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State of OklahomaOklahoma City, OK
Job Posting Title Senior Taxpayer Support Specialist Agency 695 OKLAHOMA TAX COMMISSION Supervisory Organization Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation Job Description Senior Taxpayer Support Specialist- Taxpayer Resources Center Salary- $61,000.00 Why you'll love it here! TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you! There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees: Generous state-paid benefit allowance to help cover insurance premiums. A wide choice of insurance plans with no pre-existing condition exclusions or limitations. Flexible spending accounts for health care expenses and/or dependent care. A Retirement Savings Plan with a generous match. 15 days of paid vacation and 15 days of sick leave for full-time employees the first year. 11 paid holidays a year. Paid Maternity leave for eligible employees. Employee discounts with a variety of companies and venders. A Longevity Bonus for years of service. JOB SUMMARY The Senior Taxpayer Support Specialist primarily provides expert-level technical and customer service assistance to taxpayers as well as internal customers, such as their Taxpayer Support Specialist teams. This position requires advanced analytical skills, exceptional critical thinking, conflict resolution abilities, and sophisticated communication skills. The role serves as a high-level subject matter expert responsible for managing and resolving complex and high-impact issues, providing guidance on tax account discrepancies, and navigating complex tax systems. The position also serves as a frontline resource for resolving escalated or ambiguous issues, conducting in-depth account analysis, and guiding taxpayers and teammates through complex filing and compliance processes. High volume of communication occurs daily via phone, email, and live chat. Bilingual candidates are encouraged to apply. DUTIES AND RESPONSIBILITIES Serve as a primary escalation point for the most complex and emotionally charged sensitive taxpayer inquiries, account reviews, and resolution activities, utilizing advanced de-escalation and negotiation strategies. Lead cross-functional initiatives aimed at improving taxpayer experience, operational efficiency, and compliance outcomes. Provide mentorship and technical direction to junior team members Taxpayer Resource Specialists fostering a high-performance, service-oriented culture within the division. Serve as a subject matter resource for resolving high complexity taxpayer inquiries across multiple communication channels (phone, email, live chat), often requiring interpretation of tax law and independent problem resolution. Respond to taxpayer inquiries via phone, email, and in person, providing clear, concise, and accurate information regarding tax filings, returns, payments, adjustments, and refunds. Review taxpayer accounts, returns, adjustments, protests, and refunds; assist with corrections as needed, citing applicable Oklahoma state statutes and/or federal laws. Accurately complete and submit work items, case records, account updates, and documentation in accordance with agency policies and deadlines. Address and resolve account discrepancies, penalties, audit inquiries, or filing errors using advanced critical thinking skills; escalate complex cases when necessary. Stay informed of changes in tax legislation and regulations, and apply this knowledge in taxpayer interactions, explaining updates in simple, understandable terms. Demonstrate proficiency with tax software, forms (e.g., 1040, W-2, 1099), CRM systems, and call center technologies. Use advanced de-escalation techniques to manage difficult customer interactions professionally and empathetically, ensuring a positive taxpayer experience. Confidently instill trust in the taxpayer. Handle sensitive taxpayer information with the utmost confidentiality and adherence to data protection regulations. Manage multiple inquiries simultaneously, prioritize high-priority cases, and maintain accuracy and efficiency under pressure. Participate in ongoing training to maintain and enhance tax expertise; assist in onboarding and mentoring new team members. Collaborate with other divisions and departments to resolve complex tax issues and improve service delivery. Maintain strict confidentiality and comply with data protection protocols and agency policies. Additional duties include but not limited to: Consults with supervisor on returns or registrations requiring rulings based on statute or rule, as well as computer operations problems. Research, review, and process business registration applications, renewals, and sales tax exemption permit; verify bonding requirements and other agency documentation. Review and analyze waiver requests across all threshold amounts, determining request status, evaluating prior approvals or denials, and assessing compliance with applicable statutes, rules, and agency policy to ensure accurate and consistent resolution. Perform other job duties as assigned COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: In-depth knowledge of tax laws, tax filing requirements, tax forms, and tax software, as well as accounting, auditing methods, financial statements, and analytical principles. Expert in navigating complex tax-related systems and databases to extract, verify, and communicate accurate information. Strong knowledge of state and local tax regulations, including deductions, exemptions, credits, and updates in tax legislation. Skills in: Critical Thinking & Decision-Making: Independently evaluating complex tax scenarios, weighing multiple variables, and developing appropriate resolution strategies that balance compliance, fairness, and service De-Escalation & Conflict Resolution: Managing difficult interactions with professionalism, empathy, and composure, guiding customers to positive outcomes. Navigating sensitive conversations with professionalism and emotional intelligence; de-escalating difficult interactions with clarity and calm. Customer Service & Communication: Delivering clear, simple explanations of technical tax information with empathy, patience, and strong interpersonal skills in high-pressure environments. Time Management & Organization: Effectively managing multiple priorities, including high work volume while the coaching and technical development of team members. Technological Proficiency: Strong computer skills, including the use of CRM systems, communication tools (e.g., phone, email, chat), and Microsoft Office (Excel, Word, Outlook). Ability to quickly learn and adapt to tax software and legislative changes. Self-sufficiency: Provide accurate, timely information and work independently with minimal supervision. Abilities: Retain a high volume of complex and consistently evolving information and processes Mentor peers, support knowledge sharing, and contribute to a culture of continuous improvement and public service excellence Adaptable and resourceful, with a commitment to ongoing learning Manage high volume phone call and email communication MINIMUM QUALIFICATIONS A Bachelor's degree in accounting, finance, business, public administration, or a closely related field; AND three years of professional customer support experience in financial, government, healthcare or closely related field; OR an equivalent combination of education and relevant experience. PREFERRED QUALIFICATIONS Bilingual proficiency in English and Spanish. Experience in the leadership or mentorship capacity PHYSICAL DEMANDS Ability to sit and stand for extended periods of time. Exhibit manual dexterity and hand-eye coordination to operate a computer, keyboard, photocopier, telephone, calculator and other office equipment. Ability to see and read a computer screen and printed material with or without vision aids. Ability to hear and understand speech at normal levels, with or without aids. Ability to communicate clearly. Physical ability to lift up to 15 pounds, to bend, stoop, climb stairs, walk and reach. Duties are normally performed in an office environment with a moderate noise level. SPECIAL REQUIREMENTS Travel is not required for this position. A willingness to work additional hours, including overtime, during peak periods of the tax season to meet deadlines and ensure timely completion of tasks. Oklahoma Tax Commission's normal work hours are Monday through Friday, 7:30am to 4:30pm. This schedule may require minor flexibility based on the needs of the agency. The primary work location will be on-site at the Oklahoma Tax Commission. Occasionally, telework may be requested based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to work on-site with occasional telework at an off-site location, generally in the applicant's home. To work remotely, an applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. All offers of employment will be contingent upon successful completion of a fingerprint-based background check, reference check and federal and state tax compliance check. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
Posted 30+ days ago
State of OklahomaCleveland, OK
$30,534 - $32,614 / year
Job Posting Title Food Service Specialist I Agency 650 DEPARTMENT OF VETERANS AFFAIRS Supervisory Organization Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation Norman, OK (Cleveland County) Food Service I salary $30,534.40 ($14.68 hourly) plus the opportunity of a career progression to level II @ $32,614.40 ($15.68 hourly) after the completion of a 1-year trial period. Shift differentials $0.87 hour for hours on evening and night shifts worked only, does not apply for leave used. Biweekly benefit allowance for 2026 as follow: Health, Dental, Vision, Disability, Life Insurance, Supplemental Life Insurance, Dependent Life Insurance, Flexible Spending, and Daycare Account Employee only $377.15 Employee & Spouse $687.98 Employee, Spouse & Child $821.34 Employee, Spouse & Children $914.28 Employee & Child $510.51 Employee & Children $603.45 Retirement: Pathfinder is a 401K with 3 plan choices: Standard: 4.5% we put in 6% High: 7% we put in 7% Customized- You have the opportunity to put in any amount over 4.5% or 7%. We put in 6% for anything less than 7% and 7% for anything above 7%. You vest 20% each year. 1 year- 20% vested 2 years- 40% vested 3 years- 60% vested 4 years- 80% vested 5 years- 100% vested. Longevity bonus: Longevity begins after 2 years. You receive your first longevity payment in the pay period of your 2nd anniversary date. Longevity will increase every 2 years: $250.00 At least 4 years but less than 6 years $426.00 At least 6 years but less than 8 years $626.00 At least 8 years but less than 10 years $850.00 At least 10 years but less than 12 years $1,062.00 At least 12 years but less than 14 years $1,250.00 At least 14 years but less than 16 years $1,500.00 At least 16 years but less than 18 years $1,688.00 At least 18 years but less than 20 years $1,900.00 At least 20 years $2,000.00 (For each