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Jack in the Box, Inc.Sherman, TX
This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling. POSITION SUMMARY: Responsible for managing the overall operations of a Jack in the Box unit. Uses discretion in daily management decisions with accountability to ensure effective execution of the Service Profit Chain (SPC) and Brand Promise. Develops team to provide excellent internal service, external service, and build sales and sales while ensuring compliance with policies, procedures, and regulatory requirements. KEY DUTIES / RESPONSIBILITIES: Internal Service: Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient development and talent; ensures systems for training employees on workstations are fully implemented and adhered to by management and crew; identifies and develops internal candidates for management and Team Leader positions. Works with restaurant management team to ensure all facets of "My Promise to You" and the Service Profit Chain are executed; creates a restaurant environment that is "employee friendly," fun, clean and safe; takes accountability for motivating and inspiring employees to achieve high performance; treats all employees with respect and dignity; and regularly recognizes and rewards employees. Understands and utilizes JIB systems, processes, and tools; and complies with all state and federal labor laws and regulations. External Service: Manages daily activities to achieve excellence in restaurant operational performance. Provides an exceptional experience for the guests by ensuring proper training and holding restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with JIB systems, procedures, and food safety requirements. Reviews practices and modifies as needed to continuously improve the guest experience; maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution. Ensures management team and crew understands and operates all systems correctly. Maintains the brand image of restaurant cleanliness, maintenance, and excellent service. Serves as a role model for excellent guest service. Sales & Profits: Utilizes management information tools to analyze restaurant operational and financial performance each Period, including the I&E, quality and service reports, health inspections, HACCP, etc; identifies trends and implements action plans for improvement; uses data to analyze business results and consults with regional and CSC resources as needed. Focuses efforts on increasing restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business. Considers cost/benefit impact of financial decisions and works to protect the JIB brand. Monitors costs and adherence to budget and restaurant goals. SELECTION SKILLS/QUALITIES: Fostering the Culture: Demonstrates a passion for the business and pride in Jack in the Box; ability to manage professionally with integrity, honesty, and trust that promotes the Jack in the Box culture and values; demonstrates high ethical standards; treats employees and guests with respect; and actively listens and communicates timely, clearly, and accurately with management team and crew. Remains calm when challenged or placed under pressure; calms others who are confronted with a difficult situation or task; and effectively manages conflict. Training/Coaching/Development: Serves as a strong role model who motivates and inspires employees; effectively trains, coaches, and provides time for employees to learn; identifies employees' potential and fosters development for promotion to the next level; and demonstrates patience and commitment toward development of employees. Values effective job performance and ensures restaurant team receives recognition and expression of gratitude. Understands the importance of, and provides employees with quality and timely performance feedback and reviews. Guest Focus: Is passionate about providing a high-quality guest experience that is evident to our guests. Understands guests' perspectives and focuses efforts on ensuring consistent, quality service that exceeds guests' expectations. Demonstrates guest service techniques and ability to manage in a fast-paced environment. Food Quality/Safety: Demonstrates a strong awareness and concern for food quality and safety, and restaurant cleanliness; and is dedicated to consistently serving great food to guests and conveys importance to restaurant team. Demonstrated ability to utilize systems and perform duties within established structure. Business Management: Is willing and able to adjust to multiple demands, shifting priorities, ambiguity and change; understands the importance of change and implements, manages, and supports change initiatives; maintains a strong sense of urgency; and works toward achieving goals. Consistently makes high quality decisions based on experience, policy and procedure, or knowledge of the setting; and exercises discretion and independent judgment on important restaurant business matters. Attends to priorities, delegates work, and systematically conducts follow up; demonstrates attention to detail; and is well organized in all aspects of job performance. Performs other related duties, tasks and responsibilities as required, assigned and directed. QUALIFICATIONS: Education- High School Diploma, G.E.D. or equivalent required. Associate's or Bachelor's degree preferred. Experience- Internal Promote: Minimum of 1+ years experience as an Associate Manager and/or 2 years experience as a First Assistant Manager; must be 100% certified in all workstations. External Recruit: Minimum of 3 years experience managing a service concept with full P&L responsibility. Knowledge/Skills/Abilities- Must be at least 18 years old; must complete Restaurant Manager training classes; must be ServSafe certified. Requires ability to speak, read, and write effectively in English; excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Proficient knowledge of personal computers and related software applications. Must possess a valid driver's license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants/business locations as required. Demonstrates integrity and ethical behavior. Physical Requirements- Ability to stand and walk approximately 85%-95% of shift; ability to lift and carry 10-65 lbs; ability to move freely throughout the restaurant; ability to operate restaurant equipment and drive a motor vehicle. Ability to operate a computer keyboard. COMPETENCIES: Organizational Competencies Customer Focus- Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity- Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Learning on the Fly- Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Problem Solving- Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Position Competencies Composure- Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis. Confronting Direct Reports- Deals with problem direct reports firmly and in a timely manner; doesn't allow problems to fester; regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers. Developing Direct Reports and Others- Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Ethics and Values- Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches. Hiring and Staffing- Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs. Integrity and Trust- Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. Managerial Courage- Does not hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; let people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Motivating Others- Create a climate in which people want to do their best; can motivate many types of direct reports and team or project members; Can evaluate each person's hot button and use it to get the best out of him / her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his / her work is important; is someone people like working for and with. Priority Setting- Spends his / her time and the time of others on what's important; quickly zeroes on the critical few and puts the trivial many apart; can quickly without what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus Drive for Results- Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Self-Knowledge- Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; is not defensive; is receptive to talking about shortcomings; looks forward to balanced (+ 's and' s) performance reviews and career discussions. Sizing Up People- Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; Can accurately project what people are likely to do across a variety of situations. Building Effective Teams- Blends people into teams when needed; creates strong morale and spirit in his / her team; shares wins and successes; promoters open dialogue; Let people finish and be responsible for their work; define success in terms of the whole team; creates a feeling of belonging in the team. Managing Vision and Purpose- Communicates to a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; Can inspire and motivate whole units or organizations. REASONABLE ACCOMMODATION: Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.
Posted 30+ days ago
QdobaSteamboat Springs, CO
Please apply in person at the address listed. This job posting is for a position in a restaurant owned and operated by an independent franchisee, not QDOBA Restaurant Corp. This means the independent franchisee, and not QDOBA Restaurant Corp. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling.
