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Lead Maintenance Technician
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Job Description
- Maintain proper inventory levels of maintenance supplies and tools; ensure tools are in excellent working condition.
- Monitor and correct hazardous conditions throughout the property, including gates, lighting, stairs, and more.
- Identify and label all utility cut-offs and sewer cleanouts; maintain corresponding property maps.
- Keep storage areas locked and clean; perform daily cleanup of work areas and maintain cleanliness across the grounds.
- Train and mentor maintenance assistants and team members, promoting a “safety-first” culture across the property.
- Conduct regular safety meetings and ensure team-wide compliance with HAZCOM standards and regulations.
- Approve and delegate service requests, overseeing completion and providing hands-on support when needed.
- Maintain knowledge of the property maintenance budget and obtain management approval for major expenses.
- Train and mentor maintenance assistants and team members, promoting a “safety-first” culture across the property.
- Conduct regular safety meetings and ensure team-wide compliance with HAZCOM standards and regulations.
- Approve and delegate service requests, overseeing completion and providing hands-on support when needed.
- Maintain knowledge of the property’s maintenance budget and obtain management approval for major expenses.
- Establish and manage systems for prompt resident service, ensuring work orders are completed within 24 hours when possible.
- Schedule on-call and emergency maintenance rotations to ensure 24/7 availability in coordination with the property manager.
- Perform and schedule preventative maintenance for all equipment and common areas.
- Coordinate with external vendors when needed and ensure all maintenance work is done to company standards.
- Promote exceptional customer service and ensure timely response to resident concerns and service requests.
- Conduct move-in/move-out inspections and review notices to vacate to improve retention efforts.
- Maintain high resident satisfaction and implement initiatives to foster a sense of community.
- Maintain complete and accurate records for leases, inspections, renewals, and permits.
- Submit weekly and monthly reports to corporate office and participate in corporate management meetings.
- Ensure property remains in compliance with licensing and safety regulations.
- Minimum 3 years of experience in multifamily property maintenance or a related field required.
- Proven leadership and organizational skills, with the ability to manage staff and daily operations effectively.
- Strong understanding of TAA lease forms, Fair Housing laws, and the Texas Property Code.
- Proficient in property management software (such as OneSite and/or Yardi) and the Microsoft Office Suite. Have an HVAC License and a CPO (Certified Pool Operator)
- Excellent interpersonal, communication, and customer service skills to interact professionally with residents, vendors, and staff.
- Ability to multitask and adapt in a fast-paced, deadline-driven environment.
- Must be available to work 40 hours per week, including weekends as needed, and participate in a rotating on-call schedule for emergencies.
- Constant need to read manuals, caution labels, and complete written documentation accurately.
- Must be able to see small details and clearly observe surroundings, both up close and at a distance.
- Requires frequent listening skills to diagnose repairs and respond to staff, vendors, and residents.
- Must be able to verbally communicate clearly and consistently with team members and residents.
- Frequent use of personal transportation to pick up supplies or respond to service calls.
- Must be available for after-hours “on-call” rotations and occasional emergency travel to property sites.
- Requires a valid driver’s license and current auto insurance coverage.
- Occasional pickups or deliveries to and from the corporate office as needed.
- Work is primarily indoors but includes frequent outdoor tasks in all weather conditions.
- Occasional exposure to fumes, solvents, adhesives, and confined workspaces during maintenance and repairs.
- Requires working in awkward positions or tight spaces during equipment servicing.
- Must be adaptable to varying physical and environmental conditions throughout the workday.
- Enjoy opportunities for professional growth and development within a supportive culture.
- Access to benefits, including low-cost health, dental, and vision insurance, life, and disability coverage.
- Voluntary wellness plans (critical illness, accident, hospital indemnity)
- Employee Assistance Program
- PTO & Sick Time, Paid Holidays, Birthday Leave, Work Anniversary Leave
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