additional 2 years of service after the 20 years, an additional $200 shall be added to the account stated for 20 years of service.) Paid time off: Annual leave: 1-5 years- 15 days a year possible- 4.62 hours biweekly (based on hours worked 0.057692 per minute) 5-10 years- 18 days a year possible- 5.54 hours biweekly (based on hours worked 0.069231 per minute) 10-20 years- 20 days per year possible- 6.15 hours biweekly (based on hours worked 0.076923 per minute) 20 years plus- 25 days per year possible- 7.69 hours biweekly (based on hours worked 0.096154 per minute) Sick leave: 15 days a year possible- 4.62 hours biweekly (based on hours worked 0.057692 per minute) Maximum accruals and payouts: 0 to 5 years Maximum accruals 360 hours Maximum payout 240 hours 5 to 10 years Maximum accruals 784 hours Maximum payout 640 hours 10 to 20 years Maximum accruals 800 hours Maximum payout 640 hours Over 20 years Maximum accruals 840 hours Maximum payout 640 hours Holiday leave: 11 holidays accrued yearly to use within 6 months after accrual date. Admin Weather leave: All ODVA employees are considered essential personnel. ODVA employees are required to work during inclement weather. You will accrue up to 8 hours per day or 32 hours total of admin leave if you are working during inclement weather to use within the 6 months from the date of accrual. Military Leave: Military leave with pay is limited to thirty (30) days, specifically two hundred forty (240) hours of pay within a federal fiscal year, beginning October 1 and ending September 30. The employee must furnish the Appointing Authority the appropriate "military orders" which instructs the employee to report for active duty. Job Description Basic Purpose Positions in this job family are involved in handling, preparing, cooking and serving food for regular, modified and special diets at a state hospital, school, facility or institution. This includes maintaining clean and sanitary work, preparation and serving areas. Typical Functions Prepares foods, salads, and desserts; cooks or bakes a variety of items. Supplies unit with meat, fish or fowl as ordered; cuts and prepares meat, poultry or fish. Cleans and prepares foods using tools such as knives, slicers and peelers and equipment such as ovens and steamers; follows written diet orders. Operates dishwasher; gathers, cleans, stacks and hand washes or scours pots, pans, dishes, silverware and other cooking and baking utensils. Removes refuse from kitchen area; sweeps mops and scrubs kitchen, dining and storage areas. Labels, loads and delivers food carts or trays; picks up trays after use. Defrosts and cleans refrigerators, walk-in coolers and related equipment. Operates state-owned cars, vans, and/or other motorized transportation. Level Descriptor This is the basic level of this job family where employees are assigned simple and routine duties of handling, preparing and serving food. In this role they will perform tasks such as preparing toast, tea, and coffee, and maintaining the cleanliness of the food service area. Education and Experience Education and Experience: None required. Knowledge, Skills, Abilities and Competencies Knowledge, Skills and Abilities required at this level include knowledge of basic food preparation techniques; of food service operations; of proper sanitation practices; and of basic mathematics. Ability is required to carry out routine tasks to completion; to follow oral and written instructions; and to establish and maintain effective working relationships with others. Special Requirements Additional Job Description Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact
Posted 30+ days ago
Cox EnterprisesOklahoma City, OK
$16 - $24 / hour
Company Cox Communications, Inc. Job Family Group Customer Care Group Job Profile Customer Care Specialist I Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % No Work Shift Variable Compensation Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description This is a remote opportunity. You must live within 75 miles of Baton Rouge, LA, Oklahoma City, OK, Omaha, NE, Hampton Roads, VA or a surrounding community within those states. Training Begins on 2/16/2026 Connections are important, and we're not talking about pairing a Bluetooth. We're talking about that remarkable connection that happens between a customer and an associate who truly "gets" their needs. It's that contagious "I wanna keep coming back" connection that we aspire to make as commonplace as hipster podcasts. We're Cox Communications, part of the Cox family of businesses. We built our business and our brand on the notion of connections, with our customers and with our employees. We're on a quest for a full-time Call Center Customer Experience Associate- Remote who shares our passion for connectivity. This is a person who has some flexibility and is open to working a non-traditional schedule. If you're looking for a good company and want to work from home, this could be the job for you. As part of a customer experience driven team, you will earn an hourly rate of $18.00. If applicable based on your assigned work schedule, you will earn an extra $1.25/hour from 6pm-10pm and/or an extra $2.25/hour from 10:01pm-6am. We have a shift bid process that you will go through before you are finished with the training program. During this time you will work with your Onboarding Supervisor when schedules are shared for you to select. Our schedules are dependent on the needs of the business and when our customers need us. Therefore, you will see a mix of schedules that are 8 hour and/or 10 hour schedules for you to choose from. The schedules provided will match our operating model of a 24x7, 7 days a week, both weekend days and holidays, call center environment and may vary by location. If it sounds like we're on your frequency, then keep reading. What You'll Do You'll be a real-time troubleshooter for customers in need, helping them get their heads around their equipment and how to use it. From changing passwords to setting DVRs, you'll help them navigate challenges with clarity and professionalism. No IT degree required, just a passion for helping customers. You'll strive to resolve issues on the first call, ensuring our customers never get lost in a frustrating call transfer maze. You'll also provide world-class service by assessing customers' needs, suggesting products & services, adjusting billing, and arranging product solutions. And speaking of customer experiences, you'll totally own that. That means you'll be expected to think and act in ways that put our customers first, exceeding their expectations with world-class customer service. What's In It For You? Hey, what's a great job without the best possible technology at your fingertips? We know you're going to need the best workspace tools and technology and Cox makes sure you have the most innovative equipment and resources available so you can always be. There's no firewall between you and competitive pay, generous incentives, and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. Need to download some other benefits? We provide generous Paid Time Off (PTO), offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more. Growth is a good thing, and you'll have opportunities to learn and train so you can always continue sharpening your skills. And we'll encourage you to explore opportunities within the Cox family of businesses - from smart home automation and green modes of transportation to esports and clean energy- so that you can always look for new challenges and opportunities to make an impact. While we're looking for flexibility, we're also offering it! You like working from the comfort of your home, shoes off with your pup by your side? You can kick it in your own crib, connecting with customers remotely while working from home. For you to do your best work, you need an outstanding company culture supporting you. At Cox, we strive to be mindful of your bandwidth, with flexibility and a focus on quality of life. Our diverse, inclusive culture invites you to bring your authentic self to work. The mutual trust between our leadership and our teams means you're working in an environment that supports collaboration through innovation, and real change driven by people like you. Who You Are You're as comfortable with customers as you are with computers, handling both with sage-like wisdom and patience. Constant change doesn't clog up your bandwidth. You can adapt to whatever comes your way with curiosity and enthusiasm. You're personable, creating authentic connections with customers and can be a product ambassador to educate them on our products and services. You're confident in your ability to troubleshoot technical issues and upsell when the moment is right. You're always aiming for the Cloud, dedicated to constant improvement of your technical skills, knowledge, and understanding. Minimum Qualifications: You must live within 75 miles of the cities: Baton Rouge, LA, Oklahoma City, OK, Omaha, NE, Hampton Roads, VA or a surrounding community within those states. Working remotely could change at the discretion of the company. High school diploma, GED, or relevant work experience 6 months experience providing customer service or selling products and services You must have high-speed internet connection available in your home Preferred: 6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues 6+ months of experience working in a position that requires meeting sales goals Keen aptitude for helping customers and a customer experience focus 1-2 years of work experience in a customer service role, not necessarily specific to call centers Enthusiastic and personable, with the ability to adapt and thrive in constant change Previous telecommunications experience Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer- All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Posted 6 days ago
State of OklahomaOklahoma City, OK
$35,000 - $45,000 / year
