Jobs in Indiana 2026 (Now Hiring) - Smart Auto Apply

We are seeking an on‑site Call Center Agent to join our Operations & Customer Support team. This position is ideal for someone who enjoys customer service, problem‑solving, and working in a fast‑paced banking environment. You will serve as a primary contact for customers via telephone, providing accurate account support while helping deepen customer relationships.

This is an entry‑level banking opportunity, with strong preference for candidates who bring approximately one year of banking or call center experience.

Key Responsibilities

• Handle a high volume of inbound customer service calls in an on‑site call center
• Provide accurate information regarding bank accounts, transactions, and services
• Complete telephone banking transactions with attention to detail and accuracy
• Research customer issues and resolve problems efficiently
• Escalate complex issues following bank procedures
• Promote banking products such as deposit accounts, online banking, mobile banking, and debit cards
• Maintain accurate documentation and follow compliance standards
• Support bank operations projects and team initiatives
• Deliver professional, courteous service - even in challenging situations

Required Qualifications

• High School Diploma or GED required
• Banking experience or call center experience preferred (1 year ideal)
• Strong verbal communication and customer service skills
• Excellent computer skills including Microsoft Office
• Ability to multitask in a fast‑paced, on‑site work environment
• Strong attention to detail and accuracy
• Ability to remain calm and professional with frustrated customers
• Dependable attendance for an on‑site schedule

Physical & Work Environment

• On‑site office and call center environment
• Ability to sit for extended periods and use a telephone headset
• Standard weekday banking hours

Why Consider First State Bank?

• Entry‑level banking role with hands‑on training
• On‑site team environment with leadership support
• Opportunity to grow within customer service and bank operations
• Stable employment with a community‑focused financial institution

First State Bank is an Equal Opportunity Employer