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Sofi logo
SofiJacksonville, FL
Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role As a SoFi Member Service Representative, you will be responsible for providing best-in-class service for SoFi's financial service products, including Credit Card and Bank accounts. You will support SoFi's fast-paced and high-growth environment by responding to inbound inquiries from SoFi Members across multiple communication channels, primarily phone and chat. You will play an integral role in providing strong customer service to SoFi Members by taking ownership of Member's concerns and seeing them through to resolution. What you'll do: Provide industry-leading customer service that leverages soft skills, balancing being efficient and ultimately leading to First Call Resolution (FCR) Respond to customer inbound inquiries via phone, chat, and email regarding the SoFi Credit Cards, Checking & Savings, SoFi Money, Samsung Money by SoFi accounts Timely and accurately deliver information to SoFi Members while notating correspondence after each customer contact is handled Take ownership of resolving member inquiries and attempt to foresee causes for additional inquiries Exercise consultative techniques demonstrating advocacy for customers, effective call control, and educating members on various tools/features to help them get their money right Troubleshoot, advocate, and show genuine empathy in conversations to deescalate simple or complex inquiries Meet or exceed specific performance metrics designed to measure the core responsibilities of the role Proactively share insights with management regarding inquiries, concerns, and or complaints to improve our products, operations, and policies Expand the scope of your primary role to support other lines of business based on business needs Receive inbound calls and chats, raise service request tickets, send emails, and perform callbacks to client customers Problem solves, communicates, and promptly handles escalated issues requiring special handling through coordination with various internal departments to find resolutions to customer queries/issues/concerns Manage customer expectations on timeline and resolution. Find the best solutions to ensure customer requirements are met Proactively follow up on outstanding issues with internal functional areas and with external clients. Treat customers in a consistent, courteous, and efficient manner according to quality monitoring guidelines and SoFi Member Experience standards What you'll need: Previous customer service experience, preferably in a similar industry or Call Center environment Strong verbal and written communication skills Experience with providing world-class customer service and meeting critical deadlines in a dynamic, rapidly changing environment Active listening skills to understand customer needs and provide effective solutions. Basic computer skills with solid proficiency in Google Suite Empathy and patience in dealing with customer inquiries and concerns. Ability to handle high-stress situations and irate customers with professionalism. Willingness to learn and stay updated on company policies, products, and services. Adaptability to handle a variety of customer queries and requests. Time management and organizational skills to handle multiple inquiries simultaneously Ability to work evenings, nights, and weekend days. Operation hours are between Monday- Thursday 6:00 AM - 8:00 PM MST / Friday 6:00 AM -6:00 PM Experience handling high-volume transactions across multiple channels of communication High school diploma or GED required Must successfully pass FINRA fingerprint background check Ability to attend onsite training - 6 weeks of training may be in office Ability to work 2 days in office after training is completed Hourly pay $19.50 Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! Pay range: $17.55 - $19.50 Payment frequency: Hourly This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Posted 1 week ago

Senior Helpers logo
Senior HelpersSaint Petersburg, FL
Hiring Immediately! It's more than just a job! We are looking for YOU to make a difference in someone life! Come join one of the fastest-growing home care companies in the nation. As a leading senior care provider Senior Helpers is the first national in-home care company to be recognized as a Great Place to Work! Senior Helpers was founded in 2002 with a vision to help seniors age with dignity. Senior Helpers culture is based on strong core values, recognition of achievements and respect. Job Qualifications: Willingness to learn new skills to better the lives of our clients Proficient communication skills Ability to organize and prioritize tasks as assigned Caregiver Benefits: Variety of shifts available for immediate start Competitive pay based on experience Flexible scheduling that works with your availability Friendly work environment and employee recognition events PPE supplied Specialized training and opportunities for personal certifications Satisfaction- As a Senior Helpers Caregiver, you experience the privilege of giving back to your community with every shift you complete. Responsibilities: Create and maintain open communication with seniors, their families, and our staff Assist with personal care Companionship Assist with all Activities of Daily Living (ADLs) as assigned We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local laws. Hiring Immediately! It's more than just a job!We are looking for YOU to make a difference in someone life!Come join one of the fastest-growing home care compan...Senior Helpers- St. Petersburg East, Senior Helpers- St. Petersburg East jobs, careers at Senior Helpers- St. Petersburg East, Healthcare jobs, careers in Healthcare, St. Petersburg jobs, Florida jobs, General jobs, Home Health Aides- In-home Caregivers

Posted 1 week ago

P logo
PrimeFlightTampa, FL
Ground Support Equipment National Manager - Equipment Maintenace (Southeast) INTRODUCTION Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you! Perks of the job: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Vision insurance Paid time off Growth potential WHY WORK FOR PRIMEFLIGHT? We are committed to being a leading provider of commercial services within the aviation industry Our teams focus on maintaining a positive working environment and treating all team members with respect With more than 200 locations across the world, we offer opportunities for career progression Enjoy a competitive pay scale ABOUT US We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry! Job Description Our National Manager plays a pivotal role responsible for overseeing the operations and management of multiple airport facilities across the nation. This position requires strategic planning and coordination to ensure seamless and efficient airport services, adhering to both company standards and regulatory requirements. You will be tasked with leading a diverse team, fostering a culture of excellence and continuous improvement in service delivery. Additionally, this role involves liaising with various stakeholders, including airlines, government agencies, and vendors, to maintain and develop strong partnerships. ROLES & RESPONSBILITIES Full P&L responsibility over a specific region of company's maintenance operations. Primary customer interface for all shops in the specified region. Develop, implement, and maintain administration of policies, procedures and programs that enhance operations and support the achievement of the company's objectives. Oversee the safe and productive operation of fleet maintenance shops. Supervise the audit activities of all shops and communicate results to appropriate management accurately and timely. Manage shop maintenance activities to ensure business objects are met on time, with maximum accuracy and quality and within budget. Perform additional duties/assignments that may be required by management. Execute the professional development for staff by way of real time mentoring, coaching, problem solving and management guidance and redirection. Build and maintain a collaborative and engaged team that will provide positive, encouraging, and informative input and feedback. Communicate effectively and professionally with coworkers, customers, vendors, and regulatory officials. Work well and be an active and effective contributor with the senior management team. Develop and adhere to budget, both operational and replacement of capital equipment, including management of parts expenditures and inventory control. Manage shop financial variance reporting and operational performance to budget and productivity goals. Make sure all operational paperwork is kept current and complete. Assist in shop recruitment and hiring process. Keep HR department informed of any staff changes, (i.e. hiring, promotions, terminations). Travel 50%; can vary to 75% during peak times Qualifications Lead and oversee the national operations and strategic direction of the company's airport services division Develop and implement national business strategies to achieve revenue growth and profitability targets Build and maintain strong relationships with key stakeholders, including airport authorities, airlines, and regulatory agencies Ensure compliance with all aviation regulations, safety standards, and industry best practices Collaborate with regional managers to ensure consistent service quality and operational excellence across all airports Identify market trends and opportunities, conducting market research and competitive analysis Develop and manage national budgets, allocating resources effectively to meet financial goals Lead the negotiation of national contracts and agreements with airline partners and clients Foster a culture of safety, quality, and customer service excellence throughout the national team Implement performance metrics and KPIs to track and report on the division's performance Lead cross-functional teams to drive process improvements and efficiency initiatives Like to build long term relationships with your customers Minimum age of 18 years old Minimum of 10 years of experience in airport operations or management, with a proven track record in a leadership role Extensive knowledge of the aviation industry, including regulatory and operational standards Excellent leadership, communication, and organizational skills, with the ability to manage multiple locations and teams effectively Knowledge of the Aviation Industry Comfortable working with computers, mobile devices, and tablets Ability to pass a drug screen Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable) Must be able to read, write and speak English Physical activity may include: Position is generally sedentary, sitting for long periods of time, with occasional mobility in an office environment Ability to lift up to 25 pounds Be able to hear and respond to the spoken voice and to audible alarms generated by an office environment Ability to access and interpret information in print and electronically, including the use of adaptive technologies or methods as necessary Effectively communicate with colleagues and clients, both in-person and through electronic means Tasks may involve repetitive motions of the wrists, hands and or fingers due to continuous typing or writing Must have strong mechanical aptitude and problem-solving skills Experience working with accounting principles, budgets, and financial reports Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

