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Digital Contact & Services Manager (AI & Ccaas)-logo
Digital Contact & Services Manager (AI & Ccaas)
PwCSan Diego, CA
Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Manager Job Description & Summary A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you'll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Develop new skills outside of comfort zone. Act to resolve issues which prevent the team working effectively. Coach others, recognise their strengths, and encourage them to take ownership of their personal development. Analyse complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information including broader stakeholder views to develop solutions and recommendations. Address sub-standard work or work that does not meet firm's/client's expectations. Use data and insights to inform conclusions and support decision-making. Develop a point of view on key global trends, and how they impact clients. Manage a variety of viewpoints to build consensus and create positive outcomes for all parties. Simplify complex messages, highlighting and summarising key points. Uphold the firm's code of ethics and business conduct. The Opportunity As part of the Data and Analytics - Data Analysis team you manage the development of AI and GenAI solutions, including analytical modeling, prompt engineering, and iterative development with clients. As a Manager you lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are responsible for project success, maintaining standards, and leveraging team strengths to deliver on client expectations. Additionally, you facilitate executive-level presentations, structure client presentations, and guide the work performance of associates and senior associates through coaching and feedback. Responsibilities Lead the development of AI and GenAI solutions Oversee analytical modeling and prompt engineering Guide iterative development processes with clients Mentor and coach junior staff to enhance their skills Maintain exceptional standards and project success Leverage team strengths to meet client expectations Facilitate and structure executive-level presentations Provide feedback to associates and senior associates What You Must Have Bachelor's Degree 7 years of experience What Sets You Apart Managing development teams in building AI and GenAI solutions Documenting and analyzing business processes for AI opportunities Collaborating with client team to select AI/GenAI models Designing AI/GenAI architectures for plugin-based solutions Managing teams to process unstructured and structured data Managing daily operations of a global data and analytics team Directing data engineers and data scientists for client solutions Leading development of proof of concepts and pilots Facilitating executive level presentations for GenAI solutions Managing GenAI application development teams Using Python, LLM frameworks, SQL, and NoSQL Experience in Machine Learning, Neural Networks, and Optimization Understanding of Azure, AWS, and Google Cloud platforms Experience with Git Version Control and CI/CD Travel Requirements Up to 80% Job Posting End Date Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $100,000 - $232,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Posted 1 week ago

Member Services Representative-logo
Member Services Representative
Planet Fitness Inc.Las Vegas, NV
Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. Compensation: $12.00 per hour JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 30+ days ago

Member Services Rep Full Time Evening/Afternoon-logo
Member Services Rep Full Time Evening/Afternoon
Planet Fitness Inc.Richmond, IN
Position: Member Services Rep- Full Time- Afternoon/Evening We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience! Some of your responsibilities will include: Customer Service/Front Desk Activities: Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome. Answer phones in a friendly manner and assist callers with a variety of questions. Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests. Respond to member questions and concerns in a timely and professional manner. Conduct beverage or merchandise purchases on the point to sale system. Utilize POS system to assist with new membership cards, change of address and billing or payment questions. Club Cleanliness and Maintenance: Go above and beyond to keep the front desk area and lobby clean and orderly. Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights. Regular cleaning of all exercise equipment and tanning beds. Regular restroom and wet area cleaning and stocking. Qualifications & Requirements: Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check. Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations. Prior Customer Service experience preferred Must be 18 years of age or older. High School diploma/GED equivalent required. Upbeat, positive and professional attitude Punctuality and reliability are a must. Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency. Physical Demands/Requirements: Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion. Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs). Ability to talk continually in person or on the phone during shift. Maintain physical ability to administer CPR in the event of medical emergency. Ability to see in normal visual range with or without correction. Ability to hear in the normal audio range with or without correction. Why you should join Planet Fitness? Contribute to changing people's lives every day by helping us create a healthier Planet! Work alongside an amazing group of talented, dynamic professionals! Want more reasons? Medical, Dental, Vision Insurance PTO - Paid Time Off Free Black Card Membership 401(K) and Roth Retirement Savings Plans Healthcare and Dependent Care Flexible Spending Accounts STD, LTD, Term Life Insurance and other benefits Note: We participate in E-Verify for all Utah locations. E-Verify Participation Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf E-Verify Right to Work Poster: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 30+ days ago

Part Time Member Services Representative-logo
Part Time Member Services Representative
Planet Fitness Inc.Okemos, MI
Planet Fitness Careers Team Member Hiring a part time MSR that is available to work evenings and weekends! Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you? Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness! Role Summary The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Team Member Benefits Free black card membership Mentorship Opportunities for advancement Ongoing leadership training Full time employee health insurance Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occassionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. Compensation: $13.00 per hour JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 30+ days ago

Engineering Manager, Account Services-logo
Engineering Manager, Account Services
CrunchyrollLos Angeles, CA
Who We Are We're a cast of characters working to shine a spotlight on anime. Crunchyroll is an international business focused on creating both online and offline experiences for fans through content (licensed, co-produced, originals, distribution), merchandise, events, gaming, news, and more. Visit our About Us pages for more information about our collection of brands. About The Team You will managed a team of engineers that are pioneering tools and technologies to build outstanding user experiences across more than 10 platforms for multiple brands. You'll work closely with design, user-experience, and user-testing teams to deliver dynamic experiences. Video is at the core of our streaming service, and we partner with other content operations, video infrastructure and client teams. We manage metadata and ensure it is available at scale to millions of our anime fans. This team also supports both external partners and company partners end-to-end, as content is ingested, organized and distributed within our applications and to other parties. This position reports to the Director of Platform Engineering. This is a hybrid position and requires you to be onsite at our LA office 3 days a week. About You: 10+ years of experience in building cloud-native applications, with a focus on backend development and microservice architecture, 4+ years of experience as team lead or manager You allocate resources to maintain a balance between workload distribution and team productivity Experience in Typescript/Node.js or Golang; Java, Scala, or Kotlin a plus. Experience with databases, including DynamoDB, ElasticSearch, MySQL or PostgresDB Extensive experience with AWS, developing scalable, reliable, and secure cloud-native applications in API Gateway, Lambda, SQS, EventBridge, ECS, S3, and DynamoDB Experience in CI/CD and SDLC processes, specifically with GitHub Actions, IaC(Pulumi), serverless architectures, and creating unit and integration tests Experience in operational excellence (on-call rotations, incident management) Experience in writing and evaluating clean, functional, high-quality, and testable code across various projects Thrive in Agile and collaborative environments, leveraging insights and expertise to develop technical solutions that resonate with our users Pluses: Experience in Search domain Familiarity with video or content management systems Active participation in one or more open source projects Experience with implementing and operating systems using event-driven architectures A day in the life of our Platform Engineering Manager: Collaborate with engineers, product managers, and project managers to implement new features across Product and Engineering. Maintain cohesive relationships with Product and Program for the lifecycle of products from inception to launch Coordinate with multiple teams and manage dependencies where applicable. Provide accurate project estimations, considering different factors such as team capacity, skills, and potential risks Work with team lead to develop a comprehensive testing pyramid Evaluate and plan team structure, and make resourcing and hiring decisions Plan, analyze, and improve to help our team growth Support and improve internal processes Collaborate with other teams within the company Why you will love working at Crunchyroll In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks: Receive a great compensation package including salary plus performance bonus earning potential, paid annually. Flexible time off policies allowing you to take the time you need to be your whole self. Generous medical, dental, vision, STD, LTD, and life insurance Health Saving Account HSA program Health care and dependent care FSA 401(k) plan, with employer match Employer paid commuter benefit Support program for new parents Pet insurance and some of our offices are pet friendly! #LifeAtCrunchyroll #LI-Hybrid

