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Job Summary

The Owner Relations Coordinator serves as the initial point of contact for Continental Resources' stakeholders. This role is responsible for providing accurate information and tiered support regarding ownership, account changes, and payment inquiries. The Coordinator will create and manage tickets in SAP, ensuring proper assignment to business users for resolution. Additionally, this position requires effective communication with internal teams to clarify details and provide guidance on addressing a wide range of owner inquiries.

Duties and Responsibilities

• Responds promptly and professionally to phone calls, emails, and written correspondence from stakeholders on behalf of numerous departments
• Accurately logs all owner inquiries in SAP with detailed, owner-specific information
• Communicates owner issues that fall outside standard tracking processes to the appropriate business stakeholders
• Develops and maintains strong working relationships with internal and external stakeholders
• Other duties as assigned

Skills and Competencies

• Demonstrates excellent verbal and written communication skills, professionalism and effective handling of inquiries
• Professional and courteous telephone demeanor, demonstrating excellent phone etiquette and strong customer service orientation, including patience and empathy when assisting frustrated callers
• Demonstrates excellent attention to detail
• Develops and delivers communications that convey a clear understanding of unique needs of different audiences
• Builds strong customer relationships and delivers customer-centric solutions
• Proven ability to work collaboratively as part of a team
• Proficient using Microsoft Office suite; willingness to learn new applications and technology

Required Qualifications

• Highschool diploma (or GED).
• Previous experience in a call center or customer service oriented role
• An acceptable pre-employment background and drug test

Preferred Qualifications

• Associate's degree
• Familiarity with an enterprise system (SAP, PeopleSoft, or similar)
• Experience in Oil and Gas industry

Physical Requirements and Working Conditions

• Requires prolonged sitting, some bending and stooping
• Occasional lifting up to 25 pounds
• Manual dexterity sufficient to operate a computer keyboard and calculator

Continental Resources, Inc. provides equal employment opportunities and access for all applicants and employees without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information, veteran status, or any other category protected by law.