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Energy Unit Paralegal
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Overview
Job Description
- Interview Energy applicants over the telephone and/or in person.
- Provide advice and representation to the Unit’s clients.
- Maintain a large number of client files under the supervision of attorneys in the unit.
- Negotiate affordable payment terms and resolution of utility disputes with PWD, PECO, and PGW, including communication with utility liaisons and advocating in writing on behalf of clients.
- Provide representation in informal disputes at the utility level.
- Prepare client cases for hearings before the Philadelphia Water Department, Tax Review Board, Office of Administrative Review, and Pennsylvania Public Utility Commission.
- Help clients compile convincing evidence and assist witnesses with the preparation of oral and written testimony.
- Conduct community education and training.
- Provide advice to clients under the supervision of attorneys.
- Attend quarterly utility advisory committee meetings, as needed; and
- Policy advocacy is also possible.
- Strategically evaluate the available legal options/resources to preserve access to utility service for as long as possible.
- Develop substantive experience in Utility law.
- Review relevant statutes, regulations, and utility tariffs when assessing the merits of clients’ disputes.
- Ability to use the Internet to assist with case investigations.
- High tolerance for interaction with bureaucracies.
- Ability to deal with a high volume of direct client interaction.
- Knowledge of other community resources for appropriate referrals.
- Client interviewing skills, obtaining the relevant case facts and drafting thorough notes, emails and letters.
- Ability to negotiate favorable outcomes for clients.
- Compassion and understanding for clients who are often dealing with significant levels of stress.
- Ability to learn a large volume of complex material quickly, initiative, strong interpersonal skills and ability to interact well in a multi-cultural environment.
- Willingness and motivation to assist on substantive cases and administrative matters.
- A High School Diploma or a GED is a minimum requirement.
- Strong writing skills
- Computer literacy
- Fluency in writing and speaking a language other than English, preferably Spanish, is strongly preferred, but not required.
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