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Job Overview: The primary responsibility of the Case Manager is to provide Bullhook Community Health Center patients with care management services that include supporting the patient by assessing needs and coordinating services to meet those needs. The Case Manager works closely with the patient’s primary care team to provide support and advocate for the patient as needed. The Case Manager answers the patient’s questions about treatment or finds the answer for the patient. The Case Manager checks in with the patient to keep track of treatment progress and assists the patient in identifying any side effects they are experiencing. The Primary Care Physician and the Case Manager work together to determine if a change in treatment is needed. As an integrated facility, case managers may be placed in the Behavioral Health, Medical or Dental Departments to ensure assistance for all of our patients.

Physical and Environmental Demands: Work is performed in an office and clinic setting; stands, walks with intermittent sitting; reaches for and uses writing instruments and keyboard; reads reports and other written materials; extensive use of telephone and oral communication with the public and coworkers; stoops; bends; kneels; reaches for; picks up; and pushes or pulls; ability to lift up to 30 pounds.

Special Requirements: Performs duties in the deliverance of health services. Hazardous risks may include exposure to infected body fluids, sharp instruments, and chemicals, requires adherence to universal safety precautions.

Position Expectations: The Case Manager will cross train with the Front Desk. The Case Manager will assist in rooming patients, checking patients in and out, and flipping rooms in all Departments (Medical, Dental, Behavioral Health).

Team Approach: Managing patient care is a team effort that involves clinical and nonclinical staff (i.e., physicians, nurse practitioners, physician assistants, nurses, nurses, medical assistants, schedulers, billers, and front-end staff) interacting with patients and working as a team to achieve stated objectives. Emphasis is on ongoing interactions of team members to discuss roles, responsibilities, communication, and patient hand-off, working together to provide and enhance the care provided to patients. All staff are members of the team. Involvement of the patient/family/caregiver with care team members is critically important to patient-centeredness.

The specific statements shown in each section of this description are not intended to be all inclusive.  They represent typical elements and criteria considered necessary to perform the job successfully.