Job Posting Title Documentary Visual Story Teller Agency 266 OKLA. EDUC. TELEVISION AUTH. Supervisory Organization Educational Television Auth Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation $35,000 - $45,000 per year Job Description OETA seeks an experienced visual and written script storyteller to join its award-winning arts and culture documentary program, "Gallery America". Must be able to shoot and edit long-form segments with a heavy emphasis on artistic videography, use of natural sound, and creative editing techniques using professional broadcast cameras and non-linear editing programs Preferred candidate will also be able to write creative scripts as needed on a project-by-project basis as well as work with team members and supervisors to provide and receive input throughout process. Projected work assignments may require some in-state and occasional overnight travel. PRINCIPAL RESPONSIBILITIES: Recording moving videos and still images in the field by operating Sony Cinema cameras. Edit on Adobe Premier. Posting content, including video, audio, text and still images to station website and other platforms. Maintain equipment in proper working condition. Work independently and as part of a team. REQUIRED QUALIFICATIONS: Successful completion of formal education in photojournalism, cinematography, or equivalent training and/or job-related work experience. Work experience with ENG video recording equipment required. Experience with Avid non-linear editing system or other non-linear system required. Understanding visual storytelling with effective pictures, lighting, and audio. Excellent verbal and written communication skills. Able to manage time to meet project deadlines. Valid driver's license and reliable transportation. PREFERRED QUALIFICATIONS Ability to work a flexible schedule including nights and weekends. Ability to shoot and edit with speed and creativity. Ability to lift up to 40lbs. Ability to do photography and reporting that requires mobility in variety of indoor and outdoor locations exposed to prevalent weather conditions and terrain. Ability to travel long distances in state vehicle with some overnight travel possible. Expenses will be reimbursed at rates provided by Oklahoma law. Ability to produce high-quality content across all platforms on deadline. Please include writing samples and a link in your resume to samples of your work. COMPENSATION: $35,000 to $45,000 A generous benefit package including health, leave, retirement plus much more is included. OETA IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact
Posted 30+ days ago
Ledic Management GroupBroken Arrow, OK
Envolve Community Management Company owns and professionally manages apartment communities located in select markets throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to live. A wide variety of opportunities await you at Envolve from residential apartment management, leasing, maintenance and more. We, the Envolve team, are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company. Currently, Envolve is searching for a Maintenance Technician/Painter to work at Indian Springs Apartments in Broken Arrow, OK. The Maintenance Technician/painter will perform general maintenance and repairs and apply specialized skills in areas such as HVAC, plumbing, painting, and electrical as well as assist the Maintenance Supervisor. Description: The successful candidate must have experience in painting, plumbing, electrical, and carpentry. A commitment to exceptional customer service is critical. The Maintenance Technician/painter will perform general maintenance and repairs and apply specialized skills in areas such as HVAC, plumbing, painting and electrical as well as assist the Maintenance Supervisor. Qualifications: Ideal candidate has HVAC certification with (3) plus years of Maintenance Technician experience. Must be able to move heavy equipment safely, using proper equipment. This candidate must be available for emergency maintenance calls 24 hours a day, seven days a week. Experience in painting is a must. Background Screening and Drug Test Required Benefits: Medical, Dental, and Vision Insurance, Short Term and Long Term Disability Plans • Company Paid Life Insurance • Apartment Discounts • 401k Plan • Paid Holidays • Paid Time Off EOE: Minorities/Females/Disabled/Veterans
Posted 30+ days ago
Freese and Nichols, Inc.Oklahoma City, OK
Freese and Nichols is seeking an experienced Project Manager to join our Central Plains Construction Services Group in Oklahoma City. This role will serve as a Construction Manager, overseeing transportation infrastructure projects. Provide supervision to inspectors and other construction managers assigned to projects. Coordinate assigned work to ensure continuity, consistency, and quality. Collaborate with design teams to facilitate responses to RFIs and submittals and/or construction issues. Supervise the observation and inspection of ongoing construction work including material sampling and testing as well as measuring qualities and communicate with contactor about non-conforming work. Review contractor's work for compliance with contract documents and clarify contract documents for the contractor. Oversee the development and management of change/field orders, updates to construction schedule, submittals, request for information (RFI), claims, pay requests, construction meetings, and construction closeout process Define tasks to be conducted by others, and provide general supervision, review, and approval. Responsible for collecting, correlating, and preparing recommendations and conclusions for final reports. Determine and schedule required project. Evaluate and analyze project decisions to ensure objectivity, soundness of design, and impact of those decisions on schedule, budget, and needs. Maintain established schedule. Keep the Group Manager and/or Project Manager aware of all project activities, responding promptly to needs, problems, or requests associated with project design. Prepare for and facilitate construction meetings including agendas and minutes. Read plans and specifications to be able to ensure construction is in accordance with plans and specifications. Remain state-of-the-art on existing and pending regulations and related technological advancements. May serve as Project Manager for large complex projects requiring intergroup skills and consultants. Communicate with owner to understand owner's needs and clarify owner's objectives and relay information to Freese and Nichols and contractor. Conduct pre-construction conferences. Support the design phase process and risk management efforts for projects as assigned (constructability reviews, advisor, etc…) Participate in the administration, interpretation, and implementation of contracts. Extensive contact with the client, client's staff, regulatory agencies, other engineering firms and contractors/subconsultants. Responsible for tasks related to sales and marketing including supporting business development efforts. Qualifications 8+ years experience within the construction and design industry including specific experience in making independent decisions on engineering problems and methods B.S. degree in Civil Engineering or related field Oklahoma Professional Engineer Registration. Fully proficient and ability to mentor others using project management information systems (Example FNI Manager, Site Manager, AWP, etc.) Understanding of Alternate Project Delivery Methods Working knowledge of MS Office (Word, Excel, etc.) Preferred Qualifications ODOT/OTA Resident Engineer experience for Transportation Projects Certified Construction Manager Certification About Freese and Nichols At the heart of our culture is our LEADS values (Learn continuously, Engage as family, Act with integrity, Deliver quality, and Serve always). Each year, our employee engagement survey confirms that our leaders and our employees live our values. We strive to be the firm of choice for clients and employees through innovative approaches, practical results, and outstanding service. For more than 130 years, we have been planning and designing the infrastructure our communities need: developing water supplies, designing roadways and bridges, preparing for natural disasters, and much more. Besides our comprehensive benefits package (see more at https://www.freese.com/services/benefits-that-work/ ), we offer paid overtime for salaried employees, an annual bonus, and access to company cabins in Red River, New Mexico. We are proud of our flexible work environment which includes a hybrid schedule with up to 40% of remote work, and an alternative work schedule program which provides a day off every other Friday. Join our team of 1,300+ employees as we grow from Virginia to Colorado. Learn more about working here at https://www.freese.com/careers/ . Freese and Nichols is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based upon race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. #LI-Hybrid
Posted 30+ days ago
Crafton TullYukon, OK
Description Are you looking for a career that combines your passion for your craft with true ownership? Crafton Tull is a 100% employee-owned planning, design, and surveying firm dedicated to improving communities. As an employee-owner, you'll have a direct, long-term stake in Crafton Tull's continued success. This sense of ownership drives everything we do. We're focused on creating a work environment that cultivates happiness and fulfillment both on and off the clock. Our programs empower our people to succeed, while preserving the important balance between work and life. Join us and become part of a team that values your professional growth and invests in your future. Join our team. Own your future. Benefits: Employee Stock Ownership Two Medical Plan Options Health Savings Account with Company Match Dental & Vision Employer Paid Life & Disability Traditional and Roth 401(k) with Company Match Paid Time Off Bank Extended Illness Bank Incentivized Wellness Program Employee Recognition Program Employee Assistance Program Student Debt program Tuition Assistance And More Civil Engineer, E.I. or P.E. SUMMARY: Plans, designs, and produces engineering construction drawings for residential and commercial land development projects by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Analyzes preliminary data including reports, studies, maps, drawings, site topography, and aerial photographs for project planning and design. Calculates cost, determines feasibility of project based on analysis of collected data, and prepares detailed cost estimates. Uses computer assisted engineering and design software to perform calculations and create engineering documents. Design grading, utilities, and paving systems for commercial, industrial, multi-family, and single-family developments. Meets with client periodically to coordinate changes, communicate additional requirements, receive input, answer questions, and resolve issues. Coordinates with local and state agencies to obtain required approval and permits for assigned projects. Coordinates project activity with appropriate officials, support staff, design consultants, contractors, and other entities. Tracks project progress and prepare reports of activity in accordance with regulations, company policy and client needs. Research regulations, products, and design techniques to support project needs. Keeps abreast of changing techniques, materials, codes, regulations and software through attendance at seminars, briefings and other forums Performs other duties as assigned. SUPERVISOR RESPONSIBILITIES: This position has no supervisory responsibilities. COMPETENCIES: To perform this job successfully, an individual should demonstrate the following competencies: Detail oriented Planning, organizing, and coordinating Leadership Excellent communications skills - listening, understanding, and responding Teamwork and Cooperation Professionalism Analytical Creativity Flexibility Innovative thinking Requirements QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: Bachelor's degree (BS) from an accredited Engineering school in a four-year college or university. CERTIFICATES, LICENSES, REGISTRATIONS: Must be a certified Engineer Intern (EI), a recent new graduate seeking EI certification. LANGUAGE SKILLS: Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to write speeches and publication articles that conform to prescribed style and format. Ability to effectively present information to top management, public groups and/or boards of directors. MATHEMATICAL SKILLS: Ability to work with mathematic concepts such as algebraic functions and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. REASONING ABILITY: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of CAD software such as Autodesk Civil 3D; Design SOFTWARE; Internet; Spreadsheet and Word Processing software. OTHER QUALIFICATIONS: Must possess a valid driver license and be able to travel up to 30% of the time. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to: sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a temperature-controlled office setting. On occasion, the incumbent will be required to travel for meetings in all weather conditions. The noise level in the work environment is usually moderate. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Posted 1 week ago
