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*In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"* Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Assist in maintaining the neatness and cleanliness of the club. Cleaning and sanitizing of all exercise equipment and Black Card spa amenities. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Qualifications/Requirements Customer service background preferred. Must be 18 years of age or older. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent preferred. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will encounter toxic chemicals during shift. Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks. Why Join Planet Fitness? Philosophy We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We as employees take pride in the fact that we are a non-intimidating, welcoming gym. Unlike most traditional gyms, Planet Fitness does NOT cater towards bodybuilders or power lifters,but is instead focused on general fitness. We strive to provide a comfortable atmosphere for EVERYONE in what we call the Judgement Free Zone (JFZ). Mission Statement At PF Supreme, we’ve worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits. Job Benefits include Free Black Card gym membership. Day, evening, or overnight shifts. Career growth opportunities. Discounts on merchandise sold at the club. Benefits including: medical, 401k, and supplemental insurance. Discounts on movie tickets, theme parks, hotels, attractions, and much more. Compensation: $16.60 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Write Scopes/Xactimate Estimates – Bio, board-up, corrosion mitigation, odor, water Supervise Field Staff – Ensure daily goals are met Complete new job work orders and send to Internal Project Coordinator for scheduling Manage labor/material budgets o Plan out job sites to hit budgets Contact Project Manager/Estimator & Manage Communication Complete TPA/Insurance Company guidelines and documentation Completes Photo Upload to Dropbox or validates completion with Technician – Daily Quality Assurance – Complete walks as necessary Obtain Certification of Completion and perform final walk through o Complete applicable Xactimate Scopes and submit to Tech Specialist Make initial contact and hold relationship with customer Track equipment usage on jobs through RMS & MICA Keep compliance tasks in RMS up to date Get Work Authorization signed Keep extra supply of materials in vans Communicate with Project Coordinator on labor needs Communicate with adjusters and TPA call centers Complete punch list items (Less than 2 hours) Train/Coach/Support Technicians Ensure RMS is updated daily Special Tasks Assigned by Operations Manager High Detail Job Accountabilities: Participates in marketing and business development as the need arises. Participates in the collection process of payment from customers. Complete special assignments as requested by Supervisor Participates in emergency services when an “All hands on deck” scenario arises. Participate in on-going problem solving and practicing continuous improvement of the department and company as a whole. Participate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team. Hours: A typical shift for this position is 7am – 5pm, Monday – Friday. However, the Senior Field Supervisor must be able to contribute to the on-call rotation for holidays, weekdays, and weekends. Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do. Our Vision: To Provide Extraordinary Care While Serving People In Their Time Of Need. Our Values: Deliver What You Promise Respect The Individual Have Pride In What You Do Practice Continuous Improvement Our Mission: To provide opportunities for great people to deliver Best in Class results

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Why Planet Fitness? Each of our employees receive: Complimentary Back Card Membership Company Facilitated Training Advancement Opportunities Rewards and Recognition Programs Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club. Will occasionally encounter toxic chemicals during shift. JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Responsive recruiter Benefits: 401(k) Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Parental leave Training & development SUMMARY The Emergency Services Manager leads a team of technicians restoring homes and businesses after disasters such as floods and fires. The ideal candidate is socially inclined, a strong communicator, detailed, quick, motivational, and highly organized. This role requires strong leadership, the ability to manage consistent change, and the skills to inspire teams to deliver high-quality work. Successful managers combine empathy and reliability with strong organizational discipline, ensuring customers receive extraordinary care during their time of need. OUTCOMES Lead mitigation team to meet or exceed NPS (>70) and Scorecard (>73) compliance targets. Ensure jobs are completed on time, within budget, and meet Paul Davis and industry standards – compliance >90%. Coordinate team performance to achieve profitability goals. RESPONSIBILITIES Lead mitigation crews performing water mitigation, tarping, board up, mold remediation, environmental services, and carpet cleaning/removal. Direct daily team huddles to ensure crews are prepared with clear priorities, equipment, and resources. Meet with clients and adjusters on-site to resolve issues and provide professional guidance. Re-inspect job sites for quality control and ensure compliance with Paul Davis