Posted 1 week ago

Director, Retail Pricing Services-logo
Director, Retail Pricing Services
Global Partners LPWaltham, MA
The Director, Retail Pricing Services oversees and manages the retail pricing operations for the enterprise by establishing and overseeing daily business processes, project implementation and data management. They work with business counterparts and VP, Category Management & Merchandising to develop, structure and maintain pricing strategies across the company's portfolio. They have a stake in maintaining and growing profit margin for all retail categories. For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner's integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work. We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level. The Types of "Energy" You Bring Exercises discretion and independent judgment with respect to matters of significance Regularly required to influence senior leadership "Gauges" of Responsibility Strategic Pricing Implements, oversees operations for Pricing systems, to include PDI, Hypersonix and Engage 3 Develops strategy for pricing methodologies by working in conjunction with the business stakeholders to maximize business results. Oversees and leverages competitive market data, and information gathering to ensure locations are priced optimally. Leverages complete team to ensure most efficient flow and handling of information throughout the pricing pipeline Price Book Directorship Responsible for the monitoring of the Cherwell process through management and exception reporting to ensure proper time response and satisfied customer base (Operations) Interacts as frequently as needed with PB manager and PB Specialist. Makes strategic improvements to process flow as needed Oversees requirements when needed for various cleanup projects always underway 2nd tier troubleshoots (after PB Manager) the set-up of new vendors, products, categories and pricing as directed by category managers through PDI PB services. Determines root cause and solution to same. Ensures Process product item maintenance and manage branded concept food recipes as provided by the food concept managers via coordination with PB specialist. Future Goal) Directs set up of converting PB to by site by POG authorization Ensures compliance by PB Manager Working with PB Specialist to maintain master pricing sheets for DSD vendors Works with PB services consultants when required on various projects Oversees creation of new Pricebook(s) as needed during acquisition or transition Accounting Liaison and Cost Management Works closely with AP, AR, Retail Accounting and GL to coordinate activities between Marketing, Global PB and Accounting departments Coordinates ongoing maintenance of regulated payments and automatic invoice reconciliation functionality between Accounting and IT (Future Goal) Develops, automates and ensures flow of exception reporting to marketing team where needed Reviews pricing management protocol and procedures on a regular basis for improvements Ensures that daily reviews are conducted by PB Manager on cost exception reports Works with Category team to ensure correct cost structure Works with A/P to ensure proper payments of agreed upon costs Provides necessary reporting and reconciliation Liaison between PB and IT Processes & approves requests from PDI for all stored procedures including Accounting approval and Cherwell documentation. Completes testing in UAT, DEV or TEST environment for all new stored procedures and authorizes installation in production once all required steps are completed Directs Price Book Manager in troubleshooting Order Generation issues as needed with IT during failures Directs testing and implementing new procedures or software upgrades and/or implementation Coordinates Data Exchange services as needed Ensures and coordinates support of EDI initiatives with assigned IT resources "Fuel" for You Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development. Health + Wellness- Medical, Dental, Visions and Life Insurance. Along with additional wellness support. The Road Ahead- We offer 401k and a match component! Professional Development- We provide tuition reimbursement; this benefit is offered after 6 months of service. Give Back! We believe in community support. We know everyone gives in their own way, that's why we offer paid volunteer time-off to you to help an organization of your choice. The GPS of our Interview Process First thing first, if you're interested in the role, please apply. A talent acquisition team member will review your resume in partnership with the hiring manager. If your experience would lend to this opportunity a recruiter will contact you. We conduct "in-person" (Teams) interviews and provide additional interview information or other items needed at that time. Qualifications 5+ years of retail pricing leadership experience Exceptional written and verbal communication skills Bachelor's degree or related field or equivalent work experience Extensive familiarity with MS Word, Excel, PowerPoint, and database programs. Adept and talented at making public presentations Self-motivated and able to function well in an ambiguous environment where functional direction at time may be undetermined Able to work well with minimal supervision Night and weekend work necessary upon occasion Overnight travel as needed Education Requirement Bachelor's degree is preferred. We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don't check every box. We embrace different perspectives, backgrounds and experiences. Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000. Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Posted 2 days ago

Member Services Representative - PT - 6A-2P (Sat-Sun)-logo
Member Services Representative - PT - 6A-2P (Sat-Sun)
Planet Fitness Inc.Cornelius, NC
Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occassionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 30+ days ago

