Accident Insurance Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U-Haul upon employment) Drive a forklift (certification offered through U-Haul upon employment) Other duties as assigned Participate in ongoing continuous U-Haul education through U-Haul University. Customer Service Representative Minimum Qualifications: Valid driver's license and ability to maintain a good driving record High school diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Posted 3 weeks ago

Service Desk Agent-logo
Service Desk Agent
Contact Government ServicesFort Smith, AR
Service Desk Agent Employment Type:Full-Time, Mid Level /p> Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the calls in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Handle Tier 1 service desk escalations through tickets, chat, email, or phone Follow up on outstanding requests and ensure timely resolution Create accounts and configure hardware as part of on-boarding process Support mobility devices Provides a single, identified point of contact for all Service Desk and change request services Updates and maintains Service Desk records in accordance with established support procedures Performs account password administration and processes new user account requests Develops, maintains, and executes standard Service Desk operating procedures Follows security requirements as requested by the Government Security Officer Monitors customer problems to ensure prompt, satisfactory service/resolution is being provided; if necessary call the user to update them on progress Processes standard change requests (ITSM tickets) for Installations, Moves, Adds, and Changes (IMACs) Remain on queue and available to assist end users during the specified shifts, excluding approved breaks, lunches, or off-queue time approved by your Manager, Supervisor, and/or Team Lead Manages the user's expectations; provide information that will give details for a possible resolution or when they can expect to be contacted again Qualifications: Must already have or be able to obtain and maintain a Public Trust Security Clearance with the Department of Justice High School Diploma or equivalent with 3+ years of applicable work experience US Citizenship Previous Service Desk Experience Ability to run reports Experience supporting Windows 10 and MS Office 365 Must be able to pay close attention to details Must have the ability to adapt to changing work requirements, multiple tasks, and priorities, and be able to exercise discretion. Experience with Active Directory and identity management systems, adding and modifying users, fulfilling user account requests, and troubleshooting Experience with two-factor authentication, password resets, PIV setup, and device management Experience with VoIP and mobile phone activation and hardware and software requests Skilled in telework and virtual meeting environments Experience with HID and physical point-of-entry authentication systems Experience using IT ticketing systems (Remedy, ServiceNow, JIRA, etc) Strong analytical and follow-through skills Strong verbal and written communication skills Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments Ability to work well independently on defined tasks Ability to work well as part of a team Ability to work any shift, morning, evening, or overnight on a 24x7x365 schedule. Rotational work on holidays is required. Flexible Schedule, The startup schedule may require different hours. Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $24,752 - $31,824 a year

Posted 30+ days ago

Member Service Associate - Brunswick Branch-logo
Member Service Associate - Brunswick Branch
State Employees Federal Credit UnionTroy, NY
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM If you enjoy interacting with people and consistently go the extra mile to meet your customers' needs, then take the next step in your career. In this role as a Member Service Associate, you will welcome members and visitors, while delivering professional and friendly service to meet members' needs and deepen relationships. You will deliver the Credit Union's mission to benefit every member, every time, every day. This role will be assigned to our Brunswick location; however, you will support the branches within our Capital East Region which includes our Hoosick, Troy-Vandenburgh Ave. and RPI Branch locations. WHAT YOU'LL DO Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs. Accurately process financial service transactions while maintaining a cash drawer. Act as a first line of defense in detecting and reporting fraud or irregular activities. Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship. Respond to general member inquiries related to general information, products/services, lending, etc. Problem-solve and resolve member issues in a timely manner. Promote awareness and education of self-service resources, including all digital channel offerings. Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals. Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities. Achievement of goals and objectives provided by management. Ensure compliance with all applicable policies, procedures, and regulatory guidelines. LET'S TALK IF YOU Have a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience. Have excellent interpersonal skills. Are flexible to work out of any location at any time, as business needs dictate. Have the ability to lift at least 10 pounds and stand for long periods of time. TO THRIVE AT BROADVIEW YOU NEED Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint. To be able to operate in a rapidly changing dynamic environment. Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills. Starting Compensation: $20.00 - 21.00/hr., plus a competitive benefits package Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply. We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class. Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at talentacquisition@broadviewfcu.com

Posted 1 week ago

Field Service Engineer - Hartford CT (Company Vehicle)-logo
Field Service Engineer - Hartford CT (Company Vehicle)
Veralto Corp.Putnam, CT
Imagine yourself… Doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every project. Thriving in a supportive team environment that inspires you to strive for excellence. It's all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week-after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet's technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces. As part of the Videojet team and the broader Veralto network, you'll work with products that make an everyday impact on the world around you-and along the way, you'll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions. We offer: Company Vehicle Flexible working hours Professional onboarding and training options Powerful team looking forward to working with you Career coaching and development opportunities Health benefits from day one. Parental Benefits Mobile phone Bonus 401(k) Wellbeing Program, with rewards. Employee Assistance Program (legal, financial, and counseling resources) Reporting to the Field Service Manager the Field Service Engineer is responsible for maintaining and supporting customer equipment, including installation, diagnostics, and troubleshooting of Videojet devices located at our customer sites. This role requires building strong, trusted relationships with customers and providing expert guidance to address their needs. This position will be located in Hartford, CT or surrounding areas (within a 40 mile radius) Why our Field Service Engineers love their job: Each day will provide varied experiences in stimulating production environments Your talent and effort will directly influence the success of your team while enabling you to grow professionally into the best version of yourself Rewards include: Flexibility, autonomy and freedom to manage your schedule The benefits and responsibilities of independent field service work The satisfaction of delivering industry-leading solutions to our customers The enjoyment of daily interactions with a diverse and mutually supportive team In this role, a typical day will look like: Provide ongoing care and support for our customer's equipment. Install our products and solutions at customer locations. Diagnose and resolve challenges and problems. Become a trusted advisor and partner for our customers, to develop excellent relationships. Extend our Videojet footprint in the market by promoting our service agreements and newer technology. The essential requirements of the job include: Technical Agility- Mechanical, Electrical, Electronics, Pneumatics, Hydraulics, Computer Hardware and Software; having the desire to work with best-in-class technology and learn new skills. Technical Degree preferred and/or relevant military training; other backgrounds welcome to apply with relevant work history. Willingness to travel within the assigned territory. Videojet is proud to be part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources-and building rewarding careers along the way. US ONLY: The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $28.00 - $30.00 USD per hour. This job is also eligible for Bonus Pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Posted 3 days ago