Posted 2 weeks ago

E logo
Elevated Facility Services GroupPensacola, FL
Job Summary Perform complex maintenance, servicing, repair and troubleshooting of elevators and other related machinery and equipment. Responsibilities and Duties Investigates problems of an electric, mechanical and/or hydraulic nature related to the operation of elevators, dumbwaiters and wheelchair lifts, determines their problems and makes the necessary repairs. Conducts preventive maintenance and inspections of elevators, and related devices on a scheduled basis to ensure their effective and efficient operation and conformance to safety regulations and OSHA requirements. Performs annual tests to ensure the proper operation of safety devices. Assists in determining the suitability of present elevator equipment, proposed modifications and new equipment. Perform other related duties incidental to the work described herein. This is not intended to be an exhaustive list of all responsibilities and duties required. Qualifications and Skills Education and Knowledge: High School Diploma or equivalent; Certified Elevator Technician degree or Elevator Mechanic License Knowledge and skill in the use of hand and electrical tools such as grinders, drill motors and coring machines. Knowledge and skill in the use of electrical reading and testing equipment, hoisting and rigging equipment, chain tackles, etc. Environmental Demands: Physical Requirements- Must be able to climb, crawl, stoop, climb ladders, and walk beams. Must be able to lift and carry tools and materials weighing in excess of 50 pounds and be able to raise and carry with assistance items weighing 200 pounds. Must be able to work from high ladders and scaffolding. Must be able to work safely in close proximity to moving and working equipment. Must be available to work on an on-call basis in cases of emergency. Work Environment- May work in dusty and dirty places such as elevator shafts, and pits or other mechanical spaces where temperatures may exceed 100 and equipment may be oily and greasy.

Posted 30+ days ago

Belk logo
BelkOrange Park, FL
The Beauty Advisor drives sales and delivers a positive customer experience by providing excellent service through building client relationships, performing product applications, and offering customized recommendations. This role has a genuine enthusiasm for the beauty and fragrance industry, competitive drive, and confidence to excel in a fast-paced commission environment. This is an hourly position. What you will do Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics. Create memorable store experiences through building genuine team, vendor, customer, and community relationships. Build customer loyalty by delivering excellent service, providing personalized consultations, utilizing clienteling tools, and offering product recommendations to meet client needs and preferences. Execute successful promotions, special events, and customer outreach to maximize performance and drive sales. Utilize selling tools and digital devices to provide customers with a seamless omnichannel experience by confidently speaking to available inventory, assortment, and product details. Leverage training tools, use brand resources, and embrace feedback to continuously build product knowledge, suggestive selling behaviors, artistry skills, and expertise in the latest industry tips and beauty trends. Encourage repeat client interactions as a knowledgeable and trusted resource. Merchandise and replenish products timely. Maintain visual merchandising, signing, and beauty hygiene standards, aligning presentations with vendor and company directives. Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements. Demonstrate adaptability and flexibility in response to changing circumstances. Support selling and store operations by assisting with other tasks as assigned. Support store fulfillment and asset protection initiatives in designated areas by accurately and efficiently executing omni and operations processes, maintaining product protection standards, and adhering to safety guidelines. Skills and Abilities Dedication to customer service and a drive to achieve store objectives. Skills and experience to perform in the role and a commitment to continuously learn. Ability to take ownership of assigned tasks and contribute to store success. Self-directed and able to work with minimal supervision in a deadline-driven environment. Communicate with excellence. Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems. Available to work a flexible schedule based on business needs, including nights, weekends, and holidays. Must regularly move around all store areas and be accessible to customers. Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. Comfortable with and enjoy assisting customers with makeup application and skincare services. The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job. Benefits we offer Medical, Dental, and Vision 401K with Matching Contribution Generous PTO Merchandise Discounts Paid Maternity and Paternal Leave Growth and Professional Development Opportunities Employee Assistance Programs Education and Tuition Reimbursement Programs Benefit eligibility dependent on role and/or full-time/part-time status Your career. Your runway. At Belk, we're focused on what matters most to our customers and associates. We try new things and adapt quickly. Whether showcasing emerging fashion trends or embracing new ways of doing business, we approach our work with curiosity and a problem-solving mentality. We've been doing that for more than 135+ years and continue to evolve! Accessibility Guidelines Belkcareers.com is committed to making the online application experience easy and accessible to individuals with disabilities. We're constantly making improvements to comply with the "Americans with Disabilities Act" and the Web Content Accessibility Guidelines. If you can't access information on belkcareers.com due to a disability, please email HRSharedServices@Belk.com. Please provide the location of the inaccessible information and the format you wish to have the information presented, and we'll be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 to help you with the application process. We are an Equal Opportunity Employer Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.

Posted 2 weeks ago

Five Below, Inc. logo
Five Below, Inc.Miami, FL
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently. Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations. Engage in suggestive selling while staying informed on product availability. Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales. Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible. Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner. Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment. QUALIFICATIONS At least 16 years old Available to work a flexible schedule Comfortable with or willing to learn technology (such as cash registers, hand-held and mobile devices) Good communicator with the ability to engage with customers Able to handle customer interactions and potential issues/concerns courteously and professionally Use basic information-gathering skills to solve problems Ability to learn procedural knowledge acquired through on- the-job training ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $13.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Posted 30+ days ago

Senior Helpers logo
Senior HelpersRiverview, FL
Begin a remarkable career that will make a difference in the lives of seniors. Senior Helpers is urgently hiring for caregivers! If you have experience working in assisted living facilities, independent living facilities, senior living facilities, nursing homes, home care or healthcare, we'd love for you to join our team. Working as a caregiver at Senior Helpers provides a unique opportunity for a truly rewarding career in a field you can be proud of. By choosing to work for Senior Helpers, you're not just giving exceptional care to your clients, but you're gaining a genuine, in-home connection designed to give your clients the absolute best quality of life. We'll fit your area of expertise to the seniors you'll care for. If you are a CNA or HHA, apply now! Duration: Permanent Responsibilities Assist with all Activities of Daily Living (ADLs) as assigned Provide companionship and emotional support by engaging in conversation and recreational activities Perform household tasks such as meal preparation and tidying up Qualifications Caring and Compassionate-you enjoy helping others Willingness to learn new skills to best assist your clients Preferred: Experience in healthcare, home care, assisted living, independent living, home health, medical assistance or nursing assistance Highly Desired: Applicants with CNA License or HHA Certification Benefits Competitive Pay Flexible Schedule Professional Development Paid Training and Development Opportunities for Advancement Senior Helpers Company Culture Senior Helpers is the FIRST and the ONLY national in-home care company to be ranked by the Great Place to Work Institute as a Great Place to Work for five years in a row. Senior Helpers culture is based on strong core values, recognition of achievements, and respect; our caregivers and staff are treated with respect in an inclusive environment, enjoy employee pride and camaraderie, and recognize that the work they do makes a real difference for our clients We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. IND901 Begin a remarkable career that will make a difference in the lives of seniors. Senior Helpers is urgently hiring for caregivers! If you have experience working ...Senior Helpers- Hillsborough, Senior Helpers- Hillsborough jobs, careers at Senior Helpers- Hillsborough, Healthcare jobs, careers in Healthcare, Riverview jobs, Florida jobs, General jobs, Caregiver

