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Luxury Sales & Services Coordinator-logo
Luxury Sales & Services Coordinator
Churchill Downs Inc.Louisville, KY
Summary This position will support the Churchill Downs Racetrack Luxury Sales & Services & Customer Experience Team by supporting the sales, service and experience operations that fulfill the hospitality needs of, and deliver world-class customer services to, our ticket customers leading up to and during event race days. Essential Duties Includes, but is not limited to, the following: Assist Luxury Sales & Services Managers and Experience Managers in the facilitation and delivery of event race day customer experiences and service amenities Lead overall day-to-day needs and processes of the Luxury Sales & Services and Customer Experience Team to ensure the team is aligned for success and continues to provide an unsurpassed level of service Assist with all administrative needs of the team including but not limited to various scheduling responsibilities, departmental meeting notes, assisting with special projects, managing staff and vendor credential access needs, and ensuring all proper procedures are followed Lead all aspects of Luxury Team's purchasing and procurement, serving as the team's and external vendors' primary point of contact for service and product orders, responsible for all system processes for contract approvals and vendor payment and timely delivery Support relationships with service and product vendors during event preparation stages by performing information sessions and coordinating operational and logistical details in order for partners to perform and serve luxury ticketholders Support development and completion of impactful customer engagements, including client gifting programs and other various customer touchpoints Assist Luxury Sales & Service Managers and Experience Managers in liaising with internal departments and service suppliers to ensure a seamless hospitality service Assist as needed with race day responsibilities including but not limited to overseeing or managing certain hospitality areas Work alongside other members of the team to enhance the sales, service and customer experience culture, and to support the overall fulfillment of hospitality needs of luxury ticketholders Represent Churchill Downs during site surveys, client events and race events; providing excellent customer service at all times Supervisory Responsibilities None Education, Experience, Skills and Abilities Bachelor's degree (B.A.) from four-year college or university 1-3 years of professional experience in hospitality or a related field Alternatively, equivalent combination of education and experience Required Qualifications Demonstrated passion for hospitality and/or the racing & entertainment industry Collaborative, team player attitude Exceptional attention to detail Excellent oral and written communication skills Strong interpersonal skills with a commitment to a high level of customer service Creative problem solver and strong judgement skills Strong presentation development and delivery skills Strong time management, organizational, and decision-making skills Ability to collaborate with a cross functional team Ability to prioritize and manage multiple tasks simultaneously Proficient in Microsoft Office & Excel Ability to learn new software, specific to ticketing and CRM systems Preferred Qualifications Professional experience Working Conditions Weekend and evening work required during live racing meets. Working conditions are normal for an office environment. Must be able to maneuver around the racetrack and withstand hot/cold conditions. Churchill Downs encourages diversity in the workforce. EOE

Posted 30+ days ago

(Fixed-Contract) Account Director, Team Sports (Payment Services Client)-logo
(Fixed-Contract) Account Director, Team Sports (Payment Services Client)
OctagonStamford, CT
CLIENT SERVICES / Responsible for leading Octagon's client business and day-to-day management of client programs. Position will require presence at our client's HQ in Purchase, NY up to 2x per week (pending client requests). As such, only candidates currently in the Greater New York City/Tri-State area will be considered. Please note this is a fixed-term contract position through December 31, 2025. Contract positions with Octagon are not benefits-eligible. Octagon is searching for an Account Director to join our team as a key leader across partnerships with some of the biggest team sports partnerships. Are you a proven project manager & collaborative self-starter interested in working across the intersection of culture and sports? Do you enjoy creating elevated experiences for fans and client stakeholders? If so, this is a great role for you! In this role you'll closely with the account Vice President with a strong focus on project management and integration while working closely with senior clients. Overall, you'll be responsible for client communication, planning and ideation, experiential program innovation, development and implementation. To be successful you'll need to be an excellent communicator with a firm grasp of marketing rights. THE WORK YOU'LL DO Continuous relationship management and communication with various client stakeholders across their partner marketing teams Join meetings and share key points and next steps with the agency team Actively share new opportunities and events to present to key partners Collaborate on and create new ideas on how to integrate partners into sponsorship events and promotions Manage constant flow of incoming requests from clients to support their selling process to partners including join internal team meetings, present opportunities to both account managers and external partners Track asset usage across partner marketing teams Craft strategic recommendations for the sponsorship that are relevant, rooted in fan passions and aligned with both brand initiatives and the client target audience Manage recap documents across various key program stakeholders Super internal and external sell-in of programs, inclusive of leading webinars and presentation development Domestic travel to support client's programming across clients portfolio of MLB, Music, Golf, Culinary and NFL properties; May include non-traditional hours, nights, and weekends THE BIGGER TEAM YOU'LL JOIN Recognized as one of the "Best Places to Work in Sports", Octagon is the global sports, entertainment, and experiential marketing arm of the Interpublic Group. We take pride in being Playmakers - finding insightful, bold ways to create play in our work, our lives, and in the world. We believe in the power of play to create big ideas and unlock potential for our clients and talent. We can put ourselves in the shoes of fans because we ARE fans - of sports, entertainment, and culture at large. This expertise allows us to continually evolve the fan experience across sports and entertainment alongside some of the biggest brands and talent in the world. The world needs play more than ever. Are you a Playmaker? WHO WE'RE LOOKING FOR Minimum of 7+ years of experience in sports sponsorship or experiential marketing Possesses significant (agency, brand) client management skills. Experience navigating contractual marketing rights Confident and comfortable presenting to senior clients and partners Keen sense of business process and project management, understanding how sports sponsorship, event marketing, communications, and events are used impacts the bottom line and drives brand objectives Versatile and able to develop, create and implement POVs, strategic marketing plans and program development documents for several programs simultaneously Have experience overseeing executional deliverables and program activations across multiple projects Opportunity to support new client projects and events as well as staffing events across the company A highly driven and motivated individual Exceptional communicator and strong PowerPoint skills to deliver creative, clear documents to senior stakeholders Experience leading teams to exceed client expectations Flexibility to support events across the account Hands-on mentality Excellent Project Management skills with a high degree of numeracy and literacy Strong attention to detail Flexibility and willingness to travel domestically and internationally, and work weekends or holidays as needed. Anticipated travel level: Low (10-20%) The base range (annualized) for this position is $75,000 - 85,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications.