Guest Service Representative - Embassy Suites By Hilton-logo
Guest Service Representative - Embassy Suites By Hilton
Suburban InnsGrand Rapids, MI
Embassy Suites Downtown Grand Rapids is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry! Position can be used as a paid internship Shifts: 1st and 2nd shift Wage: Starts at $16.00/hour, based on experience Benefits Include: Hotel and restaurant discounts Earned Paid Time Off for ALL Team Members Insurance (health, vision, dental, life) for full time Team Members Flexible schedules (dependent on position) Holiday Pay 8 hours of paid volunteer time per year (must be accredited) Advancement opportunities 100% paid maternity/paternity or adoption leave for those who qualify for FMLA Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations) Position Summary: Responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns Core Values and Hilton/Embassy Suites standards, as well as going above and beyond to ensure that guests are 100% satisfied. Essential Functions: Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued Sell the property according to the Suburban Inns sales standard Gather the appropriate data from each guest, from address information to credit cards and signatures Follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations Record any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unordinary occurrences to the next shift Complete any required emergency trained needed according to Suburban Inns and brand standards, with documentation of training being completed. Stay knowledgeable of all emergency procedure and aware of how to handle each situation Maintain a neat and clean workspace at the front desk and adjacent areas Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager Report any problems to the appropriate department and General Manager Responsible for the settlement and reconciling of guest accounts and paperwork Balance cash drawer and make appropriate cash drops Provide excellent guest service: Supply information to guests regarding hotel policies, services, and amenities Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment Handle all guest concerns and be able to problem solve in a tactful, professional manner Maintain open lines of communication between all departments within the hotel Follow all Suburban Inns Processes Exhibit regular and recurrent attendance records Other duties as requested by management Position Requirements: Minimum Knowledge:Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience. License, Training, and/or Certification Required: CPR Training (may be completed upon hire). We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

Posted 30+ days ago

Automotive Service Technician-logo
Automotive Service Technician
Ed Napleton Automotive GroupLake Park, FL
The Ed Napleton Automotive Group is looking for our next Automotive Service Technician. This is an exciting opportunity in a growing, fast-paced industry. Located at Northlake Chrysler Dodge Jeep RAM, the Automotive Service Technician will be responsible for vehicle repair and maintenance as assigned in accordance with dealer and factory standards. This position will build Customer loyalty by developing trust and ensuring confidence in Napleton through effectively diagnosing vehicles. Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups and Apply Today! The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity. What We Offer: Top of market compensation plans Fair work distribution Organized special tools for higher production efficiency. Tool reimbursement/Tool Allowances Gas Allowance Paid Training, Paid Manufacturer Certifications, Cross Training & Career Advancement Flexible scheduling options Medical, Dental, Vision, 401K, and additional benefits Accrued Vacation, and Sick Time No cost, No debt degree from Strayer University Discounts on products, services, and vehicles Family Owned and Operated - 90+ years in business! Job Responsibilities: Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty. Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication. Diagnosing the cause of any malfunction and perform repair. Adequately explains technical diagnoses and needed repairs to non-mechanical individuals which may include employees and customers Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate Keeps store management aware of mechanical repair problems as they occur Maintains an organized work area Job Requirements: Automotive Service Technician experience ASE certification desirable Excellent customer service Strong communication skills Valid Driver's License 18+ years of age or older to comply with the company driving policy We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Posted 1 week ago