Associate Director Of Career Services-logo
Associate Director Of Career Services
Bryant & Stratton CollegeVirginia Beach, VA
The Virginia Beach campus of Bryant & Stratton College is seeking an Associate Director of Career Services. This position is responsible for meeting College placement goals/outcomes and impacting the career preparedness of students. The candidate will develop relationships with students to engage, prepare, coach, and motivate them towards procuring gainful employment while also building successful relationships with businesses to ultimately help place graduates in their field. Additionally, the Associate Director will serve as a resource expert in specific industry verticals, overall employment trends, and national salary averages for both students and internal departments within the college. Essential Duties and Responsibilities: Attainment of overall employment rate goal: Demonstrate ownership of Career Services goals and outcomes through management of internal operations that ensure that employment outcomes are achieved and consistent with year-end projections. Manages, monitors, and motivates to ensure needs of employers are effectively matched with the skills/qualifications of graduates. Collaborates, clearly communicates and articulates ideas, thoughts and suggestions with market management team in person or in meetings to ensure cross-departmental awareness of Career Services initiatives throughout the market. Attainment of overall employment salary average outcomes: Demonstrate ownership of Career Services goals and outcomes through management of internal operations and employer relationship management efforts, ensuring salary projections are achieved. Identify employment opportunities, by program, with employers that offer the most competitive wages for market graduates and guide graduates' job searches accordingly. Business Development/Relationship Management/Leadership: Establish connections with new and existing organizations/employers based on needs of the Department and the College. Set up discovery meetings to uncover needs and opportunities for partnership. Manage this connection and take it to the next level to close the opportunity(ies). Communicate opportunities with Career Services Director. Demonstrate adaptability, openness to change and a problem-solving approach. Graduate support: Direct support of graduates in program areas assigned by Career Services Director, in collaboration with Career Services Representative(s): Assisting with or taking over other program areas as needed. Conducting exit interviews, resume revisions, regular post-graduation career sessions, and tracking of employment outcomes. Consistently develop personalized student relationships to create individual career success plans/strategies. Create, plan and coordinate events on campus each semester to support students and employers based on their current needs. File management: Reconcile reports tied to Career Services Milestones, CRM, and Qualitrics. Manage graduate files, following established processes and procedures. Achieve consistent accuracy in Career Services Milestones data entry. Daily use of Microsoft Word, PowerPoint and Excel for graduate outcomes tracking and as needed. This list of duties is not exclusive. Other duties as assigned. Qualifications: Bachelor's degree required; Master's degree preferred Sales and management skills required (3-5 years preferred), including management of staff; educational setting preferred Demonstrated strength in the areas of emotional intelligence, goal management, communication and problem solving, strategic alignment, coaching, leadership, relationship building and business development Strong computer skills - Excel, PowerPoint, Word, Outlook All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, national origin, color, religion, disability, marital status, veteran status, sex/gender (including pregnancy or pregnancy related conditions), sexual orientation, gender identity (including transgender status) or any other legally protected characteristics ("protected characteristics"). Bryant & Stratton College is an Equal Opportunity Employer

Posted 30+ days ago

Customer Experience Representative, Advanced Services-logo
Customer Experience Representative, Advanced Services
RobinhoodDenver, CO
Join a leading fintech company that's democratizing finance for all. Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in. With growth as the top priority... The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you're invigorated by our mission, values, and drive to change the world - we'd love to have you apply. About the team + role Robinhood's Customer Experience team is committed to providing an outstanding customer experience. In your role as an Advanced Services Representative, you will be empowered to help our customers with some of their most complex issues. In particular, your work will focus primarily on options trading and margin related issues experienced by our fast-growing customers. Your job is not only to help our customers with the issues they encounter, but empower them to learn and grow as traders. You will also play a critical role in providing feedback to business partners that help further enhance our product and platform, improving the customer experience. As an Advanced Services Representative, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your mission will be to solve customer issues efficiently and effectively. Self-starters who spot and solve problems thrive at Robinhood, and you'll have a special role as the voice of our customers. We are hiring for multiple shifts that span 24x7 ensuring we are available for our customers when they need us. Overtime opportunities may be available. During extreme business needs, overtime could be mandated. Shifts actively recruiting for by most needed: Remote-Overnights In-office Day Shift Remote- Mid Shift The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations. What you'll do Deliver an outstanding customer experience by solving customer issues efficiently and effectively with empathy Influence customer satisfaction and increase customer loyalty through exceptional conversations via multiple channels Communicate with customers using email, chat and phone channels Act as the voice of the customer by identifying and communicating customer pain points or opportunities to the product and engineering organization Creatively discover ways to improve productivity for the Customer Experience team Proactively identify ways to avoid recurrence of customer contacts by recommending changes to improve processes and knowledge articles for customer education Display deep subject mastery of complex financial concepts like Equities Trading, Margin, and Options Trading Adhere to Robinhood's policies and procedures pertaining to complex customer scenarios and translate them into outstanding customer interactions What you bring Bachelor's Degree from an accredited institution FINRA Series 7 and 63 Licenses 2+ years experience in a support/service role for a financial services company Strong understanding of complex financial topics such as Options & Margin Experience handling and resolving Options & Margin related inquiries Brings positivity to our ever changing business with an appetite to consume change as we enhance our business Ability to provide exceptional service in multiple channels including phone, chat, and email Familiarity with financial services and the stock market Ability to think critically and apply logical problem-solving skills to isolate and resolve issues Strong written and verbal communication skills Attention to detail and strong analytical skills Must be able to act independently and be self-motivated The ability to quickly defuse customer anxiety through exceptional customer service skills Strong sense of ownership and responsibility Instinct to problem-solve Strong critical thinking and analytical skills (e.g. pattern recognition) The ability to concisely and accurately communicate complex topics Passionate about efficiently helping our customers Actively held series 3 & 4 or interest in obtaining What we offer Market competitive and pay equity-focused compensation structure 100% paid health insurance for employees with 90% coverage for dependents Annual lifestyle wallet for personal wellness, learning and development, and more! Lifetime maximum benefit for family forming and fertility benefits Dedicated mental health support for employees and eligible dependents Generous time away including company holidays, paid time off, sick time, parental leave, and more! Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected hourly range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan. Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $28.10-$33 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $28.10-$33 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $27.20-$32 USD Click here to learn more about available Benefits, which vary by region and Robinhood entity. We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission-we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes. Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.