Posted 3 days ago

Revenue Cycle Operations Director, Healthcare Managed Services DBO-logo
Revenue Cycle Operations Director, Healthcare Managed Services DBO
Huron Consulting GroupChicago, IL
Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you'll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future. The Revenue Cycle Operations Director oversees a portfolio of Service Center clients and is responsible for ensuring smooth day-to-day operations, contractual compliance, and revenue cycle performance. Core functions include: Client Relationship Management, Business Analytics, Resource Management, Culture, Staff Engagement, Training and Solution Development. The RC Operations Director leads the operations management team to execute on core activities related to sustained revenue cycle performance. This position has a pulse on the day-to-day operational needs for existing client engagements, as well as planning for future client opportunities. This leader works directly with HMS Senior Leadership to design and deliver both internal and client facing work. KEY JOB DUTIES: Executes the Service Center objectives, responsibilities, and initiatives Makes key operational decisions independently and effectively prioritizes projects Establishes quarterly goals and works with the HMS Service Center Operational Leadership Team to ensure they are achieved Analyzes, interprets, and summarizes pertinent revenue cycle data components, and monitors performance against Key Performance Indicators Identifies issues, risks, barriers, and opportunities for improvement related to Service Center responsibilities, service level agreements, technology, and people Manages a cohort of RC Operations Managers and clients, providing direction and removing barriers Provides coaching, development, and mentorship to direct reports and other subordinates Establishes and maintains strong relationships with both domestic and international service center stakeholders REQUIRED SKILLS: Leadership and integrity Strong communication skills and executive presence Strategic decision-making and critical thinking Results-oriented Effective relationship building and networking People development and coaching Mental/physical health sufficient to meet the demands and pressures of the position. Ability to read and write in the English language Epic and Cerner experience CORE QUALIFICATIONS: Current permanent U.S. work authorization required Bachelor's degree required Limited travel required Proficient in Microsoft office (Word, PowerPoint, Excel) Direct Supervisory Experience 7+ years of healthcare operations experience with 5+ in managerial positions Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: This role requires remaining seated at a desk/computer for 8 hours daily; repetitive use of computer keyboard and mouse; use of computer monitors for 8 hours daily; interaction though video/audio conference calls and possible use of a headset with microphone; very rarely duties might require the ability to lift up to 20 pounds and bending & standing for periods at a time. The estimated salary range for this job is $130,000- $170,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes and required travel. This job is also eligible to participate in Huron's annual incentive compensation program, which reflects Huron's pay for performance philosophy and Huron's benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future. Position Level Director Country United States of America

Posted 30+ days ago

Certified Surgical Technician (Cst), Day Shift, Surgical Services-logo
Certified Surgical Technician (Cst), Day Shift, Surgical Services
Adventist HealthcareRockville, MD
Shady Grove Medical Center If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. Adventist HealthCare seeks to hire a Certified Scrub Technician who will embrace our mission to extend God's care through the ministry of physical, mental and spiritual healing. Qualified candidates will be eligible for a $7,500 sign-on bonus. *Current AHC employees not eligible - see below under additional details.) As a Certified Scrub Technician you will: Assist the Surgical Team in providing a safe, appropriate, and culturally aware patient care Help surgeons during surgery by passing them instruments and other sterile supplies Prepare the Operation Room with all the necessary supplies Properly sterilize required instruments and supplies Serve as surgical assistant as needed Assist in order and restocking Operating Room supplies and instruments Qualified candidates will possess: High school or GED required Graduate of an accredited Surgical Technician program and certified 1 year hospital Operating Room experience preferred Certified Surgical Technologist (CST). Work Schedule: 7am-730pm (days varied) with on-call and holiday requirements. Current AHC employees are not eligible for a sign-on bonus who are transferring from one entity to another and/or transferring within their entity. Employees that have terminated their employment with AHC are not eligible for a sign-on bonus prior to six months of returning if hired for a position offering a sign-on bonus. Pay Range: $26.91 - $42.17 If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process. Under the Fair Labor Standards Act (FLSA), this position is classified as: United States of America (Non-Exempt) At Adventist HealthCare our job is to care for you. We do this by offering: Work life balance through nonrotating shifts Recognition and rewards for professional expertise Free Employee parking Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available) Paid Time Off Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance Subsidized childcare at participating childcare centers Tuition Reimbursement Employee Assistance Program (EAP) support As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County. If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference. Join the Adventist HealthCare team today, apply now to be considered! COVID-19 Vaccination Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination. Tobacco and Drug Statement Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.). Equal Employment Opportunity Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law. Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants' religious beliefs. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.

