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Job Description
Engineer and design fixed equipment utilized in the petro-chemical and refining industry
Order and sell fixed equipment as well as other industrial products to meet industry needs and customer requirements
Managing projects and order status to meet customer delivery requirements
Heavy phone call loads are typical - incoming and outgoing
Urgency and pressure for prompt, accurate results are routine
Requires the handling of multiple tasks with many unexpected interruptions
The job calls for the responsiveness and energy to cover a wide scope without letting up on the pace
While training will be provided, the successful candidate must be diligent in learning on their own from time to time
A degree in Mechanical or Industrial Engineering is preferred
Experience in an industrial environment - preferably an industrial internship
Experience with 2D or 3D CAD drafting / design software
In the absence of a degree, experience within a similar role in the chemical, petro-chemical, refining and oil & gas industries may be considered
A non-degreed candidate with a high mechanical aptitude may be considered
Strong Mechanical Aptitude
Tenacious
Professionally Articulate
Capable of reading Equipment & Process Specification documents
Proficient in the use of Microsoft Excel, Outlook, Word
Professional in appearance and actions
Inquisitive about industrial process industry
Comfortable doing the same type of work for long periods of time
Demonstrate and maintain the mental acuity required to complete any and all assigned duties in an efficient and timely manner while maintaining a safe and productive environment
Successful in interfacing with customers, internal and external
Problem Solver
This job is demanding in terms of knowledge, skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine. It requires the handling of multiple tasks with many unexpected interruptions. The job calls for the responsiveness and energy to work long hours and cover a wide scope without letting up on the pace. While training in certain, specific equipment is offered, the successful candidate must be diligent in learning on their own from time to time.
Regular and predictable attendance is essential for this position.
Receive phone calls, faxes and emails from external & internal customers which must be handled on a timely basis. Most of the time the work load will be considered as 'heavy'.
Information handled will include RFQ's, Technical Assistance/Support, Factory Support, Technical Product Support, Delivery Expediting
Manage project inquiries, project quotations and project orders until completion
Facilitate customer application requirements for their assembly sizing and product selection
Ensure that Inside efforts are aligned with the production shop
Support JHC accounting department with problem invoices, returns and general customer account information
Support JHC Sales personnel when required for the pursuit of Fisher initiatives
Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times
Work closely with and support the JHC product principals when required to do so
Actively and enthusiastically attend required and preferred training
Actively and enthusiastically participate in the after hour and weekend 'On-Call' rotation
Source Product and Product information for customers
Actively and enthusiastically support JHC colleagues at all times, and especially when overload situations arise
Accurately complete quotes, order entry and purchase orders
Always build and cultivate solid relationships
Remain alert and aware of surroundings at all times, regardless of location
PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.
If you wish to become an approved agency to assist us in our employment efforts, please submit your request to careers@johnhcarter.com
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