Posted 3 weeks ago

Senior Managing Consultant, Advisors & Consulting Services, Marketing-logo
Senior Managing Consultant, Advisors & Consulting Services, Marketing
MastercardMiami, FL
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Managing Consultant, Advisors & Consulting Services, Marketing Senior Managing Consultant, Advisors - Digital Marketing Focus Overview: The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network. We are looking for passionate and talented professionals, who share our vision for data-driven consulting, to join us and take a leading role in shaping the growth of our team. Make an Impact as a Senior Managing Consultant / Marketing Director As a Senior Managing Consultant, you will be a trusted client business advisor, and lead client engagements across a range of industries and topics/types of marketing related and data-driven projects. Responsibilities include: Leading engagement teams to deliver best in class digital marketing projects and marketing solutions including data-driven digital campaigns, marketing automation, and card lifecycle management initiatives designed to address a wide range of business needs/customer challenges such as acquisition, launch, activation, usage, cross and up selling, retention and loyalty Providing provide subject matter and/or industry expertise, acting as a resource to others to identify creative and efficient solutions, and guiding the team to business-focused solutions and recommendations that drive client value. Owning mid- to senior-level client relationships and proactively engaging in the client agenda, internal culture, and relationship risks. Leveraging exceptional expertise in marketing, test & learn and data analytics Working with external marketing related partners with effective platforms, capabilities, expertise and innovative solutions that best support business growth Building strong relationships with external customers and Mastercard internal stakeholders Applying best practices across markets All About You We recruit for and value the following core competencies: Passion: Actively seeks responsibility and takes pride in delivering the highest quality projects, results and recommendations to our clients with business sense. Analytic Excellence: Demonstrates a strong aptitude for structured problem solving and quantitative skills. Project Management: Clear interest in project delivery with business clients, and intuition for the way that companies make decisions. Digital Marketing competencies (video, SEO, SEM, content marketing…) Communication and Presence: Excellent written and verbal communication skills in client-facing situations, positioning Mastercard's solutions as high-value solutions in sales and delivery conversations. Teamwork: Motivates medium size teams or key workstreams on large engagements to produce superior quality deliverables while creating an open collaboration environment for all levels, with a will to win attitude Commercial Orientation: Ability to identify strong opportunities to leverage Data & Services capabilities, including identification of cross-sell opportunities, and partner with broader Data & Services teammates on contracting activities leveraging knowledge of Data & Services capabilities and how they fit together to create relevant solutions for clients. Integrity: Models Mastercard's values of honesty and integrity with a willingness to embrace and learn from our mistakes Diverse Perspective: Brings a unique skill set or approach to the table in every client engagement or internal activity. Qualifications: Undergraduate or master's degree and tenured work experience after completing your degree(s) 15+ years working experience. Marketing experience with key focus in digital and data-driven marketing Experience in a consulting organization is a plus Experience directly managing multiple people across multiple projects/workstreams Exceptional quantitative problem-solving skills and ability to structure analyses to form data-driven solutions to ambiguous client challenges Exposure specifically in payments and / or retail banking or merchants is desirable Ability to communicate complex ideas effectively - both verbally and in writing - in English and the local office language(s) Demonstrated ability to own and develop relationships with both mid- and executive-level client contacts and inspire confidence in Mastercard as a sought-after partner Ability to multi-task in a fast-paced, deadline-driven environment, and balance thought with action Advanced Word, Excel, and PowerPoint skills required Growth hacker experience would be desirable Candidates must be eligible to work in the country of which they are applying for a position in, as well as eligible to apply for travel visas as required by travel needs Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more. Pay Ranges Miami, Florida: $164,000 - $262,000 USD

Posted 30+ days ago

Member Services Rep Part Time Afternoon-logo
Member Services Rep Part Time Afternoon
Planet Fitness Inc.Fremont, CA
Position: Member Services Rep- Part Time- Afternoon We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience! BILINGUAL English/Spanish are encouraged to apply! Some of your responsibilities will include: Customer Service/Front Desk Activities: Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome. Answer phones in a friendly manner and assist callers with a variety of questions. Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests. Respond to member questions and concerns in a timely and professional manner. Conduct beverage or merchandise purchases on the point to sale system. Utilize POS system to assist with new membership cards, change of address and billing or payment questions. Club Cleanliness and Maintenance: Go above and beyond to keep the front desk area and lobby clean and orderly. Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights. Regular cleaning of all exercise equipment and tanning beds. Regular restroom and wet area cleaning and stocking. Qualifications & Requirements: Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check. Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations. Prior Customer Service experience preferred Must be 18 years of age or older. High School diploma/GED equivalent required. Upbeat, positive and professional attitude Punctuality and reliability are a must. Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency. Physical Demands/Requirements: Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion. Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs). Ability to talk continually in person or on the phone during shift. Maintain physical ability to administer CPR in the event of medical emergency. Ability to see in normal visual range with or without correction. Ability to hear in the normal audio range with or without correction. Why you should join Planet Fitness? Contribute to changing people's lives every day by helping us create a healthier Planet! Work alongside an amazing group of talented, dynamic professionals! Want more reasons? Medical, Dental, Vision Insurance PTO- Paid Time Off Free Black Card Membership 401(K) and Roth Retirement Savings Plans Healthcare and Dependent Care Flexible Spending Accounts STD, LTD, Term Life Insurance and other benefits Note: We participate in E-Verify for all Utah locations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 30+ days ago

