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Salesforce Scrum Master
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Overview
Job Description
- Lead and facilitate all Scrum ceremonies, including:
- Sprint Planning
- Daily Standups
- Sprint Reviews/Demos
- Retrospectives
- Backlog Refinement Sessions
- Remove impediments and proactively address blockers impacting delivery teams.
- Ensure teams remain focused on sprint goals and committed deliverables.
- Partner with Product Owners to maintain and prioritize the product backlog.
- Track and report sprint metrics, velocity, risks, dependencies, and overall delivery progress.
- Foster Agile best practices and continuous improvement across teams.
- Coordinate cross-functional collaboration among developers, administrators, QA analysts, business analysts, and stakeholders.
- Support release planning and delivery activities within Salesforce environments.
- Facilitate communication between technical and non-technical stakeholders.
- Drive accountability, transparency, and successful execution of project objectives.
- 7+ years of experience delivering projects on the Salesforce platform.
- Experience with Salesforce implementations involving one or more of the following:
- Health Cloud
- Service Cloud
- Experience Cloud
- Proven experience serving as a Scrum Master in Agile delivery environments.
- Experience leading Salesforce implementation projects, not solely operations and maintenance (O&M) engagements.
- Strong understanding of Agile methodologies, particularly Scrum.
- Ability to identify and remove blockers while maintaining team productivity and delivery momentum.
- Experience working closely with Product Owners, Business Analysts, Developers, Salesforce Administrators, QA teams, and business stakeholders.
- Understanding of Salesforce:
- Release management
- Configuration and customization
- Integrations
- Deployment processes
- Strong communication, facilitation, and stakeholder management skills.
- Experience using Agile and delivery management tools such as:
- Jira
- Confluence
- Zephyr
- Salesforce DevOps tools
- Scrum Master certification such as:
- Certified ScrumMaster (CSM)
- Professional Scrum Master (PSM)
- SAFe Scrum Master (SSM)
- Experience working within SAFe (Scaled Agile Framework) environments.
- Salesforce Administration and/or Salesforce configuration experience.
- Salesforce certifications are a strong plus.
- Strong servant leadership and facilitation skills.
- Ability to drive delivery in fast-paced implementation environments.
- Excellent organizational and problem-solving abilities.
- Strong focus on team collaboration, accountability, and continuous improvement.
- Ability to manage competing priorities while maintaining delivery commitments.
- Healthcare & Wellness
- Medical, dental, and vision coverage tailored to your needs.
- Supplemental options like life insurance, disability, HSA/FSA available.
- Time Off & Work-Life Balance
- Starting at 15 PTO days per year, increasing with tenure.
- Plus 11 paid holidays to recharge and spend time with loved ones.
- Professional Growth & Development
- Annual education stipend.
- Access to thousands of online courses.
- Formal mentorship programs for career advancement.
- Inclusive Culture
- One Team” mentality focused on collaboration and belonging.
- Recognized as a Great Place to Work® for six years straight.
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