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Client Services Representative-logo
Client Services Representative
SeatownMukilteo, Washington
Job Overview Are you passionate about delivering outstanding customer service? We’re looking for enthusiastic Client Services Representatives! Join SeaTown, and you’ll be the friendly voice that helps our clients navigate their needs, ensuring they have a seamless and enjoyable experience. As a Client Services Representative, you’ll engage with clients promptly and professionally, resolving their inquiries and concerns with a smile. If you thrive in a fast-paced environment and enjoy building lasting relationships, this is the perfect opportunity for you! What you’ll be doing: Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate. Able to quickly identify the client’s request or concern, efficiently provide the most effective solution, and de-escalate any concerns. Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution Proactively gain and maintain a complete understanding of our portfolio of products and services. Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times. Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts What we’re looking for: 3-5 years of Call Center experience preferred Weekend availability: 7am - 6pm (8hr or 10hr shifts) HVAC & Plumbing Industry experience is a plus Ability to talk and type accurately; typing speed of at least 45 wpm Dedicated to providing superior client service Ability to manage multiple priorities within a fast-paced environment Strong judgment skills to make sound business decisions Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus Bilingual Spanish is a plus Consent to a pre-employment background check Physical Requirements Regularly required to sit; use hands to handle or feel and type Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues Frequently required to reach with hands and arms Occasionally required to stand, walk and stoop, kneel, crouch, or crawl May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus Benefits Accrued PTO at 1 hour for every 40 hours worked 40 hours of vacation at 3 years and 80 hours at 5 years 7 Paid Holidays Medical/Dental/Vision Health Savings Account 401k with company 100% company match up to 3% and 50% match up to 5% Prizes and giveaways Fully stocked break room Ongoing Training Onsite Gym Working for a company that values the employees #SEAP Pay Range $18 - $25 USD About Seatown: Seatown Electric Plumbing Heating and Air is proud to serve residents throughout Seattle and surrounding areas. We have a great reputation that keeps our customers coming back time and time again. We pride ourselves not only on providing great service for our customers, but our employees as well. We take care of all the employees like family. Everyone has room for growth, and everyone has a voice. Our company culture is something that any of our employees would say is like no other in Washington! We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

Posted 30+ days ago

Housing Services Therapist-logo
Housing Services Therapist
Penny Lane JobsNorth Hills, California
We recognize and reward top talent. If you are looking for a team environment where you can also make an individual contribution and are seeking opportunities for continual learning/advancement, we encourage you to apply today! Job Summary: The Housing Services Therapist provides case management and counseling services to participants in various programs within Housing. This position may require seeing clients in the field, as well as in the office. The Housing Services Therapist also provides crisis intervention, assesses for more intensive mental health needs, assists with linkage to other services as needed, and provides case conferences to case managers/staff in Housing Department. This position requires being “on-call” as needed to provide services and also traveling between North Hills and Antelope Valley to provide services. The Housing Services Therapist is an energetic self-starter who is able to function comfortably in a team environment or independently and relates well to co-workers and County representatives. This position requires flexibility and the ability to manage time and multiple tasks with little supervision. The individual in this position must be able to assume a wide range of responsibilities, provide timely responses to requests and deadlines and work well under pressure. Requirements: Active MFT Associate, ASW Associate or APCC registered with the BBS or active Licensed LMFT, LCSW, LPCC or Psychologist. Experience working with at-risk youth and/or homeless population is preferred. Knowledge of DMH paperwork. Valid California driver’s license; current automobile insurance; have and maintain a clean driving record acceptable to the organization’s insurance company; have immediate access to his or her vehicle during work hours. Position Location: North Hills, CA Flexible schedules are available upon successful completion of introductory period. Salary Range: $66,560 up to $80,265 per year Eligible employees may request up to 5 days of Paid Time Off to study for their licensure. Penny Lane Centers offers competitive salaries and benefits. Please visit www.pennylane.org to see a complete list of perks and benefits. Medical benefits are effective the first of the month upon hire, not to exceed 31 days. Equal Employment Opportunity. Penny Lane is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (Protected class) including, but not limited to race; religious creed; color; national; origin; ancestry; physical disability; mental disability; medical condition, including genetic characteristics; genetic information; marital status; sex; pregnancy’ child birth or related medical conditions; actual or perceived gender; gender identity or expression or sexual orientation. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, recruitment advertising, pay and other forms of compensation, training and general treatment during employment.

Posted 30+ days ago

Work From Home - Client Services Associate-logo
Work From Home - Client Services Associate
Global Elite TexasLawrenceville, Georgia
Experience in our industry is not required as we have industry-leading training and support to provide you the tools to be successful and achieve your professional and personal goals. In 2020, we transitioned to 100% virtual. Through providing personalized benefits solutions, you’ll be the architect of your client’s security tomorrow. In this role, you can expect to: • Converse virtually with clients, weaving financial strategies that empower. • Cultivate client bonds that stand the test of time. • Ride the crest of industry trends, fortifying your knowledge. • Work alongside a dynamic remote team, where collaboration is the heartbeat of success. Company Highlights: • Voted #24 Happiest Company to Work For • Rated A+ Superior by A.M. Best for financial strength • Parent company Globe Life has more policyholders than any insurance company in the world What We Offer: • Work virtually, from anywhere • Comprehensive training provided • A fun, energetic, and positive team environment • Rapid career growth and advancement opportunities • Weekly pay and bonuses • Medical Reimbursement program after 90 days • Residual Income • Ability to qualify for all-expense-paid incentive trips around the world Responsibilities: • Calling and receiving calls from clients • Scheduling appointments with clients who request our benefits • Presenting and explaining insurance products and benefits packages over Zoom video call • Completing applications for insurance products • Attending ongoing, optional training sessions *All interviews will be conducted via Zoom video conferencing