Manager, IT Service Management (Itsm)-logo
Manager, IT Service Management (Itsm)
Zoll Medical CorporationChelmsford, MA
Corporate At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. Job Summary The ITSM Manager is responsible for the ownership and management of IT Service Management and its functions as well as the deployment and evangelization of ITSM and its related processes: Service Desk, Incident Management, Request Fulfillment, Problem Management, Configuration Management, Change Management, and Asset Management. The initial primary focus of this position will be maturing this area by developing, establishing the teams and functions as well as improving processes and identifying opportunities to better leverage existing technologies used to manage existing processes. This manager is responsible for the creation, training, performance tracking, and reporting of these processes. This person will work across all functional areas within IT to ensure processes are implemented, followed and aligned with business needs. The position will ensure continual improvement of service management policies and processes. Essential Functions Manage, report, and communicate on the global performance of owned processes Define, design, implement, and own processes and procedures based on industry standard Information Technology Infrastructure Library (ITIL) V3, driving adoption Develop and maintain a roadmap that drives implementation throughout IS for ITSM delivery, metrics and governance Partner with other leaders across the organization and champion the day-to-day operation, continuous improvement and governance of the lifecycle of IT Service Management Develop and implement an overall IT Service Management training strategy and plan Evolve strategic processes and procedures to guide stakeholder thinking on the most cost-effective means of using assets to achieve business strategic goals Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each employee and the department to succeed Articulate, implement, and manage a vision and end state of the IT Service Desk Develop, execute, and hold staff accountable for policies and procedures that include incident identification, documentation, assignment, management, and escalation Identify, recommend, develop, and implement end user and Service Desk staff knowledge articles, guides, and/or training programs to increase computer literacy and self-sufficiency Track and analyze trends in Service Desk requests; generate statistical reports to identify problem areas; devise and deliver solutions to enhance quality of service and/or department recommendations and changes Build customer experience objectives into team and individual goals and ensure accountability Successfully prioritize customer experience considerations into decisions and tasks Support and handle customer escalations Develop and publish a Change Management SOP and maintain all change documentation (policies, procedures, templates, etc.) Responsible for managing the lifecycle of all changes, with the primary responsibility of enabling beneficial changes to be made with minimal disruption to the business Coordinate and facilitate the Change Management process across organizations Responsible for review, approvals, categorize, prioritize, change requests Prepare and run CAB meeting agenda and capture issues and suggestions Create, publish, and circulate the Change calendar Educate the Business and IT on the Change Management process Produce metrics and report on Change Management activities Develop, coordinate, and perform post change review of scheduled changes for all RFCs and maintenance efforts Conduct or facilitate Post Implementation Reviews (PIRs) after the implementation of changes Implement and evolve clear roles, accountabilities for CMDB (RACI) and support for stakeholders Design, implement, and evolve strategically designed processes and procedures to ensure stakeholders are validating their CMDB data Design, implement and evolve processes and procedures aimed to verify and rectify ITAM and CMDB data accuracy, completeness, consistency and integrity Evolve processes and procedures ensuring ITAM & CMDB/stakeholder expectation management, assignments and responsibilities Develop and publish an Incident and Problem Management SOP and maintain all related documentation (policies, procedures, templates, etc.) Planning, developing, maintaining, and managing support for incident management tools, systems, procedures, and processes Coordinating interfaces between incident management and other service management processes Monitoring the effectiveness of incident management and owning a Continuous Service Improvement plan Serve as an escalation point and incident manager. Coordinating actions of others as necessary to assist with analysis and resolution actions for problems and known errors Monitoring progress on the resolution of known errors and advising incident management staff on the best available workaround for incidents Updating the Knowledge Management Database with new or updated known errors and workarounds Assisting with the handling of major incidents and identifying their root causes End to end responsibility for the management, communication, escalation, investigation and resolution of critical incidents, ensuring updates are timely and of sufficient quality, arranging discussions and updates as required Acting as Incident escalation focal point, identifying and resolving conflict and bottlenecks Identify trends and root cause analysis for complex companywide problems and communicate, influence and implement system fixes/improvements to enhance business efficiency and client experience Ensure that problems, critical incidents, and planned/proactive tasks are correctly prioritized Conduct Critical Incident Reviews, RCAs, and present findings to the management Prepare Incident and Problem management reporting and executive presentations including standard and ad-hoc reporting, analysis of trends, and management recommendations Required/Preferred Education and Experience Bachelor's Degree or equivalent work experience required 8+ years of relevant work experience in Information Technology with at least three years of experience managing an enterprise level 24x7 high-availability environment and/or leading a Service Desk team required and Demonstrated knowledge of effective Information Technology Service Management (ITSM) best practices with proven execution required and Experience managing and utilizing ServiceNow required and 5+ years of relevant ITIL service management experience required and Prior team management experience required and Experience working with Infrastructure and Application teams during critical issues required ITIL V3 expert certification Required Knowledge, Skills and Abilities Vision for and execution of creating a high-performance team Able to clearly articulate understanding of Problem, Change and Event Management processes Prior team management experience Demonstrated ability to guide team members in troubleshooting, issue resolution, or escalation. Ticket management and major incident management at an enterprise scale Process improvement and performance optimization experience preferred Executive presence and demonstrated experience in leadership, coaching, empowering, and recognizing others Proven aptitude for strategic decision-making planning, vision, and governance for customer experience and IT support operations Exceptional collaborator with ability to influence Proven ability to professionally communicate clearly and effectively both verbally and in writing to technical and non-technical audiences Proven ability to organize multiple priorities and manage projects and team to achieve deliverables that meet or exceed agreements and expectations Sound judgment and conflict resolution skills Ability to act quickly, pragmatically and assertively under process to prioritize and resolve technical issues Communicate clearly with a range of people at different levels of the organization and explain and discuss technical issues using a range of styles, tools and techniques ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Posted 30+ days ago

