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Assistant Manager

Position Overview

The Assistant Manager role at Ambrosia QSR supports the overall operations of a single restaurant. Assistant Managers must have open availability, work full-time, and be scheduled to work shifts that complement the General Manager's schedule (opposing days and shifts). They serve as the right hand to the General Manager and will participate in ongoing development training to foster internal growth within the company. Assistant Managers should possess strong coaching skills, be proficient in all workstations, and have a solid understanding of shift control responsibilities. They must also be capable of handling administrative tasks as requested.

Job Responsibilities

Team

• Recruit, train, and develop new and existing team members while adhering to training plans, procedures, and systems established to meet targeted goals
• Coordinate team meetings, including pre-shift and safety committee meetings
• Lead by example, fostering a "guest first" mindset and outstanding service
• Ensure compliance with all applicable local, state, and federal regulations, including but not limited to break laws, minor employment laws, safety policies, sick leave policies, timekeeping, and scheduling
• Ensure a safe and inclusive work environment free from harassment, discrimination, and retaliation, and promptly report any concerns or complaints to the General Manager and Human Resources

Guests

• Greet every guest warmly and promptly, creating a welcoming atmosphere
• Strive to provide an exceptional experience for every guest on every visit, addressing any issues with positivity and sound judgment
• Regualarly walk through the resteaurant to check on guests, inquire about their dining experience, and ensure the building's interior and exterior is inviting and safe
• Stay informed about the local market trends and community needs to make guest-centric decisions

Operations

• Oversee compliance with all food safety regulations and restaurant safety procedures, with clear postings as required
• Adhere to local marketing plans, ensuring staff are properly trained and prepared for promotions using materials provided by the franchisor
• Enforce policies, procedures, and best practices to maintain a safe and positive work environment
• Ensure daily food safety standards and operational procedures are consistently met
• Maintain open communication with the general manager and leadership as needed

Profitability

• Ensure all food is prepared fresh to order, following company recipes, and accurately record all items in the POS system
• Oversee inventory management by performing regular stock checks and placing orders as needed, while maintaining cost standards
• Monitor staffing levels throughout the day to ensure accurate payroll and timekeeping
• Manage labor costs to maximize profitability while maintaining employee productivity
• Oversee proper use of equipment, small wares, and products
• Conduct regular equipment functionality checks and enforce safety rules and regulations
• Follow company policies and procedures for cash handling to ensure accuracy, security, and compliance with financial guidelines

Education and Work Experience

• High school diploma or equivalent
• Serv Safe training & certificate
• Prior experience with a POS System
• 1-2 years of hands-on food or retail management experience

Qualifications and Skills

• Authorized to work in the United States
• Must be at least 18 years of age
• Ensure compliance with all required training as mandated by local, state, and federal laws, as well as company policies, to maintain operational and regulatory standards
• Maintain a working cell phone and effectively communicate via text, phone calls and emails
• Intermediate or higher proficiency in Microsoft 365
• Strong communication and leadership skills, with the ability to collaborate effectively
• A responsible team player, demonstrating punctuality, proper attire, and respect for others
• Experience in a fast-paced office environment with shifting priorities is a plus
• Engage in hands-on leadership with a strong focus on growth and development of people
• Be able to work with, coach, and develop a diverse group of people from different backgrounds and with varying strengths
• Demonstrate the core Cultural Foundations of Energy, Engagement, Empathy, and Execution through all interactions with both internal and external stakeholders

Work Environment and Physical Requirements

The work environment is fast-paced, high-energy, and dynamic, requiring the ability to multitask and remain organized under pressure. You will be working in a team-oriented atmosphere, collaborating with other members of the team to ensure smooth restaurant operations. This role involves frequent interaction with customers, creating a welcoming and efficient dining experience. The restaurant environment includes both indoor and outdoor areas, and you may be required to stand, walk, and move throughout the shift. Safety and cleanliness are top priorities, and all staff members are expected to follow health and safety protocols. Flexibility in working hours, including nights, weekends, and some holidays, is required.

REQUIRED Personal Protective Equipment (PPE):

Boots (oil/heat resistant for fryer filter)

Gloves (oil/heat resistant for fryer filter)

Apron (oil/heat resistant for fryer filter)

Face Shield (oil/heat resistant for fryer filter)

Heat Resistant Gloves (oil/heat resistant for fryer filter)

Cut Resistant Gloves (slicing equipment)

Oven Mitts (heat resistant for ovens)

Broiler Gloves (heat resistant for ovens)

Benefits

• Medical- United Healthcare and Kaiser
• Voluntary Life Insurance, Dental and Vision- United Healthcare
• Company Paid Life Insurance- United Healthcare

Flexible Spending Accounts- Medical, Limited Dental & Vision, Dependent Day Care

• Matching 401(K) and Roth retirement savings plans - age 20 or above
• Vacation Time- 10 days a year
• Floating Holidays- 3 days a year
• Sick Time- 1 hour for every 30 hours worked, no waiting period
• Direct Deposit
• Monthly Bonus

Quarterly Bonus

• Flexible Scheduling

Growth Opportunities

• Complimentary meal for each shift worked

The information provided here is not intended to be a comprehensive list of the job duties and responsibilities, nor is it intended to cover all the necessary skills for the position. Management reserves the right to assign or reassign duties at any time. The responsibilities outlined in this job description may change as needed.

This Assistant Manager job description supersedes any earlier versions approved by Ambrosia QSR. It is not intended to create a written or implied employment contract. Ambrosia QSR operates as an at-will employer, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause. Ambrosia QSR is an equal opportunity employer.

I acknowledge that I have received and reviewed the Assistant Manager job description and understand that I am responsible for effectively carrying out the essential functions outlined, regardless of any circumstances described.

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