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People & Culture Generalist / Housing Coordinator - Isla Bella Beach Resort

Job Summary

Isla Bella Beach Resort, a luxury oceanfront resort in the Florida Keys, is seeking a detail-oriented and people-focused People & Culture Generalist / Housing Coordinator to support our team members and oversee day-to-day employee housing operations.

This role blends HR generalist responsibilities with hands-on housing coordination to ensure our team members feel welcomed, supported, and set up for success-both at work and at home. The ideal candidate is highly organized, approachable, and able to balance HR sensitivity with operational and housing needs in a fast-paced environment.

People & Culture Responsibilities

• Support recruiting efforts by reviewing candidates and coordinating with hiring managers and the People & Culture team
• Coordinate onboarding processes, including completion of employment paperwork and I-9 verification
• Maintain employee files and ensure accurate and compliant HR recordkeeping
• Assist with new hire orientation and onboarding activities
• Track and monitor completion of required training, certifications, and compliance requirements
• Support employee engagement initiatives, recognition programs, and events
• Assist with employee relations matters and escalate sensitive concerns as appropriate
• Respond to general employee inquiries and provide support to team members and leaders
• Maintain compliance with federal, state, and local employment laws and HR best practices

Employee Housing Responsibilities

• Coordinate day-to-day operations of employee housing across all assigned properties

• Review and process lease agreements and ensure all required documentation is completed

• Assign housing units and maintain accurate rosters, occupancy reports, and availability tracking

• Conduct move-in and move-out inspections and ensure proper unit turnover, including:

• Light cleaning of units

• Making beds and preparing rooms for incoming residents

• Washing linens as needed

• Perform minor maintenance tasks such as:

• Changing lightbulbs

• Replacing batteries (e.g., smoke detectors, remotes)

• Coordinate maintenance requests and service calls with Engineering and external vendors

• Escort vendors (e.g., pest control, maintenance) to units when tenants are not present

• Address and de-escalate tenant concerns or conflicts in a timely and professional manner

• Maintain inventory of housing furniture, appliances, and equipment; track damages or missing items

• Ensure housing policies and community standards are followed by residents

• Process rent through payroll deductions, including tracking:

• Arrears

• Security deposits

• Prorated rent amounts

• Monitor and manage housing occupancy, including:

• Consolidating tenants to maximize occupancy

• Tracking upcoming move-ins and move-outs

• Partnering with recruiting and P&C to forecast housing needs based on new hires

• Partner closely with People & Culture, Housekeeping, and Engineering to ensure units remain safe, clean, and move-in ready

Required Skills & Abilities

• Excellent verbal and written communication skills
• Strong interpersonal and conflict resolution skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced hospitality environment
• Ability to act with integrity, professionalism, and confidentiality
• Strong time management and problem-solving skills
• Working knowledge of HR best practices and employment laws
• Proficient in Microsoft Office and ability to learn HRIS systems
• Bilingual in English and Spanish preferred, but not required

Education & Experience

• Bachelor's degree in Human Resources, Business Administration, Hospitality, or related field preferred
• At least 1 year of experience in Human Resources, hospitality operations, or administrative support preferred
• Experience with employee housing operations or property management is a plus

Physical Requirements

• Prolonged periods of sitting and working on a computer
• Ability to lift up to 25 pounds occasionally
• Ability to walk between buildings and access all areas of the property
• May require driving a golf cart between housing locations
• Valid driver's license required

Benefits & Perks

EOS Hospitality is committed to supporting your physical, mental, and financial wellness:

• Medical, Dental & Vision Insurance
• Paid Time Off and Holiday Pay
• 401(k) with employer match
• Supplemental and disability insurance options
• Employee housing (based on availability)
• Discounts at EOS Hospitality sister properties
• Opportunities for growth and development

Isla Bella Beach Resort is an Equal Opportunity Employer (EOE/AA/M/F/D/V).

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