Posted 30+ days ago
Dunkin'Harris, TX
Position Title: Restaurant Team Member Reports To: Restaurant Manager Overview A Dunkin' Restaurant Team Member is generally responsible for preparing food and beverages according to Dunkin' Brands operational standards, providing guests with great service and maintaining a clean, safe, and organized workspace. Responsibilities Include: Follow Brand standards, recipes and systems Follow food safety standards Prepare food and beverages Assemble and package orders and serve to guests Understand restaurant menu including limited time offers and promotions and be able to answer guest questions Maintain a clean and organized workstation Clean equipment and guest areas Stocking items such as cups, lids, etc at workstation Take orders at the Drive Thru or Front Counter POS and handle payments (if applicable) Follow speed of service standards Serve and communicate with guests Maintain a guest focused culture in the restaurant Communicate effectively with managers and coworkers Organize and maintain stock room and refrigerated areas Education/Experience: None Key Competencies Works well with others in a fast-paced team environment On time, demonstrates honesty and a positive attitude Willingness to learn and adapt to change Guest focused Physical Demands/Working Conditions: Standing on feet Repetitive motion including bending, stooping and reaching Lifting objects including boxes, ice and product up to 20lbs (if applicable) Working in a small space
Posted 2 days ago
Jack in the Box, Inc.El Centro, CA
Restaurant Managers Great employees deserve great benefits! Bonus 4 x per year Paid vacation 3 weeks per year Medical, dental, vision, and life and disability plans Sick time and company holidays 401(k) plan with company match Leave programs for qualifying events Advancement opportunities Tuition assistance FREE meals on your shift Eligibility in Jack's benefits can vary by the number of regularly scheduled hours you work, length of employment, and job status. Walk the talk and eat a Jumbo Jack with us. We know you have so much to bring to the table as a leader. Share your passion for food and life and motivate your team to pursue a better future for themselves and others. Yes, you have a business to run, but your priority should be your people (and, maybe a Munchie Meal). As a Restaurant Manager you will: Demonstrate a passion for the business and managing the overall operations Find, train, develop and recognize the best people Manage daily activities to ensure guests receive excellent customer service Demonstrate a strong awareness and concern for food quality and safety Adjust to multiple demands and shifting priorities We ask you to: Have 3+ years of experience in managing a service concept with full profit and loss responsibility Have a High School diploma or equivalent required; college degree preferred Have the ability to communicate effectively in English Be at least 18 years of age Be willing and able to work a flexible schedule Have the ability to lift and carry 10-65 lbs. Have a valid driver's license, reliable transportation and proof of insurance Pay Range: $83,200 - $85,000
Posted 3 weeks ago
Jack in the Box, Inc.Waipahu, HI
$21 - $25 / hour
RESTAURANT MANAGER This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in Box Inc., will be your employer if you are hired. The independent franchisee is responsible for all employment-related matters in the restaurant, including setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing, and scheduling. We offer: Hourly wage- 21$-25$. Bonus potential of 8000$ annually, Paid holiday- Christmas Day, Thanksgiving Day, July 4th, Benefits- Medical, Dental, Vision. 401K for eligible employees. Employee meal discount- 100% up to 10$ during the shift. Position Summary: Responsible for managing the overall operations of a Jack in the Box restaurant. Responsible for training and leading the entire restaurant staff in consistently delivering a "WOW" guest experience by consistently providing quality food, excellent service, and a clean and safe restaurant environment for JIB guests. Responsible for building restaurant sales and profits. Ensures compliance with all policies, procedures, and regulatory requirements. Key Duties/Responsibilities: Is passionate about consistently setting the customer service example by maintaining visibility and interacting with guests. Models a "guest comes first" attitude; has a genuine smile and displays a friendly and positive spirit; appreciates guests and makes them feel welcome; is always polite and courteous. Ensures all orders' timeliness, quality, and accuracy; conveys a sense of urgency. Respond promptly and professionally to guest concerns and complaints and ensures a positive resolution. Interacts effectively with diverse groups of people and does not have or display any biases. Displays a strong commitment to the restaurant team by creating a restaurant environment that is friendly, fun, clean, and safe. Treats all employees with care and respect. Motivates and inspires employees to achieve high performance while adhering to Company policies and procedures. Values effective job performance and ensures the restaurant team receives recognition and expression of gratitude. Actively listens and communicates timely, clearly, and accurately. Remains calm when challenged or placed under pressure. Willingly accepts feedback from Company management. Recruits, selects, trains, develops, and evaluates restaurant employees. Ensure staffing levels are sufficient to ensure proper scheduling, service to guests, and development of the restaurant team. Ensures systems for training employees on workstations are fully implemented and adhered to. Identifies and develops internal candidates for Team Leader and Assistant Manager positions and fosters development for all employees' promotion to the next level. Maintains restaurant cleanliness inside and outside by following JIB cleaning and maintenance procedures. Utilizes management information tools to analyze restaurant operational and financial performance. Focuses efforts on increasing restaurant sales and profitability. Monitors cost to ensure adherence to budgets and restaurant goals. Qualifications: Excellent interpersonal skills. A self-starter who takes the initiative and willingly accepts responsibility. Ability to perform and understand basic math concepts. Good organization and planning skills. Demonstrates integrity and ethical behavior in all areas. Must be able to work a minimum of 45 hours per week, depending upon the needs of the business. Must be available to work any day and anytime, especially on the busiest days, including weekends and holidays.
