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Infrastructure Ops Engineer
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Job Description
Expectations at Angel Studios:
- Amplify light in every action.
- Take ownership of outcomes, coordinating across teams to deliver results.
- Use resources wisely—time, people, money.
- Know your customer (viewers, investors, creators, or internal teams) and ensure storage solutions serve their needs.
- Give clear, candid feedback with compassion.
- Contribute in ways that move the Angel mission forward.
- Proactively solve problems and break down barriers rather than focusing on blame.
Key Responsibilities
- Oversee the installation, configuration, and maintenance of storage servers, including disk arrays, NAS, SAN, and S3-like object storage.
- Monitor storage server health, performance, and capacity, ensuring uptime, reliability, and optimal performance.
- Manage access controls for teams and contractors, including permissions, authentication, and identity management policies.
- Administer file systems (ZFS, XFS, ext4, NTFS) and storage pooling technologies (RAID, LVM, etc.).
- Manage storage allocation, lifecycle policies, and tiering across hot, warm, and cold storage, including archiving and deletion workflows.
- Oversee backup and disaster recovery processes, ensuring successful restoral tests are performed on a semi-annual basis, and maintain documented recovery runbooks.
- Implement updates, patches, and security measures for storage servers in a timely manner, including encryption for data at rest and in transit.
- Provide and support S3-compatible object storage APIs for integrations with internal applications, media workflows, and content pipelines.
- Troubleshoot connectivity to storage servers (NFS, SMB, S3/HTTPS, iSCSI, Fibre Channel) in coordination with networking teams.
- Collaborate with IT and engineering teams to ensure reliable access from on-premises and cloud environments.
- Develop and maintain scripts/automation for storage provisioning, monitoring, reporting, and alerting.
- Monitor and report on storage usage, growth trends, and performance metrics, and perform capacity planning and forecasting.
- Support remote teams and contractors with VPN/S3 access to storage and provide training on storage usage and best practices.
- Document processes, policies, troubleshooting guides, and automation workflows.
- Explore and evaluate new storage technologies (NVMe-over-Fabrics, software-defined storage, hybrid-cloud) and benchmark storage servers to recommend upgrades or migrations.
- Collaborate with vendors for hardware support, firmware updates, and warranty management, contributing to budgeting and cost optimization for on-prem and cloud storage.
- Participate in IT support functions related to storage infrastructure, permissions, and data workflows, as needed.
Competencies
- Strong Linux server administration skills (upgrades, patching, storage management, automation).
- Deep understanding of storage server technologies: Disk and RAID arrays, File systems (ext4, XFS, ZFS, NTFS), Storage networking protocols (NFS, SMB/CIFS, iSCSI, Fibre Channel), Object storage (MinIO, AWS S3 or compatible)
- Familiarity with storage client/mount software (s3fs, rclone, CyberDuck, Mountain Duck, etc.).
- Knowledge of networking fundamentals as applied to storage access (TCP/IP, DNS, VLANs, VPNs, firewalls, routing).
- Experience with hybrid/cloud backup solutions and disaster recovery processes.
- Proficiency with Microsoft Office and Google Workspace.
- Strong attention to detail, organization, and time management.
- Ability to manage multiple assignments, prioritize effectively, and adapt to changing conditions.
- Resourceful and proactive problem solver, comfortable working with ambiguity.
- Quick learner, able to adopt new technologies and systems.
- Able to take ownership, execute with high energy, and communicate with candor and positive intent.
Required education and experience
- Bachelor’s Degree or equivalent
- Practical experience with servers and server management
Preferred education and experience
- Bachelor’s Degree in a business-related field
- High School DIploma as a minimum requirement
- Server or Storage Certifications are a plus
- Other IT related certifications are a plus
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