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Maintenance & Housekeeping Support – Job Description

Summary/Objective The Maintenance & Housekeeping Support team member is responsible for maintaining the cleanliness, safety, and overall functionality of the hotel’s guest rooms, public areas, and back-of-house spaces. This role supports both maintenance operations and housekeeping functions to ensure a clean, well-maintained, and positive guest experience.

Essential Functions

• Greet and assist guests in a courteous and professional manner.

• Respond promptly to guest requests, concerns, and service needs.

• Perform daily cleaning and upkeep of public areas, including lobbies, hallways, restrooms, breakfast areas, storage rooms, and exterior spaces.

• Remove trash throughout the day from interior and exterior common areas.

• Assist housekeeping staff by delivering supplies, cleaning guest rooms when needed, and supporting laundry operations (washing and folding).

• Execute brand-required preventive maintenance program (minimum of 3 rooms per day).

• Address maintenance issues and return out-of-order rooms to service within 24 hours.

• Inspect and maintain HVAC systems, fresh air units, elevator pits, pool areas, equipment rooms, and dumpster areas.

• Maintain cleanliness of grounds, including landscaping, trash removal, and dumpster areas.

• Ensure all equipment rooms are organized and fire panels remain accessible.

• Follow all safety protocols, including OSHA standards, HazCom guidelines, safe lifting practices, and proper use of lockout/tagout procedures.

• Support maintenance responsibilities in the absence of a Maintenance Technician.

• Perform additional duties as assigned by management (Housekeeping Supervisor, Front Office Manager, General Manager, or Regional leadership).

• Protect guest safety and security by adhering to key control policies (never grant room access—direct guests to the front desk).

Competencies

• Customer Focus

• Stress Management & Composure

• Attention to Detail

Supervisory Responsibility

This position has no supervisory responsibilities and reports to the Housekeeping Supervisor, Front Office Manager, and/or General Manager.

Work Environment

This role operates in a hotel environment, including guest rooms, public spaces, and back-of-house areas. Regular use of equipment such as vacuums, carpet extractors, power tools, ozone machines, and laundry equipment is required.

Physical Demands

• Frequent standing, walking, bending, and reaching

• Regular use of hands and arms for cleaning and maintenance tasks

• Ability to lift 30–50 lbs

• Ability to communicate effectively (talking and hearing)

Position Type & Expected Hours

• Full-time or part-time position

• Requires flexibility, including weekends, holidays, and extended hours as needed

Travel

Occasional travel may be required for brand certification or training.

Required Education & Experience

• High school diploma or GED

• Customer service experience preferred

Additional Information

This job description is intended to outline primary responsibilities and is not a comprehensive list of all duties. Responsibilities may change at any time based on operational needs.