Posted 30+ days ago
Dunkin'Union, NJ
This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license. Restaurant Manager As a Restaurant Manager, you are a key to our business. You will be responsible to Maintain and manage the restaurant environment by monitoring store presentation, supporting brand consistency and implementing the store strategy and action plan. Additional duties of a Restaurant Manager include; Motivating team to complete the sales process, ensure customer satisfaction, comply with company procedures, and maximize productivity and profitability, hiring, training, and monitoring the development of staff. A qualified candidate must also have a high school diploma or equivalent, reliable transportation and a flexible schedule. This position requires one to lift 30 to 50 pounds and also requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists. Apply now to join one of the most exciting brands in America! We offer: Growth Opportunities Medical Insurance Annual Bonus Plan Skills/Qualifications Fluent in English Experience as a Dunkin Shift Leader or above for at least 6 months within the last 12 months Basic computer skills Cash and Time Management Organization skills High School diploma or equivalent, preferred Responsibilities Include Responsible for the store 24/7 Work in a Team Environment Support a respectful team environment Communicate shift priorities, goals and results with team members Support the training of crew members and shift leaders as requested Provide coaching and feedback to crew members Maintain Operational Excellence Create and maintain a guest first culture in the restaurant Resolve guest issues Ensure Brand standards, recipes, and systems are executed Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws Drive Profitability Drive sales goals and results Execute restaurant standards and marketing initiatives Manage cash over/short during shift Ensure all products are prepared according to Brand standards Control product wastage and increase store profitability Staffing Finding and hiring crew to meet restaurant staffing needs Making and posting weekly schedule for the crew Training and coaching all Crew and Shift Leaders at all time Product ordering / Inventory Ordering donuts daily Counting inventory and ordering products each week Competencies Guest Focus Understands and exceeds guest expectations, needs and requirements Develops and maintains guest relationships Displays a sense of urgency with guests Seeks ways to improve guest satisfaction; asks questions, commits to follow-through Resolves guest concerns by following Brand recommended guest recovery process Passion for Results Sets and maintains high standards for self and others, acts as a role model Consistently meets or exceeds goals Contributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision Making Identifies and resolves issues and problems Uses information at hand to make decisions and solve problems; includes others when necessary Interpersonal Relationships & Influence Develops and maintains relationships with team and customers Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Posted 1 week ago
Jack in the Box, Inc.Kaneohe, HI
$18 - $21 / hour
This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc., will be your employer if you are hired. The independent franchisee is responsible for all employment-related matters in the restaurant, including setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing, and scheduling. POSITION DESCRIPTION: Assistant Manager We offer: Hourly wage- 18$-21$. Employee meal discount- 100% up to 10$ during the shift. Medical, Dental, Vision, 401K for eligible employees. Paid holiday- Christmas Day, Thanksgiving Day, July 4th. Position Summary: Responsible for managing restaurant operations in conjunction with or in the absence of the Restaurant Manager. Also responsible for training and leading team members in consistently delivering a "WOW" guest experience by consistently providing quality food, excellent service, and a clean restaurant environment for JIB guests. Key Duties/Responsibilities: Constantly sets the example by maintaining visibility and interacting with guests. Models a "guest comes first" attitude; has a genuine smile and displays a friendly and positive spirit; appreciates guests and makes them feel welcome; is always polite and courteous. Ensures all orders' timeliness, quality, and accuracy; conveys a sense of urgency. Responds to guest concerns and complaints promptly and professionally and ensures positive resolution. Interacts effectively with diverse groups of people and does not have or display any biases. Displays a strong commitment to the restaurant team by helping to create a restaurant environment that is friendly, fun, clean, and safe. Treats all employees with care and respect. Motivates and inspires employees to achieve high performance while adhering to Company procedures. Provides feedback and recognition. Willingly accepts feedback from management. Actively listens and communicates timely, clearly, and accurately with the management team and team members. Remains calm when challenged or placed under pressure. Values effective job performance and ensures restaurant team receives recognition and expression of gratitude. Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient development and talent. Ensures systems for training employees on workstations are fully implemented and adhered to. Identifies and develops internal candidates for management and Team Leader positions. Recognizes and rewards employees appropriately. Maintains restaurant cleanliness inside and outside by following JIB cleaning and maintenance procedures. Partners with Restaurant Manager in using management information tools to analyze restaurant operational and financial performance each Period. Develops and executes action plans to increase restaurant sales and profitability. Monitors costs and ensures adherence to budgets and restaurant goals. Qualifications: High School Diploma/Equivalency preferred. Excellent interpersonal skills. At least 18 years old. Ability to perform and understand basic math concepts. Proven analytical skills. Good organization and planning skills. Must be able to work 45 hours per week depending upon the needs of the business. Must be available to work any day and anytime, especially on the busiest days, including weekends and holidays.
Posted 30+ days ago
Taco BellLas Vegas, NV
Restaurant General Manager Las Vegas, NV The starting pay for this position is between $18.50-$24 per hour depending on experience and availability! BENEFITS: DRG Cares Grant Program- Grants to assist employees with life challenges and financial assistance DRG Savings Marketplace- Exclusive access to discounts for DRG employees Employee Assistance Program Live Mas Scholarship Program Employee Referral Program Education Benefits- GED reimbursement, free second language education, etc. DailyPay- Program that allows you to get your paychecks daily ...and much more! DRG is looking for a Dynamic and Experienced Leader who wants to work for a fast growing company, with tons of opportunity for growth! A General Manager is a leader who is able to build a team and develop existing team of top performers by training and developing skills, providing clear, consistent direction, and recognizing individual and team contributions. A GM oversees recruiting, training, management, P&L, and overall operations of the restaurant to ensure excellent customer service, high quality foods, people development, food safety, store cleanliness, and maximum profitability. A GM also oversees communication, acts as a liaison with other leadership, and facilitates a focus on company's culture and values. Diversified Restaurant Group is a people first company! We pride ourselves on being a large company with a small company feel. Every person that works