and industry specifications. Deliver excellent customer service with empathy, urgency, and professionalism. Foster collaboration across departments and support other team members as needed. Ensure clean, organized, and properly stocked trucks and equipment are maintained at all times. Be accessible by phone and participate in the on-call schedule as required. Represent the Paul Davis brand with professionalism, integrity, and leadership. QUALIFICATIONS Socially inclined leader with the ability to motivate and inspire teams. Strong communication and listening skills; able to engage effectively with staff, customers, and partners. Highly organized and detail-oriented, capable of managing multiple priorities in a fast-paced environment. Quick decision-maker with the ability to adapt to and lead through consistent change. Commitment to customer service with empathy and urgency. Positive, team-oriented attitude; dependable and resilient under pressure. Ability to lead individuals from diverse backgrounds. Fluent in English; valid driver’s license with clean record. Willingness to work nights, weekends, and overtime as needed. Desire to join a new organization and actively contribute to building a customer-first culture that is a workplace of choice for high performers. Previous industry and leadership experience is a differentiator. WHY JOIN THE TEAM?Paul Davis is a fast-growing leader in restoration and reconstruction, trusted by insurance providers and commercial property owners across North America. We are expanding locally and creating career opportunities for people who want meaningful, purpose-driven work. Our team lives by our Vision, Mission, and Values, and we seek individuals who share these commitments and want to help build a culture of excellence.As this is a new and growing company, specific job duties, responsibilities, and position requirements may be adjusted as needed to support business demands and team development. Flexibility and a willingness to adapt will be essential to success in this role. We support and hire Veterans and we are an Equal Opportunity Employer! Compensation: $55,000.00 - $65,000.00 per year Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do. Our Vision: To Provide Extraordinary Care While Serving People In Their Time Of Need. Our Values: Deliver What You Promise Respect The Individual Have Pride In What You Do Practice Continuous Improvement Our Mission: To provide opportunities for great people to deliver Best in Class results

Description Position at Northern Dutchess Hospital Summary : Cleans and maintains all areas of the hospital as assigned and in accordance with all regulatory requirements and hospital and departmental procedures to maintain a safe and sanitary hospital environment. RESPONSIBILITIES AND STANDARDS 1. Cleans and sanitizes, as assigned, occupied patient rooms using proper germicidal disinfectant and cleaning techniques in support of providing efficient patient care. 2. Cleans and sanitizes, as assigned, unoccupied patient rooms using germicidal disinfectant in support of providing efficient patient care. 3. Cleans and disinfects, as assigned, discharged patient rooms using germicidal disinfectant and according to discharge terminal cleaning procedures in preparation for new admissions. 4. Cleans and disinfects, as assigned, occupied/unoccupied isolation precaution rooms using prescribed germicidal disinfectant 5. Maintains all department and hospital equipment and supplies in a clean and safe manner in order to meet regulatory agency requirements. 6. Promotes a safe and efficient working environment by adhering to hospital and department policies and procedures. 7. Guest Relations: Demonstrates regard for the dignity and respect of all patients, family members, visitors and hospital personnel as defined in the philosophy of Vassar Brothers Hospital. JOB QUALIFICATIONS Education: Ability to follow oral and written instructions. After training, must be able to demonstrate correct use of chemicals, supplies and tools needed to accomplish tasks. Experience: None, however, some knowledge of health care facility cleaning preferred. License: N/A. Working Conditions: Manual: significant manual skills/motor coord & finger dexterity Occupational: Some occupational risk Physical Effort: Very Heavy effort. May exert up to 50 lbs. force Physical Environment: Significant exposure to dirt, odors, noise, human waste, etc. Company: Northern Dutchess Hospital Org Unit: 981 Department: Environmental Services Exempt: No Salary Range: $18.03 - $24.26 Hourly

Benefits: Employee discounts Free uniforms Training & development JOIN OUR TEAM! At One World Fitness (Planet Fitness), our focus i s always on doing the next right thing. This by making a positive impact in our communities to enhance people’s lives with an affordable, high-end fitness experience. ” We Set the Tone” as such task requires a team of inspiring, motivated, competitive, and hardworking go-getters. As one of the fastest-growing franchises and operators of fitness centers in the United States, One World Fitness is just getting warmed up. Currently with 33 locations across the East/West Coast and expected to double the number within the next 3-4 years. We are continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future for the leadership of tomorrow. Job Summary: Member Services Representative (MSR) position at Planet Fitness is more than just a job, it is an opportunity for personal development, leadership, organization and to maximize