Analyst, TPA Client Services-logo
Analyst, TPA Client Services
NationwideColumbus, OH
Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. This position will be hired on a SuccessFlex basis. The hired associate must reside within 35 miles of the following location(s): Columbus: Three Nationwide Plaza, Columbus OH, 43215 Work schedule: 2 days in office, 3 days remote. This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program. This is a D2 level position. Job Description Summary Do you love connecting and building new business relationships? If you have a natural curiosity, are passionate about helping people and want to accelerate both your personal and professional growth, we want to know more about you! As an Analyst, you'll provide prompt, efficient service for assigned product and/or service center internal and external customers. You will coordinate communication between contract holders, producers and internal Nationwide departments. We'll count on you to review forms and files submitted by members or partners to ensure accurate entry into record keeping systems. Job Description Key Responsibilities: Prepares all materials to propose, sell and establish new plans and set up appropriate records: proposal illustrations, trust agreements, IRS determination reporting, employee communications and client administrative guide, census and plan information. Interprets plan provisions, product rules and guidelines to process requests in accordance with Plan and Legal requirements. Provides extraordinary care to our customers through workflow management and meeting all required service level agreements. Proactively seeks out opportunities to improve processes and the members experience through use of lean methodology. Follows up with appropriate internal administrative areas for completeness and accuracy of the end policy/account product. Researches, reviews and analyzes errors and determines best course of action for a workable solution. Takes ownership of identifying and evaluating problems and analyzing customer inquiries to determine appropriate action. Conducts follow up calls to service issues and questions, de-escalating complex customer requests and providing outstanding care during resolution. Includes understanding topics that require insurance or securities license and registration and when and how to route those inquiries to the properly-registered representative. Reviews and approves requests for withdrawal, exchanges, deposits, annuity purchases and contract cash-outs. Requests additional information when necessary. Compiles management information such as contract and sold case activity as needed by internal management. Communicates with customers, sales force, other departments, regional and/or field offices and other industry companies on topics that do not require insurance or securities licensing and registration. Collaborates and networks with outside business units to create innovative solutions for internal and external customers. Maintains appropriate records.Approves and processes business according to government regulations, contract provisions and internal procedures and controls. Conducts in good order reviews or other applicable requests for servicing Nationwide policies and customers for withdrawal, exchanges, deposits, annuity purchases and contract cash-outs. Helps with research for written responses to Nationwide formal complaints. Participates in special projects as assigned. Collaborates with appropriate staff to design, document, and implement process improvements and best practices May perform other responsibilities as assigned. Reporting Relationships: Reports to Operations Division Manager or Unit Manager. Typical Skills and Experiences: Education: High school studies. Undergraduate studies desirable. Participation in technical coursework such as LOMA, CLU, ChFC desirable. License/Certification/Designation: FINRA Series 6 license preferred, and may be required, based on assigned product/line-of-business or distribution system. Experience: Four or more years of related work experience, including customer service experience, preferably with cross-functional business unit exposure. Customer service experience required. Knowledge, Abilities and Skills: Knowledge of Nationwide's suite of financial products. Excellent verbal and written communications skills in order to manage relationships with internal and external customers. Strong analytical and problem resolution skills. Ability to research, analyze and solve problems, leveraging existing and innovative methodologies. Ability to understand, anticipate and proactively act on customer needs. Proven decision-making skills necessary for customer contacts. Ability to multi-task, independently manage work and establish priorities that conform to time, service and quality standards. Strong team-building and collaboration skills. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager's leader and Human Resources Business Partner. Values: Regularly and consistently demonstrates the Nationwide Values. Job Conditions: Overtime Eligibility: Non Exempt (Eligible) Working Conditions: Normal office environment. Associates must acquire the required federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails to acquire the required licenses/registrations within the designated time period, the associate will be ineligible to continue in the position. NOTE: A credit check may be required if a license is required for this position. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Posted 2 weeks ago

Risk Modeling Services Life - Actuarial Manager-logo
Risk Modeling Services Life - Actuarial Manager
PwCLittle Rock, AR
Industry/Sector 82200 Life Insurance Specialism Actuarial Services Management Level Manager Job Description & Summary A career in our Risk Modeling Services practice will provide you with the opportunity to contribute general insurance advice and consulting services to clients such as insurers, banks, regulators, and third party administrators. You'll provide advice covering solvency, economic capital, risk management, mergers and acquisitions, company restructuring and risk control, financial modelling, underwriting, new legislation, and the efficiency of claims or reporting processes. Simply put, you might help analyse the impact that new regulation will have on an insurance company's balance sheet or you could be revising businesses' projections and making sure they have adequate reserves. Our team helps insurers address new financial reporting requirements by assessing the financial and business impacts of regulations, building implementation plans, and implementing relevant requirements, particularly across areas of financial reporting change. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Develop new skills outside of comfort zone. Act to resolve issues which prevent the team working effectively. Coach others, recognise their strengths, and encourage them to take ownership of their personal development. Analyse complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information including broader stakeholder views to develop solutions and recommendations. Address sub-standard work or work that does not meet firm's/client's expectations. Use data and insights to inform conclusions and support decision-making. Develop a point of view on key global trends, and how they impact clients. Manage a variety of viewpoints to build consensus and create positive outcomes for all parties. Simplify complex messages, highlighting and summarising key points. Uphold the firm's code of ethics and business conduct. The Opportunity As part of the Actuarial Life Services team you are expected to direct efforts to identify and address client needs, focusing on life and non-life industry and regulatory developments. As a Manager you are expected to lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for maintaining project success and upholding rigorous standards. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and principles in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Responsibilities Identify and address client needs in life and non-life industry Lead teams and manage client accounts Mentor junior staff and maintain premium standards Support regulatory developments and initiatives Manage risks and maintain project success Develop and implement strategic initiatives Foster a culture of continuous improvement Embrace technology and innovation in risk management What You Must Have Bachelor's Degree in Actuarial Science, Statistics, Mathematical Statistics, Applied Mathematics, Mathematics, Economics 5 years of experience Certification(s) Required: Associateship of the Society of Actuaries (ASA) What Sets You Apart Certification(s) Preferred: Fellowship of the Society of Actuaries (FSA) Technical actuarial subject matter specialization Developing and sustaining broad client relationships Preparing and presenting complex written and verbal documents Defining resource requirements and project workflow Using spreadsheets, database, and actuarial software Leading teams to generate a vision and motivate members Writing, communicating, and presenting cogently Travel Requirements Up to 20% Job Posting End Date Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $82,500 - $291,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Posted 1 week ago

Member Services Representative 6Am - 2Pm (Mon-Fri)-logo
Member Services Representative 6Am - 2Pm (Mon-Fri)
Planet Fitness Inc.Centreville, VA
Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occassionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 30+ days ago

