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Teller
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Job Description
In this role you will:
- Deliver superior financial services to both consumer and business clients
- Manage and balance cash drawers, vaults, and ATMs
- Handle incoming and outgoing mail, ensuring timely and accurate processing of financial documents and client and partner communications.
- Facilitate branch audits Process a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments in a confidential manner
- Report information related to financial transactions as required
- Follow all BSA/AML, CIP/KYC, CTR, and SAR requirements, escalating any unusual or potentially fraudulent activity immediately
- Become a Lead Bank product knowledge expert. Educate clients and new hires on specifics of our financial service offerings
- Adhere to operational and compliance policies and procedures
- Cross train for a Branch Banker position after Teller duties are mastered
- Perform other duties as assigned
Qualifications:
- Cash handling experience
- Have a client first mentality
- Embody the growth mindset and bring a self-driven and self-starter mentality to your work
- Bring communication skills that help you understand client needs
- Demonstrate comfort and professionalism with outbound and inbound phone communication, including proper phone etiquette
- Thrives in social situations
- Able to complete assigned tasks to perform duties required
- Demonstrate the ability to adapt to a fast-paced environment, multitasking when required while also showing great attention to detail
- Bring excellent client care skills that will help you build professional relationships and curate interactions based on client motivations
- Show curiosity, show humility, be open to new ideas and approach your work with a growth mindset
- Are a team player and enjoy working with people to achieve the best and most efficient result
- Show a strong accountability and group responsibility for the customers we serve, taking on and performing tasks, and solving problems as they come
- Willingness to share and rotate frontline operational tasks, especially mail processing and client phone outreach, to support overall branch success
- Flexibility to work rotating Saturdays, extended hours, or provide relief at nearby branches as needed
What we offer:
- At Lead, we design our benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life.
- Competitive compensation based on experience, geographic location, and role
- Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
- Paid parental leave
- Flexible vacation policy, including PTO and paid holidays
- A fun and challenging team environment in a dynamic industry with ample opportunities for career growth
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