Posted 5 days ago

Premium Services Consultant-logo
Premium Services Consultant
CIBTNew York, New York
Position Overview Our highly skilled and motivated Premium Service Consultant tailoring our products and services to the needs of the traveler to ensure their travel experience exceeds all their expectations. The ideal candidate for this position will have exceptional customer service, time management, organizational and problem solving skills. The Premium Service Consultant provides an important role with interface between the customers and company, and for this reason CIBT seeks out people who come across in a friendly and professional manner. They must possess excellent verbal and written communication with a strong aptitude for following up with clients to resolve issues. This position requires the ability to work independently but also be a valued team member. The Premium Service Consultant is responsible for completing training and development courses within CIBT and is expected to be flexible and adjust to changes in operational and client service needs. The Premium Service Consultant will, with the help of the office Leaders, develop, foster and maintain a customer-centric culture at CIBT and will work to build a sense of pride and strong morale within the team. Responsibilities Provides the highest level of service to customers; provides detailed information on available services that align with requirements, assisting the customer in making informed decisions. Analyzes customer requests and makes recommendations based on specific travel needs, ensuring realistic expectations that promote a dedicated customer base Takes ownership of process from start to finish and proactively communicates with customer; resolves issues; adapts communication method to align with customer needs, works collaboratively across departments in order to instill customer confidence and build loyalty. Proactively engages with customers, providing updates, following up, and informing them of any status changes. Stays abreast of all product/service enhancements, system updates, and changes to requirements; become specialized in Visa and Passport processing; maximizing efficiencies and productivity Ability to research government and consular websites to stay abreast of policy changes and requirements and communicate this with the Premium team Maintain performance standards to ensure quality service and optimal performance. Quantitative metrics will include, but are not limited to; number of orders completed, number of orders downgraded, client satisfaction scores Understands travel document requirements; utilizes tools and resources to ensure efficient and timely processing. Promotes best practices and quality control, follows policies and procedures, and upholds standards of work to ensure compliance. Provides excellent customer service and uses sales techniques to retain customers; educates customers about added-value products that may benefit them Work closely with other areas across the business, to support ongoing improvements and provide input into strategic and tactical plans that enhance, expand and improve our overall customer service and the quality of CIBT Visas’ offering To undertake all other reasonable duties as requested by the Premium Team Lead, Manager, Director Ensure Health and Safety policy is understood and correctly implemented within the team To work with professionalism, honesty and integrity maintaining confidentiality To treat people fairly, with respect, impartially and consistency Competencies The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback and evaluation process. Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty Deciding and initiating action Coping with pressures and setbacks Adhering to principles and values Prioritizes; Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate Skills and Experience Essential: Proven excellent written and verbal communication skills Ability to work the demanding hours required of the role Ability to problem solve and use resources available Excellent organizational and time management skills Adhere to deadlines and adapt to changing circumstances Handle high volume while maintaining excellent attention to detail Monitor own work and self-edit Desirable Previous high touch case management experience Proven strong analytical ability Multi-lingual About us: Stability and growth: Our vision is to be the premier visa service provider across an expanding global footprint. Our continued growth has been shaped by our five strong values that guide the way we work and the decisions we make each day to help achieve our vision. Our values are: Service Excellence Expertise Teamwork Global Diversity Integrity Equal Employment Opportunities As part of our dedication to the diversity of our workforce, CIBT is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. If you need assistance or an accommodation due to a disability, you may contact us at HumanResources@cibt.com.

Posted 3 weeks ago

Buyer II - IT Services-logo
Buyer II - IT Services
SlateTroy, Michigan
ABOUT SLATE At Slate, we’re building safe, reliable vehicles that people can afford, personalize and love—and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them. Who we are looking for: Slate is looking for an energetic, organized, experienced Buyer to join our growing team that brings a “roll up the sleeves” approach to getting things done, as responsibilities will be wide ranging. We have embraced a startup company mindset of being fast, frugal, scrappy, and fun. Important skills include accountability, critical thinking, relationship building, business analysis, and negotiation. We are not providing Visa sponsorship for this role at this time. What you get to do: Develop a strategic supply base, lead supplier commercial negotiations, manage supplier RFIs, RFQs, and commercial agreements, Manage sourcing process to meet program cost targets, deliverables and Job 1 timing Quote and negotiate pricing with suppliers for the purchase of IT commodities (Hardware (Laptops, Monitors, Printers, Cameras, etc), Software/SaaS (for Engineering, Program Management, Marketing, Design, Enterprise, Finance, HR, Supply Chain), and Services (Networking, Security, MES, HCM, Software Implementation)) Assist in the resolution of cost, quality, and delivery issues affecting the supply, work together with product development, quality, and other purchasing teams to leverage Develop strategies and implement solutions, meet cost target associated with BOM Identify and implement cost reductions, drive quality with suppliers Ensure supplier adherence to our Global Terms and Conditions Analysis of data from a variety of internal and external sources to deliver the best value Communicate risks and priorities as needed to ensure resolution What you bring to the team: Bachelor’s degree Minimum 3 years of experience in Procurement/Supply Chain Management or Engineering. Preferred experience in IT Purchasing. Excellent communication and relationship building skills. Ability to identify process issues and drive improvements to improve operational efficiency. Knowledge and experience with ERP systems and implementation – i.e. SAP, Plex Strong analytical, interpersonal, and communication skills High level of integrity Ability to thrive in a dynamic, fast-paced start-up environment. Why Join Team Slate? We’re fueled by grit, determination, and attention to detail. Slate’s start-up spirit of ingenuity and resourcefulness moves our business forward. Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles. Safety First Delight Customers One Team Relentless Improvement Fast, Frugal and Scrappy Respectful Collaboration Positive Legacy We want to work with people that reflect the communities in which we operate Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences. Or for any other reason. Slate is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recar-talent_acquisition@slate.auto or (813) 468-7257.

Posted 30+ days ago

Card Services Specialist-logo
Card Services Specialist
Busey BankLeawood, Kansas
Position Summary The Card Services Specialist works with the implementation, enhancement, servicing, and daily operations of Commercial Card Services. This position works closely with internal and external clients to ensure extraordinary service, client satisfaction, and alignment with Card Service's strategies. Duties & Responsibilities Manage the implementation of Commercial Card products for clients. Effectively manage multiple implementations at one time. Communicate timeline and status updates to client and business partners. Train clients on products implemented for their card program, related services, product offering, and online technology to ensure a smooth transition of the client relationship to Card Service support teams. Provide appropriate and accurate information, as needed, for ongoing maintenance, reporting, and support. Respond and resolve internal and external client requests timely, owning the request through resolution; provide appropriate notifications to internal business partners and the client. Meet performance metrics regarding productivity, quality assurance, and client satisfaction. Contribute to the development and implementation of card services and identify opportunities for process improvement. Support Card Services team members and work in an overflow capacity when necessary. Collaborate with vendor partners in support of all credit card products. Interact with internal and external clients while providing extraordinary service. Develop and maintain trusted business relationships with internal and external clients. Represent the Bank and Card Services team in a highly professional manner when working with other employees, clients, and vendors. Complete job assignments in a professional, timely and efficient manner; organize and prioritize work. Reliable and predictable attendance: both onsite and remote. Education & Experience Knowledge of: Proficient technical skills Microsoft Office (Word, Excel, PowerPoint, Outlook). Extensive knowledge of credit card products and systems, including regulatory and legal requirements. Ability to: Maintain a proactive approach to assignments, manage multiple tasks and prioritize work to meet deadlines. Maintain confidentiality; adhere to Busey Bank policies and procedures; comply with laws, regulations, and industry best practices. Education and Training: Bachelor’s degree or equivalent combination of education and/or work experience, preferably in a commercial bank environment. One or more years of Commercial Card implementation experience. Two or more years of Relationship Management experience with a focus on Commercial Credit Card programs. Familiarity of Microsoft PowerPoint and Visio. Travel: This position occasionally requires local and out of state travel, which may require overnight stays. Benefits and Compensation Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. (Base Pay Range: $23.00 – $30.50/ hour) Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information. Equal Opportunity Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment. Unsolicited Resumes Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (“Agreement”). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.

Posted 2 days ago

Dining Services Tech II-logo
Dining Services Tech II
Westminster Brand 051816St. Petersburg, Florida
Dining Services Tech II Part-Time Position Available Westminster Shores POSITION SUMMARY: Performs a variety of duties including pot and pan washing, dish washing, trash removal, deep cleaning of surfaces and equipment, use of chemicals, recycling. Perform food transportation tasks. ESSENTIAL POSITION FUNCTIONS: Comply with all applicable rules, policies, standards and guidelines related to employment with Westminster Communities. Maintain cleanliness of all dishes, glassware, flatware and cooking pots & pans. Assist cooks with pot washing. Maintain cleanliness and sanitation of all kitchen stations and surfaces including trash removal. Maintain temperature and sanitation logs to comply with established standards, procedures, guidelines and regulations. Restock shelves for meal service of all wares. Assist with stocking shelves at the inventory room and assist with unloading delivery trucks as needed. Assist with other kitchen duties as assigned by the supervisor. The above position description is not to be construed as a complete listing of the assignments and responsibilities assigned to any employee; nor are such assignments restricted to those precisely listed in the description. This position description may change from time to time as the needs of the organization change. Seeking to fill a part-time position. EOE, DFWP – “We honor those who have served.”

Posted 5 days ago

Disaster Case Manager Lead - Government Services-logo
Disaster Case Manager Lead - Government Services
HORNE CareerMarion, North Carolina
HORNE is a professional services firm founded on a cornerstone of public accounting. As a top 25 business advisory firm, our team members serve clients from offices and project locations across the nation and Puerto Rico. Our Government Services practice is at the forefront of economic recovery programs nationwide with one of the most experienced and innovative teams anywhere. Our team provides program and project management, compliance, grant management, subject matter expertise and disaster recovery solutions needed to help government agencies affect positive change. As a Disaster Case Manager Lead in Western North Carolina, you will be responsible for overseeing a team of case managers to ensure quality, consistency, and efficiency in application processing. This role includes monitoring performance against daily and weekly goals, identifying training needs, providing real-time coaching, and communicating key challenges and barriers to senior leadership. This position is primarily based in Marion, Boone and Marshall County. However, please note that the location may change based on business needs or project requirements. Essential Functions: Provide day-to-day oversight and support to case managers Monitor team performance and ensure team members are meeting individual and collective goals Identify training gaps and performance issues; create targeted plans to address and improve outcomes Analyze trends and data to determine root causes when goals are not met and implement adjustments accordingly Ensure team members understand and apply program policies and guidelines correctly Coach staff on best practices for working with program applicants, gathering complete applicant documentation, and processing applications efficiently Participate in quality control checks and case audits to ensure compliance and consistency Handle escalated applicant issues or complaints with professionalism and a problem-solving mindset Maintain strong communication with program managers and senior leadership regarding team performance, common applicant challenges, and system barriers Communicate updates, policy changes, and procedural guidance to the team Support team scheduling, coverage planning, and resource allocation Provide back up support during high-volume periods, including direct applicant assistance as needed Interpret and apply program guidelines and policies accurately in case decision making Be flexible and available to work weekends and extended hours as needed to meet program demands Qualifications: 3 + Years’ experience in case management or similar high-volume client service roles 1+ years in a supervisor, lead, or team monitor role Flexible availability, including weekends and evenings Demonstrated ability to manage and de-escalate challenging situations Strong leadership and team-building skills Skilled in performance and monitoring and coaching for results Effective communicator across all levels of staff and leadership Able to problem-solve and make decisions in a dynamic, fast-changing environment Proficient in Microsoft Office, case management systems, and data tracking tools Bilingual (Spanish/English) a plus Valid driver’s license and reliable transportation required CDBG-DR Housing Program experience a plus Associates or Bachelor’s Degree a plus Valid driver’s license and reliable transportation required Work Environment Position is based on site in HORNE office Physical Demands Must be able to operate a motor vehicle Flexibility: Candidates must be willing to work occasional weekends, attend off-site meetings, etc. as required. Travel: occasional travel to meet organizational and client needs. HORNE Values… A forward thinking, anticipatory professional driven by a passion to pursue your full potential and dreams. A work environment that promotes collaboration, consistency, and community service to empower people. An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise. HORNE Offers… An unrivaled distinctive, special culture that values collaboration, innovation, and positive energy which HORNE calls “Deliver with Care.” A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference. A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them. The firm you’ll be joining is a decidedly different business advisory firm. HORNE goes beyond traditional accounting to collaborate, advise, and align with clients to transform rapid change and uncertainties into opportunities for growth and profitability. We are a team that focuses on reaching our full potential, rewards high performance, and prioritizes leadership development for every team member. HORNE emphasizes health and personal development through our multiple wellness programs. Despite our size, HORNE takes time to recognize, support, and celebrate one another's successes, working together for the highest good. Come join us at team HORNE! HORNE does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. HORNE will not be responsible for any agency fees associated with unsolicited resumes.