Service Rep - Bilingual Spanish - Family Practice - Berwyn-logo
Service Rep - Bilingual Spanish - Family Practice - Berwyn
Trinity Health CorporationBerwyn, IL
Employment Type: Full time Shift: Description: If you want to join an organization that truly cares about its employees, consider continuing your career with Loyola! We offer Medical/Dental/Vision Benefits on your FIRST DAY!!! competitive wages great work atmosphere Service Representative promotes increased utilization of Loyola services by maintaining a customer service attitude that reflects the mission, vision and values of Loyola Medicine. Ensures effective clerical operations for the service area and performs all job duties under the highest customer service standards to exceed customer expectations. Conveys a professional and positive image of Loyola Medicine during interactions with patients, families, physicians, staff members and internal departments. Essential Job Responsibilities: Greeting patients entering the physician practice. Answering office phones, making appointments. Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance. Assists in checking out patients and assists them with referral processing and scheduling process Collects co-pays and posts charges. Charge entry and patient balance processing. Minimum Education: Required: Associates degree OR equivalent training acquired via work experience or education Training in general administrative, business, healthcare or related field Loyola Medicine Core Values Reverence We honor the sacredness and dignity of every person. Commitment to Those Who are Poor We stand with and serve those who are poor, especially those most vulnerable. Safety We embrace a culture that prevents harm and nurtures a healing, safe environment for all. Justice We foster right relationships to promote the common good, including sustainability of Earth. Stewardship We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care. Integrity We are faithful to who we say we are. Pay Range: $18.00 - $24.44 per hour Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. Trinity Health Benefits Summary Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Posted 3 days ago

Retail Customer Service-logo
Retail Customer Service
EZCORP, Inc.Windcrest, TX
Address: 7950 Pan Am Expressway Windcrest, Texas 78218 Brand: EZPawn Pay range is based on experience from $13.00 to $14.00 per hour We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment. Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position! Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store In addition to a great career, here are some of the other things we offer our Team Members: Free Health Insurance* Competitive Wages Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance Great Working Hours 401(k) with Company Match Generous Paid Time Off Holiday Pay Store Discount Here's what you can expect as a Retail Customer Service Representative (Pawnbroker) : This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition. Other Customer Service duties include, but are not limited to: Providing excellent customer service by greeting customers, interacting with customers in person and on the phone Processing sales, loans, and extensions Performing opening and closing store duties Requirements for the Customer Service Representative (Pawnbroker) role include: As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include: High school diploma or GED Customer service, cashier, or retail experience Excellent communication and interpersonal skills Work well independently and as member of a team Ability to multitask Able to pass a criminal background check and drug test Adhere to all Company policies, procedures, and regulations Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus Sales background, a plus Bilingual, a plus No cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan.

Posted 3 weeks ago

Customer Service Representative-logo
Customer Service Representative
Richland County, SCRichland, SC
ESSENTIAL TASKS The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary. Responsible for entering Daily Activity Worksheets. Responsible for the oversight of the division's One Stop Customer Service centralized switchboard receiving requests for assistance and responding to questions pertaining to the division / department's operations, programs, services, and projects. Provide support for the work orders system, requests for assistance, inquiries, and complaints, and proactively provides resolutions by coordinating with key employees to ensure an effective progress in resolving issues. Create and prepare an assortment of reports, presentations, and documents related to operations, projects, and daily activities. Proactively identify and evaluate areas for process and policy improvement to prevent customer services and requests for assistance issues, and work with management on programs and policies changes. Manage requests for assistance of event setups, seminars, conferences, meetings, and special projects. Coordinates the requests for assistance to transport and dispose of surplus inventory and maintain records, files, and a database of surplus activities. Responsible to effectively prioritize and execute stressful and difficult situations, and to perform strong problem-solving skills. May assist in coordinating programs and community service's activities and attend community meetings. Perform general clerical activities and other related duties. All other duties as assigned. VOCATIONAL/EDUCATIONAL PREPARATION: Requires completion of high school degree/GED and one to two years of experience, or requires Associate's degree, vocational technical degree or specialized training that is equivalent to satisfactory completion of two years of college education with an emphasis in organizational behavioral, secretarial science, business administration or a closely related field.

Posted 1 week ago

Counter Service-logo
Counter Service
Genuine Parts CompanyLouisville, KY
We are so much more than a Parts Store and we are looking for even more great talent to join our NAPA family! As a NAPA Counter Service, you don't have to be able to tear a motor down and rebuild it (however, if you can, that's awesome), however it is preferred to have a background and knowledge of automotive parts. A NAPA Automotive Parts Specialist is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work day or night or you just want to get your foot in the door with us to explore other careers at some point - We welcome you! What you will be doing: Provide and source parts for specialized equipment for our fleet customers Use your parts knowledge to assist other NAPA team members and answer questions for customers Provide outstanding customer service and interact with management and technicians Bring customer focus and high energy to our fast-paced environment. Ask appropriate questions to ensure correct parts are researched and sourced. Inform customers on parts availability. This is the right opportunity for you if you: Genuinely enjoy helping our fleet customers with their parts and service needs Have gained your parts experience by working in the automotive industry or have gained experience tinkering with/repairing cars & trucks Want to gain or grow your parts experience by working on a team with other NAPA parts professionals Want to join a team where you can learn and grow your career - the opportunities are endless! What you'll need: Valid Driver's License Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts High School Diploma or GED. Technical or Trade school courses or degree Excellent verbal and written communication skills Great listening skills and empathy for customer Ability to work on or around an airport environment in a shop environment And if you have this, even better (not a deal breaker if you don't): Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership Experience in airport ground support equipment Knowledge of cataloging, sourcing, AND/OR inventory management systems, a plus Entirely customer-centric (external/internal) ASE Certifications What's in it for you: Competitive Pay Benefits include: Medical, Dental, Vision, 401K w/match, paid holidays and vacation, NAPA discount, tuition reimbursement and more! A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same! Great training, and ongoing development with support from multiple leaders/your team Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Posted 30+ days ago