here is part of the DRG Family! What started as a 30-unit Taco Bell business in 2012, has since grown into a 240+ unit, multi-brand operation. DRG currently operates Taco Bell restaurants in California, Kansas, Missouri, and Nevada along with Arby's restaurants in Alaska, California, and Nevada. We have more than 6,000 team members and continue to grow every day! Our CORE Values are simple: Respect Integrity Passion Accountability Commitment Teamwork What will YOU do? Identifying a team with high potential and developing them into leaders. Achieving and maintaining world class operations which includes a successful and well-developed crew and staff, pristine restaurants that serve excellent food, and strong financials. Maintaining and driving high standards and expectations around food quality, customer service, food safety, and store cleanliness by empowering teams in every restaurant he/she is responsible for. Having a clear understanding of and the ability to perform every job in the restaurant. Being held accountable for all aspects of their restaurants' performance and serving as ultimate decision-maker for their restaurants. Engaging in clear, consistent communications with field leadership and restaurant staff on a frequent basis. Demonstrating respect for individual team members and showing appreciation for their efforts and contributions. Building an effective team through training and development; and supplying meaningful and timely performance feedback. Ensuring the compliance of company policies and procedures. Maintaining consistent strong financial results. Are you Qualified? Must be 18 years or older. Education: High School Diploma. Experience: Two-years Restaurant experience required with proven lead experience on all shifts. Must have the ability to read, speak, comprehend, and write in English. Must maintain current Health Card according to state or local requirements. Must have reliable transportation. Must pass Criminal Background Check including MVR. Must be able to pass SERV Safe Certification Course and Exam. This position has an expected 50-hour work week. This position requires open availability (Open availability may be nights, weekends, holidays, varies depending on the needs of the business). DISCLAIMER: You are applying to Diversified Restaurant Group, a franchisee of Taco Bell and Arby's Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Posted 4 days ago
Taco BellWinter Garden, FL
Restaurant General Management Winter Garden, FL You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees. Restaurant General Manager We have fun, and we offer personal challenges and growth. The Restaurant General Manager will play the key role in the operation of our restaurants. The Restaurant General Manager has the overall responsibility for directing the daily operations of a restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned Additional Responsibilities Include : Creating value for our shareholders through efficient operations, appropriate cost controls, and profit management Effectively manage a BDE Florida, LLC-owned restaurant within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times. Controls day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team Ensures OSHA, local health and safety codes, and company safety and security policy are met Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Recruits, interviews, and hires team members, conducts performance appraisals, takes discipline action, motivates and trains Has authority to hire and fire (or participate in those decisions) Ensures maintenance of equipment, facility, and grounds through the use of a preventative maintenance program Ensures food quality and 100% customer satisfaction Ensures complete and timely execution of corporate & local marketing programs Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team Champions recognition and motivation efforts We offer the following: Great compensation packages: Competitive starting salaries 401k Great career opportunities: People First company culture Promote from within philosophy Comprehensive training programs Great things for your life: Health, vision and dental benefits Wellness program Paid vacations Educational assistance program The ideal candidate for the Restaurant General Manager: Dedication to providing exceptional customer service Good communication skills, and strong interpersonal and conflict resolution skills Exceptional team building capability Basic business math and accounting skills, and strong analytical/decision-making skills Basic personal computer literacy High School Diploma or GED preferred. College or University Degree Preferred 2-4 years supervisory experience in either a food service or retail environment, including Profit & Loss responsibility We are proud to be an Equal Opportunity Employer.
Posted 30+ days ago
Taco BellVidor, TX
Restaurant General Manager Vidor, TX Calling all fast-paced, food-loving leaders! Are you ready to take the helm of our fast-food empire as our General Manager? The Restaurant General Manager (RGM) is responsible for the people, business, and overall operations of the restaurant. RGMs build and inspire their team, creating an environment where employees love to work, and Customers love to visit. If you're hungry for success and thrive in the fast lane, buckle up and join us on the deliciously speedy ride! Benefits that propel your success: Health Insurance Dental Insurance Vision Insurance Life Insurance Short Term Disability Long Term Disability Paid Vacation Retirement Options Rich Bonus Structure Profit Sharing (ARL Positions) About MRG: As a Franchisee, we are proud to be the nation's leading Mexican-inspired quick service restaurant. Our culture is family-oriented, supportive, and we practice an open-door policy for feedback and ideas. We invest in the success of our management staff by offering a solid 6 weeks of training upon hire, and then on-going training to keep our managerial staff informed and engaged. We are growing rapidly, and we believe in promoting from within as well as career advancement. So, if you are seeking an opportunity to learn, grow and succeed, come join our team! Job Requirements: Minimum of 2+ years of prior managerial experience in the restaurant industry and/or related field Preferred: ServSafe Certification- Assistance and education is provided if not certified Energetic and excellent communication skills Practical/hands-on approach Foster Teamwork Provide daily coaching and feedback Managing budgets Training and development Analytical skills You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Posted 30+ days ago
Baskin-RobbinsHouston, MN
Position Title: Restaurant Team Member Reports To: Restaurant Manager Overview A Dunkin' Restaurant Team Member is generally responsible for preparing food and beverages according to Dunkin' Brands operational standards, providing guests with great service and maintaining a clean, safe, and organized workspace. Responsibilities Include: Follow Brand standards, recipes and systems Follow food safety standards Prepare food and beverages Assemble and package orders and serve to guests Understand restaurant menu including limited time offers and promotions and be able to answer guest questions Maintain a clean and organized workstation Clean equipment and guest areas Stocking items such as cups, lids, etc at workstation Take orders at the Drive Thru or Front Counter POS and handle payments (if applicable) Follow speed of service standards Serve and communicate with guests Maintain a guest focused culture in the restaurant Communicate effectively with managers and coworkers Organize and maintain stock room and refrigerated areas Education/Experience: None Key Competencies Works well with others in a fast-paced team environment On time, demonstrates honesty and a positive attitude Willingness to learn and adapt