Posted 1 week ago

Advance Auto Parts logo
Advance Auto PartsFort Lauderdale, FL
Job Description We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. What is a Salesperson? Entry level sales position capable of supporting the DIY business and achieve our sales and service objectives. The role has good knowledge of store systems, basic automotive system knowledge and basic part knowledge. The role has the basic ability to source from stores, hubs, pdq, and external suppliers. The role has in-depth knowledge of the store inventory and maintenance processes. Position can be part time or full time. Fleet safety certification preferred. Primary Responsibilities Provide excellent selling experience for DIY customer visits and phone calls Achieve personal sales goal and help store achieve its sales goals Provide DIY services including battery installation, testing, wiper installs, etc. Maintain store product and operational standards Responsible for inventory processes including truck put away, shoot outs, cycle counts, Back stock, etc. Secondary Responsibilities Store Cleanliness including floors, bathrooms, facing, dusting, parking lot General stocking including truck stocking and back stock Safely deliver parts to customers as needed Success Factors Basic driving and navigation ability Ability to use delivery board system Friendly communication Ability to locate and stock parts Safety knowledge and skills Operating inventory systems and store equipment Parts and automotive system knowledge skills Operating POS and Parts lookup systems Expert at testing and diagnostic equipment for DIY service Essential Job Skills Necessary for Success as a Salesperson Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to work an assortment of days, evenings, and weekends as needed Prior Experience that Sets a Salesperson up for Success 2-3 years of successful sales experience in a diverse retail environment, providing superior customer experiences Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. California Residents click below for Privacy Notice: https://jobs.advanceautoparts.com/us/en/disclosures

Posted 3 weeks ago

Performance Food Group logo
Performance Food GroupSavannah, FL
Job Description Position Details: Monday - Friday; Dispatch Times Vary Average Annual Pay: $88,000 Home Daily We Deliver the Goods: Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more Growth opportunities performing essential work to support America's food distribution system Safe and inclusive working environment, including culture of rewards, recognition, and respect Position Purpose: Food and food service delivery drivers fulfill a critical role in the country's food supply chain. Our delivery drivers not only make sure the customers' products arrive at their destination at the arranged times and in good condition, but they are the face of our company - building lasting relationships with our customers! The Driver is responsible for driving a tractor trailer or straight truck on intrastate and interstate local, over-the-road (OTR), shuttle, and overnight and drive and drop routes for the purpose of delivering and/or unloading food and food related products to customers in a safe and timely manner and in accordance with Department of Transportation (DOT) regulations. Primary Responsibilities: Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company. Performs all required safety checks (i.e., pre/post trip) including inspections of tractor/truck and trailer according to Department of Transportation (DOT) regulations; inspects tractor/truck and trailer to insure they meet company safety standards and take appropriate action as needed. Reports all safety issues and/or repairs required. Follows all DOT regulations and company safe driving guidelines and policies. Immediately reports all safety hazards. Inspects trailer for properly loaded and secured freight. Performs count check of items and check customer invoices of products that have been loaded. Checks and completes in an accurate and in legible fashion all required paperwork associated with freight. Moves tractor to the loading dock and attach preloaded trailer as needed. Drives to and delivers customer orders according to predetermined route delivery schedule. Unloads products from the trailer, transports items into designated customer storage areas. Performs damage control checks on items, scans, and contact supervisor about removing orders according to company policy. Verifies delivery of items with customer and obtain proper signatures. Collects money (cash or checks) where required. Loads customer returns on to trailer and secures trailer doors. Ensures that tractor, trailer, and freight are appropriately locked and/or always secured. Unloads damaged goods and customer returns and bring to the driver check-in and complete necessary paperwork. Unloads all equipment, materials and remove trash from trailers as required. Completes daily record of hours of service and enter in log in accordance with Federal DOT, state, and company requirements. Performs general housekeeping duties in tractor, loading dock area and keep trailers clear and clean as required. At the end of the shift secure all equipment and complete all necessary paperwork. Performs other related duties as assigned. Required Qualifications High School Diploma/GED or Equivalent 12+ months commercial driving experience Valid CDL-A Must be 21+ years of age Meet all State licensing and/or certification requirements (where applicable) Clean Motor Vehicle Report (MVR) for past 3 years Pass post offer drug test and criminal background check Pass road test Attains or has valid current DOT Health Card and/or able to secure new DOT Health Card Able to hand-lift and utilize two-wheeler, lift gate and/or other equipment to move and/or stack product cases/freight of varying size and weight throughout shift; product generally ranges from between 10-35 pounds and up to between approximately 60 and 90 pounds, depending on the location Preferred Qualifications 1+ years foodservice distribution industry experience Onboard computer and electronic log system experience (i.e., PeopleNet) Hand-held point of delivery scanning system experience (i.e., POD) Customer service-related work experience

Posted 6 days ago

ServiceMaster Restore logo
ServiceMaster RestoreTampa, FL
Restoration Technician- Content Specialist Join our expert team restoring homes and businesses after disaster strikes! What is it like to be a Restoration Technician at ServiceMaster DSI? ServiceMaster DSI is the largest ServiceMaster franchise in the world! We provide restoration in Tampa, FL and surrounding areas. Job assignments can include specialty mitigation services, light demolition, water extraction, carpet and upholstery cleaning, mold abatement, vandalism clean-up, fire and smoke damage mitigation, content move-outs and pack-ins, and content cleaning. As a Restoration Technician, your role on the Team is to: Drive a company vehicle to locations designated by customers. Cleaning, repairing, and revitalizing belongings impacted by fire, water, and other events, while carefully inventorying and documenting damaged goods Become proficient in fire and water restoration, as well as mold abatement. Respond to water jobs and initiate water mitigation according to IICRC and ServiceMaster standards. Execute all work to meet or exceed applicable federal, state and local regulations and company and customer quality standards while providing world-class customer service. What's in it for you? Starts at $18.00 per hour that is negotiable based on experience. This is a career opportunity with training provided and room for advancement. Health and Wellness Benefits: Medical, Dental, Vision, Life insurance, and 401K Paid Vacation Time Dynamic Work Environment: We work openly and cross-functionally, building relationships, learning together, and winning as a team. Overtime opportunities Growth Opportunities: We believe in rewarding hard work and results, with abundant opportunities for learning and advancement. Do you have these skills? Excellent communication and customer service skills Must have a valid Drivers License Reliable transportation Ability to travel out of town Able to move and/or lift 50+ lbs. Must pass drug and background check Previous contents cleaning restoration, packing & Inventory management experience is a plus Are you ready to be part ServiceMaster DSI? APPLY NOW! Safety is our top priority: We work on environment that requires us to work all types of both indoor and outdoor conditions. We provide PPEs and many other safety tools and resources to ensure we can do our jobs safely. If you're looking for a challenging and fulfilling career, be part of the ServiceMaster DSI family. ServiceMaster is an Equal Employment Opportunity Employer/Vets Welcome Here!

