Jobs in Delaware 2026 (Now Hiring) - Smart Auto Apply

We are seeking a dependable, professional, and detail-oriented Office Representative to support the daily operations of our impound facility and auto glass repair shop. This is an in-office position that requires strong customer service skills, automotive knowledge, attention to detail, and the ability to manage multiple responsibilities in a fast-paced environment.

The Office Representative will interact with customers, vehicle owners, law enforcement agencies, insurance companies, vendors, and other business partners. Because this position regularly handles impound-related matters, some interactions may involve customers who are upset, frustrated, or irate. Employees are expected to remain calm, professional, level-headed, and respectful at all times, while consistently following company policies and procedures.

Auto Glass Responsibilities: The Office Representative will assist with the administrative and customer-service functions of the auto glass repair operation. Responsibilities include, but are not limited to.

The Office Representative will also assist with the administrative and customer-facing operations of the company's impound facility. Accuracy, professionalism, and strict adherence to company procedures are essential.

This position involves frequent interaction with the public. Due to the nature of towing and impound operations, employees may occasionally encounter customers who are angry, frustrated, confrontational, or otherwise difficult.

Accurate documentation is a critical part of this position. Employees are responsible for ensuring that customer information, vehicle information, billing, payments, inventory, parts orders, appointments, and impound records are entered and maintained correctly.

The Office Representative must be comfortable reviewing information for accuracy, correcting errors when discovered, and asking questions when information or instructions are unclear rather than making assumptions.

This is a fast-paced, in-office position that requires the ability to manage multiple tasks and priorities throughout the workday. Employees may be required to answer phones, assist customers at the counter, communicate with law enforcement or insurance companies, process payments, schedule appointments, order parts, and complete administrative work within the same period.

The successful candidate must be able to stay organized, prioritize responsibilities, communicate effectively with coworkers, and maintain accuracy even during busy periods.

The responsibilities listed in this job description represent the primary duties of the position but are not intended to be all-inclusive.

Additional responsibilities, procedures, and job expectations will be discussed throughout the hiring process and during training. Employees may be assigned other reasonable duties related to office operations, customer service, auto glass operations, towing and impound administration, and general business needs.

As procedures and business needs change, employees will be expected to learn and follow updated company policies, processes, and responsibilities.