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FT Telephone Operator - Hospital Hill (Varied Shifts)

101 Truman Medical Center

Job Location

University Health Truman Medical Center

Kansas City, Missouri

Department

Operator Services UHTMC

Position Type

Full time

Work Schedule

varied

Hours Per Week

40

Job Description

Hospital Telephone Communications Operators (Operators) work independently to coordinate and transmit high-level communication services support for all aspects of Truman Medical Center's (TMC) operations. As the primary contact person for TMC, Operators demonstrate premier customer service work.

Requirements

• High school diploma or equivalent

• Twelve months experience as a Telephone Communications Operator or equivalent.

• Six months of additional qualifying experience may substitute for required education.

• Must possess at least one year of experience in a direct customer service position.

• Excellent oral and written communication skills in proper business English language, including grammar, spelling, and phonics, and excellent understanding of pronunciation of names.

• Must have well-modulated, clear, unaffected speech and hearing.

• Service excellence skills, including independent problem-solving and efficient multi-tasking.

• Experience in answering a high volume of calls, and communicating in a clear, concise, and calm manner.

• Must have the ability to work a flexible schedule, including scheduled hours, days off and additional hours if needed to ensure 24/7 delivery of communication services.

• Ability to sit and use computer/keyboard/communication headsets for up to 8-12 hours per scheduled shift.

• Pleasant and outgoing demeanor, excellent judgment, mature approach, and proactive manner are required.

• Must be able to stay calm in stressful, busy, critical moments and handle multiple tasks and situations, and be attentive to details and guests' needs.

• Must be able to easily reach alarms on a wall, quickly reach and answer emergency phones, and move quickly in narrow spaces.

• Must have the ability to memorize, follow detailed written procedures and verbal instructions, process and retain new information, and adapt to new processes.

• Advanced Computer skills required.

• These include but are not limited to general Microsoft Office, Windows, use of mouse, ability to switch programs or functions, open and close programs, shut down and restart computer, and competent keyboard abilities.

• Must have good vision, hearing and public relations skills.