Posted 30+ days ago

Cherry, Bekaert & Holland, L.L.P. logo
Cherry, Bekaert & Holland, L.L.P.Tampa, FL
Ranked among the largest accounting and consulting firms in the country, Cherry Bekaert delivers innovative and sophisticated advisory, assurance and tax services to our clients. At Cherry Bekaert we create shared success through teamwork, energy, and expertise. We approach today's toughest business challenges with a client-first mindset, working together to create exceptional value. We are all committed to making a difference for our people, our clients, our community, and our professions. To meet this commitment, Cherry Bekaert will provide you with the space to pursue growth and development opportunities that will guide and support you at each stage of your personal and professional journey. If you are ready to find your space and create your future, you belong with us. As an Audit Staff, you will: As an Audit Staff at Cherry Bekaert, you will work on a wide variety of audit engagements under the supervision of different accounting professionals. Engage and serve clients from various industries Communicate with project in-charges and clients Develop technical accounting skills while performing audits of financial statements Prepare audit checklists and adjust journal entries Gain business writing experience while preparing financial statements alongside clients Prepare and organize workpapers for client files Perform other essential duties as needed What you bring to the role: Bachelor's degree in accounting or related field. Masters preferred CPA certified or the eligibility to work toward obtaining a CPA license Cumulative GPA of 3.0/4.0 or above preferred, but not required Proficiency with computers and spreadsheet software programs Ability to travel to client sites as needed, including frequent same-day travel and occasional out-of-town travel Ability to work moderate overtime throughout the year with heavier overtime required during certain business cycles What you can expect from us: Shared values, including uncompromising integrity, a passion for excellence, and mutual respect The opportunity to innovate and do work that motivates and engages you A collaborative environment focused on your career growth and continuous professional development Competitive compensation and a total rewards package that focuses on all aspects of your wellbeing Flexibility to do impactful work and the time to enjoy your life outside of work About Cherry Bekaert: Cherry Bekaert, ranked among the largest assurance, tax and advisory firms in the U.S., serves clients across industries in all 50 U.S. states and internationally. "Cherry Bekaert" is the brand name under which Cherry Bekaert LLC and Cherry Bekaert Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with applicable professional standards. Cherry Bekaert LLC is a licensed CPA firm that provides attest services, and Cherry Bekaert Advisory LLC and its subsidiary entities provide business advisory and non-attest services spanning the areas of transaction advisory, risk and accounting advisory, digital solutions, cybersecurity, tax, benefits consulting, and wealth management. For more details, visit cbh.com/disclosure. Cherry Bekaert cares about our people. We offer competitive compensation packages based on performance that recognize the value our people bring to our clients and our Firm. The salary range for this position is $64,000 - $74,000. Individual salaries within this range are determined by a variety of factors including but not limited to education, experience, knowledge, skills, and geographic location. In addition, we offer a comprehensive, high-quality benefits program which includes annual bonus, medical, dental, and vision care; disability and life insurance; generous Paid Time Off; retirement plans; Paid Care Leave; and other programs that are dedicated to enhancing your personal and work life and providing you and your family with a measure of financial protection. Cherry Bekaert provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law. Candidates must demonstrate eligibility to work in the United States. Cherry Bekaert will not provide work sponsorship for this position. Cherry Bekaert LLC and Cherry Bekaert Advisory LLC are members of Allinial Global, an accountancy and business advisory global association. Visit us at cbh.com/careers and follow us on LinkedIn, Glassdoor, Instagram, Twitter and Facebook. 2024 Cherry Bekaert. All Rights Reserved.

Posted 30+ days ago

Arthrex, Inc. logo
Arthrex, Inc.Naples, FL
Requisition ID: 63457 Title: Product Manager, Knee Arthroscopy Division: Arthrex, Inc. (US01) Location: Naples, FL Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively searching for a Product Manager - Knee Arthroscopy-Ligament Reconstruction and Repair to manage and lead our initiatives with regards to our Knee Ligament product line. The successful candidate will build relationships with key customers and internal departments to help drive new product innovation and manage existing product lines. The position is based in Naples, FL and requires travel. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better. Main Objective: Plans, organizes, and controls an assigned product line from conceptual stages through product life cycles to optimize profit and meet marketing, financial, and corporate growth objectives by performing the following duties. Essential Duties and Responsibilities: Participates in overall Knee Arthroscopy (Ligament Repair and Reconstruction) marketing, product strategy, research and development requirements, development, and manufacturing coordination for new and emerging products. Develops new products in conjunction with Marketing, Engineering and Sales Management personnel. Participates in overall product strategy, research and development requirements, development, and manufacturing coordination for new and emerging products. Coordinates technical product development, estimates of potential profits, and release to production specific to product line. Collaborates with a wide variety of functional areas such as sales, engineering, marketing, manufacturing, and operations to develop and provide product definitions responsive to customer needs and market opportunities. Provides technical expertise and training to other departments in support of product development. Conducts marketing analysis to develop product definitions. Develops and maintains a prioritized list of customer and market requirements for product. Coordinates and develops marketing, sales, engineering, and financial plans for product line. Provides financial and technical justification for product selection and definition. Prepares product development objectives and schedules for all phases of product development and introduction to market. Conducts market research and identifies and tracks market trends in company's industry. Produces competitive analysis materials comparing product with its key competitors. Identifies partnering opportunities for complementary third-party products to broaden company's product line. Participates in key sales situations for the product. Maintains communications and contacts to collect and analyze technical, financial, schedule, and sales information for product line. Identifies market potential, establishes pricing and market strategies, estimates potential sales, introduces market, distribution/channel issues, and manages mature product through phase-out. Provides expertise in particular product area and develops strategies and applicable portions of the company business plan. Plans, organizes, and coordinates assigned programs to ensure accomplishment of financial/budgetary goals and optimum allocation of resources. Manages resources to execute assigned programs. Coordinates details of program within the organization with a wide range of functions and individuals. Coordinates product introduction and market exploitation with marketing and sales organizations to ensure maximum penetration of market segment. Provides continuing product surveillance and management of established product to obtain financial objectives. Responsible for tracking product development through the development process from product concept, design, prototype to actual release by resolving issues that arise. Drives and champions development requirements and ensures that project risk is minimized. Submits reports and status updates to senior management. Determines the initial production quantities and twelve-month moving forecast. Acts as the primary interface with assigned customers and its agents for all matters. Responsible for maintaining communication with the customer to maintain and control project scope as applies to defined design, budget, quality and schedule agreements. Provide technical assistance with complex customer issues as well as consulting services to streamline customer internal management processes. Confers with project staff to outline/negotiate work plans, assign duties and responsibilities, determine schedules and define scope of authority. Reviews/analyzes status reports prepared by the project team personnel and modifies schedules and/or plans as required. Monitors financial activities to ensure team compliance to budget parameters. Establishes project plans, scope of work and accompanying definitions. Prepares technical and financial reviews of the assigned projects and presents information to Senior Managers, business unit management, customer and project team personnel as required. Prioritize staff workloads in order to meet customer needs/objectives in all areas. Develop and train staff to ensure high skill levels. Assigns and monitors program staff, providing technical support and direction. Establishes operational and project objectives and assignments and delegates assignments to project team. Directs and coordinates the activities of project team personnel (engineering, manufacturing, procurement, marketing and quality) to ensure projects progress on schedule and within prescribed budget. Performs market analysis, product strategy and research and development. Conducts surgeon and sales rep product and procedure training. Collaborates with a wide variety of functional areas such as sales, engineering, marketing, manufacturing, and operations to develop and provide product definitions responsive to customer needs and market opportunities. Manages the development stage of the product life cycle. Responsible for ensuring that all customer requirements are met including the monitoring of test reports, documentation of instructions, etc. Defines promotional activities, publicizing the product through the press, sales force, and alternate distribution channels. Establish and maintain relationships with key surgeons. Required Travel up to 25% In-office, Naples FL-based position; not remote. Education and Experience: Bachelor's degree required, preferably in business, engineering or clinical. Master's degree preferred. Five or more years' experience in medical device development and/or product management and/or engineering and/or sales and/or marketing and/or clinical experience is required. Orthopedic experience preferred. Understanding of all functions involved in development, production, and marketing of product is preferred. Knowledge and Skill Requirements/Specialized Courses and/or Training: Knowledge of surgical orthopedics and/or arthroscopy. Skilled in working with different functions and effectively coordinates their activities to achieve desired results. Excellent listening skills, including the ability to identify and isolate customers concerns or objections, in addition to excellent written and oral communication skills. Excellent public speaking and presentation skills are required. Machine, Tools, and/or Equipment Skills: PC and various and specialized software. Computer proficiency in all Microsoft office applications required. Must develop and maintain a proficiency with orthopedic hand and power tools. Must develop proficiency with the use of orthopedic power tools and surgical hand instrumentation. Arthrex Benefits Medical, Dental and Vision Insurance Company-Provided Life Insurance Voluntary Life Insurance Flexible Spending Account (FSA) Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness) Matching 401(k) Retirement Plan Annual Bonus Wellness Incentive Program Free Onsite Medical Clinics Free Onsite Lunch Tuition Reimbursement Program Trip of a Lifetime Paid Parental Leave Paid Time Off Volunteer PTO Employee Assistance Provider (EAP) All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law. Making People Better at Arthrex Lorem ipsum dolor sit amet consectetur. Cras fringilla elementum odio velit. Job Details Date: Aug 28, 2025 Requisition ID: 63457 Salary Range: Job title: Product Manager, Knee Arthroscopy Arthrex Location: Naples, FL, US, 34108 Nearest Major Market: Naples Job Segment: Marketing Manager, R&D Engineer, Product Manager, R&D, Marketing, Engineering, Operations, Research