to change Guest focused Physical Demands/Working Conditions: Standing on feet Repetitive motion including bending, stooping and reaching Lifting objects including boxes, ice and product up to 20lbs (if applicable) Working in a small space ","identifier":{"@type":"PropertyValue","name":"Job ID","value":"7245040"},"datePosted":"2025-09-18T10:58:09.504001+00:00","employmentType":["PART_TIME"],"hiringOrganization":{"@type":"Organization","name":"Baskin Robbins","sameAs":" https://www.baskinrobbins.com/","logo":"https://dokumfe7mps0i.cloudfront.net/oms/15524/image/2025/4/LHUVQ_1743491292322/1743491292322.png"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"9405 Main St.","addressLocality":"Houston","addressRegion":"TX","postalCode":"77025","addressCountry":"US"}}],"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","value":0,"minValue":0,"maxValue":0,"unitText":"HOUR, DAY, WEEK, MONTH, YEAR"}}} Skip to main content Skip to menu Skip to footer Careers Overview Working at Baskin-Robbins Culture Benefits & Perks Training & Development Dunkin's cup Purpose and Values Search Search Careers Hamburger toggle Menu Hamburger toggle Menu Close Careers Home Working at Baskin-Robbins Culture Benefits & Perks Training & Development Purpose and Values Search Careers Back Restaurant Team Member
Posted 30+ days ago
MOD PIZZASpring, TX
MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve. Because at MOD we don't just make pizzas. We make pizzas that make the world a better place - a world where doing the right thing has far-reaching ripples, where people are at the heart of every decision and were pizza powers possibility. Compensation: $11.25 - $11.25 per hour plus tips. Benefits: Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable) FREE pizza, salad, and beverages Pet insurance Discounted gym membership Free counseling sessions Medical, dental and vision insurance eligibility based on hours worked 401(k) retirement Summary As a part of our Restaurant Squad, Crew Members aim to consistently deliver great customer service and the MOD Pizza experience. You're going to make pizzas that are every bit as beautiful and fun as you are and get to do so in a cool environment with authentic vibes. You will make pizzas for the pineapple adventurers, the plant-based pioneers, and the pepperoni perfectionists. You'll make them for the late-night explorers, the cheese lovers and olive dodgers. Together we're creating an experience dedicated to making sure everyone belongs. Over 70% of MOD Leaders are promoted internally. Saying everyone belongs includes making sure our Squad Crew Members find value in where they work. Whatever you're working towards, we want to help you achieve it. MOD can be a short chapter in your journey or an ongoing one. Because at MOD; ALL PIZZAS ARE WELCOME! Key Responsibilities Make customers pizzas, salads and more Package customer orders with urgency Follow all food safety and food quality standards Keep the restaurant clean and ready to deliver the best customer service Demonstrate the fundamentals of hospitality (friendly, accurate and fast) on every shift Have fun and work together with your Squad Crew to create an authentic customer experience vibe Required Qualifications Demonstrate a passion for people, enjoy connecting with fellow Squad crew members and customers Ability to follow processes and instructions in a consistent manner Have a history of consistent attendance and punctuality Show an interest to learn, grow and contribute to the success of the restaurant At our table, everyone has a place. Explore your inner pizza enthusiast and feel right at home. Apply today to work in a restaurant that is also a social movement. This job posting is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact applicantADA@modpizza.com. MOD is a fair chance employer. Los Angeles County qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Posted 1 week ago
Jason's DeliTulsa, OK
This Jason's Deli Franchise does not use Online applications. Please Apply In Store. This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jason's Deli Corporate. This means the independent franchisee, and not Jason's Deli Corporate will be your employer if you are hired. The independent franchisee is responsible for all employment-related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling.
Posted 30+ days ago
Jack in the Box, Inc.Wailuku, HI
$21 - $25 / hour
RESTAURANT MANAGER This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in Box Inc., will be your employer if you are hired. The independent franchisee is responsible for all employment-related matters in the restaurant, including setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing, and scheduling. We offer: Hourly wage- 21$-25$. Bonus potential of 8000$ annually, Paid holiday- Christmas Day, Thanksgiving Day, July 4th, Benefits- Medical, Dental, Vision. 401K for eligible employees. Employee meal discount- 100% up to 10$ during the shift. Position Summary: Responsible for managing the overall operations of a Jack in the Box restaurant. Responsible for training and leading the entire restaurant staff in consistently delivering a "WOW" guest experience by consistently providing quality food, excellent service, and a clean and safe restaurant environment for JIB guests. Responsible for building restaurant sales and profits. Ensures compliance with all policies, procedures, and regulatory requirements. Key Duties/Responsibilities: Is passionate about consistently setting the customer service example by maintaining visibility and interacting with guests. Models a "guest comes first" attitude; has a genuine smile and displays a friendly and positive spirit; appreciates guests and makes them feel welcome; is always polite and courteous. Ensures all orders' timeliness, quality, and accuracy; conveys a sense of urgency. Respond promptly and professionally to guest concerns and complaints and ensures a positive resolution. Interacts effectively with diverse groups of people and does not have or display any biases. Displays a strong commitment to the restaurant team by creating a restaurant environment that is friendly, fun, clean, and safe. Treats all employees with care and respect. Motivates and inspires employees to achieve high performance while adhering to Company policies and procedures. Values effective job performance and ensures the restaurant team receives recognition and expression of gratitude. Actively listens and communicates timely, clearly, and accurately. Remains calm when challenged or placed under pressure. Willingly accepts feedback from Company management. Recruits, selects, trains, develops, and evaluates restaurant employees. Ensure staffing levels are sufficient to ensure proper scheduling, service to guests, and development of the restaurant team. Ensures systems for training employees on workstations are fully implemented and adhered to. Identifies and develops internal candidates for Team Leader and Assistant Manager positions and fosters development for all employees' promotion to the next level. Maintains restaurant cleanliness inside and outside by following JIB cleaning and maintenance procedures. Utilizes management information tools to analyze restaurant operational and financial performance. Focuses efforts on increasing restaurant sales and profitability. Monitors cost to ensure adherence to budgets and restaurant goals. Qualifications: Excellent interpersonal skills. A self-starter who takes the initiative and willingly accepts responsibility. Ability to perform and understand basic math concepts. Good organization and planning skills. Demonstrates integrity and ethical behavior in all areas. Must be able to work a minimum of 45 hours per week, depending upon the needs of the business. Must be available to work any day and anytime, especially on the busiest days, including weekends and holidays.