Posted 30+ days ago

Manager, Technical Services-logo
Manager, Technical Services
BeviBoston, MA
Bevi is on a mission to disrupt the beverage supply chain and replace single-use water bottles with smart water machines. Thousands of companies use Bevi to sustainably provide their employees with pure, sparkling, and flavored water at work. As the market leader in IoT-enabled beverage machines, we've raised over $160M in venture capital and we have grown tremendously each year since launch. In addition to maintaining hypergrowth with our current product line, Bevi is heavily investing in new product development. We are seeking a hands-on and strategic Technical Services Manager to lead Bevi's Tier 1 Support team, responsible for delivering a world-class experience to both end customers and partner technicians. This role reports to the Sr. Director of Technical Services, and will be responsible for being the front line for Bevi's end customers and Partner Technicians, providing an outstanding customer experience along the way. The Technical Services Manager will work closely with Product and Engineering teams to identify and prioritize targets for improvement. The ideal candidate will embrace the Bevi core values, learning new skills, working across disciplines, and driving issues to resolution. Your Day to Day Lead and manage a team of 10+ Tier 1 Technical Service agents (remote and in-office, Charlestown, MA) Oversee daily operations, including staffing, escalations, complaint resolution, and performance management Monitor and report on KPIs; use data to identify trends, drive improvements, and optimize team performance Foster an engaged, solutions-oriented culture through strong leadership, coaching, and recognition Maintain expert knowledge of Bevi products and technology to support issue resolution and guide your team Design and improve customer-centric workflows to elevate the support experience Implement systems and procedures aligned with compliance and business goals Meet or exceed service SLAs, KPIs, and customer satisfaction targets Partner cross-functionally with Product, Engineering, and Quality to relay critical insights and drive product improvement Conduct performance reviews, coach agents, and manage development plans or disciplinary actions as needed Lead team meetings, represent the Voice of the Customer, and ensure coverage via schedule management

Posted 5 days ago

Member Services Representative-logo
Member Services Representative
Planet Fitness Inc.Willow Street, PA
Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occassionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 30+ days ago

Member Services Representative-logo
Member Services Representative
Planet Fitness Inc.Plano, TX
Grow with us! We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations! But it all starts at the front desk - where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness. Essential Duties and Responsibilities Provide an exceptional customer service experience. Responsibilities include: Check members into the system. Take prospective members on tours then assist them with the new account sign-up process Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Detailed cleaning in all areas of the facility. Qualifications/Requirements Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. People with positive mental attitudes excel here! Customer service background preferred. Punctuality and reliability is a must. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will occasionally encounter commercial cleaning products during shift. Our team players and members are our top priority! That's why we are following super-strict safety and cleaning protocols. Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates. Squeaky Clean! We've always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19. Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all. Need a day off? Full time employees have paid leave to take a break! Benefits & Perks Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay Every Team Player receives a FREE Planet Fitness Black Card Membership Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players What are you waiting for? APPLY TODAY! Compensation: $12.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 30+ days ago

Patient Services Representative (Medical Receptionist)-logo
Patient Services Representative (Medical Receptionist)
Well Street Urgent CareSaint Clair Shores, MI
Corewell Health Urgent Care - Deliver Exceptional Patient Care with Purpose Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Corewell Health Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve. As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting. Why You'll Love Working Here: LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) - No overnight shifts, so you can prioritize both your career and personal life! Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more Paid Time Off & Holidays: Recharge and take care of yourself 401K with Company Match: Plan for your future Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives Professional Growth: Leadership opportunities & professional development Key Responsibilities: Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued. Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents. Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information. Financial Responsibility: Determine and collect each patient's financial responsibility, ensuring transparency and clarity about costs. Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations. Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines. Administrative Duties: Perform office procedures and general administrative tasks; proficiently operate office medical equipment. Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers. Travel Requirement: Support staffing and operational needs by traveling to other Corewell Health Urgent Care locations as required. Required Qualifications: Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus Experience: 1+ year of experience in a medical office or healthcare setting preferred Skills: Strong communication, attention to detail, and ability to multitask in a busy environment Technical Skills: Strong computer skills required, with the ability to efficiently multitask and work across multiple screens simultaneously. Experience using Electronic Medical Records (EMR) software, EPIC preferred Flexibility: Ability to work 12-hour shifts, including some weekends and holidays Team Player: A proactive, friendly, and patient-focused approach to service At Corewell Health Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you're looking for a career where your contributions truly matter, apply today and be part of something bigger!

Posted 3 days ago

Financial Services Representative (Bilingual)-logo
Financial Services Representative (Bilingual)
World FinanceIndianapolis West, IN
World Finance, winner of the Top Workplaces USA award three years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you're the face of World Finance - empathizing, empowering, and engaging with our customers. The primary responsibility of the Financial Services Representative is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture. Hourly Pay: $15-$19 What you'll do: Guide customers toward upward credit mobility through good financial choices. Provide top-tier customer service, assisting customers with questions, concerns, and products. Process and prepare loan applications. Take and process payments. Prepare loan documents and execute loan closing on current renewal loans. Balance assigned cash drawer daily. Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank. Maintain strong customer relationships and build community within your branch. Other duties include but are not limited to: Call approved and unmade applications to close loans daily. Help build tax clientele and provide tax services. Send complete and accurate credit denial letters within 30 days from the date of application. Pay branch expenses as instructed by Branch Manager. Experience (and Requirements) that will WOW us! Must be bilingual Must be able to demonstrate self-confidence and organizational skills. A history of choosing kindness, showing compassion, and helping others. The willingness to seek quality-driven solutions and embrace new ideas. Absolute team player - pitching in when needed and accepting help, too. To perform this job successfully, an employee must have basic computer skills. A valid driver's license & access to a dependable vehicle. The pay range for this position is $15-$18 an hour, based on experience. Why World? We hire from within: we want to see you grow and climb in this company. Each year, we promote 80% of Financial Services Reps to management. 75% of World's Operations Executives moved up from a similar role. We pay you to give back: employees get paid volunteer hours each year. Health, dental, vision, and life insurance are available to full time Team Members. Paid holidays, vacation time, and a 401(k) plan (including company match). Be part of a team with clear values, strong community, and a sense of belonging. We'll get you home for dinner: your life outside of work is priority #1 You'll make a positive impact on the lives of the customers you serve. Who is World? Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.

