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The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it's why our business strategy centers on making journalism so good that it's worth paying for.

About the Role, Mission or Department Overview

The New York Times is looking for a Technical Education Analyst to join our Technical Enablement team. You will focus on technical enablement and new technology, helping our global workforce navigate and adopt critical enterprise tools. You will be a liaison for projects-such as Generative AI-translating complex system updates into clear, relevant documentation and training. Our goal is to build a culture of technical literacy where every member of the staff feels empowered to use the latest company technology. This is a hybrid role based in New York City, with the expectation to come into the office on a semi-regular basis to meet with employees for in-person 1:1 and group training sessions.

Who are we?

The mission of the Technical Enablement team is to ensure that technology serves as a bridge, not a barrier, to the mission of The New York Times. We focus on building relationships across the newsroom, technology, and business teams to provide the education and documentation necessary to adopt new tools with confidence and efficiency.

Responsibilities:

• Work directly with employees across the organization, including the newsroom and business side, to provide one-on-one and group technical training sessions.
• Partner with technical leads to translate new enterprise infrastructure and tools into accessible training modules and "how-to" guides.
• Organize and facilitate technical workshops, office hours, and events centered on new technology.
• Develop instructional materials such as guides, handbooks, videos, and web-based tutorials to improve the rollout of new software.
• Develop targeted or company-wide communications on technical updates and coordinate distribution with the corporate communications team.
• Perform administrative responsibilities necessary to schedule, deliver, and document training projects.
• Monitor employee engagement with technical education programs and knowledge retention, identifying common pain points to improve the user experience.
• Travel to different office locations and bureaus to give group and one-on-one training sessions, encompassing about 10% of the year.
• Demonstrate support and understanding of our value of journalistic independence and a commitment to our mission to seek the truth and help people understand the world.

Basic Qualifications:

• 2+ years of experience training on topics related to enterprise technology, software adoption, or technical enablement.
• Technical writing skills, with experience with making complex technical practices feel simple and intuitive.
• A curiosity and functional understanding of Generative AI tools and their practical applications within an organization.
• Break down complex topics and communicate to several communities, including different nationalities and international locations.
• Experience creating and integrating digital technology such as audio, video, and web-based tutorials into learning paths.
• Comfortable with public speaking and adjusting technical content based on audience response.
• Excellent oral, written, and documentation skills.
• Demonstrated creative thinking in developing engaging training and learning materials across multiple formats, including user guides and gamified learning elements to enhance engagement and retention.
• Basic data analysis skills with the ability to track training effectiveness, measure user adoption, and use metrics to inform continuous improvement.
• Experience delivering training both in person and virtually, utilizing platforms such as Google Meet and Zoom to support diverse learning environments.
• Real passion for The New York Times's mission and dedication to be part of our innovation and growth.

Preferred Qualifications:

• Familiarity with the backend of Generative AI tools to help staff understand what " usage" actually is in practice.
• Experience with Zendesk or working in a support environment.
• Advanced proficiency with Google Suite.
• Experience working with journalists or other specialized groups with unique technical workflows.

#LI-Hybrid

REQ-019586

The annual base pay range for this role is between:

$110,000 - $120,000 USD

For roles in the U.S., dependent on your role, you may be eligible for variable pay, such as an annual bonus and restricted stock. Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company-matching 401(k) plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs.

For roles outside of the U.S., information on benefits will be provided during the interview process.

The New York Times Company is committed to being the world's best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all backgrounds to apply.

We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The U.S. Equal Employment Opportunity Commission (EEOC)'s Know Your Rights Poster is available here.

The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email reasonable.accommodations@nytimes.com. Emails sent for unrelated issues, such as following up on an application, will not receive a response.

The Company encourages those with criminal histories to apply, and will consider their applications in a manner consistent with applicable "Fair Chance" laws, including but not limited to the NYC Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

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