Posted 30+ days ago

Houlihan Lokey logo
Houlihan LokeyMiami, FL
Business Unit: Information Technology Industry: No Industry Overview Houlihan Lokey, Inc. (NYSE:HLI) is a global investment bank with expertise in mergers and acquisitions, capital markets, financial restructuring, and financial and valuation advisory. Houlihan Lokey serves corporations, institutions, and governments worldwide with offices in the Americas, Europe, the Middle East, and the Asia-Pacific region. Independent advice and intellectual rigor are hallmarks of the firm's commitment to client success across its advisory services. The firm is the No. 1 investment bank for global M&A transactions under $1 billion, the No. 1 M&A advisor for the past eight consecutive years in the U.S., the No. 1 global restructuring advisor for the past nine consecutive years, and the No. 1 global M&A fairness opinion advisor over the past 25 years, all based on number of transactions and according to data provided by Refinitiv. Scope As a Software Engineer, you bring strong programming skills and a keen eye for detail to develop and test high-quality software solutions. You collaborate with other engineers and stakeholders to implement features that meet customer requirements and align with industry standards. You are comfortable working with existing codebases, contributing to new development, and ensuring code quality through thorough testing. You stay current with evolving technologies and best practices, continuously seeking opportunities to grow your technical expertise. In this role, you will help design, develop, maintain, and support various Houlihan Lokey (HL) Custom Dev Applications Team Technology systems. You will assist in managing cloud solutions, troubleshooting issues, and ensuring smooth operation of web apps and integrations. Additionally, you will help educate users, uphold security standards, and contribute to app modernization to enhance performance and scalability. Your efforts will support the integrity and reliability of the HL Custom Dev Apps Team Technology platform, helping the organization stay innovative in financial services. Responsibilities: Design and develop new applications, websites, and system enhancements as well as help maintain existing applications and systems. Deliver high-quality code both individually and within a team structure. Recommend enhancements and improvements when appropriate. Develop with usability and scalability in mind. Adhere to software development life cycle (SDLC) methodology and best practices. Review code and provide constructive feedback for improvement. Create visual and functional specifications when necessary. Develop interactive websites and solutions using C#, ASP.NET, Angular, Entity Framework, and SQL. Support acceptance tests and production tests. Produce emergency and permanent fixes. Implement preventive actions to improve application reliability and performance. Qualifications: Bachelor's Degree in Computer Science or related field, or equivalent work experience. Over 6 years of in-depth programming skills in .NET, Entity Framework, REST API, and unit testing. Experience with Angular 13+ is beneficial. Thorough understanding and experience working with large relational databases (SQL experience preferred). Familiarity with Agile SCRUM methodologies is preferred. Commitment to producing top-quality, well-designed, and flexible custom applications. Strong programming ability with great attention to detail and design. Demonstrated ability to design and assist in the timely delivery of high-quality software. Excellent written, oral, and visual communication skills. Forward thinker with strong business acumen. Dedication to a collaborative working style and ability to work well in small teams. Willingness to participate in after-hour and on-call support. Desire to learn and utilize new technologies. Service-oriented with a high level of integrity. Self-motivated with high enthusiasm. Ability to work in a fast-paced, dynamic team environment and possess time management skills to meet schedules. Preferred Qualifications: Previous work experience in a financial institution environment. PrimeNG, NgRx, xUnit, SSIS, SSRS, clean architecture, domain driven design, and prompt engineering skills are advantageous. Low-code development and/or non-relational database experience Possess strong analytical skills and ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. About the Team We believe that as we grow individually, we also grow as an Information Technology team allowing us to contribute to the overall growth of Houlihan Lokey. We embrace challenges and try new things, always looking for ways to improve. We deliver technology products and services enabled everywhere, so business can happen anywhere. We like where we work, who we work with, and what we do. We cultivate a culture where we all thrive. Compensation and Benefits Houlihan Lokey is committed to providing its employees with an exciting career opportunity and competitive total compensation package, which may include other components such as discretionary incentive compensation. The firm's good faith and reasonable estimate of the possible salary range for this role at the time of posting is: $90,000.00-$120,000.00 Actual salary at the time of hire may vary and may be above or below the range based on various factors, including, but not limited to, the candidate's relevant qualifications, skills, and experience and the location where this position may be filled. Houlihan Lokey provides a competitive benefits package. Our current benefits offerings can be found here: 2025 Benefits We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law. #LI-116252

Posted 30+ days ago

GAF Buildings Materials Corp. of America logo
GAF Buildings Materials Corp. of AmericaTampa, FL
At GAF, we cover more than just buildings. We cover each other. Under this roof, you will have the tools and resources you need to grow and develop in your career. You will experience our incredible culture and will be empowered to support your teammates, your customers, and especially your community. Under this roof, we define the future while leading the present through our deep well of experience and our responsibility to the future to drive improvements and innovation in our products. We are GAF. And under this roof, we protect what matters most. Job Summary The Automation and Controls Specialist role provides leadership and technical expertise in support of the safe and reliable operation of the manufacturing plant. Their primary focus will be on electrical projects dealing with controls, data acquisition, and other related issues. Responsibilities include troubleshooting control, instrument, and electrical problems that adversely affect the manufacturing process. In addition, it is expected that this individual will mentor a small team of maintenance E/I technicians and work with the planner on preventative maintenance programs to enhance reliability. The selected candidate will be skilled in the design, installation, and upkeep of PLC-based controls in an industrial continuous process environment. Essential Duties Specific responsibilities include, but are not limited to: Manage the design and installation of electrical/electronic equipment. Plan and perform work requiring a thorough knowledge of electrical/electronic and mechanical theories and principles. Partner with the maintenance planner to ensure electrical projects are properly scheduled on PMDs, and partner with the maintenance engineer to develop a good electrical/electronic preventative maintenance system Perform design calculations and prepare equipment or material specifications for electrical and electronic PLC-based systems Periodically investigate and make an analysis of electrical or electronic-based problems associated with the production operations and take the appropriate action to correct these problems Assist and train maintenance, production, or other technicians as needed with technical or troubleshooting-related matters Contribute to capital projects initiated by on-site engineering resources or the corporate Controls Team Direct the work of outside contractors and maintenance staff during project installation Perform other duties as assigned Qualifications Required Associate's Degree in Industrial Automation or a related field with 5+ years of experience OR a High School Diploma coupled with 7+ years of demonstrated experience in an industrial continuous process environment. Deep understanding of basic electrical theory. Knowledge of electrical/electromechanical devices Knowledge of different types of instrumentation and how to calibrate them: Pressure, temperature, flow. Proficiency with Rockwell Automation software- Studio 5000, RSLogix 500, FTView, CCW, and FTAC. Proficiency in configuring and troubleshooting Allen Bradley PowerFlex variable frequency drives Expertise focused on electrical components, electrical power distribution systems, PLCs, instrumentation, and variable speed AC drives HMI development experience- FTView and/or Wonderware Experience with maintaining production networks, including servers and managed switches Demonstrated process control experience in defining, designing, installing, and maintaining control logic systems and equipment in a continuous process manufacturing environment Demonstrated ability to use trending and other analytical tools to troubleshoot process issues. Effective communication skills. Must be legally authorized to work in the U.S. without current or future requirements for sponsorship of an employment-based visa status Qualifications Preferred Proficiency in configuring and troubleshooting Allen-Bradley Kinetix servo drives Controls experience with a continuous web handling operation Experience with DC drives Experience configuring and troubleshooting Allen-Bradley safety PLCs, I/O, and STO hardware Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Individual compensation offers will be determined based on a variety of factors, including but not limited to geographic location, relevant candidate experience and skill, education, and/or qualifications. Base Salary Range: $88,000-$121,000 How We Protect What Matters Most: We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee's primary residence. 5. Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees. GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT. We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).