Vice President, IT Service Management-logo
Vice President, IT Service Management
CIM GroupLos Angeles, CA
ABOUT CIM GROUP: CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 1,000+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today! POSITION PURPOSE: The Vice President, IT Service Management (VP, ITSM) provides the management oversight, vision, governance and continuous improvement of all technology support and service team and processes for CIM Group and affiliates. As the face of IT Service to the business, the VP will ensure that Service Desk support processes, procedures and service delivery functions align with the high-level expectations and needs of the business through delivery of industry leading tools, SLAs, and defining best practices. The Vice President, ITSM also serves as a customer service advocate, a manager and mentor for the Service Desk team, and a technical leader within the technology department supporting corporate offices and investment assets across the U.S. for CIM, as well as affiliates domestically and globally. This role works closely with other senior technology and business leaders to identify technical needs, propose solutions, and execute implementation of system changes. ESSENTIAL FUNCTIONS: Provide management oversight for Service Desk, Desktop Engineers, Application Support, Inventory Control and all other Service Delivery functions Develop, manage and ensure service support processes, procedures, SLAs, performance metrics and service quality align with and exceed customer and business expectations Define and/or update customer SLAs and other Key Performance Indicators (KPI) for all Service Delivery functions. Measure and report on service performance across IT to management on a regular basis Manage and monitor vendor relationships and output to effectively balance costs, performance/efficiency, and overall alignment with customer needs, departmental goals and business outcomes Review and manage escalation (and, where possible, resolution) of relevant service process issues within the organization across IT, Service Providers, and Business Partners Provide mentorship to the service desk team with excellent ability to investigate, diagnose, and resolve technical issues and perform continual training Oversee change management (incl. leading Change Advisory Board updates) for all IT changes, including business applications and infrastructure Oversee purchasing and inventory team & process for all IT assets for CIM Group and affiliates Oversee key end user platforms and related support such as mobile devices and desktop environments Deliver testing, QA and feedback to desktop image deployment team to assure fully functioning end user computing environments Identify and evaluate process and technology improvement opportunities. Plan and implement changes to enhance customer experience, efficiency and stay up to date with industry best practices. SUPERVISORY RESPONSIBILITIES: Management of the day-to-day operations of the CIM Service Desk. This includes but is not limited to trouble ticket resolution, customer service, and response times Supervision of the services team's day-to-day priorities and output, including (but not limited to) providing guidance and assistance in work assignments and determining appropriate work priorities aligned to customer needs and departmental and/or business goals Performance management of all staff reporting to this position including but not limited to setting performance expectations, providing timely feedback on performance, completing annual performance reviews, recommending appropriate action in response to identified performance deficiencies and if necessary, recommending termination of employment for poor/unsatisfactory performance Responsible for interviewing and selecting qualified candidates for staffing the services teams Manage various vendor relationships and performance (incl. negotiations) EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.) Bachelor's degree in computer science, management information systems, or related field, or equivalent combination of education and work experience, required ITIL Certification - Intermediate or above required Must be willing to obtain FINRA Series 99 within 6 months 7+ years' experience (minimum) in a technical role 7+ years' experience (minimum) as a manager/leader of technical customer service teams Demonstrated experience negotiating and managing ongoing vendor relationships to align with business outcomes (required) Prior experience working in a shared service model (required) Experience with third-party servicing (preferred) Experience with international support a plus EQ/Leadership training a plus Expert knowledge and experience implementing and using Service Now Enterprise system for ITIL processes Expert knowledge of Microsoft Desktop Operating systems Knowledge of network fundamentals (IP, gateway, DNS, routing) Expert knowledge of Microsoft Office 365 Working knowledge with Active Directory WHAT CIM OFFERS: At CIM, we believe our success stems from our collective efforts, and we are committed to providing well-rounded support and resources for our employees. In addition to a competitive compensation plan, CIM offers a comprehensive benefits program for employees to thrive both inside and outside of work. Eligible employees can enjoy a wide range of benefits, including: A variety of Medical, dental, and vision benefit plans Health Savings Account with a generous employer contribution Company paid life and disability insurance 401(k) savings plan, with company match Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave Up to 16 hours of volunteer time off Up to 16 weeks of Paid Parental Leave Ongoing professional development programs Wellness program, including monthly and quarterly prizes And more! Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required. At CIM, base pay is one part of the total compensation package. For this role, bonus compensation may be a significant part of the total compensation. The anticipated base salary range for the position in Los Angeles, CA is $180,000 - $250,000. HOW WE FEEL ABOUT DIVERSITY AND INCLUSION: At CIM Group, we believe that the unique perspectives and backgrounds of our employees enhance everything we do. We are committed to fostering an inclusive environment where diversity is not only respected but celebrated. We strive to ensure that our workplace is free from discrimination and harassment, allowing everyone to contribute meaningfully and feel a sense of belonging. As an equal opportunity employer, we strictly prohibit any form of unlawful discrimination and adhere to the laws enforced by the EEOC. Our goal is to provide a safe and supportive environment where all employees can grow and make impactful contributions together. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on CIM Group. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process. CIM is committed to maintaining the confidentiality and privacy of your personal and financial information. Please click here for our Privacy Policy. #LI-BL1

Posted 2 weeks ago

Patient Service Representative-logo
Patient Service Representative
Intermountain HealthcareBillings, MT
Job Description: The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients. Essential Functions. Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care. Documents all phone calls accurately and completely in the electronic medical record (EMR). Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations. Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients. Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization . Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments. Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved. Job Details Benefits Eligible: Yes Shift Details: Full-Time (40 hours) Clinic hours are 8:30 a.m. to 5:00 p.m. 8-hour shifts No weekends or holidays Unit/Location: Billings Downtown Clinic Urology at St. Vincent in Billings, MT Skills Professional etiquette and communication. Collaboration / Teamwork Confidentiality Customer service Resolving patient needs Computer literacy Time management Critical thinking/situational awareness Cash management Minimum Qualifications Six months of customer service experience involving interactions with customers. Demonstrated basic computer skills involving word processing and data entry. Professional manner and strong interpersonal and communication skills. Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers. Preferred Qualifications One year of customer service experience involving interactions with customers in person and by phone. Billing and collections experience. Computer literacy in using electronic medical records (EMR) systems and other relevant software. High school diploma or GED preferred. Multilingual Physical Requirements: Physical Requirements Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. Position may require standing for long periods of time, lifting supplies May assist patients into/out of the clinic. Location: Billings Downtown Clinic Work City: Billings Work State: Montana Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $17.34 - $22.54 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

Posted 1 week ago

Automotive | General Service Technician | Fairfax County-logo
Automotive | General Service Technician | Fairfax County
Virginia Tire and AutoSpringfield, VA
Sign on Bonus Available!* Our Automotive Tire & Lube Technicians are passionate about working on cars and enjoy working in a fast paced environment. From Mazda's to Maserati's, you'll get to work on many different makes and models mounting and balancing tires, performing oil changes and other automotive services. Our shops are filled with the latest tools and technologies, and through our apprenticeship program you get the opportunity to learn and grow. Virginia Tire & Auto is the place to start your automotive career…or take it to the next level. WHAT YOU'LL DO Perform automotive services on customer vehicles, such as: Mount and balance tires Tire repairs Oil changes Install batteries Complete a 25 point vehicle condition report on all vehicles serviced Assist in maintaining a well-organized and clean shop atmosphere QUALIFICATIONS Have and maintain a valid driver's license Entry Level Position, however, experience is desired and will be compensated for accordingly Virginia Tire & Auto has a strong commitment to our people, providing extensive training, a healthy culture, and opportunities for growth. We are seeking applicants interested in making a commitment to Virginia Tire & Auto and their career. WHY YOU'LL LOVE US Mission matters here. At Virginia Tire & Auto our mission is to take the stress out of car care. We do that by taking the stress out of our employees lives by fostering an employee-first culture where employees are appreciated and valued. And by being a values-based business with a conscious. We are looking for individuals to join our team who want to share our values: to be professional, genuine, attentive and forward-thinking. WHAT WE'LL DO FOR YOU We provide our employees: Guaranteed hourly pay plus commission-high earning potential with bonuses Low-Cost Health Insurance (Starting at $12.5) Industry best paid vacation and holidays Tire and auto repair discounts Gym Membership Reimbursement Affordable dental and vision insurance Life & short-term disability insurance 401K Predictable Schedules Energy filled, busy shops A clean, professional work environment with a team that wants to see you succeed A company culture designed to support your career growth WHO WE ARE Virginia Tire & Auto is making car care as stress-free as possible. We are proud to be a Top Family Owned Business in the DC area, a Top Shop by Tire Review Magazine and a consistent Best of NOVA Auto Repair winner. Virginia Tire & Auto is committed to employee advancement and growth by offering career paths and stability to its 400+ employees. Virginia Tire & Auto promotes a smoke-free, drug-free environment. Virginia Tire & Auto is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #INDAUTO

Posted 1 week ago

Field Service Technician 2-logo
Field Service Technician 2
BurroughsAsheboro, NC
Does the idea of troubleshooting electronic equipment intrigue you? Are you interested in electro-mechanical repair and maintenance? Are you driven to deliver exceptional customer service? If you answered yes to any of these questions or have significant customer service, repair/maintenance, and installation experience, we want to talk to you! We are seeking aspiring Service Technicians in your area to help service and support our customers' cash automation technology equipment in your area! Burroughs is a service and integration leader in payment and transaction automation technology with over 135 years of experience serving financial and retail customers. Burroughs offers a nationwide field service organization combined with remote managed services, technical support, help desk, program management and hardware solutions; including ATMs, teller cash automation, servers, smart safes, kiosks and self-service solutions throughout U.S. and Puerto Rico. Join us to experience what has made Burroughs a great place to work since 1886! Benefits of working at Burroughs: Extensive training, tools, and company vehicle all provided! Competitive compensation including premium pay scales, Floating Holidays, and Paid Time off! Comprehensive benefit packages including robust Medical, Dental, and Vision effective on the 1st day 401k savings plans! Job Description Burroughs' Service Technicians will install, maintain, and service multi-vendor equipment at customer locations in response to assigned service calls and within established service level agreement (SLA) periods. Customer and vendor equipment typically includes banking and cash automation equipment, self-service devices, and other OEM devices. Successful candidates will possess impeccable personal integrity, excellent customer service skills, technical aptitude, and an ability to operate as a team player. Key Responsibilities: Installs, maintains and services cash automation equipment at assigned customer locations, Diagnoses and resolves product performance problems, Ensures customer satisfaction through excellent follow through and communication with customers and Burroughs Team Members Maintains tools and parts inventory in a secure and accurate fashion. Minimum Requirements: Technical aptitude or interest in learning to repair electronics and electro-mechanical components in complex machinery, Positive attitude and a passion for customer service, Impeccable personal integrity and business ethics, Independent and team work skills, Self-motivated and well organized, Good oral and written communication skills. High School Diploma (Bachelor's Degree is a plus), Must be at least 21 years of age, Must hold a valid US driver's license, Ability to lift and/or move equipment weighing up to 75 pounds, Previous experience with multi-vendor ATMs, cash automation equipment is a plus. For this position our hourly wage range is $18.00 to $33.00 depending on relevant experience.

Posted 1 week ago

Hvac Service Technician-logo
Hvac Service Technician
Ace HardwareKing Of Prussia, PA
Compensation Details: $20.00-$45.00 per hour + incentive bonus opportunity Job Description: Who we are Unique Indoor Comfort is now an Ace Hardware Company. At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded. Here you won't just "have a job," you will be helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community. What You'll Do Provide an exceptional experience through efficient and accurate service and effective communication Maintain, diagnose, troubleshoot, and repair all residential equipment including traditional forced-air systems, steam, and hot water-based systems, oil, high velocity, ductless and more Utilize specialized diagnostic tools to balance and solve traditional airflow, fuel, refrigerant and electrical challenges presented in residential equipment Maintain required truck inventory necessary to complete all flat-rate repairs Educate and inform customers of improvements to the comfort, efficiency, or safety of their homes Assist in the development of junior service technicians What you need to succeed: 3+ years of HVAC service experience (REQUIRED) EPA Universal Certification Strong knowledge of HVAC industry best practices and building codes Proficient in all aspects of HVAC function Must have driver's license with clean record Able to pass a background and drug screening check (random testing may occur) Physical Requirements: Physically able to work on HVAC units. Will be required to work in settings with extreme cold or extreme heat, depending on time of year. Prolonged periods of standing, kneeling, crawling, or climbing ladders. Must be able to lift 50 pounds at a time. Why should you join our team? We live our values- W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand. In addition to providing our employees a great culture, we offer competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including: Up to $5,000 sign-on bonus available for experienced candidates! Incentive/Commission/Bonus opportunities (Based on role / grade level) 401(k) retirement savings plan with matching company contributions, eligible on your first day! Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents. Warehouse Merchandise Discount! Paid time off & paid holidays (depending on role and month of hire) Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others- Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities. Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review. Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support. About Ace Hardware Home Services Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting. Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home ℠ and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware. Why should you join our team? We live our values- W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand. In addition to providing our employees a great culture, we offer competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including: Incentive/Commission/Bonus opportunities (Based on role / grade level) 401(k) retirement savings plan with matching company contributions, eligible on your first day! Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents. Warehouse Merchandise Discount! Paid time off & paid holidays (depending on role and month of hire) Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities. Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review. Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support. Benefits are provided in compliance with applicable plans and policies. Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert About Ace Hardware Home Services Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting. Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home℠ and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware. Equal Opportunity Employer Ace Hardware Home Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Disclaimer The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Posted 1 week ago

Service Desk Agent-logo
Service Desk Agent
Contact Government ServicesLas Vegas, NV
Service Desk Agent Employment Type:Full-Time, Mid Level /p> Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the calls in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Handle Tier 1 service desk escalations through tickets, chat, email, or phone Follow up on outstanding requests and ensure timely resolution Create accounts and configure hardware as part of on-boarding process Support mobility devices Provides a single, identified point of contact for all Service Desk and change request services Updates and maintains Service Desk records in accordance with established support procedures Performs account password administration and processes new user account requests Develops, maintains, and executes standard Service Desk operating procedures Follows security requirements as requested by the Government Security Officer Monitors customer problems to ensure prompt, satisfactory service/resolution is being provided; if necessary call the user to update them on progress Processes standard change requests (ITSM tickets) for Installations, Moves, Adds, and Changes (IMACs) Remain on queue and available to assist end users during the specified shifts, excluding approved breaks, lunches, or off-queue time approved by your Manager, Supervisor, and/or Team Lead Manages the user's expectations; provide information that will give details for a possible resolution or when they can expect to be contacted again Qualifications: Must already have or be able to obtain and maintain a Public Trust Security Clearance with the Department of Justice High School Diploma or equivalent with 3+ years of applicable work experience US Citizenship Previous Service Desk Experience Ability to run reports Experience supporting Windows 10 and MS Office 365 Must be able to pay close attention to details Must have the ability to adapt to changing work requirements, multiple tasks, and priorities, and be able to exercise discretion. Experience with Active Directory and identity management systems, adding and modifying users, fulfilling user account requests, and troubleshooting Experience with two-factor authentication, password resets, PIV setup, and device management Experience with VoIP and mobile phone activation and hardware and software requests Skilled in telework and virtual meeting environments Experience with HID and physical point-of-entry authentication systems Experience using IT ticketing systems (Remedy, ServiceNow, JIRA, etc) Strong analytical and follow-through skills Strong verbal and written communication skills Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments Ability to work well independently on defined tasks Ability to work well as part of a team Ability to work any shift, morning, evening, or overnight on a 24x7x365 schedule. Rotational work on holidays is required. Flexible Schedule, The startup schedule may require different hours. Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $24,752 - $31,824 a year

