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Job Title

Product Information Manager, Aftersales

Job Category

Product Support

Job Description

What starts with YOU, moves the world!

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Product Information Manager, Aftersales - Aftermarket Parts Marketing Department based at our Headquarters office.

WHAT YOU WILL DO:

• Serve as the subject matter expert (SME) for PIM, the parts shopping experience, and supporting systems and applications.
• Stay current on road-mapped Product Information Manager (PIM) system features, functionality, and terminology, and manage updates to ensure the PIM system remains accurate and up to date.
• Work with a core functional team to ideate and develop new eCommerce features and functionality.
• Own PIM content for all brand parts and design OE parts go-to-market strategies, including attributes to encourage upselling and cross-selling of parts solutions.
• Design workflows and roles within PIM to digitalize key commercial aftermarket processes.
• Manage all PIM content, including product descriptions, use-case studies, and performance comparison strategies to support brand differentiation.
• Collaborate with eCommerce Operations, IT, and other functions to leverage systems, applications, and data to enhance the customer experience.
• Establish and maintain harmonized Product Information Management processes across the global HYMH organization.
• Develop and monitor quality KPIs for product information, including completion rules, status reports, and daily health checks.
• Partner with IT to review integration and implementation of data feeds, manage data governance, and ensure smooth system administration.

WHO YOU ARE:

• A detail-oriented leader who understands the strategic importance of product information in driving sales and customer satisfaction.
• Skilled in managing complex product data across multiple systems and ensuring accuracy, consistency, and usability.
• Experienced in eCommerce development, merchandising, and sales feature enhancements for aftermarket parts.
• Comfortable working cross-functionally with marketing, product management, operations, IT, and external stakeholders.
• Capable of creating and executing go-to-market strategies that enhance the parts shopping experience.
• Proficient in developing processes, workflows, and best practices for product data management.
• Analytical, with the ability to develop KPIs and monitor system health to ensure optimal PIM performance.
• Adept at identifying and implementing new eCommerce features and leveraging other systems to enhance product attributes.
• Skilled in training, supporting, and providing resources for system users.
• Committed to improving the customer journey from parts lookup to check out in the HYMH aftermarket business.

WHAT YOU WILL NEED / EDUCATION:

• B.S. in Marketing or related field preferred.
• Without a degree: 5+ years in marketing, aftermarket, parts sales, project management, business analysis, or related experience.
• With a 4-year degree: 3+ years in marketing, aftermarket, parts sales, project management, business analysis, or related experience.
• With an MBA: 2-3 years in marketing, aftermarket, parts sales, project management, business analysis, or related experience.

SKILLS, EXPERIENCE AND ABILITIES:

• Strong knowledge of marketing and promotional strategies.
• Desired knowledge of a PIM and eCommerce platform.
• Experience in marketing, master data management, eCommerce, or related fields.
• Proficiency in market analysis.
• Skilled in Microsoft Office Suite.
• Strong project management and organizational skills.
• Proven written and oral communication skills.
• Ability to work cross-functionally and build alignment across teams.
• Experience creating go-to-market product strategies and upsell/cross-sell opportunities.
• Ability to develop and maintain data governance processes.

Who we are:

Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.

What we offer:

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

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Job Type

Permanent

Time Type

Full time

Work Hours

40

Travel Required

No

Primary Location

HY US Greenville, NC (Headquarters)

Address

1400 Sullivan Drive

Zip Code

27834

Field-Based

No

Relocation Assistance Available

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled