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Jack in the Box, Inc.Northridge, CA
"This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling." POSITION SUMMARY: Responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability to ensure effective execution of the Service Profit Chain (SPC), and Brand Promise. Primary responsibilities are to provide excellent internal service, external service, and building sales and sales while ensuring compliance with policies, procedures, and regulatory requirements. KEY DUTIES / RESPONSIBILITIES: Internal Service: Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient development and talent; ensures systems for training employees on workstations are fully implemented and adhered to by management and team members; identifies and develops internal candidates for management and Team Leader Works with restaurant team to ensure effective execution of "My Promise to You" and the Service Profit Chain; creates a restaurant environment that friendly, fun, clean, and safe; treated all employees with care and respect; motivates and inspires employees to achieve high performance while adhering to Company procedures; recognizes and recruits employees appropriately. Understands and uses JIB systems, processes, and tools; External Service: Manages daily activities to achieve excellence in restaurant operational Ensures guests receive an exceptional experience by properly training employees and holding the restaurant team accountable for consistently delivering excellent guest service and food quality. Monitors adherence with all JIB systems, procedures, and food safety requirements; reviews practices and modifies as needed to continuously improve the guest experience. Maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution. Maintains a positive brand image by ensuring consistent food quality, guest service, and restaurant cleanliness & maintenance. Serves as a role model for excellent guest service. Higher Profits: Partners with Restaurant Manager in using management information tools to analyze restaurant operational and financial performance each Period, including I&E, quality and service reports, health inspections, HACCP, etc; identifies trends and consults with management on implementing action plans for improvement; uses data to analyze business results; and contacts regional and CSC resources as Develops and executes action plans to increase restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business; considers cost/benefit impact of financial decisions and works to protect the JIB brand. Monitors costs and adherence to budget and restaurant goals. SELECTION SKILLS/QUALITIES: Fostering the Culture: Demonstrates a passion for the business and pride in Jack in the Box; ability to manage with integrity, honesty, and trust that promotes the Jack in the Box culture and values and embraces the Service Profit Chain and "My Promise To You"; demonstrates high ethical standards; treats employees and guests with respect; and actively listens and communicates timely, clearly, and accurately with management team and team members. Remains calm when challenged or placed under pressure; calms others who are confronted with a difficult situation or task; effectively manages Training/Coaching/Development: Serves as a strong role model who motivates and inspires employees; effectively trains, coaches, and provides time for employees to learn; identifies employees' potential and fosters development for promotion to the next level; and demonstrates patience and commitment toward development of Values effective job performance and ensures restaurant team receives recognition and expression of gratitude. Understands the importance of, and provides employees with quality and timely performance feedback. Guest Focus: Is passionate about providing a high-quality guest experience that is evident to our Understands guests' perspectives and focuses efforts on ensuring consistent, quality service that exceeds guests' expectations. Demonstrates guest service techniques and ability to manage in a fast-paced environment. Food Quality/Safety: Demonstrates a strong awareness and concern for food quality and safety, and restaurant cleanliness; dedicated to consistently serving great food to guests and conveys importance to restaurant Demonstrated ability to utilize systems and perform duties within established structure. Business Management: Is willing and able to adjust to multiple demands, shifting priorities, ambiguity and change; understands the importance of change and implements and supports change initiatives; and maintains a strong sense of urgency. Consistently makes high quality decisions based on experience, policy and procedure, or knowledge of the setting; and exercises discretion and independent judgment on important restaurant business Attends to priorities, delegates work, and systematically conducts follow up; demonstrates attention to detail; and is well organized in all aspects of job performance. Performs other related duties, tasks and responsibilities as required and assigned. QUALIFICATIONS: Education- High School Diploma, G.E.D. or equivalent required. Associate's or Bachelor's degree preferred. Experience- Internal Promote: Minimum of 1+ years of experience as a Shift Leader or 1 year experience as an Assistant Manager in a customer service environment; must be 100% certified in all workstations. External Recruit: Minimum of 3 years of experience as an Assistant Manager with some P&L responsibility. Knowledge/Skills/Abilities- Must be at least 18 years old; must complete Assistant Manager training classes; must be ServSafe certified. Requires ability to speak, read, and write effectively in English; excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Working knowledge of personal computers and related software applications. Must possess a valid driver's license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants/business locations as required. Demonstrates integrity and ethical behavior. Physical Requirements- Ability to stand and walk approximately 85%-95% of shift; ability to lift and carry 10-65 lbs; ability to move freely throughout the restaurant; ability to operate restaurant equipment and drive a motor vehicle. Ability to operate a computer keyboard. COMPETENCIES: Organizational Competencies Customer Focus- Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity- Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Learning on the Fly- Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Problem Solving- Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Position Competencies Composure- Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis. Confronting Direct Reports- Deals with problem direct reports firmly and in a timely manner; doesn't allow problems to fester; regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers. Developing Direct Reports and Others- Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Ethics and Values- Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches. Hiring and Staffing- Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs. Integrity and Trust- Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. Managerial Courage- Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Motivating Others- Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with. Priority Setting- Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Drive for Results- Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Self-Knowledge- Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn't defensive; is receptive to talking about shortcomings; looks forward to balanced (+'s and 's) performance reviews and career discussions. Sizing Up People- Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations. Building Effective Teams- Blends people into teams when needed; creates strong morale and spirit in his / her team; shares wins and successes; promoters open dialogue; Let people finish and be responsible for their work; define success in terms of the whole team; creates a feeling of belonging in the team. Managing Vision and Purpose- Communicates to a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; Can inspire and motivate whole units or organizations. REASONABLE ACCOMMODATION: Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.
Posted 30+ days ago
Taco BellTampa, FL
Restaurant General Management Tampa, FL You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees. Restaurant General Manager We have fun, and we offer personal challenges and growth. The Restaurant General Manager will play the key role in the operation of our restaurants. The Restaurant General Manager has the overall responsibility for directing the daily operations of a restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned Additional Responsibilities Include : Creating value for our shareholders through efficient operations, appropriate cost controls, and profit management Effectively manage a BDE Florida, LLC-owned restaurant within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times. Controls day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team Ensures OSHA, local health and safety codes, and company safety and security policy are met Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Recruits, interviews, and hires team members, conducts performance appraisals, takes discipline action, motivates and trains Has authority to hire and fire (or participate in those decisions) Ensures maintenance of equipment, facility, and grounds through the use of a preventative maintenance program Ensures food quality and 100% customer satisfaction Ensures complete and timely execution of corporate & local marketing programs Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team Champions recognition and motivation efforts We offer the following: Great compensation packages: Competitive starting salaries 401k Great career opportunities: People First company culture Promote from within philosophy Comprehensive training programs Great things for your life: Health, vision and dental benefits Wellness program Paid vacations Educational assistance program The ideal candidate for the Restaurant General Manager: Dedication to providing exceptional customer service Good communication skills, and strong interpersonal and conflict resolution skills Exceptional team building capability Basic business math and accounting skills, and strong analytical/decision-making skills Basic personal computer literacy High School Diploma or GED preferred. College or University Degree Preferred 2-4 years supervisory experience in either a food service or retail environment, including Profit & Loss responsibility We are proud to be an Equal Opportunity Employer.