Posted 30+ days ago

Electronic Services Specialist I-logo
Electronic Services Specialist I
Redwood Credit UnionNapa, CA
ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union? 32nd largest credit union in the U.S. and the largest financial institution based in the North Bay Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial Recognized by Newsweek as one of "America's Best Credit Unions 2024" Recognized by Forbes as one of "America's Best Small Employers 2023" Voted Best Places to Work in the North Bay 19 years in a row World-class Employee Engagement scores Rated Superior in Service by more than 90% of Members, surveyed by SF Gate Industry leading Net Promoter Scores across the U.S. Join us and discover why you'll love working at Redwood Credit Union! Redwood Credit Union is looking for an Electronic Services Specialist I, who will be responsible for performing a variety of processing duties within the Electronic Services Department. This entry level position supports the Electronic Services team with semi-routine items and payment processing for Mobile deposit, ATM, fraud review, accounting, and clerical functions. Essential Functions Member Service Provide superior service that meets RCU Service Standards and Values to Members and team members of Redwood Credit Union. Provide general support processing for check and ACH processing. Monitor and analyze high risk transactions and alerts to prevent fraud in MDC and ATM deposit channels. Make effective decisions to restrict accounts as needed to prevent fraud and losses to the Credit Union. Analyze check deposit trends and patterns to provide better Member experiences. Perform detailed review of check image processing, corrections, and adjustments. Analyze ACH mismatch report and appropriately block unauthorized transactions. Support, balance and reconcile Lockbox processing and payment corrections. Accurately process sensitive financial transactions for accounting department, payroll, wires, and GL entries. Process corrections and adjustments to accounts and loans. Coordinate and balance exception payrolls with employers. Monitor payroll calendar and work with employers to resolve issues or delays. Process foreign collections and exchange rate conversions. Research and resolve Members' problems and complaints. Provide problem resolution and direction to other departments and branches regarding Member inquires, concerns and issues. Post, balance, and maintain daily work with proper documentation. Scan Electronic Services forms and documents for long-term retention. Process Electronic Services mail and supply orders. Maintain and destroy branch capture checks for RCU. Department and Branch Support & Other Functions Support and answer the Electronic Services phone que. Assist with projects. Cross train in Electronic Services department to provide phone support to Members and Branches. Assist as back-up during vacation or illness when needed. Train branches and staff as needed in Electronic Services processes and procedures. Create and maintain procedures. Perform other duties as assigned Minimum Qualifications - Knowledge, Skills and Abilities Knowledge of a PC with the use of word processing and spreadsheet software. Basic knowledge of financial services, with the ability to understand the implications of Credit Union industry and regulations, terminology, and procedures and how to apply them. Basic processing knowledge of checks, ACH, bill pay and MDC. Responsible for understanding and complying with Regulation CC and BSA. Ability to independently detect at-risk transactions and accounts. Ability to make sound judgments to prevent losses to Credit Union. Ability to analyze processes and recommend changes for efficiency and service. Ability to work independently in a fast-paced and high-volume environment. Ability to accurately calculate interest and dividends and make mathematical computations. Ability to troubleshoot a wide variety of Member account discrepancies while being sensitive to Member issues, confidentiality, and discretion. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationships with a diverse group of people. Ability to work a rotating schedule which will include working on rotating Saturdays. Physical Requirement Ability to stand, bend, stoop, sit, walk, reach overhead, twist, and turn. Ability to lift up to 40 pounds. Ability to use a computer keyboard and calculator. Work environment is indoors; majority of the time is spent sitting at a desk. The ideal candidate has: A combination of education and experience equivalent to a high school diploma. One year experience in customer service, accounting or closely related field with knowledge of Branch or back-offices functions is preferred. Experience at a financial institution is required. Compensation: Base salary range: $23.00 to $31.00 per hour commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including: Competitive medical, dental, and vision insurance, mental health offerings Employee performance incentive plan Salary Advancement- Merit increase based on performance 401(k) program with employer match Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks: RCU employees are eligible for a .75% discount off RCU standard collateral auto loans RCU employees are eligible for a 1% discount on all recreational or boat loan products 2% discount off Visas and LOC Loans through RCU 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000. 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000. 0% interest on garment, fitness, or home office equipment loan of up to $500 100% financing for employee purchased homes! If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer

Posted 1 week ago

Government Services Territory Account Manager-logo
Government Services Territory Account Manager
Starkey Laboratories, Inc.Bar Nunn, WY
If you are looking for a career that supports our Veteran's check our opening! This role's primary focus is to drive hearing aid sales within VA Medical Centers, Military/DOD facilities, Community Care, and Indian Health Clinics. Key responsibilities include maintaining and expanding market share with existing customers and prospecting for new business within the assigned territory. The position emphasizes strong account relationships, CRM maintenance, and project management to support sales strategies. It also requires an understanding of audiology concepts and proficiency in fitting Starkey products to assist customers effectively. Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide. Watch this video to see more of what sets Starkey apart. https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6 JOB SUMMARY DESCRIPTION This primary focus is to drive hearing aid sales within VA Medical Centers, Military/DOD facilities, Community Care, and Indian Health Clinics. Key responsibilities include maintaining and expanding market share with existing customers and prospecting for new business within the assigned territory. The position emphasizes strong account relationships, CRM maintenance, and project management to support sales strategies. It also requires an understanding of audiology concepts and proficiency in fitting Starkey products to assist customers effectively. JOB RESPONSIBILITIES Account Strategy and Business Planning Increase market share within the assigned territory. Manage critical projects to support account strategies. Collaborate with the GS audiology account representative to present quarterly business reviews. Build relationships with internal and external stakeholders to highlight Starkey's value proposition. Maintain and update CRM with relevant contact and account information. Sales Pipeline Reinforcement Utilize consultative, evidence-based, and competitive sales strategies to identify customer needs and opportunities. Manage sales pipeline using sales tools to advance the sales process. Customer Relationship Management Establish and maintain customer partnerships to achieve mutual goals. Expand and retain the customer base within the territory. Provide ongoing support to account contacts, including audiology and product fitting assistance. Develop close working relationships with the GS support team, Customer Service, and Credit Representatives. Coordinate and enroll customers in training seminars. Training Complete product and sales training to enable effective customer education. Conduct in-office training, seminars, and hands-on product training. Collaborate with the government services team to provide new products and ongoing training to customers. Conduct and support regional training and national symposiums. Perform other duties/responsibilities as assigned. JOB REQUIREMENTS Education 4-year degree or equivalent work experience MS or AuD in Audiology or Licensed hearing instrument specialist required Experience Minimum of 2 years' experience in the hearing aid industry. Knowledge / Technical Requirements Proficient with Microsoft Suite Salesforce CRM Minimal experience with PowerBI Proficient in smartphone technology Virtual meeting platforms Competencies, Skills & Abilities Selling skills Territory Management Business Acumen Teamwork Product Knowledge Strategic mindset Working Conditions Approximately 75-80% of travel which includes a mix of day and overnight based on territory needs. Valid Driver's License Equipment Operation Standard office All hearing aid programming interfaces, cables and Demo Hearing Instruments Knowledge of audiological diagnostic and verification equipment This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors Salary and Other Compensation: The target pay range for this position is between $71,610.00 $94,500.00 annually. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout. Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, 6 paid holidays annually, 2 floater days annually, 1 volunteer service day annually, paid paternity leave, and tuition reimbursement. #LI-KS2

Posted 2 weeks ago

Member Services Representative-logo
Member Services Representative
Planet Fitness Inc.Bronx, NY
In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"* Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member's accounts. Assist in maintaining the neatness and cleanliness of the club. Cleaning and sanitizing of all exercise equipment and Black Card spa amenities. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Qualifications/Requirements Customer service background preferred. Must be 18 years of age or older. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent preferred. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will encounter toxic chemicals during shift. Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks. Why Join Planet Fitness? Philosophy We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We as employees take pride in the fact that we are a non-intimidating, welcoming gym. Unlike most traditional gyms, Planet Fitness does NOT cater towards bodybuilders or power lifters,but is instead focused on general fitness. We strive to provide a comfortable atmosphere for EVERYONE in what we call the Judgement Free Zone (JFZ). Mission Statement At PF Supreme, we've worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits. Job Benefits include Free Black Card gym membership. Day, evening, or overnight shifts. Career growth opportunities. Discounts on merchandise sold at the club. Benefits including: medical, 401k, and supplemental insurance. Discounts on movie tickets, theme parks, hotels, attractions, and much more. Compensation: $16.60 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 30+ days ago

Managed Services - Toce Implementation Lead-logo
Managed Services - Toce Implementation Lead
PwCGrand Rapids, MI
Industry/Sector Not Applicable Specialism Managed Services Management Level Senior Manager Job Description & Summary At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In testing and quality assurance at PwC, you will focus on the process of evaluating a system or software application to identify any defects, errors, or gaps in its functionality. Working in this area, you will execute various test cases and scenarios to validate that the system meets the specified requirements and performs as expected. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Software and Product Innovation team you manage testing and quality assurance within the banking domain. As a Senior Manager, you lead large projects, innovate processes, and promote operational excellence while interacting with clients at a senior level to drive project success. You utilize your knowledge in Oracle Financials and core banking systems to deliver quality results, motivate and coach teams to solve complex problems, and develop top-performing, diverse, and inclusive teams. Responsibilities Engage with clients at a senior level to secure project success Develop and sustain diverse and inclusive teams Foster an environment of continuous improvement and learning Uphold the firm's ethical standards and business conduct What You Must Have Bachelor's Degree 9 years of experience What Sets You Apart Preferred field(s) of study: Computer Engineering Oracle Financials Certification preferred Proficiency in Oracle Finance and Financials Cloud Managing test delivery in banking transformation Skilled in SQL queries and financial data validation Experience with test automation tools like Selenium Knowledge of CI/CD pipelines and DevOps testing Understanding of regulatory requirements like SOX and IFRS Managing and mentoring test teams across locations Travel Requirements Up to 60% Job Posting End Date Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $103,500 - $233,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Posted 1 week ago