Taco BellOklahoma City, OK
Late Night Team Member Oklahoma City, OK " You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees." Late Night Team Member This position is for a night owl who can work during the evening into the early morning hours. You enjoy people and providing friendly, accurate service to customers as well as your teammates and managers. Key responsibilities include greeting customers in the restaurant or drive-thru, taking and ringing up orders, handling payment and thanking customers. You'll also prepare and store food ingredients, assemble food and beverage orders, check to make sure they're correct, package products, and maintain a clean, safe work and dining environment. Team Member behaviors include: Being friendly and helpful to customers and co-workers. Meeting customer needs and taking steps to solve food or service issues. Working well with teammates and accepting coaching from management team. Having a clean and tidy appearance and work habits. Communicating with customers, teammates and managers in a positive manner. This Summary Overview generally describes key job standards for Taco Bell Corporate employees. It is not all--inclusive, and a similar job at other Brands, Franchise or License locations may be different.
Posted 2 weeks ago
TenstreetTulsa, OK
Tenstreet is a growing, fast-paced, SaaS business providing solutions for the transportation industry. Together we're disrupting the ways in which companies recruit, onboard, and manage drivers. We're a team of overachievers who excel in execution, collaboration, and problem solving. This is a hybrid position based in Tulsa, Oklahoma. The People Ops team champion Tenstreet's vibrant culture. They aim to approach individuals on the team holistically rather than a cog or resource in a machine. They're enthralled with understanding the gifts, passions, abilities, potential and experiences of everyone at Tenstreet. The People Operations team at Tenstreet has tremendous leverage across every aspect of the day-to-day business. This influence in shaping the future of Tenstreet is not aspirational, but a vital part of our strategic growth as a business. As a result, we're looking for someone with experience in shaping real outcomes in business operations. People Operations at Tenstreet is not the same as HR and we've built an unorthodox approach to cultivating the culture. As a result, sometimes more traditional terms and titles don't directly apply to the way People Ops functions within Tenstreet. This job post is our best attempt to translate what we do with more traditional People Operations and HR teams. This People Ops team member will focus on belonging and becoming (traditional terms might be "engagement" and "development") across Tenstreet. You'll help new team members acclimate, grow, and succeed while partnering with leaders and individual team members to strengthen and co-create the culture. The People Ops Team member will be responsible for: Cultivating Team Member Experience: Through the context of relationships, you'll design and implement initiatives that create the best opportunity for team members to find success. This includes the ongoing onboarding of new Tenstreet team members from the first day to the end of their first year, through cohorts and ongoing coaching. Championing Tenstreet's Culture: Set the table for new team members to be successful by leading them to discover, embrace and co-create Tenstreet's unique virtues and practices. Supporting Development: Facilitate, moderate and curatetraining and strategic experiences that foster personal and professional growth. Collaborating Across People Ops: Work closely with team members to ensure smooth pre-hire and post-hire processes. Driving New Initiatives: Lead People Ops projects aligned with your strengths and emerging skills. Other related tasks as needed. You may be a fit if: You communicate effectively and naturally build trusting relationships. You're a confident, proactive, capable leader who gets things done. You think strategically about culture and engagement. You are a highly motivated, driven, and self-starting individual with a positive attitude. You bring integrity, accountability, and attention to the lasting effects of everything you do. You think a lot about the personalities and motivations of people and can connect those to meaningful activities in the organization. You find yourself captivated with systemic ways in which people within an organization belong, connect, grow and learn. You not only have a history of diagnosing systemic problems in a scaling business but have found success in altering the way the core business functions for both better profitability and aligning untapped potential of individuals within the business. Your school of experience involves experimenting with new initiatives that iterate to better care for people and also align with business goals. You understand that growing businesses grow opportunity for individuals within the team and can balance the occasional tension between the two. Our team comes from a variety of backgrounds. While no experience perfectly translates to what the People Ops team does at Tenstreet, maybe you have some experience in areas that translate. With that in mind, these may be true: You've been sought out as a coach by individuals or groups as they effect change within a growing business. You've partnered with executive leaders to make strategic business plans and their impacts on people within a business. You've led or been a crucial member of a People Team in growing business. You're an HR Business Partner who leans into strategy and partnership rather than policy and support. You have experience in adult education and facilitating the learning journey of individuals who are engaged and growing. You've facilitated strategic initiatives to develop emerging leaders. What we'll provide you: A unique opportunity to be a meaningful part of a People team that is creating a new and intentional way of leading people in a modern business. A positive and generative work environment enabling you to develop your skills, collaborate with other professionals, and invest in others. A work community that strives to take great care of you and provides great benefits like great compensation, health insurance, dental, vision, 401k, PTO and others. What we'll provide you: A unique opportunity to be a meaningful part of a People team that is creating a new and intentional way of leading people in a modern business. A positive and generative work environment enabling you to develop your skills, collaborate with other professionals, and invest in others. A work community that strives to take great care of you and provides great benefits like great compensation, health insurance, dental, vision, 401k, PTO and others. #SWLI
Posted 1 week ago
EZCORP, Inc.Muskogee, OK
$13 - $15 / hour
Address: 1102 N. Main Muskogee, Oklahoma 74401 Brand: EZPawn Pay range is based on experience from $13.00 per hour to $15.00 per hour. We want you to join us for a career - not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we'll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Latin America. We are passionate about customer service and our Team Members. We are currently hiring for Retail Shift Manager (Lead Pawn Broker) and we would love to have you join our team. EZCORP provides our full-time Team Members with a comprehensive benefits package to help you achieve your optimal work/life balance. Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment. Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position! Complete the initial 5-week paid training program and earn a $.50 raise and transition to Lead Pawnbroker upon completion of the program Enhance your leadership skills through our structured leadership training programs Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store In addition to a great career, here are some of the other things we offer our Team Members: Free Health Insurance* Competitive Wages Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance Great Working Hours 401(k) with Company Match Generous Paid Time Off Holiday Pay Store Discount Here's what you can expect as a Retail Shift Manager (Lead Pawn Broker): You will provide outstanding customer service and build solid relationships with customers, all while promoting sales and making deals for a wide variety of pawn items. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives while leading and influencing Team Members around you through coaching and hands-on involvement. As a Shift Manager, it will be your responsibility to provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition. If you like the idea of building a rewarding career, developing others, and helping to create a great customer experience, we want to talk with you! Other Shift Manager duties include: Processing loans and extensions Coming to jointly satisfactory terms regarding items to be pawned Performing opening and closing store procedures Supervising and coaching store Team Members Requirements for the Retail Shift Manager (Lead Pawnbroker) role: The ideal candidate will possess an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important you display excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships. Additional requirements for the role include: High school diploma or GED Minimum 1 years of supervisory, key holder, or team/shift lead experience Able to pass a criminal background check and drug test Valid driver's license and auto insurance Adhere to all Company policies, procedures, and regulations Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus Sales background, a plus Bilingual, a plus No cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan.