Medical And Patient Services Assistant Gbma-logo
Medical And Patient Services Assistant Gbma
Greater Baltimore Medical CenterTowson, MD
Under direct supervision, assists physician in providing direct patient care and evaluation of patients in an office. Performs direct patient care such as phlebotomy, EKG, specimen collection, wound care, medication administration and vital signs. Under limited supervision, receives and screens visitors and callers. Schedules patient appointments, registers patients and participates in the processing of patient charges. Provides secretarial and clerical support, maintains supplies. Education HS, GED, OR Certificate of training from a nationally recognized Medical Assistant Program and National Certification as a Certified Medical Assistant Experience Successful completion of accredited MA training program through Fortis, Community College Baltimore County, Allegany College of MD, Anne Arundel Community College, CCBC, Harford Community College or PG Community College. OR 1 year of MA experience and National Certification as a Certified Medical Assistant (CCMA, AAMA or RRMA) 6 months of related clerical/administrative experience. Skills Knowledge of medical terminology Skill in using techniques for phlebotomy, EKG, specimen collection, medication administration and taking vital signs Skill in written and oral communication Ability to distinguish normal from abnormal diagnostic results Ability to pass a medication calculation test with an 85% or better prior to hire Ability to perform non-complex arithmetic calculations Ability to organize and maintain files and records. Ability to manage multiple tasks and deadline Licensures, Certifications Certificate of training from a nationally recognized Medical Assistant program Heart saver (CPR Certification). National Certification as a Certified Medical Assistant preferred Principal Duties and Responsibilities Performs direct patient care in an office such as: Takes and records vital signs Routine diagnostic tests Administers medications Prepares patient for exam Record EKG Maintains examination schedule. Evaluates patients for schedule of appropriate preventive or other care such as immunizations, eye exams, PAP smears, pain management, or wound care. Responds to patient questions. Assists patient with dressing and undressing, getting off and on examination table. Chaperones patient as needed during examinations. Reviews diagnostic results and reports abnormal results to physician. Cleans room as needed between patient exams; maintains cleanliness and order of exam rooms. Stocks and orders supplies; sterilizes medical equipment, and performs medical office clerical duties as assigned. Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments. Schedules patient appointments, using a computerized medical system or handwritten schedule. Performs (pre) registration duties by obtaining pertinent patient information, maintaining and updating patient charts, and collecting co-payments. Prepares daily deposit form. Escorts patients to rooms. Ensures completeness of physician charge sheets, verifies patient insurance information, and ensures appropriate CPT & ICD9 codes are on charge slips. Secures all necessary signatures. Codes lab requisitions with necessary patient data for proper processing and charging of lab work. Schedules diagnostic tests and therapeutic procedures according to restrictions of HMOs, PPOs, etc. Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures. Performs related office duties and general errands, including photocopying materials, retrieving and storing supplies and faxing patient progress notes to referring physicians. Compiles patient statistics and maintains patient tracking system. Performs simple arithmetic calculations daily regarding patient charges submitted and patient payments collected. Performs all functions related to Pre-authorization by calling the insurance company, giving clinical information, and getting the test pre-approved prior to test Tracks no-auth denial and keeps a monthly report that includes how many and why Manage and update the list of insurances Radiology accepts. Send the list out to on campus physician practices Perform other clerical-related duties such as scheduling, and registration Physical Requirements Ability to walk and stand for up to eighty percent (80%) of work time. Working Conditions Medical Office Environment. Exposure to disinfectant, detergent solutions and human specimens. All roles must demonstrate GBMC Values: Respect I will treat everyone with courtesy. I will foster a healing environment. Treats others with fairness, kindness, and respect for personal dignity and privacy Listens and responds appropriately to others' needs, feelings, and capabilities Excellence I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others. Meets and/or exceeds customer expectations Actively pursues learning and self-development Pays attention to detail; follows through Accountability I will be professional in the way I act, look and speak. I will take ownership to solve problems. Sets a positive, professional example for others Takes ownership of problems and does what is needed to solve them Appropriately plans and utilizes required resources for various job duties Reports to work regularly and on time Teamwork I will be engaged and collaborative. I will keep people informed. Works cooperatively and collaboratively with others for the success of the team Addresses and resolves conflict in a positive way Seeks out the ideas of others to reach the best solutions Acknowledges and celebrates the contribution of others Ethical Behavior I will always act with honesty and integrity. I will protect the patient. Demonstrates honesty, integrity and good judgment Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers Results I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals. Embraces change and improvement in the work environment Continuously seeks to improve the quality of products/services Displays flexibility in dealing with new situations or obstacles Achieves results on time by focusing on priorities and manages time efficiently Pay Range $17.13 - $26.68 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs. COVID-19 Vaccination All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners. Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Posted 30+ days ago

Services Asst A NBC-logo
Services Asst A NBC
University Of PennsylvaniaKennett Square, PA
University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more. Posted Job Title SERVICES ASST A NBC Job Profile Title Services Assistant A Job Description Summary Perform a variety of custodial tasks, including office and room cleaning. This may be in a clinical setting or locations across the campus. Job Description Job Responsibilities Keep floors, equipment and related areas clean. Maintain offices, public areas, restrooms and related areas. Keep areas properly stocked with supplies. Contribute to a professional, safe and efficient hospital environment Report malfunctioning cleaning equipment, as well as heating, lighting and ventilation so that repairs can be made. Other duties and responsibilities as assigned Qualifications High School Grad/GE Degree and 0 to 1 year of experience or equivelant combination of education and experience is required. Job Location - City, State Kennett Square, Pennsylvania Department / School School of Veterinary Medicine Pay Range $16.83 - $16.83 Hourly Rate Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered. Equal Opportunity Statement The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law. Special Requirements Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job. University Benefits Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars. Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions. Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard. Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be. Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting. Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance. Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally. University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free. Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks. Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures. Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements. Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household. To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