Sr Program Services Manager, Vizient Reserve-logo
Sr Program Services Manager, Vizient Reserve
VizientIrving, TX
When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future. Summary: The Senior Program Services Manager, Vizient Reserve, is a critical role in the operational execution of the Vizient Reserve program. You will support both client and supplier-facing functions. You will ensure seamless program delivery, maintain operational integrity, and collaborate with internal and external stakeholders. You will validate member rosters to ensure correct rebate and fee flows. You will manage operational escalations and work closely with platform, sourcing, and supplier teams to optimize performance. Responsibilities: Validate and maintain accurate member rosters and eligibility across all Reserve agreements. Partner with internal teams (e.g., Impact Standardization, Finance) to ensure correct rebate payments and fee applications. Oversee the accurate implementation of supplier contracts into operational workflows and reporting systems. Monitor supplier compliance and work to resolve discrepancies related to fees, inventory tracking, and reporting. Serve as the day-to-day operational liaison across Program Services, Supplier Operations, and Product/Platform teams. Troubleshoot and resolve operational issues with internal platforms and data systems. Support supplier and member escalations with a focus on resolution, consistency, and member experience. Lead the development and upkeep of standard operating procedures (SOPs) related to Reserve operations. Identify and implement process improvements to drive efficiency and reduce errors. Contribute to internal readiness for new program features and contract launches. Track and report on operational KPIs and recommend improvements based on trends or gaps. Assist with onboarding and offboarding processes for members and suppliers in the Reserve program. Respond to internal and external inquiries related to program operations, eligibility, and technical issues. Partner with the Program Services Director and Sourcing Business Development Director to support broader program goals. Qualifications: Relevant degree preferred. 5 or more years of relevant experience in healthcare or supply chain required. Ability to translate business needs into innovative, actionable plans and new service offerings that advance the business forward. Excellent attention to detail, organizational, and time management skills. Strong problem-solving skills and ability to manage multiple complex processes concurrently. Proven experience working cross-functionally with technical, legal, sourcing, and finance teams. Strong written and verbal communication skills, especially in issue resolution and documentation. Proficiency in Excel, CRM systems, and data tracking/reporting tools. Willingness to travel. Estimated Hiring Range: At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $88,900.00 to $155,500.00. This position is also incentive eligible. Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

Posted 4 days ago

Managed Services - Salesforce Test Environment Manager-logo
Managed Services - Salesforce Test Environment Manager
PwCLittle Rock, AR
Industry/Sector Not Applicable Specialism Managed Services Management Level Manager Job Description & Summary At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In testing and quality assurance at PwC, you will focus on the process of evaluating a system or software application to identify any defects, errors, or gaps in its functionality. Working in this area, you will execute various test cases and scenarios to validate that the system meets the specified requirements and performs as expected. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Software and Product Innovation - Testing and Quality Assurance team you manage test environments, focusing on automation and infrastructure support. As a Manager, you lead teams and manage client accounts, promoting project success and maintaining exemplary standards. You utilize your knowledge in test environment automation, CI/CD pipelines, and cloud platforms to deliver exceptional work and inspire your team to embrace technology and innovation. Responsibilities Oversee infrastructure support to maintain seamless integration and functionality Guide teams in utilizing CI/CD pipelines for streamlined project delivery Cultivate a culture of innovation and technology adoption within the team Maintain quality standards in testing processes Manage client accounts and foster trusted client relationships Inspire and mentor team members to achieve project success Implement strategic planning to advance testing and quality assurance initiatives What You Must Have Bachelor's Degree 10 years of experience What Sets You Apart Project Management Professional (PMP) or Agile Certification preferred Proficiency in test environment automation tools Experience with CI/CD pipelines Knowledge of cloud platforms and hybrid infrastructure Skill in scripting languages for automation Experience with performance testing and release management Proven troubleshooting and debugging skills Computer Engineering preferred Travel Requirements Up to 60% Job Posting End Date Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $82,500 - $198,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Posted 1 week ago

Manager, Supportive Care Services (Full-Time, Exempt)-logo
Manager, Supportive Care Services (Full-Time, Exempt)
Enloe Medical CenterChico, CA
ECC Admin Cancer Center Exempt Compensation range: $33.90 - $55.06 Your rate of pay will be based on applicable experience Shift: Days Shift length: 8 Hours Days off: Fixed If fixed, days off: Saturday & Sunday Hours per pay period: 80 POSITION SUMMARY: The Manager, Supportive Care Services, under the direction of the Senior Director, Cancer Center, is responsible for the development, coordination, and operational oversight of supportive care services offered at the Cancer Center. The Manager is responsible for conducting assignments in a manner to assure success in financial management, human resources management, leadership, quality, and operational management objectives. The Manager participates in program development and performance improvement to create a supportive care program that is successful and sustainable. The Manager participates in planning, budget, and assists with the financial evaluation of the programs they oversee. The Manager focuses on improving the patient experience and plays a pivotal part in enhancing the comprehensive care and well-being of individuals affected by cancer through educational initiatives, emotional support, and oncology related resources. The Manager will collaborate with local agencies such as the American Cancer Society, to ensure that patients, families, and caregivers have access to a wide range of resources, Additionally, the Manager supports volunteer services at the Cancer Center, ensuring that all activities conducted at the Center align with the core values of Enloe Health and uphold quality care. The manager ensures that supportive care services meet the standards set by the American College of Surgeons Commission on Cancer (ACOS-CoC). Strong interpersonal and communication skills along with the ability to manage multiple tasks efficiently are essential for this role. The manager will work closely and extensively with the diverse group of internal and external stakeholders to build awareness and support for the Cancer Center and its services. This position is integral to fostering a positive impact on the community and participates in outreach activities that promote health and wellness. Additionally, the manager will work closely with the Enloe Health Foundation to ensure donor support is sufficient to sustain supportive services without interruption. The Manager consistently demonstrates leadership, compassion, and a commitment to excellence in patient care, serving as a role model to other employees within the organization. EDUCATION / TRAINING / EXPERIENCE: Minimum: Bachelor's degree in healthcare, business, marketing, communications, or a similar business discipline or related field. Experience working in a healthcare setting, community outreach and/or event coordination. Two years of experience that demonstrates strong communication, and organization skills. Recent experience using Microsoft Word, Excel, Outlook, Power Point, (Microsoft Office Suite) and computer skills for a variety of functions. Desired: Previous experience in program development, project management, fundraising or other related skills. Previously developed a Supportive Services program (preferably one that is sustainable and/or depends on donations and grant funding. MBA or related field. Knowledge of Enloe Health Cancer Center services. Knowledge of Electronic Health Record - Epic SKILLS / KNOWLEDGE / ABILITIES: Must have the skills to consolidate services and manage a number of different service lines. Proficient in using Microsoft Word, Excel, Outlook, Power Point (Microsoft Office Suite) computer skills for a variety of management functions. Must be able to work independently to prioritize and manage multiple activities in a fast-paced environment. The position requires exceptional written and verbal communication skills, facilitating events, developing consensus among key groups, customer service and maintaining strong working relationship with among key stakeholders. Strategic, organizational, and multi-taking skills are essential. Ability to meet deadlines both financial and time related. Must exhibit emotional intelligence and consistently show sensitivity for the patient and family while maintaining strict confidentiality. Self-motivated, flexible, and able to collaborate well with multidisciplinary teams. Must be able to fulfill the essential functions of the position. Will be required to collect and report data for community benefit and donor impact reports. Must be a strategic-thinker and collaborative team-player, while demonstrating compassionate communication. Cultivate and maintain strong working relationships with organizational partners such as the ACS, donors and supportive therapy providers. Ensure the smooth and proper functioning of current programs while overseeing the development of program delivery with a focus of serving the north state. Suggest innovative plans and processes to improve program functions. Seek out new and creative program ideas to implement. Attend Cancer Center Patient and Family Advisory Committee (PFAC) meetings. Develop and implement programs that directly supports patients and families. Assist with coordination and implementation of support groups. Assist with and attend community and outreach events. Analyze program results and present findings to management. Must be a self-starter with a passion for helping others and a commitment to creating an environment of compassion and support. Enloe offers a comprehensive and competitive benefits program to all eligible employees, including medical, vision, RX and dental group insurance, retirement with employer match, paid time off (PTO), and an employee assistance program. Please visit the employee benefits page www.enloe.org/benefits to get more in-depth benefits and coverage information or email recruiter@enloe.org to receive a full summary of our benefits.