Posted 3 weeks ago

R logo
Revive HealthPonte Vedra, FL
Description The Director of Quality leads the design, implementation, and continuous improvement of the quality management system (QMS) for a rapidly scaling telehealth organization. This role ensures delivery of safe, effective, and compliant patient care across all clinical programs and services. The Director partners cross-functionally with clinical leadership, product, technology, compliance, and operations to embed quality and performance excellence into the company's culture and services. This is a REMOTE position Quality Strategy & Leadership Develop and execute a company-wide quality strategy aligned with clinical, operational, and regulatory goals. Lead the Quality department, including Quality Assurance (QA), Quality Improvement (QI), and Clinical Risk functions. Serve as the subject matter expert on telehealth quality standards, evidence-based practices, and virtual care delivery optimization. Performance Improvement Lead enterprise-level quality improvement initiatives using data-driven methodologies (e.g., Lean, Six Sigma, PDSA). Develop and monitor key quality indicators (KPIs), benchmarks, and dashboards across clinical operations. Identify, track, and resolve gaps in care, service delivery, or provider performance. Compliance & Accreditation Ensure ongoing compliance with relevant federal/state healthcare regulations (e.g., CMS, HIPAA, NCQA, URAC, Joint Commission). Oversee readiness and successful completion of accreditation audits and regulatory inspections. Implement policies, audits, and training to maintain clinical and operational excellence. Incident & Risk Management Establish processes for patient safety event reporting, investigation, and corrective action. Collaborate with legal and compliance to manage clinical risk and liability issues. Promote a just culture that supports learning from errors and near misses. Cross-Functional Collaboration Partner with clinical leadership to optimize provider credentialing, documentation standards, and peer review processes. Work with product and engineering teams to integrate quality checks into virtual care platforms and workflows. Liaise with customer success, marketing, and executive leadership to elevate patient satisfaction and brand trust. Other duties as assigned Requirements Master's Degree Healthcare Administration, or related field. 8-10+ years of healthcare quality management experience, with at least 3 years in digital health, telehealth, or multi-site care delivery. Strong knowledge of healthcare regulations, clinical operations, accreditation, and quality frameworks. Experience leading quality programs at scale in a fast-paced, technology-driven environment. Certified Professional in Healthcare Quality (CPHQ) or similar credential strongly preferred. Excellent analytical, communication, leadership, and project management skills. Preferred Skills: Deep understanding of virtual care delivery models and associated clinical risks. Comfort navigating ambiguity in a high-growth, startup or scale-up environment. Passionate about improving patient outcomes through innovation and operational excellence.

Posted 30+ days ago

Baskin-Robbins logo
Baskin-RobbinsFort Lauderdale, FL
Overview Position Title: Multi Unit Restaurant Manager Generally Reports To: Franchisee/District Manager/Director of Operations A Multi-Unit-Leader (MUL) generally provides leadership, coaching and direction to approximately 5-8 restaurants. A MUL supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards. Responsibilities Include: Able to perform all duties of restaurant team members and restaurant managers Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability Understand local marketing area and competitor trends Establish sales and service goals with franchise owners and restaurant managers Provides great guest service and resolves issues Lead team meetings Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives Ensure that restaurants correctly execute new products and processes in a marketing window Develop business plans for their portfolio and develop action plans with franchise owners. Drive a clear vision and clearly communicates to the team Engages with Dunkin' Brands Field Operations team as appropriate Management Responsibilities Include: Recruit, hire, onboard and develop restaurant managers Plan, monitor, appraise and review restaurant employee performance Manage and coordinate the Restaurant Management team to support their restaurant performance & execution Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction Education/Experience: Basic computer skills Fluent in spoken and written English Basic math and financial management 3 years previous multi-unit or similar experience in retail, restaurant or hospitality College degree preferred Key Competencies Strong analytical skills and business acumen Works well with others in a fun, fast-paced team environment On time, demonstrates honesty and a positive attitude Willingness to learn and embrace change Guest focused Ability to train and develop a team Time management Problem solving Motivating others Employee Perks Bonus Car Allowance Phone Allowance Additional Perks: [Healthcare,Vision, Dental, Etc] ","identifier":{"@type":"PropertyValue","name":"Job ID","value":"10052301"},"datePosted":"2025-03-30T04:48:12.786344+00:00","employmentType":["FULL_TIME"],"hiringOrganization":{"@type":"Organization","name":"Baskin Robbins","sameAs":" https://www.baskinrobbins.com/","logo":"https://dokumfe7mps0i.cloudfront.net/oms/15524/image/2025/4/LHUVQ_1743491292322/1743491292322.png"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"100 Weston Rd.","addressLocality":"Fort Lauderdale","addressRegion":"FL","postalCode":"33326","addressCountry":"US"}}],"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","value":0,"minValue":0,"maxValue":0,"unitText":"HOUR, DAY, WEEK, MONTH, YEAR"}}} Skip to main content Skip to menu Skip to footer Careers Overview Working at Baskin-Robbins Culture Benefits & Perks Training & Development Dunkin's cup Purpose and Values Search Search Careers Hamburger toggle Menu Hamburger toggle Menu Close Careers Home Working at Baskin-Robbins Culture Benefits & Perks Training & Development Purpose and Values Search Careers Back Multi Unit Restaurant Manager

