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DESCRIPTION OF POSITION:

The Epic Application System Analyst II is responsible for moderate level support and configuration of the assigned Epic and/or third-party applications. The position possesses the skills to troubleshoot, design, configure, support, and maintain software applications. Supports programs to maximize organizational performance with application systems. Provides ongoing analysis and problem-solving to ensure the integration of technology in effective workflow and process design. The position will coordinate vendor engagement in implementation and troubleshooting efforts. Responsibilities may include collaboration with other IT teams to quickly address and resolve issues, create additional documentation, and/or training to meet end-user needs.

SUPERVISION: Reports directly to the Information Systems Executive Director Applications

RESPONSIBILITIES AND DUTIES:

• Facilitates organizational vision, development, solution design, standards guidance, project scoping, IS strategy integration and implementation of efficient high-quality technology and applications systems.
• Evaluates technology, systems, and application capabilities, analyzes workflow/data flow, and creates efficient and logical solutions. Plans, schedules, reviews, and performs analysis, design, construction, testing, and implementation of Epic and related application systems. Participates in solution testing and documents clear and concise system descriptions that meet project requirements and departmental quality standards.
• Provides technical and end-user support for assigned application(s).
• Clearly articulate ideas and thoughts through written and verbal communications.
• Prepares professional business correspondence that is coherent, grammatically correct, and effective.
• Establishes effective working relationship with customers and vendors.
• Participates in problem solving with considerations of timeliness, effectiveness, and practicality when addressing customer needs and requests.
• Participates as an Epic Credentialed Trainer.
• Utilizes organizational project management methodology, processes, and systems to ensure effective and efficient project development and completion. Evaluates requests for optimization and enhancement to provide realistic timetables for completion.
• Ensures security, integrity, and privacy of Lake Charles Memorial Health data in conjunction with LCMH policies and procedures.
• Problem solves and generates innovative, out-of-the-box solutions in conjunction with customers, vendors, and information technology.
• Strives to promote the quality and efficiency of his/her own performance by remaining current with the latest trends in field of expertise through participation in job-relevant seminars and workshops, attendance at professional conferences, and affiliations with national and state professional organizations.
• Participates in solution testing and the implementation of Epic and additional third-party applications with the outcomes documented clearly and concisely, stored according to organizational standards.
• Adheres to organizational policies, procedures, guidelines, and standards.
• Establishes deadlines and personal work plans to effectively manage time.
• Accurately completes and submits work and status reports in a timely manner.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

EDUCATION AND WORK EXPERIENCE

• Bachelor’s degree preferred in computer science, information systems, business administration, or related field.
• Associate degree required in computer science, information systems, business administration, or related field OR three or more years of relevant experience in Healthcare IT OR three-years working as an Epic Certified Analyst OR five years of experience in healthcare operations, either clinical or business.

Licensure

• Achieves applicable Epic certification within 90 days of completing Epic training.
• Some roles, may require multiple Epic certifications

Physical Demands/Work Environment

• Stand, walk, sit, stoop, reach, lift, see, speak, and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.
• Must be able to exchange accurate information with patients, family, peers, and medical personnel.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.