Posted 5 days ago
Teledyne TechnologiesStillwater, OK
$114,800 - $153,100 / year
Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. Job Description The Trade Compliance Manager, Detection is responsible for leading the successful implementation of trade compliance requirements in functional areas at Teledyne FLIR Detection or any other assigned Teledyne or Teledyne FLIR facilities. The individual will also be tasked to generally assist with trade compliance licensing efforts at Teledyne FLIR Defense or any other assigned Teledyne site and to closely monitor and advise the business on changes to any trade compliance related regulations impacting the business. The Trade Compliance Manager will serve as the primary trade compliance liaison with facility leadership and operations at Teledyne FLIR Detection locations including Elkridge, MD, Oak Ridge, TN, Stillwater, OK and West Lafayette, IN. The person must be well rounded in all trade compliance disciplines to effectively drive compliance, licensing and regulatory oversight. This role will require high business acumen, active engagement, and forward-thinking involvement in business operations. This unique partnership with Teledyne businesses is part of our strategic plan to make compliance a strategic advantage. Primary Job Duties & Responsibilities: Responsible for the implementation of Teledyne FLIR Detection site-level trade compliance, standard practices, and training programs that align to corporate trade compliance program requirements. Provide proactive, solution-oriented, daily operational guidance and internal customer support, as necessary, to facilitate compliant business transactions. Support corporate initiatives and projects and routinely communicate with corporate trade compliance leadership to ensure effective program execution at sites. Play a key role in the strategic planning process and execution of day-to-day activities at the facility level. Proactively identify risks and compliance challenges that may arise and develop and monitor metrics and Key Performance Indicators (KPIs) to monitor the overall health of trade activities. Responsible for working as a liaison between business operations and other trade compliance functions, including Customs and Traffic. Participate in trade audit preparation activities, work with other site leads to drive consistency, where possible, in operating procedures and handle investigations and corrective actions as necessary. Provide operational support including but not limited to transactional due diligence, international travel and visitor reviews and approvals, jurisdiction and classification assistance and other support to ensure compliance. Review business requirements to identify what export/import authorizations are required in compliance with EAR (or ITAR when applicable). Evaluate international trade requests to determine appropriate export approval actions; draft and prepare license applications or adjudicate and document eligible EAR exceptions using OCR EASE Global Trade Management System to assist the licensing team when necessary. Manage export requirements to ensure compliance with authorization approvals and conditions, identify and conduct export license training as needed. Monitor issuance of new trade compliance regulations daily that would impact Teledyne FLIR Defense businesses. Prepare notices of any regulatory change that may impact Teledyne FLIR Defense businesses and provide such notices to management. Address trade compliance questions as they arise. Job Qualifications: Bachelor's degree or higher in a related discipline preferred. 7+ years of relevant experience in import & export controls in high technology, defense or aerospace environment. Expert in ITAR and EAR regulations with extensive experience with Customs Regulations, Foreign Trade Regulations (FTR), Office of Foreign Assets Control (OFAC) Sanctions, Boycott Requirements, Dual Use and Multilateral Control Regimes. Experience performing and reviewing jurisdiction and classification determinations for export purposes. Knowledge of EAR and ITAR licensing requirements and familiarity with license exceptions and exemptions. Previous experience in a similar capacity with a high tech/defense firm with large volumes and licensing agreements. Proficient with Microsoft Office Products (Word, Excel, PowerPoint, Visio, SharePoint), OCR and SAP. Strong leadership skills with a willingness to lead, create new ideas, and be assertive. Able to serve as a resource to others in the resolution of complex problems and issues. Able to constructively work under stress/pressure when faced with multiple deadlines and workloads; able to make sound and timely business decisions. Able to work independently and constructively with minimal supervision. Strong time management, organization and program management skills. Reputation for, and absolute commitment to, integrity and professionalism. Excellent communication skills, both verbal and written, and strong presentation skills. Able and willing to travel up to 25% Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce. #FLIR Salary Range: $114,800.00-$153,100.000 Pay Transparency The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position. Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions. Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
Posted 30+ days ago
State of OklahomaOklahoma City, OK
Job Posting Title Temporary Laborer Agency 025 OKLAHOMA MILITARY DEPARTMENT Supervisory Organization Oklahoma Military Department Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Part time Job Type Temporary Compensation Job Description Basic Purpose Positions in this job family are assigned responsibilities for performing or supervising a variety of unskilled to semi-skilled manual labor and general repair duties or assisting craft personnel in any one of the several mechanics, grounds maintenance or building trades. This primarily involves performing routine tasks which consist of manual labor or providing assistance to skilled trades and crafts workers in completing skilled tasks or projects. Duties performed generally require very little training or experience such as mowing lawns, trimming trees and shrubs, planting flowers, picking up trash, assisting in building maintenance or repair and similar work. Typical Functions Cuts grass, weeds, trees and brush; cleans culverts, drains and ditches; moves, loads and unloads materials, supplies and equipment; hauls or carries sand, lumber, asphalt and cement or other materials; occasionally operates forklift or tractor. Assists skilled craft workers, including machinists, carpenters, plumbers, masons, electricians or welders by carrying materials and tools, picking up materials from suppliers or performing unskilled tasks, such as mixing concrete or mortar, digging holes and tearing out walls; moves furniture, oxygen tanks and other heavy equipment at an institution, building or site. Digs post holes and ditches; mows lawns, trims shrubs, rakes grass and trash, sweeps walks and cleans rest rooms; chips, scales, cleans and scrapes ironwork; assists in setting up or moving scaffolds; sweeps, mops and buffers floors; picks up trash and performs general clean-up and custodial duties. Level Descriptor This is the career level of this job family where employees are assigned responsibilities at the full performance level for performing a variety of routine tasks involving unskilled to semi-skilled manual labor or general repair and maintenance duties or assisting in the completion of various skilled tasks by performing basic tasks such as moving materials and equipment, mixing concrete, digging holes, tearing out walls, and similar duties. Education and Experience Education and Experience requirements at this level are none. Knowledge, Skills, Abilities and Competencies Knowledge, Skills and Abilities required at this level include knowledge of the tools, equipment, methods and practices of the general building and mechanical trades. Ability is required to follow simple oral instructions, and to physically perform heavy manual labor. Skill is required to use hand tools and high speed power tools, and to perform the less skilled aspects of the mechanical and building trades. Special Requirements Additional Job Description Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact
Posted 30+ days ago
State of OklahomaLe Flore, OK
$40,600 - $47,100 / year
Job Posting Title Heavy Equipment Operator Agency 345 DEPARTMENT OF TRANSPORTATION Supervisory Organization Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation Heavy Equipment Operator, Level I $40,600.00 Heavy Equipment Operator, Level II $47,100.00 Why You'll Love Working Here: Our benefits go beyond the basics, offering annual benefit allowances, a variety of health, dental, and vision plan options, paid annual and sick leave that rolls over each year, 11 paid holidays, robust retirement savings plans, and an EAP & wellness program to support you every step of the way. Annual Benefit Allowance: The benefits allowance covers up to $20,538.24 for employees and their dependents to enroll in benefits. Comprehensive Insurance Plans: The State offers several different medical, dental, and vision plans to better fit your needs. Including options to enroll in a Health Savings Account (HSA) or a Flexible Spending Accounts (FSA). Retirement Savings Plans: Pathfinder Defined Contribution Plan: available to employees who began State employment after November 1st, 2015. Employer matches 6% with an employee contribution of 4.5%. Employer matches 7% with an employee contribution of 7% or above. OPERS Defined Benefit Plan: available to returning employees who were previously enrolled in OPERS. Annual & Sick Leave (PTO): 15 days accrued annually during the first 1-5 years of service. 18 days accrued annually for 5-10 years of service. 20 days accrued annually for 10-20 years of service. 