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Leasing Manager
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Job Description
- Greet prospects, assess needs, and present available apartments with professionalism and enthusiasm.
- Oversee leasing activities, ensuring accuracy and compliance with lease contracts, applications, and addenda.
- Monitor local market conditions and complete competitive market surveys.
- Implement and oversee property-specific marketing plans and outreach strategies.
- Maintain a professional and welcoming leasing office environment.
- Deliver excellent customer service to residents, addressing concerns promptly.
- Promote resident retention by ensuring move-ins, renewals, and move-outs are handled smoothly.
- Foster a welcoming community environment through relationship-building initiatives.
- Process lease applications, complete verifications, and communicate results to prospects.
- Maintain accurate records of leasing traffic, applications, and lease files.
- Ensure compliance with Fair Housing, ADA, FCRA, and all applicable laws and regulations.
- Accept and process rent/deposit payments per company policy (excluding cash).
- Complete guest cards, thank-you notes, and follow-ups with all prospects.
- Assist with weekly and monthly reporting as required by the Property Manager.
- Train and coach leasing staff, ensuring strong sales performance and compliance with company standards.
- Participate in company meetings, training, and ongoing professional development.
- Assist the Property Manager and Assistant Manager with reporting, marketing, and administrative duties.
- Minimum 2 years of leasing or property management experience preferred.
- Strong knowledge of Fair Housing laws and leasing best practices.
- Excellent sales, customer service, and communication skills.
- Proficiency in property management software (OneSite/Yardi) and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Detail-oriented with strong organizational skills.
- Must be able to walk the property daily, inspect apartments, climb stairs, bend, and lift as needed.
- Must have a valid driver’s license, auto insurance, and reliable transportation.
- Low-cost health, dental, and vision insurance, plus life and disability coverage.
- Voluntary wellness plans (critical illness, accident, hospital indemnity).
- Paid Time Off (PTO), Sick Time, Paid Holidays, Birthday Leave, and Work Anniversary Leave.
- Employee Assistance Program.
- Career growth and professional development opportunities in a supportive environment.
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