Posted 30+ days ago

Pro Services Manager-logo
Pro Services Manager
Floor & DecorLancaster, CA
Pay Range $24.15 - $47.25 PURPOSE This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodologies and building account relationships. Monitor key performance indicators for assigned professional customers, and meet or exceed financial performance to plan by working with the Chief Executive Merchant and Regional Pro Services Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives, and use the information to drive local decisions and strategies to improve competitive edge. MAJOR RESPONSIBILITIES Prospect continuously for new clients through a variety of techniques, including telephone solicitation, in-store sales and occasional outside sales. Maintain current list of all prospects in electronic database as specified by company Develop pricing and business development strategies in collaboration with and under the direction of company and/or location management Work with company sales, operations and marketing department to focus sales efforts on developed and internet leads and in developing campaigns to maximize sales efforts Participate in trade associations, trade shows and assists in other promotional efforts Analyze local market to identify market opportunities, prospective companies and associated buyers Follow-up on referrals and self-generated leads to identify buyer influences and any timing issues, monitor prospects' contract calendars, prepare reports on status of leads and other reports as required Plan prospect visits with appropriate operations personnel, such as the Regional Pro Service Manager or Chief Executive Merchant Make sales presentations to prospective customers Solicit orders and process approved services to achieve sales goals Meet regularly with new clients to assess level of satisfaction with services and to develop a list of strong referrals Develop and submit proposals and responses to RFQs and RFPs issued by prospective clients after obtaining pricing and specifications approval from management as appropriate Enhance and maintain business development skills through participating in a variety of training programs as assigned MINIMUM ELIGIBILITY REQUIREMENTS Three years of outside sales experience (Retail industry preferred) Demonstrated skills in the areas of sales and business development Ability to analyze sales data, develop recommendations and solutions Excellent planning, organizational and time management skills Ability to interact effectively at all levels and across diverse cultures Persuasive communication skills (oral and written) and be able to deliver "executive-level" presentations Ability to be an effective team member and handle project assignments responsibly Must possess excellent customer service skills and be results oriented Ability to multi-task, meet deadlines, and work in a fast-paced environment Travel daily throughout the assigned area to call on existing customers and prospect new customers to solicit business. WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT) Frequent travel required including air and car travel While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. PHYSICAL/SENSORY REQUIREMENTS Medium Work- Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change. Store Hours Monday- Friday 7:00 AM - 8:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Pickup Hours Monday- Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Benefits & Rewards Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program A personal holiday and Volunteer Time Off program Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Posted 2 weeks ago

Senior Sales Consultant, Tax Services-logo
Senior Sales Consultant, Tax Services
Armanino Mckenna Certified Public Accountants & ConsultantsIrvine, CA
At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about. Armanino is proud to be Among the top 20 Largest Accounting and Consulting Firms in the Nation and one of the Best Places to Work. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you don't check-out of life when you check-in at work. That's why we've created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas. We are seeking a dynamic and results-driven Senior Sales Consultant to join our expanding Tax Services team at Armanino. This newly created role is focused exclusively on generating new business and will be responsible for identifying and closing opportunities with new clients. The ideal candidate is a proactive, self-motivated "hunter" who thrives on building relationships, navigating complex organizations, and driving revenue growth through new tax service engagements. This role will work closely with Armanino's robust Growth Office, which includes experienced marketing, sales enablement, and business development professionals. Together, they provide the strategy, tools, and resources needed to support successful go-to-market execution. Job Responsibilities Proactively source and generate new business opportunities for tax services across various industries and geographies Conduct outbound prospecting, including cold outreach, email campaigns, and event networking, to create a pipeline of new prospects Qualify leads and collaborate with technical tax professionals to advance deals through the sales pipeline Build and maintain a pipeline of prospective clients using CRM tools (e.g., Microsoft Dynamics CRM) Partner with Armanino's Growth Office to leverage marketing campaigns, analytics, and enablement tools to support business development efforts Assist with the development of proposals, presentations, pitch materials, and RFP responses Stay current on tax service offerings, industry trends, and competitive positioning Provide regular reporting on pipeline metrics, lead conversion, and sales activities Represent Armanino at industry events, conferences, and networking opportunities Provide insights to improve sales processes, client onboarding, and go-to-market strategies Requirements Proven experience in business development or sales, preferably within professional services, consulting, or financial services Demonstrative success in securing new business through proactive outreach and relationship development Experience engaging and selling to senior-level decision-makers, including CEOs, CFOs, and board members, as well as influential referral sources Preferred Qualifications Experience selling or working within tax, accounting, or financial advisory services Familiarity with tax service offerings "Armanino" is the brand name under which Armanino LLP, Armanino CPA LLP, and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards. Armanino LLP and Armanino CPA LLP are licensed independent CPA firms that provide attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms. Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino employees to perform their job duties may result in discipline up to and including discharge. Armanino does not accept unsolicited candidates, referrals, or resumes from any staffing agency, recruiting service, sourcing entity, or third-party paid service at any time. Any referrals, resumes, or candidates submitted to Armanino or any employee or owner of Armanino without a pre-existing agreement signed by both parties covering the submission will be considered the property of Armanino and not subject to any fees or charges. For existing agreements, a role must be approved and open to external search; otherwise, unsolicited and unapproved submittals and referrals will be considered Armanino property and free of fees. In addition, Talent Acquisition is the sole point of contact, and contacting others in our organization without Talent Acquisition's knowledge will result in termination of contract. Certain states require us to disclose the pay range and benefits summary for job openings. The compensation range for this position: $100,000 - $200,000 plus commission. Compensation may vary based on skills, role, and location. Eligible employees at certain levels can participate in a discretionary long-term financial incentive plan, subject to plan participation rules. Armanino has a robust offering of benefits, including: Medical, dental, vision Generous PTO plan and paid sick time Flexible work arrangements 401K with Profit Sharing Wellness program Generous parental leave 11 paid holidays For positions based in San Francisco, consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration. For Individuals who would be working within the City of Los Angeles, Armanino will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance To view our Consumer Notice at Collection for job applicants, please visit: https://www.armanino.com/terms/ccpa-employee-notice/ We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.