Posted 30+ days ago

The Buckle logo
The BuckleEstero, FL
Summary The Leader in Training (LIT) and Floor Leader position's primary responsibility is to fulfill our mission statement: "To create the most enjoyable shopping experience possible for our Guests." The LIT and Floor Leader performs a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Works directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership. Essential Duties and Responsibilities This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sales Generation and Guest Service Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest Answer questions regarding the store and its merchandise Recommend, select, and help locate or obtain merchandise based on Guest needs and desires Anticipate and fulfill Guest's needs by suggesting additional items and creating a wardrobing experience Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices Remain consistent on personal sales, as well as looking for opportunities to impact Teammates' presentations with the Sales Presentation Guide (SPG) Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals Meets or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect. Investigate and navigate how to expand Guest selection through inventory Manager, advanced product search, iPad apps, etc. Maintain and build good Guest relationships to develop a client based business Lead by example with a high level of showmanship, excellent customer service and attentiveness Recognize and communicate Guest Levels with the Team Passion to ask business driven and showmanship questions often to Manager, Team Leaders and all Teammates Coachable - allows Manager to educate them in their sales presentation Consistently perform leadership actions and maintain high standards, whether or not the Manager is present Teammate Recruiting, Training and Development Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend Develop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle's accountability, shift orientation, Loss Prevention and sales presentation standards on a daily basis Maintain a positive attitude at all times creating a positive floor culture Demonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders Participate effectively in daily setup, training, impacting and reviewing while effectively utilizing the Performance Tracker Motivate Teammates to initiate and complete daily tasks Personal passion to demonstrate, coach, and influence results of denim showmanship and denim fit cards through Teammates and Guests Create and develop results in your department and balance all DM actions within your segment as well as completing the mid-week check in Demonstrate leadership actions during segment: Awareness of Guests in the store and ensure they are being helped Demonstrate how to get the Guest involved with product Be vocal and continuously update fellow leader and Team Responsible for getting Guest names Understanding and working guys side/gals side to benefit both Teammates and Guests Visual Merchandise Management Own and influence product through zone ownership: Product knowledge, placement, passion, preference Weekly Checklist Life cycle of product Track Results Be able to recognize and assign Zones and projects to Teammates daily with a specific learning goal in mind Confirm Teammates are following through with Visual Standards, Visual library and Weekly Visual Checklist throughout their shift with a sense of urgency and accountability Ability to execute and demonstrate all new tools and videos that apply to zone ownership and take initiative in knowing and executing zone ownership questions Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager Give informational and influential store tours Ensure sales floor is consistently sized and new freight is appropriately displayed Operations Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs Understand and utilize planner including completion of Opening and Closing Checklists Watch for and recognize security risks and thefts, and know how to prevent or handle these situations Follow all Loss Prevention guidelines, including daily bag and purse checks Ability to execute and teach all Point of Sale ("POS") procedures Appropriately handle calls from Corporate Office Know Buckle guidelines when handling returns and exchanges Maintain positive attitude when dealing with challenging situations that involve Guests or Teammates Understand and execute all policies regarding payments, exchanges and Loss Prevention practices Ability to navigate and execute all tools on the home page Knowledge and ability to give guidance and feedback to all non-sales positions Complete all scheduled shifts and cover shifts when needed Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner Consistently maintain a clean, organized, and shoppable store to fulfill Buckle's mission statement Understand and apply the Buckle's Code of Ethics and all Buckle's policies, procedures, and handbooks Supervisory and Leadership Comfortable in in giving and receiving feedback from peers and Management Supportive of Leadership Promote personal and store growth Demonstrate and maintain a professional, mature and stable relationship with all Teammates Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit Special projects and other duties as assigned Supervisory Responsibilities This job has no supervisory responsibilities. Full-time Benefits Available (after applicable waiting period): Insurance Spending and Savings Accounts Paid Time Off 401(k) Retirement Plan Teammate Discount Performance Bonuses Leave Options Employee Assistance Program Education and/or Experience High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience. Physical Demands The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the Teammate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear. The Teammate is occasionally required to sit. Physical ability to lift and maneuver 50lbs throughout the store and backroom. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing the duties of this job, the Teammate regularly works in a retail store setting. The noise level in the work environment is usually moderate. Equal Employment Opportunity Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve. Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the State Law Supplements found on the Teammate Center, under Human Resources. #LI-Onsite

Posted 30+ days ago

Lockheed Martin Corporation logo
Lockheed Martin CorporationEglin Air Force Base, FL
Description:What You Will Be Doing: LM Aeronautics Global Readiness Solutions has a requirement for a ALIS Site Activation Engineer - Level 4 to provide technical support to the Lockheed Martin F-35 Logistics Information Technology (LogIT) Site Activation & Integration team. This customer facing position deals with shipboard and shore-based interoperability and the F-35 ALIS/ODIN Ship/Site Activation process associated with F-35 customer sites - both domestic and international. Position requires advanced working knowledge of US Government, international partner, and Foreign Military Sales (FMS) IT infrastructure designs, policies, and procedures. This position requires 50% or more domestic and international travel. This position requires system engineering and advanced network experience in addition to administrative procedures for a highly visible IT enabled logistics system. The candidate of choice will engage with the design and sustainment of multiple F-35 site activations with emphasis on network interoperability, systems applications, analysis, and information security. Position requires ability to travel both domestically and internationally in support of F-35 customer activation. This position will provide specific interoperability requirements for diverse F-35 customer sites, supporting all aspects of the Logistics Information System Site Activation team based in Orlando, FL or Fort Worth, TX. Typical duties include but are not limited to: Contributing to the LogIT Site Activation & Integration team supporting non-annualized and annualized contract scope- Providing technical guidance supporting systems schematics, network diagrams, and other program documentation to assist with development and preparation of cost estimates Interacting daily with LM site activation teams and Joint Program Office representatives supporting and coordinating hardware installations with customer personnel, LM lines of business, and other industry partners Generating and reviewing team members system documentation including Network Diagrams, Rack Elevations, Plate/Panel Details, Electrical load specification, and HVAC heat load Supporting troubleshooting efforts of both LM and industry partner designated program equipment Providing technical assistance to clients relating to operation, use, and maintenance of LM/GFE workstations and network equipment Working with customers and internal personnel to manage related IT Ship/Site Activation projects and provide customer service and technical support Monitoring of LM Commercial Circuits, domestic and international, supporting all US Government, international partner, and FMS Logistic Information Systems to include ongoing sustainment and interfacing with LM business units during troubleshooting efforts Supporting COMSEC Management efforts to support the F-35 LogIT program Supporting team coordination and scheduling, LogIT Site Activation team efforts including technical specifications, interface control, interoperability concepts, deployment and production support, inventory and administrative information tracking, maintenance tracking, and vendor management The successful candidate must hold an active DoD Secret clearance with a background investigation closure date within the last 5 years and be able to attain and maintain program access. What's In It For You: From onsite to remote, we offer flexible work schedules to comprehensive benefits investing in your future and security. Learn more about Lockheed Martin's comprehensive benefits package here. Do you want to be part of a company culture that empowers employees to think big, lead with a growth mindset, and make the impossible a reality? We provide the resources and give you the flexibility to enable inspiration and focus - if you have the passion and courage to dream big, work hard, and have fun doing what you love then we want to build a better tomorrow with you. Basic Qualifications: Must have an active DoD Secret clearance with an investigation in the last 5 years to be considered Advanced IT System Administration and/or Networking/Network Installation knowledge Experience with public speaking, leading training, and/or leading presentations for a varied audience on IT topics (i.e. IT professionals, senior leaders, military customers) Ability to frequently travel domestic and international Desired Skills: In addition to the basic requirements above, the successful candidate will have experience in or possess one or more of the following: Previous Autonomic Logistics Information System (ALIS) experience. In particular, networking and infrastructure. Or, prior experience as a user or administrator Professional Documentation Skills CompTIA Network+ Certification CompTIA Security+ Certification Cisco CCNA Certification Experience in Layer 1-4 Networking Experience with US Navy Shipboard Systems, Networks and legacy systems Prior experience in F-35 or 5th Generation Fighter aircraft operating environment Ability to analyze and prepare designs for Shipboard and ship/shore in relation to deployment of systems associated with a commercial controlled interface with Domestic and foreign Government networks Ability to build and work with software modeling tools PC and networking skills, including Skype, conferencing servers Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration. Clearance Level: Secret with Investigation or CV date within 5 years Other Important Information You Should Know Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings. Ability to Work Remotely: Part-time Remote Telework: The employee selected for this position will work part of their work schedule remotely and part of their work schedule at a designated Lockheed Martin facility. The specific weekly schedule will be discussed during the hiring process. Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits. Schedule for this Position: 4x10 hour day, 3 days off per week Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration. At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work. With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility. If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications. Experience Level: Experienced Professional Business Unit: AERONAUTICS COMPANY Relocation Available: Possible Career Area: Information Technology Type: Full-Time Shift: First