Posted 1 week ago

Financial Services Tax - Real Estate Senior Associate-logo
Financial Services Tax - Real Estate Senior Associate
PwCMiami, FL
Industry/Sector Asset and Wealth Management Specialism Industry Tax Practice Management Level Senior Associate Job Description & Summary A career in our Financial Services Tax practice, within Corporate Tax services, will provide you with the opportunity to help our clients meet their tax obligations while managing the impact tax has on their business. You'll advise clients on their local and overseas tax affairs, while acting as a strategic consultant related to business analysis, managing working capital, and profit sharing for partners. You'll also help organisations understand the pricing implications of goods and services between related parties, as well as providing advice on tax implications of deals. Our team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions. You'll help our clients with their tax structuring while helping to address the challenges of the continuously changing tax world, both locally and globally. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Use feedback and reflection to develop self awareness, personal strengths and address development areas. Delegate to others to provide stretch opportunities, coaching them to deliver results. Demonstrate critical thinking and the ability to bring order to unstructured problems. Use a broad range of tools and techniques to extract insights from current industry or sector trends. Review your work and that of others for quality, accuracy and relevance. Know how and when to use tools available for a given situation and can explain the reasons for this choice. Seek and embrace opportunities which give exposure to different situations, environments and perspectives. Use straightforward communication, in a structured way, when influencing and connecting with others. Able to read situations and modify behavior to build quality relationships. Uphold the firm's code of ethics and business conduct. The Opportunity As part of the Financial Services Tax team you shall provide benefit through digitization, automation and increased efficiencies. As a Senior Associate you shall analyze complex problems, mentor others, and maintain rigorous standards. You shall focus on building client relationships and developing a deeper understanding of the business context, navigating increasingly complex situations, and growing your personal brand and technical proficiency. Responsibilities Drive impact through digitization and automation Address complex tax-related challenges Mentor and support junior colleagues Establish and maintain client relationships Develop a thorough understanding of business contexts Manage and navigate complex tax scenarios Enhance personal brand and technical knowledge Uphold exceptional professional and technical standards What You Must Have Bachelor's Degree in Accounting 2 years of experience Job seekers need to demonstrate the minimum requirements are met for CPA licensure per respective state regulations What Sets You Apart Innovating through new and existing technologies Experimenting with digitization solutions Working with large, complex data sets Building models and leveraging data visualization tools Exposure to pricing and client worth Reviewing contracts and finding new pricing options CPA or commitment to pass CPA exam before promotion to Manager and thereafter obtain CPA licensure, or Member of the Bar Travel Requirements Up to 20% Job Posting End Date Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $83,000 - $208,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Posted 1 week ago

Associate, Private Equity Fund Services-logo
Associate, Private Equity Fund Services
Baker Tilly Virchow Krause, LLPFrisco, TX
Overview Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Job Description: Are you ready to start out your accounting and finance career in a new way? Our Private Equity Fund Services team is seeking to add an Associate to their team! This is a great opportunity for someone who is starting out their career in accounting and finance. We believe in continuous learning and development and have a number of programs to ensure the success of our people. Requirements: Records daily journal entries and reviews cash reporting Helps prepare quarterly and annual reporting packages for management approval Helps prepare quarterly and annual financial statements for management approval Prepares capital calls and distributions for management approval Coordinates the delivery of capital call and distributions notices to clients and the investors Prepares and reviews correspondence with client investors to address inquires as needed Manages client investor portals Coordinates and completes special projects as directed by management Performs other duties as assigned Must work Pacific Time Zone Hours (PST) Successful Candidates will have: BBA/BS in Accounting or related field required CPA license (or in process) preferred 0-1 year of experience with a public accounting firm, investment bank, or the financial services industry (or general interest in supporting private equity fund operations and accounting) Excellent communication, time management, planning, and problem-solving skills and the ability to multitask required Must be able to communicate and interact professionally and effectively through written and verbal communication with current and potential clients Strong organizational skills with excellent attention to detail Requires ability to work both in team environment and independently Eagerness to learn and strong work ethic Must be able to work in a fast-paced environment and handle multiple priorities and deadlines Knowledge of Investran or other partnership accounting software a plus