25 days accrued annually for over 20 years of service. Sick leave: Accrued at 15 days per year Paid Holidays: 11 paid holidays per year Longevity Pay: Longevity payments are paid annually to eligible State employees with a minimum of 2 years of State service. Employee Assistance Program (EAP): EAP is a cooperative effort between employees and administration to help employees gain access to professional services in resolving personal problems. Job Description Position Title: Heavy Equipment Operator Department: Operations Division: 2 Report to: Road Maintenance Supervisor FLSA Status: Non-Exempt Location: 194286 US 271, Antlers, OK 74523 Note: Candidates selected for positions at the Oklahoma Department of Transportation may be required to complete a pre-employment background check and drug screening before beginning employment. Some positions may also require applicants to participate in a Physical Abilities Demonstration and be rated as capable of performing the essential functions of this job family. Basic Purpose Positions in this job family are responsible for operating power equipment and performing related tasks in the maintenance and repair of highways. Typical Functions Operates equipment or heavy machinery such as trucks, tractors, road graders, bulldozers, front- end loaders, cranes, backhoes, paint machines, semi-trailers, snow removal equipment and other equipment as needed. Performs minor repairs and maintenance on equipment and facilities. Repairs failures in the roadway shoulders or bridge decks. Repairs and/or replaces signs, posts, guardrails and fences. Provides traffic control assistance using a stop/slow sign or flag to direct highway traffic. Applies herbicide to highway rights-of-way to control weeds and other unwanted vegetation. Remove debris including tires, animal carcass, spilled items and other obstacles. Level Descriptor Level I This is the basic level where incumbents work under close supervision operating and maintaining power equipment and performing related unskilled and semiskilled tasks in the construction, maintenance and repair of highways. Level II This is the career level where incumbents perform skilled work at the full performance level in operating heavy equipment used in highway construction or repair and also perform a variety of routine highway maintenance duties. Knowledge, Skills, Abilities and Competencies Level I Knowledge, Skills, and Abilities required at this level include knowledge of the safe operation and or heavy machinery. Ability is required to perform manual labor; to maintain and operate power equipment; and to follow instructions. Level II Knowledge, Skills, and Abilities required at this level include knowledge of the operation and servicing of equipment or heavy machinery used in highway construction and maintenance; of materials used in highway construction and maintenance; and of proper highway traffic control during maintenance operations. Ability is required to operate heavy equipment or machinery used in highway construction and maintenance; to use highway construction and maintenance materials; to follow instructions; and to communicate effectively. Education and Experience Level I Education and Experience requirements at this level are none. Level II Education and Experience requirements at this level consist of one year of experience in operating heavy equipment. Special Requirements Possession of a valid Oklahoma driver's license at time of employment. Some agencies may require possession of a valid Oklahoma commercial driver's license, class A or B with appropriate endorsements referenced in United States Department of Transportation Title 47, Chapter 6, Section 101 et seq. at time of appointment. Persons appointed to positions at the Oklahoma Department of Transportation or the Oklahoma Turnpike Authority must possess or obtain a commercial driver's license, class A, no later than five months from the date of appointment. ODOT employees are required to have a CDL tank vehicle endorsement. Applicants must take and pass drug test prior to appointment. Such tests will be administered through the appointing agency. This requirement is referenced in 49 Code of Federal Regulation, parts 40 and 382. Applicants must be willing and able to perform all job- related travel normally associated with this position; be willing to work hours other than on regular shifts during emergency situations; and possess a telephone in residence to receive emergency on-call duty messages. While performing the duties of this job, the employees are frequently required to stand, walk and reach; and talk and hear. Routinely, employees are required to sit; to manipulate or feel objects, tools or controls; climb or balance; and stoop, kneel, crouch or crawl. Employees must regularly lift 80 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. Agencies may have determined positions in this job family to be safety sensitive as defined by 63 O.S. § 427.8. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
Posted 30+ days ago
PwCTulsa, OK
$77,000 - $214,000 / year
Industry/Sector Asset and Wealth Management Specialism Industry Tax Practice Management Level Senior Associate Job Description & Summary At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax regulations and optimise their tax positions. Those in tax compliance at PwC will focus on validating clients' compliance with tax laws and regulations. You will review and analyse financial data, prepare and file tax returns, and assist businesses in meeting their tax obligations while minimising risks of non-compliance. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Financial Services Tax team you will work with many of the world's largest renewable energy companies to develop and implement creative tax solutions. As a Senior Associate you will analyze complex problems, mentor team members, and maintain exemplary standards while building meaningful client relationships. This role offers the chance to tackle challenging issues introduced by the Inflation Reduction Act, allowing you to drive client engagement workstreams and enhance your technical knowledge. Responsibilities Drive client engagement initiatives related to the Inflation Reduction Act Work with clients to develop innovative tax strategies Supervise project workstreams and maintain operational standards Foster substantial relationships with key stakeholders Utilize technical knowledge to solve complex problems What You Must Have Bachelor's Degree 2 years of experience What Sets You Apart Being successful as tax technical business advisor Demonstrating familiarity with CRM systems Having experience with complicated partnership structures Possessing knowledge of tax matters in renewable energy industry Demonstrating a desire to learn more about renewable energy industry Travel Requirements Up to 20% Job Posting End Date Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $77,000 - $214,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
Posted 30+ days ago
Advance Auto PartsSand Springs, OK
Job Description A General Manager must be committed to inspiring our team, as well as helping our Customers succeed and growing our business with integrity. Professional level sales and management position capable of supporting functions on both sides of the business. The role requires understanding of store systems, automotive systems, parts knowledge and has the ability to identify, troubleshoot and project assist for DIY. Responsible for developing and maintaining Professional Customer relationships and program growth. Is accountable for achieving financial metrics and maintaining service and appearance standards. Position is exempt and requires a minimum of 50-55 hours per week (excluding meal break periods). The average schedule is 5-6 days a week, 11 hour shifts, including rotating nights and weekends, with an hour for lunch. Additional hours may be required based on staffing, store conditions, sales to target, and other business demands. General Managers are required to work a schedule based on the needs of the business. Primary Responsibilities Achieve overall store sales goals and service objectives Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store Team Members Ensure execution of all inventory and operational standards Coach all Team Members to deliver on Customer expectations (DIY and Professional) Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties) Ability to lead change management Embrace diversity and foster a respectful environment for both Customers and Team Members Secondary Responsibilities Provide DIY service including battery installation, testing, wiper install, etc. Assist District/Region in other functions upon request Success Factors Friendly communication Ability to locate and stock parts Safety knowledge and skills Ability to become ASE P2 certified or ASE ready equivalent Ability to execute and train project and product quality recommendations Advanced parts lookup and sourcing Ability to source from numerous places including special order, FDO, second source, etc. Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services Ability to execute and train inventory systems and store equipment Ability to execute and train POS and Parts lookup systems Ability to review and analyze P&L statement Ability to recruit, select, hire and develop quality Team Members Ability to build and grow relationships with Professional Customers Essential Job Skills Necessary for Success as a General Manager Working knowledge of automotive systems preferred Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers and upper management Use Microsoft software effectively (Word, Excel required; PowerPoint preferred) Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent Ability to review and analyze business reports, such as profit and loss statement (P&L) Hold others accountable, inspect work quality and give feedback in a way that is inspiring Ability to work an assortment of days, evenings and weekends as needed Prior Experience that Sets a General Manager up for Success 2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail environment Successful experience managing profitability; proven financial and business acumen Education, Certificates, Licenses, Registrations High school diploma or general education degree (GED), Bachelor's degree in business or a related area preferred. Must have a valid driver's license ASE certification preferred, but not required Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate. Base salary will likely be between $40,000 and $55,000 plus Bonus (Actual salary is negotiable and will be determined by the hiring manager later in the process) (Most Starting offers go out in the middle of this range) BONUS Bonus is calculated off 2 metrics Metric 1: 6% commission on every comp dollar, paid every 4 weeks Metric 2: .45% commission of every controllable profit dollar (Controllable profit is profitability of the products sold after costs of Labor, Shrink, and MyDelivery are removed), paid quarterly BENEFITS Benefits: 1st Day of 401k Eligible & Company Match (Fully Vested & up to 4%) After 30 Days: Medical, Dental, Vision, 401k PTO, Life, STD/LTD, pet insurance, and EAP. Will spend 1 week traveling for training GM I The leadership position of GM 1 is required to work a minimum of 52-55-hour work week, with 1 weekend off per month. A GM 1 store will consist of a RPP and a CPP and 3 key-holders with a total of 6-10 TMs for that store. Each store will receive 1 truck of freight from a DC a week. The role of the GM will be to uphold operational and customer service excellence and to control 4 Wall OI including Labor, Payroll, and Scheduling. The GM is responsible for developing and maintaining Professional Customer relationships and program growth. Lastly, the GM is also responsible for company policy, procedures, and training while holding the team accountable to those standards. #LI-BS2 California Residents click below for Privacy Notice: https://jobs.advanceautoparts.com/us/en/disclosures
Posted 1 week ago
Pacific SunwearTulsa, OK