Posted 30+ days ago

Customer Service Supervisor-logo
Customer Service Supervisor
Wawa, Inc.Viera, FL
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked. What you'll do: Deliver outstanding customer service and resolve inquiries promptly. Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training. Lead, motivate, and train Associates to drive sales and performance during shift. Ensure consistent execution of customer service programs, policies, and store technology components. Manage cash processes, inventory, vendor check-ins, and store safety. Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.Benefits: We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical/dental vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to other benefit and wellness programs. Eligibility for Wawa Benefits is defined under the terms of the plan(s)Qualifications: High School Diploma or GED equivalent Must be 18+ years old with reliable transportation Flexible availability to work various shifts, including weekends, and holidays, to meet business needs Supervisory experience, ideally in retail or food service environments, is a plus Strong customer service, relationship-building, and communication skills The hourly range for this position is $21.00 - $28.30 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Posted 2 days ago

Large Vessel Integration And Service Support Specialist-logo
Large Vessel Integration And Service Support Specialist
Brunswick Corp.Boynton Beach, FL
Are you ready for what's next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes "Next Never Rests," and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality: Position Overview: As part of the talented Customer Experience team, you will be the on-site and remote technical service support liaison, resulting in positive customer relations, experience, and ultimate satisfaction of consumers, OEMs, and dealers of Mercury Marine products. This position specializes in large vessel systems installation, malfunction troubleshooting, maintenance and repair, electronic integration. This position reports to a Director of Service. At Brunswick, we have passion for our work and a distinct ability to deliver. Relocation Assistance: We offer relocation assistance for candidates moving from out of state to Central or South Florida. You'll have the flexibility to choose the location that works best for you, and we'll help cover the costs associated with your move. Essential Functions: Provide field onsite support of Mercury and Brunswick products, integrated controls, networked vessel systems, and emerging products. Provide internal staff, dealers, and boat builders support with new installations and repowering of large vessels to ensure proper installation and boat application. Investigate, diagnose, and resolve product installation, setup, configuration, malfunctions, errors & issues in all US regions and international service areas. Recommend and perform preventative & routine maintenance, repair ensuring trouble free operation. Produce clear written and verbal data and communication of emerging manufacturing and product issues to internal groups as required. Perform other duties and various tasks as assigned by the Director of Service Provide management and support for: . Required Skills: Acquire and maintain MU Outboard certification within the 1st year of employment while demonstrating a thorough knowledge of Mercury and Brunswick products. Thorough knowledge of large vessel systems, with strong electrical background. Full understanding of customer service philosophy and procedures of the company. Effectively plan, develop, execute strategies for issue resolution, installation, and integration in the field. Willingness to live and travel (75% - 90%) within assigned LVSS region. Occasional multi-week travel events outside of region may be required. Ability to work independently, make accurate decisions and analyze risk. Excellent interpersonal skills and effective communication skills. Excellent Computer and technology skills, capitalizing on effective communication and documentation through digital media and meticulous data gathering capabilities. The anticipated pay range for this position is 84,500 - 136,100 annually. The actual base pay offered will vary depending on multiple factors including job- related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus. At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate's qualifications and the business context. This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here. Why Brunswick: Whatever tomorrow brings, we'll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we're proud of being recognized for making a splash with numerous awards! About Mercury: Mercury Marine is a world leading manufacturer of marine propulsion systems. A $2.6 billion division of Brunswick Corporation (NYSE: BC), Mercury designs, manufactures and distributes engines, services and parts for recreational, commercial and government marine applications, empowering boaters with products that are easy to use, extremely reliable and backed by the most dedicated customer support in the world with 10,000 service points globally. Mercury's industry-leading brand portfolio includes Mercury outboard engines; Mercury MerCruiser sterndrive and inboard packages; Mercury global parts and accessories including propellers, and SmartCraft electronics; Power Products Integrated Solutions; MotorGuide trolling motors; Attwood, Garelick and Whale marine parts; Land 'N' Sea, BLA, Payne's Marine, Kellogg Marine & Lankhorst Taselaar marine parts distribution; and Mercury and Quicksilver parts and oils. More information is available at mercurymarine.com. Next is Now! We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support. For more information about EEO laws, - click here Brunswick and Workday Privacy Policies Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942. All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers . If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com. #Brunswick Corporation - Mercury Marine

Posted 3 weeks ago

R1 Revenue Cycle Management logo
Customer Service Representative - Patient Registration
R1 Revenue Cycle ManagementManhattan, NY
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Job Description

Ascension Via Christi Mercy Regional Health Center

Shift Hours: PRN - ED-Part Time- flexible shifts as needed, including weekends and holidays

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.

To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.

Here's what you can expect working in Patient Registration (Customer Service):

  • Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
  • Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
  • Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
  • A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.

Requirements: High School Diploma or GED

Excellent customer service experience

For this US-based position, the base pay range is $14.00 - $18.24 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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