Posted 30+ days ago
Xperience Restaurant GroupUnion City, CA
$69,000 - $80,000 / year
Join the XRG Team: Where Passion for Hospitality Meets Limitless Opportunities! At Xperience Restaurant Group (XRG), our foundation is built on the unwavering dedication of team members who exude a relentless passion for hospitality. We have set our standards high, never settling for anything less than the extraordinary, because at XRG, we believe in delivering not just meals but unforgettable eXperiences. If you're one of those individuals, we invite you to join our XRG Team! Why XRG? Here's a Taste of What We Offer: Competitive Pay: Your hard work deserves recognition. We believe in rewarding excellence. Salary range $69,000-$80,000 annually depending on experience. Unique Culture: Our Core Values set us apart, making the XRG culture truly unmatched. Join the #XRGFam and eXperience the difference. Comprehensive Benefits: Medical, Dental, Vision, and 401(k) match* - because your well-being matters. Company-Paid Life Insurance: We've got you covered. Career Growth Opportunities: We thrive on promoting from within, fostering #XperienceRealGrowth for every team member. Professional Development Reimbursement Program: Invest in your future with our tuition reimbursement program. Employee Referral Program: Share the joy of being part of the XRG team with others. Safety & Compliance Incentives: Your well-being is our priority. Benefit from our Safety and Compliance Incentive Program as we maintain a secure and compliant work environment. Free Food: Enjoy monthly Meal Card allowances to use at any of our locations/brands. Time Off: Recharge and rejuvenate with paid vacation time. Your well-deserved breaks are essential to your productivity and overall happiness. Sick Time: Offered in eligible states (CA, CO, AZ, MA, MD, WA, NY, NV, IL), we've got you covered with paid sick leave. Financial Well-Being: Exclusive Credit Union Benefits, including Checking/Savings, Loans, and Financial Education. Partner Perks: Unlock discounted rates on theme parks, travel, apparel, sports tickets, and more! Join XRG, where every team member is a valued part of our journey. Discover a workplace that goes beyond expectations, a place where your passion meets endless possibilities. Certified Top Workplaces- 5 years running! PURPOSE The Restaurant Manager is responsible to oversee and direct the seamless running of the restaurant and supervising all team members. The Restaurant Manager must take the lead when the General Manager is off duty, provide highly efficient and effective service while ensuring that all financial and statutory requirements are met, as well as ensuring the delivery of outstanding service to our guests. DUTIES & RESPONSIBILITIES Coach, develop, and lead by example Ensure staff is properly equipped with the tools to complete their tasks Touch tables ensuring guest satisfaction Recognize and cultivate regular guests and repeat business Create an environment of trust and mutual respect Maintain highest standards of food and beverage quality, guest service, cost control, and consistency of service Manage staffing levels and controllable costs ensuring they are in line with budget Ensures that private events, catering, and banquets are successfully executed Adhere to company's cash handling procedures Ensure that all equipment is kept clean and in excellent working condition Complete nightly logs and manager reports Responsible for complete life cycle of all team members to include hiring, training, coaching/counseling, skill development and terminations Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude Possess complete understanding of the employee handbook and adhere to the regulations contained within it Comply with all safety and health department procedures and all state and federal liquor laws Maintain company safety and sanitation standards Ensure complete and proper check out procedures Assists and/ or completes additional tasks as assigned QUALIFICATIONS & SKILLS High School Diploma or equivalent required Bachelor's Degree preferred Proof of eligibility to work in the United States Valid Driver's License 21+ years of age Possession of or the ability to possess all state required work cards Minimum of two (2) years related experience Proficient in Windows MS Office, Open Table, Outlook Knowledge of profitability analysis and budgeting, cost of sales, payroll management, purchasing, receiving, inventories and cost controls Knowledge of state and local laws as it applies to liquor, labor, and health code regulations Experience with POS systems and back office reporting systems Familiarity with beer and spirits Proper lifting techniques Guest relations Sanitation and safety Safe alcohol service Full service restaurant operations Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public WORKING CONDITIONS The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job. Small to medium office or shared work space Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume Fast paced, high volume, full service restaurant. Very "hands on style of management" Work varied shifts to include days, nights, weekends and holidays PHYSICAL REQUIREMENTS The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Ability to walk long periods of time Ability to stand for long periods of time Ability to use hands to handle, control, or feel objects, tools, or controls. Ability to repeat the same movements for long periods of time Ability to understand the speech of another person Ability to speak clearly so listeners can understand Ability to push and lift to 50 lbs. Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl DISCLIAMER This job description is a summary of duties, which you as a Restaurant Manager are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.