Inactivated 7/31/2023 Reactivated 10/1/2023 Inactivated 2/7/2025 Reactivated 6/4/2025 for BTS
Posted 30+ days ago
Vectrus (V2X)Vance Air Force Base, OK
ESSENTIAL FUNCTIONS: The essential functions include, but are not limited to, the following duties. Additional essential functions may be identified by the organization and listed as such in the incumbent's performance appraisal element. Various tasks may be assigned under each essential function. Those that are listed under the examples of work are not all inclusive; they are examples only and may be amended or added to as needed by the organization. Inspecting and repairing ground support equipment Installing and removing Quick Engine Change (QEC) kits on aircraft engines Dealing with Coworkers/Clients/public JOB DUTIES: Responsibilities may include, but are not limited to: Performing engine QEC buildup actions, both assembly and tear down. Uses automated maintenance data systems to maintain equipment records, and document maintenance actions, maintains external fuel and grounding systems Inspects, tests, and operates GSE to determine equipment serviceability and proper operation Services equipment with fuel, oil, water, coolant, hydraulic fluid, refrigerant, and compressed air, disassembles and assembles malfunctioning GSE accessories and components Removes, disassembles repairs, cleans, treats for corrosion, assembles, and reinstalls GSE components and accessories Stencils and marks GSE in accordance with technical publications, stores, handles, labels, uses Disposes of hazardous materials and waste in accordance with all state, local, and federal environmental standards and regulations Operates, cleans, inspects, and services GSE towing vehicles; provides dispatch service for GSE, including positioning equipment to support aircraft maintenance and flying operations. Practices good housekeeping, tool control, Foreign Object Damage prevention and safety at all times. Additional responsibilities include working with a variety of repair and test equipment including welders, torches, pressure testers and electrical testers to name a few. Completing all required documentation and tagging requirements of QEC items. Order QEC parts from COMBS. Refer to technical publications to determine specifications to be met. Track and record calibration dates to insure that support equipment is up to date. Keep files with documentation and certifications of calibrated equipment. Ensure that equipment is sent out for calibration when due. Ensure that all equipment is accounted for. Assign I.D. numbers to each piece of equipment. When turning over equipment to the operating command make certain to have them sign a receipt for all equipment to keep on file in COMBS. Each LD. number must have a file of record. Performs maintenance and inspections on (GSE) according to applicable maintenance manuals, manufacturer specifications and FAA regulations. Research and order materials for repair of support equipment. Performs engine QEC build-up actions, i.e. assembly and teardown. Cleaning of warehouse, shops, offices and restrooms as required. Clerical and other assigned duties as required. Prepares GSE for storage and transportation Other Duties as assigned Abide by all Company policies and procedures not otherwise noted above. QUALIFICATIONS: Knowledge, Skills, and Abilities (Required Skills include the ability to:) Understanding of scheduling techniques and technical order requirements. Ability to accurately troubleshoot and repair complex aircraft engine/support equipment systems. Mental and visual ability to read and understand detailed technical publications and instructions. Ability to communicate effectively, both orally and in writing. Ability to deal courteously with the customer. Knowledge of generally accepted accounting principles sufficient to perform the job, duties, and tasks associated with the position. Knowledge of contractual requirements. Extensive working knowledge in logistics and data information systems. Education and Experience: Graduation from a standard four (4) year high school or equivalent (GED). Thirty-six (36) months in one or more of the maintenance trades or the Minimum three (3) years recent aircraft maintenance experience Valid FAA Airframe and Power plant Certificate Benefits include the following: Healthcare coverage Retirement Plan Life insurance, AD&D, and disability benefits Wellness programs Paid time off, including holidays Learning and Development resources Employee assistance resources Pay and benefits are subject to change at any time and may be modified at the discretion of the company, consistent with the terms of any applicable compensation or benefit plans.
Posted 30+ days ago
Firehouse SubsNorman, OK
REPORTS TO: General Manager POSITION SUMMARY STATEMENT: This position is fully accountable for the profitable operation of a specific shift designated by the General Manager while adhering to all company guidelines and regulations. Ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA and any other appropriate regulations required for the legal operation of the business. Ensure knowledge, adherence and enforcement of all Firehouse Subs Policies and Procedures. Ensures the profitability of the business by operation shifts within established guidelines and requirements for food cost, labor, controllables, utilities and sales growth. Providing leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs "culture" and mission and vision statements. Assists the GM in coordinating and implementing current operations game plans and company initiatives in a profitable and timely manner. Participates in interviewing, hiring, training and disciplining employees under the guidance of the GM. Ensure all required programs, reports and legal documents are accurate, complete and accomplished on schedule. Actively participates in all Public Safety Foundation initiatives. Represents Firehouse Subs in a professional, positive manner at all times. Communicates effectively to the GM/Owner any and all issues that may impact our business. Able to work on their feet for up to 13 hours at a time. Able to lift up to 50 lbs. Any other duties assigned by GM/Owner. Firehouse Subs is a restaurant chain with a passion for hearty and flavorful food, heartfelt service and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is a brand built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the non-profit Firehouse Subs Public Safety Foundation. The founders are the real deal, the food is their creation and the brand is a family of franchise operators who share their same passion for generously serving food and community. For the third consecutive year, based on recent Technomic Insight consumer data, Firehouse Subs was named the No.1 brand in the restaurant industry that "Supports Local Community Activities." This year, Firehouse of America and Firehouse Subs suppliers will together donate a portion of purchases at Firehouse Subs locations to the Firehouse Subs Public Safety Foundation for the purchase of lifesaving equipment, with a minimum donation of $1 million. Our mission is to carry on our commitment to and passion for: Hearty and Flavorful Food Heartfelt Service, and Public Safety This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise restaurant, and all hiring decisions will be made by the management of this franchise restaurant. All inquiries about employment at this franchise restaurant should be made directly to the restaurant, and not to Firehouse Subs Corporate.
Posted 30+ days ago
OrizonGrove, OK
Key Responsibilities: Read and interpret complex aerospace blueprints, engineering drawings, and technical specifications, including GD&T. Set up and operate CNC machines, such as mills, lathes, and multi-axis machining centers, to produce high-tolerance aerospace parts. Program CNC machines using G-code or CAD/CAM software to optimize performance and ensure precision. Select and inspect tools, fixtures, and materials to meet aerospace standards. Perform in-process and final quality checks using advanced measuring tools (CMMs, micrometers, calipers, etc.). Ensure compliance with AS9100, FAA, and other aerospace quality and safety regulations. Troubleshoot machining or programming issues to maintain production efficiency. Collaborate with engineering and quality teams to meet project deadlines and resolve technical challenges. Maintain detailed records of production runs, inspections, and machine maintenance. Follow strict safety protocols and maintain a clean, organized workspace. Qualifications: Five-year Milling Machine experience preferred Understanding in blueprint reading and GD&T strongly preferred Good mechanical aptitude strongly preferred Experience with troubleshooting strongly preferred Understand AS9100 or other Quality Management Systems strongly preferred Must have experience using measurement tools (e.g., caliper, micrometer, height gage, etc.) Must be able to read G Code Must have broad knowledge and ability to setup and utilize tool holders, cutting tools, boring bars, fixtures, inserts, and other accessories used on various machines. Must be able to perform machine recovery Must be able to define problems, collect data, establish facts, and draw valid conclusions. Must be able to handle and manage multiple machines Must have High School Diploma, GED, or able to demonstrate basic written, reading, verbal, and math skills
Posted 30+ days ago
Taco BellOklahoma City, OK
Assistant General Manager Oklahoma City, OK " You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees." Assistant Manager At Taco Bell, we're hungry for Mas. Mas Heart, Mas Flavor and Mas Value. If you want Mas in your life read on! Think About it... Do you know how to inspire and engage? Do you make others smile easily? When you say thank you do you mean it? Are you a foodie? Do you know what it takes to make awesome food? Do you love your team like you love your family? Do you know what it means to create a 5 star customer experience? Do you take your work seriously but not yourself? Are you a proud mama or papa when your team achieves success? If no, your career aspiration with Taco Bell has died here. The success of your day, week, month, and year is ultimately in your hands. Success means following the brand standards, training, coaching and recognizing your team to deliver an amazing customer experience. You achieve results through your team. When they succeed, you succeed. The customer experience should never exceed the Team Member's experience. The experience is your hands. No Brainers... Inspire and engage customers and Team Members alike Treat others as you want to be treated Train, coach, and recognize great talent Grow sales Follow brand standards Last but not least, create a restaurant experience for team members and customers that you are proud of. This Summary Overview generally describes key job standards for Taco Bell Corporate employees. It is not all-inclusive, and a similar job at other Brands, Franchise or License locations may be different.