Posted 1 week ago

Work From Home - Client Services Representative-logo
Work From Home - Client Services Representative
Global Elite TexasEdmond, Oklahoma
Our company has moved to 100% virtual, work-from-home positions. This position allows you to build your career around your life, rather than being forced to build your life around your career! We're looking for enthusiastic, self-driven individuals to assist existing and prospective clients within our organization. In this position, you will work with multiple clients throughout the day, providing outstanding service and product knowledge. Preferred Skills: - Excellent communication skills, including active listening and problem-solving - Ability to learn, adapt, and adjust on-the-go - Work well with others and individually - Possess a strong work ethic and drive to succeed What You Can Expect: - Flexible schedule - 100% Remote position - Weekly trainings led by top leaders - Life insurance - Health insurance reimbursement - Industry-leading resources and technology

Posted 5 days ago

Director of Residential Services (526)-logo
Director of Residential Services (526)
Lutheran Services FloridaBelleview, Florida
Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant . LSF is looking for a talented ­­­­­­­­­­­­­Director of Residential Services who wants to make an impact in the lives of others. Flexible Schedule Need including some weekends, holidays, early evenings. Purpose and Impact: Assumes the primary responsibility for program implementation and maintenance of quality services for youth served in the residential programs. Directs the activities of staff in programs for residents during day and over night shifts. Provide a nurturing environment for residents and staff with a positive attitude. This position manages the house coordinators, house parents, and residents in compliance with 65C-46 and Quality Standards. This is a non-direct care position. Essential Functions: Directly supervises the residential program staff, including program counselor(s), shelter/residential manager, office manager, trainer/quality assurance, and maintenance specialist. Monitors daily operations of residential team to ensure client safety and case management progression toward agency’s contract goals. Identifies cases of special interest or increased risk and arranges for staffings with Case Management Organizations, clinical team, and other stakeholders to promote a multi-disciplinary approach to case resolution and problem-solving. Coordinates with Quality Management to create data reports, program analysis, and outcomes to determine effectiveness of services and quality of documentation. Takes lead on preparing annual report. Meets with each assigned direct report monthly to review team progress toward program goals. Participates with Executive Program Director and Associate Vice President of Quality in the formulation of agency policies, procedures, performance improvement initiatives, and with agency CQI activities. Attends staffings and meetings as required. Represents LSF in the community and in partnership with Lead Agencies, case management organizations, and community stakeholders. Is available by cell phone 24 hours 7 days per week unless on agency approved leave. Performs written employee evaluations for all assigned direct reports in a timely manner. Demonstrates excellent customer service and responds and coordinates responses to client and other customer service concerns and/or issues. Participates in recruitment, hiring, and training of new employees, volunteers, and interns. Fully supports the retention of employees through direct support to the residential team. Reviews data and other available information to inform decision-making and monitor performance and outcomes/program goals. Provides leadership in the formulation and implementation of services plans, training, and analysis of objectives. Oversee all Intakes & Discharges with Intake Coordinator and the Shelter/Residential Manager. Responsible for volunteer scheduling and assists with volunteer and new employee training and shadowing. Ensures all unsupervised volunteers have staff assigned to them. Assures assigned programs meet or exceed all contractual, licensing, quality assurance, and fiscal requirements. Serves as programmatic liaison to Community Based Care Lead Agencies, Case Management Organizations, Department of Children & Families, Department of Juvenile Justice, schools, social service agencies, and juvenile courts to promote positive, collaborative, and cooperative relationships. Oversees new program development and growth. Oversees fiscal management of assigned program budgets. Networks with a wide variety of community organizations and funding sources. Physical Requirements: Ability to remain in a stationary position (e.g., at a desk or computer) for extended periods (up to 6-8 hours per day). Frequently communicates with staff, residents, families, and external stakeholders and must be able to exchange accurate information clearly and professionally. Ability to occasionally move throughout residential facilities, including climbing stairs, navigating uneven surfaces, and entering all resident-accessible areas. Occasionally lifts and/or moves items up to 25 pounds (e.g., files, program supplies, small equipment). Ability to observe, assess, and respond to emergency situations in residential settings, including providing physical assistance if needed. Must be able to travel between residential program sites and attend community or agency meetings as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Education: Bachelor’s degree in Human Services field is required. Master’s degree preferred. Experience: Must have a minimum of 5 years’ experience in child welfare/at-risk youth programs, including three years of supervisory experience in programs serving at-risk youth and families. SKILLS: Must possess demonstrated leadership and administrative abilities, be able to develop and monitor contracts, be able to work effectively with others, be a collaborative team player, present self well in public, be an effective communicator, and function well with minimal supervision, relevant training in de-escalation techniques and Trauma Based Relational Therapy; budgeting and service coordination experience a must. Bi-lingual in English and Spanish a plus. Other: Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs. PRINCIPLE ACCOUNTABILITIES: Reports to Executive Program Director. Team player with co-workers, LSF staff, local, regional, and state agencies. Cost effective preparation and management of assigned program budgets. Adherence to all licensing and quality assurance standards. Accurate and timely submission of required programmatic and statistical reports. Effective staff management and leadership. Assures quality programming. Adherence to all agency policies and procedures. Why work for LSF? LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. Amazing benefits package including : Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement LSF is proud to be an equal opportunity employer.

Posted 6 days ago

Support Services Scheduler-logo
Support Services Scheduler
Corewell HealthWayne, Michigan
Job Summary Responsible for patient scheduling, pre-registration and insurance authorization for the outpatient departments. Essential Functions Responds to calls including patients, physicians, physicians’ office staff, peers, and determines the urgency of the situation. Suggests appropriate referrals. Answers telephones for department, prioritizes, screens, and redirects calls. Answers questions, handles routine matters and takes messages. Schedules all appointments for patients on the SMS scheduling system and works with the manager to meet these goals. Will mail each patient a letter to confirm their appointment, inform patient about the test(s) and discuss the necessary preparation information if scheduled appointment is more than three (3) days out. Completes all types of outpatient registrations in a professional, accurate, customer-oriented and timely manner. Obtains information from patient health insurance or managed care identification card. Maintains forms in all printers at all times, which may require lifting or carrying cases of forms. Must have knowledge of all software and hardware computerized equipment. Works with individual physician offices and their office managers on obtaining correct information for scheduling appointments. Performs work of equal skill and responsibility as directed. May also perform work of a higher level in preparation for increased responsibilities or when the department requires. Attends all required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job-related hazards. Follows the hospital exposure control plans/blood borne and airborne pathogens. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Promotes effective working relations and works effectively as part of a department/unit team inter- and intradepartmentally to facilitate the department’s/unit’s ability to meet its goals and objectives. Manages TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through Biogen website. Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. Performs other duties as assigned. Qualifications Required High school graduate or equivalent. 1 year of relevant experience in customer service experience. 1 year of relevant experience in telephone experience. registration/scheduling, unit secretary or medical billing, 30 WPM typing. Windows knowledge. Able to perform accurately in a fast-paced environment. Knowledge of medical terminology. Working knowledge of hospital SMS scheduling. Knowledge of testing requirements. Preferred 1 year of secretarial training or equivalent experience. Experience with one Contact, Epic, Outlook, 3rd party validation insurance websites and medical terminology. About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. Leads working at sites with collective bargaining agreements in place will not perform bargaining unit work. How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here . On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - Wayne Hospital - 33155 Annapolis - Wayne Department Name Environmental Services - Wayne Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 7 a.m. to 3:30 p.m Days Worked Monday to Friday Weekend Frequency N/A CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.