Posted 30+ days ago
Baskin-RobbinsHouston, MN
Position Title: Restaurant Team Member Reports To: Restaurant Manager Overview A Dunkin' Restaurant Team Member is generally responsible for preparing food and beverages according to Dunkin' Brands operational standards, providing guests with great service and maintaining a clean, safe, and organized workspace. Responsibilities Include: Follow Brand standards, recipes and systems Follow food safety standards Prepare food and beverages Assemble and package orders and serve to guests Understand restaurant menu including limited time offers and promotions and be able to answer guest questions Maintain a clean and organized workstation Clean equipment and guest areas Stocking items such as cups, lids, etc at workstation Take orders at the Drive Thru or Front Counter POS and handle payments (if applicable) Follow speed of service standards Serve and communicate with guests Maintain a guest focused culture in the restaurant Communicate effectively with managers and coworkers Organize and maintain stock room and refrigerated areas Education/Experience: None Key Competencies Works well with others in a fast-paced team environment On time, demonstrates honesty and a positive attitude Willingness to learn and adapt to change Guest focused Physical Demands/Working Conditions: Standing on feet Repetitive motion including bending, stooping and reaching Lifting objects including boxes, ice and product up to 20lbs (if applicable) Working in a small space ","identifier":{"@type":"PropertyValue","name":"Job ID","value":"9182837"},"datePosted":"2025-09-18T10:58:12.505835+00:00","employmentType":["PART_TIME"],"hiringOrganization":{"@type":"Organization","name":"Baskin Robbins","sameAs":" https://www.baskinrobbins.com/","logo":"https://dokumfe7mps0i.cloudfront.net/oms/15524/image/2025/4/LHUVQ_1743491292322/1743491292322.png"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"2808 Highway 6 S","addressLocality":"Houston","addressRegion":"TX","postalCode":"77082","addressCountry":"US"}}],"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","value":0,"minValue":0,"maxValue":0,"unitText":"HOUR, DAY, WEEK, MONTH, YEAR"}}} Skip to main content Skip to menu Skip to footer Careers Overview Working at Baskin-Robbins Culture Benefits & Perks Training & Development Dunkin's cup Purpose and Values Search Search Careers Hamburger toggle Menu Hamburger toggle Menu Close Careers Home Working at Baskin-Robbins Culture Benefits & Perks Training & Development Purpose and Values Search Careers Back Restaurant Team Member
Posted 30+ days ago
QdobaBoise, ID
Please apply in person at the address listed. This job posting is for a position in a restaurant owned and operated by an independent franchisee, not QDOBA Restaurant Corp. This means the independent franchisee, and not QDOBA Restaurant Corp. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling.
Posted 30+ days ago
Baskin-RobbinsHouston, MN
Position Title: Restaurant Team Member Reports To: Restaurant Manager Overview A Dunkin' Restaurant Team Member is generally responsible for preparing food and beverages according to Dunkin' Brands operational standards, providing guests with great service and maintaining a clean, safe, and organized workspace. Responsibilities Include: Follow Brand standards, recipes and systems Follow food safety standards Prepare food and beverages Assemble and package orders and serve to guests Understand restaurant menu including limited time offers and promotions and be able to answer guest questions Maintain a clean and organized workstation Clean equipment and guest areas Stocking items such as cups, lids, etc at workstation Take orders at the Drive Thru or Front Counter POS and handle payments (if applicable) Follow speed of service standards Serve and communicate with guests Maintain a guest focused culture in the restaurant Communicate effectively with managers and coworkers Organize and maintain stock room and refrigerated areas Education/Experience: None Key Competencies Works well with others in a fast-paced team environment On time, demonstrates honesty and a positive attitude Willingness to learn and adapt to change Guest focused Physical Demands/Working Conditions: Standing on feet Repetitive motion including bending, stooping and reaching Lifting objects including boxes, ice and product up to 20lbs (if applicable) Working in a small space ","identifier":{"@type":"PropertyValue","name":"Job ID","value":"7746387"},"datePosted":"2025-09-18T10:58:03.965179+00:00","employmentType":["PART_TIME"],"hiringOrganization":{"@type":"Organization","name":"Baskin Robbins","sameAs":" https://www.baskinrobbins.com/","logo":"https://dokumfe7mps0i.cloudfront.net/oms/15524/image/2025/4/LHUVQ_1743491292322/1743491292322.png"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"3011 Ella Blvd","addressLocality":"Houston","addressRegion":"TX","postalCode":"77018","addressCountry":"US"}}],"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","value":0,"minValue":0,"maxValue":0,"unitText":"HOUR, DAY, WEEK, MONTH, YEAR"}}} Skip to main content Skip to menu Skip to footer Careers Overview Working at Baskin-Robbins Culture Benefits & Perks Training & Development Dunkin's cup Purpose and Values Search Search Careers Hamburger toggle Menu Hamburger toggle Menu Close Careers Home Working at Baskin-Robbins Culture Benefits & Perks Training & Development Purpose and Values Search Careers Back Restaurant Team Member
Posted 30+ days ago
Carrols Restaurant Group, Inc.Grand Rapids, MI
Restaurant General Manager About Us Carrols Corporation is one of the largest restaurant companies in the U.S. and is headquartered in Syracuse, New York. Carrols owns and operates more than 800 restaurants under the BURGER KING brand with plans for continue growth. Carrols operates in 17 states and employs over 22,000 people. Carrols' success can be attributed to its people; people who are dedicated to providing outstanding service and quality food for their guests. Carrols Corporation is mission-focused; everyone from the President to the Assistant Manager has a clear understanding and vision of our business and goals of the company. We take pride in offering our employees a unique ownership-based culture that rewards performance and fosters longevity. We seek the best people and are committed to training our management teams to be leaders in today's quick-service restaurant industry. This positions them for exceptional career advancement. Our experience has taught us that commitment to personal development produces the highest level of success. Carrols Corporation has over a 55-year history of success in the quick-service restaurant industry. The talent, vision, and hard work of our people measures our success. If you are ready for excitement, personal growth and a challenging career…we're ready for you SUPERIOR BENEFITS...COMPETITIVE SALARIES...ADVANCEMENT OPPORTUNITY! If you're ready for a job that sizzles with potential, you're ready for Burger King! While managing a million-plus dollar-a-year restaurant, you will develop business disciplines in Accounting, Human Resources, Training, Marketing, Sales Building, and Cost Controls. We realize that in order for our managers to be successful in an ever-changing business environment, we must devote time, effort, and commitment to their on-going development needs. The Carrols Management Development Program is the best in the business. The program is well defined, comprehensive, and always on the cutting-edge of new learning initiatives. Our outstanding benefit package includes, life, medical, dental, and vision insurance, short-term and long-term disability insurance, flexible spending plan, company matched 401(k), quarterly bonus program, annual bonus program, paid vacation time, personal days, clothing allowance, tuition assistance and much more. The restaurant is only the beginning. A commitment to do the best job possible, regardless of the task, is evident throughout our organization. We offer real career opportunities. If you are motivated and want to test your potential, Carrols is the perfect place for you. Restaurant General Manager Essential Duties and Responsibilities Include: Ability to work a 50+ hour work week. (Includes nights, weekends and some holidays) Frequent contact, both inside and outside the restaurant, with the general public, business, and various community organizations in order to develop and improve the restaurant's public relations. Communicate with outside purveyors concerning the delivery of quality supplies and repairs to restaurant equipment. Occasional communication with Home Office personnel concerning public policy and procedures relevant to the restaurant's operation. Maintain staffing levels (hiring employees and/or scheduling work hours) through effective planning, which will assure the efficient operation of the restaurant in accordance with company policy and the respective state and federal labor laws. Supervise subordinate staff to assure that customers are treated promptly and courteously; products are of specified quality and quantity; equipment is maintained properly; sanitation standards are complied with, and the restaurant is maintained in a neat and attractive manner. Utilize all company training tools to provide crew employees with on-the-job training in all aspects of restaurant operation. Implement and execute appropriate restaurant level financial controls (petty cash, profit and loss statements, daily deposits, WebCEMS, payroll, NOI reports, budget book, EOD reports, etc.) to assure proper accountability of company funds. Implement appropriate restaurant level financial controls to assure that supplies are ordered as needed; materials received are of good quality and in the proper quantity and that proper accountability for supplies is maintained. Receive and resolve customer complaints in a tactful manner in order to maintain customer satisfaction. Appraise performance of subordinates to assure that job performance is appropriately recognized. Prepare projections of future sales and expenses in order to establish realistic yet challenging profit objectives. Exercise sound managerial judgment and decision-making pertaining to all employee relations and personnel actions (i.e., timely performance evaluations, grievance handling, disciplinary actions, employee counseling, etc.) in order to develop attitudes of cooperation, enthusiasm and professionalism. Complete, approve, submit and maintain files on all internal records and reports as required by law and company policy. Train and develop the capabilities of Assistant Managers and Manager Trainees in the areas of management skills and technical knowledge in order to provide for growth. Maintain a safe work environment for all employees and customers. Other duties as assigned. If this sounds like you, and would like to be part of a great team and work with people who care, please submit your resume today. Carrols LLC is an Equal Opportunity Employer
Posted 30+ days ago
Dunkin'Katy, TX
Overview A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws. Responsibilities Include: Able to perform all responsibilities of restaurant team members Lead team meetings Deliver training to restaurant team members Ensure Brand standards, recipes and systems are executed Create and maintain a guest focused culture in the restaurant Review guest feedback results and implement action plans to drive improvement Communicates restaurant priorities, goals and results to restaurant team members Execute new product roll-outs including training, marketing and sampling Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws Control costs to help maximize profitability Completion of inventory on a periodic basis as determined by Franchisee Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards Completion of DCP and other vendor orders Conduct self-assessments and corresponding action plans Ensure restaurant budget is met as determined by Franchisee Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies Engages with Dunkin' Brands Field Operations team as appropriate Management Responsibilities Include: Recruit, hire, onboard and develop restaurant team members Plan, monitor, appraise and review employee performance Coach restaurant team members to drive sales, improve profitability and guest satisfaction Education/Experience: Basic computer skills Fluent in spoken and written English Basic math and financial management Previous leadership experience in retail, restaurant or hospitality College Degree preferred Key Competencies Strong analytical skills and business acumen Works well with others in a fun, fast-paced team environment On time, demonstrates honesty and a positive attitude Willingness to learn and embrace change Ability to train and develop a team Guest focused Time Management Problem solving Motivating others Physical Demands/Working Conditions: Standing on feet Repetitive motion including bending, stooping and reaching Lifting packages (if applicable) Wearing a headset (if applicable) Working in a small space
Posted 1 week ago
Taco BellLincoln, NE
Restaurant General Manager Lincoln, NE "You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees." The Taco Bell Restaurant General Manager is the leader of the TEAM who establishes the tone of the work environment, and the level of customer hospitality. You are responsible for the operation of the entire restaurant and building a strong team that consistently provides customers great food and a friendly experience. Key responsibilities include finding, hiring and developing employees, conducting new hire orientation and developing the training plan for each new hire. You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial plans. A successful candidate will have strong leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Taco Bell is the place to learn, grow and succeed! Job Requirements and Essential FunctionsHigh School Diploma or GED, College or University Degree preferred2-4 years supervisory experience in either a food service or retail environment, including Profit and Loss responsibilityBasic personal computer literacyStrong preference for internal promote from Assistant General Manager positionMust be at least 21 years oldMust pass background check criteria and drug testMust have reliable transportationBasic business math and accounting skills, and strong analytical/decision-making skillsAble to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside binAble to clean the parking lot and grounds surrounding the restaurantAble to tolerate standing, walking, lifting up to 50 lbs. and stooping during 80% of shift time
Posted 30+ days ago
Dunkin'Miami, FL
Position Title: Restaurant Team Member Reports To: Restaurant Manager Overview A Dunkin' Restaurant Team Member is generally responsible for preparing food and beverages according to Dunkin' Brands operational standards, providing guests with great service and maintaining a clean, safe, and organized workspace. Responsibilities Include: Follow Brand standards, recipes and systems Follow food safety standards Prepare food and beverages Assemble and package orders and serve to guests Understand restaurant menu including limited time offers and promotions and be able to answer guest questions Maintain a clean and organized workstation Clean equipment and guest areas Stocking items such as cups, lids, etc at workstation Take orders at the Drive Thru or Front Counter POS and handle payments (if applicable) Follow speed of service standards Serve and communicate with guests Maintain a guest focused culture in the restaurant Communicate effectively with managers and coworkers Organize and maintain stock room and refrigerated areas Education/Experience: None Key Competencies Works well with others in a fast-paced team environment On time, demonstrates honesty and a positive attitude Willingness to learn and adapt to change Guest focused Physical Demands/Working Conditions: Standing on feet Repetitive motion including bending, stooping and reaching Lifting objects including boxes, ice and product up to 20lbs (if applicable) Working in a small space
Posted 2 days ago
QdobaJackson, MI
$14 - $16 / hour
Pay Range: $13.50 - $15.50/hour Team Member Description If you like working with a fun team, love our queso, have a great personality & enjoy interacting with customers, then come and talk to us about joining the QDOBA family! QDOBA is now hiring energetic, hospitality-oriented individuals! POSITION SUMMARY As a Team Member, you would prepare food and serve our guests. As part of this, you would help maintain the high-quality product by following our quality and safety standards. Job Functions: Prepares food according to specifications by using approved recipes, proper portioning, and food prep logs/tools Restocks front line with prepared product during peak volumes and/or in accordance with time & temperature Adheres to food safety standards and reports any questionable food deliveries and/or practices. Have fun and maintain a positive attitude at all times. Strive to exceed guest expectations. Be a willing team player and maintain a cooperative, respectful working relationship with management and fellow team members. Be an ambassador for QDOBA. Monitor the quality of products and take appropriate actions to maintain that quality. Ensure personal appearance meets company standards and display professionalism at all times. Recognize and adhere to all sanitation, safety, security policies and procedures to provide a safe environment for all. Perform other tasks as directed by management. Enthusiastically greet all guests when they enter the restaurant. Serves the guest, following recipe and preparation guidelines. Clean, organize, and restock all stations. At Qdoba, we bring flavor to peoples' lives. This means we highly value the diversity, and flavor, our employees bring to the table. REASONABLE ACCOMMODATION: Qdoba and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. Any minor eligible to work at QDOBA must provide a valid work permit if hired in the following states: California, Connecticut, Massachusetts, Michigan, New Hampshire, New Jersey, Pennsylvania, or Washington. If the applicant is an emancipated minor, legal documentation must be provided. Pay Range: $13.50 - $15.50/hour Benefits: Medical, Dental, Vision, & 401k for eligible employees PTO (including vacation and sick where eligible) Tuition reimbursement Privacy Policy: https://www.qdoba.com/privacy QDOBA takes pride in carefully selecting talented people and mixing them together to discover amazing flavors. We value the diversity that all our employees bring to the table and the new flavors they bring to our team. Employment decisions and rewards recognize job accountabilities, business needs, and performance merit without regard to age, gender, race, religious affiliation, Veteran status, sex, gender identity, sexual orientation, disability, or any other protected classification recognized by applicable federal, state, or local law.
Posted 30+ days ago
Jack in the Box, Inc.Austin, TX
"This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling." Restaurant Team Lead is the first-line operational supervisor, for training and leading team members in consistently delivering a "WOW" guest experience, including ensuring food quality/safety, executing on the components of the guest service puzzle, maintaining restaurant cleanliness, and ensuring compliance with all JIB procedures and standards, the Service Profit Chain (SPC) and Brand Promise. Regular and prompt attendance is required for this position. Restaurant Team Lead is generally a full time or part time opportunity. Prior experience in one or more of the following roles is highly desirable: shift lead, team lead, supervisor, restaurant assistant manager, catering manager, kitchen manager. Restaurant Team Lead Key Responsibilities: Internal Service External Service Higher Profits Fostering the Culture Workstation Operation Food Quality/Safety Training/Coaching Guest Focus Business Management
Posted 30+ days ago
Jack in the Box, Inc.Austin, TX
"This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling." Team member is responsible for delivering a "WOW" guest experience by consistently providing quality food, excellent service, and a clean restaurant environment for JACK IN THE BOX guests by performing one or more workstations in accordance with proper procedures and Company food safety, guest service, and cleanliness standards. Regular and prompt attendance is required for this position. Job opportunities as Customer Service/FOH Team Member are generally offered as full part time restaurant job. Prior experience in one or more of the following roles is highly desirable: customer service, cashier, associate, restaurant crew member, team member or other part time restaurant job. Requirements/Responsibilities: Operating Workstations Guest Service(Dine In/Drive-Thru Cash register Customer (Guest) Focus Work Ethic Personal Appearance Must be at least 16 years old. Understands and communicates clearly in English.
Posted 30+ days ago
Perkins RestaurantsCedar Rapids, IA
BE A PART OF OUR SUCCESS! Educational Assistance with DeVry University with complimentary laptop Immediate Family Members are also eligible Competitive Pay with Service Award Incentive Get paid daily through Daily Pay! Comprehensive Health Benefits including Medical, Dental, Vision, and more!* 401(k) retirement savings with company match Flexible Schedule All you can eat pancakes + meal discounts! Employee Discount Program Development Pathway: Step by step process to grow your career 3 College Credits hours for completing manager training Founded in 1958, Perkins operates 324 restaurants in 32 states and four Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 234 franchised units. Throughout its history, Perkins Restaurant & Bakery has remained true to its mission of providing guests with personalized service and delicious, homestyle food at a great value. Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! Position Description As a Service Leader, you will be responsible for achieving guest satisfaction through implementation of company policies, procedures, programs, and performance standards. In addition, you will monitor compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment. Responsibilities: Ensures that all guests are properly greeted, seated, and served. Accountable for proper resolution of all guest complaints. Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks. Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements. Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness. Trains employees during shift to guarantee proper and productive performance. Takes responsibility and verifies that all menu items are prepared and served according to standards. Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction. Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc. Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit's sales and profits through consistent guest satisfaction and cost controls. Qualifications: Basic skills such as sanitation, safety, and customer service taught through in-house training Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register Must be able to communicate clearly Must be able to coordinate multiple tasks simultaneously Physical Requirements / Environment / Work Conditions: Must have high level of mobility/flexibility Must be able to work irregular hours under heavy stress/pressure during peak times Must possess a high level of coordination Must lift and carry serving trays weight up to 20 pounds for distances up to 30 feet Must be able to fit through an opening 30" wide Requires frequent reaching, bending, pushing and pulling Exposure to heat, steam, smoke, cold and odors Requires continual standing and walking Disclaimer This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Founded in 1958, Perkins operates 277 restaurants in 32 states and two Canadian provinces. The Perkins system includes 81 company-owned and operated restaurants and 196 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins American Food Co. is a dining favorite with a solid and respected reputation in the marketplace. The longevity and success of Perkins American Food Co. is largely attributed to the concept's ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we're always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins' iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand. BE A PART OF OUR SUCCESS Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place!
Posted 30+ days ago
Taco BellZephyrhills, FL
Restaurant General Management Zephyrhills, FL You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees. Restaurant General Manager We have fun, and we offer personal challenges and growth. The Restaurant General Manager will play the key role in the operation of our restaurants. The Restaurant General Manager has the overall responsibility for directing the daily operations of a restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned Additional Responsibilities Include : Creating value for our shareholders through efficient operations, appropriate cost controls, and profit management Effectively manage a BDE Florida, LLC-owned restaurant within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times. Controls day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team Ensures OSHA, local health and safety codes, and company safety and security policy are met Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Recruits, interviews, and hires team members, conducts performance appraisals, takes discipline action, motivates and trains Has authority to hire and fire (or participate in those decisions) Ensures maintenance of equipment, facility, and grounds through the use of a preventative maintenance program Ensures food quality and 100% customer satisfaction Ensures complete and timely execution of corporate & local marketing programs Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team Champions recognition and motivation efforts We offer the following: Great compensation packages: Competitive starting salaries 401k Great career opportunities: People First company culture Promote from within philosophy Comprehensive training programs Great things for your life: Health, vision and dental benefits Wellness program Paid vacations Educational assistance program The ideal candidate for the Restaurant General Manager: Dedication to providing exceptional customer service Good communication skills, and strong interpersonal and conflict resolution skills Exceptional team building capability Basic business math and accounting skills, and strong analytical/decision-making skills Basic personal computer literacy High School Diploma or GED preferred. College or University Degree Preferred 2-4 years supervisory experience in either a food service or retail environment, including Profit & Loss responsibility We are proud to be an Equal Opportunity Employer.
Posted 30+ days ago
Dunkin'Houston, TX
Overview An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws. Responsibilities Include: Able to perform all responsibilities of restaurant team members Lead team meetings, along with Restaurant Manager Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff Ensure Brand standards, recipes and systems are executed Create and maintain a guest focused culture in the restaurant Review guest feedback results and implement action plans to drive improvement Communicates restaurant priorities, goals and results to restaurant team members Execute along with RM, new product rollouts including training, marketing and sampling where applicable Execution of Point of Purchase instore set up per Brand standards Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws Control costs to help maximize profitability Completion of inventory on a periodic basis as determined by Franchisee Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards Support RM in assigning staff and deployment Support to RM in completion of supplier and other vendor orders Conduct self-assessments and corresponding action plans Ensure restaurant budget is met as determined by Franchisee Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies Engages with Dunkin' Brands Field Operations team as appropriate Management Responsibilities Include: Recruit, hire, onboard and develop restaurant team members Assist team and shift lead performance appraisal process Coach restaurant team members to drive sales, improve profitability and guest satisfaction Education/Experience: Basic computer skills Fluent in spoken and written English Basic math and financial management Previous leadership experience in retail, restaurant or hospitality Key Competencies Good analytical skills and business acumen Works well with other in a fun fast paced team environment Ontime, demonstrates honesty and positive attitude Willingness to learn and embrace change Ability to train and develop a team Guest focused Time Management Problem solving Motivating others Physical Demands/Working Conditions: Standing on feet Repetitive motion including bending, stooping and reaching Lifting packages (if applicable) Wearing a headset (if applicable) Working in a small space
Posted 2 days ago
Carrols Restaurant Group, Inc.Wooster, OH
Restaurant General Manager About Us Carrols Corporation is one of the largest restaurant companies in the U.S. and is headquartered in Syracuse, New York. Carrols owns and operates more than 800 restaurants under the BURGER KING brand with plans for continue growth. Carrols operates in 17 states and employs over 22,000 people. Carrols' success can be attributed to its people; people who are dedicated to providing outstanding service and quality food for their guests. Carrols Corporation is mission-focused; everyone from the President to the Assistant Manager has a clear understanding and vision of our business and goals of the company. We take pride in offering our employees a unique ownership-based culture that rewards performance and fosters longevity. We seek the best people and are committed to training our management teams to be leaders in today's quick-service restaurant industry. This positions them for exceptional career advancement. Our experience has taught us that commitment to personal development produces the highest level of success. Carrols Corporation has over a 55-year history of success in the quick-service restaurant industry. The talent, vision, and hard work of our people measures our success. If you are ready for excitement, personal growth and a challenging career…we're ready for you SUPERIOR BENEFITS...COMPETITIVE SALARIES...ADVANCEMENT OPPORTUNITY! If you're ready for a job that sizzles with potential, you're ready for Burger King! While managing a million-plus dollar-a-year restaurant, you will develop business disciplines in Accounting, Human Resources, Training, Marketing, Sales Building, and Cost Controls. We realize that in order for our managers to be successful in an ever-changing business environment, we must devote time, effort, and commitment to their on-going development needs. The Carrols Management Development Program is the best in the business. The program is well defined, comprehensive, and always on the cutting-edge of new learning initiatives. Our outstanding benefit package includes, life, medical, dental, and vision insurance, short-term and long-term disability insurance, flexible spending plan, company matched 401(k), quarterly bonus program, annual bonus program, paid vacation time, personal days, clothing allowance, tuition assistance and much more. The restaurant is only the beginning. A commitment to do the best job possible, regardless of the task, is evident throughout our organization. We offer real career opportunities. If you are motivated and want to test your potential, Carrols is the perfect place for you. Restaurant General Manager Essential Duties and Responsibilities Include: Ability to work a 50+ hour work week. (Includes nights, weekends and some holidays) Frequent contact, both inside and outside the restaurant, with the general public, business, and various community organizations in order to develop and improve the restaurant's public relations. Communicate with outside purveyors concerning the delivery of quality supplies and repairs to restaurant equipment. Occasional communication with Home Office personnel concerning public policy and procedures relevant to the restaurant's operation. Maintain staffing levels (hiring employees and/or scheduling work hours) through effective planning, which will assure the efficient operation of the restaurant in accordance with company policy and the respective state and federal labor laws. Supervise subordinate staff to assure that customers are treated promptly and courteously; products are of specified quality and quantity; equipment is maintained properly; sanitation standards are complied with, and the restaurant is maintained in a neat and attractive manner. Utilize all company training tools to provide crew employees with on-the-job training in all aspects of restaurant operation. Implement and execute appropriate restaurant level financial controls (petty cash, profit and loss statements, daily deposits, WebCEMS, payroll, NOI reports, budget book, EOD reports, etc.) to assure proper accountability of company funds. Implement appropriate restaurant level financial controls to assure that supplies are ordered as needed; materials received are of good quality and in the proper quantity and that proper accountability for supplies is maintained. Receive and resolve customer complaints in a tactful manner in order to maintain customer satisfaction. Appraise performance of subordinates to assure that job performance is appropriately recognized. Prepare projections of future sales and expenses in order to establish realistic yet challenging profit objectives. Exercise sound managerial judgment and decision-making pertaining to all employee relations and personnel actions (i.e., timely performance evaluations, grievance handling, disciplinary actions, employee counseling, etc.) in order to develop attitudes of cooperation, enthusiasm and professionalism. Complete, approve, submit and maintain files on all internal records and reports as required by law and company policy. Train and develop the capabilities of Assistant Managers and Manager Trainees in the areas of management skills and technical knowledge in order to provide for growth. Maintain a safe work environment for all employees and customers. Other duties as assigned. If this sounds like you, and would like to be part of a great team and work with people who care, please submit your resume today. Carrols LLC is an Equal Opportunity Employer
Posted 30+ days ago
Dunkin'Miami, FL