Posted 30+ days ago
QdobaNorthborough, MA
$15 - $17 / hour
Pay Range: $15 - $17/hour Team Member Description If you like working with a fun team, love our queso, have a great personality & enjoy interacting with customers, then come and talk to us about joining the QDOBA family! QDOBA is now hiring energetic, hospitality-oriented individuals! POSITION SUMMARY As a Team Member, you would prepare food and serve our guests. As part of this, you would help maintain the high-quality product by following our quality and safety standards. Job Functions: Prepares food according to specifications by using approved recipes, proper portioning, and food prep logs/tools Restocks front line with prepared product during peak volumes and/or in accordance with time & temperature Adheres to food safety standards and reports any questionable food deliveries and/or practices. Have fun and maintain a positive attitude at all times. Strive to exceed guest expectations. Be a willing team player and maintain a cooperative, respectful working relationship with management and fellow team members. Be an ambassador for QDOBA. Monitor the quality of products and take appropriate actions to maintain that quality. Ensure personal appearance meets company standards and display professionalism at all times. Recognize and adhere to all sanitation, safety, security policies and procedures to provide a safe environment for all. Perform other tasks as directed by management. Enthusiastically greet all guests when they enter the restaurant. Serves the guest, following recipe and preparation guidelines. Clean, organize, and restock all stations. At Qdoba, we bring flavor to peoples' lives. This means we highly value the diversity, and flavor, our employees bring to the table. REASONABLE ACCOMMODATION: Qdoba and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. Any minor eligible to work at QDOBA must provide a valid work permit if hired in the following states: California, Connecticut, Massachusetts, Michigan, New Hampshire, New Jersey, Pennsylvania, or Washington. If the applicant is an emancipated minor, legal documentation must be provided. Pay Range: $15 - $17/hour Benefits: Medical, Dental, Vision, & 401k for eligible employees PTO (including vacation and sick where eligible) Tuition reimbursement Privacy Policy: https://www.qdoba.com/privacy QDOBA takes pride in carefully selecting talented people and mixing them together to discover amazing flavors. We value the diversity that all our employees bring to the table and the new flavors they bring to our team. Employment decisions and rewards recognize job accountabilities, business needs, and performance merit without regard to age, gender, race, religious affiliation, Veteran status, sex, gender identity, sexual orientation, disability, or any other protected classification recognized by applicable federal, state, or local law.
Posted 30+ days ago
Carrols Restaurant Group, Inc.Springfield, IL
Restaurant General Manager About Us Carrols Corporation is one of the largest restaurant companies in the U.S. and is headquartered in Syracuse, New York. Carrols owns and operates more than 800 restaurants under the BURGER KING brand with plans for continue growth. Carrols operates in 17 states and employs over 22,000 people. Carrols' success can be attributed to its people; people who are dedicated to providing outstanding service and quality food for their guests. Carrols Corporation is mission-focused; everyone from the President to the Assistant Manager has a clear understanding and vision of our business and goals of the company. We take pride in offering our employees a unique ownership-based culture that rewards performance and fosters longevity. We seek the best people and are committed to training our management teams to be leaders in today's quick-service restaurant industry. This positions them for exceptional career advancement. Our experience has taught us that commitment to personal development produces the highest level of success. Carrols Corporation has over a 55-year history of success in the quick-service restaurant industry. The talent, vision, and hard work of our people measures our success. If you are ready for excitement, personal growth and a challenging career…we're ready for you SUPERIOR BENEFITS...COMPETITIVE SALARIES...ADVANCEMENT OPPORTUNITY! If you're ready for a job that sizzles with potential, you're ready for Burger King! While managing a million-plus dollar-a-year restaurant, you will develop business disciplines in Accounting, Human Resources, Training, Marketing, Sales Building, and Cost Controls. We realize that in order for our managers to be successful in an ever-changing business environment, we must devote time, effort, and commitment to their on-going development needs. The Carrols Management Development Program is the best in the business. The program is well defined, comprehensive, and always on the cutting-edge of new learning initiatives. Our outstanding benefit package includes, life, medical, dental, and vision insurance, short-term and long-term disability insurance, flexible spending plan, company matched 401(k), quarterly bonus program, annual bonus program, paid vacation time, personal days, clothing allowance, tuition assistance and much more. The restaurant is only the beginning. A commitment to do the best job possible, regardless of the task, is evident throughout our organization. We offer real career opportunities. If you are motivated and want to test your potential, Carrols is the perfect place for you. Restaurant General Manager Essential Duties and Responsibilities Include: Ability to work a 50+ hour work week. (Includes nights, weekends and some holidays) Frequent contact, both inside and outside the restaurant, with the general public, business, and various community organizations in order to develop and improve the restaurant's public relations. Communicate with outside purveyors concerning the delivery of quality supplies and repairs to restaurant equipment. Occasional communication with Home Office personnel concerning public policy and procedures relevant to the restaurant's operation. Maintain staffing levels (hiring employees and/or scheduling work hours) through effective planning, which will assure the efficient operation of the restaurant in accordance with company policy and the respective state and federal labor laws. Supervise subordinate staff to assure that customers are treated promptly and courteously; products are of specified quality and quantity; equipment is maintained properly; sanitation standards are complied with, and the restaurant is maintained in a neat and attractive manner. Utilize all company training tools to provide crew employees with on-the-job training in all aspects of restaurant operation. Implement and execute appropriate restaurant level financial controls (petty cash, profit and loss statements, daily deposits, WebCEMS, payroll, NOI reports, budget book, EOD reports, etc.) to assure proper accountability of company funds. Implement appropriate restaurant level financial controls to assure that supplies are ordered as needed; materials received are of good quality and in the proper quantity and that proper accountability for supplies is maintained. Receive and resolve customer complaints in a tactful manner in order to maintain customer satisfaction. Appraise performance of subordinates to assure that job performance is appropriately recognized. Prepare projections of future sales and expenses in order to establish realistic yet challenging profit objectives. Exercise sound managerial judgment and decision-making pertaining to all employee relations and personnel actions (i.e., timely performance evaluations, grievance handling, disciplinary actions, employee counseling, etc.) in order to develop attitudes of cooperation, enthusiasm and professionalism. Complete, approve, submit and maintain files on all internal records and reports as required by law and company policy. Train and develop the capabilities of Assistant Managers and Manager Trainees in the areas of management skills and technical knowledge in order to provide for growth. Maintain a safe work environment for all employees and customers. Other duties as assigned. If this sounds like you, and would like to be part of a great team and work with people who care, please submit your resume today. Carrols LLC is an Equal Opportunity Employer
Posted 30+ days ago
Dunkin'Katy, TX
Overview An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws. Responsibilities Include: Able to perform all responsibilities of restaurant team members Lead team meetings, along with Restaurant Manager Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff Ensure Brand standards, recipes and systems are executed Create and maintain a guest focused culture in the restaurant Review guest feedback results and implement action plans to drive improvement Communicates restaurant priorities, goals and results to restaurant team members Execute along with RM, new product rollouts including training, marketing and sampling where applicable Execution of Point of Purchase instore set up per Brand standards Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws Control costs to help maximize profitability Completion of inventory on a periodic basis as determined by Franchisee Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards Support RM in assigning staff and deployment Support to RM in completion of supplier and other vendor orders Conduct self-assessments and corresponding action plans Ensure restaurant budget is met as determined by Franchisee Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies Engages with Dunkin' Brands Field Operations team as appropriate Management Responsibilities Include: Recruit, hire, onboard and develop restaurant team members Assist team and shift lead performance appraisal process Coach restaurant team members to drive sales, improve profitability and guest satisfaction Education/Experience: Basic computer skills Fluent in spoken and written English Basic math and financial management Previous leadership experience in retail, restaurant or hospitality Key Competencies Good analytical skills and business acumen Works well with other in a fun fast paced team environment Ontime, demonstrates honesty and positive attitude Willingness to learn and embrace change Ability to train and develop a team Guest focused Time Management Problem solving Motivating others Physical Demands/Working Conditions: Standing on feet Repetitive motion including bending, stooping and reaching Lifting packages (if applicable) Wearing a headset (if applicable) Working in a small space
Posted 3 days ago
MOD PIZZAGlen Mills, PA
$12+ / hour
MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve. Because at MOD we don't just make pizzas. We make pizzas that make the world a better place - a world where doing the right thing has far-reaching ripples, where people are at the heart of every decision and were pizza powers possibility. Compensation: $12.00 - $12.00 per hour plus tips. Benefits: Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable) FREE pizza, salad, and beverages Pet insurance Discounted gym membership Free counseling sessions Medical, dental and vision insurance eligibility based on hours worked 401(k) retirement Summary As a part of our Restaurant Squad, Crew Members aim to consistently deliver great customer service and the MOD Pizza experience. You're going to make pizzas that are every bit as beautiful and fun as you are and get to do so in a cool environment with authentic vibes. You will make pizzas for the pineapple adventurers, the plant-based pioneers, and the pepperoni perfectionists. You'll make them for the late-night explorers, the cheese lovers and olive dodgers. Together we're creating an experience dedicated to making sure everyone belongs. Over 70% of MOD Leaders are promoted internally. Saying everyone belongs includes making sure our Squad Crew Members find value in where they work. Whatever you're working towards, we want to help you achieve it. MOD can be a short chapter in your journey or an ongoing one. Because at MOD; ALL PIZZAS ARE WELCOME! Key Responsibilities Make customers pizzas, salads and more Package customer orders with urgency Follow all food safety and food quality standards Keep the restaurant clean and ready to deliver the best customer service Demonstrate the fundamentals of hospitality (friendly, accurate and fast) on every shift Have fun and work together with your Squad Crew to create an authentic customer experience vibe Required Qualifications Demonstrate a passion for people, enjoy connecting with fellow Squad crew members and customers Ability to follow processes and instructions in a consistent manner Have a history of consistent attendance and punctuality Show an interest to learn, grow and contribute to the success of the restaurant At our table, everyone has a place. Explore your inner pizza enthusiast and feel right at home. Apply today to work in a restaurant that is also a social movement. This job posting is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact applicantADA@modpizza.com. MOD is a fair chance employer. Los Angeles County qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Posted 30+ days ago
QdobaNorthborough, MA
$17 - $19 / hour
Pay Range: $17 - $19/hour POSITION SUMMARY: The Shift Lead is responsible for executing restaurant operations, in conjunction with the General Manager. The Shift Lead follows standard operational procedures for living the Brand Values and helping the brand thrive. Focus is on influencing guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements. KEY DUTIES/RESPONSIBILITIES: Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service. Treats all team members with respect and dignity. Follows company guidelines and executes protocols for daily activities to achieve excellence in restaurant operational performance. Encourages restaurant teams to consistently deliver excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a craveable guest experience. Work with other team members to deliver long term sales growth initiatives designed to drive profitable sales growth. Reviews, practices, and modifies as needed to continuously improve the guest experience. Supports General Manager to Identify and train internal candidates for Shift Lead positions. Assist in the training, of employees and ensures operations are executed per company operational standards. Interacts with guests and the community; responds to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery. Promptly escalates concerns to the General Manager. Assists the General Manager in using management information tools to analyze restaurant operational and financial performance. Helps identify trends and assist actions for improvement. Monitors costs and adherence to budget and restaurant goals. Complies with all State and Federal labor laws and regulations. The Shift Lead will help to support the company by maintaining an outstanding work environment through positive attitude, hospitality to guest and teammates and excellent operational performance. QUALIFICATIONS: To remain compliant with state and federal laws, you must be at least 18 years old. Education: High school diploma or equivalent required. Experience: 6+ months of restaurant operations experience. Skills/Knowledge/Abilities Must complete Shift Lead training classes, and in certain states, must be ServSafe certified. Ability to communicate in English is required, Spanish comprehension is helpful. Fundamental reading, writing, math and computer/POS skills are required. Must have access to adequate transportation. Physical Requirements: May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds. May be required to operate/access equipment at standard heights while walking or standing during entire shift. Must be willing to work a variety of shifts, sometimes exceeding beyond eight hours, based on operating hours. Must be able to work weekends and holidays. REASONABLE ACCOMMODATION: Qdoba and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. Pay Range: $17 - $19/hour Benefits: Medical, Dental, Vision, & 401k for eligible employees PTO (including vacation and sick where eligible) Tuition reimbursement Privacy Policy: https://www.qdoba.com/privacy QDOBA takes pride in carefully selecting talented people and mixing them together to discover amazing flavors. We value the diversity that all our employees bring to the table and the new flavors they bring to our team. Employment decisions and rewards recognize job accountabilities, business needs, and performance merit without regard to age, gender, race, religious affiliation, Veteran status, sex, gender identity, sexual orientation, disability, or any other protected classification recognized by applicable federal, state, or local law.
Posted 30+ days ago
QdobaPittsburgh, PA
Please apply in person at the address listed. This job posting is for a position in a restaurant owned and operated by an independent franchisee, not QDOBA Restaurant Corp. This means the independent franchisee, and not QDOBA Restaurant Corp. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling.
Posted 30+ days ago
Restaurant Manager
Jack in the Box, Inc.Sherman, TX
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Job Description
This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling.