Posted 2 days ago

Member Services Representative Club Opener-logo
Member Services Representative Club Opener
Planet Fitness Inc.Hadley, MA
Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This position would involve opening the gym at 5 a.m. Monday through Friday. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occassionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 30+ days ago

Managed Services - Financial Applications Director-logo
Managed Services - Financial Applications Director
PwCSacramento, CA
Industry/Sector Not Applicable Specialism Managed Services Management Level Director Job Description & Summary At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. Those in software engineering at PwC will focus on developing innovative software solutions to drive digital transformation and enhance business performance. In this field, you will use your knowledge to design, code, and test cutting-edge applications that revolutionise industries and deliver exceptional user experiences. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Lead in line with our values and brand. Develop new ideas, solutions, and structures; drive thought leadership. Solve problems by exploring multiple angles and using creativity, encouraging others to do the same. Balance long-term, short-term, detail-oriented, and big picture thinking. Make strategic choices and drive change by addressing system-level enablers. Promote technological advances, creating an environment where people and technology thrive together. Identify gaps in the market and convert opportunities to success for the Firm. Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements. Oversees all operational aspects of Client's JD Edwards (JDE) application & other financial applications. This includes maintaining overall staffing (onshore & offshore) across numerous applications/capabilities, financial management, client management, business development and Service Level Managemen The Opportunity As part of the Software and Product Innovation team you will oversee the successful delivery of managed services for a client's financial applications, promoting satisfaction and accomplishment of business objectives. As a Director you will set the strategic direction, lead business development efforts, and maintain impactful executive-level client relations while mentoring the upcoming generation of leaders. Responsibilities Manage the entire engagement lifecycle from scoping to completion Promote client satisfaction and alignment with business objectives Allocate resources effectively and mitigate potential risks Track financial performance and project outcomes What You Must Have Bachelor's Degree 10 years of experience What Sets You Apart Master's Degree in Business Administration/Management, Engineering and Business, Business Application Programming, Project & Business Management preferred Certification(s) Preferred: AWS, Azure, or GCP Specialized Certifications, or Project Management Professional (PMP) Demonstrating thought leadership in software development Excelling in client relationship management Managing engagement planning and operational delivery Identifying and addressing risks effectively Enhancing process improvement initiatives Managing stakeholder interactions successfully Possessing industry-specific knowledge Travel Requirements Up to 60% Job Posting End Date Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $142,500 - $317,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Posted 1 week ago

Churchill Downs Inc. logo
Luxury Sales & Services Coordinator
Churchill Downs Inc.Louisville, KY
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Job Description

Summary

This position will support the Churchill Downs Racetrack Luxury Sales & Services & Customer Experience Team by supporting the sales, service and experience operations that fulfill the hospitality needs of, and deliver world-class customer services to, our ticket customers leading up to and during event race days.

Essential Duties

Includes, but is not limited to, the following:

  • Assist Luxury Sales & Services Managers and Experience Managers in the facilitation and delivery of event race day customer experiences and service amenities
  • Lead overall day-to-day needs and processes of the Luxury Sales & Services and Customer Experience Team to ensure the team is aligned for success and continues to provide an unsurpassed level of service
  • Assist with all administrative needs of the team including but not limited to various scheduling responsibilities, departmental meeting notes, assisting with special projects, managing staff and vendor credential access needs, and ensuring all proper procedures are followed
  • Lead all aspects of Luxury Team's purchasing and procurement, serving as the team's and external vendors' primary point of contact for service and product orders, responsible for all system processes for contract approvals and vendor payment and timely delivery
  • Support relationships with service and product vendors during event preparation stages by performing information sessions and coordinating operational and logistical details in order for partners to perform and serve luxury ticketholders
  • Support development and completion of impactful customer engagements, including client gifting programs and other various customer touchpoints
  • Assist Luxury Sales & Service Managers and Experience Managers in liaising with internal departments and service suppliers to ensure a seamless hospitality service
  • Assist as needed with race day responsibilities including but not limited to overseeing or managing certain hospitality areas
  • Work alongside other members of the team to enhance the sales, service and customer experience culture, and to support the overall fulfillment of hospitality needs of luxury ticketholders
  • Represent Churchill Downs during site surveys, client events and race events; providing excellent customer service at all times

Supervisory Responsibilities

  • None

Education, Experience, Skills and Abilities

  • Bachelor's degree (B.A.) from four-year college or university
  • 1-3 years of professional experience in hospitality or a related field
  • Alternatively, equivalent combination of education and experience

Required Qualifications

  • Demonstrated passion for hospitality and/or the racing & entertainment industry
  • Collaborative, team player attitude
  • Exceptional attention to detail
  • Excellent oral and written communication skills
  • Strong interpersonal skills with a commitment to a high level of customer service
  • Creative problem solver and strong judgement skills
  • Strong presentation development and delivery skills
  • Strong time management, organizational, and decision-making skills
  • Ability to collaborate with a cross functional team
  • Ability to prioritize and manage multiple tasks simultaneously
  • Proficient in Microsoft Office & Excel
  • Ability to learn new software, specific to ticketing and CRM systems

Preferred Qualifications

  • Professional experience

Working Conditions

Weekend and evening work required during live racing meets. Working conditions are normal for an office environment. Must be able to maneuver around the racetrack and withstand hot/cold conditions.

Churchill Downs encourages diversity in the workforce.

EOE