Posted 2 weeks ago
Senior Taxpayer Support Specialist
State of OklahomaOklahoma City, OK
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Job Description
Job Posting Title
Senior Taxpayer Support Specialist
Agency
695 OKLAHOMA TAX COMMISSION
Supervisory Organization
Job Posting End Date (Continuous if Blank)
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Compensation
Job Description
Senior Taxpayer Support Specialist- Taxpayer Resources Center
Salary- $61,000.00
Why you'll love it here!
TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you!
There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:
- Generous state-paid benefit allowance to help cover insurance premiums.
- A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
- Flexible spending accounts for health care expenses and/or dependent care.
- A Retirement Savings Plan with a generous match.
- 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
- 11 paid holidays a year.
- Paid Maternity leave for eligible employees.
- Employee discounts with a variety of companies and venders.
- A Longevity Bonus for years of service.
JOB SUMMARY
The Senior Taxpayer Support Specialist primarily provides expert-level technical and customer service assistance to taxpayers as well as internal customers, such as their Taxpayer Support Specialist teams. This position requires advanced analytical skills, exceptional critical thinking, conflict resolution abilities, and sophisticated communication skills. The role serves as a high-level subject matter expert responsible for managing and resolving complex and high-impact issues, providing guidance on tax account discrepancies, and navigating complex tax systems. The position also serves as a frontline resource for resolving escalated or ambiguous issues, conducting in-depth account analysis, and guiding taxpayers and teammates through complex filing and compliance processes. High volume of communication occurs daily via phone, email, and live chat. Bilingual candidates are encouraged to apply.
DUTIES AND RESPONSIBILITIES
- Serve as a primary escalation point for the most complex and emotionally charged sensitive taxpayer inquiries, account reviews, and resolution activities, utilizing advanced de-escalation and negotiation strategies.
- Lead cross-functional initiatives aimed at improving taxpayer experience, operational efficiency, and compliance outcomes.
- Provide mentorship and technical direction to junior team members Taxpayer Resource Specialists fostering a high-performance, service-oriented culture within the division.
- Serve as a subject matter resource for resolving high complexity taxpayer inquiries across multiple communication channels (phone, email, live chat), often requiring interpretation of tax law and independent problem resolution.
- Respond to taxpayer inquiries via phone, email, and in person, providing clear, concise, and accurate information regarding tax filings, returns, payments, adjustments, and refunds.
- Review taxpayer accounts, returns, adjustments, protests, and refunds; assist with corrections as needed, citing applicable Oklahoma state statutes and/or federal laws.
- Accurately complete and submit work items, case records, account updates, and documentation in accordance with agency policies and deadlines.
- Address and resolve account discrepancies, penalties, audit inquiries, or filing errors using advanced critical thinking skills; escalate complex cases when necessary.
- Stay informed of changes in tax legislation and regulations, and apply this knowledge in taxpayer interactions, explaining updates in simple, understandable terms.
- Demonstrate proficiency with tax software, forms (e.g., 1040, W-2, 1099), CRM systems, and call center technologies.
- Use advanced de-escalation techniques to manage difficult customer interactions professionally and empathetically, ensuring a positive taxpayer experience. Confidently instill trust in the taxpayer.
- Handle sensitive taxpayer information with the utmost confidentiality and adherence to data protection regulations.
- Manage multiple inquiries simultaneously, prioritize high-priority cases, and maintain accuracy and efficiency under pressure.
- Participate in ongoing training to maintain and enhance tax expertise; assist in onboarding and mentoring new team members.
- Collaborate with other divisions and departments to resolve complex tax issues and improve service delivery.
- Maintain strict confidentiality and comply with data protection protocols and agency policies.
- Additional duties include but not limited to:
- Consults with supervisor on returns or registrations requiring rulings based on statute or rule, as well as computer operations problems.
- Research, review, and process business registration applications, renewals, and sales tax exemption permit; verify bonding requirements and other agency documentation.
- Review and analyze waiver requests across all threshold amounts, determining request status, evaluating prior approvals or denials, and assessing compliance with applicable statutes, rules, and agency policy to ensure accurate and consistent resolution.
- Perform other job duties as assigned
COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
- In-depth knowledge of tax laws, tax filing requirements, tax forms, and tax software, as well as accounting, auditing methods, financial statements, and analytical principles.
- Expert in navigating complex tax-related systems and databases to extract, verify, and communicate accurate information.
- Strong knowledge of state and local tax regulations, including deductions, exemptions, credits, and updates in tax legislation.
Skills in:
- Critical Thinking & Decision-Making: Independently evaluating complex tax scenarios, weighing multiple variables, and developing appropriate resolution strategies that balance compliance, fairness, and service
- De-Escalation & Conflict Resolution: Managing difficult interactions with professionalism, empathy, and composure, guiding customers to positive outcomes. Navigating sensitive conversations with professionalism and emotional intelligence; de-escalating difficult interactions with clarity and calm.
- Customer Service & Communication: Delivering clear, simple explanations of technical tax information with empathy, patience, and strong interpersonal skills in high-pressure environments.
- Time Management & Organization: Effectively managing multiple priorities, including high work volume while the coaching and technical development of team members.
- Technological Proficiency: Strong computer skills, including the use of CRM systems, communication tools (e.g., phone, email, chat), and Microsoft Office (Excel, Word, Outlook). Ability to quickly learn and adapt to tax software and legislative changes.
- Self-sufficiency: Provide accurate, timely information and work independently with minimal supervision.
Abilities:
- Retain a high volume of complex and consistently evolving information and processes
- Mentor peers, support knowledge sharing, and contribute to a culture of continuous improvement and public service excellence
- Adaptable and resourceful, with a commitment to ongoing learning
- Manage high volume phone call and email communication
MINIMUM QUALIFICATIONS
- A Bachelor's degree in accounting, finance, business, public administration, or a closely related field;
- AND three years of professional customer support experience in financial, government, healthcare or closely related field;
- OR an equivalent combination of education and relevant experience.
PREFERRED QUALIFICATIONS
- Bilingual proficiency in English and Spanish.
- Experience in the leadership or mentorship capacity
PHYSICAL DEMANDS
Ability to sit and stand for extended periods of time. Exhibit manual dexterity and hand-eye coordination to operate a computer, keyboard, photocopier, telephone, calculator and other office equipment. Ability to see and read a computer screen and printed material with or without vision aids. Ability to hear and understand speech at normal levels, with or without aids. Ability to communicate clearly. Physical ability to lift up to 15 pounds, to bend, stoop, climb stairs, walk and reach. Duties are normally performed in an office environment with a moderate noise level.
SPECIAL REQUIREMENTS
Travel is not required for this position.
A willingness to work additional hours, including overtime, during peak periods of the tax season to meet deadlines and ensure timely completion of tasks.
Oklahoma Tax Commission's normal work hours are Monday through Friday, 7:30am to 4:30pm. This schedule may require minor flexibility based on the needs of the agency.
The primary work location will be on-site at the Oklahoma Tax Commission. Occasionally, telework may be requested based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to work on-site with occasional telework at an off-site location, generally in the applicant's home. To work remotely, an applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
All offers of employment will be contingent upon successful completion of a fingerprint-based background check, reference check and federal and state tax compliance check.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
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