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The Vice President of Global Professional Services (PS) and Customer Onboarding is a critical executive role responsible for the profitability, operational efficiency, and delivery excellence of all paid service and training offerings within AECO. This leader transforms successful customer implementations and onboarding into a strategic revenue stream, ensuring customers rapidly achieve maximum value from the product, thereby supporting overall customer retention and expansion.

Key Responsibilities:

• Professional Services Delivery Excellence: Oversee the successful, on-time, and on-budget delivery of all paid customer projects and implementations globally, maintaining a high standard of quality.

• Partner Strategy & Enablement: Own the strategy, enablement, and governance of the external Partner Implementation Ecosystem. Define certification standards, resource capacity requirements, and escalation processes for all certified partners.

• Customer Onboarding & Enablement: Own the vision, strategy and execution of a world class customer onboarding and training organization that accelerates time to value and maximizes customer outcomes.

• Delivery Governance: Develop, implement, and govern a standardized, scalable service delivery methodology (e.g., PMP, Agile) across both internal teams and external partners to ensure consistent quality and repeatable customer outcomes.

• Time-to-Value: Define and optimize the project lifecycle to ensure the fastest possible Time-to-Value (TTV) for new customers and customer cross sell, directly impacting initial product adoption or expansion product adoption.

• Profit and Loss (P&L) Accountability: Responsible for the Professional Services P&L, including all revenue, Cost of Goods Sold (COGS), and gross margin targets globally.

• Forecasting & Budgeting: Develop and manage accurate resource capacity plans, revenue forecasts, and departmental budgets to ensure financial objectives are met or exceeded quarterly and annually.

• Pricing & Packaging: Define the commercial strategy for Professional Services, including creating, pricing, and packaging high-value consulting and implementation offerings (e.g., advanced migration, solution architecture, strategic consulting) to maximize profitability.

• Utilization & Efficiency: Establish and monitor operational metrics like Employee Utilization Rate, Project Margin, and Revenue per Consultant to drive optimal resource deployment and cost management.

• Organizational Scale: Design, staff, and scale the global PS organization, which includes Implementation Consultants, Solution Architects, Project Managers, and Trainers.

• Executive Client Engagement: Serve as an Executive Sponsor for high-value implementation projects, managing high-level client expectations and acting as the final point of escalation for delivery issues.

• Talent Management: Recruit, mentor, and develop a high-performing team of technical consultants, fostering a culture of delivery rigor, domain expertise, and executive client partnership.

• Sales Collaboration: Partner with the AECO Sales organization (Account Executives and Sales Engineers) to accurately scope and position Professional Services offerings during the sales cycle, ensuring profitable and achievable Statements of Work (SOWs).

• Customer Success Partnership: Collaborate with Customer Success (CS) leadership to ensure a seamless post-implementation handoff, guaranteeing that the successful completion of a service project leads directly to high customer health and long-term retention.

• Product Feedback: Provide structured, data-driven feedback to the Product and Engineering teams based on implementation challenges, partner feedback, and customer needs, helping to automate onboarding steps and improve product quality.

• Services Tech Stack: Oversee the optimization of the services technology ecosystem, including Professional Services Automation (e.g., Kantata, FinancialForce PSA, Rocketlane) and CRM (e.g., Salesforce).

• Escalation Management: Establish rigorous, predictable, and expedited global processes for implementation or project escalation.

• Communication: Ensure timely, accurate, valuable, and consistent communication both internally and to the customer base regarding project updates and project/implementation health. Establish internal facing project health resources across multiple stakeholders and establish a world class customer facing portal.

Requirements:

• Experience: 10+ years of leadership experience in Professional Services, Management Consulting, or Implementation within a technology or B2B SaaS environment, with 7+ years in a senior global leadership role (VP/SVP) managing P&L.

• Global Partner Ownership (Critical): Proven experience building, managing, and governing a global partner ecosystem for implementation and service delivery.

• Financial Acumen: Deep understanding of the recurring revenue model (ARR/MRR) and proven financial skills, including experience managing a multi-million dollar P&L, budgeting, and optimizing project profitability.

• Technical and Methodology Expertise: Strong understanding of SaaS architecture and service delivery methodologies (e.g., PMP, ITIL, Agile).

• Education: Bachelor's degree in a relevant field (Business, Technology, Engineering) is required; an MBA or equivalent advanced business degree is strongly preferred.

• Communication: Excellent verbal and written communication skills, with the ability to articulate complex operational concepts to both technical and non-technical audiences.

• Expected Travel is 30%; domestic and internationally. Valid Passport required.

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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