POSITION SUMMARY:
Responsible for managing the overall operations of a Jack in the Box unit. Uses discretion in daily management decisions with accountability to ensure effective execution of the Service Profit Chain (SPC) and Brand Promise. Develops team to provide excellent internal service, external service, and build sales and sales while ensuring compliance with policies, procedures, and regulatory requirements.
KEY DUTIES / RESPONSIBILITIES:
- Internal Service: Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient development and talent; ensures systems for training employees on workstations are fully implemented and adhered to by management and crew; identifies and develops internal candidates for management and Team Leader positions. Works with restaurant management team to ensure all facets of "My Promise to You" and the Service Profit Chain are executed; creates a restaurant environment that is "employee friendly," fun, clean and safe; takes accountability for motivating and inspiring employees to achieve high performance; treats all employees with respect and dignity; and regularly recognizes and rewards employees. Understands and utilizes JIB systems, processes, and tools; and complies with all state and federal labor laws and regulations.
- External Service: Manages daily activities to achieve excellence in restaurant operational performance. Provides an exceptional experience for the guests by ensuring proper training and holding restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with JIB systems, procedures, and food safety requirements. Reviews practices and modifies as needed to continuously improve the guest experience; maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution. Ensures management team and crew understands and operates all systems correctly. Maintains the brand image of restaurant cleanliness, maintenance, and excellent service. Serves as a role model for excellent guest service.
- Sales & Profits: Utilizes management information tools to analyze restaurant operational and financial performance each Period, including the I&E, quality and service reports, health inspections, HACCP, etc; identifies trends and implements action plans for improvement; uses data to analyze business results and consults with regional and CSC resources as needed. Focuses efforts on increasing restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business. Considers cost/benefit impact of financial decisions and works to protect the JIB brand. Monitors costs and adherence to budget and restaurant goals.
SELECTION SKILLS/QUALITIES:
- Fostering the Culture: Demonstrates a passion for the business and pride in Jack in the Box; ability to manage professionally with integrity, honesty, and trust that promotes the Jack in the Box culture and values; demonstrates high ethical standards; treats employees and guests with respect; and actively listens and communicates timely, clearly, and accurately with management team and crew. Remains calm when challenged or placed under pressure; calms others who are confronted with a difficult situation or task; and effectively manages conflict.
- Training/Coaching/Development: Serves as a strong role model who motivates and inspires employees; effectively trains, coaches, and provides time for employees to learn; identifies employees' potential and fosters development for promotion to the next level; and demonstrates patience and commitment toward development of employees. Values effective job performance and ensures restaurant team receives recognition and expression of gratitude. Understands the importance of, and provides employees with quality and timely performance feedback and reviews.
- Guest Focus: Is passionate about providing a high-quality guest experience that is evident to our guests. Understands guests' perspectives and focuses efforts on ensuring consistent, quality service that exceeds guests' expectations. Demonstrates guest service techniques and ability to manage in a fast-paced environment.
- Food Quality/Safety: Demonstrates a strong awareness and concern for food quality and safety, and restaurant cleanliness; and is dedicated to consistently serving great food to guests and conveys importance to restaurant team. Demonstrated ability to utilize systems and perform duties within established structure.
- Business Management: Is willing and able to adjust to multiple demands, shifting priorities, ambiguity and change; understands the importance of change and implements, manages, and supports change initiatives; maintains a strong sense of urgency; and works toward achieving goals. Consistently makes high quality decisions based on experience, policy and procedure, or knowledge of the setting; and exercises discretion and independent judgment on important restaurant business matters. Attends to priorities, delegates work, and systematically conducts follow up; demonstrates attention to detail; and is well organized in all aspects of job performance.
- Performs other related duties, tasks and responsibilities as required, assigned and directed.
QUALIFICATIONS:
- Education- High School Diploma, G.E.D. or equivalent required. Associate's or Bachelor's degree preferred.
- Experience- Internal Promote: Minimum of 1+ years experience as an Associate Manager and/or 2 years experience as a First Assistant Manager; must be 100% certified in all workstations.
- External Recruit: Minimum of 3 years experience managing a service concept with full P&L responsibility.
- Knowledge/Skills/Abilities- Must be at least 18 years old; must complete Restaurant Manager training classes; must be ServSafe certified. Requires ability to speak, read, and write effectively in English; excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Proficient knowledge of personal computers and related software applications. Must possess a valid driver's license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants/business locations as required. Demonstrates integrity and ethical behavior.
- Physical Requirements- Ability to stand and walk approximately 85%-95% of shift; ability to lift and carry 10-65 lbs; ability to move freely throughout the restaurant; ability to operate restaurant equipment and drive a motor vehicle. Ability to operate a computer keyboard.
COMPETENCIES:
Organizational Competencies
- Customer Focus- Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity- Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
- Learning on the Fly- Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- Problem Solving- Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Position Competencies
- Composure- Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
- Confronting Direct Reports- Deals with problem direct reports firmly and in a timely manner; doesn't allow problems to fester; regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers.
- Developing Direct Reports and Others- Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
- Ethics and Values- Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
- Hiring and Staffing- Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
- Integrity and Trust- Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
- Managerial Courage- Does not hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; let people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Motivating Others- Create a climate in which people want to do their best; can motivate many types of direct reports and team or project members; Can evaluate each person's hot button and use it to get the best out of him / her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his / her work is important; is someone people like working for and with.
- Priority Setting- Spends his / her time and the time of others on what's important; quickly zeroes on the critical few and puts the trivial many apart; can quickly without what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus
- Drive for Results- Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Self-Knowledge- Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; is not defensive; is receptive to talking about shortcomings; looks forward to balanced (+ 's and' s) performance reviews and career discussions.
- Sizing Up People- Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; Can accurately project what people are likely to do across a variety of situations.
- Building Effective Teams- Blends people into teams when needed; creates strong morale and spirit in his / her team; shares wins and successes; promoters open dialogue; Let people finish and be responsible for their work; define success in terms of the whole team; creates a feeling of belonging in the team.
- Managing Vision and Purpose- Communicates to a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; Can inspire and motivate whole units or organizations.
REASONABLE ACCOMMODATION:
Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.
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