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Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

We are seeking a passionate and dedicated Department Manager (m/f/d) to join our dynamic team in our Prada Store in Hamburg. As a Department Manager, you will be a Company Brand Ambassador and to be responsible for achieving all the qualitative and quantitative objectives of the product category department assigned. You will manage and motivate the department team in achieving the sales target, ensuring extraordinary Client service experience, being present on the sales floor, managing the activities of the department.

At PRADA, we are renowned for our unwavering commitment to luxury, style, and innovation. As one of the global leaders in the fashion industry, we are dedicated to delivering exceptional experiences to our esteemed clientele. Our brand represents a fusion of tradition and modernity, and our Client Advisors play a pivotal role in providing personalized service and creating memorable moments for our discerning customers.

RESPONSIBILITIES

• Deliver exceptional client experience, driving cross-selling, customer satisfaction, and long-term loyalty
• Lead the team to exceed KPIs by analyzing department performance and implementing targeted action plans
• Actively support business growth by sharing commercial insights, market trends, and recommendations with the Store Manager
• Develop and inspire the sales team through training in product knowledge, sales techniques, customer service, and company procedures
• Identify and nurture high-potential talent, encouraging internal development and knowledge sharing through effective communication and briefings
• Drive department growth by strengthening clienteling activities, expanding the local customer base, and supporting e-commerce development
• Ensure operational excellence through strong visual merchandising, efficient back-of-house organization, product expertise, and asset protection

KNOWLEDGE AND SKILLS

+ 5 years' experience in a leading role in the (luxury) retail environment

Passionate about the product category, with strong market and product knowledge as well as interest in luxury, fashion, art,

A business-driven mindset with solid problem-solving skills, and a collaborative team player able to lead, influence, and inspire peers

Customer-centric approach with a natural ability to serve and engage clients

Fluent in German and English

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

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