BosunBluffton, SC
About Our Client: Our Client, the Beaufort County Treasurer's Office is driven by a people-first mission to serve with innovation, enthusiasm, and accountability. They take pride in being the exception to and defying the stereotypical view of government. Handling over 400 daily interactions, they collect and manage the majority of county revenues, oversee investments, and ensure accurate reporting. With a 99% collection rate, strong training programs, and a team-first culture, they promote growth, continuous improvement, and exceptional service—reflected in their 97.6 customer satisfaction rating. To learn more, please check out Beaufort County Treasurer's Office ! Job Summary: The Beaufort County Treasurer's Office is seeking an Operations Manager to ensure the successful collection of payments and communication of information between the Beaufort County Treasurer's Office and the public, focused on developing and maintaining best customer-centric and customer service practices. This role reports to the Tax Collector and is a part of the Operations Team and Leadership Team. The Operations Manager will be based in the Beaufort office but will also support the Bluffton location. Job Responsibilities: Leadership Responsibilities Demonstrates buy-in to our vision, mission and values in their day-to-day work and in a manner that fosters fulfillment of our culture statement. Monitors the coordination and performance of daily work activities in a manner that will result in the successful achievement of team goals; including but not limited to: organizes, prioritizes, and assigns work; supervises status of work in progress and inspects completed work. Ensures departmental compliance with all applicable laws, policies and procedures: immediately initiates any actions necessary to correct violations/deviations. Supervises, directs, and evaluates assigned team members, and addresses team concerns and problems; including, but not limited to: coaching subordinate leaders through the Evolving with Purpose process. Exercises situational and operational awareness to proactively identify potential issues and blind spots, and addresses them appropriately. Ensures consistent and productive Meetings with Purpose, maximizing opportunities to share information, feedback and suggestions in a professional and constructive manner. Monitors and regularly evaluates team performance, staffing and training needs in alignment with current and future goals; including, but not limited to: hiring, disciplinary matters, termination, and training/cross-training. Relationship Responsibilities Serves as Operations Team liaison to other teams, agencies and departments in a manner that enhances team culture, reflects our vision, mission and values, and fosters public trust. Provides leadership support and encouragement to the Operations Team leaders that fosters and cultivates a growth mindset and reflects our culture, vision, mission and values. Demonstrates professional support, verbal and written, to both internal and external stakeholders that is in accordance with Beaufort County Treasurer policies and procedures. Exercises timely follow-through on the resolution of issues/exceptions, taking ownership regardless of the source. Gauges, anticipates, reacts and meets the needs of others in a manner that creates a positive environment and best reflects our team culture, vision, mission and values. General Responsibilities Possesses a growth mindset with a focus on personal, leadership, and team development. Maintains a comprehensive, current knowledge of applicable laws and regulations, office technology, and attends training sessions as appropriate. Monitors or, when appropriate, prepares and updates, operating procedures and/or policies. Performs other related duties as required. Minimum Qualifications: Bachelor's degree in Management, Business, or related field; or Certified Management Certification through the Institute of Certified Professional Managers. At least 9 years prior experience in a professional setting that involved customer service. At least 5 years in a position of leadership in a professional, office setting, supervising at least 5 direct reports. Significant experience with Microsoft Office and professional communication, both verbal and written Possesses a valid driver's license. Additional Qualifications: Clearly demonstrates buy-in to our culture, vision, mission and values. Enjoys creating and sharing team vision and goals, and leading others to their fulfillment. Regardless of the communication method used, successfully conveys encouragement and authenticity to the team. Able to identify, review, and summarize data and relate findings to observed trends and behaviors. Includes utilizing this information to make informed decisions. Skilled at using deductive reasoning and exercising decisive judgment that reflects our vision, mission and values in a variety of situations, which are often characterized by frequent change. Able to perform mathematical calculations and successfully convey the math and information to others. Seeks opportunities to share information, feedback and suggestions in a professional and constructive manner. Strong communication skills and conflict resolution. Excellent management and organizational skills such that a proactive approach is taken to address potential issues before they occur. Physical Demands and Working Conditions: Ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5-10 pounds). Extended periods of time at a keyboard or workstation. Ability to perceive and discriminate visual cues or signals. Ability to communicate orally and in writing, both handwritten and electronic. Physically travel and perform duties in various office locations. Exposure to adverse environmental conditions, such as rude/irate customers. Ability to operate, maneuver and/or control the actions of equipment, technology, and/or materials used in performing essential functions. Requires the comprehension and use of a wide variety of reference and descriptive data to communicate information. Benefits: Healthcare County participates in PEBA PTO 12 Personal Leave Days the first year (15 for years 2-5 and goes up from there) 12 Sick Days Joining the Team Posting Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, re
Posted 30+ days ago