Posted 6 days ago

Director, Configuration Services-logo
Director, Configuration Services
MedImpact Healthcare SystemsSan Diego, California
Exemption Status: United States of America (Exempt) $130,148 - $182,208 - $234,267 “Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.” This position is not eligible for Sponsorship. MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team! Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare. At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution! Job Description Summary Provides overall direction and guidance to achieve strategic goals and objectives as related to Configuration Services. Leadership oversight of all core business functionality associated with pharmacy benefit configuration; formulary configuration and all functions as related to the new and existing clients’ pharmacy benefit management programs. Oversight for configuration timeliness & quality to ensure accuracy of configuration operations & services provided to our customers. Serves as a key interdepartmental liaison to assure open communication and collaboration with client facing teams to drive timely operational execution and service delivery as related to configuration functions. Essential Duties and Responsibilities include the following. Other duties may be assigned. Provides leadership and strategy development for configuration services functions. related to pharmacy benefit administration. Oversight of client-specific pharmacy benefit configuration designs focused on meeting the client’s satisfaction in the areas of Service Delivery, Performance Expectations, Claims Adjudication Accuracy, and Growth in Membership and Profitability. Ensure that deliverables are on time, within budget, and meet the quality levels expected by MedImpact's internal and external customers. Monitor client service continuum including proactive and reactive components. Resolve escalated issues, while ensuring ongoing issues are resolved expeditiously. Ensure that MedImpact is meeting Performance Guarantee Contractual requirements. Develop, mentor, and coach associates to meet the current and future needs of the organization. Model and cultivate associate behaviors that achieve business success, including leadership skills, collaboration, accountability, and ownership. Partner with other MedImpact business units to effectively resolve customer configuration delivery issues and inquiries. Responsible for the coordination and alignment of configuration services execution as related to new business implementation, existing client enhancements and other pharmacy benefit configuration design solutions that align to growth, retention and client satisfaction. Help define the requirements for and promote system enhancements, including changes to POS logic, automated benefits processes and Salesforce enhancements. Provides alternative solutions for more sustainable standard solutions and practices. Supervisory Responsibilities Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary. Client Responsibilities This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience BA/BS Degree or equivalent; plus 10 years’ related experience; 10 years of SME in respective area(s); (or equivalent combination of education and experience); and 8 years supervisory experience; Supervisory experience may be substituted with ten (10) years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader at the Director level or above that must be completed within 12 months in new position. Computer Skills Intermediate to advanced skill set in Visio and MS Office; Word, Excel, PowerPoint, Project and Outlook. Basic Knowledge of SQL. Certificates, Licenses, Registrations National Certification preferred but not required. Other Skills and Abilities Client facing skills Mentoring skills Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Language Skills Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to read, analyze, and interpret the most complex documents. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Business Acumen Directing Others Organizational Agility Conflict Management Drive for Results Political Savvy Customer Focus Innovation Management Strategic Agility Decision Quality Managerial Courage Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic). Work Location This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements). Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders. Working Hours This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonable meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required. Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm. Travel This position requires domestic travel of up to 20% of the time. The Perks: Medical / Dental / Vision / Wellness Programs Paid Time Off / Company Paid Holidays Incentive Compensation 401K with Company match Life and Disability Insurance Tuition Reimbursement Employee Referral Bonus To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets. Equal Opportunity Employer, Male/Female/Disabilities/Veterans OSHA/ADA: To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Posted 2 weeks ago

Pro Services Manager-logo
Pro Services Manager
Floor & DecorWoodland Hills, California
Pay Range $24.15 - $47.25 PURPOSE This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodologies and building account relationships. Monitor key performance indicators for assigned professional customers, and meet or exceed financial performance to plan by working with the Chief Executive Merchant and Regional Pro Services Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives, and use the information to drive local decisions and strategies to improve competitive edge. MAJOR RESPONSIBILITIES Prospect continuously for new clients through a variety of techniques, including telephone solicitation, in-store sales and occasional outside sales. Maintain current list of all prospects in electronic database as specified by company Develop pricing and business development strategies in collaboration with and under the direction of company and/or location management Work with company sales, operations and marketing department to focus sales efforts on developed and internet leads and in developing campaigns to maximize sales efforts Participate in trade associations, trade shows and assists in other promotional efforts Analyze local market to identify market opportunities, prospective companies and associated buyers Follow-up on referrals and self-generated leads to identify buyer influences and any timing issues, monitor prospects’ contract calendars, prepare reports on status of leads and other reports as required Plan prospect visits with appropriate operations personnel, such as the Regional Pro Service Manager or Chief Executive Merchant Make sales presentations to prospective customers Solicit orders and process approved services to achieve sales goals Meet regularly with new clients to assess level of satisfaction with services and to develop a list of strong referrals Develop and submit proposals and responses to RFQs and RFPs issued by prospective clients after obtaining pricing and specifications approval from management as appropriate Enhance and maintain business development skills through participating in a variety of training programs as assigned MINIMUM ELIGIBILITY REQUIREMENTS Three years of outside sales experience (Retail industry preferred) Demonstrated skills in the areas of sales and business development Ability to analyze sales data, develop recommendations and solutions Excellent planning, organizational and time management skills Ability to interact effectively at all levels and across diverse cultures Persuasive communication skills (oral and written) and be able to deliver “executive-level” presentations Ability to be an effective team member and handle project assignments responsibly Must possess excellent customer service skills and be results oriented Ability to multi-task, meet deadlines, and work in a fast-paced environment Travel daily throughout the assigned area to call on existing customers and prospect new customers to solicit business. WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT) Frequent travel required including air and car travel While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. PHYSICAL/SENSORY REQUIREMENTS Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change. Additional Essential Job Functions Maintain the integrity of the Company’s business operations and reputation as well as compliance with its policies and procedures, including the handling of confidential information, currency, and other forms of payment. Contribute to a safe and secure work environment for our associates, customers, other third-parties with which we do business, and Company property. Qualified applicants with criminal histories, such as arrest or conviction records, will be considered for employment in accordance with the L os Angeles County Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable law Store Hours Monday - Friday 7:00 AM - 8:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Pickup Hours Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Benefits & Rewards Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program A personal holiday and Volunteer Time Off program Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Posted 30+ days ago

Work From Home - Benefits Services Representative-logo
Work From Home - Benefits Services Representative
Global Elite TexasCedar Rapids, Iowa
If you are looking for a fully remote position with the ability to travel, this is the perfect opportunity for you! Here, you can work 100% remotely and from anywhere in the world. On top of that, we host quarterly company retreats to destinations including Mexico, Las Vegas, and Iceland. Join our amazing team of driven individuals for an opportunity to grow your career at your own pace. We will give you the support to succeed, while you have the freedom to explore the world! Preferred Qualifications: • Positive attitude • Ability to make connections with people • Fast learner • Adaptable We Offer: • Work from home or anywhere! • Flexible schedule • Weekly pay • Industry-leading workshops and trainings • Leadership conventions and conferences *In the interest of community wellness, we have adjusted our business operations. As such, all interviews will be conducted via Zoom video conferencing

Posted 5 days ago

Director, Managed Services (On-Site)-logo
Director, Managed Services (On-Site)
AML RightSourceOklahoma City, Oklahoma
Job Description: Location Oklahoma City, OK Role Overview This position requires full-time, 100% on-site presence at our Oklahoma City office (7340 West Memorial Rd, 2nd Floor, Oklahoma City, OK 73142). Thrive in a dynamic environment where you'll collaborate closely with colleagues and be an integral part of our team. As a Director in our Financial Crime Compliance Managed Services group, you will be responsible for exercising leadership and strategic direction over client projects, while supporting the growth of AMLRS' business and people. The successful candidate should possess strong working knowledge and understanding of Anti-Money Laundering (“AML”) regulatory requirements and industry best practices to direct teams to produce high quality deliverables for clients on projects; as well as possess the ability to lead the development of new methodologies and approaches to address client needs. The Director should understand and have the ability to work in an agile, dynamic environment and be able to exercise governance and oversight on multiple AML/financial crime projects. This role requires collaboration with cross-jurisdictional teams and requires the ability to exercise sound judgment and AML knowledge to manage risk and ensure that product deliverables are executed with a high level of quality in within project timelines. Primary Responsibilities Provide operational soundness and compliance on AML/FC engagements: Lead financial crime engagements in accordance with terms of service agreements stipulated in the executed statement of work (SOW)/contract. Set the tone for quality standards and issue escalation and management on the engagement. Serve as a point of contact for issues escalated by the Manager and Senior Managers on the engagement and ensures prompt resolution of potential issues while managing client expectations. Define and review KPI/ KRI/ dashboard reports needed to effectively manage risks on the engagement. Define and review all pertinent client deliverables prior to submission to the client. Attend key client meetings and ensure that internal and external meetings are attended by the appropriate AMLRS team members. Oversee the engagement leverage model to ensure that it is continuously assessed and adequate to meet the needs of the client; as well as consider and escalate any contractual amendments required to maintain sound operation and execution of the engagement. Ensure that Senior Managers on the engagement exercise appropriate oversight and management over Time reporting by all members of the engagement team. Ensure that client billing is completed timely and correctly and approve invoices in a timely manner. Work with Senior Managers on the engagement to ensure that performance reviews are completed appropriately and timely. Client Relationship Management: Leverage knowledge and experience to help identify new client opportunities (through client interaction and governance and oversight of the engagement team) and discuss with Account Management and Sales functions. Organize and lead periodic touch points with client stakeholders to assess their needs and obtain feedback around AMLRS performance, including organizing and leading bi-annual/annual executive meetings with the client key stakeholders. Manage and coordinate certain internal strategic initiatives across the Managed Services practice working closely with Sr Managers and Managers and providing updates to practice leads and rest of the organization as appropriate. Mentor and coach Engagement Teams: Establish and set the tone for developing strong, inclusive mentoring and coaching relationships on the engagement, across all staff levels. Set the tone and encourage personal development on the engagement (i.e. encourage attendance of AMLRS trainings and personal development events and initiatives) Partner with Shared Service teams to address human capital and information technology related needs. Required Qualifications Bachelor’s Degree Twelve (12) years or more of AML / Financial Crimes experience, with an understanding of regulatory requirements as it pertains to areas such as transaction monitoring, AML policies and procedures, KYC, EDD and AML independent testing, and compliance transformation Proven ability to lead, mentor and coach teams of up to 200 analysts. Very strong entrepreneurial spirit - highly collaborative, able to express ideas readily, manage change fluidly, able to influence and identify opportunities. Strong problem solving and analytical skills Effective issue management skills. Demonstrated client and team relationship management and development experience Preferred Qualifications CAMS Certification MBA AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Posted 1 week ago

Financial Services Representative - Bilingual-logo
Financial Services Representative - Bilingual
World FinanceHouston North, Texas
World Finance, winner of the Top Workplaces USA award three years in a row and a two-time winner of Newsweek’s Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We’re an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you’re the face of World Finance – empathizing, empowering, and engaging with our customers. The primary responsibility of the Financial Services Representative - Bilingual is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture. Hourly Pay: $15 - $19 What you’ll do: Guide customers toward upward credit mobility through good financial choices. Provide top-tier customer service, assisting customers with questions, concerns, and products. Process and prepare loan applications. Take and process payments. Prepare loan documents and execute loan closing on current renewal loans. Balance assigned cash drawer daily. Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank. Maintain strong customer relationships and build community within your branch. Other duties include but are not limited to: Call approved and unmade applications to close loans daily. Help build tax clientele and provide tax services. Send complete and accurate credit denial letters within 30 days from the date of application. Pay branch expenses as instructed by Branch Manager. Experience (and Requirements) that will WOW us! Must be able to demonstrate self-confidence and organizational skills. A history of choosing kindness, showing compassion, and helping others. The willingness to seek quality-driven solutions and embrace new ideas. Absolute team player – pitching in when needed and accepting help, too. To perform this job successfully, an employee must have basic computer skills. A valid driver’s license & access to a dependable vehicle. Why World? We hire from within: we want to see you grow and climb in this company. Each year, we promote 80% of Financial Services Reps to management. 75% of World’s Operations Executives moved up from a similar role. We pay you to give back: employees get paid volunteer hours each year. Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days. Paid holidays, vacation time, and a 401(k) plan (including company match). Be part of a team with clear values, strong community, and a sense of belonging. We’ll get you home for dinner: your life outside of work is priority #1 You’ll make a positive impact on the lives of the customers you serve. Who is World? Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually – turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.

Posted 2 weeks ago

Director of Volunteer Services & Youth and Community Engagement-logo
Director of Volunteer Services & Youth and Community Engagement
Hebrew Rehabilitation CenterDedham, Massachusetts
Job Description: Position Summary: The Director of Volunteer Services and Youth and Community Engagement will be responsible for the designing, planning, recruitment, support and management of the staff and volunteers at Hebrew SeniorLife (HSL). The Director with be responsible for ensuring active integration of volunteers and multigenerational programing with community life programming and staff at the Roslindale and Dedham campuses. The Director will be responsible for the recruitment, screening and onboarding of volunteers and multigenerational partnerships and for fostering a culture of appreciation to the volunteer base. Will oversee the screening and identification of appropriate volunteer opportunities for Senior Living campuses and will work in collaboration with designated site leaders to establish volunteer/multi-generational experiences and programming. With direction, and in collaboration with the Development office, will participate in cultivating partnerships for philanthropic and fundraising opportunities. The Director will be responsible for the planning and oversight of the department budget and in ensuring adherence to regulatory requirements. Core Competencies: Demonstrates a commitment to teamwork. Demonstrates flexibility and willingness to support change. Demonstrates ability to manage systems and processes and implement change. Demonstrates excellent communication skills. Demonstrates strong computer skills. Position Responsibilities: Interviews volunteer applicants to determine their aptitudes, abilities, interests and other qualifications; determines what level of training or orientation needed for volunteers; organizes and delivers appropriate training/orientation. Manages volunteer staff. Provides feedback and guidance. Establish goals, monitor progress. Establish a culture of “grow professionally”. Establishes processes and systems with Senior Living sites to promote and support volunteer and multi-generational programming for their respective campuses. Plans and coordinates volunteer appreciation events. Works closely with colleagues from Life Enhancement, Nursing, Religious Services, Expressive Therapies, Physical and Occupational Therapies and other departments to assess their ongoing needs and partners to make volunteer placements that meet the needs of both the volunteer as well as the institution. Ensures ongoing communication via newsletters and other venues to keep volunteer base informed and engaged. Oversees the use of a volunteer management database system. Enhances and improves data management. Designs, develops, and manages volunteer services budget. Establishes and maintains an internal volunteer and multigenerational program pool of residents (IL residents) to support quality of life of patients and enhance educational experiences of Rashi students. Ensures regulatory compliance with volunteer requirements as outlined through policy and procedures. Evaluates existing programs and continuously considers opportunities to enhance and create efficiencies. Collects and analyzes data to inform advancement of the program. Creates infrastructure with Housing Sites to foster alignment and expand volunteer opportunities for the various sites. Qualifications: BA/BS. 5 years of volunteer management or related experience. Demonstrated leadership, strategic thinking, relationship building skills required. Highly organized. Ability to prioritize big picture ideas and execute into tangible actions. Excellent written and oral communication skills. Demonstrated ability to present effective and compelling messages to individuals, groups and the public. Strong interpersonal skills and an ability to work with a diverse variety of individuals. Intermediate to Advanced Microsoft Office Suite computer skills. Physical Requirements: Contact with residents under a wide variety of circumstances, which may include exposure to unpleasant odors, sights, and sounds. Push wheel chairs on flat surface and up/down ramp Gloves and masks worn occasionally. Standing, walking, and sitting. Transporting and assisting with transferring residents. Lifting supplies and equipment up to 15 lbs. Some reaching, stooping, squatting, bending, kneeling and crouching. Remote Type On-site Hebrew SeniorLife is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Posted 30+ days ago

Work From Home - Client Services Associate-logo
Work From Home - Client Services Associate
Global Elite TexasDenham Springs, Louisiana
Experience in our industry is not required as we have industry-leading training and support to provide you the tools to be successful and achieve your professional and personal goals. In 2020, we transitioned to 100% virtual. Through providing personalized benefits solutions, you’ll be the architect of your client’s security tomorrow. In this role, you can expect to: • Converse virtually with clients, weaving financial strategies that empower. • Cultivate client bonds that stand the test of time. • Ride the crest of industry trends, fortifying your knowledge. • Work alongside a dynamic remote team, where collaboration is the heartbeat of success. Company Highlights: • Voted #24 Happiest Company to Work For • Rated A+ Superior by A.M. Best for financial strength • Parent company Globe Life has more policyholders than any insurance company in the world What We Offer: • Work virtually, from anywhere • Comprehensive training provided • A fun, energetic, and positive team environment • Rapid career growth and advancement opportunities • Weekly pay and bonuses • Medical Reimbursement program after 90 days • Residual Income • Ability to qualify for all-expense-paid incentive trips around the world Responsibilities: • Calling and receiving calls from clients • Scheduling appointments with clients who request our benefits • Presenting and explaining insurance products and benefits packages over Zoom video call • Completing applications for insurance products • Attending ongoing, optional training sessions *All interviews will be conducted via Zoom video conferencing

Posted 5 days ago

Shared Services Travel & Expense Specialist-logo
Shared Services Travel & Expense Specialist
Ryan SpecialtyChicago, Illinois
Position Summary The Shared Services T&E Specialist will be responsible for work directly in the Travel & Expense (T&E) Department operations within Ryan Specialty Shared Services. This will primarily involve the accurate processing of expense reports, administration of travel & expense management software, and general customer support inquiries related to T&E Department processes for both Ryan Specialty’s US and international operations. This role also supports the Shared Services accounting team to ensure all transactional activity is properly recorded timely while supporting the month-end close process. What will your job entail? Essential Functions: • Audit expense reports to ensure compliance with corporate policies, procedures, and internal control requirements, and provide recommendations for policy updates as needed. • Assist in the administration of Ryan Specialty’s corporate credit card program, supporting cardholders with ad hoc analysis and guidance on individual accounts. • Provide clear and confident customer service to users in order to resolve issues or questions. • Report on and assist employees in resolving delinquent expenses. Assist in the collection and resolution of amounts owed by employees for non-business-related credit card transactions. • Perform ad-hoc analysis, reporting and special projects. Perform other duties as assigned. • Provide backup to team members and ensure sufficient backup responsibilities and duties are communicated and performed as needed. Education/Experience/Skills: • 1-3 years’ experience in T&E, Accounting, or Finance preferred. • Experience within a mid to large corporate T&E or AP department in a Procure to Pay environment with process, policy, and procedure implementation experience preferred. • Experience in expense report audits, accurately recording transactions in the general ledger, and assisting with T&E Department monthly close cycle. Demonstrated timely and efficient transactional processing experience, including proper classification of expenses and ability to resolve customer inquiries (internal and external), on a priority basis, is required. • Excellent organization skills with the ability to effectively manage time, prioritize tasks/initiatives, multi-task responsibilities simultaneously, and meet established deadlines • Demonstrate superior customer service skills with a stakeholder focus to build and strengthen relationships with business partners. • Thrive in a fast-paced environment while maintaining an emphasis on problem solving, analytical skills, critical thinking, attention to detail, and quality of work/deliverables. • Strong interpersonal skills and excellent written and verbal communication skills with the ability to communicate at all levels of the organization. • Ability to work well with others in team environment with strong teamwork attitude, as well as independently. Ability to follow instructions and take direction. • Intermediate Microsoft Excel and proficient use of applicable technology (Microsoft Office suite). • Experience and knowledge of Workday Expense or other expense platforms a plus Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment. How We Support Our Teammates Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more. The target hourly rate range for this position is - per hour. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Posted 30+ days ago