Posted 3 weeks ago

Murphy USA, Inc. logo
Murphy USA, Inc.Panama City, FL
Job Posting As one of the largest national gasoline and convenience retailers with more than 1,700 stores in 27 states, we know that without our committed team, we are simply another retailer. Ready to be empowered to grow? Hiring immediately for full-time and part-time cashiers - we're ready for you! BENEFITS: Daily pay - work today, get paid tomorrow (easy access to a portion of earned wages after completed shifts)Healthcare- medical and prescription, dental, vision insuranceRetirement- 401K plan, company matches 6% plus annual retirement contribution, 100% funded by murphy and valued at 3% of base payPTO- time accrues based on hours you work and how long you've been part of our teamEducation assistance- 100% of GED costs covered by MurphyCareer advancement opportunities - promotion from Cashier to Assistant Manager can be done in as quickly as 6 monthsDiverse and inclusive culture putting people first - rated one of America's Best Employers for Diversity RESPONSIBILITIES: In this role, you'll make meaningful connections as the face of Murphy USA by: Assisting customers with purchases and fuel transactionsOperating cash registerRestocking merchandise REQUIREMENTS: This is an entry level role. No experience required! Whether you've worked as a retail sales associate, a gas station attendant or if this is your first job, apply today!Must be 18+ Years of age, 19 in Indiana, 20 in Kentucky and 21 in Illinois, Arkansas, Kansas, and Alabama Murphy Oil USA, Inc is an equal opportunity employer. Qualified applicants are considered for all positions without regard to race, color, religion, gender, national origin, disability, veteran status, age, or any other class or category protected by federal, state, or local law.

Posted 2 weeks ago

H logo
Home Bancshares, Inc.Niceville, FL
GENERAL DESCRIPTION OF POSITION The Mortgage Loan Originator solicits residential first mortgages through contacts with Realtors, builders, and developers. Interview loan applicants and make credit decisions. The MLO is responsible for handling referrals and developing referral contacts within the bank region. ESSENTIAL DUTIES AND RESPONSIBILITIES Work with assigned branch office to ensure awareness of home loan products. Handle referrals from branch office and provide appropriate follow-up. Develop referral contacts (realtors, builders, professional and personal contacts). Analyze financial data to determine creditworthiness. Maintain knowledge of available loan products, processing procedures and underwriting guidelines. Take borrower applications. Utilize communication and access of daily rates, credit reports and DU responses and transmitting to processor. Collect appropriate documentation from each applicant and deliver loan package to processor in a timely manner. Maintain high levels of customer service while managing each applicant's and support staff's expectations. Attend and participate in all lending meetings as required. Complete BSA/AML training and other compliance training as necessary. Perform any other related duties as required or assigned. Requirements QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION AND EXPERIENCE Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 4 years related experience and/or training, and 2 years related management experience, or equivalent combination of education and experience. COMMUNICATION SKILLS Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations. CRITICAL THINKING SKILLS Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats. REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS Not indicated. PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS Not indicated. SOFTWARE SKILLS REQUIRED Intermediate: 10-Key, Accounting RESPONSIBILITY FOR WORK OF OTHERS The level of direct supervisory responsibility for the assignment of job duties, training, leadership, guidance, needs of employees, hiring, terminating and/or direction of the effort of others. Scoring will depend upon the number and classification of people normally supervised or directed, and the scope of complexity of the operations involved in the supervisory responsibility. (Job classification which involves no supervision will not be assigned a point value for this factor.) No supervision. Supervises the following departments: WORKING CONDITIONS Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking; and occasional pushing, carrying, or lifting. ENVIRONMENTAL CONDITIONS The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. PHYSICAL ACTIVITIES The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks. While performing the functions of this job, the employee is frequently required to sit; and occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. ADDITIONAL INFORMATION Not indicated

Posted 30+ days ago

Sofi logo

Member Service Representative, Credit Card

SofiJacksonville, FL

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Job Description

Employee Applicant Privacy Notice

Who we are:

Shape a brighter financial future with us.

Together with our members, we're changing the way people think about and interact with personal finance.

We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role

As a SoFi Member Service Representative, you will be responsible for providing best-in-class service for SoFi's financial service products, including Credit Card and Bank accounts. You will support SoFi's fast-paced and high-growth environment by responding to inbound inquiries from SoFi Members across multiple communication channels, primarily phone and chat. You will play an integral role in providing strong customer service to SoFi Members by taking ownership of Member's concerns and seeing them through to resolution. 

What you'll do:

  • Provide industry-leading customer service that leverages soft skills, balancing being efficient and ultimately leading to First Call Resolution (FCR)
  • Respond to customer inbound inquiries via phone, chat, and email regarding the SoFi Credit Cards, Checking & Savings, SoFi Money, Samsung Money by SoFi accounts
  • Timely and accurately deliver information to SoFi Members while notating correspondence after each customer contact is handled 
  • Take ownership of resolving member inquiries and attempt to foresee causes for additional inquiries
  • Exercise consultative techniques demonstrating advocacy for customers, effective call control, and educating members on various tools/features to help them get their money right
  • Troubleshoot, advocate, and show genuine empathy in conversations to deescalate simple or complex inquiries 
  • Meet or exceed specific performance metrics designed to measure the core responsibilities of the role
  • Proactively share insights with management regarding inquiries, concerns, and or complaints to improve our products, operations, and policies 
  • Expand the scope of your primary role to support other lines of business based on business needs
  • Receive inbound calls and chats, raise service request tickets, send emails, and perform callbacks to client customers  
  • Problem  solves,  communicates,  and  promptly  handles  escalated  issues  requiring  special handling through coordination with various internal departments to find resolutions to customer queries/issues/concerns 
  • Manage customer expectations on timeline and resolution.  Find the best solutions  to  ensure customer requirements are met   
  • Proactively follow up on outstanding issues with internal functional areas and with external clients. 
  • Treat customers in a consistent, courteous, and efficient manner according to quality monitoring guidelines and SoFi Member Experience standards

What you'll need:

  • Previous customer service experience, preferably in a similar industry or Call Center environment
  • Strong verbal and written communication skills
  • Experience with providing world-class customer service and meeting critical deadlines in a dynamic, rapidly changing environment
  • Active listening skills to understand customer needs and provide effective solutions.
  • Basic computer skills with solid proficiency in Google Suite
  • Empathy and patience in dealing with customer inquiries and concerns.
  • Ability to handle high-stress situations and irate customers with professionalism.
  • Willingness to learn and stay updated on company policies, products, and services.
  • Adaptability to handle a variety of customer queries and requests.
  • Time management and organizational skills to handle multiple inquiries simultaneously
  • Ability to work evenings, nights, and weekend days. Operation hours are between Monday- Thursday 6:00 AM - 8:00 PM MST / Friday 6:00 AM -6:00 PM
  • Experience handling high-volume transactions across multiple channels of communication
  • High school diploma or GED required
  • Must successfully pass FINRA fingerprint background check 
  • Ability to attend onsite training - 6 weeks of training may be in office
  • Ability to work 2 days in office after training is completed
  • Hourly pay $19.50

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. 

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

Pay range: $17.55 - $19.50

Payment frequency: Hourly

This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above.

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

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