your career while helping improve the lives of our members...the upbeat environment and friendships you will gain are a bonus too! Our MSR’s are the foundation of our success and are solely responsible for creating and maintaining the unmatched atmosphere that makes Planet Fitness unique in the fitness industry. While working with us you will have the opportunity to learn skills applicable to any future job, develop life-long relationships, and grow your career with the company. We believe in promoting from within and most of our managers started out in this role. Essential Duties and Responsibilities: Greet members, prospective members, and guests, providing an exceptional customer experience. Enforcing the Judgement Free zone Always smile and be courteous. Taking prospects on tours Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Help members download PF Mobile App Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Completed assigned cleaning areas. Promotes sales of Tanning lotions and Memberships. Create connections with the community! Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Experience in Sales Punctuality and reliability are a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. CPR Certification AED/First Aid /CPR Physical Demands Continual standing and walking during shift. Continual talking in person or on the club phone during shift. Must be able to occasionally lift to 50 lbs. If you would enjoy being part of a team first performance-based company than this is the place for you! We are seeking for an asset who enjoys new challenges and lets their ambition/hard work be a factor in overcoming these. We provide all the tools, but it is about how you use them to build your success. Compensation: $16.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Randolph Golf Complex is excited to announce the exceptional career opportunity of Guest Services Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service for our guests. Key Responsibilities of the Guest Services Attendant: Assists with the overall upkeep of Great Shots.. Provides sincere and courteous service to all guests with items such as bag handling and club cleaning. Assists in educating players regarding the game. Directs start of play when necessary. Maintains accurate records of golfers renting clubs. Services the customer who is renting golf clubs and cleans rental clubs upon return. Assists with food and beverage activities. Incorporates safe work practices in job performance. Performs other duties as required. Minimum Qualifications of the Guest Services Attendant: One month related experience or training. Other Qualifications: Regular and reliable attendance.

Automotive Services Specialist AAA East Central currently has an opportunity available in their Approved Auto Repair (AAR) department for a Service Specialist. This position assists with managing and expanding AAA East Central’s Approved Auto Repair Network. Responsibilities: Manages AAR service providers to ensure operational compliance with National Automotive Quality Standards. Inspects approximately 100 facilities annually ensuring ongoing integrity of AAR program. Prepares annual budget and monthly variance reports for expense areas with significant variance to budget. Prepares business plans and keeps management briefed on critical issues involving AAR. Oversees assigned affiliates to provide cost effective attainment of prescribed service expectations ensuring 95% member satisfaction. Maintains professional qualification needed for the job (Automotive Service Excellence –ASE, customer service skills, automotive skills, etc.) Provides appropriate reports detailing departmental performance and statistics. Identifies repair facilities that would meet the Approved Auto Repair criteria. Makes formal presentations to facility owners/management. Plans for and conducts annual Car Care Month and other events as needed. Responsible for the timely investigation and resolution of all member inquiries within 48 hours. Exhibits loyalty to AAA East Central; follows AAA East Central policies and procedures. Maintains a professional appearance and exhibits a positive attitude in actions, behaviors and conduct. Contributes to a non-hostile, pleasant working environment Performs other job-related duties as assigned by Director, Automotive Services. Education and/or Experience High School diploma or general education degree (GED), minimum two years related experience and/or training. Certification by Automotive Service excellence (A.S.E.) or equivalent in all areas except manual and automatic transmissions, or required to obtain certification within two testing periods. Up-to-date technical understanding of automobiles required. Three years education, experience, and training in the automotive service industry desired.​ Safe Business Driving Requirements Possess a valid driver's license and an acceptable driving record Provide proof of automobile liability insurance at time of hire Benefits: Extraordinary medical/dental/vision/life benefits 401(k) Savings plan with company match Tuition assistance PTO for community volunteer programs Wellness program Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer

Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occassionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Close shift for that business day. Create a bank deposit for next day. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Ability to work 3rd shift (overnights). Must be able to occassionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare. Benefits , with a whole-person approach to wellness – Lifestyle Engagement e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare About ThedaCare! Summary : The Environmental Services Trainer serves as the primary department resource and is responsible for training department team members. Cleans and disinfects assigned areas, transports and removes waste, sanitizes, stocks, and organizes assigned areas. Follows standard work processes, complies with infection prevention standards, properly mixes and stores chemicals, and uses personal protective equipment. Job Description: KEY ACCOUNTABILITIES: Trains team members in the processes for cleaning and disinfecting patient rooms, floors, offices, conference rooms, equipment, furniture, common areas, and waiting rooms following hospital-approved infection prevention standards. Trains team members on and independently perform high level cleaning in specialized areas such as clinical areas, surgical suites, cath lab, specialty rooms, and sterile areas. Models best practices and behaviors to inspire and be a role model for team members. Collaborates with multiple departments to ensure patient and department priorities are met day-to-day that result in the safest outcomes for our patients and customers. Serves as a resource for external and internal department team members on environmental services matters. Rounds on team members to address concerns and provide regular education and assistance. Assists department leaders with ongoing educational sessions for team members, and provides input on department processes, training materials, and suggestions for improvement. Helps to problem solve concerns and provides daily monitoring of environmental services assigned areas, partnering with environmental services and nursing leaders. Identifies issues before they arise and solves the issue or escalates the issue to the appropriate person. Coaches and trains team members in methods of collaboration with multiple departments so patient and department priorities are met, ensuring the safest outcome for our patients and customers. Trains and educates team members on proper personal protective equipment and cleaning procedures specific to infectious elements in isolation rooms. Ensures environmental services team members maintain proper infection control cleaning standards at all times, including hand hygiene requirements. Understands, trains, and coaches team members on proper hospital-approved chemicals and disinfectants and dwell times (amount of time the chemical or disinfectant needs to stay wet on surface) for each task performed and product used. Coaches and mentors the basic standards set by OSHA, EPA, The Joint Commission, DOT, CDC, HIPAA, RCRA, CMS (conditions for participation) AHE, state, and local regulating bodies. Trains team members on how to handle various types of waste, such as regular waste, recycling, hazardous, chemo, regulated medical waste, pharmaceutical, and radioactive waste. Understands basic standards set by federal, state, and local regulating bodies. Demonstrates knowledge of and supports hospital mission, vision, and values statements, standards, policies and procedures, confidentiality, corporate compliance plan, customer service standards, and ethical behavior. QUALIFICATIONS: High School diploma or GED preferred Must be 18 years of age DOT Training and Management of Aggressive Behavior (MOAB) training One year of hospital, skilled nursing facility, or other related cleaning experience Ability to read, write, and comprehend the English language PHYSICAL DEMANDS: Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties WORK ENVIRONMENT: Possible exposure to communicable diseases, hazardous materials, and pharmacological agents Occasional exposure to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock Potential exposure to sharp objects and instruments Position requires compliance with department specific competencies. Scheduled Weekly Hours: 40 Scheduled FTE: 1 Location: ThedaCare Regional Medical Center- Appleton- Appleton,Wisconsin Overtime Exempt: No

Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occassionally lift up to 50 lbs. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Benefits: Flexible schedule Free uniforms Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. Benefit Basics All staff will also receive a free Black Card membership after 90 days of employment As a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac. Compensation: $20.29 per hour JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

We are excited to share that we are hosting Open Interviews every Wednesday! Join us for our upcoming event to explore the many new and exciting, in-demand careers with representatives from each department in one location. When: Every Wednesday from 10:00 AM to 12:00 PM Location: 651 River Walk Pkwy in Chesapeake The Dining Services Associate assists the Dining Services Director in the creation and execution of the signature dining services program at the community. He or she provides friendly, responsive service to create an exceptional dining experience for all of our residents. Each Dining Services Associate’s primary objective is to exhibit the core values of Commonwealth Senior Living and provide a memorable dining experience for the residents. Position Details: Part-Time, various shifts available; Rotating weekends is required. Qualifications • Certification in the Food Handlers Course or equivalent • Previous experience in the food service industry. • Ability to read and write English. • Willingness and ability to learn new tasks • Must be available to work varied shifts and weekends. • Ability to lift heavy objects; stand and walk short distances throughout the day. Ability to tolerate heat from the kitchen. • Must be free of communicable diseases. Areas of Primary Responsibility • Prepare and serve nutritious meals to our residents in a safe sanitary manner in accordance with Public Health Regulations, and in compliance with Sanitation Code. • Be familiar with Hazardous Analysis Critical Control Point {HACCP}, Workplace Hazardous Material Information System {WHMIS}. • Responsible for ensuring a clean, safe working environment and maintaining this responsibility by safe work habits, using correct hand washing techniques and routine cleaning. • Serve attractive, nutritious meals in a pleasant, respectful manner, mindful of the special needs of the residents. • Practice safe usage of all equipment within the department and the ability to clean, sanitize and maintain the equipment as outlined in the cleaning schedules. • Prepare the dining rooms daily: set tables, pour beverages, clear and clean dishes. • Upon receiving stock, put it away following the procedures as required. • Follow cleaning procedures when mechanical equipment is not available {ex: power failure}. • Performs other duties as directed by the Dining Services Director. • Other duties as assigned Culture Ambassador • Models the core values of the company: We Care About People We Do the Right Thing We are Passionate, Have Fun, and Celebrate Success We Speak Up! It’s Our Responsibility We Take Ownership and Add Value We are Respectful • Ensures all personnel exemplify the core values of the company at all times. • Create and drive the sales culture.

Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occassionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Company Overview We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position. These are 8 hour shifts that range from 6-2p or 2-10pm. Responsibilities: Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members. Address all guest concerns and ensure follow up is complete Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations. Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner. Qualifications: Highly organized. Must possess a thorough knowledge of guest service and satisfaction. Requires good communication skills, both verbal and written. Most tasks are performed in a team environment with the employee acting as a team leader. Must possess basic computational ability. Must possess basic computer skills. Benefits/Perks: Medical, Dental, and Vision options for full-time employees Paid time off and 401(k) for full-time employees All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels Regular opportunities for bonuses $250 referral bonus for you and a referred associate DailyPay: access to your already earned wages before payday Opportunities for upward mobility and growth within the company Compensation: $14.70 per hour We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

*In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"* Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Assist in maintaining the neatness and cleanliness of the club. Cleaning and sanitizing of all exercise equipment and Black Card spa amenities. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Qualifications/Requirements Customer service background preferred. Must be 18 years of age or older. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent preferred. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will encounter toxic chemicals during shift. Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks. Why Join Planet Fitness? Philosophy We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We as employees take pride in the fact that we are a non-intimidating, welcoming gym. Unlike most traditional gyms, Planet Fitness does NOT cater towards bodybuilders or power lifters,but is instead focused on general fitness. We strive to provide a comfortable atmosphere for EVERYONE in what we call the Judgement Free Zone (JFZ). Mission Statement At PF Supreme, we’ve worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits. Job Benefits include Free Black Card gym membership. Day, evening, or overnight shifts. Career growth opportunities. Discounts on merchandise sold at the club. Benefits including: medical, 401k, and supplemental insurance. Discounts on movie tickets, theme parks, hotels, attractions, and much more. Compensation: $17.28 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Position Summary / Scope of Responsibility MedVanta is the nation's largest physician-owned and operated next generation management services organization (MSO). Our services are specifically designed for musculoskeletal (MSK) providers and go beyond that of a traditional MSO, empowering our clients with the precise infrastructure, data, technology, and administrative processes needed to thrive both today and tomorrow. MedVanta has an employee centered culture that supports and promotes diversity and inclusion. Our encouraging and empowering management style makes MedVanta a great place to further grow your knowledge while building a team driven path to success. The PFS Team Lead plays a pivotal role in supporting the Central Billing Office (CBO) by overseeing the daily operations of the Patient Financial Services team. This position is responsible