Director, Data Center Infrastructure Management Services-logo
Director, Data Center Infrastructure Management Services
Quality Technology ServicesSuwanee, Georgia
Learn what makes QTS a unique place to grow your career! Who W e A re : It's exciting , to find yourself standing in a pivotal moment in time. It’s even more exciting to be out front leading it. At QTS, our world-class data centers are among the most highly trusted in the industry, positioning us at the forefront of today’s dynamic digital evolution. As AI drives the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world’s economy for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates sophisticated data centers. QTS is People who play a vital role in our company’s culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven . Together, we do great things . Who You Are: The Director, DCIM Services leads a team of engineers responsible for the management and administration of the Electric Power Monitoring Systems (EPMS) and Building Management Systems (BMS). This role requires a strategic thinker with keen planning skills and the ability to lead through influence. The ideal candidate will have a background in electrical and mechanical systems, industrial process control systems, and possess knowledge of large-scale data centers (or similar environments) with a strong process-driven orientation. RESPONSIBILITIES, other duties may be assigned Lead a globally geographically diverse team of engineers to support safety, continuity of power/cooling, and efficiency through effective controls, monitoring and alarming. Promote a high level of teamwork, manage a motivated management team in providing a quality work environment and develop effective career path plans for employees in order to increase key skills needed. Responsible for understanding and anticipating end-customer operational needs and ensuring that QTS’ offerings plug seamlessly into many varied customer settings. Monitors and reviews the deployment of services, minimizing unplanned downtime, anticipating and solving problems in a timely manner, and identifying opportunities for improvement Leads DCIM engineering operations teams and initiatives in a high-volume, multi-tenant and robust high availability environment. Expert in crisis management who can quickly translate learnings into operational improvements through driving root cause analysis and detailed remedy plans. Analyzes data, prepares reports, and makes recommendations for improved operational excellence and efficiency. Works closely with Facilities Site teams to ensure alarming and paging systems provide effective and timely communication, enabling action. Champion the effort of change by training and supporting regional DCIM Engineers on BMS/EPMS applications Develop BMS/EPMS standards for system topology, graphics and functionality between multiple vendors and multiple sites Coach reporting managers on best practices, provide guidance, and hold accountable to quality performance and management. BASIC QUALIFICATIONS Bachelor’s degree in Engineering or equivalent professional experience Five or more years of progressive operational experience in DCIM management, or related field Three or more years of experience leading cross functional teams in mission critical environments KNOWLEDGE, SKILLS, AND ABILITIES Relationships– Build valuable relationships with people, facts, and context. Deeply aligned relationships are the key to unlocking the power of people to overcome the challenges they face and achieve more than they could in isolation. Creativity– Apply integrated thinking. Creativity is necessary to produce unprecedented value. By combining awareness of new facts and deeper understanding of people’s purposes and concerns we are able to generate a surplus of ideas. And create the possibility of changing the world. Collaboration– Develop aggressive AND realistic plans. Working collaboratively is required to make the best decisions on how to allocate time, money and talent and thus enable our dreams to become reality. Accountability- Get the job done. We must be clear on who is going to do what by when. Accountability is the only way that change occurs. Constant acts of courage (people doing something) inspire others to join in making the world a better place. Learning– Lead in a developmental environment – Turning learning into action is fundamental to unleashing the power of QTS. By embracing change and appreciating others, we accelerate business improvements and our own development and fulfillment. The Perks (and these are just a few ! ) : QRest Sabbatical Employee Stock Purchase QTS scholarship for dependents Eagle Club award trip eligibility Paid volunteer days Tuition assistance , parental leave and military leave assistance This position is equity eligible. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish) The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.

Posted 1 week ago

Seatown logo
Client Services Representative
SeatownMukilteo, Washington
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Job Description

Job Overview

Are you passionate about delivering outstanding customer service? We’re looking for enthusiastic Client Services Representatives! Join SeaTown, and you’ll be the friendly voice that helps our clients navigate their needs, ensuring they have a seamless and enjoyable experience.

As a Client Services Representative, you’ll engage with clients promptly and professionally, resolving their inquiries and concerns with a smile. If you thrive in a fast-paced environment and enjoy building lasting relationships, this is the perfect opportunity for you! 

What you’ll be doing:

  • Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.
  • Able to quickly identify the client’s request or concern, efficiently provide the most effective solution, and de-escalate any concerns.
  • Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
  • Proactively gain and maintain a complete understanding of our portfolio of products and services.
  • Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times.
  • Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts

 What we’re looking for: 

  • 3-5 years of Call Center experience preferred 
  • Weekend availability: 7am - 6pm (8hr or 10hr shifts)
  • HVAC & Plumbing Industry experience is a plus 
  • Ability to talk and type accurately; typing speed of at least 45 wpm
  • Dedicated to providing superior client service
  • Ability to manage multiple priorities within a fast-paced environment
  • Strong judgment skills to make sound business decisions
  • Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus
  • Bilingual Spanish is a plus
  • Consent to a pre-employment background check

Physical Requirements

  • Regularly required to sit; use hands to handle or feel and type
  • Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues
  • Frequently required to reach with hands and arms
  • Occasionally required to stand, walk and stoop, kneel, crouch, or crawl
  • May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

Benefits

  • Accrued PTO at 1 hour for every 40 hours worked
  • 40 hours of vacation at 3 years and 80 hours at 5 years
  • 7 Paid Holidays
  • Medical/Dental/Vision
  • Health Savings Account
  • 401k with company 100% company match up to 3% and 50% match up to 5%
  • Prizes and giveaways
  • Fully stocked break room
  • Ongoing Training
  • Onsite Gym
  • Working for a company that values the employees

#SEAP

Pay Range

$18 - $25 USD

About Seatown:

Seatown Electric Plumbing Heating and Air is proud to serve residents throughout Seattle and surrounding areas. We have a great reputation that keeps our customers coming back time and time again. We pride ourselves not only on providing great service for our customers, but our employees as well. We take care of all the employees like family. Everyone has room for growth, and everyone has a voice. Our company culture is something that any of our employees would say is like no other in Washington!

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.