Posted 30+ days ago

Risk Modeling Services Life - Actuarial Manager-logo
Risk Modeling Services Life - Actuarial Manager
PwCAustin, TX
Industry/Sector 82200 Life Insurance Specialism Actuarial Services Management Level Manager Job Description & Summary A career in our Risk Modeling Services practice will provide you with the opportunity to contribute general insurance advice and consulting services to clients such as insurers, banks, regulators, and third party administrators. You'll provide advice covering solvency, economic capital, risk management, mergers and acquisitions, company restructuring and risk control, financial modelling, underwriting, new legislation, and the efficiency of claims or reporting processes. Simply put, you might help analyse the impact that new regulation will have on an insurance company's balance sheet or you could be revising businesses' projections and making sure they have adequate reserves. Our team helps insurers address new financial reporting requirements by assessing the financial and business impacts of regulations, building implementation plans, and implementing relevant requirements, particularly across areas of financial reporting change. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Develop new skills outside of comfort zone. Act to resolve issues which prevent the team working effectively. Coach others, recognise their strengths, and encourage them to take ownership of their personal development. Analyse complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information including broader stakeholder views to develop solutions and recommendations. Address sub-standard work or work that does not meet firm's/client's expectations. Use data and insights to inform conclusions and support decision-making. Develop a point of view on key global trends, and how they impact clients. Manage a variety of viewpoints to build consensus and create positive outcomes for all parties. Simplify complex messages, highlighting and summarising key points. Uphold the firm's code of ethics and business conduct. The Opportunity As part of the Actuarial Life Services team you are expected to direct efforts to identify and address client needs, focusing on life and non-life industry and regulatory developments. As a Manager you are expected to lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for maintaining project success and upholding rigorous standards. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and principles in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Responsibilities Identify and address client needs in life and non-life industry Lead teams and manage client accounts Mentor junior staff and maintain premium standards Support regulatory developments and initiatives Manage risks and maintain project success Develop and implement strategic initiatives Foster a culture of continuous improvement Embrace technology and innovation in risk management What You Must Have Bachelor's Degree in Actuarial Science, Statistics, Mathematical Statistics, Applied Mathematics, Mathematics, Economics 5 years of experience Certification(s) Required: Associateship of the Society of Actuaries (ASA) What Sets You Apart Certification(s) Preferred: Fellowship of the Society of Actuaries (FSA) Technical actuarial subject matter specialization Developing and sustaining broad client relationships Preparing and presenting complex written and verbal documents Defining resource requirements and project workflow Using spreadsheets, database, and actuarial software Leading teams to generate a vision and motivate members Writing, communicating, and presenting cogently Travel Requirements Up to 20% Job Posting End Date Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $82,500 - $291,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Posted 1 week ago

(DO NOT Apply) 6/9/25 Test - Managed Services - AI Operations - Senior Manager-logo
(DO NOT Apply) 6/9/25 Test - Managed Services - AI Operations - Senior Manager
PwCBoston, MA
Industry/Sector Not Applicable Specialism Managed Services Management Level Senior Manager Job Description & Summary At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth. Those in artificial intelligence and machine learning at PwC will focus on developing and implementing advanced AI and ML solutions to drive innovation and enhance business processes. Your work will involve designing and optimising algorithms, models, and systems to enable intelligent decision-making and automation. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Managed Services - AI Ops team you lead the management of end-to-end AI/ML operations on cloud platforms, focusing on delivering stability and performance for AI services. As a Senior Manager, you guide teams through complex problem-solving, leveraging your strategic advising skills to enhance operational excellence and drive results. This role requires collaboration with Director-level leaders and client stakeholders to track service level agreements and report on AI system performance. Responsibilities Develop innovative solutions in artificial intelligence Work with cross-functional teams to drive results Analyze data to inform decision-making processes Enhance operational effectiveness through advanced technologies Lead initiatives to improve client engagement and satisfaction Manage project timelines and resource allocation Assess compliance with industry standards and practices What You Must Have Bachelor's Degree 10 years of experience What Sets You Apart ITIL Certification preferred Managing AI/ML operations on cloud platforms Assessing stability of AI services and incident management Implementing MLOps practices for operational governance Leading delivery teams and engaging stakeholders Enhancing AI/ML support workflows for quality Demonstrating operational knowledge of monitoring platforms Supporting AI for IT Operations and Contact Centers Working with clients to track AI performance Travel Requirements Up to 60% Job Posting End Date Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $103,500 - $233,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Posted 6 days ago

PwC logo
Digital Contact & Services Manager (AI & Ccaas)
PwCSan Diego, CA
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Job Description

Industry/Sector

Not Applicable

Specialism

Data, Analytics & AI

Management Level

Manager

Job Description & Summary

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge.

As part of our Analytics and Insights Consumption team, you'll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.
  • Act to resolve issues which prevent the team working effectively.
  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
  • Analyse complex ideas or proposals and build a range of meaningful recommendations.
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Address sub-standard work or work that does not meet firm's/client's expectations.
  • Use data and insights to inform conclusions and support decision-making.
  • Develop a point of view on key global trends, and how they impact clients.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Simplify complex messages, highlighting and summarising key points.
  • Uphold the firm's code of ethics and business conduct.

The Opportunity

As part of the Data and Analytics - Data Analysis team you manage the development of AI and GenAI solutions, including analytical modeling, prompt engineering, and iterative development with clients. As a Manager you lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are responsible for project success, maintaining standards, and leveraging team strengths to deliver on client expectations. Additionally, you facilitate executive-level presentations, structure client presentations, and guide the work performance of associates and senior associates through coaching and feedback.

Responsibilities

  • Lead the development of AI and GenAI solutions
  • Oversee analytical modeling and prompt engineering
  • Guide iterative development processes with clients
  • Mentor and coach junior staff to enhance their skills
  • Maintain exceptional standards and project success
  • Leverage team strengths to meet client expectations
  • Facilitate and structure executive-level presentations
  • Provide feedback to associates and senior associates

What You Must Have

  • Bachelor's Degree
  • 7 years of experience

What Sets You Apart

  • Managing development teams in building AI and GenAI solutions
  • Documenting and analyzing business processes for AI opportunities
  • Collaborating with client team to select AI/GenAI models
  • Designing AI/GenAI architectures for plugin-based solutions
  • Managing teams to process unstructured and structured data
  • Managing daily operations of a global data and analytics team
  • Directing data engineers and data scientists for client solutions
  • Leading development of proof of concepts and pilots
  • Facilitating executive level presentations for GenAI solutions
  • Managing GenAI application development teams
  • Using Python, LLM frameworks, SQL, and NoSQL
  • Experience in Machine Learning, Neural Networks, and Optimization
  • Understanding of Azure, AWS, and Google Cloud platforms
  • Experience with Git Version Control and CI/CD

Travel Requirements

Up to 80%

Job Posting End Date

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

The salary range for this position is: $100,000 - $232,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance