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Salesforce Implementation Project Manager
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Overview
Job Description
- Coordinate day-to-day execution activities related to CRM implementation projects, including timelines, deliverables, risks, dependencies, and action tracking
- Partner with Commercial Technology leadership, IT teams, and implementation partners to support successful CRM deployment and adoption initiatives
- Facilitate cross-functional collaboration between Marketing, Sales, Operations, and other business teams during CRM implementation activities
- Support business process documentation, workflow mapping, and operational alignment efforts associated with CRM rollout
- Coordinate user acceptance testing (UAT), issue tracking, feedback collection, and resolution activities during implementation phases
- Help manage CRM implementation schedules, project documentation, meeting cadences, status updates, and stakeholder communications
- Support CRM data migration, cleanup, and validation activities in coordination with IT and enterprise data teams
- Collaborate with enterprise data, MDM, ERP, ecommerce, and product data teams to support operational alignment between CRM and related business systems
- Assist with CRM training coordination, user onboarding, documentation, and adoption support initiatives
- Monitor implementation progress and support reporting on project milestones, adoption metrics, operational readiness, and implementation KPIs
- Coordinate change management activities to help drive user engagement and adoption across business functions
- Identify implementation risks, operational challenges, and process gaps, escalating issues and supporting resolution activities as needed
- Support post-go-live stabilization efforts, enhancement tracking, and continuous improvement initiatives
- Maintain CRM project documentation, standard operating procedures, and implementation best practices
- Support vendor coordination and implementation partner management activities as needed
- Bachelor's degree in business, Marketing, Information Systems, Project Management, or related field
- Minimum 5 years of experience supporting Salesforce CRM implementations, business systems projects, project management, or commercial operations initiatives
- Experience participating in CRM implementations or enterprise technology deployments
- Strong project coordination and organizational skills with ability to manage multiple priorities and stakeholders
- Experience facilitating cross-functional meetings, requirements gathering, and implementation tracking activities
- Familiarity with CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or similar systems
- Understanding of business process mapping, operational workflows, and change management principles
- Strong communication and stakeholder management skills
- Experience supporting user training, onboarding, and adoption initiatives
- Detail-oriented with strong documentation and follow-through capabilities
- Experience in manufacturing, B2B, distribution, or commercial operations environments
- Experience working with CRM implementation partners or system integrators
- Familiarity with ERP, marketing automation, ecommerce, or customer data platforms
- Experience with project management tools and methodologies
- Exposure to data migration, CRM integrations, or enterprise data initiatives
- PMP, Agile, or related project management certification preferred
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
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