for guiding team performance, managing escalations, ensuring high-quality patient interactions, and supporting team development. The Team Lead also works closely with internal departments and leadership to ensure timely and accurate service delivery. Primary Responsibilities Serve as the primary point of contact for team assistance and handle Tier 2 escalation calls and complex patient account issues. Collaborate with the Tier 1 escalation representative to ensure team coverage and issue resolution. Audit team performance and results, adjusting for improvement as indicated. Lead team huddles and productivity meetings to reinforce goals, share updates, and ensure team alignment. Act as a liaison for interdepartmental communication and collaborate with leadership on escalated matters. Lead training and onboarding of new team members, providing continuous support and development. Review the call auditors’ spreadsheet regularly to identify areas of improvement; address concerns or trends with individual team members to improve call quality and service. Deliver constructive feedback and coaching to enhance team effectiveness and performance. Identify inefficiencies and implement strategies to improve workflows and team performance. Identify and propose opportunities to maximize Patient A/R revenue. Conform with and abide by all regulations, policies, work procedures, and instructions. Oversee critical reports such as card-on-file reports, statements on hold, and productivity metrics. Prepare and distribute standard reports, including productivity metrics, card-on-file reports, statements on hold, and Patient A/R reports. Perform selected medical billing functions when needed, including billing, claims submission, account follow-up, payment posting, and adjustments. Review delinquent accounts and call for collection purposes. Communicate accurate patient and billing/claims information to insurance carriers. Answer incoming patient phone calls and make outbound collection calls on open balances. Update patient insurance, confirming eligibility and queue claims for billing. Update demographic and guarantor information in the Patient Accounting System. Handle patient inquiries to address billing questions via inbound calls and patient correspondence. Fulfill patient requests for itemization of charges, adding/verifying/billing insurance, establishing payment plans, processing adjustments, requesting refunds, and explaining policy and guidelines. Initiate patient outreach on delinquent payment plans, adding accounts to existing payment plans and high-risk/balance accounts. Review, address, and monitor credit balances to ensure compliance with regulatory and contractual obligations. Receive and process patient credit card payments, and allocate to appropriate visits on the account. Post appropriate discounts and adjustments to patient accounts. Work across departments (AR, coding, cash operations) to resolve billing and payment issues effectively. While not regularly in the call queue, assist with inbound and outbound calls during periods of critical staffing shortage. Monitor patient voicemails and ensure timely responses by assigning or sending out follow-up voicemails to team members to ensure patient inquiries are addressed promptly. Clearly and promptly communicate policy or workflow changes to the team. Other duties as assigned. Requirements, Education, and Experience High school diploma or equivalent required. Minimum 5 years of experience in medical billing or revenue cycle operations; orthopaedic experience preferred. Proficiency with Microsoft Office suite of products as well as electronic billing systems In-depth knowledge of insurance processes, medical billing practices, and regulatory guidelines. Competencies / Required Skills and Abilities Strong Interpersonal Skills - Ability to develop relationships and collaborate and influence in a decentralized organization. Strong leadership, communication, and coaching skills. Ability to multitask in a fast-paced environment while maintaining attention to detail. High level of professionalism and discretion in handling sensitive matters. Proactive problem-solver with a team-first mindset. Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results. Strong interpersonal, oral, and written communication skills with excellent self-discipline and patience. Able to work independently. Exudes professionalism in presentation. Must be able to read, write, speak, understand and communicate in the English language. Physical Demands Must be able to sit for long periods of time and lift up to 25 pounds. Must be able to use appropriate body mechanics techniques when performing desk duties. Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting. Adequate hearing to perform duties in person and over telephone. Must be able to communicate clearly to patients in person and over the telephone. Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.

Are you bilingual and looking for an opportunity to grow your career at your own pace? We are looking for goal-oriented individuals with leadership potential to join our rapidly growing company. Preferred Qualifications: • Bilingual (Spanish and English) • Excellent communication skills • Leadership capabilities • Self-starter • Positive attitude • Growth mindset We Offer: • 100% remote positions • Union contract representation • Uncapped earning potential • Incentives including international trips • Bonuses *All interviews will be conducted via Zoom video conferencing