Overview A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws. Responsibilities Include: Able to perform all responsibilities of restaurant team members Lead team meetings Deliver training to restaurant team members Ensure Brand standards, recipes and systems are executed Create and maintain a guest focused culture in the restaurant Review guest feedback results and implement action plans to drive improvement Communicates restaurant priorities, goals and results to restaurant team members Execute new product roll-outs including training, marketing and sampling Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws Control costs to help maximize profitability Completion of inventory on a periodic basis as determined by Franchisee Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards Completion of DCP and other vendor orders Conduct self-assessments and corresponding action plans Ensure restaurant budget is met as determined by Franchisee Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies Engages with Dunkin' Brands Field Operations team as appropriate Management Responsibilities Include: Recruit, hire, onboard and develop restaurant team members Plan, monitor, appraise and review employee performance Coach restaurant team members to drive sales, improve profitability and guest satisfaction Education/Experience: Basic computer skills Fluent in spoken and written English Basic math and financial management Previous leadership experience in retail, restaurant or hospitality College Degree preferred Key Competencies Strong analytical skills and business acumen Works well with others in a fun, fast-paced team environment On time, demonstrates honesty and a positive attitude Willingness to learn and embrace change Ability to train and develop a team Guest focused Time Management Problem solving Motivating others Physical Demands/Working Conditions: Standing on feet Repetitive motion including bending, stooping and reaching Lifting packages (if applicable) Wearing a headset (if applicable) Working in a small space
Posted 2 days ago
Taco BellAmory, MS
Restaurant General Manager Amory, MS When you join the KFC Brand, you join our Family! Our KFC Family takes pride in our high-quality standards, southern-inspired hospitality, and serving guests our world-famous chicken! We have a passion for people - not only our guests - we value our employees and understand how you make a difference in our restaurants! We are an iconic, global brand that offers a fun recognition culture and training programs that help you grow with opportunities for advancement. As the Restaurant General Manager, you are the #1 leader! Your leadership of one of the world's largest brands is a big responsibility but with your KFC Family supporting you; you can reach higher than you ever imagined! Restaurant General Manager Responsibilities: Ownership of your restaurant's success metrics and lead the restaurant team to reach goals Lead the guest experiences in your restaurant that includes friendly interactions, a clean restaurant, and fresh meals Grow and mentor your KFC family through training, development, and onboarding of new team members Lead communications of your team's goals, upcoming promotions, business updates, etc. Inspire the overall positive and collaborative family environment Partner with other Restaurant General Managers and Area Leaders to grow and move the business forward REQUIREMENTS Leads by example with high standards in customer service, food quality, and cleanliness True business partner and has an ownership mindset relating to business results Mentors and coaches team effectively through training and development resources Builds a team through selecting and onboarding new hires Takes absolute pride in everything you do Goal-oriented leader that enjoys a fast-paced environment Deep appreciation and commitment to customer service and our guest's experience You must be 18 years old with a valid driver's license and reliable, personal transportation 3 to 5 years of experience in management
Posted 30+ days ago
Carrols Restaurant Group, Inc.Belmont, IN
Restaurant General Manager About Us Carrols Corporation is one of the largest restaurant companies in the U.S. and is headquartered in Syracuse, New York. Carrols owns and operates more than 800 restaurants under the BURGER KING brand with plans for continue growth. Carrols operates in 17 states and employs over 22,000 people. Carrols' success can be attributed to its people; people who are dedicated to providing outstanding service and quality food for their guests. Carrols Corporation is mission-focused; everyone from the President to the Assistant Manager has a clear understanding and vision of our business and goals of the company. We take pride in offering our employees a unique ownership-based culture that rewards performance and fosters longevity. We seek the best people and are committed to training our management teams to be leaders in today's quick-service restaurant industry. This positions them for exceptional career advancement. Our experience has taught us that commitment to personal development produces the highest level of success. Carrols Corporation has over a 55-year history of success in the quick-service restaurant industry. The talent, vision, and hard work of our people measures our success. If you are ready for excitement, personal growth and a challenging career…we're ready for you SUPERIOR BENEFITS...COMPETITIVE SALARIES...ADVANCEMENT OPPORTUNITY! If you're ready for a job that sizzles with potential, you're ready for Burger King! While managing a million-plus dollar-a-year restaurant, you will develop business disciplines in Accounting, Human Resources, Training, Marketing, Sales Building, and Cost Controls. We realize that in order for our managers to be successful in an ever-changing business environment, we must devote time, effort, and commitment to their on-going development needs. The Carrols Management Development Program is the best in the business. The program is well defined, comprehensive, and always on the cutting-edge of new learning initiatives. Our outstanding benefit package includes, life, medical, dental, and vision insurance, short-term and long-term disability insurance, flexible spending plan, company matched 401(k), quarterly bonus program, annual bonus program, paid vacation time, personal days, clothing allowance, tuition assistance and much more. The restaurant is only the beginning. A commitment to do the best job possible, regardless of the task, is evident throughout our organization. We offer real career opportunities. If you are motivated and want to test your potential, Carrols is the perfect place for you. Restaurant General Manager Essential Duties and Responsibilities Include: Ability to work a 50+ hour work week. (Includes nights, weekends and some holidays) Frequent contact, both inside and outside the restaurant, with the general public, business, and various community organizations in order to develop and improve the restaurant's public relations. Communicate with outside purveyors concerning the delivery of quality supplies and repairs to restaurant equipment. Occasional communication with Home Office personnel concerning public policy and procedures relevant to the restaurant's operation. Maintain staffing levels (hiring employees and/or scheduling work hours) through effective planning, which will assure the efficient operation of the restaurant in accordance with company policy and the respective state and federal labor laws. Supervise subordinate staff to assure that customers are treated promptly and courteously; products are of specified quality and quantity; equipment is maintained properly; sanitation standards are complied with, and the restaurant is maintained in a neat and attractive manner. Utilize all company training tools to provide crew employees with on-the-job training in all aspects of restaurant operation. Implement and execute appropriate restaurant level financial controls (petty cash, profit and loss statements, daily deposits, WebCEMS, payroll, NOI reports, budget book, EOD reports, etc.) to assure proper accountability of company funds. Implement appropriate restaurant level financial controls to assure that supplies are ordered as needed; materials received are of good quality and in the proper quantity and that proper accountability for supplies is maintained. Receive and resolve customer complaints in a tactful manner in order to maintain customer satisfaction. Appraise performance of subordinates to assure that job performance is appropriately recognized. Prepare projections of future sales and expenses in order to establish realistic yet challenging profit objectives. Exercise sound managerial judgment and decision-making pertaining to all employee relations and personnel actions (i.e., timely performance evaluations, grievance handling, disciplinary actions, employee counseling, etc.) in order to develop attitudes of cooperation, enthusiasm and professionalism. Complete, approve, submit and maintain files on all internal records and reports as required by law and company policy. Train and develop the capabilities of Assistant Managers and Manager Trainees in the areas of management skills and technical knowledge in order to provide for growth. Maintain a safe work environment for all employees and customers. Other duties as assigned. If this sounds like you, and would like to be part of a great team and work with people who care, please submit your resume today. Carrols LLC is an Equal Opportunity Employer
Posted 30+ days ago
Assistant Restaurant Manager
Jack in the Box, Inc.Northridge, CA
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Job Description
"This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling."
POSITION SUMMARY:
Responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability to ensure effective execution of the Service Profit Chain (SPC), and Brand Promise. Primary responsibilities are to provide excellent internal service, external service, and building sales and sales while ensuring compliance with policies, procedures, and regulatory requirements.
KEY DUTIES / RESPONSIBILITIES:
- Internal Service: Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient development and talent; ensures systems for training employees on workstations are fully implemented and adhered to by management and team members; identifies and develops internal candidates for management and Team Leader Works with restaurant team to ensure effective execution of "My Promise to You" and the Service Profit Chain; creates a restaurant environment that friendly, fun, clean, and safe; treated all employees with care and respect; motivates and inspires employees to achieve high performance while adhering to Company procedures; recognizes and recruits employees appropriately. Understands and uses JIB systems, processes, and tools;
- External Service: Manages daily activities to achieve excellence in restaurant operational Ensures guests receive an exceptional experience by properly training employees and holding the restaurant team accountable for consistently delivering excellent guest service and food quality. Monitors adherence with all JIB systems, procedures, and food safety requirements; reviews practices and modifies as needed to continuously improve the guest experience. Maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution. Maintains a positive brand image by ensuring consistent food quality, guest service, and restaurant cleanliness & maintenance. Serves as a role model for excellent guest service.
- Higher Profits: Partners with Restaurant Manager in using management information tools to analyze restaurant operational and financial performance each Period, including I&E, quality and service reports, health inspections, HACCP, etc; identifies trends and consults with management on implementing action plans for improvement; uses data to analyze business results; and contacts regional and CSC resources as Develops and executes action plans to increase restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business; considers cost/benefit impact of financial decisions and works to protect the JIB brand. Monitors costs and adherence to budget and restaurant goals.
SELECTION SKILLS/QUALITIES:
- Fostering the Culture: Demonstrates a passion for the business and pride in Jack in the Box; ability to manage with integrity, honesty, and trust that promotes the Jack in the Box culture and values and embraces the Service Profit Chain and "My Promise To You"; demonstrates high ethical standards; treats employees and guests with respect; and actively listens and communicates timely, clearly, and accurately with management team and team members. Remains calm when challenged or placed under pressure; calms others who are confronted with a difficult situation or task; effectively manages
- Training/Coaching/Development: Serves as a strong role model who motivates and inspires employees; effectively trains, coaches, and provides time for employees to learn; identifies employees' potential and fosters development for promotion to the next level; and demonstrates patience and commitment toward development of Values effective job performance and ensures restaurant team receives recognition and expression of gratitude. Understands the importance of, and provides employees with quality and timely performance feedback.
- Guest Focus: Is passionate about providing a high-quality guest experience that is evident to our Understands guests' perspectives and focuses efforts on ensuring consistent, quality service that exceeds guests' expectations. Demonstrates guest service techniques and ability to manage in a fast-paced environment.
- Food Quality/Safety: Demonstrates a strong awareness and concern for food quality and safety, and restaurant cleanliness; dedicated to consistently serving great food to guests and conveys importance to restaurant Demonstrated ability to utilize systems and perform duties within established structure.
- Business Management: Is willing and able to adjust to multiple demands, shifting priorities, ambiguity and change; understands the importance of change and implements and supports change initiatives; and maintains a strong sense of urgency. Consistently makes high quality decisions based on experience, policy and procedure, or knowledge of the setting; and exercises discretion and independent judgment on important restaurant business Attends to priorities, delegates work, and systematically conducts follow up; demonstrates attention to detail; and is well organized in all aspects of job performance.
- Performs other related duties, tasks and responsibilities as required and assigned.
QUALIFICATIONS:
- Education- High School Diploma, G.E.D. or equivalent required. Associate's or Bachelor's degree preferred.
- Experience- Internal Promote: Minimum of 1+ years of experience as a Shift Leader or 1 year experience as an Assistant Manager in a customer service environment; must be 100% certified in all workstations. External Recruit: Minimum of 3 years of experience as an Assistant Manager with some P&L responsibility.
- Knowledge/Skills/Abilities- Must be at least 18 years old; must complete Assistant Manager training classes; must be ServSafe certified. Requires ability to speak, read, and write effectively in English; excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Working knowledge of personal computers and related software applications. Must possess a valid driver's license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants/business locations as required. Demonstrates integrity and ethical behavior.
- Physical Requirements- Ability to stand and walk approximately 85%-95% of shift; ability to lift and carry 10-65 lbs; ability to move freely throughout the restaurant; ability to operate restaurant equipment and drive a motor vehicle. Ability to operate a computer keyboard.
COMPETENCIES:
Organizational Competencies
- Customer Focus- Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity- Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
- Learning on the Fly- Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- Problem Solving- Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Position Competencies
- Composure- Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
- Confronting Direct Reports- Deals with problem direct reports firmly and in a timely manner; doesn't allow problems to fester; regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers.
- Developing Direct Reports and Others- Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
- Ethics and Values- Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
- Hiring and Staffing- Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
- Integrity and Trust- Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
- Managerial Courage- Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Motivating Others- Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
- Priority Setting- Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
- Drive for Results- Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Self-Knowledge- Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn't defensive; is receptive to talking about shortcomings; looks forward to balanced (+'s and 's) performance reviews and career discussions.
- Sizing Up People- Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations.
- Building Effective Teams- Blends people into teams when needed; creates strong morale and spirit in his / her team; shares wins and successes; promoters open dialogue; Let people finish and be responsible for their work; define success in terms of the whole team; creates a feeling of belonging in the team.
- Managing Vision and Purpose- Communicates to a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; Can inspire and motivate whole units or organizations.
REASONABLE ACCOMMODATION:
Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.
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